UX-Designer ePartners

📍 Job Overview

Job Title: UX Designer ePartners

Company: KPN

Location: Rotterdam, South Holland, Netherlands

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-08-27

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Drive the digital customer and partner experience by owning the end-to-end digital journey, from orientation and sales to service and support.

• Act as both a visionary strategist and hands-on designer, tackling complex design challenges and creating tangible, intuitive solutions.

• Employ systems thinking to understand and design across interconnected systems, processes, and channels, simplifying complexity for users.

• Collaborate closely with a diverse range of stakeholders, including Conversational Specialists, Online Marketeers, Product Specialists, Developers, and external Business Partners.

• Contribute actively to the KPN Design System and champion Design Thinking principles within cross-functional teams.

📝 Enhancement Note: This role is categorized under User Experience (UX) Design, with a strong emphasis on digital product design and its impact on business operations and partner engagement. The "ePartners" aspect suggests a focus on B2B digital touchpoints and ecosystem integration.

📈 Primary Responsibilities

• Take ownership of the digital customer and partner experience across the entire lifecycle, including eSales and eService touchpoints.

• Develop and articulate design strategy and direction for complex digital initiatives, translating vision into actionable design blueprints.

• Create intuitive, human-centered designs that simplify intricate processes and enhance user interaction within digital ecosystems.

• Conduct user research and validation to identify needs and opportunities, iterating on designs based on data-driven insights and practical testing.

• Contribute to and leverage the KPN Design System, ensuring consistency and efficiency in design application across various platforms and products.

• Foster a Design Thinking mindset within project teams, promoting user-centricity and collaborative problem-solving.

• Present and clearly justify design choices to diverse stakeholder groups, ensuring alignment and buy-in.

• Collaborate effectively within the ePartners team and the broader UX Guild community to share knowledge and elevate design standards.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking and execution, emphasizing the candidate's ability to manage complex digital ecosystems and drive user adoption through intuitive design. The role requires active participation in both a specific team and a broader design community.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction, Psychology, or a related field is typically expected for roles requiring 6+ years of experience. Relevant certifications in UX design methodologies are also advantageous.

Experience: 6+ years of proven experience in UX Design, with a strong track record of leading UX projects from concept to realization.

Required Skills:

• Deep expertise in user journey mapping, wireframing, prototyping, and service concept development.

• Demonstrated ability to design for complex digital ecosystems, thinking beyond individual screens to encompass interconnected user experiences.

• Proficiency in presenting and effectively justifying design decisions to various stakeholders, including business leaders and technical teams.

• Experience contributing to, utilizing, and advocating for a Design System to ensure design consistency and scalability.

• Proven experience collaborating within a design community, actively sharing knowledge, and participating in design reviews.

• A robust portfolio showcasing a comprehensive design process, strategic thinking, and measurable impact on user experience and business objectives.

• Ability to translate complex business processes and requirements into simple, intuitive, and human-centered digital solutions. Preferred Skills:

• Background in e-commerce environments, understanding the nuances of online sales funnels and customer conversion.

• Experience with Design Thinking methodologies and facilitation of design sprints or workshops.

• Familiarity with A/B testing and data analysis to validate design hypotheses and drive continuous improvement.

• Knowledge of accessibility standards (WCAG) and inclusive design principles.

• Experience working with Agile/Scrum development methodologies.

📝 Enhancement Note: The emphasis on "6+ years of experience" and "leading UX projects" indicates this is a senior-level role. The preference for an e-commerce background and experience with design systems and communities suggests a company that values mature design practices and cross-pollination of ideas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a diverse range of UX projects that demonstrate end-to-end design thinking, from initial research and ideation to final implementation and iteration.

• Include case studies detailing complex design challenges, your strategic approach, the methodologies used (e.g., user journey mapping, wireframing, prototyping), and the resulting impact.

• Present examples of how you have designed for digital ecosystems, illustrating your ability to consider interconnectedness and user flow across multiple touchpoints.

• Highlight contributions to or utilization of Design Systems, demonstrating an understanding of component-based design and design consistency.

• Clearly articulate your role and contributions within each project, especially in collaborative environments. Process Documentation:

• Provide evidence of how you document your design process, including rationale behind design decisions, user research findings, and iteration cycles.

• Demonstrate an ability to translate complex business requirements and processes into clear, intuitive user interfaces and workflows.

• Show how you use data and user feedback to validate designs and drive iterative improvements, outlining your approach to testing and measurement.

📝 Enhancement Note: For a senior UX role, a portfolio is critical. It needs to go beyond just showcasing final designs and delve into the how and why behind the UX decisions, particularly concerning complex systems and business objectives.

💵 Compensation & Benefits

Salary Range: The provided salary range is €4,658 - €6,814 per month, based on 40 hours per week. This translates to an annual gross salary of approximately €55,896 - €81,768, before considering additional benefits.

Benefits:

• Financial:

  • Gross monthly salary between €4,658 and €6,814 (depending on experience and grading).
  • Fixed 13th-month salary, partly paid monthly and partly in January, or usable for FLEX & BOOST.
  • Annual individual and collective salary increases as per the CAO (Collective Labour Agreement).
  • €1,500 annual budget for employability (training, coaching, courses).
  • 50% discount on KPN products and services (internet, phone, streaming).
  • Travel allowance: Full reimbursement for public transport or €0.23 per kilometer for car travel. €0.40 per kilometer for cycling.
  • Option to purchase a lease bike with KPN contribution (for permanent contracts).
  • Excellent pension scheme: KPN contributes 16% and employee 7% of the pensionable salary.

• Work-Life Balance & Flexibility:

  • Flexible vacation days (managed in consultation with manager).

  • Good work-life balance.

  • Home office setup allowance.

  • Mobile phone and laptop provided. Working Hours: 40 hours per week, with a focus on work-life balance and flexible vacation day management.

📝 Enhancement Note: The salary range provided is specific and falls within a competitive bracket for a senior UX Designer in the Netherlands. The benefits package is comprehensive, highlighting KPN's commitment to employee well-being, development, and financial security. The "FLEX & BOOST" option for the 13th month suggests a modern, flexible approach to compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and Information Technology. KPN is a major player in the Dutch market, providing a wide range of communication services. This industry context means the company operates in a dynamic, technology-driven environment with a strong focus on customer experience and digital transformation.

Company Size: KPN is a large, established telecommunications company. This size implies a structured environment with established processes but also opportunities for impact within specialized teams like ePartners.

Founded: KPN has a long history, tracing its roots back to the 19th century, evolving into a modern digital service provider. This legacy suggests stability and a deep understanding of the Dutch market, while its current operations point to a forward-looking approach focused on innovation and digital solutions.

Team Structure:

• ePartners Team: A young, growing team focused on making collaborations with partners smarter, faster, and future-proof. This team operates with significant freedom and responsibility, encouraging initiative and direct impact.

• UX Guild: A broader design community within KPN where all business UX Designers and Researchers convene. This provides a strong support network for skill sharing, feedback, and professional development, ensuring designers are not isolated.

• Cross-functional Collaboration: The role requires close collaboration with Conversational Specialists, Online Marketeers, Product Specialists, Developers, and external Business Partners, indicating a matrixed and collaborative operational model.

Methodology:

• Agile/Design Thinking: The description implies a methodology that values agility, iteration, and user-centric problem-solving, with Design Thinking being a core mindset.

• Systems Thinking: A critical approach for this role, focusing on understanding and designing across interconnected systems, processes, and channels.

• Data-Driven Iteration: Emphasis on researching, validating, and improving designs based on data and practical testing.

Company Website: https://www.kpn.com/

📝 Enhancement Note: The company culture at KPN appears to balance a large, established corporate structure with the agility and autonomy of smaller, innovative teams like ePartners. The existence of a dedicated UX Guild underscores KPN's commitment to fostering a strong design community and professional growth for its designers.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicated by the 6+ years of experience requirement and the expectation to lead UX projects, shape strategy, and act as both visionary and executor. The role is positioned to have significant influence over digital customer and partner experiences, impacting key business areas like eSales and eService.

Reporting Structure: While not explicitly detailed, the role is part of the ePartners team and a full member of the UX Guild. This suggests a reporting line likely within the ePartners team, with a dotted line or strong functional relationship to the broader UX Guild leadership for community aspects. Collaboration will extend to various departments and external partners.

Operations Impact: The UX Designer's impact is directly tied to enhancing the digital customer and partner journey. This includes improving user acquisition (eSales), service delivery (eService), and overall partner collaboration. By simplifying complex processes and creating intuitive experiences, the role contributes to increased efficiency, customer satisfaction, partner loyalty, and potentially revenue growth through improved digital interactions.

Growth Opportunities:

• Leadership in Design: Potential to grow into a Lead UX Designer or UX Manager role, guiding design strategy and mentoring junior designers.

• Specialization: Deepen expertise in specific areas such as conversational design, service design, or digital ecosystem strategy.

• Cross-functional Expertise: Develop a broader understanding of business operations, marketing, and product development through close collaboration.

• Community Leadership: Take on leadership roles within the UX Guild, driving initiatives for design maturity and best practice adoption.

• Strategic Impact: Contribute to KPN's digital transformation strategy by shaping key customer and partner experiences.

📝 Enhancement Note: The senior nature of the role suggests that growth opportunities will focus on expanding strategic influence, leadership, and specialized expertise within the UX domain, rather than just moving up a linear hierarchy.

🌐 Work Environment

Office Type: KPN operates with a hybrid work model. This means the role is not fully remote, requiring a presence at the Rotterdam office for collaborative activities, team meetings, and potentially client interactions, while also allowing for remote work.

Office Location(s): The primary office location mentioned is Wilhelminakade 123, Rotterdam, Netherlands. This is a central business district location, likely offering good accessibility via public transport and amenities.

Workspace Context:

• Collaborative Spaces: The hybrid model and strong emphasis on the UX Guild suggest an office environment designed to facilitate collaboration, brainstorming, and in-person team interactions.

• Tools & Technology: Access to standard professional design tools, likely including software for wireframing, prototyping, design systems, and communication platforms. The mention of a "home work shop" budget and provision of laptop/mobile phone indicates support for a productive remote setup.

• Team Interaction: Opportunities for regular interaction with the ePartners team, fellow UX Guild members, and other cross-functional colleagues, fostering a dynamic and connected work environment.

Work Schedule: A standard 40-hour work week is specified, with an emphasis on good work-life balance and flexible vacation day management. This suggests a professional environment that values productivity while respecting personal time and flexibility.

📝 Enhancement Note: The hybrid nature of the role is a key aspect, requiring candidates to be comfortable with both in-office collaboration and remote work. The Rotterdam office location is a significant detail for candidates considering commuting and local amenities.

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical senior UX design interview process at a company like KPN would likely involve:

• Initial Screening: A recruiter or hiring manager review of your CV and portfolio.

• Portfolio Presentation & Deep Dive: A session where you present your selected case studies, discussing your process, decision-making, and impact. This is crucial for assessing your strategic thinking and problem-solving skills.

• Skills-Based Interview: Questions assessing your technical UX skills, knowledge of design systems, and experience with specific methodologies (e.g., Design Thinking, user research).

• Behavioral/Situational Interviews: Questions about how you handle collaboration, stakeholder management, conflict resolution, and your approach to complex problems.

• Team/Cultural Fit: An opportunity to meet potential team members and discuss how you would integrate into the ePartners team and the UX Guild.

• Final Interview: Potentially with a senior leader to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best represent your skills in complex digital ecosystems, systems thinking, and end-to-end journey design.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, design, testing), the challenges faced, the solutions implemented, and the measurable impact or learnings.

• Showcase Systems Thinking: Explicitly demonstrate how you considered interconnectedness, user flows across multiple touchpoints, and the broader digital ecosystem.

• Highlight Design System Contribution: If applicable, show how you contributed to or leveraged a design system, explaining the benefits.

• Quantify Impact: Use data and metrics wherever possible to illustrate the success of your designs (e.g., conversion rates, user satisfaction scores, task completion times).

• Be Prepared for Questions: Anticipate questions about your design rationale, trade-offs made, and how you handle feedback and critique.

Challenge Preparation:

• Design Exercise: Be prepared for a potential take-home design challenge or an in-person/virtual exercise focused on a realistic business problem relevant to KPN's services or partner interactions.

• Problem-Solving: Practice articulating your approach to ambiguous problems, breaking them down, and proposing user-centered solutions.

• Process Articulation: Be ready to clearly explain your UX process and defend your design choices under scrutiny.

📝 Enhancement Note: The portfolio review is a critical stage for this role. Candidates should prepare to deeply discuss their strategic thinking, process, and impact, not just present final visual designs. The emphasis on "systems thinking" and "digital ecosystems" means projects demonstrating this capability will be highly valued.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision, or similar industry-standard tools for wireframing, UI design, and interactive prototyping.

• User Research & Testing: Tools for user interviews, surveys, usability testing (e.g., UserTesting.com, Maze, Optimal Workshop), and potentially analytics platforms.

• Collaboration & Documentation: Confluence, Jira, Miro, Slack, Microsoft Teams for project management, team communication, and collaborative whiteboarding.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and track key performance indicators (KPIs).

• Data Visualization Tools: Tableau, Power BI, or in-house dashboards for reporting on user engagement, conversion rates, and other relevant metrics.

CRM & Automation:

• While not explicitly stated as a primary design tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial for understanding the broader digital ecosystem and partner interactions.

• Design System Management: Tools or platforms used for managing and maintaining design system components and guidelines.

📝 Enhancement Note: Proficiency in industry-standard design tools like Figma is almost certainly expected. Given the role's focus on digital ecosystems and data validation, familiarity with analytics and user research tools will be highly advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A foundational value, driving all design decisions to meet user needs and create exceptional experiences.

• Collaboration: Strong emphasis on working together within the ePartners team, the UX Guild, and with cross-functional departments and external partners.

• Innovation & Agility: Encouraging new ideas, rapid iteration, and a forward-thinking approach to digital solutions.

• Impact-Driven: Focusing on delivering tangible results and measurable improvements in customer and partner experiences.

• Continuous Improvement: A commitment to learning, adapting, and refining processes and designs based on feedback and data.

Collaboration Style:

• Open Communication: Encouraging clear and direct communication, both within the team and with stakeholders.

• Constructive Feedback: A culture where feedback is actively sought, given, and used for growth and improvement, particularly within the UX Guild.

• Cross-Functional Integration: Working seamlessly with marketing, product, development, and business teams to ensure alignment and holistic solutions.

• Partnership Focus: A collaborative approach that extends to external business partners, aiming for mutual success.

📝 Enhancement Note: The description emphasizes a dynamic, collaborative, and user-focused culture. The "young, growing team" aspect of ePartners suggests a less hierarchical and more hands-on approach compared to very traditional corporate environments.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: The primary challenge will be translating KPN's complex business processes and digital ecosystem into simple, intuitive user experiences.

• Stakeholder Management: Balancing the needs and expectations of diverse stakeholders (internal departments, external partners, end-users) while advocating for user-centered design principles.

• Driving Design Maturity: Contributing to raising the overall design maturity within teams and the organization, particularly in areas where design thinking is still developing.

• Balancing Vision and Execution: Effectively managing the dual responsibility of strategic vision setting and hands-on design execution.

• Keeping Pace with Technology: Staying abreast of evolving digital trends, tools, and user expectations in the fast-paced telecommunications industry.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like service design, UX research methodologies, interaction design, and accessibility.

• Industry Trends: Exposure to new technologies and design patterns relevant to telecommunications and digital partnerships.

• Leadership Skills: Developing skills in stakeholder management, presentation, and potentially mentoring junior designers.

• Cross-Disciplinary Knowledge: Gaining insights into marketing, product management, and business operations through close collaboration.

• Community Engagement: Active participation in the UX Guild offers continuous learning from peers and exposure to best practices across KPN.

📝 Enhancement Note: The challenges are typical for a senior role in a large, complex organization. The growth opportunities are strongly tied to expanding both UX expertise and strategic influence within KPN.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex digital ecosystem. What was your approach, and what was the outcome?" (Focus on systems thinking, end-to-end journeys).

• "How do you balance stakeholder requirements with user needs when they conflict? Provide an example." (Focus on negotiation, advocacy, and finding compromises).

• "Walk us through your process for developing a design system component or contributing to an existing one." (Focus on design system principles, consistency, and collaboration).

• "How would you simplify a complex telecommunications service or partner onboarding process through UX design?" (Prepare a hypothetical approach, demonstrating problem-solving and user-centricity). Company & Culture Questions:

• "What do you know about KPN's role in the Dutch telecommunications market, and how do you see UX contributing to its success?" (Show company research and strategic thinking).

• "How do you envision contributing to the ePartners team and the broader UX Guild community?" (Demonstrate understanding of collaboration and community involvement).

• "Describe your experience with Design Thinking. How have you applied it in previous roles?" (Highlight your mindset and practical application). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the project's goals, your design process (research, ideation, prototyping, testing), the challenges overcome, the final solution, and the measurable impact.

• Emphasize Systems & Ecosystems: Explicitly point out how your designs address the interconnectedness of systems and the entire user journey.

• Show, Don't Just Tell: Use visuals (screenshots, wireframes, prototypes) effectively to illustrate your points.

• Quantify Outcomes: Be ready to discuss metrics and ROI. If exact numbers aren't available, discuss expected outcomes or qualitative impact.

• Be Prepared for Q&A: Anticipate probing questions about your decision-making, trade-offs, and how you handle feedback.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating systems thinking, end-to-end journey design, and the ability to translate complex business needs into user-friendly digital solutions. The portfolio presentation is the most critical part of the interview process for this role.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the KPN careers portal or the provided SmartRecruiters link.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating experience with complex digital ecosystems, end-to-end customer/partner journeys, and systems thinking. Prioritize case studies that show your problem-solving process and measurable impact.

• Resume Optimization: Ensure your resume clearly articulates your 6+ years of UX design experience, leadership in projects, and proficiency in required skills like wireframing, prototyping, and Design Systems. Use keywords from the job description.

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on storytelling, clear articulation of your process, and quantifying the impact of your designs. Be ready to discuss your approach to collaboration and stakeholder management.

• Company Research: Familiarize yourself with KPN's services, its position in the market, and its digital transformation efforts. Understand the role of ePartners and the value of UX within the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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