UX Designer

📍 Job Overview

Job Title: UX Designer

Company: EROAD

Location: Auckland (Albany HQ), New Zealand

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: May 28, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: On-site

🚀 Role Summary

• Design and craft intuitive, usable, and delightful digital experiences across EROAD's App, Web, and in-cab touchpoints.

• Apply human-centred design principles to identify and solve customer needs, pain points, and opportunities.

• Utilize a data-driven approach, leveraging user research, metrics, and analytics to inform design decisions and product improvements.

• Collaborate closely with Product Managers, Engineering teams, and cross-functional stakeholders to shape product vision and deliver cohesive customer experiences.

• Champion and evolve EROAD's design system to ensure consistency, efficiency, and quality across the digital ecosystem.

📝 Enhancement Note: This role is positioned as a Mid-Senior UX Designer, indicating a need for significant experience in end-to-end design processes, from user research and strategy to the delivery of high-fidelity designs. The emphasis on "designing at scale" and "large organizations or at scale" suggests a requirement for experience in complex product environments, likely within a SaaS or technology-driven company like EROAD, which operates in the fleet management technology sector.

📈 Primary Responsibilities

• Lead the full design lifecycle, from opportunity identification and user research through to journey mapping, wireframing, prototyping, interaction design, and delivery of final assets.

• Partner with Product Managers to define product vision by conducting thorough user research and prioritizing customer pain points.

• Employ user research techniques such as user interviews, on-site observations, and surveys to understand customer needs and gather feedback.

• Analyze current user patterns using metrics-driven design thinking to identify areas for product improvement and potential new offerings.

• Develop customer-centered user journeys in collaboration with the UX team.

• Facilitate workshops and collaborative design sessions with Product Managers and cross-functional teams to identify and explore design solutions.

• Provide UX direction and education to Engineering Teams by attending daily scrums and engaging in day-to-day activities.

• Promote human-centered design principles and ensure a consistent UX across all of EROAD's product offerings.

• Evolve and evangelize the company's design system.

• Transform complex design challenges into simple, easy-to-use, and delightful experiences.

• Monitor and measure the impact of design solutions, using insights to continuously improve the customer experience.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the entire UX design process, from strategic product input (shaping product vision, identifying pain points) to tactical execution (wireframing, prototyping, asset delivery). The inclusion of "metrics-driven design thinking" and "monitoring and measuring impact" points towards a need for a UX professional who can demonstrate the business value of their design work.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is typically expected for this level of role. Relevant certifications in UX design or user research can also be beneficial.

Experience: 5+ years of professional experience designing digital products or services, with a strong focus on user experience in large organizations or at scale. Experience designing across multiple digital platforms, including responsive web, mobile applications, and integrated product environments is essential.

Required Skills:

• Extensive experience designing across digital platforms/technologies (responsive web, app, etc.) in large organizations or at scale.

• Ability to create comprehensive UX documentation, including transaction flows, scenarios, wireframes, navigation models, prototypes, and user interaction specifications.

• Proven experience in conducting user research (interviews, observations, surveys) and evaluating user feedback.

• Strong understanding of human-centered design principles and user-centered design processes.

• Experience with design systems, including their maintenance, evolution, and promotion.

• Proficiency in transforming complex problems into simple, intuitive, and delightful user experiences.

• Excellent stakeholder engagement and collaboration skills across product, engineering, and customer-facing teams.

• Strong problem-solving skills with the ability to deliver outcomes in fast-moving environments.

• Confidence in communicating design rationale and influencing decision-making.

Preferred Skills:

• Front-end development knowledge (e.g., HTML, CSS, JavaScript) is advantageous.

• Experience with accessibility standards and inclusive design principles.

• Familiarity with Agile/Scrum methodologies and participation in daily scrums.

• Experience presenting ideas and proposals to diverse audiences.

📝 Enhancement Note: The requirements emphasize practical, hands-on design skills and experience in complex, scaled environments. The blend of research, design execution, and system thinking (design systems) is crucial. The preference for front-end development knowledge suggests a desire for a designer who has a good understanding of technical feasibility.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio showcasing a range of digital design projects, with a clear emphasis on user-centered design processes and problem-solving.

• Demonstrations of end-to-end design thinking, from initial research and ideation to final design solutions and impact.

• Examples of UX documentation such as user journeys, flow diagrams, wireframes, interactive prototypes, and detailed interaction specifications.

• Evidence of experience designing for complex product ecosystems or at scale, illustrating the ability to manage and maintain consistency.

Process Documentation:

• Clear articulation of design processes used, including user research methodologies, ideation techniques, and prototyping tools.

• Documentation of how design systems were utilized, evolved, or contributed to, demonstrating an understanding of scalability and consistency.

• Examples of collaboration with product managers and engineering teams, illustrating workflow integration and communication strategies.

• Evidence of how data and user feedback were incorporated into the design process to iterate and improve solutions.

📝 Enhancement Note: A robust portfolio is critical for a UX Designer. The emphasis here is on demonstrating not just aesthetic skills but a deep understanding of the design process, user research, problem-solving, and the ability to deliver tangible results within a collaborative and scaled environment.

💵 Compensation & Benefits

Salary Range: Based on EROAD's description as a publicly listed company with international reach and recent significant mergers, and considering the Mid-Senior UX Designer role in Auckland, New Zealand, a competitive salary range would be estimated between NZD $90,000 - $130,000 annually. This range accounts for the required 5+ years of experience, the specific skills, and the high cost of living and competitive tech market in Auckland.

Benefits:

• Competitive salary.

• Comprehensive leadership development programs.

• Fully paid medical insurance.

• Peer-to-peer recognition frameworks.

• Regular check-ins on culture, ways of working, and Employee Experience.

• Excellent career development opportunities.

• Fun, fast-paced work environment.

• Opportunities for international team collaboration and cultural sharing.

• Professional development plans.

• Commitment to diversity and inclusion.

Working Hours: The role is full-time, likely adhering to standard business hours (e.g., 40 hours per week) with a focus on the specified on-site work arrangement in Auckland. While not explicitly stated, EROAD's culture may offer some flexibility within these parameters.

📝 Enhancement Note: The salary estimate is based on general market data for experienced UX Designers in Auckland, New Zealand, and the company's stated growth and success. Benefits are drawn directly from the job description and highlight EROAD's investment in employee well-being and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Fleet Management Software and In-Vehicle Technology (SaaS). EROAD is a leader in providing sophisticated software and in-vehicle technology to ensure fleet vehicles operate safely, minimize environmental impact, and comply with regulations.

Company Size: Over 750 employees globally, with operations in New Zealand, Australia, and the USA. This indicates a well-established, growing international organization.

Founded: Publicly listed in 2012, with a history of significant growth and strategic mergers.

Team Structure:

• The UX Designer reports to the Digital Experience Director.

• Collaboration will occur with Product Managers, Engineering Teams (attending daily scrums), other UX Designers, and cross-functional teams.

Methodology:

• Human-centred design principles are core to the UX approach.

• Metrics-driven design thinking is used to identify improvements and new offerings.

• Agile/Scrum methodologies are likely employed, given the mention of daily scrums.

• Emphasis on collaboration and cross-functional teamwork.

• Data-informed decision-making and continuous improvement are key.

Company Website: https://www.eroad.com/

📝 Enhancement Note: EROAD positions itself as a successful, growing tech company with a strong purpose. The culture appears to value innovation, collaboration, and employee development, with a clear focus on customer success and sustainability.

📈 Career & Growth Analysis

Operations Career Level: This role is a Mid-Senior UX Designer, signifying a level of expertise and autonomy. It requires the ability to lead design initiatives, mentor junior designers (potentially), and influence product strategy. The role is integral to shaping the user experience of EROAD's core products.

Reporting Structure: The UX Designer reports to the Digital Experience Director, indicating a clear line of management within a dedicated experience design function. This structure allows for focused guidance and strategic alignment.

Operations Impact: The UX Designer's work directly impacts customer success, engagement, and advocacy. By creating intuitive and valuable experiences, they contribute significantly to customer retention, acquisition, and the overall brand reputation of EROAD in the competitive fleet management technology market. Their designs also aim to minimize environmental impact and enhance road safety, aligning with the company's core purpose.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, or design systems.

• Leadership: Potential to move into a Lead UX Designer role, managing a team or a significant product area, and taking on more strategic product vision responsibilities.

• Cross-functional Advancement: Develop broader product management or user research skills through close collaboration.

• Industry Expertise: Become a subject matter expert in the fleet management and transportation technology sector.

• Learning & Development: Access to leadership development programs, professional development plans, and learning opportunities offered by EROAD.

📝 Enhancement Note: EROAD explicitly mentions "excellent career development opportunities" and "leadership development programs," suggesting a commitment to nurturing talent. The role offers a pathway for growth from a hands-on design position to potentially more strategic or leadership-oriented roles within the digital experience function.

🌐 Work Environment

Office Type: The role is based at EROAD's Auckland (Albany HQ) headquarters, suggesting a professional office environment. The description implies a collaborative setting where teams work closely together.

Office Location(s): Auckland, New Zealand (Albany HQ). This location offers access to a major city's amenities and a hub for technology companies.

Workspace Context:

• Collaborative Environment: The job description emphasizes collaboration with Product Managers, Engineering Teams, and cross-functional teams, suggesting a dynamic and interactive workspace.

• Tools & Technology: Access to the necessary design tools and technology to perform the role effectively, including software for wireframing, prototyping, and design system management.

• Team Interaction: Opportunities for direct interaction with colleagues, including daily stand-ups (scrums) and collaborative design sessions, fostering a sense of team unity and shared purpose.

Work Schedule: Full-time position, likely standard business hours (e.g., 9 am - 5 pm) on-site in the Auckland office, with potential for some flexibility as is common in many tech environments.

📝 Enhancement Note: The on-site requirement indicates a preference for in-person collaboration, team synergy, and direct engagement within the company's HQ. This environment is designed to foster innovation and efficient problem-solving.

📄 Application & Portfolio Review Process

Interview Process: While not explicitly detailed, a typical process for a Mid-Senior UX Designer role would include:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and salary expectations.

• Portfolio Review & Technical Interview: A more in-depth discussion with hiring managers (Digital Experience Director, potentially Product Managers) focusing on past work, design process, problem-solving abilities, and UX methodologies. This stage heavily relies on the candidate's portfolio.

• Skills Assessment/Challenge: Potentially a design exercise or case study presented to the team to evaluate practical skills, critical thinking, and communication.

• Team/Stakeholder Interviews: Meetings with other UX designers, product managers, and/or engineering leads to assess collaboration style and team fit.

• Final Interview: Possibly with a senior leader to confirm strategic alignment and overall fit.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects, focusing on those that demonstrate end-to-end UX process and impact.

• Tell a Story: For each project, clearly articulate the problem, your role and process, the challenges, your design decisions (and the rationale behind them), and the measurable outcomes (e.g., increased conversion, reduced support tickets, improved task completion rates).

• Highlight Process: Emphasize your user research, ideation, wireframing, prototyping, and user testing methodologies. Show how you iterate based on feedback.

• Demonstrate Scale & Complexity: If possible, include projects that show experience designing for large-scale applications or complex systems, as this is a key requirement.

• Showcase Design System Contribution: If you have experience with design systems, highlight your role in creating, maintaining, or contributing to them.

• Quantify Impact: Use metrics and data wherever possible to demonstrate the success of your designs.

Challenge Preparation:

• Understand the Product: Familiarize yourself with EROAD's products and services, their target audience, and their business objectives.

• Think Through Scenarios: Be prepared for hypothetical design challenges related to fleet management, driver behaviour, or regulatory compliance.

• Focus on Process: Even if the solution isn't perfect, demonstrate a strong, logical design process.

• Communicate Clearly: Practice articulating your thought process, design decisions, and rationale concisely and effectively.

📝 Enhancement Note: The interview process is inferred based on industry standards for UX roles of this level. The advice for portfolio and challenge preparation directly addresses the stated requirements and responsibilities of the role, emphasizing EROAD's need for experienced, strategic, and collaborative designers.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly likely given industry trends and collaborative needs), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• User Research & Testing: Tools for surveys (e.g., SurveyMonkey, Typeform), user interview facilitation (e.g., Zoom, Google Meet), and potentially dedicated user testing platforms (e.g., UserTesting.com).

• Collaboration & Documentation: Jira (for interaction with Engineering), Confluence (for documentation), Miro or Mural (for whiteboarding and collaborative ideation).

Analytics & Reporting:

• Experience with analytics platforms like Google Analytics, Mixpanel, Amplitude, or similar tools to understand user behaviour and measure design impact.

CRM & Automation:

• While primarily a UX role, understanding how CRM systems (e.g., Salesforce) and marketing automation platforms interact with the user interface can be beneficial for context.

📝 Enhancement Note: While the job description doesn't specify exact tools, the skills required (wireframing, prototyping, design systems, collaboration) strongly suggest a modern design stack. Figma is the industry standard for collaborative UX design. Experience with analytics is crucial for the "data-informed" aspect of the role.

👥 Team Culture & Values

Operations Values:

• Customer Success: A primary driver for EROAD is ensuring customers succeed with their technology, meaning designs must be useful and effective.

• Sustainability & Safety: The company's purpose is to make roads safer and more sustainable, implying a value system that prioritizes positive real-world impact.

• Innovation & Technology: As a tech company, a drive for innovation and staying at the forefront of fleet management technology is inherent.

• Collaboration & Teamwork: The emphasis on cross-functional work and reporting structures highlights the importance of working effectively with others.

• Integrity: Given their regulatory compliance focus and public listing, integrity in design and data handling is paramount.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Managers and Engineers, requiring clear communication and a shared understanding of goals.

• Data-Driven Dialogue: Design decisions are informed by data and user feedback, fostering discussions grounded in evidence.

• Design System Evangelism: A collaborative approach to maintaining and evolving the design system, encouraging input and adoption across teams.

• Constructive Feedback: A culture that supports open feedback exchange to refine designs and processes.

📝 Enhancement Note: EROAD's stated purpose ("making roads safer and more sustainable") and its position as a tech leader suggest a culture that values impact, innovation, and a collaborative, customer-focused approach to problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing at Scale: Balancing user needs with the complexity of a large, established product ecosystem and ensuring consistency across multiple platforms.

• Translating Complex Data: Simplifying intricate fleet management data and regulatory requirements into intuitive user interfaces.

• Balancing Stakeholder Needs: Aligning diverse requirements from Product, Engineering, Sales, and Customer Support teams with user needs.

• Driving Adoption of Design System: Ensuring that the design system is consistently used and valued by other teams to maintain coherence.

• Measuring Design Impact: Quantifying the effectiveness of UX improvements in a business context.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to hone skills in areas like advanced user research, service design, or accessibility best practices.

• Product Strategy Involvement: Deeper engagement in shaping product roadmaps and long-term vision through user insights.

• Mentorship: Potential to mentor junior designers or be mentored by senior leaders within the digital experience team.

• Industry Knowledge: Gaining in-depth expertise in the rapidly evolving fleet management and telematics industry.

• Professional Development: Access to EROAD's structured programs for skill enhancement and career progression.

📝 Enhancement Note: The challenges reflect the typical complexities of working in a growing SaaS company with a broad product offering. The growth opportunities are aligned with EROAD's stated commitment to employee development and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used user research to significantly influence a product decision. What was the outcome?" (Focus on your process, insights, and impact.)

• "How do you approach designing for complex data sets or regulatory requirements? Can you give an example from your portfolio?" (Highlight your ability to simplify and structure information.)

• "Walk us through your process for evolving or contributing to a design system. What are the key considerations for maintaining consistency at scale?" (Demonstrate your understanding of design systems and scalability.)

Company & Culture Questions:

• "What do you know about EROAD's mission and our impact on road safety and sustainability? How does this resonate with you?" (Show you've done your research and connect with the company's purpose.)

• "How do you collaborate with product managers and engineers? Describe a situation where you had to influence stakeholders with differing opinions." (Focus on communication, negotiation, and teamwork.)

Portfolio Presentation Strategy:

• Structure for Impact: Use a clear narrative for each case study: Problem -> Your Role & Process -> Solution -> Outcome.

• Visual Storytelling: Use high-quality visuals (mockups, prototypes, flow diagrams) to illustrate your design process and final solutions.

• Highlight Your Contribution: Clearly define your specific role and responsibilities within team projects.

• Quantify Results: Whenever possible, present data and metrics that showcase the positive impact of your designs (e.g., user satisfaction scores, task completion rates, conversion improvements).

• Be Prepared for Questions: Anticipate detailed questions about your design choices, trade-offs, and the reasoning behind your decisions.

📝 Enhancement Note: These questions and preparation tips are designed to help candidates showcase their strategic thinking, problem-solving skills, collaborative abilities, and understanding of the UX design process, all within the context of EROAD's industry and company values.

📌 Application Steps

To apply for this UX Designer position:

• Submit your CV and Cover Letter through the EROAD careers portal.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating experience in designing at scale, complex digital platforms (web, app), and user-centered design processes. Prioritize case studies that showcase your problem-solving approach and quantifiable results.

• Resume Optimization: Tailor your resume to highlight keywords related to UX design, user research, design systems, collaboration, and experience with SaaS products or similar technologies. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, rationale, and the impact of your work. Prepare to discuss specific projects from your portfolio in detail and be ready to answer scenario-based questions.

• Company Research: Thoroughly research EROAD's mission, products, target audience, and recent company news. Understand their commitment to road safety, sustainability, and technology innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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