UX Designer

📍 Job Overview

Job Title: UX Designer

Company: OSF HealthCare

Location: Peoria, Illinois, United States

Job Type: FULL_TIME

Category: UX/UI Design & Digital Experience Operations

Date Posted: 2026-09-04T19:23:00

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the creation and implementation of intuitive and engaging digital user experiences, aligning with OSF HealthCare's mission and patient-centric approach.

• Leverage design thinking principles and agile methodologies to deliver high-quality UX/UI solutions for digital platforms.

• Conduct and guide UX research and testing activities to ensure user needs are met and user behavior is understood.

• Collaborate with cross-functional teams to translate business requirements into seamless user journeys and compelling visual designs.

• Contribute to the optimization of digital touchpoints, enhancing user satisfaction and operational efficiency within the healthcare ecosystem.

📝 Enhancement Note: This role is framed within a healthcare context, implying a focus on patient experience and the operational efficiency of digital healthcare services. The emphasis on "customized experiences" and "whole person" well-being suggests a holistic approach to UX design.

📈 Primary Responsibilities

• Design and develop user flows, wireframes, storyboards, and site maps to effectively communicate interaction and design ideas for digital platforms.

• Create high-fidelity mockups and graphic designs using industry-standard tools to represent the visual and interactive elements of user interfaces.

• Plan and execute UX research techniques, including user interviews, usability testing, and heuristic evaluations, to gather insights and validate design decisions.

• Provide clear and actionable guidance to development teams on the implementation of UX/UI designs, ensuring fidelity to the intended user experience.

• Analyze user behavior data from digital analytics and reporting tools to identify areas for improvement and inform iterative design processes.

• Collaborate closely with product managers, developers, and stakeholders to ensure design solutions align with business objectives and technical constraints.

• Maintain and evolve design systems and style guides to ensure consistency and scalability across all digital products and services.

• Champion user-centered design principles throughout the organization, advocating for the needs of patients and other digital users.

📝 Enhancement Note: The responsibilities highlight a blend of creative design execution and analytical rigor, common in operations-focused UX roles. The emphasis on "customized experiences" and "user behavior" points towards a data-informed design process crucial for optimizing digital healthcare interactions.

🎓 Skills & Qualifications

Education: Bachelor’s Degree in Graphic Design, UX Design, Human-Computer Interaction, or a closely related field.

Experience: Minimum of 3 years of professional experience in UX/UI design, graphic design, digital media, or agency environments, with a strong portfolio demonstrating successful project outcomes.

Required Skills:

• Proven expertise in UX/UI design principles and methodologies, including user research, wireframing, prototyping, and usability testing.

• Proficiency with industry-standard UX/UI design tools such as Figma, Sketch, or Adobe XD.

• Strong command of graphic design principles and software, including Adobe Creative Suite (InDesign, Illustrator, Photoshop).

• Familiarity with the design thinking process and experience working within agile development environments.

• Ability to create detailed flow diagrams, storyboards, and site maps to articulate complex user journeys and system interactions.

• Excellent project management skills with the ability to manage multiple priorities and deadlines effectively in a fast-paced setting.

• A balanced approach, demonstrating both strategic vision and tactical execution capabilities.

• Exceptional organizational skills, attention to detail, and a professional, assertive demeanor. Preferred Skills:

• 5 years of experience in graphic design, UX design, digital media, or agency settings.

• Experience utilizing digital analytics and reporting tools (e.g., Google Analytics, Adobe Analytics) to inform design decisions.

• Exposure to healthcare marketing or digital health solutions.

• Experience with online advertising platforms and creative tools like Creatopy.

• Possess a digital marketing certification.

📝 Enhancement Note: The preferred qualifications emphasize analytical skills and domain-specific knowledge (healthcare marketing), suggesting the role requires an operations-minded UX professional who can translate user needs into measurable business outcomes within the healthcare sector.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct projects demonstrating a comprehensive understanding of the UX design process from research to final implementation.

• Include case studies that clearly articulate the problem statement, user research methodologies, design solutions, and quantifiable outcomes or impact.

• Highlight examples of wireframes, user flows, interactive prototypes, and final UI designs, emphasizing the rationale behind design decisions.

• Demonstrate experience with agile development workflows and how UX integrates into iterative product cycles.

• Present projects that reflect an ability to manage multiple projects and priorities, showcasing efficiency and organizational skills. Process Documentation:

• Provide evidence of creating and utilizing user personas, journey maps, and service blueprints to inform design strategy.

• Illustrate how user feedback and testing results were incorporated into design iterations and process improvements.

• Detail your approach to collaborating with cross-functional teams, including developers, product managers, and stakeholders, to ensure seamless project execution.

• Showcase examples of how you have translated complex requirements into user-friendly interfaces and workflows.

📝 Enhancement Note: A strong portfolio is critical for UX roles. For this position, it should emphasize not just design aesthetics but also the strategic and analytical aspects of UX – how design decisions drove user engagement, improved operational efficiency, and contributed to business objectives within a healthcare context.

💵 Compensation & Benefits

Salary Range: The expected pay for this position is $41.65 - $49.00 per hour. Actual pay will be determined by experience, skills, and internal equity. This is a Salaried position.

Benefits:

• Comprehensive health insurance coverage.

• Competitive compensation package.

• Recognition programs to acknowledge outstanding contributions.

• Well-being offerings designed to support the whole person, addressing various life stages and career phases.

• Access to OSF HealthCare's extensive total rewards package, focusing on benefits, compensation, recognition, and well-being.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Specific working hours may vary based on project needs and team collaboration requirements, but the role is primarily on-site.

📝 Enhancement Note: The specified hourly range ($41.65 - $49.00) translates to an annual salary range of approximately $86,608 - $101,920. This range is competitive for a UX Designer with 3-5 years of experience in a mid-sized metropolitan area like Peoria, Illinois, considering the healthcare industry's typical compensation structures. The "Salaried position" note indicates this is not an hourly wage but a fixed annual salary paid out bi-weekly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare. OSF HealthCare is a leading integrated health system dedicated to providing exceptional patient care, advancing medical research, and fostering community well-being.

Company Size: OSF HealthCare is a large, integrated health system, employing thousands of Mission Partners across multiple states. This scale implies robust operational processes and a structured environment for UX professionals.

Founded: OSF HealthCare traces its roots back to 1896, with a long-standing commitment to compassionate care and innovation. This deep history suggests a culture that values tradition while embracing forward-thinking advancements in patient care and digital services.

Team Structure:

• The UX Designer will likely be part of a digital experience or IT department, working within a team that may include other designers, developers, product managers, and digital strategists.

• Reporting structure typically involves a UX Lead, Design Manager, or Director of Digital Experience, with opportunities for close collaboration with product owners and business stakeholders.

• Cross-functional collaboration is essential, involving regular interaction with marketing, patient services, clinical teams, and IT operations to ensure cohesive digital strategies. Methodology:

• OSF HealthCare likely employs a data-driven approach to decision-making, leveraging analytics to understand user behavior and measure the impact of digital initiatives.

• Workflow planning and optimization are key, with a focus on streamlining user journeys and improving the efficiency of digital healthcare services.

• Automation and efficiency practices are likely integrated into digital processes to enhance user experience and operational effectiveness.

Company Website: https://www.osfhealthcare.org/

📝 Enhancement Note: The healthcare industry context is paramount. UX designers at OSF HealthCare are expected to contribute to a mission-driven organization, balancing user needs with patient safety, regulatory compliance, and the operational realities of a large healthcare system.

📈 Career & Growth Analysis

Operations Career Level: This UX Designer role is positioned at a mid-level, requiring 3-5 years of experience. It indicates a level of autonomy and responsibility for executing design projects, contributing to design strategy, and mentoring junior team members if applicable. The role requires a blend of tactical design skills and a strategic understanding of how UX impacts operational efficiency and patient outcomes.

Reporting Structure: The UX Designer will report to a design manager or director within the digital experience or IT division. This structure allows for mentorship and guidance while providing exposure to broader organizational goals and strategic decision-making processes within the healthcare operations framework.

Operations Impact: The UX Designer's work directly influences patient engagement, satisfaction, and the efficiency of digital healthcare services. By creating intuitive and accessible digital tools, the role contributes to improved patient outcomes, reduced administrative burden, and enhanced operational workflows across the OSF HealthCare system.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX/UI design, such as patient portal design, mobile health applications, or data visualization for healthcare analytics.

• Leadership Development: Potential to advance into senior UX Designer, Lead UX Designer, or UX Manager roles, taking on greater project leadership, team management, and strategic planning responsibilities.

• Skill Enhancement: Access to professional development resources, training programs, and opportunities to attend industry conferences focusing on UX, digital health, and healthcare innovation.

• Cross-Functional Mobility: Potential to transition into related roles within product management, digital strategy, or healthcare informatics, leveraging a strong understanding of user needs and operational processes.

📝 Enhancement Note: Growth in a UX role within a large healthcare organization often involves specializing in patient-facing applications or operational tools, with a clear path toward leadership positions that manage design teams and influence digital strategy.

🌐 Work Environment

Office Type: This is an on-site role, requiring the UX Designer to work from the OSF HealthCare offices located at 124 SW Adams St, Peoria, Illinois. The environment is likely professional and collaborative, designed to foster teamwork and innovation within the healthcare sector.

Office Location(s): The primary office location is Peoria, Illinois. This central Illinois location offers a balance of professional opportunities within a well-established healthcare system.

Workspace Context:

• The workspace will be designed to facilitate collaboration, with opportunities for in-person meetings, brainstorming sessions, and design critiques with colleagues.

• Access to necessary design software, hardware, and potentially specialized UX research tools will be provided to support the design process.

• Regular interaction with UX/UI teams, product managers, IT professionals, and other stakeholders will be integral to the daily work, promoting a dynamic and communicative environment.

Work Schedule: The standard work schedule is approximately 40 hours per week. While the role is primarily on-site, there may be occasional flexibility or requirements for extended hours during critical project phases, consistent with full-time employment expectations in a professional setting.

📝 Enhancement Note: The on-site requirement is typical for roles that involve deep collaboration and hands-on work with specialized equipment or sensitive information, common in healthcare settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational UX/UI skills, relevant experience, and alignment with the role's requirements.

• Technical Interview: A discussion focused on your design process, problem-solving abilities, and technical proficiency with design tools. This may include a portfolio walkthrough where you present specific case studies.

• Design Challenge/Exercise: Candidates may be asked to complete a design exercise or case study, either prior to or during an interview, to evaluate their approach to a real-world UX problem relevant to healthcare.

• Team/Stakeholder Interviews: Meetings with potential team members, hiring managers, and key stakeholders to assess cultural fit, collaboration style, and understanding of the healthcare landscape.

• Final Interview: A concluding discussion to address any remaining questions and confirm mutual fit for the role and OSF HealthCare.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills in UX/UI design, research, and problem-solving, with a preference for healthcare-related projects if available.

• Tell a Story: For each project, clearly articulate the challenge, your role, the process you followed, your design decisions, and the measurable impact or outcomes. Use visuals effectively to support your narrative.

• Highlight Process: Demonstrate your understanding of the end-to-end UX process, including research, ideation, prototyping, testing, and iteration.

• Quantify Impact: Whenever possible, use data and metrics to illustrate the success of your designs (e.g., improved conversion rates, increased user satisfaction scores, reduced task completion times).

• Tailor to OSF: Research OSF HealthCare's mission and services to tailor your presentation and highlight how your UX skills can contribute to their goals.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly research OSF HealthCare and the specific problem area. Consider the unique needs of patients and healthcare providers.

• Structure Your Approach: Outline your process for tackling the challenge, including research, ideation, and proposed solutions. Be prepared to explain your rationale.

• Focus on User-Centricity: Emphasize how your proposed solutions address user needs and pain points within the healthcare context.

• Be Realistic: Consider technical constraints and operational realities that might influence design feasibility within a large healthcare system.

📝 Enhancement Note: The interview process for a UX role in healthcare often includes a strong emphasis on practical application and strategic thinking, requiring candidates to demonstrate not only design talent but also an understanding of the operational and ethical considerations within the industry.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Figma, Sketch, Adobe XD (required for creating wireframes, mockups, and prototypes).

• Graphic Design Software: Adobe Creative Suite (InDesign, Illustrator, Photoshop) for visual asset creation and manipulation.

• Prototyping Tools: InVision, Marvel, or built-in capabilities within Figma/Sketch for interactive prototype development.

• Collaboration Tools: Microsoft Suite (Word, Excel, PowerPoint) for documentation and presentations; potentially platforms like Jira or Asana for project management.

Analytics & Reporting:

• Digital Analytics Platforms: Google Analytics, Adobe Analytics, or similar tools for tracking user behavior, website performance, and campaign effectiveness.

• Reporting Tools: Ability to interpret data from analytics platforms and present findings clearly.

CRM & Automation:

• While not a primary focus for this UX role, familiarity with how CRM systems (e.g., Salesforce Health Cloud) and marketing automation platforms integrate with digital experiences can be beneficial.

• Understanding of how user data flows between systems to inform design and personalization efforts.

📝 Enhancement Note: Proficiency in industry-standard UX/UI design tools is non-negotiable. Experience with analytics tools is highly valued for data-informed design, and a basic understanding of CRM and automation can provide context for how UX impacts broader business operations.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to OSF HealthCare's mission of patient care, service, and community well-being, influencing design decisions to prioritize patient needs and positive health outcomes.

• Collaboration: A culture that emphasizes teamwork, open communication, and cross-functional partnership to achieve shared goals.

• Innovation: Encouragement of creative thinking and the exploration of new technologies and approaches to improve digital experiences and healthcare delivery.

• Data-Driven: A focus on using data and analytics to inform design strategy, measure impact, and drive continuous improvement in user experiences and operational efficiency.

• Accountability: A commitment to taking ownership of projects, delivering high-quality work, and contributing to the overall success of the digital transformation initiatives.

Collaboration Style:

• Cross-Functional Integration: Active participation in team meetings, design reviews, and workshops with product managers, developers, marketers, and clinical staff to ensure holistic project development.

• Feedback Exchange: An open and constructive environment for sharing and receiving feedback on designs, fostering a culture of continuous learning and improvement.

• Knowledge Sharing: Practices that encourage the sharing of best practices, insights, and learnings within the UX/UI team and across relevant departments to elevate collective expertise.

📝 Enhancement Note: The core values at OSF HealthCare, particularly those related to patient care and mission, will heavily influence the UX team's approach. Designers are expected to integrate these values into their work, ensuring that digital solutions are not only functional but also compassionate and aligned with the organization's ethical framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Healthcare Complexity: Navigating the intricate regulations, privacy concerns (e.g., HIPAA), and diverse user needs within the healthcare industry presents unique design challenges.

• Legacy Systems Integration: Working with existing technology infrastructure and potentially older systems can require creative problem-solving to implement modern UX solutions.

• Balancing Stakeholder Needs: Effectively managing the expectations and requirements of various stakeholders (patients, clinicians, administrators, IT) to create unified and effective digital experiences.

• Measuring UX Impact: Quantifying the direct impact of UX improvements on patient outcomes, operational efficiency, and business metrics within a complex healthcare ecosystem.

Learning & Development Opportunities:

• Specialized Training: Opportunities to attend workshops and courses on healthcare UX, accessibility standards (WCAG), and emerging technologies in digital health.

• Industry Conferences: Participation in leading UX and healthcare technology conferences to stay abreast of industry trends and best practices.

• Mentorship Programs: Access to mentorship from senior UX professionals or leaders within OSF HealthCare to guide career development and skill enhancement.

• Cross-Departmental Projects: Involvement in projects that span different departments, providing exposure to broader healthcare operations and strategic initiatives.

📝 Enhancement Note: The challenges in healthcare UX often revolve around balancing user needs with strict compliance and operational constraints. Growth opportunities are typically tied to specialization within healthcare digital services and developing strategic leadership skills.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex user group with diverse needs. How did you approach understanding their requirements and ensuring accessibility?" (Focus on empathy, research methods, and inclusive design).

• "How do you balance user needs with business objectives and technical constraints in your design process? Provide an example." (Highlight your strategic thinking, negotiation skills, and iterative approach).

• "Walk us through a project where you used UX research and data to inform your design decisions and drive a specific outcome." (Prepare a case study showcasing your analytical rigor and impact measurement). Company & Culture Questions:

• "What interests you about working for OSF HealthCare, and how do you see your UX skills contributing to our mission of patient care?" (Research OSF's mission, values, and recent initiatives).

• "How do you approach collaboration with non-designers, such as developers, product managers, or clinical staff?" (Emphasize your communication style, teamwork, and ability to translate technical/clinical requirements into design).

• "Describe your experience with agile development methodologies and how you integrate UX into sprints." (Showcase your understanding of agile processes and your ability to deliver value iteratively). Portfolio Presentation Strategy:

• Structure Your Narrative: Begin with a compelling overview of your role and the project's goals. Clearly articulate the problem and the user(s) you were designing for.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and solutions. Explain why you made specific design choices.

• Focus on Impact: Quantify the results of your work whenever possible. Did your design improve user satisfaction, efficiency, or achieve a specific business metric?

• Be Ready for Questions: Anticipate questions about your design decisions, challenges faced, and alternative solutions you considered. Be prepared to discuss your thought process in detail.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating not only design craft but also an understanding of the healthcare context, a robust problem-solving methodology, and the ability to collaborate effectively within a mission-driven organization.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the OSF Careers portal at https://www.osfcareers.org.

• Curate Your Portfolio: Select 3-5 of your strongest UX/UI design projects that best highlight your skills and experience. Ensure each project includes a clear problem statement, your process, design rationale, and measurable outcomes. Prioritize projects demonstrating healthcare relevance or complex problem-solving.

• Tailor Your Resume: Highlight keywords and responsibilities from the job description, such as "UX design," "graphic design," "Adobe Creative Suite," "Figma," "design thinking," and "agile development." Quantify your achievements with specific metrics where possible.

• Prepare for the Interview: Research OSF HealthCare's mission, values, and recent digital initiatives. Practice articulating your design process, problem-solving approach, and how your skills align with the organization's goals. Prepare to walk through your portfolio case studies.

• Understand the Healthcare Context: Familiarize yourself with common UX challenges in healthcare, such as patient privacy (HIPAA), accessibility, and the need for intuitive interfaces for both patients and clinicians.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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