UX Designer Júnior ServiceNow

📍 Job Overview

Job Title: UX Designer Júnior ServiceNow

Company: Capgemini

Location: Barueri, São Paulo, Brazil

Job Type: Full-Time

Category: User Experience (UX) Design / Digital Transformation

Date Posted: 2026-08-12

Experience Level: Junior (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the evolution of digital solutions on the ServiceNow platform by creating intuitive, accessible, and user-centered experiences.

• Collaborate with multidisciplinary teams to support design initiatives, usability improvements, and the continuous enhancement of user journeys and interfaces within the ServiceNow ecosystem.

• Translate user needs and business requirements into effective and engaging digital product designs, focusing on the ServiceNow Service Portal and UI Builder.

• Contribute to a culture of innovation and continuous improvement by applying UX best practices and staying abreast of emerging design trends and platform capabilities.

📝 Enhancement Note: This role is specifically focused on UX Design within the ServiceNow platform, indicating a need for candidates to understand how to apply UX principles to enterprise service management tools. The "Júnior" designation suggests a focus on foundational UX tasks and learning.

📈 Primary Responsibilities

• Design and develop user flows, wireframes, and low-to-medium fidelity prototypes for ServiceNow applications and portals, ensuring clarity and ease of use.

• Collaborate with product managers, developers, and stakeholders to understand requirements, gather feedback, and iterate on design solutions for the ServiceNow platform.

• Conduct user research and usability testing (as per experience level) to validate design decisions and identify areas for improvement in user journeys and interfaces.

• Advocate for user-centered design principles, ensuring accessibility and usability standards are met across all ServiceNow digital solutions.

• Support the creation and maintenance of Design Systems and reusable components within the ServiceNow context to ensure consistency and efficiency.

• Assist in translating business needs into functional and aesthetically pleasing user interfaces for ServiceNow Service Portal and UI Builder.

• Participate in Agile ceremonies (Scrum/Agile) to contribute UX insights and ensure design alignment with development sprints.

📝 Enhancement Note: The responsibilities highlight a hands-on role in the design process, from conceptualization to iteration, with a strong emphasis on the ServiceNow platform. The inclusion of Agile methodology implies a fast-paced, collaborative environment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent experience in UX Design, Product Design, Digital Design, Human-Computer Interaction (HCI), or a related field.

• Equivalent experience in UX design roles will be considered in lieu of formal education. Experience:

• 0-2 years of foundational experience in UX Design, focusing on digital products and user interfaces.

• Demonstrated experience or strong academic background in user journey mapping and user experience principles. Required Skills:

• Proficiency in creating wireframes and low-to-medium fidelity prototypes using tools such as Figma, Adobe XD, Sketch, or similar.

• Understanding of user-centered design principles, accessibility standards (e.g., WCAG), and usability best practices.

• Basic knowledge of ServiceNow's Service Portal and UI Builder functionalities and design considerations.

• Strong organizational skills and excellent communication abilities for effective collaboration with cross-functional teams.

• Ability to translate user needs and business requirements into tangible design improvements. Preferred Skills:

• Familiarity with Design Systems and the creation of reusable UI components.

• Experience with user research methodologies and conducting usability testing sessions.

• Previous involvement in digital transformation projects.

• Direct experience with ServiceNow platform, Service Portal, or Now Experience UI Builder.

• Exposure to Agile methodologies (Scrum, Kanban) and participation in Agile team workflows.

• Basic understanding of front-end development concepts, including HTML, CSS, and JavaScript, to inform design feasibility.

• Certifications or specialized training in UX/UI design, Design Thinking, or related areas.

📝 Enhancement Note: The requirements emphasize foundational UX skills and a strong interest in learning the ServiceNow platform. The "Júnior" level suggests that deep expertise in every preferred skill is not mandatory, but any exposure will be advantageous.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing at least 2-3 UX design projects that demonstrate your design process, problem-solving skills, and user-centric approach.

• Projects should highlight your ability to create wireframes, user flows, and interactive prototypes.

• Include case studies that detail the problem, your role, the design process, challenges faced, and the outcomes or lessons learned.

• For this role, ideally include examples of designing for enterprise platforms or complex workflows if available. Process Documentation:

• Demonstrate your understanding of design processes, including user research, ideation, wireframing, prototyping, and user testing, within your portfolio.

• Showcase how you have collaborated with development teams or stakeholders to bring designs to life and iterate based on feedback.

• Illustrate your ability to document design decisions and rationale clearly.

📝 Enhancement Note: A portfolio is crucial for this role to visually demonstrate the candidate's design thinking and practical application of UX principles. The emphasis on process documentation will help assess how candidates approach problem-solving and collaboration.

💵 Compensation & Benefits

Salary Range:

For a Júnior UX Designer in Barueri, São Paulo, Brazil, with 0-2 years of experience, the estimated salary range is typically between R$ 3.500 to R$ 6.000 per month. This estimate is based on industry benchmarks for junior design roles in IT consulting firms in major Brazilian metropolitan areas, considering the current economic conditions and the specific demand for ServiceNow-related skills.

Benefits:

• Comprehensive Health & Wellness:

  • Assistência médica (Health insurance)
  • Assistência odontológica (Dental insurance)
  • TotalPass and Equilibrium for physical and mental well-being

• Financial Security:

  • Previdência privada (Private pension plan)
  • Seguro de vida (Life insurance)

• Family Support:

  • Programa Family Care: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.

• Professional Development:

  • Plano de carreira estruturado (Structured career path)
  • University Corporativa with access to platforms like Harvard and Pluralsight
  • Official certifications with partners (SAP, AWS, Microsoft, Salesforce)
  • Language training with EF Education First (English, Spanish, French, German)

• Additional Perks:

  • Vale-refeição (Meal voucher)

  • Clube de benefícios (Benefits club) Working Hours:

• Full-time position.

• The role is hybrid, allowing for flexibility and a balance between in-office collaboration and remote work. Specific office days and remote flexibility will be determined based on project needs and company policy. Standard working hours are typically 40 hours per week.

📝 Enhancement Note: Salary estimation is based on general market data for junior roles in IT consulting in Brazil. The extensive benefits package, particularly those related to professional development and family support, reflects Capgemini's commitment to employee well-being and career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Consulting. Capgemini is a global leader in consulting, digital transformation, technology, and engineering services.

Company Size: Large (Capgemini has over 350,000 employees globally, as per their website). This size offers vast opportunities for networking, learning, and career progression.

Founded: 1967. With a long history, Capgemini has established itself as a stable and reputable player in the technology and consulting sector, adapting to numerous technological shifts.

Team Structure:

• The UX Design team likely operates within a broader digital transformation or ServiceNow practice.

• Team members may specialize in different areas of UX (research, interaction design, visual design) or focus on specific platforms like ServiceNow.

• Reporting structure typically involves a UX Lead or Manager, who may report up to a practice director or portfolio manager.

• Close collaboration with ServiceNow developers, functional consultants, project managers, and client stakeholders is expected. Methodology:

• Capgemini emphasizes a client-centric approach, often leveraging global delivery models and best practices.

• For UX design, methodologies like Design Thinking, Agile, and Lean UX are commonly applied to ensure efficient and effective solutions.

• Data-driven decision-making is encouraged, using insights from user research, analytics, and platform performance metrics.

• Focus on delivering tangible business value and measurable outcomes for clients through technology and design.

Company Website: https://www.capgemini.com/

📝 Enhancement Note: Capgemini's global scale suggests a structured, professional environment with established processes. The company's focus on innovation and transformation means this role will likely be involved in cutting-edge projects, demanding adaptability and a continuous learning mindset.

📈 Career & Growth Analysis

Operations Career Level: This is a Junior UX Designer role, positioned at the entry-level of the UX career path within Capgemini's digital services. It focuses on foundational design tasks under guidance, aiming to build core competencies in UX design, particularly within the ServiceNow ecosystem.

Reporting Structure: The UX Designer will likely report to a Senior UX Designer, a UX Lead, or a Design Manager. They will work closely with ServiceNow functional consultants, developers, and project managers, forming part of a project-specific or practice-aligned team.

Operations Impact: While not a traditional "revenue operations" role, UX design directly impacts user adoption, efficiency, and satisfaction with digital platforms like ServiceNow. Effective UX design leads to increased productivity, reduced support costs, and improved employee/customer experiences, indirectly contributing to operational efficiency and client satisfaction, which are key to Capgemini's service delivery model.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in UX design for enterprise platforms, specifically ServiceNow Service Portal and UI Builder, becoming a go-to specialist.

• Career Progression: Advance to Mid-Level UX Designer, Senior UX Designer, UX Lead, or even UX Manager roles, taking on more complex projects and leadership responsibilities.

• Cross-Functional Learning: Gain exposure to ServiceNow functional consulting, development, and project management, broadening understanding of the entire service delivery lifecycle.

• Learning & Development: Leverage Capgemini's extensive learning resources (University Corporativa, partner certifications, language training) to continuously upskill and pursue professional growth.

• Client Engagement: Progress to leading client design workshops and presentations, developing strong communication and stakeholder management skills.

📝 Enhancement Note: Capgemini offers a robust framework for career development. For this junior role, the emphasis will be on building a strong foundation in UX, gaining platform-specific knowledge, and demonstrating potential for growth within the company's structured career paths.

🌐 Work Environment

Office Type: Hybrid. This suggests a mix of remote work and in-office presence. Capgemini likely has modern office facilities designed to support collaboration and individual work.

Office Location(s): Barueri, São Paulo, Brazil. This location is a significant business hub in the São Paulo metropolitan area, offering accessibility and a vibrant professional environment. Specific office details would typically be provided upon hiring or during the interview process.

Workspace Context:

• Collaborative Environment: Offices are designed to facilitate teamwork, with meeting rooms, breakout areas, and potentially open-plan spaces that encourage interaction among team members.

• Tools & Technology: Access to standard office technology, high-speed internet, and potentially specialized hardware or software required for UX design and collaboration on ServiceNow projects.

• Team Interaction: Opportunities for in-person collaboration with colleagues on projects, mentorship sessions, and team-building activities, alongside remote collaboration tools for dispersed teams.

Work Schedule:

• The standard work schedule is likely 40 hours per week, aligning with full-time employment.

• The hybrid model offers flexibility, allowing employees to balance work responsibilities with personal life. Specific days in the office may be project-dependent or set by team/manager guidelines, promoting a balance between focused individual work and collaborative team activities.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, offering flexibility. Candidates should be prepared for a blend of remote and in-office work, with the understanding that collaboration and team synergy are valued.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, interest, and cultural fit.

• Technical/Hiring Manager Interview: This stage will focus on your UX design skills, understanding of design principles, and experience with design tools. Expect questions about your portfolio and design process.

• Portfolio Review: A dedicated session where you will present your portfolio to a hiring manager or senior UX team members. Be prepared to walk through your projects, explain your design decisions, and discuss the outcomes.

• Team/Cross-functional Interview: You may meet with potential colleagues, including ServiceNow developers or consultants, to assess your collaboration style and ability to work within a multidisciplinary team.

• Final Interview: Potentially with a senior leader for final approval, focusing on overall fit, potential, and career aspirations.

Portfolio Review Tips:

• Curate Wisely: Select 2-3 of your strongest projects that best represent your skills and the requirements of this role. Prioritize projects that show your UX process from research to final design.

• Tell a Story: For each project, clearly articulate the problem you were solving, your specific role and contributions, the methodologies you used, the challenges you encountered, and the results or learnings.

• Focus on Process: Demonstrate your thinking process, not just the final visuals. Explain why you made certain design choices.

• Highlight ServiceNow Relevance: If you have any experience or projects related to enterprise platforms, service management, or similar complex systems, emphasize them. Even personal projects exploring such themes can be valuable.

• Be Prepared for Questions: Anticipate questions about your design decisions, how you handle feedback, and your understanding of user needs.

Challenge Preparation:

• Be ready for potential design exercises or case studies, either during the interview or as a take-home assignment. These might involve analyzing a given problem, sketching solutions, or critiquing an existing interface.

• Practice articulating your thought process clearly and concisely, as this is crucial for junior roles where potential and problem-solving ability are key.

• Research Capgemini's work, their values, and their approach to digital transformation and ServiceNow solutions to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The interview process is designed to assess both technical UX skills and the candidate's ability to integrate into Capgemini's consulting environment. A strong, well-presented portfolio is paramount for a junior UX role.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Adobe XD, Sketch (proficiency in at least one is required).

• Collaboration: Microsoft Teams, Slack, Jira, Confluence (or similar project management and communication tools).

• ServiceNow Platform: Familiarity with ServiceNow Service Portal and UI Builder is a key requirement. Understanding of the ServiceNow ecosystem and its capabilities will be beneficial.

Analytics & Reporting:

• While not a primary focus for a junior UX designer, an understanding of how user behavior is tracked (e.g., basic analytics concepts) and how data informs design decisions is a plus. Tools like Google Analytics or platform-specific analytics within ServiceNow might be relevant. CRM & Automation:

• ServiceNow itself acts as a platform for managing services and workflows, often integrating with CRM systems. Understanding how UX design impacts the usability of these integrated systems is important.

📝 Enhancement Note: The core technical requirement revolves around UX design tools and a specific interest/basic knowledge of ServiceNow's front-end development capabilities (Service Portal, UI Builder). Proficiency in collaboration and project management tools is standard for IT consulting roles.

👥 Team Culture & Values

Operations Values:

• Client Focus: Capgemini's core value is to serve clients with excellence, driving their success through technology and innovation. For UX designers, this means creating solutions that meet client business objectives and user needs.

• Collaboration & Teamwork: The company culture strongly emphasizes working together across disciplines and geographies. This role requires seamless collaboration with developers, consultants, and project managers.

• Innovation & Continuous Improvement: Capgemini encourages a mindset of constant learning and pushing boundaries. For UX, this means exploring new design approaches and technologies to enhance user experiences.

• Inclusivity & Diversity: As highlighted in the job description, Capgemini is committed to creating an inclusive environment where everyone can thrive, regardless of background. This fosters a culture of respect and open communication.

• Integrity & Ethics: Operating with high ethical standards is fundamental, ensuring trust with clients and within the organization.

Collaboration Style:

• Cross-functional Integration: UX designers are expected to be integral parts of project teams, working closely with technical and functional experts to ensure designs are feasible, effective, and aligned with project goals.

• Feedback-Driven: A culture of constructive feedback is encouraged, where designers are open to input from peers, stakeholders, and users to refine their work.

• Knowledge Sharing: Capgemini promotes sharing best practices and learnings across teams and practices, often through internal communities of practice, workshops, and knowledge management platforms.

📝 Enhancement Note: The company's values of client focus, collaboration, and innovation are central to its operations. UX designers are expected to embody these values by delivering impactful solutions and working effectively within diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Platform Specificity: Adapting UX design principles to the unique constraints and capabilities of the ServiceNow platform, which is primarily an enterprise service management tool, not a typical consumer-facing application.

• Balancing Stakeholder Needs: Effectively navigating the diverse needs and priorities of various stakeholders (end-users, IT departments, business leaders) within a client organization.

• Rapid Technological Evolution: Keeping pace with updates to the ServiceNow platform and evolving UX/UI design trends to ensure solutions remain modern and effective.

• Remote/Hybrid Collaboration: Mastering effective communication and collaboration techniques in a hybrid work environment to maintain design quality and team cohesion.

Learning & Development Opportunities:

• ServiceNow Expertise: Deepen knowledge of ServiceNow Service Portal, UI Builder, and the broader ServiceNow platform to become a specialized UX designer in this domain.

• UX Specialization: Advance skills in specific areas of UX, such as user research, interaction design, visual design, or UX strategy.

• Agile & Consulting Skills: Develop proficiency in Agile methodologies and gain experience in client consulting, stakeholder management, and project delivery.

• Mentorship: Benefit from guidance from senior UX designers and practice leads within Capgemini, fostering professional growth and career development.

• Industry Certifications: Pursue relevant certifications in UX design or ServiceNow technologies to enhance credibility and expertise.

📝 Enhancement Note: The primary challenge and opportunity lie in mastering UX design within the specific context of the ServiceNow platform, which requires a blend of creative design thinking and technical understanding.

💡 Interview Preparation

Strategy Questions:

• "Walk me through a project from your portfolio where you had to balance conflicting user needs or business requirements. How did you approach it?" (Focus on your problem-solving process, compromise, and decision-making.)

• "How do you ensure your designs are accessible and inclusive, especially within a platform like ServiceNow?" (Demonstrate understanding of accessibility standards and user empathy.)

• "Describe a time you received critical feedback on your design. How did you handle it, and what was the outcome?" (Showcase your ability to accept feedback and iterate constructively.)

• "What interests you specifically about designing for the ServiceNow platform, and how do you think UX can improve ServiceNow experiences?" (Research ServiceNow's capabilities and articulate your vision for user-centricity.) Company & Culture Questions:

• "What do you know about Capgemini's approach to digital transformation and ServiceNow solutions?" (Research their services and recent projects.)

• "How do you see yourself contributing to a collaborative and inclusive team environment like the one described at Capgemini?" (Align your personal values with the company's stated values.)

• "How do you stay updated on the latest UX design trends and technologies?" (Show your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure is Key: For each project, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Learnings.

• Visuals Matter: Use high-quality mockups, wireframes, and prototypes. Annotate key design decisions.

• Focus on Impact: Quantify results where possible (e.g., "increased user task completion by X%", "reduced error rates by Y%"). If quantitative data isn't available, focus on qualitative improvements and user feedback.

• Explain the 'Why': Be ready to defend your design choices by explaining the rationale behind them, linking them back to user needs or business goals.

• ServiceNow Context: If you have relevant examples, explicitly connect your design thinking to how it could apply to enterprise service management or similar platforms.

📝 Enhancement Note: Preparing for these types of questions will help candidates demonstrate not only their technical UX skills but also their understanding of consulting, client needs, and Capgemini's specific operational context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Capgemini careers website.

• Portfolio Customization: Tailor your resume and cover letter to highlight your UX design skills, relevant project experience (especially any related to enterprise software or complex workflows), and your specific interest in the ServiceNow platform. Ensure your portfolio is easily accessible and clearly showcases your design process.

• Resume Optimization: Emphasize keywords from the job description such as "UX Design," "ServiceNow," "Wireframing," "Prototyping," "Figma/Adobe XD," "User Research," "Accessibility," and "Agile." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process and project case studies. Be ready to discuss your understanding of user-centered design and your interest in Capgemini and the ServiceNow ecosystem. Prepare questions to ask the interviewer about the team, projects, and growth opportunities.

• Company Research: Thoroughly research Capgemini's values, services, and recent work, particularly their ServiceNow offerings. Understand their commitment to diversity and inclusion, and how technology and design contribute to their client solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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