UX Designer, Research and marketing

📍 Job Overview

Job Title: UX Designer, Research and Marketing

Company: Desjardins

Location: Montréal, Canada

Job Type: Full-time, Temporary (9 months)

Category: User Experience (UX) Design / Digital Experience

Date Posted: September 3, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Focus on enhancing the user experience for members and clients across various digital platforms, aligning with organizational goals and user needs.

• Drive the definition of user journeys and the desired digital ecosystem experience through in-depth research and analysis.

• Develop key design artifacts including mock-ups, user personas, functional specifications, and information architecture.

• Collaborate closely with UI, product management, and IT development teams to ensure seamless co-creation and alignment with business objectives.

• Analyze user behavior through experiments and testing to optimize platform performance and drive innovation in digital design practices.

📝 Enhancement Note: While the title includes "Research and Marketing," the core responsibilities and skills heavily lean into UX/UI design and digital product development. The marketing aspect appears to be in service of understanding user needs and driving platform adoption/performance, rather than traditional marketing campaign execution. The role is a temporary 9-month position, which is a critical detail for candidates.

📈 Primary Responsibilities

• Conduct user research and analysis to identify opportunities for improving member and client digital experiences and define business objectives.

• Map out comprehensive user journeys and define the target user experience within the digital ecosystem, informed by data and insights.

• Design, develop, and iterate on user interface (UI) elements, wireframes, mock-ups, and prototypes for various digital projects.

• Create detailed functional specifications and information architecture to guide development teams and ensure a coherent user flow.

• Plan and execute usability testing and experiments to gather insights into digital client behavior and validate design solutions.

• Monitor industry trends in UX/UI design and digital product development, recommending best practices and continuous improvements.

• Facilitate collaboration between design, product management, and IT development teams to ensure successful product delivery aligned with strategic goals.

• Present design concepts, research findings, and recommendations to stakeholders across different departments.

📝 Enhancement Note: The responsibilities highlight a hands-on design role that also requires strategic thinking, user advocacy, and cross-functional collaboration. The emphasis on research, analysis, and experimentation points to a data-informed design approach.

🎓 Skills & Qualifications

Education: Bachelor's degree in a related field (e.g., Human-Computer Interaction, Design, Psychology, Computer Science, or a related discipline).

Experience: A minimum of four years of relevant professional experience in UX/UI design, digital product development, or a closely related field.

Required Skills:

• Proven expertise in User Experience (UX) design principles and methodologies.

• Strong proficiency in User Research techniques, including qualitative and quantitative methods.

• Ability to define and map complex User Journeys and customer flows.

• Experience in designing Information Architecture and navigation structures.

• Skill in creating detailed Functional Specifications and wireframes.

• Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Experience conducting Usability Testing and analyzing user feedback.

• Excellent Communication skills, with the ability to articulate design decisions and research findings effectively.

• Strong analytical and problem-solving skills.

• Fluency in French (required). Preferred Skills:

• Experience in the financial services industry or a regulated sector.

• Familiarity with Agile development methodologies.

• Knowledge of UI design principles and visual design best practices.

• Experience with A/B testing and conversion rate optimization (CRO).

• Understanding of web accessibility standards (WCAG).

• Experience collaborating with cross-functional teams including Product Managers, Developers, and Marketers.

• Familiarity with marketing principles and how UX impacts marketing objectives.

📝 Enhancement Note: The requirement for French fluency is critical and should be a primary consideration for applicants. The "2-5 years" experience level derived from AI suggests that exceptional candidates with slightly less experience but a strong portfolio might still be considered, especially given the "other combinations of qualifications and relevant experience may be considered" clause.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse UX/UI design projects that demonstrate a comprehensive understanding of the design process from research to delivery.

• Projects should highlight your ability to solve complex user problems and achieve specific business objectives.

• Include case studies that detail your role, the challenges faced, your design process, and the measurable impact of your solutions.

• Evidence of user research, persona development, user journey mapping, wireframing, prototyping, and usability testing is crucial.

• Demonstrate proficiency in using design tools and articulating design decisions clearly. Process Documentation:

• Clearly document your design process for each project, outlining the steps taken, methodologies employed, and rationale behind key decisions.

• Show how you translate user needs and business requirements into tangible design solutions.

• Illustrate how you collaborate with cross-functional teams (Product, Engineering, Marketing) throughout the design lifecycle.

• Provide examples of how you iterate on designs based on feedback, testing, and performance data.

📝 Enhancement Note: For a UX role, the portfolio is paramount. The emphasis should be on demonstrating a systematic approach to problem-solving and a clear understanding of how design impacts user behavior and business outcomes. The "Research and Marketing" aspect of the title might mean showcasing projects where UX directly influenced engagement or conversion metrics.

💵 Compensation & Benefits

Salary Range: Given the role's location in Montréal, Canada, a mid-level UX Designer with 4+ years of experience in the financial sector typically commands a salary range of CAD $75,000 - $100,000 annually. This estimate is based on industry benchmarks for specialized roles in major Canadian cities and the financial industry, considering the required skills and responsibilities.

Benefits:

• Competitive salary and annual bonus structure.

• Generous vacation package: 4 weeks of flexible vacation starting in the first year.

• Comprehensive Defined Benefit Pension Plan providing predictable retirement income.

• Robust Group Insurance plan, including access to telemedicine services.

• Reimbursement for health and wellness expenses to support employee well-being.

• Support for remote work through reimbursement of telework equipment.

Working Hours: Standard full-time working hours, typically around 40 hours per week. The hybrid work arrangement suggests a balance between in-office collaboration and remote flexibility.

📝 Enhancement Note: The provided salary range is an estimate for Montréal, Canada, for a UX Designer role with the specified experience level and industry. Actual compensation may vary based on individual qualifications, negotiation, and the specific terms of the temporary contract. The benefits package is substantial and indicative of a large, established organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Cooperative. Desjardins is a leading financial cooperative in North America, offering a wide range of banking, insurance, and wealth management services. This context implies a focus on member/client trust, security, and long-term relationships.

Company Size: Large enterprise (Desjardins is one of Canada's largest financial institutions). This means opportunities for collaboration across many departments and exposure to complex, large-scale projects.

Founded: 1900. With over a century of history, Desjardins has a strong foundation and established corporate culture, likely emphasizing stability, member-centricity, and community impact.

Team Structure:

• The UX Designer will likely be part of a larger Digital Experience, Product, or Marketing team, potentially within a specific business unit (e.g., Personal Banking, Insurance).

• Reporting structure will likely be to a UX Lead, Manager of Digital Design, or Product Manager.

• Cross-functional collaboration is expected with UI designers, product managers, business analysts, IT developers, QA testers, and marketing specialists. Methodology:

• Data-driven decision-making, leveraging user research, analytics, and A/B testing to inform design strategies.

• Agile or hybrid methodologies for project delivery, emphasizing iterative development and continuous feedback.

• A strong focus on member/client-centricity, ensuring all digital solutions meet user needs and organizational objectives.

• Emphasis on innovation and adapting to evolving digital trends to maintain a competitive edge in the financial services market.

Company Website: https://www.desjardins.com/a-propos/carrieres/index.jsp?navigMW=mm&

📝 Enhancement Note: Desjardins' cooperative model and long history suggest a company culture that values long-term stability, member satisfaction, and ethical practices. For a UX Designer, this translates to designing for trust, security, and accessibility within a heavily regulated industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Level (2-5 years of experience) within the UX Design discipline. It requires independent contribution and the ability to manage design tasks for specific projects, but may not yet involve significant team leadership or strategic direction setting for an entire department.

Reporting Structure: The UX Designer will report to a more senior member of the design, product, or marketing team. This provides opportunities for mentorship and learning from experienced professionals.

Operations Impact: The UX Designer plays a critical role in shaping the digital touchpoints members and clients interact with, directly impacting user satisfaction, engagement, adoption rates, and potentially conversion metrics. Their work influences how users perceive and utilize Desjardins' digital services.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX, such as user research methodologies, interaction design, accessibility, or design systems.

• Cross-functional Exposure: Gain experience working with various teams (product, marketing, IT, business analysis) to understand different facets of digital product development.

• Project Leadership: With proven performance, opportunities may arise to lead design efforts on larger or more complex projects.

• Industry Knowledge: Develop specialized knowledge within the financial services sector, understanding its unique user needs and regulatory landscape.

• Potential for Full-Time: While this is a temporary role, strong performance could lead to opportunities for