UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (for a partner company)

Location: Italy

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-06-08

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (with potential for hybrid depending on project/client needs)

🚀 Role Summary

• Design and refine end-to-end user experiences for an AI-enabled customer support platform, focusing on complex operational environments.

• Transform evolving product requirements into high-fidelity, implementation-ready designs that guide engineering and product delivery.

• Collaborate closely with product, content, business, and technical teams to create intuitive, efficient, and accessible workflows for real-world decision-making at scale.

• Maintain design momentum during critical product transition phases, ensuring continuity and usability across evolving systems.

• Drive craft, systems thinking, and execution quality in a fast-moving, collaborative environment requiring strong ownership and clarity in ambiguous situations.

📝 Enhancement Note: This role is for a Senior UX Designer, implying a need for strategic thinking, mentorship capabilities, and the ability to drive design initiatives independently. The emphasis on "AI-enabled customer support platform" and "complex operational environments" suggests a focus on enterprise-level UX, data visualization, and potentially complex data interaction design. The mention of a "critical product transition phase" indicates a need for adaptability and strong change management skills within the design process.

📈 Primary Responsibilities

• Design high-fidelity user interfaces, prototypes, and comprehensive UX documentation in Figma for enterprise-grade, AI-enabled support tools.

• Define and refine end-to-end user journeys, meticulously detailing workflows, interaction patterns, edge cases, and necessary system states.

• Collaborate effectively with product managers, engineers, content strategists, and business stakeholders to translate complex requirements into structured, user-centered design solutions.

• Document design decisions, screen behaviors, and interaction logic with precision to ensure accurate and efficient implementation by the engineering team.

• Work within and actively contribute to established design systems, ensuring consistency, scalability, and adherence to brand guidelines across all product touchpoints.

• Iterate on designs based on critical feedback, technical constraints, usability testing insights, and evolving product requirements.

• Actively participate in Agile delivery cycles, including sprint planning, backlog refinement sessions, and providing ongoing design support and adjustments.

• Ensure that accessibility (WCAG compliance) and human-centered design principles are deeply embedded in all user experiences, catering to diverse user needs.

• Support the transition phase by ensuring design continuity and usability across evolving or migrating systems.

📝 Enhancement Note: The responsibilities highlight a need for strong technical design skills (Figma proficiency, responsive design) combined with strategic thinking (user journey mapping, system states, edge cases). The emphasis on documentation and collaboration points to a role that bridges design and development, ensuring smooth handoffs and clear communication.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience, is typically expected for senior roles.

Experience: 3–5+ years of dedicated experience in UX or Product Design, with a proven track record of successfully delivering high-fidelity, implementation-ready work for complex applications.

Required Skills:

• Advanced proficiency in Figma, including mastery of components, auto layout, variants, responsive design features, and interactive prototyping.

• Demonstrated experience designing complex workflows, enterprise-grade tools, or service-oriented applications where user efficiency is paramount.

• Strong ability to translate abstract business and technical requirements into clear, actionable, and user-friendly design solutions.

• Experience working within and contributing to established design systems, understanding their importance for consistency and scalability.

• Familiarity with designing for multi-state interfaces, including robust handling of error states, loading indicators, and various edge cases.

• Excellent collaboration and communication skills, with the ability to articulate design rationale and work effectively with cross-functional teams.

• Proven ability to thrive in Agile environments, adapting quickly to shifting priorities and iterative development cycles.

• Strong understanding of accessibility standards and human-centered design principles. Preferred Skills:

• Experience designing for AI-driven products, customer support tools, or interfaces for chatbot/assistant technologies.

• Exposure to regulated industries such as healthcare or insurance, which often demand meticulous attention to detail, compliance, and data privacy.

• Experience with user research methodologies and usability testing to validate design decisions.

• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better understand technical constraints and possibilities.

📝 Enhancement Note: The required experience aligns with a mid-to-senior level designer capable of independent work and contribution to design strategy. The specific Figma requirements indicate a need for practical, hands-on design execution skills. Bonus points for AI and regulated industry experience highlight potential areas of specialization that would be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of 3-5 high-impact case studies showcasing your UX design process from problem identification to final implementation-ready designs.

• Detailed walkthroughs of complex workflow design, demonstrating how you simplified intricate processes for end-users.

• Examples of how you utilized or contributed to a design system to ensure consistency and scalability in your projects.

• Evidence of your ability to translate business requirements into tangible UX solutions, clearly articulating the "why" behind your design decisions.

• Prototypes demonstrating interactive elements and user flows, preferably built in Figma.

• Projects that highlight your problem-solving skills, attention to detail, and ability to handle ambiguity. Process Documentation:

• Clearly outline the steps taken in each case study, from initial research and discovery through wireframing, prototyping, user testing, and final asset delivery.

• Demonstrate your approach to documenting design specifications, interaction logic, and system states to facilitate smooth handoffs to engineering.

• Showcase how you integrated feedback from stakeholders, product managers, and engineers into your design iterations.

• Provide examples of how you ensured accessibility and human-centered design principles were documented and implemented.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is critical. It needs to demonstrate not just visual design skills but a deep understanding of the UX process, problem-solving capabilities, and the ability to deliver production-ready work. The emphasis on complex workflows and design systems suggests a need for structured, systematic thinking in the portfolio.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in Italy with 3-5+ years of experience, the estimated annual salary range is typically between €45,000 and €65,000 gross per year. This can vary based on specific location within Italy (e.g., Milan, Rome vs. smaller cities), the exact scope of responsibilities, and the partner company's compensation philosophy.

• Methodology: This estimate is based on research of UX Designer salaries in Italy from reputable job boards and salary aggregators, adjusted for the seniority level and the specific requirements of enterprise-level design work. Cost of living in major Italian cities is also a factor.

Benefits:

• Competitive compensation package aligned with experience and market standards.

• Remote-friendly work model, offering flexibility depending on project and client needs, with potential for hybrid arrangements.

• Opportunity to work on cutting-edge AI-enabled product experiences, contributing to innovative solutions.

• Collaborative, cross-functional environment fostering strong product and design culture.

• Exposure to enterprise-scale systems and complex UX challenges that promote professional development.

• Professional growth opportunities through challenging, high-impact projects.

• Inclusive and knowledge-sharing team culture that values collaboration and continuous learning.

Working Hours: Standard full-time working hours, typically around 40 hours per week, with flexibility offered as per the remote-friendly work model and project requirements.

📝 Enhancement Note: The salary range is an estimation for Italy. The benefits listed are directly taken from the job description and highlight key attractions for candidates. The work arrangement is noted as "Remote OK" but with a caveat for project/client needs, suggesting a degree of flexibility but not absolute remote freedom in all circumstances.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on AI-enabled solutions for customer support and operational efficiency. The partner company likely operates within the SaaS (Software as a Service) sector, providing solutions to businesses.

Company Size: The description suggests a company that is established enough to have design systems and work within Agile environments, but also dynamic enough to be undergoing "critical product transition phases." This could range from a mid-sized company (50-250 employees) to a larger tech firm with dedicated product teams.

Founded: The founding date is not specified. However, the focus on AI and modern tech stacks implies a relatively recent founding or significant modernization of existing products.

Team Structure:

• Operations Team: While not explicitly an "operations" role in the RevOps/SalesOps sense, the UX Designer will work within a product development structure. This team likely includes Product Managers, other UX/UI Designers, UI Developers, and front-end/back-end engineers.

• Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of Product Design, or a Senior Product Manager, depending on the partner company's organizational structure.

• Cross-functional Collaboration: This role is highly cross-functional, requiring constant interaction with Product Management (requirements, strategy), Engineering (implementation, technical feasibility), Content (messaging, UI copy), and Business stakeholders (strategic alignment).

Methodology:

• Data Analysis & Insights: Designs will be informed by user research, analytics, and feedback to ensure data-driven decision-making.

• Workflow Planning & Optimization: A core aspect of the role is designing and refining workflows for maximum efficiency and usability.

• Automation & Efficiency: The focus on an AI-enabled platform suggests an environment where automation and efficiency are key drivers of product development.

Company Website: jobgether.com (for Jobgether's platform), with the partner company's website to be identified during the application process.

📝 Enhancement Note: The context points to a tech-forward company that values user experience, AI integration, and efficient operational workflows. The collaborative nature suggests a culture that embraces cross-functional teamwork and iterative development.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer position. It implies a level of autonomy, strategic input, and the ability to mentor junior designers. The role is hands-on with design execution but also involves influencing product direction through user-centered design principles.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or Head of Product, working closely with Product Managers and Engineering Leads. This structure allows for both strategic guidance and hands-on execution.

Operations Impact: The UX Designer's impact is crucial for the adoption and effectiveness of the AI-enabled customer support platform. By creating intuitive and efficient interfaces, they directly influence:

• User Productivity: Enabling service representatives to resolve issues faster and more accurately.

• Customer Satisfaction: Improving the end-user experience of the support process.

• Operational Efficiency: Reducing training time and minimizing errors within complex workflows.

• Product Adoption: Driving the successful use of new features and the overall platform.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in designing for AI interfaces, complex enterprise systems, and regulated industries.

• Design Leadership: Potential to lead design initiatives, mentor junior designers, and contribute to design strategy for new product features.

• Cross-Functional Expertise: Gain deeper insights into product management, engineering processes, and business strategy through close collaboration.

• Industry Specialization: Become a subject matter expert in UX for customer support, AI, or specific regulated sectors.

📝 Enhancement Note: The growth opportunities highlight the potential for career progression within design leadership, specialization, and broader product development influence. This role offers a chance to grow within a specialized area of UX design.

🌐 Work Environment

Office Type: The primary work arrangement is remote, with flexibility depending on project and client needs. This suggests that while remote is the default, there might be occasional requirements for in-person collaboration or team meetings, potentially at a co-working space or a company office if the partner company has one.

Office Location(s): The role is based in Italy, meaning candidates should be located within Italy to facilitate potential hybrid needs or for logistical reasons related to the partner company's operations. Specific city locations are not specified, allowing for broad geographical flexibility within Italy.

Workspace Context:

• Collaborative Environment: Expect a highly collaborative setting, whether remote or hybrid, with frequent interaction through video calls, messaging platforms, and collaborative design tools.

• Operations Tools & Technology: Access to industry-standard design tools like Figma, prototyping software, and potentially collaboration platforms like Slack or Microsoft Teams will be essential.

• Team Interaction: Regular participation in design critiques, sprint reviews, and cross-functional team meetings will be part of the daily routine.

Work Schedule: The standard 40-hour work week is expected, with the remote-friendly model offering flexibility in how those hours are structured, provided deadlines and collaboration needs are met. This allows for better work-life integration, crucial for focused design work.

📝 Enhancement Note: The "Remote OK" status with a caveat suggests that while remote is preferred, some level of on-site presence might be required, especially for important project milestones or team events, necessitating candidates to be based in Italy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether AI): Your application will be processed by Jobgether's AI to assess core requirements and fit.

• Hiring Company Review: Shortlisted candidates are passed to the partner company's internal team for further evaluation.

• Portfolio Presentation: Expect a dedicated session to walk through your portfolio, showcasing your process, problem-solving skills, and design rationale. Be prepared to discuss specific case studies in detail.

• Design Challenge/Case Study: You might be given a design challenge or a more in-depth case study to complete, either take-home or as part of an interview. This will assess your approach to problem-solving, workflow design, and execution.

• Cross-functional Interviews: Interviews with Product Managers, Engineering Leads, and potentially other designers to assess your collaboration skills, technical understanding, and cultural fit.

• Final Interview: Likely with a senior leader (e.g., Head of Design, VP of Product) to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design thinking, research methods, and iteration process for each case study.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved task completion time, reduced error rates, increased user satisfaction).

• Showcase Complexity: Highlight projects where you tackled complex workflows or enterprise-level challenges.

• Design System Contribution: If you have experience with design systems, clearly show how you used or contributed to them.

• Figma Proficiency: Be ready to demonstrate your Figma skills, perhaps through live editing or by showcasing advanced techniques like auto layout and variants.

• Storytelling: Frame your case studies as narratives that clearly present the problem, your solution, and the outcome.

Challenge Preparation:

• Understand the Context: For any design challenge, thoroughly understand the problem statement, target users, and business goals.

• Prioritize Workflows: Given the role's focus, expect challenges that require you to design or optimize complex workflows.

• Time Management: Practice completing design tasks within a given timeframe, simulating interview conditions.

• Articulate Rationale: Be prepared to explain every design decision you make, linking it back to user needs and business objectives.

📝 Enhancement Note: The interview process emphasizes a strong portfolio and practical design skills, especially in Figma. The partner company's direct management of applications means candidates should be ready for a typical tech company interview process, with a strong focus on design execution and problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool. Advanced proficiency is explicitly required, covering components, auto layout, variants, prototyping, and responsive design.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial.

• Design System Management: Tools or processes for managing and contributing to design systems.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and validate design hypotheses.

• Experience with data visualization tools to interpret and present findings. CRM & Automation:

• While not a direct CRM/automation role, understanding how the designed interfaces integrate with backend systems, potentially involving CRM data or workflow automation, would be advantageous.

• Experience with AI-driven product interfaces implies an understanding of how these systems process data and generate outputs.

📝 Enhancement Note: The explicit requirement for advanced Figma skills is a critical technical requirement. The other tools are more about general UX practice and understanding the broader product ecosystem.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A foundational value, ensuring all designs prioritize the needs and experiences of the end-users (service representatives).

• Efficiency & Effectiveness: Designing solutions that streamline operations, reduce errors, and maximize productivity.

• Collaboration & Transparency: Open communication and teamwork across departments to achieve shared goals.

• Data-Driven Decision Making: Using research, analytics, and feedback to inform design choices.

• Craft & Quality: A commitment to high-fidelity, polished, and implementable design deliverables.

• Adaptability: Embracing change and iterating designs in a fast-moving product development cycle.

Collaboration Style:

• Cross-functional Integration: The role demands seamless collaboration with Product Management, Engineering, and Content teams. This involves active participation in meetings, providing clear feedback, and jointly problem-solving.

• Iterative Design: A culture of continuous improvement, where designs are shared early and often, with feedback cycles integrated into the workflow.

• Knowledge Sharing: An environment where designers share best practices, learnings from user research, and insights from design critiques to elevate the entire team's capabilities.

📝 Enhancement Note: The values emphasize a practical, results-oriented approach to design within a collaborative tech environment, aligning with the needs of an enterprise software product.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Effectively simplifying intricate operational workflows and AI-driven interactions for user-friendly experiences.

• Managing Ambiguity: Translating vague requirements into concrete, actionable design solutions in a fast-paced environment.

• Balancing Stakeholder Needs: Reconciling diverse requirements and priorities from product, engineering, and business stakeholders.

• Design System Evolution: Contributing to and maintaining a design system while supporting immediate product needs.

• AI Interface Design: Navigating the unique challenges of designing interfaces for AI-powered systems, ensuring trust, transparency, and effective user control.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities to deepen expertise in AI UX, enterprise UX, or UX for regulated industries.

• Advanced Tool Mastery: Further developing skills in Figma and related design/prototyping tools.

• Mentorship: Potential to mentor junior designers and contribute to the growth of the design team.

• Cross-functional Exposure: Gaining a broader understanding of product strategy, engineering challenges, and business operations.

• Industry Conferences & Workshops: Access to professional development resources to stay current with UX trends and best practices.

📝 Enhancement Note: The challenges are inherent to senior-level design roles in complex tech environments. The growth opportunities are substantial, offering paths for specialization and leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex workflow for end-users. What was your process, and what was the outcome?" (Focus on workflow design, problem-solving, and impact.)

• "How do you approach translating ambiguous business requirements into concrete design specifications?" (Highlight your process for gaining clarity and documenting requirements.)

• "Discuss your experience working within or contributing to a design system. What are the benefits and challenges?" (Showcase understanding of system thinking and scalability.)

• "Explain your process for designing interfaces for AI-driven products. What unique considerations are there?" (Demonstrate awareness of AI UX principles, trust, and transparency.) Company & Culture Questions:

• "What interests you about designing for AI-enabled customer support platforms?" (Connect your passion and skills to the role's specific domain.)

• "How do you collaborate with engineers and product managers to ensure design feasibility and alignment?" (Provide examples of your cross-functional teamwork.)

• "Describe a situation where you had to advocate for a design decision that was initially met with resistance." (Showcase your communication and persuasion skills.) Portfolio Presentation Strategy:

• Structure: Begin with an overview of your role and the project's goals. Then, dive into 2-3 key case studies, detailing the problem, your process, key design decisions, and the results.

• Quantify: Use numbers and data to support your claims about the impact of your designs.

• Show, Don't Just Tell: Use your Figma prototypes and high-fidelity mockups extensively. Be prepared to discuss specific design choices and interactions.

• Be Ready for Figma: Have your Figma files accessible and be prepared to navigate them, perhaps even making minor edits or annotations to illustrate points.

• Connect to the Role: Tailor your presentation to highlight experiences relevant to enterprise UX, complex workflows, and AI if possible.

📝 Enhancement Note: Preparation should focus on demonstrating a structured design process, strong Figma skills, and the ability to articulate design decisions and their impact, especially in the context of complex enterprise software.

📌 Application Steps

To apply for this UX Designer Senior position:

• Submit your application through the Jobgether platform via the provided link.

• Portfolio Customization: Ensure your portfolio prominently features case studies demonstrating experience with complex workflows, enterprise tools, and Figma mastery. Tailor your case study selection to highlight projects most relevant to AI-enabled platforms or operational efficiency.

• Resume Optimization: Update your resume to clearly state your years of experience, advanced Figma proficiency, and any relevant experience with AI, enterprise software, or regulated industries. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, your rationale behind design decisions, and quantifiable outcomes. Prepare to discuss your experience with design systems and collaboration in Agile environments.

• Company Research: While Jobgether manages the initial process, try to gather any publicly available information about the partner company to understand their market and product vision, which can inform your interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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