UX Designer

📍 Job Overview

Job Title: UX Designer

Company: Phlo

Location: Glasgow, Scotland, United Kingdom

Job Type: Permanent, Full-time

Category: Product Design / UX Design

Date Posted: 2026-06-11

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (1 day/week in office)

🚀 Role Summary

• Drive the end-to-end design process for intuitive digital experiences within the healthtech sector, from initial discovery through to final delivery.

• Collaborate closely with product managers, engineers, researchers, and stakeholders to translate user needs and business goals into effective design solutions.

• Create detailed wireframes, user flows, and high-fidelity prototypes, applying a deep understanding of UX methodologies and UI patterns.

• Contribute to and leverage a robust design system, ensuring consistency and efficiency across all products and services.

• Utilize and champion AI tooling as an integral part of the design workflow for research synthesis, ideation, prototyping, and handoff.

📝 Enhancement Note: This role is framed as a mid-level UX/Product Designer position, emphasizing end-to-end ownership of design features and a strong collaborative approach within Agile squads. The inclusion of AI tooling as a core requirement, specifically Claude Code/Design, indicates a forward-thinking design team focused on efficiency and innovation in the healthtech space. The requirement for one day per week in the Glasgow office suggests a focus on team cohesion and in-person collaboration for key strategic discussions and design critiques.

📈 Primary Responsibilities

• Lead the design process for specific features or product areas, encompassing user research, ideation, wireframing, prototyping, usability testing, and final delivery.

• Develop comprehensive user flows, journey maps, and high-fidelity interactive prototypes that effectively address user needs and align with strategic business objectives.

• Conduct and synthesize findings from user research activities, including usability testing and internal interviews, to generate actionable insights that inform design decisions.

• Actively contribute to the company's design system by creating new components, refining existing ones, and ensuring adherence to design standards.

• Ensure all designs comply with digital accessibility standards and responsive design principles, proactively identifying and addressing potential implementation challenges.

• Present design work clearly and persuasively in various forums, including design reviews, team stand-ups, and stakeholder sessions, articulating the rationale behind design choices.

• Iterate on designs based on feedback from peers, users, and cross-functional partners, balancing design quality with the pace required for rapid product development.

• Define and track key design metrics to evaluate the effectiveness of implemented solutions, using data to drive further refinements and optimizations.

• Champion the adoption and effective use of AI tools within the design process, exploring new applications for efficiency and innovation.

• Maintain meticulously organized design files, documentation, and handover notes to ensure seamless collaboration and developer clarity.

• Participate in improving team design practices and processes, contributing to discussions on workflows, critique sessions, design QA, and tool utilization.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and process improvement. The emphasis on defining and tracking metrics, along with the use of AI for research synthesis and prototyping, points to a data-driven and efficiency-focused design team. The expectation to contribute to improving team practices suggests a culture of continuous learning and adaptation within the design function.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience, is highly valued. A strong portfolio demonstrating equivalent expertise will be considered in lieu of formal education.

Experience: Minimum of 2-5 years of professional experience in a UX or Product Design role, with a proven track record of delivering user-centered digital products.

Required Skills:

• Demonstrated experience in a dedicated UX or Product Design role.

• Proven ability to work effectively within an Agile Product Development team environment.

• Deep understanding of core UX processes, including discovery, ideation, prototyping, and testing.

• Proficiency in creating detailed wireframes, user flows, and high-fidelity interactive prototypes.

• Strong command of Figma for design creation, collaboration, and prototyping.

• Experience utilizing AI tools (specifically Claude Code/Design preferred) for research synthesis, ideation, rapid prototyping, and production-ready handoffs.

• Solid understanding of responsive design principles and their application across various devices.

• Excellent typographic skills, including a strong grasp of layout, form, and visual hierarchy.

• Ability to present design work clearly and confidently to diverse audiences, including peers, product managers, engineers, and stakeholders.

• High attention to detail, ensuring accuracy and quality in all design deliverables.

• Commitment to visiting the Glasgow office at least once per week for team days and collaborative sessions. Preferred Skills:

• Experience within the healthtech or digital healthcare sector.

• Familiarity with additional industry-standard design and research tools beyond Figma.

• Experience in conducting and synthesizing user research, including usability testing and journey mapping.

• Knowledge of contributing to and maintaining design systems.

• Understanding of digital accessibility standards and best practices (e.g., WCAG).

• Experience defining and tracking design-related KPIs and metrics.

• A passion for mobile app and web design innovation.

📝 Enhancement Note: The requirements emphasize practical experience and tool proficiency, particularly in Figma and AI tooling. The "2-5 years" experience level suggests that candidates should be ready to take ownership of features, not just contribute to them. The preference for healthtech experience and AI tooling (Claude Code/Design) indicates a specific focus for this role within Phlo's operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX/Product Design projects, demonstrating end-to-end design ownership.

• Case studies that clearly articulate the problem, your role, the design process undertaken, key decisions made, and the impact of the final solution.

• Examples of wireframes, user flows, journey maps, and high-fidelity prototypes that illustrate your design thinking and execution.

• Evidence of how you have utilized user research and data (including AI-generated insights) to inform design decisions and drive measurable outcomes.

• Demonstrations of your proficiency with Figma and any AI design tools used in your projects. Process Documentation:

• Examples of how you have documented design processes, decisions, and specifications for cross-functional teams, particularly developers.

• Instances where you have contributed to or maintained design systems, showcasing an understanding of component-based design and scalability.

• Documentation of how you have defined and tracked design success metrics, illustrating a data-driven approach to design evaluation.

• Work samples that reflect adherence to accessibility and responsive design standards.

📝 Enhancement Note: For a UX Designer role, a strong portfolio is paramount. The requirements emphasize not just the final designs but the process, rationale, and impact. Highlighting the use of AI tools and data-driven decision-making will be crucial for demonstrating suitability for this specific role.

💵 Compensation & Benefits

Salary Range: £36,000 - £46,000 per annum, commensurate with experience and qualifications.

Benefits:

• Company Bonus Scheme: Potential for up to a 10% bonus based on performance.

• Annual Leave: 33 days per year (including 8 bank holidays), with an additional day for every complete year of service up to 5 extra days.

• Birthday Day Off: An extra day to celebrate your birthday.

• Pension Scheme: 5% employer contribution.

• Private Medical Insurance: Provided via Vitality.

• Comprehensive Leave Policies: Including Bereavement Leave (covering family, friends, pets, miscarriage), Enhanced Maternity/Paternity/Adoption Pay (after 1 year), Charity Day, Dependant Leave, Duvet Days, Fertility Leave, Pawternity Leave, and Menopause Leave.

• Staff Discount: 20% on Phlo Clinic products.

• Mental Health Support: 8 free professional counselling sessions.

• Perkbox Membership: Access to discounts and reward points.

• Employee Referral Scheme: £500 for successful referrals.

• Hybrid Working: Flexible arrangement with one day per week in the Glasgow office.

• Casual Dress Code: Encouraging a comfortable work environment.

Working Hours: Standard Full-Time (approximately 40 hours per week), with a hybrid arrangement allowing for flexibility.

📝 Enhancement Note: The salary range of £36,000-£46,000 for a UX Designer with 2-5 years of experience in Glasgow is competitive, aligning with industry benchmarks for similar roles in the UK. The extensive list of benefits, particularly the progressive leave policies and mental health support, indicates a strong focus on employee well-being and work-life balance, which is attractive to professionals in the tech and design fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthtech. Phlo is a rapidly growing technology company redefining modern healthcare by making access to care simpler, faster, and more personal through innovation, compassion, and technology.

Company Size: Ranked 13th in the Sunday Times 100 Tech 2026, indicating significant growth and a dynamic, fast-paced environment. The company is scaling up rapidly.

Founded: [Not explicitly stated, but context implies a relatively young, fast-growing company] Phlo's rapid growth suggests a modern and adaptable organizational structure.

Team Structure:

• The UX team works as part of cross-functional "squads" alongside product owners, engineers, and testers.

• Designers also come together as a wider design team for collaboration and shared learning.

• This structure fosters close collaboration within product teams while maintaining a strong design community of practice. Methodology:

• Agile Product Development is the core methodology, emphasizing iterative development and cross-functional teamwork.

• A strong focus on user-centered design, data-driven decision-making, and continuous improvement of design practices and processes.

• The integration of AI tooling is a key aspect of their modern approach to design and development efficiency.

Company Website: www.phloclinic.co.uk, www.wearephlo.com

📝 Enhancement Note: Phlo's culture appears to be a blend of a fast-paced startup environment with the structured approach of a growing tech company. The emphasis on patient-centricity, innovation, collaboration, and continuous improvement is key. The ranking in the Sunday Times 100 Tech 2026 highlights their success and ambitious growth trajectory.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX Designer, suitable for individuals with 2-5 years of dedicated experience. It offers the opportunity to take ownership of design initiatives, influence product direction, and contribute to a rapidly scaling healthtech business.

Reporting Structure: The UX Designer will work within Agile squads and report into a Design Lead or Head of Design. There will be collaboration with Product Managers and Engineering Leads.

Operations Impact: The UX Designer will directly impact the usability, accessibility, and overall effectiveness of Phlo's digital healthcare products. Their work will be critical in simplifying patient access to care, improving clinician workflows, and enhancing the experience for pharmacy teams and partners, ultimately contributing to the company's mission and business success.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas of UX/Product Design, such as user research, interaction design, or design systems, potentially leading to senior or specialist roles.

• Leadership Potential: As the company scales, there will be opportunities to mentor junior designers, lead design initiatives for larger product areas, or move into a Design Lead position.

• Industry Exposure: Gain in-depth experience within the rapidly evolving healthtech sector, a high-demand and impactful industry.

• Process Improvement: Contribute to shaping and refining the design processes and best practices within a growing team.

• AI Tooling Mastery: Develop advanced proficiency in cutting-edge AI design tools, a highly sought-after skill in the current market.

📝 Enhancement Note: The role offers significant potential for growth, not only within UX design but also potentially into leadership or specialization roles as Phlo continues its rapid expansion. The emphasis on AI tools suggests a unique opportunity to become an early adopter and expert in this evolving area of design.

🌐 Work Environment

Office Type: Hybrid working model. The company is headquartered in the Onyx building on Bothwell St in Glasgow City Centre.

Office Location(s): Onyx building, Bothwell St, Glasgow City Centre. This central location is likely well-served by public transport.

Workspace Context:

• Collaborative Hub: The Glasgow office serves as a hub for in-person collaboration, team days, and strategic discussions.

• Modern Tools: Access to modern design tools and technology, including Figma and AI tooling, to support efficient and innovative design work.

• Team Interaction: Dedicated "team days" in the office provide structured opportunities for designers to connect, share work, and foster a strong team culture.

Work Schedule: Predominantly remote, with a mandatory one day per week in the Glasgow office. This offers a balance between the flexibility of remote work and the benefits of in-person collaboration. The standard working hours are approximately 40 per week.

📝 Enhancement Note: The hybrid model with a specific office day aims to balance flexibility with the benefits of in-person collaboration, which is crucial for design teams. The central Glasgow location is a practical consideration for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess relevant experience, skills, and alignment with the role requirements.

• Hiring Manager/Team Interview: Discussion about your background, experience, and motivations, often including specific questions about your approach to UX design challenges.

• Design Challenge/Portfolio Review: A practical assessment where you'll present a selection of your work, discuss your process, and potentially tackle a hypothetical design problem relevant to Phlo's products. This is where you'll demonstrate your Figma and AI tool proficiency.

• Stakeholder/Cross-functional Interview: Meeting with product managers, engineers, or other key stakeholders to assess collaboration style, communication skills, and ability to integrate into the Agile squad.

• Final Interview: Potentially a final discussion with a senior leader to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest projects that best showcase your UX/Product Design skills, especially those demonstrating end-to-end ownership, AI tool usage, and impact in a relevant industry.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process, key decisions, and the measurable outcomes or impact. Use visuals effectively.

• Highlight AI Integration: Explicitly detail how you used AI tools (e.g., Claude Code/Design) for research synthesis, ideation, prototyping, or handoff, and the benefits achieved.

• Showcase Figma Proficiency: Be prepared to navigate through your Figma files or present specific examples of complex components, interactive prototypes, or design system contributions.

• Focus on Impact: Quantify results whenever possible (e.g., improvements in conversion rates, task completion times, user satisfaction scores).

• Address Accessibility: Demonstrate an understanding of and commitment to designing for accessibility.

Challenge Preparation:

• Understand the Context: Research Phlo's products, mission, and target audience. Think about potential user needs and design challenges in digital healthcare.

• Process Focus: Be prepared to explain your design process and how you would approach a given problem, emphasizing user research, iterative design, and data-driven decisions.

• AI Tooling Strategy: Think about how you would leverage AI tools for the specific challenge presented.

• Communication: Practice articulating your thoughts clearly and concisely, as you'll need to explain your design rationale effectively.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on portfolio presentation and practical application of design skills, particularly with Figma and AI tools. Candidates should be prepared to articulate their design process and demonstrate how they drive impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaboration. Expected to be used extensively for all design deliverables.

• AI Tooling (Claude Code/Design preferred): Integral to the design workflow for research synthesis, ideation, rapid prototyping, and production-ready handoff. Proficiency is a key requirement.

• User Research Tools: Potentially tools like UserTesting.com, Maze, Lookback, or similar platforms for conducting usability testing and gathering feedback.

• Project Management/Workflow Tools: Such as Jira, Asana, Trello, or similar, for managing tasks within Agile squads and tracking project progress.

Analytics & Reporting:

• Analytics Platforms: Experience with tools like Google Analytics, Amplitude, Mixpanel, or Pendo to track user behavior, engagement, and conversion metrics.

• Data Visualization Tools: Familiarity with tools that can help visualize design impact and performance data, though specific tools are not listed.

CRM & Automation:

• While not a direct requirement for the UX Designer, understanding how designs integrate with CRM systems (e.g., Salesforce) or marketing automation platforms can be beneficial for context.

📝 Enhancement Note: Proficiency in Figma is a baseline. The explicit mention of AI tooling, specifically Claude Code/Design, is a significant differentiator and a key area for candidates to highlight. Understanding how to leverage these tools for efficiency and innovation will be critical.

👥 Team Culture & Values

Operations Values:

• Collaboration: Working effectively within cross-functional squads and the wider design team is paramount.

• Curiosity: A drive to understand user needs, explore new design solutions, and learn about the healthtech space.

• Drive to Make a Difference: A genuine passion for improving healthcare access and patient outcomes through innovative design.

• Efficiency & Speed: A commitment to delivering high-quality designs efficiently, leveraging modern tools and processes.

• Data-Driven Approach: Using metrics and user feedback to inform design decisions and measure success.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with Product Owners, Engineers, and Testers within Agile squads.

• Design Critique Culture: Openness to receiving and giving constructive feedback during design reviews and team sessions.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and insights, particularly regarding AI tooling and design processes.

• Iterative Feedback Loops: Embracing feedback from peers, users, and stakeholders to continuously refine designs.

📝 Enhancement Note: Phlo emphasizes values that foster innovation, collaboration, and a strong sense of purpose, particularly relevant in the healthtech sector. The collaboration style is deeply embedded in the Agile methodology and encourages continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: In a fast-paced, growing company, ensuring design quality is maintained while meeting rapid development timelines is a constant challenge.

• Integrating AI Effectively: Mastering the use of AI tools and integrating them seamlessly into established design workflows, moving beyond novelty to genuine efficiency gains.

• Designing for Diverse Users: Creating intuitive experiences for a wide range of users, including patients, clinicians, and pharmacy teams, each with unique needs and technical aptitudes.

• Navigating Complex Healthcare Systems: Designing solutions that simplify a potentially complex healthcare journey for users.

Learning & Development Opportunities:

• Advanced AI Tooling: Becoming an expert in cutting-edge AI design tools, which is a significant career advantage.

• Healthtech Specialization: Deepening knowledge and expertise in the unique challenges and opportunities within the digital healthcare sector.

• Design Leadership: Opportunities to take on more responsibility, mentor junior designers, and influence design strategy as the company scales.

• Process Innovation: Contributing to the continuous evolution of design practices and workflows within Phlo.

• Industry Trends: Staying abreast of emerging trends in UX design, AI, and healthtech through internal knowledge sharing and potentially external resources.

📝 Enhancement Note: The role presents opportunities to tackle complex design problems in a critical sector, with a strong emphasis on leveraging new technologies like AI. The growth potential is tied to the company's expansion and the individual's initiative in skill development and process contribution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you drove the end-to-end design process for a feature or product. What were the key challenges, and how did you overcome them?"

• "How do you approach incorporating AI tools into your design workflow? Can you provide an example of how you've used AI for research synthesis or rapid prototyping?"

• "Walk us through a project where you had to balance user needs with business goals. How did you make trade-offs, and what was the outcome?"

• "How do you incorporate user feedback and data to iterate on your designs? What metrics do you typically track to measure design success?" Company & Culture Questions:

• "What interests you about Phlo and the healthtech industry specifically?"

• "How do you collaborate with product managers and engineers in an Agile environment?"

• "Describe your experience working with or contributing to a design system."

• "How do you ensure your designs are accessible and meet responsive standards?" Portfolio Presentation Strategy:

• Structure: Begin with a brief overview of Phlo and the role. Then, present 2-3 key projects, dedicating ample time to each. For each project:

  • Context: Briefly set the scene (company, problem, goals).
  • Your Role: Clearly define your responsibilities and contributions.
  • Process: Detail your UX journey (research, ideation, wireframing, prototyping, testing).
  • AI Integration: Specifically highlight how AI tools were used and the benefits.
  • Key Decisions: Explain critical design choices and their rationale.
  • Outcome: Present the results, ideally with quantifiable data.

• Figma Walkthrough: Be ready to navigate your Figma files, showcasing specific examples of your work, prototyping skills, or design system contributions.

• AI Tool Demo (if applicable): If possible and relevant, be prepared to briefly demo how you used AI tools in a project.

• Q&A: Anticipate questions about your process, decisions, and the impact of your work.

📝 Enhancement Note: Preparation should focus on showcasing practical application of UX principles, proficiency with Figma and AI tools, and an understanding of Phlo's mission. Being able to articulate your process and the impact of your work is crucial.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Phlo careers portal.

• Tailor Your CV: Highlight your experience in UX/Product Design, Agile environments, Figma proficiency, and any experience with AI design tools (especially Claude Code/Design). Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 strong case studies that demonstrate your end-to-end design process, AI tool utilization, and impact. Ensure it's easily accessible and clearly articulates your contributions and outcomes.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on your process, decision-making, and the results achieved. Be ready to discuss your experience with Figma and AI tools in detail.

• Research Phlo: Familiarize yourself with Phlo's mission, products, and recent achievements (e.g., Sunday Times ranking) to demonstrate genuine interest and understanding of their context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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