UX Designer Senior

📍 Job Overview

Job Title: UX Designer Senior

Company: Jobgether (Partner Company)

Location: Portugal

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: 2026-06-08T00:00:00

Experience Level: Mid-Senior Level (3-5+ years)

Remote Status: Remote OK (with potential for on-site collaboration)

🚀 Role Summary

• This role is for a Senior UX Designer focused on an AI-enabled customer support platform, requiring expertise in designing complex, enterprise-grade user experiences.

• The position emphasizes translating evolving product requirements into high-fidelity, implementation-ready designs for an AI-driven customer support solution.

• Candidates will be responsible for defining and refining end-to-end user journeys and workflows within a fast-moving, collaborative, and Agile product development environment.

• A key aspect involves maintaining design continuity and usability during a critical product transition phase, ensuring a seamless user experience for service representatives.

📝 Enhancement Note: While the listing is for a UX Designer, the context of "complex operational environments," "AI-enabled customer support platform," and "service representatives" strongly suggests a focus on operational efficiency and workflow optimization within a business-to-business (B2B) or enterprise software context. This role requires a deep understanding of how design impacts operational workflows and user productivity, aligning it closely with a "Revenue Operations" or "Sales Operations" mindset in terms of optimizing business processes through user interface and experience.

📈 Primary Responsibilities

• Design high-fidelity user interfaces (UIs) and interactive prototypes in Figma for an AI-enabled customer support platform, catering to complex operational workflows.

• Define and meticulously refine end-to-end user journeys, ensuring comprehensive coverage of workflows, interaction patterns, edge cases, and system states for enterprise-grade tools.

• Actively collaborate with cross-functional teams, including Product Managers, Engineers, Content Strategists, and Business Stakeholders, to translate complex requirements into structured, actionable design solutions.

• Produce clear and detailed UX documentation, including screen behaviors, interaction logic, and user flow diagrams, to ensure accurate implementation by the engineering team.

• Contribute to and leverage established design systems to maintain visual and interaction consistency, scalability, and efficiency across the product suite.

• Iterate on designs based on comprehensive feedback from stakeholders, technical constraints identified by engineering, and insights from usability testing.

• Actively participate in Agile delivery cycles, including sprint planning, backlog refinement sessions, and design reviews, to provide ongoing design support and adjustments.

• Champion and embed accessibility (WCAG compliance) and human-centered design principles throughout the entire design process to create inclusive and effective user experiences.

• Support the transition to evolving systems by ensuring design continuity and usability across different product versions and iterations.

📝 Enhancement Note: The emphasis on "complex workflows," "enterprise-grade," "AI-enabled support tools," and "service representatives" indicates a need for design thinking that directly supports operational efficiency and decision-making. This is akin to optimizing sales or customer success operations through better tool design. The responsibilities highlight a blend of creative design and rigorous process documentation, crucial for operational effectiveness.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• 3-5+ years of dedicated experience in UX or Product Design, with a proven track record of successfully delivering high-fidelity, production-ready design assets for complex applications.

• Demonstrated experience in designing and optimizing workflows for enterprise-level software, service-oriented applications, or complex operational tools. Required Skills:

• Advanced Figma Proficiency: Expertise in Figma, including mastery of components, auto layout, responsive design techniques, variants, and sophisticated prototyping capabilities.

• Complex Workflow Design: Proven ability to conceptualize, design, and document intricate user workflows for business-critical applications.

• User Journey Mapping: Skilled in defining and visualizing end-to-end user journeys, identifying pain points, and designing solutions that enhance user efficiency and satisfaction.

• Design System Contribution: Experience working within and contributing to established design systems, ensuring consistency, scalability, and efficient design iteration.

• Cross-functional Collaboration: Strong communication and interpersonal skills to effectively collaborate with product, engineering, content, and business stakeholders in a cross-functional environment.

• Agile Development Acumen: Ability to work effectively within Agile methodologies, adapt to shifting priorities, and contribute constructively to sprint cycles.

• Human-Centered Design: Deep understanding and practical application of human-centered design principles and user research methodologies.

• Accessibility Standards: Familiarity with designing for accessibility (e.g., WCAG guidelines) to ensure inclusive user experiences.

Preferred Skills:

• AI/ML Product Experience: Prior experience designing user interfaces for AI-driven products, machine learning applications, or intelligent assistant/chatbot interfaces.

• Support Tool Design: Specific experience designing tools for customer support representatives, contact centers, or similar operational roles.

• Regulated Industry Exposure: Familiarity with the unique design considerations and compliance requirements of regulated industries like healthcare or insurance.

• User Research & Testing: Experience conducting user research, usability testing, and synthesizing findings to inform design decisions.

• Interaction Logic: Strong understanding of interaction design principles and the ability to define complex interaction logic for multi-state interfaces.

📝 Enhancement Note: The "3-5+ years" experience level suggests a mid-senior to senior individual contributor role. The emphasis on Figma, design systems, and complex workflows points to a need for a designer who can not only create visually appealing interfaces but also deeply understand and optimize the underlying operational processes that the software supports.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 detailed case studies demonstrating the design process from problem definition to final solution for complex applications or workflows.

• Highlight projects where you translated ambiguous requirements into clear, high-fidelity, implementation-ready designs.

• Include examples of your work with design systems, illustrating how you leveraged or contributed to them for consistency and efficiency.

• Demonstrate your proficiency in Figma, specifically showcasing advanced features like components, auto layout, variants, and complex prototyping.

• Present case studies that emphasize the impact of your design decisions on user efficiency, task completion, or operational outcomes. Process Documentation:

• Provide examples of how you document design decisions, user flows, interaction logic, and screen behaviors to support engineering implementation.

• Showcase your process for iterating on designs based on feedback, technical constraints, and usability testing within an Agile framework.

• Illustrate your approach to ensuring accessibility and human-centered design principles are integrated into your workflow from conception through delivery.

• Include documentation that shows how you handled edge cases, error states, and multi-state interfaces within your designs.

📝 Enhancement Note: For a Senior UX Designer role, especially one focused on enterprise and operational tools, the portfolio is critical. It needs to go beyond just visual design and demonstrate a strong understanding of user workflows, problem-solving, and collaboration with engineering for implementation. The emphasis on "implementation-ready" designs and detailed documentation is key here.

💵 Compensation & Benefits

Salary Range:

• Based on the location (Portugal), experience level (3-5+ years Senior), and the nature of the role (Senior UX Designer for AI-enabled enterprise software), a competitive salary range for this position in Portugal would typically fall between €40,000 to €60,000 gross per year. This estimate considers the cost of living in Portugal and industry benchmarks for senior design roles. Benefits:

• Competitive compensation package: Salary aligned with experience, market standards, and the impact of the role.

• Remote-friendly work model: Flexibility in work location, supporting a healthy work-life balance.

• Cutting-edge AI Product Experience: Opportunity to work on innovative AI-enabled product experiences that are shaping the future of customer support.

• Collaborative Environment: A dynamic, cross-functional team with a strong product and design culture that encourages knowledge sharing and innovation.

• Enterprise-Scale Exposure: Gain valuable experience working with complex, enterprise-scale systems and tackling challenging UX problems.

• Professional Growth: Access to challenging, high-impact projects that foster professional development and career advancement.

• Inclusive Culture: Be part of an inclusive team that values diverse perspectives and promotes continuous learning and mutual support.

Working Hours:

• The role is full-time, typically around 40 hours per week. While remote-friendly, core working hours may be expected to align with team collaboration needs, particularly during critical project phases or Agile ceremonies. Flexibility is implied, but consistent availability for team interaction is likely required.

📝 Enhancement Note: The salary estimate is based on research for Senior UX Designer roles in Portugal, considering the specified experience level and the specialized nature of designing for AI-enabled enterprise platforms. The benefits listed are directly from the job description, framed to highlight their value to a design professional.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software (specifically AI-enabled Customer Support Platforms)

Company Size: Not explicitly stated, but the mention of "enterprise-grade" and "complex operational environments" suggests a company that serves larger businesses and likely has a substantial product development team. The use of Lever.co as an application platform and the partner company structure (Jobgether) indicates a modern, tech-focused organization.

Founded: Not specified, but the focus on AI implies a relatively modern or forward-thinking company.

Team Structure:

• Operations Team: This role is part of a broader product development team, likely including Product Managers, Engineers (front-end, back-end, AI/ML), other UX/UI Designers, Content Strategists, and potentially UX Researchers.

• Reporting Structure: The Senior UX Designer will likely report to a Design Lead, Head of Design, or a Product Lead overseeing the customer support platform.

• Cross-functional Collaboration: Heavy emphasis on close collaboration with Product Management and Engineering to ensure design feasibility and implementation accuracy. Interaction with business stakeholders for requirements gathering and feedback is also crucial.

Methodology:

• Agile Development: The team operates within Agile methodologies, necessitating iterative design, frequent feedback loops, and adaptability.

• Design Systems Approach: A commitment to using and contributing to design systems for efficiency, consistency, and scalability.

• Human-Centered & Data-Informed Design: While not explicitly stated, the emphasis on UX best practices implies a commitment to understanding user needs and potentially using data (e.g., from analytics or user research) to inform design decisions.

Company Website: https://jobgether.com/ (This is the platform through which applications are processed, not necessarily the hiring company's direct website.)

📝 Enhancement Note: The context of Jobgether acting as an intermediary for a partner company means specific details about the hiring company's culture are limited. However, the job description's content provides strong clues about the operational environment: fast-paced, collaborative, tech-forward, and focused on delivering complex B2B solutions.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Individual Contributor (IC) role within the UX Design discipline. It signifies a level of expertise where the designer is expected to lead design efforts on significant features or product areas, mentor junior designers, and contribute to the overall design strategy and process.

Reporting Structure: The Senior UX Designer will likely report to a Design Manager or a Product Lead. They will work closely with Product Managers and Engineering leads, acting as a key stakeholder in product development cycles.

Operations Impact: The role has a direct impact on the efficiency and effectiveness of customer support representatives by designing intuitive and powerful tools. This optimization of operational workflows contributes indirectly to revenue by improving customer satisfaction, reducing support costs, and potentially enabling faster resolution times.

Growth Opportunities:

• Design Specialization: Opportunity to deepen expertise in AI interface design, complex enterprise workflows, or specific industry domains (e.g., healthcare, insurance).

• Leadership Development: Potential to grow into a Lead Designer role, taking on more strategic responsibilities, managing design projects, and mentoring a team of designers.

• Product Strategy Contribution: As a senior member, there's a chance to influence product strategy and roadmap through design insights and user advocacy.

• Skill Expansion: Opportunity to expand skills in UX research, interaction design, and potentially even product management by working closely with those functions.

📝 Enhancement Note: The "Senior" title implies a path beyond this role, likely towards Design Lead or Principal Designer. The company's focus on AI and complex enterprise solutions offers niche growth opportunities within a high-demand field.

🌐 Work Environment

Office Type: The role is described as "Remote-friendly work model with flexibility depending on project and client needs." This suggests a primarily remote position, but potentially with occasional requirements for in-person collaboration or meetings if business needs arise, especially if the partner company has a physical presence.

Office Location(s): While the role is based in Portugal, specific office locations are not mentioned. The remote nature implies that physical office presence might not be a primary requirement, or it could be hybrid if the company has offices in Portugal.

Workspace Context:

• Collaborative Environment: The work environment is described as "collaborative, cross-functional." This means frequent interaction with team members through digital tools and potentially virtual or in-person meetings.

• Operations Tools & Technology: Access to industry-standard design tools like Figma, potentially collaboration platforms (Slack, Teams), project management tools (Jira, Asana), and design system libraries.

• Team Interaction: Opportunities to engage with a diverse team of professionals, fostering a knowledge-sharing culture.

Work Schedule:

• Full-time (approx. 40 hours/week). While remote, the schedule will likely need to accommodate team meetings, Agile ceremonies, and collaboration with global or regional teams, especially if the partner company operates across different time zones. Flexibility is offered, but responsiveness during core business hours is expected.

📝 Enhancement Note: The "remote-friendly" aspect, combined with the location being Portugal, suggests a company that embraces distributed teams. The emphasis on collaboration means effective remote communication and participation are key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review via Jobgether's AI matching process to assess core requirements.

• Portfolio Review: A critical step where your submitted portfolio will be evaluated for UX process, design craft, problem-solving skills, and impact demonstration.

• Hiring Manager/Team Interviews: Likely 1-2 rounds of interviews with Design Leads, Product Managers, and potentially Engineering peers. These will focus on your design philosophy, problem-solving approach, collaboration style, and experience with complex systems.

• Design Challenge/Case Study Presentation: You may be asked to present a case study from your portfolio or complete a take-home design exercise/live design challenge to assess your practical skills and thought process.

• Final Interview: Potentially a final interview with a senior leader to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Structure Your Case Studies: Clearly outline the problem, your role, the process you followed, the solutions you designed, and the outcomes or impact. Use visuals effectively.

• Highlight Process Over Polish: While high-fidelity mockups are good, focus on demonstrating your thinking, research, iteration, and problem-solving journey.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the success of your designs, especially concerning user efficiency or operational improvements.

• Tailor to the Role: Emphasize projects that involve complex workflows, enterprise software, AI interfaces, or similar B2B contexts.

• Showcase Figma Skills: Be prepared to discuss your advanced Figma techniques and how you use it for efficiency and collaboration.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement, target users (service representatives), and business goals (efficiency, accuracy).

• Focus on Workflow: Prioritize designing logical, efficient workflows that address the core problem.

• Communicate Your Rationale: Be ready to articulate your design decisions, trade-offs, and assumptions clearly and concisely.

• Consider Edge Cases: Demonstrate foresight by considering error states, loading times, and other non-ideal scenarios.

📝 Enhancement Note: The Jobgether platform's AI screening is a crucial first step. Following that, the portfolio and case study presentation are paramount for a UX role. Candidates should prepare to deeply articulate their design process and its impact on operational efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The central design tool for UI design, prototyping, and component management. Advanced proficiency is a must.

• Prototyping Tools: Figma's built-in prototyping is expected, but familiarity with other tools like InVision or Adobe XD might be beneficial for broader context.

• Design System Tools: Experience with tools or methodologies for managing and contributing to design systems (e.g., Storybook, Zeroheight, or Figma's own capabilities).

Analytics & Reporting:

• While not a direct design tool, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) and how design impacts user behavior metrics would be advantageous. Understanding how to interpret data to inform design is key. CRM & Automation:

• While this role is not directly in CRM or automation administration, an understanding of how UX design integrates with CRM systems (like Salesforce) or automation platforms used by customer support teams would be beneficial. The platform itself likely integrates with or supports such systems.

📝 Enhancement Note: Figma is clearly the core tool. The emphasis on design systems and implementation-ready assets suggests a need for designers who understand the technical aspects of design handoff and integration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving the needs of the end-user (service representatives) by designing intuitive and effective tools.

• Excellence in Craft: A dedication to high-quality design, attention to detail, and producing polished, implementation-ready assets.

• Collaboration & Transparency: Working effectively across teams, sharing knowledge, and maintaining open communication throughout the product development lifecycle.

• Adaptability & Agility: Embracing change, responding to evolving requirements, and thriving in a fast-paced, iterative environment.

• Impact-Driven: Focusing on creating designs that deliver tangible value and improve operational efficiency and user productivity.

Collaboration Style:

• Cross-functional Integration: Seamless integration with Product Management and Engineering, acting as a partner rather than an isolated function.

• Constructive Feedback Culture: Openness to giving and receiving feedback on designs to continuously improve the product.

• Knowledge Sharing: A culture that encourages sharing best practices, insights, and learnings within the design team and across departments.

• Problem-Solving Focus: A collective approach to tackling complex challenges, leveraging diverse perspectives to find the best solutions.

📝 Enhancement Note: The culture values both individual craft and collaborative execution, crucial for complex software development. The "operations" aspect comes through in the emphasis on efficiency and supporting users in demanding environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Tackling the inherent complexity of AI-enabled enterprise support tools and translating them into user-friendly interfaces requires deep thought and problem-solving.

• Balancing User Needs with Technical Constraints: Effectively navigating the trade-offs between ideal user experiences and technical feasibility within an Agile development cycle.

• Maintaining Design Consistency During Transition: Ensuring a cohesive user experience across evolving systems and product versions during a critical transition phase.

• Remote Collaboration: Effectively collaborating and driving design initiatives in a distributed team environment, requiring strong communication and asynchronous work skills.

Learning & Development Opportunities:

• Deep Dive into AI UX: Gaining specialized knowledge in designing for AI and machine learning interfaces, a rapidly growing field.

• Enterprise Software Design Expertise: Developing a deep understanding of the unique challenges and opportunities in designing for large-scale business applications.

• Cross-functional Skillset: Enhancing collaboration and communication skills by working closely with product, engineering, and business stakeholders.

• Mentorship: Potential to mentor junior designers and contribute to the growth of the design function within the company.

📝 Enhancement Note: The challenges are typical for senior roles in innovative tech companies, offering significant opportunities for professional growth and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for an enterprise application. What was the problem, your approach, and the outcome?" (Focus on process, user impact, and handling complexity.)

• "How do you ensure your designs are implementation-ready for engineers? What kind of documentation do you provide?" (Highlight attention to detail, collaboration with engineering, and documentation best practices.)

• "How do you balance user needs with technical constraints and business requirements in a fast-paced Agile environment?" (Demonstrate adaptability, problem-solving, and prioritization skills.) Company & Culture Questions:

• "What interests you about designing for AI-enabled customer support tools?" (Show genuine curiosity and understanding of the domain.)

• "How do you contribute to a collaborative and knowledge-sharing team culture?" (Provide examples of your proactive engagement and teamwork.)

• "How do you approach designing for accessibility and human-centered principles?" (Elaborate on your philosophy and practical application.) Portfolio Presentation Strategy:

• Tell a Story: For each case study, guide the interviewer through the narrative of the problem, your solution, and the impact.

• Focus on "Why": Explain the rationale behind your design decisions, not just what you designed.

• Showcase Figma Mastery: Be prepared to discuss specific Figma features you used and how they enabled your design process.

• Quantify Results: If possible, tie your design work to measurable improvements (e.g., reduced task time, increased user satisfaction scores, decreased error rates).

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills, but also a strategic understanding of how design impacts operational efficiency and business goals.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit Your Application: Complete the application process via the Jobgether platform.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your experience with complex workflows, enterprise software, and Figma proficiency. Ensure they highlight your problem-solving process and impact.

• Optimize Your Resume: Tailor your resume to emphasize your 3-5+ years of UX/Product Design experience, advanced Figma skills, and experience with enterprise or AI-driven products. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your chosen portfolio case studies, focusing on clear storytelling, design rationale, and quantifiable outcomes. Be ready to discuss your design process and collaboration style.

• Research Jobgether & the Partner Company: Understand Jobgether's AI matching process. While the partner company is anonymous, infer their operational focus from the job description (AI, customer support, enterprise) and prepare to discuss how your design skills align with those needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.