UX Design - Pl

📍 Job Overview

Job Title: UX Design - Pleno

Company: EY

Location: Campinas, São Paulo, Brazil

Job Type: Full-time

Category: User Experience (UX) Design / Product Design

Date Posted: May 18, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the design and execution of user experience (UX) strategies for critical digital products within a leading financial institution.

• Translate complex user needs and business requirements into intuitive and impactful user interfaces through robust user research and data analysis.

• Develop high-fidelity wireframes, mockups, and interactive prototypes using industry-leading tools like Figma to visualize and validate design solutions.

• Champion accessibility standards (WCAG) and responsive design principles to ensure inclusive and seamless user experiences across all devices.

• Collaborate closely with cross-functional teams, including product managers, engineers, and business stakeholders, to deliver innovative and user-centric digital solutions.

📝 Enhancement Note: The "Pleno" designation in Brazilian job titles typically signifies a mid-level professional with 2-5 years of experience, possessing a solid understanding of core concepts and the ability to work independently on defined projects. This role is firmly within the UX/Product Design domain, focusing on the end-to-end user experience lifecycle.

📈 Primary Responsibilities

• Conduct comprehensive qualitative and quantitative user research, including interviews, surveys, and usability testing, to uncover user pain points and opportunities.

• Define research objectives, select appropriate methodologies, and plan research timelines to gather actionable user insights.

• Analyze and synthesize research data to generate clear, concise, and impact-driven insights that inform design decisions and product strategy.

• Design and develop user-centric solutions, including user journeys, experience maps, personas, wireframes, mockups, and high-fidelity prototypes.

• Apply visual design principles, including typography, color theory, and layout, to create aesthetically pleasing and functional user interfaces.

• Ensure all designs adhere to accessibility guidelines (WCAG) and are responsive, adapting seamlessly to various screen sizes and devices.

• Create and deliver compelling UX presentations and documentation to effectively communicate design solutions and rationale to stakeholders.

• Collaborate with engineering teams to ensure accurate implementation of designs and maintain design integrity throughout the development lifecycle.

• Contribute to the development and maintenance of design systems to ensure consistency and scalability across digital products.

• Stay abreast of the latest UX/UI trends, best practices, and emerging technologies to drive continuous improvement in design processes and outcomes.

📝 Enhancement Note: The responsibilities listed emphasize a hands-on approach to UX design, covering the entire process from research and ideation to prototyping and stakeholder presentation. The mention of "transformar pesquisas em soluções inovadoras" and "impactarão diretamente a jornada do usuário em uma das maiores instituições financeiras do país" highlights the strategic importance and potential impact of this role.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Marketing, Technology, Computer Science, Human-Computer Interaction, or a related field.

Experience:

• 2-5 years of progressive experience in User Experience (UX) Design and User Interface (UI) Design.

• Proven track record of designing and delivering successful digital products.

Required Skills:

• Mastery of Figma and FigJam for wireframing, mockup creation, and high-fidelity prototyping.

• Proficient in conducting user research using qualitative and quantitative methods (interviews, surveys, usability testing).

• Strong understanding of UI design principles, including visual hierarchy, typography, and color theory.

• Expertise in creating responsive designs that adapt across multiple devices and screen resolutions.

• Solid knowledge of accessibility standards, particularly WCAG guidelines.

• Ability to develop and articulate user journeys, experience maps, and personas.

• Experience with data analysis and synthesis to derive actionable design insights.

• Proficiency in building and documenting design systems.

Preferred Skills:

• Experience with other UX/UI design and prototyping tools.

• Familiarity with front-end development concepts (HTML, CSS, JavaScript) to better collaborate with engineers.

• Experience in the financial services industry.

• Contributions to open-source design projects or a strong portfolio showcasing diverse design challenges.

📝 Enhancement Note: The emphasis on Figma proficiency and specific UX deliverables like user journeys and personas, alongside WCAG compliance, points to a role that requires practical, hands-on design skills. The requirement for basic English proficiency suggests potential for international collaboration or access to global resources.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX/UI design projects, demonstrating a strong understanding of user-centered design principles.

• Case studies that clearly articulate the problem, your role, the design process, the solutions implemented, and the quantifiable impact or key learnings.

• Examples of wireframes, user flows, interactive prototypes, and final UI designs.

• Demonstration of research methodologies used, including user interviews, usability testing, and data analysis.

• Evidence of creating and utilizing personas, user journeys, and experience maps.

Process Documentation:

• Ability to document design processes clearly, from initial research and ideation to final design and handoff.

• Experience in creating and maintaining design system documentation, style guides, and component libraries.

• Documentation of user research findings, including insights and recommendations.

• Clear articulation of design decisions and their rationale, supported by research and data.

📝 Enhancement Note: For a mid-level UX Designer, the portfolio is paramount. It should not only showcase visual design skills but also a deep understanding of the UX process. The emphasis on case studies with measurable outcomes and clear articulation of the design thinking process is crucial for demonstrating problem-solving abilities and impact.

💵 Compensation & Benefits

Salary Range:

Based on EY's presence in Campinas, Brazil, and the mid-level ("Pleno") designation for a UX Designer, a competitive salary range is estimated between R$ 6.000 to R$ 9.000 per month. This estimate considers industry benchmarks for UX/UI professionals in major Brazilian cities, factoring in cost of living and the specialized nature of the role within a large consulting firm.

Benefits:

• Comprehensive health and dental insurance plans.

• Life insurance coverage.

• Meal vouchers (vale-refeição/alimentação) or restaurant at the office.

• Transportation assistance or reimbursement.

• Opportunities for professional development, training, and certifications.

• Access to EY's global learning platforms and resources.

• Participation in company-wide events, workshops, and social initiatives.

• Potential for performance-based bonuses.

• Flexible work arrangements (though this specific role is on-site, EY often offers flexibility in other aspects).

Working Hours:

• Standard full-time working hours, typically 40 hours per week.

• While the role is on-site, EY often promotes a culture of work-life balance, encouraging efficient work practices within the established hours.

📝 Enhancement Note: Salary estimates for Brazil can vary significantly. This range is a benchmark for a mid-level UX Designer in a major metropolitan area like Campinas, working for a large, reputable firm like EY. Benefits are typical for large corporations in Brazil, with a strong emphasis on professional development, which aligns with EY's stated commitment to employee growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Consulting (specifically Technology Consulting, Digital Transformation, and Financial Services). EY operates as one of the "Big Four" professional services networks, offering audit, consulting, advisory, tax, and assurance services globally.

Company Size: EY is a global organization with over 300,000 employees worldwide, operating in more than 150 countries. The Brazilian operations are substantial, employing thousands of professionals across various service lines and locations. This scale provides immense opportunities for exposure to diverse projects and industries.

Founded: Ernst & Young was formed in 1989 through the merger of Ernst & Whinney and Arthur Young. However, its roots trace back to the mid-19th century. This long history signifies a stable, established, and experienced corporate environment.

Team Structure:

• The UX Design team at EY likely operates within broader digital transformation, technology consulting, or specific industry practice groups (e.g., Financial Services).

• Team members may include UX Researchers, UX Designers, UI Designers, Product Designers, and UX Strategists, often working in project-based pods.

• Reporting structures can vary, with designers typically reporting to a Design Lead, UX Manager, or a Project Lead within a specific client engagement.

Methodology:

• EY emphasizes a data-driven approach to problem-solving and client delivery. For UX, this translates to leveraging user research, analytics, and performance metrics to inform design decisions.

• Agile and Lean methodologies are commonly employed in digital product development, requiring designers to be adaptable and iterative.

• EY's consulting methodology likely involves structured frameworks for client engagements, from discovery and diagnosis to solution design and implementation.

Company Website: https://www.ey.com/pt_br

📝 Enhancement Note: EY's culture is deeply rooted in client service, collaboration, and professional development. For a UX Designer, this means working on high-impact projects for diverse clients, often within fast-paced consulting environments. The emphasis on data and structured methodologies is key.

📈 Career & Growth Analysis

Operations Career Level: This "Pleno" (Mid-Level) UX Designer role is positioned to build upon foundational UX skills and gain significant experience across various projects. It's a stepping stone towards becoming a Senior UX Designer, UX Lead, or specializing in areas like UX Research, Interaction Design, or Product Strategy. The role requires the ability to work independently on defined tasks and contribute significantly to project outcomes.

Reporting Structure: The UX Designer will likely report to a Design Lead or a Project Manager within a specific client engagement. They will also collaborate closely with Product Managers and Development teams, forming part of a cross-functional project team. The structure is typically matrixed, reflecting the project-based nature of consulting.

Operations Impact: This UX Designer will have a direct impact on the usability, effectiveness, and adoption of digital products developed for EY's clients, particularly within the financial sector. By creating intuitive and user-centered experiences, they will contribute to client satisfaction, operational efficiency, and potentially revenue growth for the client. Their work will shape how end-users interact with critical financial services and platforms.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas such as UX Research, Interaction Design, Information Architecture, or Visual Design.

• Leadership Development: Progression to Senior UX Designer roles, where they can mentor junior designers, lead design initiatives on projects, and contribute to strategic design thinking.

• Cross-Industry Exposure: Gaining experience across multiple industries and client types, broadening their understanding of diverse user needs and business challenges.

• Global Mobility: EY's global presence offers potential opportunities for international assignments or collaborations.

• Certification & Training: Access to continuous learning through EY's extensive training programs, professional certifications, and internal knowledge-sharing sessions.

📝 Enhancement Note: The career path for a UX Designer at a firm like EY is typically structured, offering clear progression. The "Pleno" level is about demonstrating ownership and delivering impact, paving the way for leadership and specialization. The consulting environment inherently provides broad exposure.

🌐 Work Environment

Office Type: This role is specified as "On-site" in Campinas, São Paulo. EY generally maintains modern, professional office spaces designed to foster collaboration and productivity. These environments often include open-plan work areas, meeting rooms, quiet zones, and amenities for employees.

Office Location(s): Campinas is a major city in São Paulo state, known for its technological and academic hub. EY's office in Campinas would likely be situated in a business district, offering accessibility via public transportation and proximity to amenities.

Workspace Context:

• Collaborative Environment: The office space will be designed to encourage interaction between team members, facilitating brainstorming, design reviews, and knowledge sharing.

• Tools and Technology: Access to necessary hardware and software, including high-performance workstations and licensed design tools like Figma, will be provided.

• Team Interaction: Opportunities for regular team meetings, stand-ups, design critiques, and social events to build team cohesion and foster a positive work environment.

Work Schedule:

• Standard business hours, Monday to Friday, with an expectation of 40 hours per week.

• While the role is on-site, EY often promotes a culture that values work-life balance, encouraging efficient use of time and adherence to scheduled working hours. Project deadlines may occasionally require flexibility.

📝 Enhancement Note: The on-site requirement means candidates should be prepared for a traditional office-based work environment. EY's commitment to modern office spaces and fostering collaboration is a key aspect of its employee experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Technical Interview / Portfolio Review: This is a critical stage where candidates will present their portfolio to a hiring manager or senior UX team members. Expect to walk through 2-3 key projects, detailing your process, challenges, and outcomes.

• Skills Assessment / Case Study: Candidates may be given a short design challenge or a hypothetical problem to solve, either as a take-home assignment or during a live session, to evaluate their problem-solving skills and design approach.

• Behavioral Interviews: Questions focused on teamwork, communication, conflict resolution, and how you handle specific work situations, often using the STAR method (Situation, Task, Action, Result).

• Final Interview: Potentially with a senior leader or department head to discuss career aspirations and confirm overall fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-4 of your strongest, most relevant projects that showcase a range of skills and experiences.

• Tell a Story: For each project, clearly articulate the problem statement, your specific role and contributions, the design process followed, the challenges encountered, the solutions you developed, and the measurable results or learnings.

• Highlight Process: Emphasize your thinking process, research methodologies, and how you arrived at your design decisions. Show, don't just tell.

• Visual Clarity: Ensure your portfolio is well-designed, easy to navigate, and visually appealing. Use high-quality mockups and prototypes.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the positive impact of your designs (e.g., increased conversion rates, reduced error rates, improved user satisfaction scores).

• Tailor to EY: If possible, align your portfolio examples with the types of projects EY undertakes, especially within the financial services sector.

Challenge Preparation:

• Understand the Brief: Carefully read and understand any design challenge prompt. Ask clarifying questions if needed.

• Time Management: Allocate your time effectively, balancing research/ideation, design, and presentation preparation.

• Focus on Process: Even for a short exercise, demonstrate your thought process. Sketching, user flows, and rationale are more important than a polished final UI.

• Consider Constraints: Acknowledge any limitations (time, tools, information) and how you would work within them.

• Present Clearly: Prepare to articulate your solution and rationale concisely and confidently.

📝 Enhancement Note: The interview process for a UX role at a consulting firm like EY will be rigorous. The portfolio review is paramount, serving as the primary evidence of your skills. Be prepared to discuss your design decisions in detail and demonstrate a structured, user-centered approach.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. Mastery is expected.

• FigJam: For collaborative ideation, whiteboarding, and workshop facilitation.

• Prototyping Tools: Proficiency in Figma's prototyping capabilities is key; experience with tools like Adobe XD or Sketch may also be beneficial.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, Mixpanel, or Amplitude for understanding user behavior and tracking key metrics.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel/Google Sheets for analyzing and presenting data insights.

CRM & Automation:

Other Relevant Tools:

• User Research Platforms: Tools for conducting remote interviews and usability testing (e.g., UserTesting.com, Lookback).

• Project Management Tools: Familiarity with Agile tools like Jira, Confluence, Asana, or Trello for task management and collaboration.

• Design Systems Tools: Experience with tools or platforms used for managing design systems.

📝 Enhancement Note: Figma is explicitly mentioned as a required skill, indicating it's the primary design tool for this role. Familiarity with analytics tools is crucial for a data-driven UX approach, enabling designers to measure the impact of their work.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong emphasis on understanding client needs and delivering high-quality, impactful solutions that drive business value.

• Collaboration: Fostering a team-oriented environment where diverse perspectives are valued, and collective problem-solving is encouraged.

• Excellence & Quality: A commitment to delivering work of the highest standard, with attention to detail and a drive for continuous improvement.

• Integrity: Upholding ethical standards and professional conduct in all interactions.

• Innovation: Encouraging creative thinking and the adoption of new technologies and methodologies to solve complex problems.

• Inclusivity: Promoting a diverse and inclusive workplace where everyone feels valued and respected.

Collaboration Style:

• Cross-functional Teamwork: Designers are expected to work seamlessly with individuals from various disciplines (business, technology, strategy) to achieve project goals.

• Open Communication: Encouraging transparent and constructive dialogue, including regular feedback sessions and design critiques.

• Knowledge Sharing: Participating in internal forums, communities of practice, and sharing learnings to benefit the broader EY network.

• Iterative Design: Embracing an iterative approach where designs are shared early and often, allowing for feedback and refinement throughout the project lifecycle.

📝 Enhancement Note: EY's core values emphasize client success, collaboration, and integrity. For a UX Designer, this translates to being a strong team player, adept at communicating with diverse stakeholders, and committed to delivering high-quality, impactful solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Project Environments: Consulting projects often have tight deadlines and require rapid adaptation to new client needs and project scopes.

• Managing Stakeholder Expectations: Balancing the needs of various stakeholders (clients, product managers, engineering) with user needs can be complex.

• Navigating Complex Systems: Understanding and designing for intricate financial systems requires significant learning and analytical skill.

• Driving User-Centricity in a Corporate Setting: Ensuring that user needs remain paramount amidst business priorities and technical constraints.

• Continuous Learning: The need to constantly update skills with evolving design tools, methodologies, and industry trends.

Learning & Development Opportunities:

• Formal Training Programs: Access to EY's extensive global learning catalog, offering courses on UX/UI, product management, Agile methodologies, and various industry-specific topics.

• Mentorship: Opportunities to be mentored by experienced design leaders and to mentor junior designers as you progress.

• Industry Conferences & Events: Potential for sponsorship to attend leading UX/Design conferences to stay current with industry trends.

• Internal Communities of Practice: Engaging with EY's global network of UX professionals to share best practices, learn from peers, and collaborate on challenges.

• Project Variety: The inherent nature of consulting provides exposure to a wide array of challenges, fostering rapid skill development and adaptability.

📝 Enhancement Note: The primary challenges in this role stem from the consulting environment's dynamic nature and the need to influence stakeholders. The growth opportunities are robust, leveraging EY's significant investment in employee development and its global reach.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex UX problem you encountered and how you approached solving it. What was your process, and what was the outcome?" (Focus on research, ideation, iteration, and impact.)

• "How do you balance user needs with business objectives and technical constraints in your design process?" (Demonstrate your understanding of trade-offs and negotiation skills.)

• "How do you ensure your designs are accessible and inclusive? Can you give an example of how you've applied WCAG guidelines?" (Highlight your commitment to accessibility.)

Company & Culture Questions:

• "Why are you interested in working for EY, specifically in a UX design role?" (Research EY's values, recent projects, and connect them to your career goals.)

• "How do you approach collaboration with non-designers (e.g., developers, product managers, business analysts)?" (Emphasize communication, empathy, and shared goals.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Your Role -> Process -> Solution -> Results/Learnings.

• Visuals: Use high-quality mockups, prototypes, and diagrams. Avoid clutter.

• Narrative: Tell a compelling story for each project. Explain the "why" behind your decisions.

• Quantify: Use data to support your claims about the impact of your designs.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges, and alternative approaches.

• Engage: Make it a conversation, not just a monologue. Show enthusiasm and passion for UX.

📝 Enhancement Note: Preparation for EY's interview process should focus on demonstrating a structured, user-centered design process, strong collaboration skills, and an understanding of business impact. The portfolio presentation is your primary tool for showcasing these abilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the EY careers portal via the provided link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your UX/UI design skills, research methodologies, and experience with tools like Figma. Select 2-3 key projects that best demonstrate your capabilities relevant to digital product design, especially within complex industries.

• Resume Optimization: Clearly articulate your responsibilities and achievements using action verbs and quantifiable results. Integrate keywords such as "UX Design," "UI Design," "User Research," "Figma," "Prototyping," and "WCAG" naturally within your experience descriptions.

• Interview Preparation: Practice presenting your portfolio projects, focusing on explaining your design process, decision-making rationale, and the impact of your work. Prepare to answer behavioral and situational questions using the STAR method.

• Company Research: Familiarize yourself with EY's consulting services, its approach to digital transformation, and its values. Understand how UX design contributes to EY's client solutions and its overall business strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.