UX Lead

📍 Job Overview

Job Title: UX Lead

Company: Computer Task Group, Inc (CTG)

Location: Morrisville, North Carolina, United States

Job Type: CONTRACTOR

Category: User Experience (UX) / Digital Strategy

Date Posted: August 19, 2026

Experience Level: 10+ years

🚀 Role Summary

• Lead the definition and evolution of the global User Experience (UX) vision and digital experience strategy across all owned digital channels and customer journeys.

• Develop and implement scalable customer journey frameworks, meticulously aligned with evolving customer needs and critical business priorities.

• Orchestrate end-to-end digital experience design and optimization, encompassing awareness, consideration, evaluation, decision, and conversion stages.

• Drive a strategic shift from page-centric design to a holistic, journey-centric orchestration of user interactions.

• Establish and enforce comprehensive standards for navigation, content flow, progression paths, overall usability, and effective decision-support mechanisms.

📝 Enhancement Note: This role is highly strategic, focusing on high-level UX vision and cross-functional leadership within a large enterprise digital ecosystem. It requires a proactive approach to shaping customer journeys and establishing design governance.

📈 Primary Responsibilities

• Define and evolve the global UX vision and experience strategy across owned digital channels and customer journeys.

• Create scalable customer journey frameworks aligned to customer needs and business priorities.

• Design and optimize end-to-end digital experiences across awareness, consideration, evaluation, decision, and conversion stages.

• Shift experience planning from page-centric design to journey-centric orchestration.

• Establish standards for navigation, content flow, progression paths, usability, and decision-support mechanisms.

• Lead journey-mapping workshops with business stakeholders and customer-facing teams to uncover insights and opportunities.

• Identify friction points, usability challenges, and optimization opportunities across key customer journeys.

• Develop and maintain UX design governance, usability standards, and experience frameworks to ensure consistency and quality.

• Partner with Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams to deliver seamless and consistent digital experiences.

• Leverage customer insights, analytics, research, and experimentation to identify opportunities and drive improvements in engagement and conversion rates.

• Lead UX initiatives that measurably improve customer satisfaction, engagement, conversion rates, and overall digital experience performance.

• Communicate UX strategies, recommendations, and measurable outcomes effectively to senior stakeholders and cross-functional teams.

📝 Enhancement Note: The responsibilities highlight a significant emphasis on strategic leadership, cross-functional collaboration, and data-driven decision-making to improve digital customer journeys and business outcomes.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction, UX Design, Digital Design, Psychology, Computer Science, or a closely related field.

• Equivalent combination of education and relevant experience will be considered. Experience:

• 8+ years of leadership experience in UX, Customer Experience (CX), product design, or digital experience strategy.

• 12+ years of experience leading global UX organizations and enterprise experience strategy is highly desirable.

• Proven track record of improving conversion rates, engagement, customer satisfaction, and business outcomes through impactful UX initiatives.

• Demonstrated experience designing and optimizing customer journeys and digital experiences across multiple stages of the customer lifecycle.

• Experience leading UX strategy within complex enterprise digital ecosystems.

• Experience partnering effectively with cross-functional teams including Marketing, Content, Creative, Product, Analytics, SEO, Development, and Web Operations. Required Skills:

• Strong knowledge of UX, Customer Experience (CX), product design, digital experience, and customer journey methodologies.

• Expertise in customer-centered design principles and end-to-end experience design.

• Solid understanding of usability, information architecture, navigation, content flow, and conversion optimization techniques.

• Experience developing scalable UX frameworks and robust design governance standards.

• Strong analytical and problem-solving skills with the ability to translate customer and business data into actionable UX improvements.

• Excellent collaboration and stakeholder-management skills, with a proven ability to influence across teams.

• Ability to work effectively within complex enterprise digital ecosystems and across global, cross-functional teams.

• Strong presentation and communication skills, capable of articulating complex UX concepts to diverse audiences.

• Experience with UX research, journey mapping, experimentation, analytics, and experience optimization tools and processes. Preferred Skills:

• Experience with advanced analytics platforms and A/B testing methodologies.

• Familiarity with Agile development methodologies and their integration with UX processes.

• Knowledge of Content Strategy, SEO best practices, and their impact on digital experiences.

• Experience in a consulting or agency environment, managing multiple client projects.

📝 Enhancement Note: The requirements emphasize a blend of strategic UX leadership, practical design expertise, and strong collaboration skills, with a preference for candidates who have experience in large, complex organizations. The "10+" experience level is derived from the combination of 8+ years required and 12+ years preferred for global leadership.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a strong portfolio demonstrating customer-centered design practices and measurable business results.

• Highlight examples of strategic UX vision and experience strategy development for digital channels.

• Include case studies detailing the creation and implementation of scalable customer journey frameworks.

• Present projects that demonstrate end-to-end digital experience design and optimization across the customer lifecycle.

• Provide evidence of establishing and enforcing standards for navigation, content flow, usability, and decision support. Process Documentation:

• Demonstrate experience in leading journey-mapping workshops and documenting key insights and findings.

• Show examples of identifying and addressing friction points and usability challenges in customer journeys.

• Illustrate the development and maintenance of UX design governance, usability standards, and experience frameworks.

• Detail collaboration processes with cross-functional teams like Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, and Development.

• Provide examples of using customer insights, analytics, research, and experimentation to drive UX improvements.

📝 Enhancement Note: The portfolio and process documentation requirements are central to this role, demanding tangible proof of strategic impact, process leadership, and collaborative execution in improving digital experiences and business outcomes.

💵 Compensation & Benefits

Salary Range:

The estimated annual salary range for this CONTRACTOR position in Morrisville, NC, is $130,000 - $180,000 USD. This range is based on industry benchmarks for senior UX Lead roles with extensive experience in leading global UX strategy within enterprise environments, considering the location's cost of living and CTG's typical contractor compensation structures. Actual compensation may vary based on experience, qualifications, and specific client engagement terms.

Benefits:

As a contractor, benefits are typically provided through CTG or a third-party administrator. Common benefits for contractors in this role may include:

• Health, Dental, and Vision Insurance options.

• Paid Time Off (PTO) accrual or equivalent compensation.

• Retirement savings plan options (e.g., 401k).

• Professional development and training opportunities.

• Access to CTG's network and resources. Working Hours:

This is a full-time role, typically requiring approximately 40 hours per week. While the role is on-site, there may be some flexibility in daily scheduling, subject to client and team needs. Occasional evening or weekend work may be required to meet project deadlines or facilitate collaboration with global teams.

📝 Enhancement Note: Salary is estimated for a contractor role based on industry standards for a UX Lead with 10+ years of experience in a major US metropolitan area. Benefits are generalized for contractor roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology Services & Staffing

Company Size: 10,000+ Employees (CTG, a Cegeka company)

Founded: CTG was founded in 1966, bringing over 60 years of experience.

Team Structure:

• The UX Lead will likely be part of a broader Digital or IT organization, potentially within a Product Management or Marketing Technology team.

• The role involves significant collaboration with diverse, cross-functional teams including Content Strategy, Creative, Product Marketing, Web Operations, Analytics, SEO, Development, and regional teams.

• This position requires leadership within a matrixed environment, influencing without direct authority in many instances. Methodology:

• Data-driven decision-making is a core methodology, utilizing customer insights, analytics, research, and experimentation to inform UX strategies and improvements.

• A customer-centered design approach is paramount, ensuring all initiatives are aligned with customer needs and business priorities.

• Agile principles are likely integrated, requiring adaptability and iterative development in collaboration with engineering teams.

• Strategic planning and governance are key, with a focus on developing scalable frameworks and standards.

Company Website: https://www.ctg.com/

📝 Enhancement Note: CTG positions itself as a partner in digital transformation, emphasizing agility, innovation, and collaborative "shaping what's next." The company's global presence and long history suggest a structured yet evolving operational environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership role, operating at a strategic level within the User Experience domain. It's a "Lead" position, indicating significant autonomy, responsibility for vision-setting, and the ability to influence organizational direction in UX and digital strategy.

Reporting Structure: The UX Lead will likely report to a Director or VP of Digital Experience, Product Management, or IT. They will manage or guide project teams and collaborate extensively with peer leads in related functions (e.g., Content, Creative, Analytics).

Operations Impact: The UX Lead's impact is directly tied to enhancing digital customer journeys, which in turn drives critical business outcomes such as increased customer satisfaction, higher engagement rates, improved conversion rates, and ultimately, revenue growth and market competitiveness. This role is pivotal in shaping the company's digital brand perception and customer loyalty.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of digital experience strategy, such as AI-driven personalization, advanced journey orchestration, or accessibility standards.

• Leadership Expansion: Potentially move into Director-level roles overseeing larger UX teams, or transition into broader Product Management or Digital Strategy leadership positions.

• Industry Influence: Contribute to industry best practices through speaking engagements, publications, or participation in professional organizations.

• Cegeka Integration: As CTG is a Cegeka company, there may be opportunities to leverage broader Cegeka resources and projects for growth.

📝 Enhancement Note: This role offers significant strategic influence and the potential for career advancement within a global IT services organization, particularly for individuals who can demonstrate measurable business impact through UX leadership.

🌐 Work Environment

Office Type: This is an on-site role in Morrisville, NC, suggesting a traditional office environment. The specific setup will depend on CTG's client's facilities.

Office Location(s): Morrisville, North Carolina, United States. This location is part of the Research Triangle Park (RTP) area, a hub for technology and innovation, offering a dynamic professional ecosystem.

Workspace Context:

• Expect a collaborative workspace that supports interaction with various cross-functional teams.

• Access to standard office technology and potentially specialized UX/design software and collaboration tools.

• Opportunities for team meetings, workshops, and strategic planning sessions within the office.

Work Schedule: The standard work schedule is approximately 40 hours per week, with the possibility for some flexibility in daily hours. However, the demands of leading global initiatives and collaborating across time zones might necessitate some non-standard working hours.

📝 Enhancement Note: The on-site requirement in a technology-rich area like Morrisville suggests a focus on in-person collaboration and integration within the client's operational framework.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial phone screen to assess basic qualifications, experience, and alignment with the role's core requirements.

• Hiring Manager Interview: A more in-depth discussion with the hiring manager to explore strategic thinking, leadership approach, and specific experience relevant to UX vision and strategy.

• Portfolio Review: A dedicated session where candidates present their portfolio, focusing on case studies that demonstrate their ability to define UX strategies, lead journey mapping, and achieve measurable business outcomes. Be prepared to discuss your process, challenges, and results in detail.

• Cross-functional Panel Interview: Interviews with key stakeholders from departments such as Product Marketing, Web Operations, Analytics, and Development to assess collaboration, communication, and ability to integrate UX into broader business initiatives.

• Final Interview: Potentially with a senior executive (e.g., VP of Digital) to finalize the decision.

Portfolio Review Tips:

• Strategic Focus: Emphasize your strategic contributions, not just tactical design execution. Highlight how you defined vision, strategy, and governance.

• Journey-Centricity: Showcase projects where you shifted focus from pages to end-to-end customer journeys.

• Data & Metrics: Clearly articulate how you used data, research, and experimentation to inform decisions and demonstrate ROI. Quantify results whenever possible (e.g., X% increase in conversion, Y% improvement in satisfaction).

• Collaboration: Provide examples of successful cross-functional partnerships and how you managed stakeholders.

• Problem/Solution/Outcome: Structure your case studies clearly: what was the business/customer problem, what was your strategic solution, and what was the measurable outcome?

Challenge Preparation:

• Be prepared to discuss how you would approach defining a UX strategy for a new digital channel or optimizing an existing complex customer journey.

• Anticipate questions about how you establish and maintain UX governance and standards in a large organization.

• Think about how you would handle conflicting priorities or stakeholder demands from different departments.

• Review CTG's company website and understand their positioning as a digital agility partner.

📝 Enhancement Note: The interview process emphasizes strategic thinking, demonstrable impact through a strong portfolio, and effective collaboration across diverse teams. Candidates should be ready to articulate their strategic vision and data-backed results.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: While not explicitly listed, proficiency with tools like Figma, Sketch, Adobe XD, or similar is implied for any UX role.

• Journey Mapping Tools: Tools such as Miro, Lucidchart, Smaply, or custom-built frameworks for visualizing customer journeys.

• Analytics Platforms: Google Analytics, Adobe Analytics, or similar for understanding user behavior and performance metrics.

• Research & Testing Tools: UserTesting.com, Hotjar, SurveyMonkey, or other platforms for gathering qualitative and quantitative insights.

• Collaboration Tools: Microsoft Teams, Slack, Jira, Confluence for cross-functional communication and project management.

Analytics & Reporting:

• Expertise in interpreting data from web analytics platforms to identify UX opportunities and measure impact.

• Ability to translate complex data into actionable insights for UX improvements.

• Experience with A/B testing and experimentation platforms to validate design hypotheses. CRM & Automation:

• While not a direct CRM management role, understanding how UX integrates with CRM data and marketing automation platforms (e.g., Salesforce Marketing Cloud, HubSpot) would be beneficial for a holistic customer journey view.

📝 Enhancement Note: The technology stack requirements are inferred based on industry standards for a senior UX role focused on strategy, journey mapping, analytics, and cross-functional collaboration. Proficiency in data analysis and collaboration tools is critical.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs as the foundation for all digital experiences.

• Data-Driven Decision-Making: Reliance on insights from analytics, research, and experimentation to guide strategy and optimize performance.

• Collaboration & Partnership: Working shoulder-to-shoulder with cross-functional teams to achieve shared goals and deliver integrated solutions.

• Innovation & Agility: Embracing new approaches and technologies to enhance digital agility and adapt to evolving market demands.

• Excellence & Impact: Striving for high-quality outcomes and demonstrating measurable business impact through UX initiatives.

Collaboration Style:

• Proactive & Influential: Engaging stakeholders early and often, building consensus, and influencing direction through data and strategic vision.

• Cross-functional Integration: Seamlessly embedding UX considerations into the workflows of Marketing, Creative, Development, and other teams.

• Transparent Communication: Clearly articulating UX strategies, recommendations, and outcomes to all relevant parties.

• Feedback-Oriented: Fostering an environment where constructive feedback is welcomed and used for continuous improvement of processes and experiences.

📝 Enhancement Note: CTG's stated values ("shape digital together," "reliable, results-driven partner," "indispensable partner") strongly suggest a culture that prioritizes collaboration, customer focus, and tangible business results, which this UX Lead role must embody.

⚡ Challenges & Growth Opportunities

Challenges:

• Global UX Vision Alignment: Ensuring a consistent and effective UX vision across diverse markets and digital touchpoints with varying regional needs and priorities.

• Journey-Centric Transformation: Shifting organizational mindset and processes from page-based thinking to a holistic, end-to-end customer journey perspective.

• Cross-Functional Dependencies: Navigating complex stakeholder landscapes and managing dependencies across multiple departments (Marketing, IT, Sales, etc.) to drive UX initiatives.

• Measuring Impact: Clearly attributing business outcomes (conversion, satisfaction) to specific UX strategies and design decisions in a complex digital ecosystem.

Learning & Development Opportunities:

• Strategic Leadership Skills: Developing advanced strategic planning and influencing skills within a large enterprise context.

• Industry Trends: Staying abreast of emerging UX technologies, methodologies, and best practices in digital experience and customer journey management.

• Cross-functional Expertise: Gaining deeper understanding of adjacent functions like SEO, Content Strategy, and Product Marketing to enhance integrated digital strategies.

• Cegeka Network: Access to a broader network of IT and digital transformation professionals within the Cegeka organization for knowledge sharing and potential project involvement.

📝 Enhancement Note: The challenges presented are inherent to a senior strategic role in a large, global organization, offering significant opportunities for professional growth and skill development in areas critical to modern digital leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you defined a global UX vision for a complex digital ecosystem. What was your process, and what were the key outcomes?" (Focus on strategic thinking, vision setting, and measurable results.)

• "How would you approach shifting an organization's focus from page-centric design to journey-centric orchestration? What are the key challenges and how would you overcome them?" (Demonstrate understanding of organizational change management and UX methodology.)

• "Walk me through a customer journey you mapped and optimized. What data did you use, what friction points did you identify, and what was the impact on business metrics?" (Prepare a detailed case study from your portfolio.) Company & Culture Questions:

• "Based on your understanding of CTG, how would your UX leadership approach contribute to their mission of 'shaping digital together'?" (Research CTG's values and services.)

• "How do you foster a customer-centered design culture within cross-functional teams that may not have a direct UX background?" (Highlight your collaboration and influence skills.)

• "How do you measure the success of your UX initiatives and communicate their value to senior leadership?" (Prepare to discuss metrics and reporting for UX impact.) Portfolio Presentation Strategy:

• Select 3-4 impactful case studies that best represent your strategic UX leadership, journey mapping expertise, and data-driven results.

• Structure each case study: Problem -> Your Strategic Approach/Solution -> Execution Details (including collaboration) -> Measurable Outcomes/Impact.

• Quantify results with specific metrics (e.g., conversion rate improvements, engagement lift, satisfaction scores).

• Be prepared to discuss your process: Why did you choose certain methods? What challenges did you face? What would you do differently?

• Highlight your role in defining vision, strategy, and governance, not just execution.

📝 Enhancement Note: Preparation should focus on articulating strategic contributions, demonstrating a deep understanding of customer journeys, and showcasing measurable business impact through detailed portfolio examples.

📌 Application Steps

To apply for this UX Lead position:

• Submit your application through the provided link on CTG's careers portal.

• Curate your portfolio to prominently feature your most strategic UX leadership examples, focusing on vision setting, customer journey transformation, and data-backed results. Ensure it clearly demonstrates your ability to lead and influence.

• Optimize your resume to highlight keywords such as "UX Strategy," "Customer Experience," "Journey Mapping," "Design Governance," "Stakeholder Management," and "Conversion Optimization," aligning with the job description's requirements.

• Prepare to articulate your strategic approach to UX challenges during interviews, using specific examples from your past roles and portfolio. Practice presenting your case studies concisely and impactfully.

• Research CTG and Cegeka: Understand their company mission, values, and how they position themselves as digital agility partners. Be ready to discuss how your leadership style and experience align with their culture and client engagements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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