UX Designer

📍 Job Overview

Job Title: UX Designer

Company: CNX (Concentrix)

Location: Omaha, NE (Onsite)

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: July 28, 2026

Experience Level: Mid-Level to Senior (3-7 years)

Remote Status: On-site (5 days a week)

🚀 Role Summary

• Lead end-to-end user-centered design initiatives for complex, responsive digital products.

• Drive the discovery, strategy, interaction design, visual design, and usability testing phases.

• Collaborate closely with cross-functional teams including product managers, developers, and business stakeholders to deliver impactful design solutions.

• Apply design systems and accessibility standards (WCAG) to create scalable and inclusive user experiences.

• Leverage user research, data analytics, and stakeholder input to inform design decisions and improve outcomes.

📝 Enhancement Note: This role is specifically for an onsite UX Designer in Omaha, NE, requiring a strong blend of strategic thinking, hands-on design execution, and cross-functional collaboration. The emphasis on "intelligent transformation," "tech-powered," and "intelligence-fueled" suggests a company actively integrating advanced technologies and data into its service offerings, which directly impacts the UX design approach. The mention of AI-assisted tools highlights a forward-thinking design environment.

📈 Primary Responsibilities

• Lead the complete UX design lifecycle for responsive digital products, from initial discovery and user research to wireframing, prototyping, iterative testing, and final design delivery.

• Partner effectively with product managers, delivery managers, developers, designers, and business stakeholders to understand user needs, identify pain points, and conceptualize high-impact design solutions.

• Plan and execute a variety of qualitative and quantitative user research methodologies, employing both generative and evaluative techniques to gather actionable insights.

• Translate complex research findings, user analytics, and diverse stakeholder feedback into clear, actionable design recommendations and validated product designs.

• Design intuitive, user-friendly, and visually engaging responsive applications tailored for multiple user roles and varied product experiences.

• Adhere to and apply established design systems and accessibility standards, including WCAG, to ensure the creation of scalable, consistent, and inclusive digital experiences.

• Develop and maintain a comprehensive suite of UX artifacts, including sketches, wireframes, visual compositions, high-fidelity prototypes, user flows, journey maps, personas, research scripts, detailed reports, and persuasive presentations.

• Conduct thorough usability testing sessions, analyze results, and synthesize findings to optimize task flows, refine interaction patterns, and enhance overall user satisfaction.

• Articulate design rationale and strategic thinking clearly and confidently to a wide range of stakeholders, including senior leadership and key business partners.

• Work in close collaboration with development teams to ensure the accurate implementation of UX designs and to maintain design integrity throughout the development and deployment phases.

• Facilitate productive design discussions, critiques, and interactive stakeholder workshops to ensure team alignment and drive project momentum effectively.

• Rapidly acquire a deep understanding of specialized business domains and intricate operational workflows to inform and elevate design decision-making.

• Contribute actively to a matrixed UX team by providing constructive feedback, mentoring junior designers, and actively working to elevate the overall design quality across the organization.

• Explore and integrate opportunities to leverage AI-assisted tools for design ideation, enhancing workflow efficiency, and generating content, while rigorously upholding ethical and user-centered design principles.

📝 Enhancement Note: The responsibilities emphasize a full-stack UX role, requiring leadership in research, strategy, interaction design, and visual design. The need to understand complex business domains and operational workflows, combined with the mention of AI tools, suggests a challenging but rewarding environment focused on driving transformation through user-centered technology.

🎓 Skills & Qualifications

Education: Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field, or equivalent practical experience.

Experience: 3-7 years of progressive experience in UX design, product design, or a closely related user-centered design role.

Required Skills:

• Demonstrated expertise in User Interface (UI) design principles and practices.

• Strong proficiency in designing for responsive and mobile-first contexts.

• Proven track record in visual design, creating polished and engaging user interfaces.

• Hands-on experience planning and conducting both quantitative and qualitative user research.

• Mastery of Figma for design and prototyping purposes, or equivalent industry-standard tools (e.g., Sketch, Adobe XD).

• Excellent written and verbal communication skills, with a strong ability to influence stakeholders and articulate design rationale effectively.

• Proven ability to apply established design systems and WCAG accessibility standards in practical product design work.

• Experience leading design projects within cross-functional, collaborative team environments.

• A robust portfolio showcasing a user-centered design process, research-informed thinking, and high-quality execution across a range of digital products. Preferred Skills:

• Experience guiding development teams to ensure accurate implementation of UX designs.

• Experience facilitating workshops with diverse groups of stakeholders.

• Familiarity with specific design systems, such as Material Design.

• Experience using research repositories like Dovetail and translating insights into actionable findings.

• Ability to utilize analytics tools and interpret data to support and validate design decisions.

• Experience presenting design concepts and outcomes to company executives.

• Knowledge of AI-assisted design tools such as Figma AI, Adobe Sensei, or Microsoft Copilot.

• Understanding of how AI impacts UX workflows, user behavior, and ethical design considerations.

• Experience working within complex business, logistics, or operational environments.

📝 Enhancement Note: The requirements clearly define a mid-level to senior UX Designer. The emphasis on Figma, WCAG, and research methods points to a need for practical, hands-on skills. The preferred skills highlight areas that would make a candidate stand out, particularly AI integration and experience in complex operational settings, aligning with Concentrix's "intelligent transformation" focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end UX design projects, detailing your specific role and contributions.

• Clearly articulate your user-centered design process, illustrating how research informed your decisions.

• Demonstrate problem-solving abilities with a focus on simplifying complex user journeys and business workflows.

• Present polished visual design and interaction design examples for responsive digital products.

• Include evidence of usability testing and how feedback led to design iterations and improvements.

• Highlight your understanding and application of design systems and accessibility standards (WCAG). Process Documentation:

• For each project, detail the discovery and research phase, including methodologies used and key insights.

• Document the design and prototyping phase, explaining your approach to wireframing, user flows, and interaction design.

• Illustrate the testing and validation phase, outlining how you conducted usability tests and incorporated feedback.

• Show examples of how you collaborated with development teams for successful implementation.

• If applicable, demonstrate experience with AI-assisted design tools and their impact on workflow efficiency or ideation.

📝 Enhancement Note: For a UX Designer role, the portfolio is critical. It needs to demonstrate not just aesthetic skill but a robust, research-driven process. The emphasis on complex operational workflows and AI tools suggests that candidates should highlight projects that showcase their ability to tackle intricate problems and adapt to emerging technologies.

💵 Compensation & Benefits

Salary Range: $78,000 - $88,000 USD per year (Base Salary)

Incentives: Additional incentives are aligned with individual and company performance.

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• Comprehensive employee assistance program

• 401(k) retirement plan

• Paid time off (PTO)

• Paid holidays

• Paid learning days

Working Hours: Full-time, approximately 40 hours per week.

📝 Enhancement Note: The provided salary range is for the specified location (Omaha, NE). The inclusion of "paid learning days" is a significant benefit for a UX role, indicating the company's commitment to continuous professional development and staying current with design trends and technologies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and Services, Business Process Outsourcing (BPO), Digital Transformation, Customer Experience (CX) Solutions.

Company Size: Large enterprise; Concentrix employs tens of thousands of people globally.

Founded: Concentrix was founded in 1995, with significant growth through acquisitions, including its merger with Webhelp in 2023, creating a global leader in CX solutions.

Team Structure:

• The UX Designer will be part of the Concentrix Technical Products and Services team, which focuses on transformation, data, and technology services.

• This team integrates digital engineering, creativity, and human behavior understanding.

• The UX Designer will work within a "matrixed UX team," implying collaboration across various project teams and potentially reporting to both a design lead and project-specific managers.

• Collaboration is expected with product managers, delivery managers, developers, other designers, and business stakeholders. Methodology:

• The company emphasizes "intelligent transformation," "solution-focused," "tech-powered," and "intelligence-fueled" approaches.

• This suggests a data-driven methodology, leveraging deep industry expertise and advanced technology solutions.

• Human-centered design is a core component, combined with powerful data and strong technology to accelerate transformation.

• The approach involves delivering strategic consulting, design, advisory services, market research, and contact center analytics.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: Concentrix positions itself as a global leader in intelligent transformation and CX. The company culture likely values innovation, data-driven decision-making, and a strong focus on client outcomes. The "matrixed" team structure suggests a dynamic environment where collaboration and adaptability are key. The focus on AI and digital engineering indicates a commitment to cutting-edge technology.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to senior UX Designer. It requires leading end-to-end design initiatives and contributing to the broader UX team's quality and practices, including mentoring junior designers.

Reporting Structure: The UX Designer will report to a design leadership function within the Technical Products and Services team and will also work closely with product managers and delivery managers on specific projects. The "matrixed" nature means reporting lines can be fluid depending on project assignments.

Operations Impact: The UX Designer's work directly impacts client satisfaction, operational efficiency, and the adoption of digital products and services. By creating intuitive and effective user experiences, they contribute to simplifying client interactions, driving business value, and the overall success of Concentrix's transformation initiatives for its clients.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specialized areas of UX, such as AI-assisted design, advanced research methodologies, or specific industry domains.

• Leadership Potential: Progression towards Lead UX Designer, Design Manager, or Principal UX Designer roles, with increased responsibility for strategy, team leadership, and client engagement.

• Cross-functional Exposure: Gaining experience in diverse business domains, operational workflows, and client-facing consulting roles, broadening professional capabilities.

• Mentorship: Actively mentoring junior designers, contributing to the growth of the UX practice within Concentrix.

• Industry Trends: Staying at the forefront of UX innovation, including AI-driven design, and contributing to the company's thought leadership.

📝 Enhancement Note: The role offers a clear path for growth within Concentrix's expanding CX and digital transformation services. The emphasis on mentorship and exposure to AI and complex operational environments provides a strong foundation for career progression in the user experience and digital product development fields.

🌐 Work Environment

Office Type: Onsite position requiring 5 days a week in the Omaha, NE office. This suggests a collaborative, in-person work environment.

Office Location(s): Omaha, NE, United States. Specific office address details would be provided upon engagement.

Workspace Context:

• The Omaha office is likely equipped with standard office amenities and technology to support design work.

• Expect a collaborative workspace designed to foster interaction with product managers, developers, and other team members.

• Access to necessary design software, hardware, and potentially specialized research tools.

• Opportunities for informal and formal collaboration sessions, design critiques, and team meetings.

Work Schedule: Full-time, approximately 40 hours per week. The nature of design work may sometimes require flexibility to meet project deadlines, but the core schedule is standard business hours.

📝 Enhancement Note: The mandatory 5-day onsite requirement in Omaha is a key differentiator. This indicates a company culture that values in-person collaboration, team cohesion, and direct interaction, which can be beneficial for complex problem-solving and creative brainstorming in design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review applications and conduct an initial phone screen to assess basic qualifications and cultural fit.

• Portfolio Review: Candidates will be asked to present their portfolio, showcasing relevant UX design projects, process, and outcomes. This is a critical step.

• Hiring Manager Interview: An interview with the hiring manager to discuss experience, design philosophy, problem-solving skills, and alignment with team needs.

• Cross-functional Interviews: Interviews with peers (e.g., product managers, developers) or senior design leaders to evaluate collaboration skills and design thinking from different perspectives.

• Potential Design Challenge: A practical exercise or case study may be assigned to assess design skills, problem-solving approach, and ability to work with provided constraints.

• Final Interview/Offer: Typically involves a final discussion with senior leadership or HR before an offer is extended.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best demonstrate your end-to-end UX process, problem-solving skills, and impact. Prioritize projects that align with Concentrix's focus on complex business/operational workflows and digital transformation.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), your key contributions, the challenges you faced, and the measurable outcomes or impact.

• Highlight Process: Emphasize your research methodologies, how you synthesized findings, and how that data informed your design decisions. Show iterations and explain the rationale behind them.

• Showcase Deliverables: Include wireframes, user flows, prototypes, and final visual designs. Explain your design choices.

• Accessibility & Systems: Explicitly demonstrate your understanding and application of design systems and WCAG accessibility standards.

• AI Integration (If Applicable): If you have projects where you experimented with or utilized AI-assisted design tools, be prepared to discuss the impact, benefits, and any ethical considerations.

• Be Concise and Clear: Practice your presentation to ensure you can convey your message effectively within the allotted time.

Challenge Preparation:

• Be prepared for a design challenge that might involve analyzing a complex problem, ideating solutions, and presenting a high-level design concept.

• Focus on your process: how you would approach understanding the problem, identifying users, defining requirements, and developing potential solutions.

• Practice articulating your thought process clearly and concisely.

• Demonstrate your ability to work within constraints and make reasoned decisions.

📝 Enhancement Note: The interview process heavily emphasizes portfolio presentation and the ability to articulate a user-centered design process. Candidates should prepare to discuss their experience with complex operational workflows and any exposure to AI in design, as these are highlighted in the job description.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaboration. Proficiency is required.

• Design Systems: Experience with creating, maintaining, or applying design systems (e.g., Material Design preferred).

• Prototyping Tools: Figma is primary, but familiarity with other prototyping tools may be beneficial.

Analytics & Reporting:

• User Analytics Tools: Ability to interpret data from tools like Google Analytics, Adobe Analytics, or similar platforms to inform design decisions.

• Research Repositories: Experience with tools like Dovetail for organizing and synthesizing user research findings is a plus.

CRM & Automation:

• While not directly a UX tool, understanding how UX designs integrate with CRM systems (e.g., Salesforce) and automation platforms is beneficial for contextualizing design impact. Emerging Technologies:

• AI-Assisted Design Tools: Knowledge of tools such as Figma AI, Adobe Sensei, or Microsoft Copilot is desirable and can be a significant differentiator.

📝 Enhancement Note: Figma is the central design tool mentioned. The emphasis on design systems, accessibility standards (WCAG), and the growing mention of AI tools suggests a modern and evolving design technology stack. Candidates should be prepared to discuss their experience with these specific tools and technologies.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design decisions.

• Intelligent Transformation: Driving innovation and efficiency through technology, data, and smart solutions.

• Collaboration: Working effectively across diverse teams and with stakeholders to achieve shared goals.

• Data-Driven Decision Making: Utilizing research and analytics to inform and validate design strategies.

• Craftsmanship & Quality: Maintaining high standards in visual design, interaction design, and overall user experience.

• Continuous Improvement: Embracing feedback, learning from outcomes, and iterating on designs and processes.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with product management, engineering, and business stakeholders to ensure alignment and successful product development.

• Open Communication: Encouraging transparent discussions, design critiques, and constructive feedback loops.

• Workshop Facilitation: Actively leading and participating in workshops to foster ideation and decision-making.

• Mentorship and Knowledge Sharing: A culture that supports sharing best practices and mentoring junior team members.

📝 Enhancement Note: The company culture appears to value a blend of user advocacy, technological innovation, and strong collaborative practices. The emphasis on "intelligent transformation" suggests a forward-looking approach where data and technology are key drivers.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Business Domains: Quickly understanding and designing for intricate business processes and operational workflows in various client industries.

• Balancing User Needs with Business Goals: Effectively advocating for the user while ensuring designs meet critical business objectives and technical constraints.

• Cross-Functional Alignment: Navigating diverse stakeholder perspectives and ensuring buy-in for design recommendations.

• Integrating Emerging Technologies: Exploring and integrating AI-assisted design tools and other new technologies responsibly into the design process.

• Maintaining Design Consistency: Applying design systems and standards across a wide range of products and client engagements.

Learning & Development Opportunities:

• Specialized UX Training: Opportunities to attend workshops, conferences, or pursue certifications in areas like advanced research, interaction design, or AI in UX.

• Mentorship Programs: Access to senior designers for guidance and career development advice.

• Exposure to Diverse Industries: Working on projects for various clients, offering broad exposure to different business challenges and user groups.

• Leadership Development: Pathways to take on more strategic design leadership roles and mentor emerging talent.

• AI in Design Exploration: Opportunities to experiment with and contribute to the adoption of AI tools within the design practice.

📝 Enhancement Note: The challenges are typical for a UX role in a large consulting or services organization, requiring adaptability and strong problem-solving skills. The growth opportunities are robust, emphasizing continuous learning and career progression within the UX field and leadership.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you solved through design. What was your process, what were the outcomes, and what did you learn?" (Focus on your end-to-end UX process, research, problem-solving, and impact.)

• "How do you approach designing for users when you have limited access to them or limited time for research?" (Demonstrate your resourcefulness and ability to leverage available data and heuristics.)

• "Walk me through a project where you had to balance competing stakeholder requirements with user needs. How did you navigate that?" (Highlight your communication, negotiation, and influencing skills.)

• "How do you ensure your designs are accessible and adhere to WCAG standards? Can you provide an example?" (Show your practical application of accessibility principles.)

• "How do you see AI impacting the future of UX design, and how have you or how would you incorporate AI tools into your workflow?" (Prepare to discuss specific tools and your perspective on ethical integration.) Company & Culture Questions:

• "What do you know about Concentrix and our focus on intelligent transformation?" (Research the company's mission, services, and recent news.)

• "How do you approach collaborating with developers and product managers?" (Emphasize your teamwork and communication skills.)

• "How do you handle design feedback and critiques, especially if you disagree with them?" (Show your maturity, openness to feedback, and ability to discuss design rationale.) Portfolio Presentation Strategy:

• Structure: Use a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact/Outcome -> Learnings.

• Visuals: Ensure your slides are clean, well-designed, and visually engaging. Use high-quality mockups, prototypes, and research artifacts.

• Storytelling: Be passionate about your work. Explain the 'why' behind your decisions.

• Metrics: Quantify your impact whenever possible (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Conciseness: Practice your pitch to fit within the allocated time, focusing on the most critical aspects of each project.

• Q&A Readiness: Anticipate questions about your design choices, challenges, and how you'd approach similar problems.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong UX process, problem-solving skills, collaborative abilities, and an understanding of emerging technologies like AI. The portfolio presentation is paramount, so practice is essential.

📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided link on the Concentrix careers portal.

• Portfolio Customization: Tailor your resume and cover letter to highlight experience relevant to UX design, responsive design, user research, Figma, WCAG, and any experience with complex operational workflows or AI in design.

• Resume Optimization: Ensure your resume clearly details your 3-7 years of experience, specific UX responsibilities, tool proficiency (especially Figma), and quantifiable achievements. Use keywords from the job description.

• Portfolio Preparation: Organize your portfolio to clearly showcase 2-3 of your strongest end-to-end UX projects. Be ready to articulate your process, challenges, and outcomes for each. Practice your presentation.

• Company Research: Familiarize yourself with Concentrix's services, values, and their emphasis on "intelligent transformation." Understand their client-centric approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.