UX Designer (12 Month FTC)

📍 Job Overview

Job Title: UX Designer (12 Month FTC)

Company: Lloyds Banking Group

Location: London, United Kingdom

Job Type: Full time, Temporary

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-17

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Spearhead the end-to-end user experience design for business customer journeys within Embedded Finance.

• Collaborate closely with cross-functional teams to translate complex business requirements and user needs into intuitive and effective digital solutions.

• Leverage existing design systems and user research findings to craft cohesive, accessible, and visually appealing user interfaces.

• Utilize advanced prototyping tools to bring design concepts to life and facilitate clear communication with stakeholders and development teams.

• Contribute to the continuous improvement and extension of design systems, ensuring scalability and efficiency across projects.

📝 Enhancement Note: This role is a 12-month fixed-term contract (FTC) focusing on a critical area of digital transformation within Lloyds Banking Group's Embedded Finance division. The emphasis on "ownership of their design output" and "balancing business requirements with user needs" indicates a senior-level UX role requiring strong strategic thinking and stakeholder management skills.

📈 Primary Responsibilities

• Define and meticulously craft the complete user experience journey for business customers, ensuring a cohesive and intuitive flow from one step to the next.

• Creatively integrate components from a central design system to achieve an optimal balance of content and User Interface (UI) elements on screen.

• Develop high-fidelity interactive prototypes using industry-standard tools such as Sketch, InVision, Figma, Axure, or Adobe XD to visualize and test design concepts.

• Actively gather and interpret user research, usability testing results, and quantitative/qualitative data to inform design decisions and align stakeholders.

• Diplomatically advocate for customer needs, ensuring designs meet user requirements while also aligning with strategic business objectives and technical constraints.

• Provide clear guidance and best practices for creating exceptional end-user experiences across different platforms, considering technical limitations.

• Champion inclusive and accessible design principles, ensuring solutions cater to a diverse range of users across various ages, backgrounds, and technical proficiencies.

• Proactively identify opportunities to enhance and extend existing design systems, contributing to a more efficient and consistent design process for the wider team.

• Collaborate effectively with a multi-disciplinary team, including product managers, developers, researchers, and other designers, to deliver high-quality design solutions.

• Present and articulate design rationale, prototypes, and user insights clearly and persuasively to internal stakeholders, including business leaders and development teams.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant strategic input. The expectation to "bring designs to life with a choice of prototyping software" and "balance business requirements with user needs" suggests a need for a designer who can move seamlessly from conceptualization to detailed execution and persuasive communication.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and expertise in User Experience Design or Interaction Design is essential.

Experience: Minimum of 5 years of progressive experience in User Experience (UX) Design or Interaction Design.

Required Skills:

• Proven expertise in crafting end-to-end user experiences and user journeys.

• Strong proficiency in interaction design principles and best practices.

• Demonstrated ability to use existing design systems effectively and contribute to their evolution.

• Advanced skills in prototyping and layout design using tools such as Sketch, InVision, Figma, Axure, or Adobe XD.

• Experience in interpreting and applying insights from quantitative and qualitative user research and usability testing.

• Ability to articulate design decisions and rationale clearly to diverse audiences, including technical teams and business stakeholders.

• Deep understanding and practical application of accessibility standards and inclusive design principles.

• Experience working within complex digital landscapes, ideally within the financial services sector.

• Excellent collaboration and communication skills for effective cross-functional teamwork. Preferred Skills:

• Background in Visual Design or a strong visual design sensibility.

• Experience working with Agile development methodologies.

• Familiarity with the specific challenges and opportunities within Embedded Finance.

• Ability to proactively identify and propose improvements to design processes and tools.

📝 Enhancement Note: The requirement for a minimum of 5 years of experience, coupled with the emphasis on ownership, interpretation of research, and stakeholder communication, suggests that candidates with 7-10 years of relevant experience would be highly competitive. The preference for financial services experience is a significant advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating end-to-end UX/Interaction Design projects.

• Clearly articulate the problem statement, user needs, and business objectives for each project.

• Detail the design process, including user research methodologies, ideation, wireframing, prototyping, and iterative testing.

• Highlight the specific design systems or component libraries utilized and any contributions made to them.

• Present interactive prototypes that effectively communicate the user flow and key interactions.

• Quantify the impact of design solutions, where possible, using metrics related to user satisfaction, task completion rates, efficiency gains, or business outcomes.

• Demonstrate a strong understanding of accessibility guidelines and how they were integrated into the design solutions. Process Documentation:

• For each case study, provide insights into the workflow design and optimization phases, explaining how user feedback and data influenced iterations.

• Detail the implementation approach, including collaboration with development teams and how design specifications were translated into functional features.

• Include examples of how design performance was measured post-launch and how learnings were fed back into future design cycles.

📝 Enhancement Note: The emphasis on "ownership of their design output" and "bringing designs to life with a choice of prototyping software" implies that a portfolio should not only present finished work but also showcase the designer's ability to drive the design process from inception to delivery, with a strong emphasis on user-centricity and measurable impact.

💵 Compensation & Benefits

Salary Range: £72,702 - £80,780 per annum.

Benefits:

• A generous pension contribution of up to 15%.

• Discretionary annual performance-related bonus, reflecting individual and company performance.

• Share schemes, including free shares, offering ownership and long-term financial participation.

• A range of adaptable lifestyle benefits, such as discounted shopping for everyday savings.

• 30 days of holiday entitlement, in addition to bank holidays, promoting work-life balance.

• A comprehensive suite of wellbeing initiatives to support mental, physical, and financial health.

• Generous parental leave policies to support employees during significant life events.

Working Hours: Full-time, with a standard working pattern of 40 hours per week. The role embraces hybrid working, requiring a minimum of two days per week (or 40% of time) in the London office.

📝 Enhancement Note: The salary range provided is competitive for a senior UX Designer role in London, reflecting the experience requirements and the strategic importance of the position. The benefits package is robust, offering a strong mix of financial security, work-life balance, and personal development opportunities. The hybrid model is clearly defined, with a specific expectation for office presence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is a leading financial services group in the UK, offering a wide range of banking and financial products and services to individuals, small and medium-sized enterprises (SMEs), and large corporations.

Company Size: Large Enterprise (over 10,000 employees). This scale provides opportunities for significant impact, access to extensive resources, and diverse career paths.

Founded: 2009 (Lloyds Banking Group as a distinct entity, though its constituent banks have much longer histories). This indicates a company with a rich heritage and a forward-looking approach to modern banking.

Team Structure:

• The UX Designer will join the Embedded Finance design team, a specialized unit focused on integrating financial services seamlessly into partner platforms.

• This team likely operates within a matrix structure, collaborating closely with Product Management, Engineering, Data Science, and Business Development teams.

• Reporting lines will likely lead to a Head of UX Design or a Design Lead within the Embedded Finance division, with close day-to-day interaction with Product Owners and Scrum Masters. Methodology:

• The team operates with a strong emphasis on Agile methodologies, utilizing iterative development cycles, sprint planning, and continuous feedback loops.

• Data-driven decision-making is paramount, with a reliance on user research, A/B testing, and performance analytics to guide design and product strategy.

• A "customer-centric" approach is embedded, ensuring that user needs and feedback are at the forefront of all design and development efforts.

• Design systems are utilized to promote consistency, efficiency, and scalability across all digital products and services.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: As a large, established financial institution undergoing significant digital transformation, Lloyds Banking Group offers a stable yet dynamic environment. The Embedded Finance team is at the forefront of innovation, requiring designers who can navigate complex organizational structures and contribute to strategic growth initiatives.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer, characterized by a minimum of 5 years of experience and the expectation of full ownership of design output. It requires not just execution but also strategic contribution, stakeholder management, and the ability to influence product direction.

Reporting Structure: The UX Designer will report into a Design Lead or Head of UX within the Embedded Finance division. They will work closely with Product Owners, Scrum Masters, and cross-functional teams, fostering a collaborative and iterative environment.

Operations Impact: The UX Designer will have a direct impact on the success of Lloyds Banking Group's Embedded Finance offerings by shaping how business customers interact with and adopt these services. Effective UX design will drive customer acquisition, retention, satisfaction, and ultimately, revenue growth for the division.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific UX disciplines such as service design, user research methodologies, or accessibility auditing within the financial services context.

• Leadership Development: Potential to mentor junior designers, lead design initiatives on larger projects, or transition into a Design Lead or Product Design Manager role.

• Cross-Functional Exposure: Gain experience in product management, business analysis, or technology architecture through close collaboration with these functions.

• Industry Expertise: Develop a specialized understanding of the Embedded Finance sector and its unique UX challenges and opportunities within a major financial institution.

• Internal Mobility: Opportunities to explore other design roles or product development positions across Lloyds Banking Group's diverse portfolio.

📝 Enhancement Note: The FTC nature of the role may present an opportunity for conversion to a permanent position or provide valuable experience for future roles within the financial services sector. The emphasis on design systems and collaboration suggests pathways into design operations or team leadership.

🌐 Work Environment

Office Type: Hybrid working model with a significant emphasis on collaboration within a physical office space. The role requires spending at least two days per week (40% of time) at the London office.

Office Location(s): 25 Gresham Street, London. This central London location provides excellent accessibility via public transport and places the team within a key financial hub.

Workspace Context:

• The London office is expected to offer a modern, collaborative workspace designed to facilitate team interaction, brainstorming, and focused work.

• Access to necessary design tools, software licenses, and potentially dedicated user research facilities will be provided.

• The environment will foster close working relationships with a multi-disciplinary team, encouraging spontaneous discussions and knowledge sharing.

• Opportunities for in-person workshops, design critiques, and stakeholder presentations will be regular occurrences.

Work Schedule: Standard full-time hours (approximately 40 hours per week) with a hybrid arrangement. While flexibility is offered, adherence to core working hours and team collaboration needs will be essential, particularly on in-office days.

📝 Enhancement Note: The hybrid model is a key feature of the work environment. While offering flexibility, the requirement for regular in-office presence suggests a culture that values face-to-face collaboration, team cohesion, and spontaneous problem-solving. Candidates should be comfortable with this balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potentially a brief screening call with HR or a recruiter to assess basic qualifications and cultural fit.

• Portfolio Presentation: A dedicated session where the candidate presents their portfolio, focusing on 1-2 key case studies that best demonstrate their UX/Interaction Design skills, process, and impact relevant to the role’s responsibilities. This will likely involve explaining design rationale, user research insights, and problem-solving approaches.

• Technical/Skills Interview: A more in-depth discussion with members of the design team and/or hiring manager to assess technical proficiency, understanding of design principles, knowledge of design systems, and experience with prototyping tools. This may include scenario-based questions or design challenges.

• Stakeholder/Hiring Manager Interview: A final interview to evaluate strategic thinking, collaboration skills, ability to balance business and user needs, and overall fit with the team and company culture. Discussions may focus on how the candidate would approach specific challenges within Embedded Finance.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest case studies that align closely with the job description, particularly highlighting projects involving complex user journeys, financial services (if applicable), and design system utilization.

• Tell a Story: Structure your presentation around a clear narrative: the problem, your role and process, the solutions you designed, and the measurable impact of your work.

• Demonstrate Process: Emphasize your thought process, research methodologies, iterative design decisions, and how you handled constraints or feedback.

• Showcase Prototyping: Be prepared to walk through interactive prototypes, explaining key user flows and interaction patterns.

• Highlight Collaboration: Discuss how you worked with cross-functional teams, managed stakeholder feedback, and advocated for user needs.

• Quantify Impact: Wherever possible, present data or metrics that demonstrate the success of your designs (e.g., improved conversion rates, increased user satisfaction).

• Address Accessibility: Clearly articulate how you incorporated inclusive and accessible design principles into your work.

Challenge Preparation:

• Design Thinking: Be ready to articulate your approach to problem-solving using design thinking principles.

• Scenario-Based Questions: Prepare for questions like "How would you approach designing X for business customers?" or "How would you handle conflicting feedback from a business stakeholder and user research?"

• Design System Thinking: Be prepared to discuss your experience with design systems and how you would contribute to or leverage one effectively.

• Financial Services Nuances: If you lack direct financial services experience, research common UX challenges and user needs within this sector.

📝 Enhancement Note: The emphasis on presenting work and articulating rationale suggests that candidates should prepare a concise and compelling narrative for their portfolio presentation, focusing on impact and process. The interview process is likely to be multi-stage, requiring a thorough understanding of the role and company.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Proficiency is required in at least one, and ideally several, of the following: Figma, Sketch, InVision, Axure, Adobe XD. These tools are essential for creating wireframes, interactive prototypes, and final UI designs.

• Design Systems: Experience working with and contributing to established design systems is critical. This includes understanding component libraries, style guides, and pattern libraries.

• User Research & Testing Platforms: Familiarity with tools used for user interviews, usability testing, and data analysis (e.g., UserTesting.com, Maze, Lookback, Hotjar, Qualtrics) is beneficial, though the company may have dedicated user research teams.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure the impact of design changes.

• Data Visualization: Ability to interpret data from analytics tools and present findings clearly, potentially using tools like Tableau or Power BI for reporting.

CRM & Automation:

• While not primary UX tools, familiarity with CRM systems (like Salesforce) and marketing automation platforms can provide context for business customer journeys and data flows.

📝 Enhancement Note: The explicit mention of Figma, Sketch, InVision, Axure, and Adobe XD indicates that the team is likely using a combination of these tools or has a preference for specific ones. Candidates should be prepared to discuss their expertise with these platforms and their approach to design system integration.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and advocating for the needs of business customers in every design decision.

• Collaboration: A strong belief in working closely and effectively with cross-functional teams to achieve shared goals.

• Innovation: A drive to explore new solutions and approaches to enhance user experiences and business outcomes.

• Excellence: A dedication to producing high-quality, well-crafted designs that meet rigorous standards for usability, accessibility, and business impact.

• Data-Driven: A reliance on evidence, research, and analytics to inform design choices and measure success.

• Inclusivity: A commitment to designing for all users, ensuring products are accessible and welcoming to a diverse range of individuals.

Collaboration Style:

• Integrated Teams: The UX Designer will be an integral part of multi-disciplinary teams, working alongside Product Owners, Developers, and Researchers in an Agile framework.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and transparent sharing of ideas and challenges.

• Shared Ownership: While the UX Designer owns the user experience, there's a sense of shared responsibility for product success across the entire team.

• Continuous Improvement: A mindset focused on learning from each project, iterating on processes, and proactively seeking ways to enhance team performance and product quality.

📝 Enhancement Note: Lloyds Banking Group emphasizes a values-led culture. Candidates should be prepared to discuss how their personal values and working style align with the company's stated principles, particularly regarding customer focus, collaboration, and inclusivity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Effectively managing and prioritizing competing demands from business stakeholders, technical constraints, and varied user needs within a complex financial services environment.

• Navigating Existing Systems: Adapting to and contributing to established design systems and legacy platforms while pushing for innovation and improvement.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in on UX strategies and design decisions across multiple departments and teams with potentially different priorities.

• Pace of Change: Adapting to rapid technological advancements and evolving customer expectations within the digital finance landscape.

• FTC Context: Delivering significant impact and demonstrating value within a fixed 12-month tenure, while also considering potential for longer-term engagement.

Learning & Development Opportunities:

• Specialized UX Training: Access to internal and external training programs focused on advanced UX techniques, user research, accessibility, and specific design tools.

• Financial Services Domain Knowledge: Gaining in-depth understanding of the financial services industry, regulatory requirements, and customer behaviors specific to business banking.

• Design System Contribution: Opportunity to contribute to the evolution and documentation of a large-scale design system, enhancing skills in design governance and scalability.

• Mentorship Programs: Potential to be mentored by senior design leaders or to mentor junior team members, fostering leadership and knowledge-sharing skills.

• Exposure to Digital Transformation: Being part of a major financial institution undergoing significant digital transformation provides invaluable experience in modernizing services and adopting new technologies.

📝 Enhancement Note: The role presents a unique opportunity to gain experience in Embedded Finance within a leading financial institution, which can be a significant differentiator for future career prospects. Candidates should be prepared to discuss how they approach challenges and leverage growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from business stakeholders and user research. How did you reach a resolution?"

• "How would you approach designing a new feature for business customers using an existing design system? What are the key considerations?"

• "Walk us through a complex user journey you designed. What were the key pain points, and how did your design address them?"

• "How do you ensure your designs are accessible to a wide range of users, including those with disabilities?"

• "What is your process for gathering and interpreting user research data to inform your design decisions?" Company & Culture Questions:

• "What interests you about working for Lloyds Banking Group and specifically within our Embedded Finance team?"

• "How do you contribute to a collaborative and inclusive team environment?"

• "How do you stay updated on the latest trends and best practices in UX design, particularly within financial services?"

• "What does 'helping Britain prosper' mean to you in the context of a UX designer's role?" Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the problem, your solution, your process, and the measurable outcome. Quantify results whenever possible.

• Showcase Process: Don't just show the final screens; explain your journey, including research, iterations, and how you handled challenges.

• Interactive Walkthrough: Be prepared to navigate your prototypes live, explaining user flows and interaction details.

• Tailor to the Role: Emphasize projects that demonstrate experience with business users, financial services (if applicable), design systems, and complex journeys.

• Conciseness is Key: Aim for a clear, impactful presentation that respects the interviewer's time. Practice your timing.

📝 Enhancement Note: Interviewers will be looking for a candidate who can not only design effectively but also communicate their thought process, collaborate with diverse teams, and understand the business context of their work, especially within the regulated financial services sector.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight the minimum 5 years of UX/Interaction Design experience, proficiency with specified prototyping tools (Figma, Sketch, etc.), experience with design systems, and any financial services or complex digital landscape background. Use keywords from the job description.

• Portfolio Curation: Select 2-3 of your most relevant and impactful case studies. Ensure they clearly demonstrate your process, problem-solving skills, user research application, and quantifiable outcomes. Prepare to present these effectively.

• Interview Preparation: Research Lloyds Banking Group's current initiatives, values, and their Embedded Finance strategy. Prepare to discuss your experience in relation to the role's core responsibilities and anticipated interview questions.

• Company Research: Understand Lloyds Banking Group's mission ("to help Britain prosper") and their commitment to inclusivity and digital transformation. This will help you articulate your alignment with their culture and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.