UX Designer F/H

📍 Job Overview

Job Title: UX Designer F/H

Company: Fédération Française de Tennis (FFT)

Location: Boulogne-Billancourt, Ile-de-France, France

Job Type: Contractor

Category: User Experience (UX) Design / Digital Product Design

Date Posted: April 29, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• Oversee and champion user experience (UX) strategies within a designated Value Stream at the FFT, ensuring a user-centric approach to digital product development and enhancement.

• Co-pilot the federal Design System, contributing to its structure, patterns, guidelines, and overall governance to ensure consistency and scalability across all digital touchpoints.

• Drive continuous user research and discovery initiatives, employing modern UX methodologies, including AI-powered analysis, to deeply understand user needs, motivations, and pain points across diverse user groups (clubs, instructors, players, etc.).

• Design and deliver intuitive, seamless, and coherent cross-channel user journeys that extend beyond mere screen design to encompass the entire user experience, integrating digital, mobile, and physical touchpoints.

• Collaborate closely within a product trio (UX / Product Manager / Architect) and across multiple departments to translate complex business requirements into user-friendly, technically feasible, and accessible digital solutions.

📝 Enhancement Note: While the core focus is UX Design, the role's integration with the Design System, AI utilization, and cross-functional collaboration within a "Value Stream" context suggests a strong alignment with modern product development methodologies often found in operations-adjacent digital transformation initiatives. The emphasis on "discovery," "insights," and "impact measurement" also points to a need for analytical rigor and a data-informed approach typical of operations roles.

📈 Primary Responsibilities

• Conduct continuous user research, including interviews, field observations, and quantitative/qualitative data analysis, to uncover user needs and behaviors.

• Utilize AI tools to accelerate user research analysis, pattern detection, insight synthesis, and hypothesis generation, fostering a data-driven approach to design.

• Design holistic user and customer journeys, encompassing digital interactions, cross-channel experiences (web, mobile, on-site), and specific stakeholder pathways (e.g., instructors, clubs, event organizers).

• Develop and maintain the federal Design System, ensuring component consistency, comprehensive documentation, and adherence to accessibility standards (RGAA/WCAG).

• Create user-centered interface designs and prototypes, ranging from low-fidelity to high-fidelity, considering ergonomics, accessibility, business constraints, and technical feasibility.

• Organize and execute regular user testing sessions, translating feedback into actionable insights and measuring UX impact through metrics like task completion rates, error frequency, and cognitive load.

• Collaborate with Product Managers to co-create product vision and strategy, and with subject matter experts to simplify complex business rules into intuitive user flows.

• Partner with developers and architects to ensure design coherence, technical feasibility, optimal performance, and maintainability of digital solutions.

• Contribute to fostering a "quality by default" culture within the product development lifecycle.

• Champion accessibility standards (RGAA/WCAG) throughout the design process, ensuring inclusive digital experiences for all users.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking and tactical execution, with a strong emphasis on research, iterative testing, and cross-functional collaboration. The explicit mention of AI integration for analysis and ideation, alongside the co-piloting of a Design System, indicates a forward-thinking approach to digital product development that requires strong process orientation.

🎓 Skills & Qualifications

Education: No specific degree mentioned, but a strong portfolio demonstrating UX expertise is paramount. Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is often preferred.

Experience: Minimum of 5 years of professional experience in UX design, with a proven track record of working on complex B2C, B2B2C, or mobile-first products.

Required Skills:

• User Research: Expertise in conducting qualitative (interviews, observations) and quantitative (surveys, analytics) user research.

• Journey Mapping: Ability to design and visualize complex user and customer journeys across multiple touchpoints.

• Prototyping: Proficiency in creating interactive prototypes at various fidelity levels (low-fi to hi-fi) using tools like Figma.

• Design System Governance: Experience in contributing to or co-piloting Design Systems, including defining structure, patterns, and guidelines.

• Accessibility Standards: Deep understanding and practical application of RGAA and WCAG accessibility guidelines.

• User-Centered Design: Strong foundation in ergonomics, cognitive psychology, and information architecture principles.

• AI for UX: Demonstrated ability to leverage AI tools for user data analysis, insight synthesis, and ideation.

• Cross-Functional Collaboration: Proven ability to work effectively in cross-functional teams (UX, PM, Development, Business Experts).

• Technical Acumen: Good understanding of front-end technologies, APIs, and mobile development constraints.

• Communication Skills: Excellent verbal and written communication in French, with professional proficiency in English.

Preferred Skills:

• Experience in sports or event management industries.

• Familiarity with product management methodologies (Agile, Scrum).

• Experience with A/B testing and performance metrics analysis for UX optimization.

• Knowledge of data visualization tools for presenting UX insights.

• Experience in a "Great Place to Work®" certified environment.

📝 Enhancement Note: The emphasis on AI and Design Systems, coupled with the 5+ years of experience requirement, positions this role as a senior contributor who can not only execute but also influence and guide best practices. The specific mention of RGAA/WCAG suggests a need for meticulous attention to detail and process adherence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing at least 3-5 significant UX design projects, demonstrating end-to-end design process from discovery to delivery.

• Case studies should highlight specific user problems, your research methodologies, design solutions, and measurable outcomes or impact.

• Projects should reflect experience with complex digital products, cross-channel experiences, and ideally, contributions to a Design System or accessibility initiatives.

• Evidence of applying user-centered design principles, conducting user research, and iterating based on feedback.

Process Documentation:

• Demonstrable experience in documenting design processes, user flows, wireframes, and prototypes.

• Ability to articulate the rationale behind design decisions, referencing user research, business goals, and technical constraints.

• Examples of contributions to Design System documentation, including component guidelines and usage rules.

• Showcase how user testing feedback was synthesized and translated into actionable design improvements.

📝 Enhancement Note: For a role focused on both product UX and Design System co-piloting, the portfolio should emphasize not just visual design but also the strategic thinking, research rigor, and collaborative processes involved. The ability to articulate the "why" behind design choices and demonstrate impact through metrics will be critical.

💵 Compensation & Benefits

Salary Range: As this is a Contractor role in France, the salary will be negotiated based on experience and market rates. For a UX Designer with 5+ years of experience in Boulogne-Billancourt, a typical gross daily rate could range from €350 to €600, translating to an estimated annual gross equivalent of €72,800 to €124,800, depending on the contract duration and specific terms.

Benefits:

• Health Insurance: Advantageous mutual health insurance plan.

• Financial Incentives: Profit-sharing and performance-based bonuses.

• Meal Vouchers: Meal voucher card (Carte titres restaurant).

• Commuting Support: Contribution to public transport subscription.

• Sustainable Mobility: Support for eco-friendly commuting options.

• Employee Well-being: Access to the Employee Committee (CSE) benefits.

• On-site Amenities: Free access to the gym at Stade Roland-Garros.

• Wellness Programs: Access to sports classes (cross-fit, yoga, pilates).

• Recreational Activities: Tennis lessons and court booking privileges.

Working Hours: The standard working hours are 40 hours per week, typical for full-time employment in France, allowing for a structured work week with potential for hybrid flexibility.

📝 Enhancement Note: The salary estimate is based on market research for experienced UX Designers in the Paris region (Ile-de-France) for contract roles, considering the specified experience level and the competitive landscape for design talent. The benefits package is comprehensive and includes unique perks related to the sports and wellness focus of the FFT.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sports Federation / Non-profit Organization (with significant event management operations for major tournaments like Roland-Garros). The FFT operates at the intersection of sports governance, event organization, and digital transformation.

Company Size: Large organization, implied by the scope of operations and the "Great Place to Work®" certification, which often correlates with established HR practices and employee development programs.

Founded: The Fédération Française de Tennis was founded in 1920. This long history provides a stable foundation, while the current focus on digital transformation and modernization indicates a forward-looking approach.

Team Structure:

• The UX Designer will join the Information Systems Directorate (Direction des Systèmes d'Informations).

• They will work within a "Value Stream" framework, suggesting an Agile or product-centric organizational structure focused on delivering specific business outcomes.

• A key reporting dynamic will be the "trio" collaboration: UX Designer, Product Manager (PM), and Architect.

Methodology:

• Product Culture: The FFT is actively fostering a product culture, emphasizing user-centricity and iterative development.

• Digital Transformation: The organization is undergoing modernization of its IT systems and adopting new methodologies.

• Design System Implementation: A core initiative is the development and maintenance of a federal Design System to ensure consistency and efficiency.

• AI Integration: A strategic focus on leveraging AI for research, analysis, and ideation in design processes.

Company Website: https://www.fft.fr/

📝 Enhancement Note: The FFT's "Great Place to Work®" certification suggests a positive and supportive work environment. The emphasis on diversity and inclusion, along with a commitment to employee development, is a significant cultural indicator for potential candidates. The role's position within the IT department but with strong ties to business stakeholders and product strategy highlights its integral role in the organization's digital evolution.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-to-Senior level UX Designer role, requiring significant autonomy and expertise. The responsibilities extend beyond individual design tasks to influencing product strategy and co-piloting a critical organizational asset (the Design System).

Reporting Structure: The UX Designer will report within the Information Systems Directorate and work closely with Product Managers and Architects in a "trio" structure. The Design System co-pilot role implies collaboration with various development teams and potentially a dedicated Design System team.

Operations Impact: The UX Designer's work directly impacts the usability, accessibility, and adoption of digital products used by a wide range of stakeholders (players, clubs, instructors, internal staff). By improving user experiences and ensuring design consistency through the Design System, this role contributes significantly to operational efficiency, user satisfaction, and the overall digital transformation goals of the FFT.

Growth Opportunities:

• Design System Leadership: Opportunity to grow into a more senior role within the Design System governance, potentially leading its evolution and adoption.

• Product Strategy Influence: Deepen involvement in product strategy and roadmap planning, transitioning towards a Lead UX Designer or Product Owner role.

• AI Specialization: Develop expertise in applying AI within UX design, becoming a go-to resource for innovative design solutions.

• Cross-Functional Expertise: Gain a broad understanding of different business areas within the FFT through cross-functional collaboration, enhancing overall business acumen.

• Mentorship: Potential to mentor junior designers as the UX team grows.

📝 Enhancement Note: The role offers a unique blend of product design and system-level influence. Growth opportunities are tied to developing expertise in specialized areas like Design Systems and AI, as well as broadening strategic impact within the organization.

🌐 Work Environment

Office Type: The role is based in Boulogne-Billancourt, with a hybrid work arrangement. This suggests a modern office environment conducive to collaboration, with access to necessary design tools and resources.

Office Location(s): 89 Rue Escudier, Boulogne-Billancourt, 92100, France. This location is within the Ile-de-France region, offering accessibility via public transport.

Workspace Context:

• Collaborative Spaces: Likely access to meeting rooms, brainstorming areas, and open-plan workspaces designed for team interaction.

• Technology & Tools: Provision of industry-standard design software (Figma, Maze, etc.) and access to AI tools for research and analysis.

• Team Interaction: Regular touchpoints with the Product Manager, Architect, development teams, and potentially other designers or researchers. The emphasis on "fieldwork" and understanding user contexts suggests opportunities to engage with users directly.

Work Schedule: A structured 40-hour work week is standard, with the flexibility of a hybrid arrangement allowing for a balance between remote work and in-office collaboration, which is beneficial for focused design work and team synergy.

📝 Enhancement Note: The hybrid nature of the role, combined with the FFT's "Great Place to Work®" status, points to a work environment that values employee well-being and flexibility while ensuring effective collaboration and productivity.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Technical Interview: Discussion focused on UX methodologies, design process, portfolio case studies, and specific skills (e.g., Figma, AI in UX, accessibility). Expect scenario-based questions.

• Design Challenge: A practical exercise, potentially involving a design problem related to the FFT's context, to assess problem-solving skills, design thinking, and ability to articulate rationale. This may be presented live or as a take-home assignment.

• Team/Cultural Fit Interview: Meeting with potential team members (PM, Architect, other designers) and possibly HR to assess collaboration style, communication skills, and alignment with FFT's values (respect, fair-play, humility, empathy).

• Final Interview: Discussion with hiring manager or senior leadership to confirm fit and discuss terms.

Portfolio Review Tips:

• Structure: Organize your case studies logically, following a clear narrative: Problem -> Research -> Solution -> Outcome.

• Focus on Process: Detail your thought process, research methods, design iterations, and the rationale behind your decisions. Don't just show final screens.

• Quantify Impact: Whenever possible, include metrics demonstrating the success of your designs (e.g., conversion rates, task completion time, user satisfaction scores).

• Highlight AI Use: Specifically showcase projects where you leveraged AI for research, analysis, or ideation, explaining the benefits and challenges.

• Design System Contribution: If applicable, include examples of your work on Design Systems, detailing your role in defining patterns, guidelines, or components.

• Accessibility: Demonstrate your understanding and application of RGAA/WCAG standards within your projects.

• Conciseness: Be prepared to walk through your portfolio efficiently, highlighting the most relevant projects for this specific role.

Challenge Preparation:

• Research FFT: Understand the FFT's mission, key events (Roland-Garros, Rolex Paris Masters), and target audiences.

• Anticipate UX Problems: Think about potential UX challenges for tennis players, club administrators, instructors, or event attendees.

• Design System Thinking: Be ready to discuss how you would approach designing new components or ensuring consistency within a Design System.

• AI Application: Prepare to articulate how AI could be practically applied to solve specific UX challenges or improve processes at the FFT.

• Accessibility Focus: Consider how accessibility would be integrated into any proposed solution.

📝 Enhancement Note: The interview process is designed to evaluate not only design skills but also strategic thinking, collaborative potential, and adaptability to modern design practices, including AI and robust Design System management.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary tool expected), potentially Sketch or Adobe XD.

• User Testing & Feedback: Maze, Hotjar, UserTesting.com, or similar platforms for conducting remote and in-person user tests and gathering feedback.

• Collaboration & Documentation: Notion, Confluence, or similar platforms for project documentation, research synthesis, and team knowledge sharing.

• Project Management: Jira, Asana, Trello, or similar tools for tracking tasks and project progress within Agile workflows.

Analytics & Reporting:

• Web Analytics: Google Analytics, AT Internet (or similar) for understanding user behavior on digital platforms.

• User Behavior Analytics: Hotjar or similar tools for heatmaps, session recordings, and user feedback widgets.

• Data Analysis: Proficiency in extracting and analyzing data from various sources to inform design decisions.

CRM & Automation:

• While not a primary focus for UX, an understanding of how CRM systems (e.g., Salesforce, Microsoft Dynamics) and marketing automation platforms (e.g., HubSpot, Marketo) interact with user-facing applications can be beneficial for context.

• Familiarity with API integrations and front-end development concepts is crucial for collaborating with technical teams.

📝 Enhancement Note: The explicit mention of Figma, Maze, and Notion points to specific tool expectations. The ability to work with AI-powered analysis tools is a key differentiator. Understanding the broader tech stack, especially around data and user engagement, is important for contextualizing UX decisions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of all FFT users (players, clubs, instructors, etc.).

• Excellence & Rigor: A drive for high-quality design, meticulous attention to detail, and adherence to standards (accessibility, Design System guidelines).

• Collaboration & Fair-Play: A team-oriented approach, valuing respect, constructive feedback, and collaborative problem-solving, mirroring the spirit of sport.

• Innovation & Pragmatism: Embracing new technologies like AI and modern methodologies, but applying them pragmatically to solve real-world problems and deliver tangible value.

• Humility & Empathy: Approaching challenges with an open mind, understanding diverse perspectives, and demonstrating empathy towards users and colleagues.

Collaboration Style:

• Cross-functional Integration: Working seamlessly within product trios (UX/PM/Architect) and collaborating broadly across business units and technical teams.

• Design System Governance: A collaborative approach to defining, maintaining, and evolving the Design System, involving feedback loops with development teams.

• Knowledge Sharing: Actively sharing insights from user research and design processes, fostering a learning environment.

• Iterative Feedback: A culture that embraces continuous feedback and iteration on designs and processes.

📝 Enhancement Note: The FFT's "Great Place to Work®" status and emphasis on "respect and fair-play" highlight a culture that prioritizes employee well-being and positive working relationships, which is a significant draw for candidates seeking a supportive environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse User Needs: Catering to a wide array of users with different technical abilities and motivations within the French tennis ecosystem.

• Legacy Systems & Transformation: Navigating the complexities of modernizing existing IT systems while maintaining user experience continuity.

• Design System Adoption: Ensuring widespread adoption and consistent application of the Design System across various teams and projects.

• Integrating AI Effectively: Implementing AI tools in a secure, ethical, and impactful manner that genuinely enhances the UX process without creating new complexities.

• Cross-Departmental Alignment: Securing buy-in and alignment from various stakeholders across different departments with potentially competing priorities.

Learning & Development Opportunities:

• Advanced UX Techniques: Deepen expertise in areas like AI-driven design, advanced user research methodologies, and inclusive design practices.

• Design System Leadership: Develop skills in leading Design System strategy, governance, and community building.

• Product Strategy: Gain hands-on experience in shaping product roadmaps and influencing strategic decisions.

• Industry Exposure: Learn about the unique operational and digital challenges within a major sports federation.

• Professional Development: Access to training, workshops, and potentially conferences related to UX, AI, and digital product management.

📝 Enhancement Note: The challenges are typical for a large organization undergoing digital transformation, offering significant opportunities for growth and impact. The role is positioned to be at the forefront of innovation within the FFT.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you've designed. What were the key user challenges, how did you approach the discovery phase, and what was the impact of your design solutions?" (Focus: Process, Discovery, Impact)

• "How would you approach co-piloting a federal Design System? What are the key elements for its success, and how would you ensure adoption across different teams?" (Focus: Design Systems, Collaboration, Governance)

Company & Culture Questions:

• "What interests you about the Fédération Française de Tennis and this specific UX Designer role?" (Focus: Motivation, Company Alignment)

• "How do you embody the values of 'respect and fair-play' in your professional collaborations?" (Focus: Cultural Fit, Teamwork)

Portfolio Presentation Strategy:

• Storytelling: Present your portfolio case studies as compelling stories, highlighting the narrative arc of problem, solution, and outcome.

• Metric-Driven: Clearly articulate the measurable impact of your work using data and key performance indicators.

• Process Visualization: Use diagrams, flowcharts, and wireframes to illustrate your design process and decision-making.

• AI Showcase: Dedicate a portion of your presentation to how you've applied AI, explaining the tools, methodologies, and results.

• Concise & Engaging: Practice your presentation to be clear, concise, and engaging, allowing time for questions and discussion.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of modern UX practices, including AI, Design Systems, and accessibility, within the context of a large organization's digital transformation. Highlighting collaborative skills and a user-centric mindset is crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the FFT jobs portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience with complex digital products, Design Systems, user research, and AI utilization. Ensure case studies clearly articulate your process and impact.

• Resume Optimization: Update your resume to emphasize UX design experience, specific tool proficiencies (Figma, Maze, Notion), AI application in design, and adherence to accessibility standards (RGAA/WCAG). Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, discussing portfolio projects in detail, and preparing responses to strategy and behavioral questions. Rehearse your portfolio presentation for clarity and impact.

• Company Research: Thoroughly research the Fédération Française de Tennis, its mission, major events, and recent digital initiatives. Understand their commitment to user experience and digital modernization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.