UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Talkspace

Location: New York, NY (Remote)

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: September 8, 2026

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Design end-to-end user experiences for Talkspace's digital platforms, encompassing web, iOS, and Android applications.

• Partner closely with Product Managers and Engineering teams to conceptualize, design, and launch new features and optimize existing customer-facing product lines.

• Drive conversion and growth initiatives by designing and iterating on onboarding, sign-up, and checkout flows, alongside features that enhance user engagement and retention.

• Contribute to the evolution and maintenance of Talkspace's design system, ensuring visual and functional consistency across all platforms.

📝 Enhancement Note: This role focuses on a critical intersection of user experience design and business objectives, emphasizing conversion, growth, and retention. The ideal candidate will leverage user-centered design principles to directly impact key business metrics within the digital health sector.

📈 Primary Responsibilities

• Conceptualize and design user journeys across web, iOS, and Android, translating user needs and business requirements into intuitive and engaging interfaces, from initial concept to final design specifications.

• Develop detailed user flows, wireframes, interactive prototypes, and high-fidelity mockups using Figma, meticulously organizing design files and documentation for seamless handoff to engineering.

• Collaborate with Product Management and Engineering to define project scope, technical feasibility, and design solutions for new features and enhancements, ensuring alignment with product strategy.

• Design and iterate on conversion-focused funnels (e.g., onboarding, sign-up, checkout) and features that drive user engagement and reduce churn, utilizing A/B testing and data-driven insights.

• Contribute to the expansion and refinement of the Talkspace design system, promoting reusability, consistency, and adherence to brand guidelines across all digital touchpoints.

• Support and actively participate in user research initiatives, including usability testing, and translate research findings and data analytics into actionable design improvements.

• Apply platform-specific best practices for iOS, Android, and Web, ensuring designs are accessible, inclusive, and adhere to established UX/UI standards.

• Present design rationales, concepts, and recommendations clearly and persuasively to cross-functional stakeholders, actively incorporating feedback and building consensus.

• Collaborate with cross-functional teams including Marketing, Data/Analytics, and Brand to ensure design solutions are technically sound, on-brand, and strategically aligned.

• Stay abreast of emerging UX, interaction design, and visual design trends, proactively bringing innovative ideas and best practices to the product development process.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on data-driven design, conversion optimization, and a holistic approach to user experience across multiple platforms, indicating a need for a designer who can balance user needs with business goals.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent knowledge and practical experience in UX design is essential. Candidates with degrees in HCI, Design, Computer Science, or related fields may possess a foundational advantage.

Experience: 4+ years of professional experience as a UX Designer, with a proven track record of creating digital-first products for mass-market consumer applications, subscription services, or e-commerce platforms. Prior experience in digital healthcare or behavioral health is highly advantageous.

Required Skills:

• Extensive experience in end-to-end UX design for web, iOS, and Android applications.

• Proficient in Figma for wireframing, prototyping, and high-fidelity design.

• Strong understanding of user-centered design principles and methodologies.

• Experience designing conversion and growth experiments, including onboarding, sign-up, and checkout flows.

• Ability to translate user research and usability testing findings into actionable design improvements.

• Solid knowledge of iOS, Android, and Web UX/UI best practices and platform standards.

• Excellent visual design, interaction design, and information architecture skills.

• Experience contributing to or maintaining design systems.

• Ability to present design concepts and rationale clearly to diverse stakeholders. Preferred Skills:

• Prior experience in the digital healthcare or behavioral health industry.

• Familiarity with Sketch as an additional design tool.

• Experience with motion design, audio integration, or animation to enhance user experience.

• Knowledge of accessibility standards (WCAG) and inclusive design principles.

• Experience with A/B testing and data analysis to inform design decisions.

• Familiarity with agile development methodologies.

📝 Enhancement Note: The emphasis on Figma proficiency and experience with conversion/growth experiments suggests a need for a designer who is not only skilled in creative design but also adept at using design to drive measurable business outcomes. The preference for digital health experience indicates a desire for candidates who can navigate the unique considerations of this sensitive industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects that demonstrate end-to-end UX design capabilities across web and mobile platforms.

• Projects should clearly articulate the user problem, your design process, the solutions implemented, and the measurable impact or outcomes achieved (e.g., conversion rates, engagement metrics, retention improvements).

• Include case studies that highlight your involvement in user research, usability testing, and how data-driven insights informed your design decisions.

• Demonstrate proficiency in Figma, with examples of wireframes, interactive prototypes, and high-fidelity mockups.

• Feature examples of contributions to or the creation of design systems, showcasing consistency and reusability. Process Documentation:

• Clearly outline your design process for key projects, detailing stages from discovery and research to ideation, prototyping, testing, and iteration.

• Provide examples of how you have documented design decisions, user flows, and system components for engineering handoff and future reference.

• Illustrate your approach to incorporating user feedback and data analytics into iterative design improvements.

📝 Enhancement Note: A strong portfolio is paramount for this role, requiring candidates to not only present visually appealing designs but also to articulate their strategic thinking, process, and the quantifiable impact of their work. Emphasis on conversion and growth metrics suggests a need to demonstrate ROI through design.

💵 Compensation & Benefits

Salary Range: $100,000 - $150,000 annually. This range is based on the provided information and typical market rates for experienced UX Designers in remote roles within the US, considering the specified experience level and the New York City metropolitan area's cost of living, adjusted for remote work.

Benefits:

• Comprehensive Medical, Dental, and Vision insurance plans.

• Pre-tax benefits including Health Savings Account (HSA) and Flexible Spending Account (FSA).

• 401k Retirement Savings Program with a company match of up to 4%.

• Voluntary benefits such as disability insurance, basic life insurance, and pet insurance.

• Monthly Wellness Stipend to support mental and physical well-being.

• Flexible Paid Time Off (PTO) policy.

• Fully Remote work environment.

• Regular team events, including wellness workshops and team-building activities.

• Free access to Talkspace products for employees and one household member, plus a discount for friends and family.

Working Hours: Standard full-time, approximately 40 hours per week. The role is remote and based on Eastern Time, suggesting a need for flexibility to accommodate collaboration across different time zones and potentially project-specific needs.

📝 Enhancement Note: The salary range provided is specific and competitive for a mid-to-senior level UX Designer in a high-cost-of-living area, even for a remote role. The benefits package is robust, with a particular emphasis on wellness and mental health support, aligning with Talkspace's mission.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Telehealth / Mental Wellness. Talkspace operates at the forefront of transforming mental healthcare accessibility through technology, facing a dynamic market with increasing demand for digital solutions and evolving regulatory landscapes.

Company Size: Talkspace is a significant player in the digital health space, indicating a mid-to-large size organization with established processes but also a culture that likely fosters innovation and rapid iteration. This size offers opportunities for impact while providing structure.

Founded: Talkspace was founded to address the accessibility gap in mental healthcare, driven by a mission to make therapy available to everyone. This founding principle likely permeates the company culture, emphasizing purpose-driven work and a commitment to user well-being.

Team Structure:

• The UX Designer will report to the Director of UX, indicating a clear reporting line within a dedicated design function.

• Collaboration is expected with Product Managers, Engineers, Marketing, Data/Analytics, and Brand teams, highlighting a cross-functional and integrated product development environment.

• The design team likely consists of other UX/UI designers, researchers, and potentially UX writers, fostering a collaborative environment for design critique and knowledge sharing. Methodology:

• A strong emphasis on user-centered design and data-driven decision-making.

• Agile development methodologies are likely employed, requiring designers to be adaptable and responsive to iterative feedback.

• Design system utilization suggests a focus on scalability, consistency, and efficiency in product development.

Company Website: https://www.talkspace.com/careers

📝 Enhancement Note: Talkspace's mission-driven nature is a significant cultural aspect. Candidates should be prepared for a fast-paced environment focused on impact and user well-being, with a collaborative approach to product development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, requiring significant autonomy and the ability to lead design initiatives from conception to completion. The UX Designer is expected to contribute to strategic product decisions and mentor junior designers if applicable.

Reporting Structure: The UX Designer reports to the Director of UX, providing a clear path for mentorship and professional development within the design organization. This structure allows for strategic guidance and alignment with broader design objectives.

Operations Impact: The UX Designer's work directly influences user acquisition, engagement, retention, and overall customer satisfaction, which are critical drivers of Talkspace's business success and its mission to expand access to mental healthcare. Designs for conversion funnels and engagement features have a direct line to revenue and user growth.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like conversion optimization, mobile UX, or design systems.

• Leadership Development: Potential to grow into a Senior UX Designer or Lead UX Designer role, taking on more complex projects and potentially managing design initiatives or junior team members.

• Cross-functional Exposure: Working closely with various departments provides a broader understanding of the business and opportunities to influence product strategy from a design perspective.

• Industry Expertise: Gaining specialized knowledge in the rapidly evolving digital health and telehealth sector.

📝 Enhancement Note: This role offers substantial growth potential within a mission-oriented company. The emphasis on impact through conversion and retention metrics suggests that career progression will be tied to measurable contributions to business objectives.

🌐 Work Environment

Office Type: While Talkspace has a physical headquarters in NYC, this position is designated as "Remote First," indicating a commitment to a distributed workforce. This offers flexibility and autonomy for employees.

Office Location(s): While the role is remote, it is based on Eastern Time, suggesting a preference for candidates within or willing to align with this time zone for collaboration purposes. The company headquarters are in New York, NY.

Workspace Context:

• Remote Collaboration: Expect a highly collaborative digital environment, relying on tools like Slack, Zoom, Figma, and project management software for communication and workflow.

• Tools & Technology: Access to industry-standard design and prototyping tools (Figma), and likely collaboration platforms, is expected.

• Team Interaction: Regular virtual meetings, design critiques, and team-building events will be part of the workflow to foster connection and maintain team cohesion.

Work Schedule: The role is full-time, with approximately 40 hours per week. The remote nature and Eastern Time base suggest a degree of flexibility, but core working hours will likely be expected for effective collaboration with the US-based team.

📝 Enhancement Note: The "Remote First" environment at Talkspace emphasizes asynchronous communication and digital collaboration tools. Candidates should be comfortable working independently and proactively engaging with remote team members.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio for initial fit.

• Portfolio Review & Design Challenge: You will likely be asked to present your portfolio, discussing your process, design decisions, and impact. A design challenge or case study may be assigned to assess your problem-solving skills and design approach.

• Cross-functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers to assess collaboration skills, technical understanding, and cultural fit.

• Hiring Manager Interview: A final discussion with the Director of UX to evaluate overall fit, strategic thinking, and alignment with team goals.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience in conversion optimization, user engagement, and end-to-end design for consumer-facing digital products.

• Tell a Story: For each project, clearly articulate the problem, your process, your specific contributions, the design solutions, and the measurable results. Quantify your impact whenever possible.

• Showcase Figma Proficiency: Ensure your portfolio clearly demonstrates your skills in Figma, including wireframes, interactive prototypes, and high-fidelity mockups.

• Highlight Design System Contributions: If applicable, include examples of your work on design systems, emphasizing consistency and reusability.

• Address the "Why": Be prepared to explain the rationale behind your design decisions, linking them back to user needs and business objectives.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Talkspace's mission, product, and the digital health landscape.

• Focus on Process: For any design challenge, emphasize your thought process, problem-solving approach, and how you would gather information and iterate.

• Consider Business Impact: Think about how your design solutions would drive conversion, engagement, or retention for Talkspace.

• Practice Presentation: Rehearse presenting your portfolio and any design challenge solutions clearly and concisely, anticipating questions about your decisions and impact.

📝 Enhancement Note: The interview process will heavily rely on assessing your practical design skills, your ability to articulate your process and impact, and your fit within a mission-driven, collaborative team. A strong, well-documented portfolio is critical.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity design. Proficiency is a core requirement.

• Sketch: While Figma is primary, familiarity with Sketch is a plus.

• Prototyping Tools: In-depth knowledge of Figma's prototyping capabilities is expected; experience with other tools like InVision may also be beneficial.

Analytics & Reporting:

• Data Analysis Tools: Familiarity with how to interpret data from tools like Google Analytics, Mixpanel, or Amplitude to inform design decisions.

• A/B Testing Platforms: Understanding of how to design for and analyze results from A/B testing to optimize conversion funnels.

CRM & Automation:

• While not a direct CRM role, understanding user journeys and how they translate into customer acquisition and retention is key. Experience with tools that track user behavior and engagement is relevant.

• Project Management Tools: Proficiency in tools like Jira, Asana, or Trello for managing design tasks and collaborating with engineering teams.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The role also requires an understanding of data analytics and A/B testing to drive measurable improvements in conversion and user engagement.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experience.

• Mission-Driven: Passion for Talkspace's goal of making quality mental healthcare accessible to all.

• Collaboration: Strong emphasis on teamwork, open communication, and cross-functional partnership.

• Data-Informed: Utilizing data and research to guide design decisions and measure impact.

• Innovation: A proactive approach to exploring new ideas and solutions to improve the user experience and product offerings.

• Inclusivity & Belonging: A commitment to designing accessible, equitable, and inclusive experiences for all users and fostering a diverse workplace.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with Product Managers and Engineers to ensure designs are feasible, aligned with business goals, and effectively implemented.

• Open Communication: Encouraging candid feedback, constructive criticism, and transparent dialogue within the design team and across departments.

• Iterative Process: Embracing an iterative design approach, valuing feedback, and continuously refining solutions based on user insights and performance data.

📝 Enhancement Note: Talkspace's explicit commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) is a core cultural value that should be reflected in the candidate's approach to design and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively designing solutions that satisfy user needs while driving key business metrics like conversion, engagement, and retention in a competitive market.

• Navigating a Sensitive Domain: Designing for mental health requires a high degree of empathy, ethical consideration, and an understanding of user privacy and well-being.

• Maintaining Consistency Across Platforms: Ensuring a cohesive and intuitive user experience across web, iOS, and Android, while adhering to platform-specific conventions.

• Rapid Iteration Cycles: Adapting to fast-paced product development and frequent updates, requiring agility and efficient design processes.

Learning & Development Opportunities:

• Specialization in Digital Health UX: Deepen expertise in the unique challenges and opportunities within the telehealth and mental wellness sector.

• Advanced Design System Contributions: Play a key role in evolving and scaling a comprehensive design system.

• Mentorship: Opportunities to learn from senior design leadership and potentially mentor junior designers.

• Industry Trends: Staying at the forefront of UX design innovations, particularly those relevant to consumer tech and health.

📝 Enhancement Note: This role presents opportunities to tackle complex design challenges within a meaningful industry, fostering both professional growth and personal development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a feature to improve user conversion or retention. What was your process, and what were the results?" (Focus on quantifiable outcomes and your specific role.)

• "How do you approach designing for a sensitive topic like mental health? What ethical considerations do you prioritize?" (Demonstrate empathy, user privacy awareness, and responsible design practices.)

• "Walk me through your process for designing a new feature from initial concept to handoff to engineering, focusing on collaboration with Product Managers and Engineers." (Highlight your end-to-end process and cross-functional collaboration skills.)

• "How have you contributed to or utilized a design system in your previous roles? What are the benefits of using a design system?" (Showcase your understanding of consistency, efficiency, and scalability.) Company & Culture Questions:

• "What interests you about Talkspace's mission and our work in mental healthcare?" (Connect your personal values and career aspirations to the company's purpose.)

• "How do you approach working in a remote-first environment? How do you ensure effective collaboration with distributed teams?" (Highlight your self-management, communication skills, and comfort with remote tools.)

• "How would you contribute to Talkspace's commitment to Diversity, Equity, Inclusion, and Belonging through your design work?" (Demonstrate an understanding of DEIB principles and their application in UX.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with an overview of Talkspace and the role, then diving into 2-3 key projects.

• Storytelling: For each project, clearly define the problem, your approach, your specific contributions, the design solutions, and the measurable outcomes. Use visuals effectively.

• Process Emphasis: Detail your UX process, including research, ideation, prototyping, and testing. Explain why you made certain decisions.

• Figma Demonstration: Be prepared to show specific examples of your Figma work, highlighting your skills in wireframing, prototyping, and creating high-fidelity designs.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs, especially for conversion and engagement-focused projects.

• Q&A Readiness: Anticipate questions about your design choices, challenges, and how your work aligns with Talkspace's mission.

📝 Enhancement Note: Prepare to articulate not just what you designed, but why you designed it that way, and the tangible impact it had. Demonstrating a blend of user advocacy, business acumen, and collaborative spirit will be key.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Talkspace careers page.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in designing user-centered digital products, with a strong emphasis on conversion, growth, engagement, and retention. Prioritize projects that showcase your Figma proficiency and experience with consumer-facing apps.

• Resume Optimization: Ensure your resume clearly lists your 4+ years of UX design experience and explicitly mentions proficiency in Figma and experience with web, iOS, and Android design. Use keywords from the job description such as "end-to-end user experiences," "conversion experiments," "design systems," and "user research."

• Prepare Your Presentation: Rehearse walking through your portfolio, focusing on storytelling, process articulation, and quantifying the impact of your designs. Be ready to discuss your approach to the specific challenges mentioned in the job description.

• Company Research: Thoroughly research Talkspace's mission, product, target audience, and recent news. Understand their commitment to DEIB and how your design philosophy aligns with their values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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