UX Designer - Curador (a) de Chatbot – Junior | Pleno

📍 Job Overview

Job Title: UX Designer - Chatbot Curator - Junior | Mid-Level

Company: Accenture

Location: Recife, Pernambuco, Brazil (Hybrid)

Job Type: Full-Time

Category: User Experience Design / Conversational AI Operations

Date Posted: January 29, 2026

Experience Level: Junior | Mid-Level (0-2 years implied)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the crucial intersection of User Experience (UX) Design and Conversational AI Operations, specifically within chatbot development and maintenance.

• The core responsibility involves designing, evolving, and curating conversational experiences for chatbots, ensuring seamless user journeys and effective problem resolution.

• Key to this position is the strategic structuring and continuous improvement of dialogue flows within the IBM Watson Assistant platform, aiming to enhance automation and reduce manual intervention.

• The role demands a strong analytical mindset to identify opportunities for optimizing chatbot performance, content, and user engagement through data-driven insights.

📝 Enhancement Note: The job title "UX Designer - Curador (a) de Chatbot" and the mention of "Junior | Pleno" indicate a role that combines design principles with operational curation, suitable for candidates with foundational UX skills and an interest in AI-driven automation. The implied experience level of 0-2 years suggests a focus on executing defined tasks and learning platform-specific operations.

📈 Primary Responsibilities

• Design, develop, and iteratively enhance conversational flows, user journeys, and dialogue structures within the IBM Watson Assistant platform.

• Curate and refine chatbot content, including intents, entities, and responses, to ensure clarity, accuracy, and user-centricity.

• Analyze chatbot performance metrics (e.g., CSAT, FCR, abandonment rates) to identify areas for improvement and implement data-driven optimizations.

• Collaborate closely with technical teams, business stakeholders, and other UX professionals to translate business requirements into effective conversational AI solutions.

• Document UX decisions, design rationale, and conversational journey specifications for knowledge sharing and future reference.

• Support the strategic automation roadmap by identifying opportunities to transition manual curation tasks to automated processes, thereby reducing operational overhead.

• Conduct user research and gather feedback to inform design iterations and ensure the chatbot meets evolving user needs and expectations.

• Maintain a strong understanding of Natural Language Processing (NLP) principles and their application in enhancing chatbot intelligence and effectiveness.

📝 Enhancement Note: The responsibilities are framed to emphasize the operational aspects of chatbot management, including content curation, flow optimization, and performance analysis, which are critical for a "curator" role. The emphasis on IBM Watson Assistant and collaboration with technical/business teams highlights the cross-functional nature of this operations-focused UX role.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Linguistics, Computer Science, Psychology, or a related field is preferred.

Experience:

• 0-2 years of experience in UX Design, Conversational Design, Content Strategy, or a related operational role.

Required Skills:

• Strong proficiency in User Experience (UX) Design principles, with a focus on creating intuitive and engaging user journeys.

• Excellent written communication, editing, and proofreading skills, with a keen eye for detail and empathy for the user's perspective.

• Analytical thinking and problem-solving abilities to diagnose issues and propose effective solutions within complex systems.

• Ability to simplify complex problems and articulate them through clear, concise, and objective dialogue.

• Strong organizational skills and a structured approach to work, with the ability to prioritize tasks effectively.

• Effective communication and interpersonal skills for collaborating with diverse technical and business teams.

Preferred Skills:

• Hands-on experience with chatbot platforms and conversational AI development.

• Specific experience with IBM Watson Assistant for designing and operationalizing chatbot flows.

• Proficiency in creating and evolving dialogue structures, including intents, entities, and dialogue trees.

• Experience documenting UX designs, conversational journeys, and functional specifications.

• Familiarity with design tools such as Figma and FigJam.

• Basic understanding of Customer Experience (CX) metrics like CSAT, FCR, abandonment rates, and retention.

• Prior experience working with clients in the financial services industry.

📝 Enhancement Note: The "Junior | Pleno" designation suggests that while foundational UX skills are essential, specialized experience in chatbot platforms like IBM Watson Assistant, and tools like Figma, would significantly strengthen a candidate's profile and provide a competitive edge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase projects demonstrating your ability to design clear, user-friendly conversational flows and dialogues.

• Include examples of how you have analyzed user needs or chatbot performance data to drive design improvements.

• Document your process for structuring information and content for a digital interface, particularly for conversational agents.

Process Documentation:

• Provide examples of how you document UX decisions, design rationale, and user journey maps for digital products.

• Illustrate your approach to creating and refining content for a user-facing application, focusing on clarity and conciseness.

• Demonstrate your understanding of how to measure and report on the effectiveness of digital interactions, including chatbot performance.

📝 Enhancement Note: For a "curator" role, the portfolio should go beyond just visual design. It needs to demonstrate the candidate's ability to think structurally about dialogue, analyze performance, and contribute to the ongoing operational refinement of a chatbot system.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Junior to Mid-Level UX Designers and Operations Specialists in Brazil, particularly in the technology consulting sector, a competitive salary range is estimated between R$ 4,000 to R$ 7,500 per month.

Benefits:

• Health Insurance: 100% company-subsidized for employee and dependents.

• Dental Insurance.

• Meal or Food Voucher: No employee discount.

• Life Insurance.

• Private Pension Plan.

• Gympass membership.

• Option to purchase company stock at a discount.

• Pharmacy Discount.

• Childcare Assistance.

• Partnership with a language school.

• Extended Maternity and Paternity Leave.

Working Hours:

• Standard full-time working hours, likely around 40 hours per week. The hybrid model offers flexibility in location but adheres to a structured work schedule.

📝 Enhancement Note: The salary range is an estimation for the Brazilian market for a Junior/Mid-level role in a large consulting firm, considering the specific skills. The benefits package is extensive and reflects Accenture's comprehensive offerings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting and Professional Services. Accenture operates globally, providing a wide range of services including Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song, leveraging advanced technologies like cloud, security, data, AI, and automation.

Company Size: Approximately 791,000 employees globally, with a significant presence in Brazil. This large scale offers ample opportunities for diverse project experiences and career growth.

Founded: Accenture has a long history, originating from Arthur Andersen & Co. in 1950, evolving through various stages to become the global powerhouse it is today. This legacy suggests a culture of expertise, continuous adaptation, and client-centricity.

Team Structure:

• The role is within the "Technology" segment of Accenture, likely part of a broader digital transformation or customer experience team.

• Reporting lines are expected to be to a UX Lead, Operations Manager, or a Project Manager overseeing chatbot initiatives.

Methodology:

• Accenture emphasizes a data-driven approach to problem-solving and service delivery, integrating advanced analytics and AI.

• Workflow planning and optimization are central to their operations, focusing on efficiency and delivering tangible value.

• Automation and intelligent solutions are key drivers for client transformations, aligning with the role's focus on chatbot automation.

Company Website: www.accenture.com

📝 Enhancement Note: Accenture's culture is characterized by its global reach, focus on innovation, and commitment to client success through technology and human ingenuity. The team structure will likely be project-based, requiring adaptability and strong collaboration skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as Junior to Mid-Level ("Junior | Pleno"), focusing on executing specific tasks within conversational AI operations and UX design. It's an entry point into specialized roles within Accenture's Technology practice.

Reporting Structure: Expected to report to a manager or lead within the Technology or Digital Transformation practice, who oversees chatbot development and operations projects. The individual will work within project teams, collaborating with peers and senior members.

Operations Impact: The role directly impacts operational efficiency by improving chatbot resolution rates and reducing the need for manual intervention. It also influences customer experience by ensuring seamless and effective chatbot interactions, contributing to client satisfaction and loyalty.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in conversational AI platforms like IBM Watson Assistant, NLP, and UX design for chatbots, progressing to Senior UX Designer or Conversational AI Specialist roles.

• Industry Specialization: Develop specialized knowledge in specific client industries, such as financial services, leveraging this expertise in future projects.

• Leadership Potential: With demonstrated success, opportunities may arise to lead smaller projects, mentor junior team members, or transition into team management roles within operations or UX.

📝 Enhancement Note: The "Junior | Pleno" designation implies a structured career path within Accenture, with clear progression from executing tasks to taking on more complex responsibilities and potentially leadership roles.

🌐 Work Environment

Office Type: Hybrid model, meaning a blend of remote work and in-office presence. This allows for flexibility while maintaining opportunities for in-person collaboration and team building.

Office Location(s): The primary location mentioned is Recife, Pernambuco, Brazil, with other potential locations including Campina Grande, Florianópolis, Brasília, and Fortaleza. This indicates a distributed team structure across several Brazilian states.

Workspace Context:

• The hybrid setup encourages a balance between focused individual work and collaborative team sessions.

• Access to Accenture's advanced technology infrastructure and collaboration tools is expected.

Work Schedule:

• Standard full-time hours (approx. 40 per week) with flexibility inherent in the hybrid model. Specific in-office days may be determined by team or project needs.

📝 Enhancement Note: The hybrid model and multiple office locations suggest a modern, flexible work environment designed to accommodate a distributed workforce while fostering team cohesion and collaboration on projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and interest in the role and Accenture.

• Technical Interview(s): In-depth discussions with hiring managers or senior team members focusing on UX design principles, conversational AI concepts, and platform-specific knowledge (e.g., IBM Watson Assistant). Expect scenario-based questions and problem-solving exercises.

• Portfolio Review: Presentation of your work to demonstrate your skills in UX design, conversational flow creation, and analytical capabilities. Be prepared to walk through your case studies, explaining your process, decisions, and outcomes.

• Behavioral Interview: Questions assessing your soft skills, teamwork, communication, and how you handle challenges, often using the STAR method (Situation, Task, Action, Result).

• Final Interview: May involve a senior leader or cross-functional team member to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your UX design skills, particularly those involving user journeys, problem-solving, and data analysis. If you have chatbot or conversational design projects, prioritize them.

• Structure Your Case Studies: For each project, clearly outline the problem statement, your role and responsibilities, the design process you followed, the tools you used (e.g., Figma, IBM Watson Assistant), the solutions you implemented, and the results or impact achieved.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your work (e.g., improved user satisfaction, reduced task completion time, increased conversion rates). For this role, highlight any contributions to efficiency or automation.

• Showcase Problem-Solving: Emphasize how you approached complex challenges and how your design decisions led to effective solutions. For chatbot roles, this includes simplifying complex user needs into clear dialogue.

• Tailor to the Role: Highlight your understanding of user experience, analytical thinking, and interest in AI/NLP as relevant to the chatbot curator function.

Challenge Preparation:

• UX Design Challenge: You might be asked to design a specific chatbot flow for a given scenario or critique an existing one. Focus on clarity, user-centricity, and logical progression.

• Analytical Challenge: Be prepared to interpret sample chatbot performance data and propose actionable improvements.

• Communication Challenge: Practice articulating your design decisions and rationale clearly and concisely, as if explaining them to both technical and non-technical stakeholders.

📝 Enhancement Note: The emphasis on portfolio review and specific platform experience (IBM Watson Assistant) is crucial. Candidates should be ready to demonstrate not just design skills but also an operational understanding of chatbot development and improvement.

🛠 Tools & Technology Stack

Primary Tools:

• IBM Watson Assistant: This is the core platform for designing, building, and managing chatbot conversational flows, intents, entities, and dialogue logic. Proficiency or a strong willingness to learn is essential.

• Figma & FigJam: Widely used for UX design, wireframing, prototyping, and collaborative whiteboarding. Essential for visualizing conversational flows and user journeys.

Analytics & Reporting:

• Customer Experience (CX) Metrics Tools: Familiarity with tools or methodologies for tracking metrics like Customer Satisfaction (CSAT), First Contact Resolution (FCR), abandonment rates, and user retention. This is key for evaluating chatbot performance.

• Data Visualization Tools: While not explicitly mentioned, experience with tools that can help visualize chatbot performance data (e.g., Tableau, Power BI, or built-in platform analytics) would be beneficial.

CRM & Automation:

• CRM Systems (e.g., Salesforce, Microsoft Dynamics): Understanding how chatbots integrate with CRM systems to provide personalized experiences or capture customer data is advantageous.

• Automation Platforms: General knowledge of automation principles and how they apply within a customer service or operational context.

📝 Enhancement Note: Proficiency in IBM Watson Assistant is a key differentiator for this role. While Figma/FigJam are standard UX tools, the specific focus on a chatbot platform positions this more as a specialized operations role within UX.

👥 Team Culture & Values

Operations Values:

• Excellence in Delivery: A commitment to high-quality work and meeting client expectations.

• Innovation: Embracing new technologies and creative solutions to drive progress.

• Collaboration: Working effectively in teams, sharing knowledge, and supporting colleagues.

• Data-Driven Approach: Making decisions based on analysis and measurable results.

• Efficiency: Continuously seeking ways to optimize processes and improve operational effectiveness.

Collaboration Style:

• Cross-functional Integration: Working closely with diverse teams (technical, business, UX) to achieve common goals.

• Open Communication: Encouraging transparent dialogue and feedback exchange to foster continuous improvement.

• Knowledge Sharing: Actively participating in sharing best practices, insights, and learnings across projects and teams.

📝 Enhancement Note: Accenture's culture emphasizes collaboration, innovation, and a results-oriented approach, which are crucial for roles involving complex technology projects and client delivery.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing UX Design with Operational Curation: Effectively merging creative design thinking with the practical, iterative demands of chatbot content management and optimization.

• Adapting to Evolving AI Technologies: Staying current with advancements in AI, NLP, and chatbot platforms to ensure solutions remain effective and competitive.

• Managing Stakeholder Expectations: Aligning diverse business needs and technical capabilities to deliver successful chatbot experiences.

• Scaling Automation: Gradually transitioning from manual curation to more automated processes while maintaining quality and user satisfaction.

Learning & Development Opportunities:

• Specialized Training: Access to Accenture's extensive learning platforms for deep dives into IBM Watson Assistant, UX design best practices, and AI/NLP.

• Industry Exposure: Gaining experience with various clients and industries, particularly financial services, to broaden professional perspective.

• Mentorship Programs: Opportunities to learn from experienced UX designers, AI specialists, and operations leaders within the company.

📝 Enhancement Note: The challenges highlight the dynamic nature of the role, requiring adaptability and a proactive approach to learning and problem-solving in the AI and UX space.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: Be prepared to discuss how you would approach optimizing a chatbot's conversation flow to improve user satisfaction and reduce manual intervention. Highlight your understanding of iterative design and data-driven improvements.

• Collaboration & Stakeholder Management: Describe a time you had to work with technical teams and business stakeholders to achieve a design goal. How did you ensure effective communication and alignment?

• Problem-Solving: Walk through a complex UX problem you've solved, focusing on your analytical process, the solutions you designed, and the impact of your work. For this role, emphasize any experience with chatbots or conversational interfaces.

Company & Culture Questions:

• Company Operations: Research Accenture's approach to digital transformation, AI, and customer experience. Understand their commitment to innovation and client value.

• Team Dynamics: Consider how you would contribute to a hybrid, collaborative team environment. Be ready to discuss your preferred communication and collaboration styles.

• Operations Impact: Be prepared to articulate how your work as a UX designer and chatbot curator contributes to measurable business outcomes, such as efficiency gains, cost reduction, or improved customer loyalty.

Portfolio Presentation Strategy:

• Narrative Structure: For each project, tell a compelling story: the problem, your role, your process, your solution, and the results. Clearly articulate the "why" behind your design choices.

• Focus on Process: Detail your UX process, including research, ideation, prototyping, testing, and iteration. For this role, emphasize your analytical approach and understanding of user needs within a conversational context.

• Demonstrate Platform Understanding: If you have relevant chatbot experience, clearly explain your work with platforms like IBM Watson Assistant, including how you structured dialogues, managed intents/entities, and used analytics.

• Highlight Collaboration: Showcase instances where you successfully collaborated with developers, product managers, or other stakeholders to bring a design to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating both strong UX fundamentals and a practical understanding of chatbot operations, including platform specifics and performance metrics.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Accenture Careers link.

• Resume Optimization: Tailor your resume to highlight experience in UX Design, Conversational AI, chatbot platforms (especially IBM Watson Assistant), analytical skills, and any relevant industry experience (e.g., financial services). Use keywords from the job description.

• Portfolio Customization: Ensure your portfolio prominently features projects that demonstrate your ability to design user-centered experiences, structure information logically, and analyze performance data. If you have chatbot-specific projects, make them the centerpiece.

• Interview Preparation: Practice answering behavioral and technical questions, focusing on your problem-solving approach, collaboration skills, and understanding of UX principles within the context of conversational AI. Be ready to present your portfolio with confidence.

• Company Research: Familiarize yourself with Accenture's values, culture, and recent work in digital transformation and AI. Understand their commitment to innovation and client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.