UX Designer

📍 Job Overview

Job Title: UX Designer

Company: ADT

Location: Boca Raton, FL, United States

Job Type: Full time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: 2026-07-29T13:26:07

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Execute end-to-end UX and UI design for customer-facing products and internal CRM-integrated workflows within a newly established UX/UI Center of Excellence (COE).

• Translate UX strategy into tangible design artifacts, including wireframes, prototypes, user flows, and high-fidelity visual designs, ensuring scalability and customer-centricity.

• Design intuitive and effective user experiences for both external customers and internal support agents to enhance the ADT smart technology ecosystem.

• Collaborate closely with the UX Design Lead and cross-functional teams to deliver polished, high-quality digital experiences that align with design systems and accessibility standards.

📝 Enhancement Note: This role is positioned within a newly formed UX/UI Center of Excellence (COE), indicating a strategic focus by ADT to standardize and elevate its digital user experiences. The emphasis on "execution-oriented" and "hands-on" suggests a need for a strong individual contributor who can translate strategy into detailed design deliverables rather than a purely strategic or managerial role. The inclusion of AI-enabled design tools highlights ADT's forward-thinking approach to design processes.

📈 Primary Responsibilities

• Partner with the UX Design Lead to implement omnichannel UX strategies across Marketing, Sales, Service, and Contact Center journeys, ensuring a cohesive customer experience.

• Create detailed user flows, journey maps, wireframes, and interaction models to define intuitive user experiences for both customer-facing applications and internal agent tools.

• Develop high-fidelity mockups and interactive prototypes using industry-standard tools like Figma, ensuring alignment with established design systems, brand standards, and accessibility guidelines (WCAG).

• Design and contribute to AI-enhanced experiences, including conversational interfaces, chat interactions, and AI-assisted support workflows, ensuring transparency and user-centered design principles.

• Support UX research activities, including usability testing and customer interviews, and translate findings, Voice of Customer (VoC) data, and analytics into actionable design improvements and iterative product enhancements.

• Ensure accurate implementation of designs by collaborating closely with engineering teams, maintaining design quality throughout the development lifecycle.

• Contribute to the refinement and expansion of reusable UI components and design libraries, promoting consistency and efficiency across digital touchpoints.

• Participate actively in design critiques, sprint ceremonies, stakeholder reviews, and collaborative workshops to foster a shared understanding and drive design consensus.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic execution and detailed design craft. The explicit mention of both customer-facing and agent-facing experiences, alongside CRM-integrated workflows, points to a role that impacts broad operational efficiency and customer satisfaction. The integration of AI-enabled design tools suggests an expectation for candidates to be adaptable and leverage emerging technologies to enhance design productivity and explore innovative solutions.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's degree in Design, HCI, Computer Science, or a related field is typically expected for this level.

Experience: 2-5 years of hands-on experience in UX/UI design, Product Design, or Digital Experience Design, with a proven track record of delivering user-centered digital solutions.

Required Skills:

• Proficiency in Design Tools: Expert-level skills in Figma for wireframing, prototyping, and high-fidelity UI design.

• Collaboration Tools: Experience with Miro or similar tools for user flows, journey mapping, and collaborative ideation.

• Core UX Skills: Strong command of user-centered design principles, interaction design, information architecture, user flows, and journey mapping.

• Visual Design: Demonstrated ability in UI design, creating clean, modern, and accessible interfaces with a strong sense of visual hierarchy and aesthetics.

• Responsive & Mobile-First Design: Deep understanding and practical application of responsive and mobile-first design principles across various digital touchpoints.

• Design Systems: Experience working with or contributing to design systems and component libraries to ensure consistency and scalability.

• Accessibility Standards: Solid knowledge and application of Web Content Accessibility Guidelines (WCAG) to ensure inclusive design.

• Prototyping: Ability to create rapid prototypes and interaction concepts to validate usability and communicate design intent effectively.

• AI-Assisted Design: Familiarity with and willingness to utilize AI-enabled productivity and design tools for ideation, content generation, and workflow acceleration.

• Research Support: Experience supporting UX research activities, including usability testing and synthesizing customer feedback.

• Communication: Excellent verbal and written communication skills, with the ability to articulate and present design decisions persuasively to diverse stakeholders.

• Problem-Solving: Strong analytical and creative problem-solving skills to address complex user experience challenges.

• Teamwork: Proven ability to collaborate effectively within cross-functional teams in a fast-paced environment.

Preferred Skills:

• Experience designing for e-commerce, Direct-to-Consumer (DTC) platforms, or subscription-based products.

• Familiarity with CRM platforms (e.g., Salesforce), customer support tools, or agent workflow design.

• Exposure to designing AI-enabled experiences, conversational interfaces, or guided agent-assist workflows.

• Working knowledge of HTML/CSS and an understanding of front-end implementation principles.

• Previous experience working within or contributing to a dedicated design system or COE environment.

• Experience in industry verticals such as smart home, IoT, home security, or telecommunications.

📝 Enhancement Note: The requirement for a strong portfolio demonstrating specific deliverables (wireframes, user flows, UI) is critical. Candidates should be prepared to showcase projects that highlight their ability to solve complex problems, iterate on designs, and deliver polished, user-centered solutions, particularly in technology or consumer application contexts. The emphasis on AI tools suggests that candidates who can demonstrate experience or a strong interest in leveraging AI in their design process will be highly competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 distinct projects that demonstrate a full design process from problem identification to solution delivery.

• Wireframes & User Flows: Include detailed wireframes, user flows, and journey maps that illustrate the thought process and user-centered approach.

• Interaction Design: Provide examples of interaction design that highlight intuitive navigation, clear feedback mechanisms, and engaging user experiences.

• High-Fidelity UI Design: Present polished, high-fidelity mockups that showcase strong visual design, adherence to design principles, and aesthetic appeal.

• Responsive & Mobile Experience: Clearly illustrate designs for various screen sizes, with a specific emphasis on mobile-first approaches or responsive adaptation.

• Problem/Solution Framing: Clearly articulate the user problem or business challenge, the proposed design solution, and the rationale behind design decisions.

• Iterative Design: Demonstrate how feedback, research, or testing led to design iterations and improvements.

• Tool Proficiency: Implicitly showcase proficiency with tools like Figma and Miro through the quality and presentation of artifacts.

Process Documentation:

• Design Process Walkthrough: Be prepared to articulate your end-to-end design process, from discovery and research to ideation, prototyping, testing, and handoff.

• Collaboration in Design: Explain how you collaborate with Product Managers, Engineers, and other stakeholders throughout the design lifecycle.

• Design System Contribution/Usage: If applicable, detail your experience in using, contributing to, or advocating for design systems and component libraries.

• Accessibility Integration: Describe how accessibility standards are incorporated into your design workflow and decision-making.

• AI Tool Integration: Be ready to discuss how you might leverage AI-assisted design tools to accelerate parts of your workflow, such as ideation, content generation, or initial prototyping.

📝 Enhancement Note: For this role, the portfolio should heavily emphasize the candidate's ability to translate strategy into detailed execution. Given ADT's focus on a COE and evolving digital ecosystem, demonstrating experience with design systems, cross-functional collaboration, and a user-centric approach to complex product suites (like smart home technology, CRM workflows, and customer support) will be crucial. Highlighting projects that involved iterative design based on user feedback or performance data will also be highly regarded.

💵 Compensation & Benefits

Salary Range: For a UX Designer with 2-5 years of experience in Boca Raton, FL, the estimated annual salary range is typically between $75,000 and $105,000. This range can vary based on specific skills, the depth of portfolio, and final negotiation.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision insurance plans.

• Retirement Savings: 401(k) plan with potential company match.

• Paid Time Off: Generous vacation days, sick leave, and paid holidays.

• Professional Development: Opportunities for training, workshops, and conferences to enhance UX/UI skills, including potential exposure to AI design tools and methodologies.

• Employee Discounts: Potential discounts on ADT products and services.

• Life and Disability Insurance: Standard coverage options.

• Wellness Programs: Initiatives focused on employee well-being.

Working Hours: Standard full-time employment, typically 40 hours per week. While the role is on-site, ADT may offer some flexibility within standard business hours, subject to team and project needs.

📝 Enhancement Note: Salary estimates are based on industry benchmarks for UX Designers in the South Florida region, considering the specified experience level and the nature of the role within a large, established corporation like ADT. Benefits are standard for a company of ADT's size and industry, with a focus on professional development relevant to the evolving tech landscape, including AI.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home security, smart home technology, and integrated services. ADT is a leading provider in a dynamic and evolving market, increasingly incorporating connected devices and digital experiences.

Company Size: ADT is a large enterprise organization, employing thousands of individuals globally. This scale implies structured processes, established corporate functions, and opportunities for impactful work within a significant market player.

Founded: ADT has a long history, founded in 1874. Its evolution reflects a continuous adaptation to technological advancements, moving from traditional alarm systems to sophisticated smart home and security ecosystems.

Team Structure:

• UX/UI Center of Excellence (COE): This role is part of a newly established COE, suggesting a focused team dedicated to standardizing design practices, fostering collaboration, and driving innovation in user experience across the organization.

• Reporting: The role reports to the UX Design Lead, indicating a direct line of mentorship and guidance for design execution.

• Cross-functional Collaboration: Expected to work closely with Product Managers, Engineers, Marketing, Customer Support, and CRM teams, requiring strong interpersonal skills and the ability to integrate design perspectives into broader business objectives.

Methodology:

• User-Centered Design: A core tenet, focusing on understanding user needs and translating them into intuitive, effective experiences.

• Agile/Scrum: Likely operating within agile development frameworks, involving sprint ceremonies, iterative development, and close collaboration with engineering.

• Design Systems & Standards: Emphasis on leveraging and contributing to design systems for consistency and scalability.

• AI Integration: A forward-looking approach to incorporating AI-assisted tools and designing AI-enabled experiences.

Company Website: https://www.adt.com/

📝 Enhancement Note: The establishment of a UX/UI COE signifies ADT's strategic investment in user experience as a key differentiator. For operations professionals, this implies a structured environment with defined processes but also an opportunity to shape and influence the direction of UX within a large, established company. The company's long history combined with its focus on modern tech (smart home, AI) indicates a blend of stability and innovation.

📈 Career & Growth Analysis

Operations Career Level: Mid-level UX/UI Designer. This level signifies an individual contributor role requiring a solid foundation of design skills and the ability to execute projects independently under guidance. The focus is on design craft and hands-on creation.

Reporting Structure: Reports to the UX Design Lead, who likely oversees the COE's strategic direction and design execution quality. This provides a clear path for mentorship, feedback, and career development within the design function.

Operations Impact: This role directly impacts customer satisfaction, operational efficiency (through improved agent tools), and brand perception by shaping the digital interfaces customers and employees interact with daily. Successful design execution can lead to increased customer adoption, reduced support costs, and improved sales conversion rates.

Growth Opportunities:

• Deepening UX/UI Expertise: Opportunity to refine skills in specialized areas like interaction design, visual design, accessibility, and user research within the context of a large tech ecosystem.

• Specialization in AI Design: Potential to become a subject matter expert in designing AI-enhanced user experiences and leveraging AI design tools.

• Contribution to Design Systems: Grow expertise by actively contributing to and refining ADT's design system, a key asset for large organizations.

• Cross-functional Exposure: Gain valuable experience working across various departments (Marketing, Sales, Support, Engineering), enhancing understanding of broader business operations.

• Potential Advancement: Successful performance could lead to Senior UX Designer roles, specialization in UX Research, or opportunities within the growing COE team.

📝 Enhancement Note: The "newly established UX/UI Center of Excellence" suggests that this role offers a significant opportunity for growth and impact. As the COE matures, there will likely be opportunities to take on more complex projects, mentor junior designers, and contribute to strategic UX initiatives. The emphasis on AI also positions the candidate for future-proofing their career in the design field.

🌐 Work Environment

Office Type: The role is specified as "On-site," indicating a traditional office-based work environment at ADT's Boca Raton, FL location.

Office Location(s): 1501 Yamato Road, Boca Raton, FL 33431. This location provides a central hub for collaboration and access to company resources.

Workspace Context:

• Collaborative Spaces: Expect a work environment that facilitates collaboration, likely with meeting rooms, design critique spaces, and open areas for team interaction.

• Technology & Tools: Access to standard corporate IT infrastructure, including necessary hardware and software licenses for design tools like Figma and Miro.

• Team Integration: Close proximity to the UX Design Lead, Product Managers, and potentially engineering teams, fostering a dynamic and integrated work experience.

• Professional Setting: As part of a large, established company like ADT, the environment is expected to be professional and structured.

Work Schedule: Standard business hours, likely Monday through Friday, 40 hours per week. While the role is on-site, there may be some flexibility depending on team agreements and project demands, but core hours will be expected.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is often beneficial for design teams needing to whiteboard, conduct critiques, and foster strong working relationships. Candidates should be prepared for a structured office environment typical of a large corporation.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or recruiter call to assess basic qualifications, interest, and cultural fit.

2. Hiring Manager Interview: Discussion with the UX Design Lead to delve deeper into experience, design philosophy, and role expectations.

3. Portfolio Presentation & Design Challenge: A critical stage where candidates present their portfolio, showcasing key projects and design process. This may be followed by a design exercise or a discussion of a hypothetical design problem relevant to ADT's products.

4. Cross-functional Interviews: Meetings with Product Managers, Engineers, or other stakeholders to assess collaboration skills and ability to integrate design into broader product development.

5. Final Interview: Potentially with a senior leader in the design or product organization for final evaluation.

Portfolio Review Tips:

• Storytelling: Frame your portfolio pieces as stories, clearly outlining the problem, your process, your role, the challenges, and the impact/outcomes.

• Focus on Process: Emphasize your thought process, decision-making, and how you arrived at solutions, not just the final visuals.

• Highlight Key Deliverables: Ensure your portfolio clearly showcases wireframes, user flows, interaction design examples, and high-fidelity UI mockups.

• Tailor to ADT: If possible, subtly align your examples with ADT's industry (security, smart home, customer service) or demonstrate transferable skills.

• Showcase Collaboration: Include examples or descriptions of how you collaborated with engineers, PMs, or stakeholders.

• AI Tool Mention: Be ready to discuss your experience or interest in AI-assisted design tools and how they fit into your workflow.

• Conciseness: Be prepared to present your most impactful work efficiently and answer questions directly.

Challenge Preparation:

• Understand ADT's Ecosystem: Research ADT's current products, services, target audience, and competitive landscape.

• Think About User Journeys: Consider typical customer journeys for security and smart home products (e.g., onboarding, managing devices, seeking support, purchasing).

• Problem-Solving Framework: Have a framework ready to approach a design challenge, which might involve clarifying requirements, identifying user needs, brainstorming solutions, and outlining a testing approach.

• Focus on User Needs: Always anchor your solutions in user needs and business objectives.

• Prepare Questions: Have thoughtful questions ready for the interviewers about the team, the COE's goals, current projects, and design challenges.

📝 Enhancement Note: The portfolio presentation is paramount. Candidates should be prepared to walk through their work methodically, explaining their contributions and design rationale. The inclusion of AI-enabled design tools in the job description suggests interviewers might inquire about how candidates are exploring or utilizing these technologies.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, UI design, prototyping, and collaboration. Expect advanced usage scenarios.

• Miro: Essential for collaborative ideation, user flows, journey mapping, and workshop facilitation.

• Prototyping Tools: Capabilities within Figma or dedicated tools for creating interactive prototypes to test user flows and interactions.

• Design Systems: Experience with leveraging and contributing to established design systems for consistency and scalability.

Analytics & Reporting:

• While not a primary tool for this role, familiarity with how analytics (e.g., Google Analytics, Amplitude, Hotjar) inform design decisions and how to interpret user behavior data for design improvements is beneficial.

• Voice of Customer (VoC) platforms and feedback aggregation tools may also be relevant for understanding user pain points. CRM & Automation:

• CRM Platforms: Familiarity with CRM systems like Salesforce, as the role involves designing CRM-integrated workflows. Understanding how these systems support sales, service, and customer management is key.

• Customer Support Tools: Exposure to platforms used by customer support agents might be helpful for designing agent-facing tools.

• Integration Platforms: Awareness of how different systems connect, although direct design work on integration platforms is unlikely.

📝 Enhancement Note: Proficiency in Figma and Miro is non-negotiable. The job description explicitly lists these. Familiarity with CRM platforms is a strong plus, given the mention of CRM-integrated workflows, suggesting that understanding the data and processes within such systems will aid in designing effective user experiences for internal teams. The mention of AI-assisted tools implies an openness to adopting new technologies that enhance the design workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Placing the user (both customer and agent) at the heart of all design decisions.

• Collaboration: Working effectively with diverse teams to achieve shared goals.

• Excellence & Craftsmanship: Striving for high-quality, polished, and intuitive design solutions.

• Innovation: Embracing new technologies and methodologies, such as AI-assisted design, to improve experiences.

• Efficiency & Scalability: Designing solutions that are not only effective but also scalable and maintainable across the ADT ecosystem.

• Continuous Improvement: An iterative approach to design, driven by feedback, data, and evolving user needs.

Collaboration Style:

• Cross-functional Integration: Active participation in cross-functional teams, contributing design expertise to product strategy and development.

• Design Critiques: Engaging in constructive feedback sessions to refine designs and elevate the quality of work.

• Open Communication: Transparent communication regarding design decisions, challenges, and progress.

• Partnership with Engineering: Close collaboration with developers to ensure accurate implementation and feasibility of designs.

• Adherence to COE Standards: Working within the framework of the UX/UI Center of Excellence, contributing to its evolution and maintaining consistency.

📝 Enhancement Note: The emphasis on a "newly established UX/UI Center of Excellence" suggests a culture that values standardization, best practices, and collective improvement. Candidates who can demonstrate a proactive approach to collaboration and a commitment to refining design processes will fit well. The company's focus on security and smart technology also implies a need for reliability, attention to detail, and a commitment to user safety and ease of use.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively integrating user experience requirements with ADT's business objectives, technical constraints, and aggressive timelines.

• Designing for a Complex Ecosystem: Creating cohesive user experiences across a wide range of products and services, from home security systems to mobile apps and internal support tools.

• Adopting New Technologies: Integrating AI-enabled design tools and designing AI-enhanced experiences while ensuring they remain user-friendly and transparent.

• Establishing COE Best Practices: Contributing to the definition and implementation of new design standards and workflows within the nascent UX/UI COE.

• Cross-functional Alignment: Ensuring consistent design vision and execution across departments with potentially differing priorities.

Learning & Development Opportunities:

• Advanced UX/UI Skills: Deepen expertise in interaction design, information architecture, user research methodologies, and visual design through hands-on project work.

• AI in Design: Gain practical experience and knowledge in applying AI tools and designing AI-driven user experiences.

• Design System Development: Contribute to and learn from the evolution of a corporate design system, a valuable skill for large-scale design.

• Industry Domain Knowledge: Develop a strong understanding of the home security, smart home, and IoT industries.

• Cross-functional Leadership: Opportunities to influence product direction and collaborate with senior leaders across various departments.

📝 Enhancement Note: The challenges presented are typical for a mid-level designer in a large, evolving organization. The emphasis on the new COE and AI integration offers unique growth opportunities for those looking to shape processes and explore cutting-edge design practices.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating broad UX strategy into detailed wireframes and high-fidelity designs for a complex product." (Focus on process, user-centricity, and execution.)

• "How do you ensure consistency and scalability in your designs, especially when working with or contributing to a design system?" (Highlight understanding of design systems and their importance.)

• "Walk me through a project where you had to balance user needs with business requirements or technical constraints. What was your approach, and what was the outcome?" (Demonstrate problem-solving and negotiation skills.)

• "How would you approach designing an AI-assisted workflow for a customer support agent, considering both efficiency and user experience?" (Assess creative thinking for AI-enhanced design.) Company & Culture Questions:

• "What interests you about ADT and our mission in home security and smart technology?" (Show research into ADT's business and industry.)

• "How do you see a UX/UI Center of Excellence contributing to a company's success?" (Demonstrate understanding of COE value and alignment with ADT's strategic move.)

• "Describe your ideal collaboration with Product Managers and Engineers. How do you handle design disagreements?" (Assess teamwork and communication skills.)

• "How do you stay current with design trends, new tools (especially AI), and best practices in the UX/UI field?" (Showcase a commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, your design process, key decisions, challenges, and the impact of your design.

• Quantify Impact (if possible): If you have metrics (e.g., improved conversion, reduced task time, increased user satisfaction), present them.

• Show, Don't Just Tell: Use visuals effectively to illustrate your points. Ensure your Figma prototypes are functional and easy to navigate.

• Highlight AI Tool Usage: Be prepared to discuss any AI tools you've used or explored and how they enhanced your workflow or design outcomes.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and alternative solutions considered.

• Engage Your Audience: Make it a conversation, not just a presentation. Be enthusiastic and open to feedback.

📝 Enhancement Note: Interviewers will be looking for a strong UX foundation, excellent visual design skills, and a collaborative spirit. The emphasis on AI tools means candidates should be ready to discuss their understanding and potential application of these technologies in a design context. A well-prepared portfolio presentation that clearly articulates process and impact will be key to advancing.

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📌 Application Steps

To apply for this UX Designer position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight experience relevant to ADT's industry (smart home, security, customer service) and the specific requirements of this role, emphasizing UX/UI execution, design systems, and AI tool familiarity.

• Resume Optimization: Clearly articulate your 2-5 years of experience, proficiency in Figma and Miro, and any experience with CRM-integrated workflows or AI-assisted design within your resume. Quantify achievements where possible.

• Interview Preparation: Practice your portfolio presentation, focusing on telling compelling stories about your design process and outcomes. Prepare to discuss your approach to user-centered design, collaboration, and how you leverage technology.

• Company Research: Thoroughly research ADT, its products, its recent initiatives (like the UX/UI COE), and its market position to demonstrate genuine interest and understanding during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.