UX Designer - A26364

📍 Job Overview

Job Title: UX Designer - A26364

Company: Activate Interactive Pte Ltd

Location: Singapore, Singapore

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: October 04, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Design intuitive and user-centered experiences for complex Governance, Risk, and Compliance (GRC) platforms, translating policy requirements and operational needs into practical design solutions.

• Map and analyze end-to-end user journeys and complex workflows across multiple user roles, systems, and touchpoints to identify gaps and opportunities for improvement.

• Champion user-centered design principles by engaging with stakeholders and end-users to understand their needs and advocating for user perspectives throughout the product development lifecycle.

• Collaborate closely with product managers, engineers, and governance/risk domain experts to align teams on shared workflows, resolve competing needs, and ensure design feasibility and fidelity.

📝 Enhancement Note: This role is specifically for a UX Designer focused on GRC platforms within a government productivity engineering group. The emphasis is on understanding complex workflows, program-level context, and translating technical and policy requirements into actionable user experiences. The role requires strong analytical and communication skills to bridge the gap between technical constraints, governance policies, and user needs.

📈 Primary Responsibilities

• Develop a deep understanding of program objectives, operational needs, policy requirements, and technical constraints to inform design decisions and balance immediate user needs with long-term program outcomes.

• Investigate and meticulously map complex, end-to-end user journeys, including decision points, branching paths, exceptions, dependencies, and handoffs across different user roles, teams, systems, and channels.

• Transform intricate, technical government workflows into clear, intuitive, and accessible user experiences, ensuring users understand required actions and can navigate unexpected scenarios.

• Conduct user research and stakeholder interviews to gather insights into user needs, motivations, and operational realities, using this data to drive design iterations.

• Create sketches, wireframes, and interactive prototypes at appropriate fidelity levels to explore design alternatives, test assumptions, gather feedback, and facilitate informed decision-making among teams.

• Present and communicate design rationale, dependencies, and trade-offs clearly to product managers, engineers, and program stakeholders to foster alignment and support informed decision-making.

• Ensure design solutions are feasible within technical constraints and align with broader program goals and service architecture.

• Contribute ideas on product direction and features, taking ownership of design deliverables from discovery through to delivery and continuous improvement phases.

📝 Enhancement Note: The primary responsibilities are heavily focused on the analytical and strategic aspects of UX design within a complex, regulated environment. The emphasis on "mapping complex workflows," "understanding program-level context," and "transforming complexity into clarity" highlights the need for a designer who can not only create interfaces but also deeply understand and model intricate processes.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is typically expected for this level of UX/Product Design role.

Experience: A minimum of 3 years of professional experience in UX or Product Design is required, with a proven track record of designing for complex environments involving multiple user roles, systems, or service touchpoints.

Required Skills:

• Demonstrated ability to understand and model branching workflows, decision points, exceptions, and cross-team handoffs.

• Strong workflow and systems thinking capabilities, connecting detailed user interactions to wider service contexts and anticipating downstream design effects.

• Experience working within broader programs or environments with multiple connected products/services, understanding shared objectives, dependencies, and constraints.

• Proficiency in industry-standard design and prototyping tools such as Figma, and the ability to create clear visual artifacts to communicate complex journeys and workflows.

• Familiarity with web technologies (HTML, CSS) and an understanding of how technical constraints influence user experience.

• Excellent user and stakeholder empathy, with the ability to understand users' and stakeholders' frustrations, motivations, and work contexts.

• Strong curiosity and a continuous learning mindset, with the ability to ask clarifying questions, bring structure to unfamiliar problems, and learn new tools and approaches.

• Ability to balance breadth of vision with attention to detail, connecting the broader program view with individual interaction details.

• High degree of ownership and initiative, contributing ideas, taking responsibility for decisions, and following through on deliverables.

• Articulate communication skills, including active listening and the ability to explain complex workflows and design decisions to non-designers.

• Strong organizational skills, with the ability to manage multiple workstreams, recognize dependencies, and prioritize effectively in a fast-paced agile environment.

• Team spirit, with a collaborative approach, openness to feedback, and enjoyment in solving meaningful problems with others. Preferred Skills:

• Experience designing for government or public sector projects, particularly in GRC domains.

• Familiarity with AI-assisted tools for design exploration, prototyping, or communication.

• Basic coding skills (HTML, CSS) or a deeper understanding of front-end development principles.

• Experience with user research methodologies beyond basic interviews and usability testing, such as contextual inquiry or ethnographic research.

📝 Enhancement Note: The qualifications emphasize a blend of core UX skills and a specific aptitude for complex systems, workflow analysis, and stakeholder management within a structured, program-driven environment. The portfolio requirement is detailed, indicating a strong preference for candidates who can demonstrate their process and impact in similar complex scenarios.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio is mandatory, showcasing a comprehensive design process from research through to delivery.

• Include specific examples demonstrating the ability to make sense of a complex problem, map connected workflows, and leverage a broader understanding of the service or program to shape solutions.

• Clearly articulate your individual contribution to each project, detailing how you tested and refined ideas, managed key trade-offs, and achieved specific outcomes.

• Showcase proficiency in research, synthesis, interaction design, prototyping, and visual design skills. Process Documentation:

• Demonstrate your ability to document complex workflows, decision trees, and user journeys through clear visual artifacts such as flow diagrams, state diagrams, or journey maps.

• Provide examples of how you have translated policy requirements, operational needs, and technical constraints into practical design solutions, illustrating the iterative design process.

• Showcase experience in rapid prototyping and user testing methodologies, detailing how feedback was gathered, incorporated, and used to iterate on designs.

• Illustrate how you collaborated with cross-functional teams (product managers, engineers, domain experts) to align on design decisions and ensure feasibility and fidelity.

📝 Enhancement Note: The portfolio requirements are highly specific, demanding evidence of complex workflow modeling and program-level thinking. Candidates should prepare case studies that explicitly detail their process for dissecting intricate systems and demonstrating how their design decisions factored into the broader program context and operational realities.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a UX Designer with 2-5 years of experience in Singapore, the estimated salary range is SGD 4,500 - SGD 7,000 per month. This is a one-year contract role.

Benefits:

• Fun working environment.

• Employee Wellness Program.

• Opportunity to work on Singapore Government Agencies projects.

• Structured development framework and growth opportunities, recognized by SHRI 2025 Gold award for Learning & Development; Coaching & Mentoring.

Working Hours: The role is full-time, implying approximately 40 hours per week, with flexibility expected within an agile environment. Specific daily schedules may vary but are generally aligned with standard business hours in Singapore.

📝 Enhancement Note: The salary range is an estimate based on market data for mid-level UX Designers in Singapore for a full-time, on-site role. It accounts for the contract nature of the position. The benefits highlight professional development and exposure to significant government projects, aligning with the company's emphasis on growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consultancy, with a focus on application development (mobile, web, cloud) and serving government and public sector clients.

Company Size: Activate Interactive Pte Ltd is a growing company, indicated by their search for new team members and presence in multiple countries (Singapore, Malaysia, Indonesia). The specific team size for the GPE group is not detailed but is implied to be collaborative and cross-functional.

Founded: Activate Interactive Pte Ltd was founded in Singapore, aiming to empower clients with impactful technology solutions. The company emphasizes positively impacting lives through technology and fostering employee potential.

Team Structure:

• The Co-Development Business Unit houses the GPE (Government Productivity Engineering) Group.

• The GPE group works with a variety of stakeholders including governance and risk domain experts, engineers, product managers, and programme stakeholders.

• Collaboration is a key aspect, with an emphasis on cross-functional teamwork in an agile environment. Methodology:

• Rapid Prototyping: Prioritizes testing ideas early and making possibilities tangible through prototypes.

• Reliable Productisation: Focuses on turning promising ideas into dependable, scalable, and maintainable software.

• Ownership: Encourages contribution to product direction, responsibility for execution, and ongoing engagement with products.

• Continuous Learning: Embraces learning new tools, frameworks, technologies, and ways of working to build better products.

Company Website: https://www.activate.sg/

📝 Enhancement Note: The company culture is geared towards innovation, impact, and continuous improvement, with a strong emphasis on agile methodologies, rapid prototyping, and ownership. Working with government agencies suggests a structured, process-oriented environment with a focus on reliability and long-term impact.

📈 Career & Growth Analysis

Operations Career Level: This role is at a mid-level (2-5 years experience) within the UX/Product Design discipline. It offers the opportunity to design complex systems and influence product direction, moving beyond basic UI design to strategic problem-solving.

Reporting Structure: The UX Designer will report into the Co-Development Business Unit, likely within the GPE Group. They will work closely with Product Managers and Engineers, indicating a collaborative, matrixed reporting environment common in agile teams.

Operations Impact: The UX Designer will have a significant impact on the usability and effectiveness of GRC platforms used by public officers and governance stakeholders. By making governance processes clearer and more integrated, the role directly contributes to boosting work productivity and enhancing service delivery across the government.

Growth Opportunities:

• Skill Specialization: Deepen expertise in GRC domain design, complex workflow mapping, and enterprise-level system design.

• Leadership Potential: Develop skills in influencing cross-functional teams, mentoring junior designers, and taking on lead design roles for larger initiatives.

• Industry Exposure: Gain extensive experience working with Singapore Government Agencies, offering unique insights into public sector technology and digital transformation.

• Learning & Development: Benefit from a structured development framework and growth opportunities, as recognized by their SHRI award, potentially including training, certifications, and mentorship.

📝 Enhancement Note: The role is positioned as a significant step for a mid-level UX Designer, offering exposure to complex, impactful government projects and a structured growth path. The emphasis on "ownership" and "influencing across teams" suggests potential for advancement into lead or management roles within the design function or GRC product space.

🌐 Work Environment

Office Type: The role is based in Punggol Digital District, Singapore. This location is typically associated with modern, collaborative workspaces designed to foster innovation and technological advancement.

Office Location(s): Punggol Digital District, Singapore. This is a specific, modern district in Singapore.

Workspace Context:

• Collaborative Environment: The description emphasizes "How We Work," highlighting rapid prototyping, ownership, and continuous learning, all indicative of a dynamic and collaborative workspace.

• Tools & Technology: Expect access to industry-standard design and prototyping tools like Figma, and potentially AI-assisted tools for design exploration. Familiarity with web technologies is essential.

• Team Interaction: The role necessitates close collaboration with product managers, engineers, and domain experts, suggesting ample opportunities for team interaction and knowledge sharing within an agile framework.

Work Schedule: The position is full-time, generally aligning with standard business hours in Singapore (Asia/Singapore timezone). The agile environment may involve some flexibility and occasional collaboration outside core hours depending on project needs, but the primary expectation is on-site presence.

📝 Enhancement Note: The Punggol Digital District location suggests a modern, tech-focused environment. The emphasis on "rapid prototyping" and "collaboration" indicates an agile and interactive workspace, ideal for designers who thrive on teamwork and iterative development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your resume and portfolio to assess qualifications and fit for the role.

• Portfolio Presentation/Deep Dive: Expect to walk through selected projects from your portfolio, explaining your design process, problem-solving approach, contributions, and outcomes. Be prepared to discuss complex workflows and program-level context.

• Skills-Based Interview: Questions will focus on your experience with workflow mapping, systems thinking, user research, prototyping, and collaboration. Behavioral questions will assess your empathy, curiosity, ownership, and communication skills.

• Technical/Domain Interview: Discussion may involve understanding of GRC concepts, technical constraints, and how you've navigated similar complex environments.

• Final Interview: May involve meeting with key stakeholders, including potentially product managers, engineering leads, or hiring managers, to assess cultural fit and overall suitability.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best demonstrate your ability to handle complex workflows, program-level understanding, and transform intricate problems into clear user experiences.

• Structure Your Case Studies: For each project, clearly outline: the problem, your role and contributions, the process (research, ideation, design, testing), key challenges and trade-offs, and the outcomes/impact.

• Highlight Workflow Mapping: Explicitly showcase how you mapped complex, branching workflows, identified dependencies, and considered downstream effects. Use visual aids like flowcharts or journey maps.

• Explain Program Context: Articulate how you understood and incorporated broader program objectives, operational needs, and technical constraints into your design decisions.

• Demonstrate Collaboration: Provide examples of how you worked with diverse stakeholders (engineers, PMs, domain experts) and communicated your design rationale effectively.

• Showcase Tool Proficiency: Mention and demonstrate your use of tools like Figma, and any other relevant software.

Challenge Preparation:

• Process-Oriented Thinking: Be ready to discuss how you would approach a hypothetical GRC workflow design problem. Focus on your methodology for understanding requirements, mapping processes, and ideating solutions.

• Stakeholder Alignment: Prepare to discuss scenarios where you had to align conflicting needs or perspectives from different stakeholders.

• Ambiguity Navigation: Think about how you approach problems where requirements are not fully defined or where technical constraints are significant.

📝 Enhancement Note: The interview process will likely be rigorous, with a strong emphasis on portfolio review and problem-solving capabilities related to complex systems and workflows. Candidates should be prepared to articulate their design process and strategic thinking in detail.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (required proficiency).

• Visual Design: Tools for creating high-fidelity mockups and visual assets.

• Wireframing: Tools for creating low-fidelity representations of user interfaces and workflows.

Analytics & Reporting: While not explicitly mentioned for the UX Designer, understanding how design impacts user behavior and system performance is key. Familiarity with analytics concepts and how data informs design decisions is beneficial.

CRM & Automation: Not directly applicable to the core UX design responsibilities but understanding how GRC platforms integrate with other systems might be relevant.

📝 Enhancement Note: The primary tool requirement is Figma. While not explicitly stated, a UX Designer in this role would benefit from an understanding of how their designs integrate with front-end technologies (HTML, CSS) and how to leverage design to improve user engagement and operational efficiency within the GRC platform.

👥 Team Culture & Values

Operations Values:

• User and Stakeholder Empathy: Deeply understanding and prioritizing the needs, frustrations, and motivations of both end-users and stakeholders.

• Curiosity and Continuous Learning: Actively seeking knowledge, asking probing questions, and embracing new tools and approaches to solve complex problems.

• Breadth and Attention to Detail: Balancing a holistic view of the program and system with meticulous focus on individual user interactions and design elements.

• Ownership and Initiative: Taking proactive responsibility for design outcomes, contributing ideas, and seeing projects through to successful implementation and evolution.

• Communication: Articulating design decisions clearly, listening actively, and building shared understanding across diverse teams.

• Organizational Skills: Effectively managing workload, prioritizing tasks, and recognizing dependencies in a fast-paced, agile environment.

• Team Spirit: Collaborating effectively, valuing feedback, and contributing positively to a team-oriented problem-solving environment.

Collaboration Style:

• Cross-functional Integration: Working closely with product managers, engineers, and domain experts to ensure design feasibility and alignment with business/program goals.

• Iterative Feedback: Embracing an agile approach with continuous feedback loops from stakeholders and users to refine designs.

• Shared Understanding: Prioritizing clear communication to build consensus and ensure all team members are aligned on design direction and rationale.

📝 Enhancement Note: The team culture values a proactive, collaborative, and user-centric approach. The emphasis on continuous learning and ownership aligns with a growth-oriented environment where designers are empowered to contribute beyond traditional UX tasks.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of GRC Domain: Navigating and simplifying intricate Governance, Risk, and Compliance workflows, policies, and regulations.

• Balancing Diverse Stakeholder Needs: Reconciling the requirements of developers, public officers, governance experts, and program managers, each with potentially competing priorities.

• Translating Policy into Usability: Transforming abstract policy requirements and technical constraints into intuitive and actionable user interfaces.

• Ambiguity and Evolving Requirements: Working within a dynamic environment where requirements and program objectives may evolve, requiring adaptability and proactive problem-solving.

• Integrating Across Systems: Designing for a platform that likely integrates with or influences multiple other government systems and processes.

Learning & Development Opportunities:

• Domain Expertise: Develop deep knowledge in GRC, government productivity engineering, and public sector digital transformation.

• Advanced UX Methodologies: Hone skills in complex workflow mapping, service design, and enterprise-level system design.

• Cross-functional Collaboration: Gain experience working within agile teams alongside diverse technical and policy experts.

• Mentorship and Leadership: Opportunities for growth into lead designer roles, mentorship of junior team members, and contributing to design strategy.

• SHRI Award Recognition: Benefit from a company culture explicitly focused on Learning & Development, Coaching & Mentoring, as evidenced by their award.

📝 Enhancement Note: The role presents significant challenges related to complexity and stakeholder management, which are also key areas for professional growth and development. The company's commitment to L&D provides a strong framework for skill enhancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex workflow with multiple decision points and stakeholders. How did you approach mapping and simplifying it?" (Focus on your process, tools, and outcomes).

• "How do you balance user needs with policy requirements and technical constraints in a government context?" (Emphasize your ability to integrate these factors into design decisions).

• "Walk me through a project where you had to influence cross-functional teams to adopt your design recommendations. What was your strategy?" (Highlight your communication, negotiation, and collaboration skills).

• "Imagine you need to design a new feature for a GRC platform. What would be your first steps in understanding the problem and user needs?" (Showcase your research and discovery methodology). Company & Culture Questions:

• "What interests you about working on government productivity and GRC platforms specifically?" (Connect your passion to the role's impact and domain).

• "How do you approach continuous learning in your design practice?" (Relate to the company's value of continuous learning and your own proactive approach).

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Align with the company's emphasis on team spirit and ownership). Portfolio Presentation Strategy:

• Narrative is Key: Structure your portfolio walkthrough as a compelling story for each project. Begin with the problem, explain your journey through it, highlight key decisions and learnings, and conclude with the impact.

• Visual Clarity: Use clear, well-annotated visuals (wireframes, prototypes, flow diagrams) to illustrate your process and solutions. Ensure they are easy to understand for both designers and non-designers.

• Quantify Impact: Where possible, present metrics or qualitative feedback that demonstrate the success of your designs. If direct metrics aren't available, explain the intended impact and how you measured success conceptually.

• Focus on Process, Not Just Pixels: Emphasize why you made certain design decisions and how your process led to those decisions, rather than just showing final UI screens.

📝 Enhancement Note: Interview preparation should focus on demonstrating a robust design process, strong analytical skills for complex systems, and effective communication for cross-functional collaboration, particularly within a government sector context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate your experience with complex workflow mapping, systems thinking, and designing for regulated environments (like GRC). Ensure it clearly shows your individual contributions and impact.

• Resume Optimization: Update your resume to emphasize keywords related to UX design, product design, workflow analysis, systems thinking, prototyping, Figma, and any experience with government or complex enterprise systems. Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaborative style. Prepare to discuss your portfolio in detail and answer scenario-based questions related to complex workflows and stakeholder management.

• Company Research: Familiarize yourself with Activate Interactive Pte Ltd, their mission, and the GPE Group's objectives. Understand the importance of GRC in government productivity and how your UX skills can contribute to their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.