UX Designer Junior

📍 Job Overview

Job Title: UX Designer Junior

Company: SONDA

Location: Sitio Pau-Brasil, Salvador, Bahia, Brazil

Job Type: Full-Time

Category: UX/Product Design

Date Posted: 2026-06-24

Experience Level: Junior (0-2 years)

Remote Status: 100% Remote

🚀 Role Summary

• Design and develop user experiences for self-service solutions and virtual assistants, focusing on intuitive interaction flows and engaging interfaces.

• Conduct comprehensive user research, including needs identification, behavior analysis, and opportunity mapping, to drive design decisions.

• Facilitate workshops with diverse stakeholders to gather requirements, align on project goals, and foster collaborative design processes.

• Create high-fidelity prototypes using industry-standard tools like Figma to visualize and iterate on design concepts.

• Define and articulate the visual elements, tone of voice, and personality for virtual assistants, ensuring brand consistency.

• Develop detailed functional documentation, interaction flows, and UX process artifacts to guide development and ensure clarity.

• Collaborate closely within an agile development environment, working alongside Product Owners and Developers to deliver exceptional user-centered solutions.

📝 Enhancement Note: This role is specifically focused on UX design for self-service and virtual assistant technologies, requiring a strong understanding of conversational UX principles and a commitment to user-centered design methodologies. The 100% remote nature indicates a need for strong self-management and communication skills.

📈 Primary Responsibilities

• Design intuitive user experiences and interaction flows for self-service platforms and virtual assistants, ensuring seamless user journeys.

• Lead user research initiatives, employing methods such as interviews, surveys, and persona development to uncover user needs and pain points.

• Plan and facilitate effective workshops with clients, stakeholders, and internal teams to drive ideation and consensus-building.

• Define robust information architecture and user flows that map out complex user interactions and system navigation.

• Develop high-fidelity interactive prototypes using Figma or equivalent tools to test and refine design concepts before development.

• Establish and document the visual design language, tone of voice, and personality for virtual assistants to ensure a consistent brand experience.

• Create user interfaces that prioritize usability, accessibility, and overall user satisfaction, adhering to best practices.

• Produce comprehensive UX documentation, including functional specifications, interaction diagrams, and process guides for development teams.

• Contribute to the development and maintenance of the company's Design System, promoting consistency and efficiency across projects.

• Conduct rigorous usability testing and heuristic evaluations to identify areas for design improvement and validation.

• Analyze key user experience metrics to inform design iterations and drive continuous improvement of digital solutions.

• Actively participate in agile ceremonies and collaborate effectively with Product Owners, Developers, and other cross-functional teams.

📝 Enhancement Note: The responsibilities highlight a hands-on role in the entire UX lifecycle, from research and ideation to prototyping and testing, with a significant emphasis on virtual assistant and self-service technologies. Collaboration within an agile framework is a key expectation.

🎓 Skills & Qualifications

Education: Bachelor's degree in Digital Design, Graphic Design, Interaction Design, UX Design, or a closely related field.

Experience: Demonstrated experience working as a UX Designer, Product Designer, or in an equivalent role, with a portfolio showcasing relevant projects.

Required Skills:

• Proficiency in user experience (UX) design principles and methodologies.

• Expertise in conducting UX research, including user interviews, surveys, and persona creation.

• Strong understanding of user journey mapping, empathy mapping, and CSD (Certainty, Suspicions, Doubts) matrix.

• Skilled in defining information architecture and interaction flows for digital products.

• Advanced proficiency in creating high-fidelity prototypes using Figma or similar design tools.

• Experience with usability testing and heuristic analysis techniques.

• Deep understanding of user-centered design (UCD) principles and their application.

• Ability to create clear functional documentation and UX process specifications.

• Familiarity with agile methodologies, such as Scrum, and experience working in agile teams.

• Excellent communication skills, with the ability to articulate design decisions clearly and concisely.

• Strong teamwork, organizational, and problem-solving capabilities.

• Demonstrated empathy for users and clients, with a focus on delivering effective solutions.

• Proven facilitation skills for leading workshops and collaborative design sessions.

• Analytical thinking and a results-oriented approach to design challenges. Preferred Skills:

• Experience with Conversational UX, specifically with chatbots and virtual assistants.

• Experience in developing and maintaining Design Systems.

• Familiarity with Zeroheight or similar design system documentation tools.

• Experience using usability testing platforms like Maze or equivalent.

• Basic knowledge of HTML5 and CSS3 to understand front-end development constraints.

• Experience in creating visual identity elements, graphic materials, and advertising pieces.

• Familiarity with DevOps environments and principles.

• Proven experience in digital transformation and self-service project implementations.

• Experience with Azure DevOps for project management and collaboration.

📝 Enhancement Note: The required skills emphasize a comprehensive understanding of UX fundamentals and practical application. The preferred skills highlight specialization in areas like conversational UX and design systems, indicating potential growth paths within the company. Familiarity with Azure DevOps suggests integration with established development workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX design projects, with a strong emphasis on self-service solutions or virtual assistant interfaces.

• Detail your process for each project, from initial research and problem definition to final design and iteration.

• Demonstrate your ability to conduct user research and translate findings into actionable design decisions.

• Include examples of high-fidelity prototypes created in Figma or similar tools, illustrating complex interaction patterns.

• Present case studies that highlight your problem-solving skills and the impact of your design solutions, ideally with measurable outcomes. Process Documentation:

• Provide examples of well-documented user flows, information architecture diagrams, and functional specifications.

• Illustrate your approach to user journey mapping and how it informed design outcomes.

• Showcase your ability to create and articulate design documentation that facilitates clear communication with development teams.

• Demonstrate how you have used process documentation to ensure consistency and quality in design outputs.

📝 Enhancement Note: A strong portfolio is critical for this junior role, serving as the primary evidence of practical UX skills. Emphasis should be placed on demonstrating a structured design process, problem-solving capabilities, and proficiency with core UX tools and deliverables.

💵 Compensation & Benefits

Salary Range: Given the junior level and remote nature within Brazil, a competitive salary range for a UX Designer Junior in major Brazilian tech hubs (like São Paulo or remote within Brazil) could range from R$ 3,500 to R$ 6,000 per month. This estimate considers the cost of living, industry demand for UX talent, and the specific responsibilities outlined.

Benefits:

• SONDA Academy: Access to a comprehensive learning platform for continuous professional development and skill enhancement.

• Flexible Work Arrangements: Enjoy the benefits of a 100% remote work model, promoting work-life balance and autonomy.

• SONDA Wellness Program: Support for physical, mental, and social well-being through various initiatives designed to enhance quality of life.

• Professional Growth: Opportunities for career progression and skill development aligned with personal interests and company needs.

• Collaborative Environment: Work within a diverse, innovative, and team-oriented culture that encourages shared learning and contribution.

• Work-Life Balance Initiatives: Programs and policies designed to support a healthy equilibrium between professional responsibilities and personal life.

Working Hours: 09:00 to 18:00 (Monday to Friday), with a total of 40 hours per week.

📝 Enhancement Note: The salary range is an estimate based on typical junior UX designer compensation in Brazil for remote roles. Actual compensation will depend on the candidate's specific experience, skills, and final negotiation. The benefits package emphasizes learning, well-being, and flexibility, which are attractive to operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Software Development, Digital Transformation Consulting. SONDA is a leading player in providing technology solutions across Latin America.

Company Size: Large Enterprise (10,000+ employees). This indicates a structured environment with established processes and significant resources for professional development.

Founded: 1974. With a long history, SONDA likely has a stable operational framework and a strong market presence.

Team Structure:

• The UX Designer will likely be part of a broader Product Development or Digital Solutions team, potentially within a dedicated UX/Design department.

• Reporting structure will likely involve a UX Lead or Design Manager, with close collaboration with Product Owners, Scrum Masters, and Development teams.

• Cross-functional collaboration is expected across departments such as engineering, product management, and potentially client-facing roles, especially given the focus on self-service and virtual assistants. Methodology:

• Data Analysis & Insights: Emphasis on using user research data, usability testing results, and performance metrics to inform design decisions and strategy.

• Workflow Planning & Optimization: Focus on designing efficient and user-friendly workflows for self-service solutions and virtual assistants, aiming to optimize user tasks and reduce friction.

• Automation & Efficiency: A core aspect of the role involves designing for automation through virtual assistants and self-service tools, driving operational efficiency for clients.

Company Website: https://www.sonda.com/

📝 Enhancement Note: SONDA's scale and industry position suggest a dynamic environment with opportunities to work on large-scale, impactful projects. The emphasis on innovation and technology transformation aligns well with the UX design role, particularly in emerging areas like conversational AI and self-service.

📈 Career & Growth Analysis

Operations Career Level: Junior UX Designer. This level typically involves executing design tasks under guidance, learning core methodologies, and contributing to specific project components. It’s a crucial stage for building foundational skills and understanding the product development lifecycle.

Reporting Structure: The Junior UX Designer will likely report to a Senior UX Designer, a UX Lead, or a Design Manager. They will work closely with Product Owners, Scrum Masters, and Development Teams in an agile setting, requiring effective communication and collaboration.

Operations Impact: While not a traditional "Revenue Operations" role, this UX Designer's work directly impacts client satisfaction, operational efficiency (through self-service and virtual assistants), and potentially adoption rates of SONDA’s solutions. Effective UX design can lead to reduced support costs, increased user engagement, and improved client retention, all of which have indirect revenue implications.

Growth Opportunities:

• Skill Advancement: Progress from junior to mid-level and senior UX Designer roles, specializing in areas like Conversational UX, Interaction Design, or UX Research.

• Leadership Potential: Develop into a UX Lead, Design Manager, or specialize in areas like Design System ownership or UX Strategy.

• Cross-functional Exposure: Gain experience working on diverse projects across different industries and technologies within SONDA, potentially leading to roles in Product Management or Digital Transformation consulting.

• Continuous Learning: Leverage the SONDA Academy and mentorship opportunities to stay updated on the latest UX trends, tools, and methodologies.

📝 Enhancement Note: This role offers a clear pathway for growth within the UX discipline, with opportunities to specialize and eventually move into leadership positions. The company's focus on digital transformation suggests a forward-looking environment where UX plays a critical strategic role.

🌐 Work Environment

Office Type: The role is 100% remote, offering significant flexibility and autonomy. This environment requires self-discipline, proactive communication, and effective remote collaboration tools.

Office Location(s): While the role is remote, the company headquarters and a physical presence are in Sitio Pau-Brasil, Salvador, Bahia, Brazil. This may imply occasional team meetups or company-wide events, though the primary work mode is remote.

Workspace Context:

• Collaborative Environment: Despite being remote, the culture emphasizes collaboration through digital tools, virtual meetings, and shared project platforms.

• Operations Tools & Technology: Access to industry-standard design and collaboration tools (e.g., Figma, Azure DevOps) will be essential for daily tasks and team interaction.

• Operations Team Interaction: Regular interaction with Product Owners, Developers, and other designers will occur virtually, requiring strong communication and active participation in remote team activities.

Work Schedule: The standard 09:00 to 18:00 schedule (Monday to Friday) provides a structured framework, but the remote setup offers flexibility in managing personal time around core working hours, benefiting from the company's focus on work-life balance.

📝 Enhancement Note: The 100% remote nature is a key aspect of this role. Candidates should be comfortable working independently and adept at using digital tools to stay connected and productive. The company's emphasis on work-life balance suggests a supportive remote culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review your application and resume, focusing on your qualifications and portfolio.

• Technical Interview/Portfolio Review: Expect a session where you present your portfolio, walk through case studies, and discuss your design process, problem-solving approach, and experience with specific tools like Figma. This is where your ability to articulate your UX thinking will be crucial.

• Hiring Manager Interview: A discussion with the hiring manager to assess your fit with the team, understanding of the role, and potential for growth.

• Team/Stakeholder Interview: Potentially an interview with team members (e.g., Product Owner, Senior Designer) to evaluate collaboration skills and technical depth.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best demonstrate your skills relevant to this role, especially those involving self-service or virtual assistants.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges you faced, and the outcomes or learnings. Use visuals effectively.

• Highlight Process: Emphasize your methodology, from research and ideation to prototyping and testing. Show how you think and solve problems.

• Quantify Impact: Where possible, include metrics or evidence of how your designs improved user experience or achieved business goals.

• Tool Proficiency: Clearly showcase your proficiency with Figma and other relevant UX tools.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design challenge or a live design exercise during an interview. This will likely involve a UX problem related to self-service or virtual assistants.

• Problem Solving: Practice breaking down complex problems, identifying key user needs, and proposing innovative solutions.

• Presentation Skills: Rehearse presenting your work and ideas clearly, concisely, and confidently, tailoring your communication to different audiences (technical vs. non-technical).

📝 Enhancement Note: The interview process will heavily rely on your portfolio. Be prepared to deeply discuss your design decisions, rationale, and the impact of your work. Demonstrating a structured and user-centric approach to problem-solving is key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for high-fidelity prototyping, UI design, and collaborative design workflows. Expect to demonstrate advanced proficiency.

• Azure DevOps: Likely used for project management, tracking tasks, managing sprints, and potentially version control for design assets. Familiarity is a strong plus.

• UX Research Tools: Proficiency with tools for surveys, interviews, and usability testing (e.g., Maze, UserTesting.com, Google Forms, SurveyMonkey).

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Mixpanel) to understand user behavior and measure the impact of design changes.

• Ability to interpret data and translate insights into design improvements. CRM & Automation:

• Understanding of how CRM systems and automation tools integrate with user-facing applications, especially in the context of self-service and virtual assistants.

• While not directly using CRM for design, understanding its role in the user journey can be beneficial.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Experience with Azure DevOps is a significant advantage, indicating alignment with the company's development processes. Familiarity with analytics will be crucial for demonstrating the impact of UX designs.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs as the primary driver for all design decisions.

• Innovation: Encouragement to explore new ideas, technologies (like AI for virtual assistants), and design approaches to solve complex problems.

• Collaboration: Strong emphasis on teamwork, open communication, and shared responsibility across cross-functional teams.

• Efficiency: A drive to create streamlined, intuitive, and effective user experiences that optimize user tasks and business processes.

• Continuous Improvement: A culture of learning, feedback, and iterative refinement of designs and processes based on data and user input.

Collaboration Style:

• Cross-functional Integration: Active engagement with Product Owners, Developers, and potentially business analysts to ensure designs are aligned with business goals and technically feasible.

• Process Review & Feedback: Openness to constructive criticism and a proactive approach to seeking and providing feedback during design reviews and agile ceremonies.

• Knowledge Sharing: A culture that encourages sharing best practices, design patterns, and learnings through internal documentation, presentations, or informal discussions.

📝 Enhancement Note: SONDA's culture appears to value innovation, collaboration, and a user-focused approach, which are ideal for a UX role. The emphasis on efficiency and continuous improvement aligns perfectly with the goals of UX design, particularly in self-service and automation contexts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user needs into designs that also meet SONDA's and its clients' business objectives.

• Designing for Scalability: Creating UX solutions for self-service and virtual assistants that can effectively handle a large and diverse user base.

• Rapid Technological Evolution: Staying abreast of advancements in AI, conversational interfaces, and UX technologies to ensure designs remain cutting-edge.

• Remote Collaboration Dynamics: Navigating the complexities of remote teamwork, ensuring clear communication and alignment across distributed teams.

Learning & Development Opportunities:

• Specialization: Deepen expertise in Conversational UX, AI-driven design, or advanced prototyping techniques.

• Industry Exposure: Gain experience working on diverse projects for various clients, enhancing understanding of different business needs and user demographics.

• Mentorship: Benefit from guidance from senior designers and leaders within SONDA's established design community.

• Formal Training: Utilize the SONDA Academy for structured learning paths, certifications, and workshops focused on UX and related technologies.

📝 Enhancement Note: This role offers significant opportunities for skill development in a rapidly evolving field. Candidates should be prepared to tackle challenges related to balancing user needs with business objectives and adapting to new technologies.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" (Focus on your problem-solving process and decision-making rationale).

• "How would you approach designing a new feature for a virtual assistant aimed at improving customer support efficiency?" (Demonstrate your understanding of conversational UX, user flows, and potential metrics).

• "Walk us through your process for conducting user research for a self-service portal. What methods would you use, and how would you translate findings into design?" (Highlight your research methodologies and ability to connect research to design). Company & Culture Questions:

• "What interests you about SONDA and this specific UX Designer role?" (Research SONDA's mission, projects, and values; connect them to your career aspirations).

• "How do you approach collaboration within a remote, agile team?" (Emphasize your communication style, proactivity, and experience with collaboration tools).

• "How do you measure the success of your UX designs?" (Discuss key UX metrics and how you use data to inform improvements). Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction to the project/problem, your role, research and discovery, ideation and design process, key design decisions and rationale, prototyping and testing, final outcome/learnings.

• Visuals: Use high-quality mockups, wireframes, and prototypes. Show, don't just tell.

• Narrative: Tell a compelling story about each project, highlighting your problem-solving skills and impact.

• Conciseness: Be mindful of time and focus on the most critical aspects of each project. Be prepared for follow-up questions.

📝 Enhancement Note: Prepare to articulate your design process and rationale clearly. Be ready to discuss how your skills align with SONDA's focus on self-service, virtual assistants, and agile methodologies. Demonstrating an understanding of business impact through UX is crucial.

📌 Application Steps

To apply for this UX Designer Junior position:

• Submit your application through the SONDA career portal.

• Tailor your Resume: Highlight experience and skills directly relevant to UX design, prototyping (Figma), user research, and agile methodologies. Quantify achievements where possible.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, easily accessible (web link preferred), and showcases your best work, with a focus on self-service or virtual assistant projects if available.

• Research SONDA: Understand the company's mission, values, and recent projects to tailor your application and interview responses. Focus on their technological innovations and client solutions.

• Practice Your Pitch: Be ready to articulate your qualifications, career aspirations, and why you are a great fit for SONDA and this specific role during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.