UX DESIGNER II

📍 Job Overview

Job Title: UX DESIGNER II

Company: The Home Depot

Location: STORE SUPPORT CENTER, ATLANTA - 9090, Atlanta, Georgia, United States

Job Type: Full time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-07-20

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered on the strategic design and execution of end-to-end user experiences, blending customer needs with robust business strategies within a retail environment.

• The position requires a proactive approach to problem-solving, leveraging design thinking techniques to drive ideation and foster alignment across cross-functional teams.

• Emphasis is placed on crafting engaging and effective user interfaces through a combination of interaction design, visual design, and iterative usability testing.

• The UX Designer II will act as a key customer advocate, translating user insights into actionable product improvements and innovative solutions that enhance customer delight.

📝 Enhancement Note: While the title is "UX Designer II," the description emphasizes a strong blend of design execution and strategic input, suggesting a role that bridges tactical design work with elements of product strategy. The "2-4 years" and "2 years" experience requirements, coupled with "No previous leadership experience," place this firmly in an intermediate or mid-level individual contributor role within the UX discipline. The retail context is crucial for understanding the business drivers.

📈 Primary Responsibilities

• Design Delivery & Execution: Create and deliver high-fidelity UX design artifacts, including wireframes, mockups, and interactive prototypes, for assigned product features.

• Usability Testing & Iteration: Conduct and participate in usability testing sessions, synthesizing feedback to iteratively improve product design and user experience.

• Cross-functional Collaboration: Partner closely with Product Managers, Engineers, Researchers, and other UX team members in an agile development environment to collaboratively design and refine solutions.

• Customer Advocacy & Insight Translation: Champion user needs and advocate for the customer by translating user research findings and data synthesis into actionable design recommendations.

• Experience Visioning: Contribute to the development and execution of the overall experience vision for products, ensuring alignment with business goals and customer needs.

• Data Synthesis & Analysis: Participate in the collection and synthesis of user data and analytics to inform design decisions and measure the effectiveness of UX solutions.

• Communication of Design: Effectively communicate design ideas, concepts, and rationale to end-users, product teams, and business stakeholders to ensure understanding and alignment.

📝 Enhancement Note: The "90% Delivery and Execution" and "10% Planning and Strategy Activities" breakdown clearly indicates a hands-on design role with a focus on bringing concepts to life. The responsibilities highlight a collaborative, agile workflow, with a strong emphasis on user research, testing, and cross-functional teamwork, typical of a mid-level UX Designer in a large enterprise.

🎓 Skills & Qualifications

Education:

• Bachelor's degree program or equivalent degree in a field of study related to UX design, Human-Computer Interaction (HCI), Graphic Design, Industrial Design, or a related discipline. Experience:

• A minimum of 2 years of professional UX design experience, preferably within an enterprise or retail environment.

• Experience working collaboratively within agile software development teams. Required Skills:

• UX Design: Proficiency in creating wireframes, user flows, mockups, and interactive prototypes.

• Design Thinking: Ability to apply design thinking methodologies to solve complex user problems and drive innovation.

• Prototyping: Skill in developing interactive prototypes to test and validate design concepts.

• User Research: Solid awareness of user research best practices and experience in conducting or participating in user research activities.

• Interaction Design: Strong understanding of principles of interaction design to create intuitive and efficient user interfaces.

• Visual Design: Aptitude for visual design, ensuring aesthetically pleasing and brand-consistent user interfaces.

• Usability Testing: Experience in planning, conducting, and analyzing usability tests to gather user feedback.

• Agile Methodology: Familiarity and experience working within agile software development frameworks.

• Collaboration: Proven ability to work effectively in a cross-functional team environment.

• Customer Advocacy: Demonstrated commitment to understanding and championing the needs of the end-user.

• Data Synthesis: Ability to collect, analyze, and synthesize qualitative and quantitative data to inform design decisions.

Preferred Skills:

• Experience in the retail industry, understanding its unique customer journeys and operational complexities.

• Experience with specific UX design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Familiarity with design systems and their implementation.

• Experience in translating business goals into effective user experiences.

📝 Enhancement Note: The requirements emphasize practical, hands-on UX skills and experience within agile environments. The preference for retail experience and familiarity with specific tools like Figma or Sketch is a strong indicator of the expected technical proficiency. The "2-4 years" and "2 years" minimum experience, combined with the Bachelor's degree, confirm this as a mid-level role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-4 detailed case studies demonstrating your end-to-end UX design process, from problem definition through to final solution and iteration.

• Problem-Solution Framing: Clearly articulate the user problem or business challenge addressed in each case study, and how your design solutions effectively solved it.

• Process Visualization: Visually represent your design process, including user research, ideation, wireframing, prototyping, and usability testing phases.

• Impact & Metrics: Quantify the impact of your designs wherever possible, using metrics related to user satisfaction, task completion rates, efficiency gains, or business outcomes.

Process Documentation:

• Demonstrate proficiency in documenting user flows, interaction specifications, and design rationale.

• Highlight experience in creating and maintaining design system components or style guides.

• Showcase your approach to iterative design based on user feedback and data analysis.

📝 Enhancement Note: For a UX Designer II role, a portfolio is critical. The emphasis on detailed case studies that clearly outline the design process, problem-solving approach, and demonstrable impact is key. This allows hiring managers to assess not just the visual design skills but also the strategic thinking and problem-solving capabilities. Documenting design systems or style guides is a plus, indicating experience with scalable design solutions.

💵 Compensation & Benefits

Salary Range:

• Based on The Home Depot's typical compensation bands for UX Designer II roles in Atlanta, Georgia, and considering the 2-5 years of experience requirement, the estimated annual salary range is between $85,000 and $115,000 USD. This estimate is derived from industry benchmarks for similar roles in major metropolitan areas, factoring in the enterprise retail sector. Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) with company match.

• Paid Time Off: Vacation, sick leave, and holidays.

• Employee Discount: Significant discounts on The Home Depot products.

• Professional Development: Opportunities for training, workshops, and conferences.

• Life and Disability Insurance: Basic life insurance and short/long-term disability coverage.

• Stock Purchase Plan: Option to purchase company stock.

Working Hours:

• Standard full-time hours, typically 40 hours per week.

• While the role is on-site, there may be occasional flexibility required for critical project deadlines or team collaboration, managed by the direct manager.

📝 Enhancement Note: Salary estimates are based on typical UX Designer II roles in Atlanta, GA, considering industry data for enterprise retail. The benefits listed are standard for large corporations like The Home Depot and are highly attractive to professionals seeking stability and comprehensive support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement)

Company Size: Large Enterprise (The Home Depot is a Fortune 500 company with over 470,000 associates globally). This size implies established processes, significant resources, and a wide range of potential projects.

Founded: 1978. This long history indicates stability, a strong market presence, and a deep understanding of its customer base.

Team Structure:

• UX Team: The UX Designer II will be part of The Home Depot's User Experience team, likely comprising UX Designers, UX Researchers, Content Strategists, and UX Managers.

• Cross-functional Product Teams: The role operates within agile, cross-functional product teams, which typically include Product Managers, Engineers (front-end and back-end), QA Analysts, and potentially Data Scientists or Analysts.

• Reporting: Reports to a User Experience Manager, indicating a structured management hierarchy within the UX discipline.

Methodology:

• Agile Development: The primary methodology for product development, emphasizing iterative cycles, collaboration, and rapid response to change.

• Design Thinking: Integrated into the UX process for problem-solving, ideation, and user-centered design.

• Data-Driven Decisions: Emphasis on using data and user insights to inform design choices and measure success.

Company Website: https://www.homedepot.com/

📝 Enhancement Note: The sheer scale of The Home Depot means that UX designers can impact millions of customers. The company's long history suggests a strong brand identity and established customer relationships, which are crucial factors for UX design in retail. The agile and cross-functional nature of the teams is standard for modern tech/product development.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Individual Contributor (UX Designer II). This level signifies a solid foundation of skills and experience, with the ability to independently manage design tasks for specific features or products. The role is expected to contribute significantly to project execution.

Reporting Structure: The UX Designer II reports to a User Experience Manager. This provides direct mentorship and guidance on design strategy, career development, and performance. Collaboration will occur across various product teams.

Operations Impact: The UX Designer II directly influences the customer experience across The Home Depot's digital platforms. By creating intuitive, efficient, and delightful user journeys, this role contributes to increased customer satisfaction, engagement, conversion rates, and ultimately, revenue. The role ensures that the company's digital tools and interfaces effectively support both customer needs and business objectives in the competitive retail landscape.

Growth Opportunities:

• Senior UX Designer: Advancement to a Senior UX Designer role, taking on more complex projects, mentoring junior designers, and contributing more significantly to design strategy.

• Specialization: Opportunity to specialize in areas such as interaction design, visual design, UX research, or design systems.

• Leadership Track: Potential to move into leadership roles such as UX Lead or Manager, overseeing teams and strategic initiatives.

• Skill Development: Continuous learning through internal training, external workshops, conferences (e.g., UXPA, IA Summit), and access to learning platforms.

📝 Enhancement Note: The "II" in the title and the specific responsibilities clearly position this as a mid-level role. The growth path from UX Designer II to Senior UX Designer is a common progression in the industry, offering increasing autonomy and strategic influence. The retail context means that growth can also involve specializing in specific areas like e-commerce, in-store digital tools, or operational efficiency for associates.

🌐 Work Environment

Office Type: The role is based at The Home Depot's "STORE SUPPORT CENTER" in Atlanta. This is a corporate headquarters environment, typically characterized by open-plan workspaces, meeting rooms, and collaboration zones designed to foster interaction among teams.

Office Location(s): STORE SUPPORT CENTER, ATLANTA - 9090. This is the primary corporate hub, suggesting access to a wide range of departments and resources.

Workspace Context:

• Collaborative Environment: Expect a dynamic, team-oriented workspace designed for collaboration with product managers, engineers, and fellow designers.

• Tools & Technology: Access to standard enterprise-grade design software, hardware, and internal tools necessary for UX design and development.

• Team Interaction: Regular opportunities for design critiques, brainstorming sessions, and cross-functional project meetings, both in person and virtually.

Work Schedule:

• The primary work schedule is on-site, 40 hours per week.

• While core hours likely exist for team collaboration, there may be some flexibility managed by the direct manager, especially for tasks that don't require constant real-time interaction.

📝 Enhancement Note: Working from a Store Support Center implies a corporate setting rather than a retail store. This environment is designed for strategic and operational functions, offering a professional atmosphere conducive to complex project work and team collaboration. The on-site requirement is standard for many large enterprise roles, facilitating seamless teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, understand career goals, and explain the role and company culture.

• Hiring Manager Interview: A deeper dive with the User Experience Manager to discuss experience, design philosophy, and fit for the team.

• Technical/Portfolio Review: A session with a panel of UX designers and potentially product managers to review your portfolio, discuss case studies in detail, and assess your design process and problem-solving skills. This is often the most critical stage.

• Cross-functional Interview (Optional): Potentially an interview with a Product Manager or Engineering Lead to assess collaboration and communication skills within a product team context.

• Final Interview/Offer: A final discussion, potentially with a senior leader, followed by an offer if successful.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate your skills relevant to enterprise retail UX.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, your design decisions, and the outcome. Use visuals effectively to guide the narrative.

• Show Your Process: Don't just show final screens. Include early-stage wireframes, user flows, research insights, and iterations to showcase your thinking.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the positive impact of your design solutions.

• Be Ready for Deep Dives: Expect detailed questions about your decision-making process, how you handled constraints, and what you learned from each project.

• Tailor to Retail: If possible, highlight any experience or understanding of retail UX challenges and opportunities.

Challenge Preparation:

• Be prepared for a design challenge, which might be a take-home exercise or a live whiteboarding session.

• Focus on demonstrating your problem-solving approach, ability to think critically, and how you would tackle a hypothetical user or business problem within a retail context.

• Practice articulating your thought process clearly and concisely.

📝 Enhancement Note: The portfolio review is paramount for UX roles. Candidates should prepare to walk through their projects in detail, explaining not just what they designed but why. The Home Depot, as a large enterprise, will likely value a structured approach to problem-solving and a clear understanding of business objectives alongside user needs.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design & Prototyping: Proficiency with industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar platforms for wireframing, mockups, and interactive prototyping.

• Collaboration Platforms: Experience with tools like Jira, Confluence, or Asana for agile project management and documentation.

• Communication Tools: Proficiency with Slack, Microsoft Teams, or similar for team communication.

Analytics & Reporting:

• Familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and measure design impact.

• Experience in interpreting data from dashboards to inform design decisions. CRM & Automation:

• While not directly a CRM role, an understanding of how UX design impacts customer journeys within a CRM context can be beneficial.

• Familiarity with how design choices can influence user engagement with automated workflows.

📝 Enhancement Note: The Home Depot, as a large enterprise, will likely use a sophisticated and integrated technology stack. While the specific tools are not listed, candidates should highlight proficiency in leading UX design software and experience with agile project management tools. Familiarity with analytics and understanding how UX contributes to broader customer journey management is a plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of The Home Depot's customers, ensuring a positive and seamless experience across all touchpoints.

• Action-Oriented: A bias for action, driving projects forward efficiently and effectively.

• Collaboration: A strong emphasis on teamwork, open communication, and mutual support across all disciplines and levels.

• Drives Results: A focus on delivering tangible outcomes and contributing to the company's business success through impactful design.

• Integrity: Upholding ethical standards in design and business practices.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with product management, engineering, research, and other stakeholders to achieve shared goals.

• Feedback-Driven: An open and constructive approach to giving and receiving feedback to continuously improve designs and processes.

• Knowledge Sharing: A culture that encourages the sharing of best practices, learnings, and expertise within the UX team and across the organization.

📝 Enhancement Note: The listed competencies (Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Drives Results) directly translate into the expected team culture and values. Expect a fast-paced, results-driven environment where collaboration and a customer-first mindset are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating the inherent tension between creating ideal user experiences and meeting stringent business requirements, deadlines, and technical constraints within a large enterprise.

• Scale of Impact: Designing for a massive and diverse customer base requires careful consideration of accessibility, usability across various devices and contexts, and the sheer volume of user interactions.

• Legacy Systems & Processes: Potentially working with or integrating with older systems or established processes that may require creative solutions for UX improvements.

• Cross-functional Alignment: Ensuring consistent design vision and execution across multiple product teams and stakeholders, each with their own priorities.

Learning & Development Opportunities:

• Industry Best Practices: Exposure to cutting-edge UX trends and methodologies within the retail and e-commerce sectors.

• Mentorship: Guidance from experienced UX Managers and senior designers within The Home Depot's extensive UX team.

• Skill Enhancement: Opportunities to deepen expertise in specific areas of UX design through internal training, workshops, and potentially external certifications or conferences.

• Career Progression: Clear pathways for advancement within the UX discipline, from individual contributor to leadership roles.

📝 Enhancement Note: The challenges are typical for a UX designer in a large, established retail company. The growth opportunities are significant, driven by the company's size and commitment to professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting user needs or business requirements. How did you approach it, and what was the outcome?" (Prepare a specific case study.)

• "How do you incorporate user feedback and data into your design process? Provide an example." (Focus on your iterative design approach.)

• "Walk us through your process for designing a new feature from concept to delivery for a complex product." (Be ready to present a portfolio case study.)

• "How do you ensure your designs are accessible to all users?" (Highlight your understanding of accessibility standards.) Company & Culture Questions:

• "What interests you about The Home Depot and the retail industry specifically?" (Research company values, recent news, and their digital strategy.)

• "How do you collaborate with engineers and product managers in an agile environment?" (Emphasize your teamwork and communication skills.)

• "What does 'customer focus' mean to you in the context of UX design for a retailer like The Home Depot?" (Connect your understanding of the customer to business outcomes.) Portfolio Presentation Strategy:

• Structure: For each project, clearly define the problem, your role, the steps you took, the decisions you made (and why), and the results.

• Visuals: Use high-quality visuals (wireframes, mockups, prototypes) to illustrate your points.

• Storytelling: Frame your projects as compelling narratives that highlight your problem-solving skills and impact.

• Conciseness: Be prepared to present within a given timeframe, focusing on the most critical aspects of each project.

• Interactive Elements: If possible, be ready to demonstrate interactive prototypes or walk through user flows live.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills but also strategic thinking, collaboration, and a deep understanding of the user and business context. The Home Depot will be looking for candidates who can articulate their process and justify their design decisions with clear rationale and impact.

📌 Application Steps

To apply for this UX Designer II position:

• Submit your application through The Home Depot's career portal.

• Portfolio Customization: Ensure your portfolio is up-to-date and tailored to showcase projects that highlight your experience in enterprise environments, agile development, and user-centered design. Focus on retail-relevant case studies if available.

• Resume Optimization: Highlight keywords from the job description, such as "UX Design," "Design Thinking," "Agile," "User Research," "Prototyping," and "Collaboration," and quantify your achievements with specific metrics where possible.

• Interview Preparation: Practice articulating your design process and project outcomes using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare to present your portfolio confidently.

• Company Research: Familiarize yourself with The Home Depot's mission, values, recent initiatives, and their digital presence to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with The Home Depot's hiring team before making application decisions.