UX Lead

📍 Job Overview

Job Title: UX Lead

Company: Computer Task Group, Inc (CTG)

Location: Morrisville, North Carolina, United States

Job Type: CONTRACTOR

Category: User Experience (UX) / Customer Experience (CX) Leadership

Date Posted: August 19, 2026

Experience Level: 10+ years

Remote Status: On-site

🚀 Role Summary

• Lead the definition and strategic evolution of global User Experience (UX) vision and customer experience (CX) strategies across all owned digital channels and customer journeys.

• Drive the creation of scalable customer journey frameworks that are meticulously aligned with evolving customer needs and critical business priorities.

• Orchestrate the design and continuous optimization of end-to-end digital experiences, spanning the entire customer lifecycle from awareness and consideration to evaluation, decision, and ultimate conversion.

• Champion a paradigm shift from page-centric design to a more holistic, journey-centric orchestration of digital interactions.

• Establish and enforce robust standards for navigation, content flow, progression paths, overall usability, and effective decision-support mechanisms within digital platforms.

📝 Enhancement Note: While the provided job title is "UX Lead," the responsibilities and experience requirements strongly indicate a senior leadership role focused on strategic GTM (Go-To-Market) enablement through exceptional digital customer experiences. This role requires a deep understanding of how UX directly impacts conversion, engagement, and business outcomes, making it highly relevant to Revenue Operations and GTM operations functions that rely on optimized customer journeys. The emphasis on "global UX vision," "experience strategy," and "customer journey frameworks" points to a strategic, high-impact position within the organization's digital GTM efforts.

📈 Primary Responsibilities

• Define and advance the global UX vision, ensuring alignment with overarching business objectives and customer-centricity.

• Develop and maintain scalable customer journey frameworks that map to user needs and business priorities.

• Design and continuously optimize end-to-end digital experiences across all customer lifecycle stages (awareness, consideration, evaluation, decision, conversion).

• Lead journey-mapping workshops, engaging business stakeholders and customer-facing teams to identify friction points and opportunities.

• Establish and enforce UX design governance, usability standards, and comprehensive experience frameworks.

• Collaborate closely with cross-functional teams including Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams to ensure consistent and effective digital experiences.

• Leverage customer insights, analytics, UX research, and experimentation to drive improvements in engagement and conversion rates.

• Lead UX initiatives specifically aimed at enhancing customer satisfaction, engagement, conversion rates, and overall digital experience performance.

• Effectively communicate UX strategies, recommendations, and measurable outcomes to senior stakeholders and diverse cross-functional teams.

📝 Enhancement Note: The responsibilities highlight a strategic leadership role that bridges UX/CX with business outcomes. For operations professionals, this means understanding how UX directly influences pipeline generation, conversion rates, and customer retention. The emphasis on "journey-centric orchestration," "friction points," and "conversion optimization" is directly relevant to operations roles focused on streamlining customer lifecycles and maximizing revenue impact.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction, UX Design, Digital Design, Psychology, Computer Science, or a closely related field.

• Equivalent combinations of education and relevant professional experience will be considered. Experience:

• A minimum of 8 years of progressive experience in User Experience (UX), Customer Experience (CX), Product Design, or Digital Experience leadership roles.

• Highly desirable: 12+ years of experience leading global UX organizations and developing enterprise-level experience strategies.

• Proven track record of successfully improving conversion rates, customer engagement, customer satisfaction, and overall business outcomes through strategic UX initiatives.

• Demonstrated experience designing customer journeys and digital experiences that span multiple stages of the customer lifecycle.

• Experience leading UX strategy within complex, enterprise-level digital ecosystems.

• Proven success in partnering effectively with cross-functional teams, including Marketing, Content, Creative, Product Management, Analytics, SEO, Development, and Web Operations. Required Skills:

• Deep knowledge of UX principles, customer experience (CX) methodologies, product design best practices, digital experience strategy, and customer journey mapping.

• Expertise in customer-centered design principles and end-to-end experience design.

• Strong understanding of information architecture, navigation design, content flow, usability principles, and conversion optimization techniques.

• Proven ability to develop scalable UX frameworks and establish robust design governance standards.

• Strong analytical and problem-solving skills, with a demonstrated ability to translate complex customer and business data into actionable UX improvements.

• Excellent collaboration and stakeholder management capabilities, with experience working across diverse teams.

• Ability to thrive in complex enterprise digital ecosystems and collaborate effectively with global, cross-functional teams.

• Exceptional presentation and communication skills, both verbal and written.

• Experience utilizing UX research, journey mapping, A/B testing, analytics, and experience optimization tools and methodologies. Preferred Skills:

• Experience with leading global UX organizations and enterprise experience strategy development.

• Familiarity with content strategy, SEO best practices, and web operations within a digital context.

• Proficiency in leveraging data analytics and experimentation to inform UX decisions.

• Experience in defining and managing UX design governance and usability standards.

📝 Enhancement Note: The required experience level (8-12+ years) positions this as a senior or lead role, implying a need for strategic thinking and proven impact. For operations professionals, the emphasis on "conversion optimization," "customer journey mapping," and "analytics" directly aligns with GTM and revenue operations goals. The "portfolio demonstration" requirement is critical for operations candidates to showcase quantifiable results.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio is mandatory, showcasing your customer-centered design practices and, most importantly, demonstrable business results.

• Highlight specific case studies that illustrate how your UX leadership directly contributed to measurable improvements in conversion rates, customer engagement, customer satisfaction, or other key business outcomes.

• Include examples of how you have defined and evolved global UX vision and experience strategies within complex digital ecosystems.

• Demonstrate your ability to create and implement scalable customer journey frameworks and end-to-end experience designs.

• Showcase your experience in establishing and governing UX standards, including navigation, content flow, and usability. Process Documentation:

• Expect to articulate your process for leading journey-mapping workshops and identifying friction points across customer journeys.

• Be prepared to explain your methodology for partnering with diverse cross-functional teams (e.g., Content, Creative, Product Marketing, Web Ops, Analytics, SEO, Development) to deliver cohesive digital experiences.

• Clearly describe how you integrate customer insights, analytics, research, and experimentation into your UX strategy and optimization processes.

• Articulate your approach to defining and managing UX design governance, usability standards, and experience frameworks.

📝 Enhancement Note: For a UX Lead role, the portfolio is paramount. Operations candidates should focus on quantifying the impact of their UX-related projects, similar to how they would present ROI for operations initiatives. This means including metrics on conversion lift, engagement increases, or efficiency gains driven by UX improvements. The emphasis on cross-functional collaboration and data-driven decision-making is also highly relevant to operations roles.

💵 Compensation & Benefits

Salary Range:

• Based on the provided hourly rate of $50.00 and an assumed 40-hour work week, the estimated annual salary for this contract role is approximately $104,000.

• Note: This is a contractor position, and compensation may vary based on the specific terms of the contract, the candidate's experience, and negotiation.

Benefits:

• As a contractor role, standard employee benefits (health insurance, retirement plans, paid time off) are typically not provided directly by the hiring company.

• Candidates should clarify with CTG or their contracting agency regarding any benefits that may be available through the contracting arrangement (e.g., health plan options, direct deposit, etc.). Working Hours:

• Standard full-time hours, estimated at 40 hours per week.

• This is an on-site position, requiring presence at the Morrisville, NC location during core business hours.

📝 Enhancement Note: The salary is provided as an hourly rate for a contractor role. For operations professionals, it's crucial to understand that contractor roles often have different benefit structures compared to full-time employment. It's advisable to research typical contractor benefits and factor in potential self-employment taxes if applicable. The $50/hour rate for a lead UX role in Morrisville, NC, is within a reasonable range for experienced professionals, but market research for similar contract roles in the region would provide a more precise benchmark.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Services & Staffing (CTG is a Cegeka company)

Company Size: CTG employs over 9,000 team members across more than 15 countries.

Founded: CTG was founded in 1966, bringing over 60 years of experience to its clients.

Team Structure:

• The UX Lead will likely operate within a digital strategy or product management team, or potentially within a dedicated UX/CX department.

• This role requires extensive collaboration with various departments, including Marketing, Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams.

• The reporting structure is not explicitly defined but would likely be to a Director or VP level responsible for Digital Experience or Go-To-Market Strategy. Methodology:

• CTG emphasizes being a "reliable, results-driven partner" that works "shoulder to shoulder with clients to shape digital together."

• The company culture is described as one where employees are "encouraged to grow, supported in their ambitions, and empowered to shape their own career journey."

• The approach likely involves a blend of strategic planning, data-driven decision-making, and collaborative execution to deliver impactful digital solutions.

Company Website: https://www.ctg.com/

📝 Enhancement Note: CTG's positioning as a provider of IT and business solutions, with a focus on "digital agility" and "shaping digital together," indicates an environment that values innovation and client partnership. For a UX Lead, this means working in a dynamic setting where strategic digital initiatives are key. The company's global presence suggests exposure to diverse markets and challenges.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior leadership position within the User Experience and Customer Experience domain. It's a strategic role focused on defining vision, strategy, and governance for digital interactions, directly impacting customer acquisition, engagement, and conversion – all critical components of GTM and revenue operations.

Reporting Structure: The UX Lead will likely report to a Director or VP level executive overseeing Digital Strategy, Product Management, or Marketing. They will also be responsible for influencing and guiding cross-functional teams without direct reporting lines in many instances, showcasing strong leadership and strategic influence capabilities.

Operations Impact: The UX Lead's impact is directly tied to optimizing the digital customer journey, which translates to tangible business results. This includes driving higher conversion rates (leading to increased sales pipeline and revenue), improving customer engagement (enhancing brand loyalty and retention), and reducing friction points that could hinder sales velocity or customer satisfaction. Their work is foundational to effective digital GTM strategies.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to expand influence across broader digital transformation initiatives or new market entry strategies.

• Specialization Deepening: Opportunity to become a recognized expert in specific areas of CX, journey orchestration, or digital experience strategy within the company or its client base.

• Mentorship and Team Building: As a lead, there's potential for future opportunities to build and manage a UX/CX team, either within CTG or for one of its clients.

• Cross-Industry Exposure: Working through CTG provides exposure to various industries, broadening experience and problem-solving capabilities.

📝 Enhancement Note: This role is a strategic leadership position that significantly impacts GTM and revenue operations. Operations professionals can leverage their understanding of business outcomes to frame their experience and aspirations in terms of driving revenue and market share through superior digital experiences. The growth opportunities highlight a path toward broader strategic influence and potential team leadership.

🌐 Work Environment

Office Type: On-site role requiring presence at the Morrisville, NC location. This suggests a traditional office environment.

Office Location(s): Morrisville, North Carolina. This location is part of the Research Triangle Park (RTP) area, known for its concentration of technology and life sciences companies, fostering a dynamic professional ecosystem.

Workspace Context:

• The role necessitates close collaboration with various internal teams (Content, Creative, Product Marketing, Web Ops, Analytics, SEO, Dev, Regional teams), implying a dynamic, interactive office setting.

• Access to necessary digital tools and technologies for UX design, research, analytics, and project management will be provided.

• Opportunities for direct interaction and knowledge sharing with colleagues across different functional areas will be abundant, fostering a collaborative atmosphere. Work Schedule:

• A standard 40-hour work week is expected, aligning with typical business operations.

• While the role is on-site, the nature of digital experience strategy often requires flexibility to meet project deadlines or address urgent optimization needs.

📝 Enhancement Note: The on-site requirement in Morrisville, NC, means candidates should be prepared for a traditional office setup. The emphasis on cross-functional collaboration suggests an environment that values teamwork and open communication, which is beneficial for operations roles that thrive on information flow and alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by CTG recruiters to assess basic qualifications, experience, and cultural fit for a contract role.

• Hiring Manager Interview: A deeper dive into your UX/CX leadership experience, strategic thinking, and understanding of customer journey methodologies. Expect behavioral questions related to stakeholder management and problem-solving.

• Portfolio Presentation: A crucial stage where you will present your portfolio, detailing specific case studies. Focus on quantifying the business impact of your UX initiatives (e.g., conversion rate improvements, engagement metrics).

• Cross-Functional/Stakeholder Interviews: Interviews with key stakeholders from teams you would collaborate with (e.g., Marketing, Product, Development) to assess your collaboration style and ability to integrate UX into broader GTM strategies.

• Final Assessment: May involve a final discussion with senior leadership to confirm strategic alignment and suitability for the role.

Portfolio Review Tips:

• Quantify Everything: For each project, clearly articulate the business problem, your role, the UX solutions implemented, and, most importantly, the measurable outcomes (e.g., "Increased conversion by 15%," "Reduced customer support inquiries by 10%").

• Journey-Centric Focus: Highlight projects where you've designed or optimized end-to-end customer journeys, demonstrating your ability to think holistically.

• Strategic Alignment: Show how your UX strategies align with broader business goals, such as revenue growth, market share expansion, or customer retention.

• Collaboration Evidence: Include examples of how you've successfully partnered with marketing, product, development, and analytics teams.

• Showcase Governance: Present examples of how you've established UX standards, frameworks, or design governance processes.

Challenge Preparation:

• Be prepared to discuss how you would approach defining a UX vision for a new digital channel or optimizing an existing complex customer journey.

• Anticipate questions about identifying and addressing friction points in customer experiences.

• Practice articulating your collaboration strategy with various departments, especially how you would gain buy-in for UX recommendations from non-UX stakeholders.

• Prepare to discuss how you use data (analytics, research, experimentation) to inform your UX decisions and measure success.

📝 Enhancement Note: The portfolio review is the most critical aspect for this role. Operations candidates should prepare to demonstrate quantifiable business impact, similar to how they would present ROI for operations initiatives. Highlighting experience in cross-functional collaboration and data-driven decision-making will be key.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar for wireframing, prototyping, and high-fidelity design.

• Journey Mapping & Ideation: Tools like Miro, Mural, Smaply, or similar for collaborative journey mapping, workshop facilitation, and ideation sessions.

• UX Research Platforms: Experience with tools for user interviews, usability testing, and surveys (e.g., UserTesting.com, Qualtrics, SurveyMonkey).

Analytics & Reporting:

• Web Analytics: Strong experience with platforms like Google Analytics, Adobe Analytics, or similar for tracking user behavior, engagement, and conversion metrics.

• Data Visualization: Familiarity with tools such as Tableau, Power BI, or Looker for creating dashboards and communicating insights from UX data.

• A/B Testing & Experimentation: Experience with platforms like Optimizely, Google Optimize, or VWO for designing, running, and analyzing experiments to improve digital experiences.

CRM & Automation:

• CRM Systems: While not a primary UX tool, understanding how UX integrates with CRM platforms (e.g., Salesforce, HubSpot) for customer data and journey orchestration is beneficial.

• Content Management Systems (CMS): Familiarity with CMS platforms (e.g., WordPress, Drupal, Sitecore) and their impact on digital experience delivery.

• Project Management Tools: Proficiency with tools like Jira, Asana, Trello, or similar for managing UX initiatives and collaborating with development teams.

📝 Enhancement Note: While the core focus is UX, a strong understanding of analytics, experimentation, and how UX impacts conversion metrics is crucial. This aligns directly with the data-driven nature of operations roles. Familiarity with CRM systems is also a plus, as UX directly influences customer lifecycle management.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of the customer in all digital interactions.

• Data-Driven Decision Making: Reliance on quantitative and qualitative data (analytics, research, feedback) to inform UX strategies and optimizations.

• Collaboration & Partnership: A belief in working closely with cross-functional teams to achieve shared business and digital experience goals.

• Continuous Improvement: A mindset focused on iterative design, experimentation, and ongoing optimization of digital experiences.

• Strategic Impact: A focus on ensuring UX initiatives deliver measurable business value and contribute directly to organizational objectives.

Collaboration Style:

• Cross-Functional Integration: Proactive engagement with Marketing, Product, Development, Content, and Analytics teams to ensure a cohesive and aligned digital strategy.

• Workshop Facilitation: Leading collaborative sessions to gather insights, define journeys, and co-create solutions with diverse stakeholders.

• Feedback Integration: Openness to receiving and providing constructive feedback to drive continuous improvement in design and strategy.

• Knowledge Sharing: Actively sharing UX insights, best practices, and learnings across teams to foster a collective understanding of customer experience.

📝 Enhancement Note: The emphasis on customer-centricity, data-driven approaches, and cross-functional collaboration aligns perfectly with the core principles of effective Revenue Operations and GTM functions. Operations professionals will find this cultural alignment a strong positive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Vision with Local Needs: Ensuring a consistent global UX strategy while accommodating regional specificities and market nuances.

• Integrating Complex Systems: Navigating and optimizing user experiences within intricate enterprise digital ecosystems and legacy systems.

• Driving Change Management: Influencing stakeholders and driving adoption of new UX strategies and customer-centric methodologies across the organization.

• Quantifying UX Impact: Continuously demonstrating the ROI of UX initiatives to secure ongoing investment and strategic buy-in.

• Keeping Pace with Evolving Technologies: Staying ahead of emerging UX trends, tools, and technologies to maintain a competitive digital edge.

Learning & Development Opportunities:

• Advanced CX Strategy: Deepening expertise in complex customer journey orchestration, loyalty programs, and customer lifecycle management.

• Digital Transformation Leadership: Gaining experience in leading broader digital transformation initiatives that extend beyond core UX.

• Cross-Industry Best Practices: Learning from CTG's diverse client base to apply insights across different industry verticals.

• Mentorship: Opportunities to mentor junior designers and strategists, developing leadership and coaching skills.

• Strategic Stakeholder Engagement: Enhancing skills in communicating complex strategies and influencing senior leadership.

📝 Enhancement Note: The challenges highlight the strategic and complex nature of the role, requiring strong problem-solving and influencing skills. The growth opportunities offer clear paths for career advancement, particularly for operations professionals looking to leverage their strategic and analytical skills in a leadership capacity.

💡 Interview Preparation

Strategy Questions:

• "Describe how you would define and evolve the global UX vision for a company like ours, considering our diverse digital channels and customer journeys." (Preparation: Focus on your framework for assessing current state, identifying gaps, and setting strategic direction aligned with business goals.)

• "Walk us through a customer journey mapping exercise you led. What was the objective, who were the stakeholders, what challenges did you uncover, and what were the resulting strategic recommendations?" (Preparation: Prepare a detailed case study showcasing your process, analytical skills, and ability to translate findings into actionable strategies.)

• "How do you ensure that UX initiatives deliver measurable business outcomes, such as improved conversion rates or customer engagement? Provide specific examples." (Preparation: Prepare to discuss your metrics, ROI calculation methods, and how you link UX efforts directly to revenue or business objectives.) Company & Culture Questions:

• "Based on your understanding of CTG and its clients, what do you see as the biggest opportunities and challenges for UX leadership in this environment?" (Preparation: Research CTG's website, recent news, and industry positioning. Frame your answers around their focus on digital agility and client partnerships.)

• "Describe a time you had to influence stakeholders who were resistant to UX recommendations. How did you approach it, and what was the outcome?" (Preparation: Prepare a STAR method answer demonstrating your stakeholder management, communication, and negotiation skills.)

• "How do you foster a collaborative environment when working with diverse teams like Marketing, Development, and Analytics?" (Preparation: Highlight your experience in cross-functional team dynamics, communication strategies, and your understanding of how UX integrates with other GTM functions.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically. Start with an overview of the project's business context and your role, followed by the problem statement, your process, the solution, and finally, the quantifiable results.

• Quantify Impact: Use clear, concise metrics for all case studies. Avoid vague statements; use numbers, percentages, and specific business outcomes.

• Journey Focus: Emphasize projects where you've demonstrated end-to-end journey design or optimization.

• Strategic Alignment: Clearly articulate how your UX work supported broader business objectives.

• Conciseness: Be mindful of time. Focus on the most impactful projects and be prepared to go deeper on specific examples if asked.

📝 Enhancement Note: The interview process will heavily weigh your ability to demonstrate quantifiable business impact through UX initiatives. Operations candidates should leverage their experience in presenting ROI and aligning strategies with business goals to excel in this role.

📌 Application Steps

To apply for this operations-adjacent UX Lead position:

• Submit your application directly through the provided link on the CTG careers portal.

• Portfolio Customization: Curate your portfolio to prominently feature case studies demonstrating measurable improvements in conversion rates, customer engagement, or business outcomes driven by your UX leadership. Highlight end-to-end customer journey design and optimization.

• Resume Optimization: Tailor your resume to emphasize keywords related to UX strategy, customer journey mapping, conversion optimization, stakeholder management, and data-driven decision-making. Quantify your achievements wherever possible.

• Interview Preparation: Practice articulating your strategic approach to UX leadership, your process for collaborating with cross-functional teams, and how you measure the business impact of your work. Prepare to present your portfolio with a strong focus on quantifiable results.

• Company Research: Thoroughly research CTG, their services, and their client base. Understand their emphasis on "digital agility" and "shaping digital together" to align your responses with their values and business model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.