UX - Designer Intern

📍 Job Overview

Job Title: UX - Designer Intern

Company: Ikhlas Com Travel Sdn Bhd

Location: Kuala Lumpur, Malaysia

Job Type: Internship (OTHER)

Category: UX/UI Design

Date Posted: 2026-05-07

Experience Level: 0-2 years (Internship)

Remote Status: On-site

🚀 Role Summary

• This internship focuses on developing user-centered designs by understanding business needs and customer insights to create intuitive user experiences.

• The role involves translating requirements into tangible design artifacts such as user flows, wireframes, and interactive prototypes for engineering and product teams.

• A key responsibility will be contributing to and maintaining the company's design system to ensure consistency across all digital products.

• The intern will gain practical experience in analyzing post-launch metrics to drive data-informed UX and design optimization efforts.

• This position emphasizes resourcefulness and creative problem-solving to navigate challenges and transform them into opportunities within a dynamic environment.

📝 Enhancement Note: The "OTHER" employment type is interpreted as an internship given the title and requirements. The role is categorized under UX/UI Design as per the core responsibilities and skills. The experience level is set to 0-2 years reflecting an internship.

📈 Primary Responsibilities

• Learn and apply user-centered design principles to create intuitive and effective user interfaces and experiences.

• Develop comprehensive user flows, wireframes, and interactive prototypes based on business requirements, customer feedback, and usability findings.

• Collaborate closely with Engineering, Product, and Design (EPD) teams to translate design concepts into detailed specifications.

• Contribute to the evolution and adherence of the design system, ensuring visual and interaction consistency across all company products.

• Perform post-launch metrics analysis to identify areas for UX optimization and inform future design iterations.

• Proactively identify and address design challenges, demonstrating creativity and resourcefulness in problem-solving.

• Effectively communicate and present design rationales and decisions to cross-functional teams and stakeholders.

• Manage and prioritize design tasks to meet critical project timelines in a fast-paced development environment.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the practical application of UX design principles and the collaborative nature of the role, aligning with typical internship expectations in a product development setting.

🎓 Skills & Qualifications

Education: Pursuing a Diploma or Bachelor’s Degree in Interaction Design, Graphic/Visual Communications Design, Industrial or Product Design, Human-Computer Interaction (HCI), or a related field. Candidates must have at least one academic quarter or semester remaining after the internship concludes.

Experience: Prior experience or demonstrable understanding of user interface (UI) design and the user-centered design process is beneficial.

Required Skills:

• Strong understanding of user-centered design methodologies and best practices.

• Proficiency in creating user flows, wireframes, and prototypes.

• Familiarity with UI and visual design principles.

• Knowledge of web-based information architecture and interaction design.

• Ability to analyze and interpret user experience principles and techniques.

• Experience with metrics analysis for informing design decisions.

• Excellent collaboration skills for working within cross-functional teams, potentially across different locations.

• Strong verbal and written communication skills for presenting design ideas and rationales.

Preferred Skills:

• Experience with design systems and contributing to their development.

• Familiarity with HCI principles and research methods.

• Basic understanding of product development lifecycles.

• Experience with design collaboration tools.

📝 Enhancement Note: The required skills have been detailed to encompass the breadth of UX/UI design tasks mentioned in the job description, emphasizing both the technical design aspects and the soft skills necessary for effective team collaboration and communication within a product team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive design portfolio is mandatory and must be included as a link within the resume.

• The portfolio should showcase a range of UX/UI design projects, demonstrating an understanding of user-centered design principles.

• Projects should illustrate the candidate's ability to create user flows, wireframes, and interactive prototypes.

• Examples of UI and visual design work, showcasing aesthetic sense and attention to detail, are expected.

Process Documentation:

• Candidates should be prepared to discuss their design process for specific projects within the portfolio.

• This includes explaining how business requirements, user feedback, and metrics informed their design decisions.

• Demonstrating the ability to iterate on designs based on feedback and analysis will be a key aspect.

• The process should clearly articulate how the candidate collaborated with other team members (e.g., developers, product managers).

📝 Enhancement Note: Given this is an internship role, the portfolio requirements focus on demonstrating potential and understanding of the design process rather than extensive professional experience. The emphasis is on showcasing foundational skills and a willingness to learn and adapt.

💵 Compensation & Benefits

Salary Range: As this is an internship position, compensation is typically provided as a stipend. Based on industry standards for UX/UI Design Internships in Kuala Lumpur, Malaysia, a monthly stipend ranging from MYR 800 to MYR 1,500 is a reasonable estimate, depending on the specific duration and responsibilities.

Benefits:

• Practical, hands-on experience in a professional UX/UI design environment.

• Opportunity to contribute to real-world projects and gain valuable industry insights.

• Mentorship and guidance from experienced design professionals.

• Exposure to cross-functional team collaboration and agile development methodologies.

• Potential for networking within the AirAsia/Ikhlas ecosystem.

• Development of a professional design portfolio with real project contributions.

Working Hours: The standard working hours are expected to be around 40 hours per week, aligning with typical full-time internship schedules. Flexibility may be offered based on project needs and academic commitments, subject to team approval.

📝 Enhancement Note: Salary and benefits for internships are usually structured differently from full-time roles. The estimated stipend is based on general market rates for internships in the specified region and industry. Benefits are framed to highlight the learning and development opportunities intrinsic to an internship.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel Technology, E-commerce, Digital Services. Ikhlas Com Travel Sdn Bhd, part of the AirAsia ecosystem, operates within the rapidly evolving digital travel and lifestyle sector. This industry demands constant innovation, a customer-centric approach, and agility in responding to market trends and technological advancements, all of which shape the operational and design culture.

Company Size: While specific numbers for Ikhlas Com Travel Sdn Bhd aren't detailed, its affiliation with AirAsia suggests it operates within a large, well-established corporate structure with a significant digital footprint. This implies access to resources and a structured environment, but also the need for efficient processes and clear communication.

Founded: Information on the founding date of Ikhlas Com Travel Sdn Bhd is not readily available, but its integration within the AirAsia group indicates a connection to a company with a long history in the aviation and travel industry, suggesting a foundation of operational expertise and a drive for digital transformation.

Team Structure:

• The design team likely operates within a larger product or technology department, potentially structured around specific product lines or customer journeys.

• Interns are expected to work closely with a dedicated UX/UI design lead or mentor who will guide their development.

Methodology:

• A user-centered design methodology is explicitly stated, emphasizing understanding user needs and business objectives.

• Iterative design processes, including wireframing and prototyping, are core to the workflow.

• Data analysis, particularly post-launch metrics, plays a crucial role in informing design optimizations and future iterations.

• Cross-functional collaboration is a key operational practice, ensuring alignment across different departments.

Company Website: https://www.ikhlas.com/

📝 Enhancement Note: The company context is inferred from the provided URL and the known association with AirAsia. The description focuses on how the industry, company size, and operational structure can influence the work environment and expectations for an intern.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level internship designed to provide foundational experience in User Experience (UX) and User Interface (UI) design. It's an opportunity to learn core design principles, tools, and collaborative processes within a professional setting. The focus is on skill acquisition and practical application rather than independent project ownership.

Reporting Structure: The intern will report to a designated UX/UI Designer or Design Lead. They will work within a cross-functional team that includes product managers and engineers, providing exposure to various roles within the product development lifecycle.

Operations Impact: While an intern's direct impact is developmental, their contributions to user flows, wireframes, and prototypes will feed into product designs that directly influence user engagement and satisfaction. The analysis of metrics will provide data points that contribute to broader UX optimization strategies, indirectly impacting conversion rates and customer retention.

Growth Opportunities:

• Design Skill Development: Deepen understanding and practical application of user-centered design, wireframing, prototyping, and UI design principles.

• Industry Exposure: Gain valuable experience in the travel technology sector, understanding user needs and design challenges specific to this industry.

• Portfolio Enhancement: Build a robust portfolio with real-world projects, showcasing design process and outcomes to potential future employers.

• Networking: Build professional connections with experienced designers, product managers, and engineers within the AirAsia ecosystem.

• Career Exploration: Determine if a career in UX/UI design is a suitable path and gain insight into the day-to-day realities of design roles.

📝 Enhancement Note: The growth analysis for an internship focuses on learning and development opportunities rather than traditional career progression. The emphasis is on skill-building, exposure, and portfolio enhancement as key outcomes.

🌐 Work Environment

Office Type: This is an on-site internship, implying a traditional office environment. This setting is conducive to direct collaboration, spontaneous idea sharing, and immediate feedback, which are crucial for design tasks and team integration.

Office Location(s): The primary office location is in Ampang, Wilayah Persekutuan Kuala Lumpur, Malaysia. This location places the intern within a vibrant metropolitan area, offering accessibility and proximity to the broader business landscape of Kuala Lumpur.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities to interact with design peers, product managers, and engineers.

• Access to standard office equipment and potentially design software licenses will be provided.

• The environment likely fosters a fast-paced, dynamic atmosphere, characteristic of tech companies aiming for rapid product iteration and market response.

• Opportunities for informal learning and knowledge sharing through team discussions and critiques are anticipated.

Work Schedule: The internship is expected to follow a standard 40-hour work week. While the exact daily schedule might offer some flexibility, the overall commitment aligns with full-time employment to ensure maximum integration and learning within project timelines.

📝 Enhancement Note: The on-site nature of the internship is highlighted, emphasizing the benefits of direct collaboration and immersion in the company's work culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio link to assess foundational design skills and alignment with internship requirements.

• Design Challenge/Task: A practical exercise may be given to evaluate problem-solving abilities, design thinking process, and execution skills. This could involve a small design problem or a critique of an existing interface.

• Interview with Hiring Manager/Team: Discussion about portfolio projects, design philosophy, understanding of UX principles, and motivation for the internship. This stage also assesses cultural fit and ability to collaborate.

• Final Interview (if applicable): Potentially with a senior leader to confirm fit and discuss internship logistics.

Portfolio Review Tips:

• Curate Select Projects: Showcase 2-3 of your strongest projects that best represent your UX/UI skills and the required competencies (user flows, wireframes, prototypes, UI design).

• Tell a Story: For each project, clearly articulate the problem, your role, the design process undertaken, key decisions made, challenges faced, and the outcome or impact.

• Highlight Process: Emphasize your thought process, research methods, iteration stages, and how you arrived at your final design solutions.

• Visual Clarity: Ensure high-quality visuals, clean layouts, and easy navigation within your portfolio.

• Mobile Optimization: Make sure your portfolio is accessible and looks good on various devices, as many hiring managers may review it on mobile.

• Link Placement: Ensure the portfolio link is prominently displayed on your resume.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge or task provided. Ask clarifying questions if needed.

• Focus on Process: Even if time is limited, demonstrate your design thinking process—how you approach a problem, research, ideate, and refine.

• Justify Decisions: Be prepared to explain the rationale behind your design choices.

• Time Management: Allocate your time wisely, ensuring you complete the core requirements of the challenge.

• Presentation: Practice presenting your work concisely and clearly, highlighting your key contributions and learnings.

📝 Enhancement Note: The interview and portfolio review process are tailored for an internship role, focusing on potential, learning ability, and foundational skills rather than extensive professional achievements.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or InVision for wireframing, prototyping, and UI design. Figma is particularly prevalent in collaborative environments.

• Design System Tools: Familiarity with tools or platforms used for managing and contributing to design systems.

Analytics & Reporting:

• While direct responsibility for deep analytics might be limited for an intern, an understanding of how to interpret basic user behavior data from tools like Google Analytics, Mixpanel, or Amplitude would be beneficial for the metrics analysis component.

CRM & Automation:

• Basic awareness of CRM systems (e.g., Salesforce) and their role in customer journeys can provide context for user-centered design.

• Understanding of how user interface designs integrate with backend systems and workflows is advantageous.

📝 Enhancement Note: The tools and technology stack are based on common requirements for UX/UI design roles, with an emphasis on design software. For an internship, familiarity and willingness to learn are often prioritized over expert-level proficiency in all tools.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value emphasizing that all design decisions should prioritize the user's needs and experience. This translates to empathy and a deep understanding of the target audience.

• Collaboration: Strong emphasis on teamwork and cross-functional communication. Design is seen as a collective effort, requiring input and buy-in from engineering, product, and other stakeholders.

• Innovation & Creativity: Encouragement to explore new ideas, experiment with design solutions, and find creative ways to overcome challenges and improve user experiences.

• Data-Driven Decisions: Valuing the use of data and metrics to inform design choices, validate hypotheses, and measure the impact of design changes.

• Adaptability & Agility: Embracing a fast-paced environment where requirements can evolve, requiring flexibility and the ability to adapt designs and processes accordingly.

Collaboration Style:

• Cross-Functional Integration: The design team actively collaborates with engineering and product management throughout the product development lifecycle, from ideation to implementation.

• Open Communication & Feedback: A culture that encourages open dialogue, constructive criticism, and feedback exchange to refine designs and processes.

• Shared Ownership: Fostering a sense of shared responsibility for the product's success, where design is integrated as a crucial component.

• Knowledge Sharing: Encouraging team members to share insights, best practices, and learnings to collectively elevate the team's capabilities.

📝 Enhancement Note: The team culture and values are inferred based on the job description's emphasis on user-centered design, collaboration, and working in a fast-paced environment, aligning with typical tech company cultures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Learning to effectively advocate for user needs while ensuring designs align with business objectives and technical constraints.

• Navigating Ambiguity: Working in a fast-paced environment where requirements may be unclear or change, requiring adaptability and proactive problem-solving.

• Cross-Location Collaboration: Effectively communicating and collaborating with team members who may be in different geographical locations, requiring strong remote collaboration skills.

• Contributing to a Design System: Understanding and contributing to an established design system requires attention to detail and an appreciation for design consistency.

Learning & Development Opportunities:

• Formal Design Training: Opportunities to learn and refine skills in industry-standard design and prototyping tools.

• Mentorship: Guidance from experienced UX/UI designers who can provide practical advice and feedback.

• Industry Exposure: Gaining insights into the travel technology sector and understanding specific user needs and design challenges.

• Project Experience: Contributing to live projects that will enhance the candidate's portfolio and provide real-world experience.

• Professional Networking: Building connections within the AirAsia ecosystem, which can be valuable for future career opportunities.

📝 Enhancement Note: Challenges and growth opportunities are framed to reflect the internship context, focusing on learning experiences and skill development within a professional setting.

💡 Interview Preparation

Strategy Questions:

• "Walk me through a project in your portfolio that you're proud of. What was the problem, your approach, and the outcome?" Be prepared to detail your specific contributions, design process, and any metrics or feedback that informed your decisions.

• "How do you approach understanding user needs for a new feature?" Discuss user research methods, empathy mapping, user journey mapping, and how you translate insights into design.

• "Describe a time you had to make a difficult design decision. How did you rationalize it?" Focus on your problem-solving process, how you weighed trade-offs, and how you communicated your decision.

Company & Culture Questions:

• "Why are you interested in interning with Ikhlas Com Travel/AirAsia?" Research the company's mission, values, and recent developments. Connect your interests and career goals to the company's work.

• "What do you know about the travel technology industry and its users?" Show that you've done some research and understand the context of the role.

Portfolio Presentation Strategy:

• Focus on Process: Clearly articulate your thought process for each project. Explain why you made certain design decisions.

• Quantify Impact (if possible): If you have any metrics (e.g., improved conversion, reduced errors) related to your designs, present them. For an intern, even well-reasoned qualitative outcomes are valuable.

• Visual Storytelling: Use your visuals (wireframes, prototypes, final UI) to guide the interviewer through your project.

• Be Concise: Present your projects clearly and efficiently, respecting the interviewer's time. Be prepared to dive deeper into specific areas if asked.

• Highlight Learning: For any challenges or less-than-perfect outcomes, focus on what you learned and how you would approach it differently next time.

📝 Enhancement Note: Interview preparation advice is tailored to an internship, emphasizing the demonstration of learning potential, foundational skills, and a clear understanding of the design process.

📌 Application Steps

To apply for this UX - Designer Intern position:

• Submit your application through the provided link on the AirAsia careers portal.

• Tailor your resume: Highlight relevant coursework, academic projects, and any prior design experience. Ensure the link to your design portfolio is clearly visible.

• Curate your portfolio: Select 2-3 of your best projects that best showcase your UX/UI skills, including wireframes, user flows, prototypes, and UI design. For each project, clearly outline the problem, your role, process, and outcome.

• Prepare for the interview: Research Ikhlas Com Travel and the AirAsia ecosystem. Be ready to discuss your portfolio projects in detail and articulate your understanding of user-centered design principles.

• Practice your presentation: Rehearse presenting your portfolio projects and answering common UX/UI interview questions concisely and effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.