UX Content Strategist - 100% REMOTE

📍 Job Overview

Job Title: UX Content Strategist

Company: TEKsystems

Location: Dallas, Texas, United States (100% REMOTE)

Job Type: CONTRACTOR

Category: UX/Content Strategy, Digital Product Operations

Date Posted: 2026-08-12

Experience Level: Expert Level (8-10 years)

Remote Status: 100% REMOTE

🚀 Role Summary

• Drive the creation of exceptional digital experiences by developing user-centered content strategies and performing expert UX writing for digital products.

• Ensure clarity, conciseness, and accessibility in all digital content, including UI elements, support materials, and product communications.

• Collaborate extensively with cross-functional teams, including UX researchers, designers, product managers, legal, and compliance, to align content with user needs, business objectives, and regulatory requirements.

• Contribute to the evolution of design systems and content governance frameworks, ensuring consistency and adherence to established standards.

• Manage multiple projects within an Agile framework, demonstrating adaptability and a strong ability to navigate ambiguity in a fast-paced product development environment.

📝 Enhancement Note: While the title is "UX Content Strategist," the responsibilities and required skills strongly indicate a focus on the practical application of content strategy within a product development lifecycle, heavily leaning into UX writing and content operations. The emphasis on regulatory environments and cross-functional collaboration suggests a need for meticulous process adherence and strong communication, aligning with the principles of Revenue Operations and Sales Operations in ensuring data integrity and process efficiency.

📈 Primary Responsibilities

• Develop and execute comprehensive content strategies that align user needs, business goals, brand voice, and stringent regulatory requirements, particularly within regulated industries like financial services.

• Craft clear, concise, and user-friendly microcopy and UI text for digital products, ensuring intuitive navigation and a positive user experience.

• Create and maintain content for support tools, knowledge bases, product documentation, and user guidance materials.

• Conduct thorough content audits, maintain content inventories, and manage content change histories to ensure accuracy and consistency across all digital touchpoints.

• Partner with UX researchers and designers to leverage user insights, analytics, and testing results to inform and refine content decisions and strategies.

• Ensure all digital content adheres to established accessibility standards (e.g., WCAG), legal mandates, and industry-specific regulations.

• Contribute to the development and maintenance of design systems and content governance frameworks, promoting consistency and scalability.

• Facilitate cross-functional alignment on content decisions, effectively communicating strategy, rationale, and outcomes to diverse stakeholders, including leadership.

• Integrate into Agile development teams, contributing to sprint planning, backlog refinement, and iterative product development cycles.

• Manage intake workflows, particularly using tools like Jira, and adhere to established records management processes for content lifecycle management.

📝 Enhancement Note: The responsibilities highlight a blend of strategic content planning and tactical execution in UX writing. The mention of financial services and regulated industries implies a need for rigorous process adherence, akin to operations roles that manage compliance and data integrity. The emphasis on Jira and content governance further solidifies the operational aspect of this role.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Communications, Journalism, Marketing, English, or a closely related field. Experience:

• 8-10 years of progressive experience in digital content creation, with a significant focus on UX content strategy and hands-on UX writing.

• Demonstrated success in leading end-to-end content strategy initiatives, from initial discovery and research to final delivery and implementation.

• Proven ability to adapt quickly to changing priorities, think strategically, and manage ambiguity effectively in complex project environments. Required Skills:

• Advanced UX writing and content strategy expertise, with a strong preference for experience in financial services or similarly regulated industries.

• Deep understanding of user-centered design principles, methodologies (personas, task analysis, user journeys, content audits, user testing), and their practical application.

• Proficiency in creating clear, concise, and user-focused content for various digital interfaces, including microcopy, UI text, and product communications.

• Experience collaborating effectively with UX researchers, designers, product managers, legal, compliance, and other business stakeholders.

• Familiarity with design systems, content governance, and established content standards.

• Strong editing, proofreading, and exceptional communication skills, with a keen eye for detail and consistency.

• Experience working within Agile development environments and contributing to iterative product cycles.

• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and navigate complex workflows.

• Competence in using Jira for intake and workflow management, alongside adherence to records management processes. Preferred Skills:

• Experience with Content Management Systems (CMS).

• Knowledge of information architecture and interaction design principles.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience with digital collaboration tools beyond Jira.

• Understanding of accessibility best practices (WCAG).

📝 Enhancement Note: The "Expert Level" designation and the 8-10 year experience requirement suggest a senior individual contributor role. The emphasis on regulated industries and process adherence (Jira, records management) is critical for operations-minded candidates. The portfolio requirement is paramount for demonstrating practical application of these skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A compelling portfolio is required and must showcase direct UX writing and content strategy work samples.

• Include at least 2-3 detailed work samples that demonstrate your ability to translate complex concepts into clear, user-centered content.

• Samples should highlight your process, decision-making rationale, and the impact of your content on user experience and business objectives.

• Demonstrate experience with user research integration, content audits, and the application of content governance principles within your projects.

• Showcase examples of content for user interfaces, support materials, or product-related communications, emphasizing clarity and conciseness. Process Documentation:

• Evidence of creating and managing content strategy documentation, including content plans, style guides, and tone-of-voice guidelines.

• Examples of conducting content audits and maintaining content inventories and change histories.

• Documentation of how user research, analytics, and A/B testing informed content decisions and strategy adjustments.

• Showcase experience contributing to or developing content governance frameworks and contributing to design system documentation.

📝 Enhancement Note: The explicit requirement for a portfolio, especially with specific examples and process documentation, is a critical differentiator for operations roles. Candidates should prepare to articulate their process, demonstrate measurable outcomes, and explain how they ensure consistency and compliance through their content work. This mirrors the need for process documentation and ROI demonstration in operations roles.

💵 Compensation & Benefits

Salary Range: $60.00 - $65.00 per hour (based on experience and qualifications)

Benefits:

• Medical, Dental, and Vision insurance coverage.

• Critical Illness, Accident, and Hospital Insurance options.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Voluntary Life Insurance and Accidental Death & Dismemberment (AD&D) for employee and dependents.

• Short-term and Long-term Disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program (EAP) for confidential support.

• Paid Time Off (PTO), Vacation, or Sick Leave, subject to eligibility and classification. Working Hours:

• Standard full-time hours, estimated at 40 hours per week. Flexibility may be expected based on project demands within an Agile framework.

📝 Enhancement Note: The hourly rate positions this as a contract role, typical for specialized skill sets. The benefits package is comprehensive for a contractor position, indicating a supportive engagement. The $60-$65/hr range is competitive for an expert-level UX Content Strategist in a high-demand market, especially for remote roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services and Staffing (TEKsystems is a leading provider of IT staffing and services, part of Allegis Group). The specific client industry for this role appears to be Financial Services or another highly regulated sector, given the job description's emphasis.

Company Size: TEKsystems is a large global organization with 80,000 employees, working with over 6,000 clients worldwide. This role is likely embedded within a client's digital product organization.

Founded: TEKsystems was founded in 1983.

Team Structure:

• This role operates within a cross-functional Agile team embedded in a digital product organization, likely at TEKsystems' client site.

• Collaboration is expected with UX Researchers, UX Designers, Product Managers, Accessibility Specialists, Legal, and Compliance teams.

• The structure emphasizes iterative development and close-knit team collaboration for product delivery. Methodology:

• The team operates using Agile methodologies, requiring adaptability and participation in iterative development cycles.

• User-centered design principles are paramount, driving decisions through research, testing, and analytics.

• Content strategy and UX writing are integrated into the product development lifecycle from discovery through delivery.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: While TEKsystems is the hiring entity, the candidate will likely be working on-site (virtually) with one of their clients. The emphasis on financial services suggests a company with strict compliance and data handling requirements, which aligns with the precision and process focus of operations roles.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Expert Level," requiring 8-10 years of specialized experience. It represents a senior individual contributor position focused on strategic content execution and UX writing.

Reporting Structure: The candidate will report to a manager within the client's digital product organization, likely a Product Manager, UX Lead, or Content Lead, and will work closely with other functional leads within the Agile team.

Operations Impact: The UX Content Strategist directly impacts the user experience, influencing customer satisfaction, adoption rates, and potentially operational efficiency by creating clear and intuitive digital interfaces. In regulated industries, clear content is crucial for compliance and risk mitigation.

Growth Opportunities:

• Skill Deepening: Opportunities to deepen expertise in UX writing, content strategy, information architecture, and accessibility within a specific industry context (e.g., financial services).

• Cross-Functional Exposure: Gain extensive experience working with diverse teams (UX, Product, Legal, Compliance), enhancing collaboration and communication skills.

• Process Improvement: Contribute to the refinement of content governance, design systems, and Agile workflows, developing a strong understanding of operational best practices in digital product development.

• Potential for Contract Extension/Further Opportunities: Successful performance in this contract role may lead to extensions or other contract opportunities through TEKsystems.

📝 Enhancement Note: While not a traditional "operations" role, the emphasis on process, compliance, and cross-functional collaboration within a product development lifecycle aligns with the skills valued in Revenue and Sales Operations. Growth opportunities lie in mastering complex, regulated environments and refining operational processes for content delivery.

🌐 Work Environment

Office Type: This is a 100% remote position, allowing work from any location within the United States.

Office Location(s): While the role is remote, the primary job posting location is Dallas, Texas. This may indicate the client's headquarters or a primary operational hub.

Workspace Context:

• Candidates will need a dedicated, quiet workspace with reliable high-speed internet to effectively perform their duties remotely.

• Collaboration will primarily occur through digital tools (e.g., video conferencing, chat, project management software).

• The environment demands self-discipline, proactive communication, and the ability to manage time effectively without direct supervision. Work Schedule:

• Standard full-time hours (estimated 40 hours/week).

• While remote, adherence to the client's core working hours and availability for team meetings and collaboration sessions will be expected. Agile sprints may require flexibility.

📝 Enhancement Note: The fully remote nature of the role requires strong self-management and communication skills, essential for any operations professional working remotely. The need for a dedicated workspace and reliable internet is standard for remote tech roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by TEKsystems recruiters to assess basic qualifications, experience, and alignment with the role's core requirements.

• Hiring Manager/Client Interview: A more in-depth interview with the client's hiring manager or a senior member of the digital product team. This will focus on technical skills, strategic thinking, and relevant experience.

• Portfolio Review & Presentation: A critical stage where candidates present their portfolio, discussing specific work samples, their process, decision-making, and measurable outcomes. This is where operations-style problem-solving and impact articulation will be assessed.

• Cross-Functional Team Interview: Potential interview with key stakeholders (e.g., UX Designer, Product Manager) to assess collaboration style and fit within the Agile team.

• Final Decision: Based on overall assessment of skills, experience, portfolio, and cultural fit.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly showcase 2-3 of your most relevant and impactful UX writing and content strategy projects.

• Tell a Story: For each project, detail the problem, your approach (research, strategy, execution), the tools and methodologies used, the challenges faced, and the measurable results. Focus on how your content solved a user problem or met a business objective.

• Highlight Process: Emphasize your process for content creation, including how you incorporated user research, accessibility standards, and regulatory considerations.

• Demonstrate Collaboration: Be prepared to discuss how you collaborated with designers, researchers, product managers, and legal/compliance teams.

• Quantify Outcomes: Whenever possible, use data and metrics to demonstrate the success of your content (e.g., improved conversion rates, reduced support tickets, increased task completion).

Challenge Preparation:

• Be prepared for scenario-based questions related to content strategy, UX writing, and handling complex stakeholder requirements.

• Expect questions about your approach to content audits, developing content governance, and integrating content into design systems.

• Practice articulating your thought process for creating concise and user-friendly copy for various digital interfaces.

• Review common financial services or regulated industry terminology and user experience challenges.

📝 Enhancement Note: The portfolio review is the most operationally oriented aspect of the application process. Candidates should treat this as they would a process documentation review or a case study presentation in a RevOps/SalesOps role, focusing on methodology, execution, and measurable impact.

🛠 Tools & Technology Stack

Primary Tools (Expected):

• Content Management Systems (CMS): Familiarity with various CMS platforms.

• Collaboration Tools: Jira (explicitly mentioned for intake and workflow), Confluence, Slack, Microsoft Teams.

• Design & Prototyping Tools: Exposure to tools used by designers, such as Figma, Sketch, or Adobe XD, for understanding context and contributing to design files.

• Microsoft Office Suite: Proficiency in Word, Excel, and PowerPoint for documentation, analysis, and presentations.

Analytics & Reporting:

• Experience using web analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform content decisions.

• Ability to interpret data from user testing and A/B testing results. CRM & Automation:

• While not explicitly a CRM role, understanding how content integrates with customer journeys and user databases within a CRM context can be beneficial, especially in financial services.

• Awareness of how content automation or personalization tools might be used.

📝 Enhancement Note: The mention of Jira and a focus on regulated industries implies a need for structured workflows and meticulous record-keeping, aligning with the operational discipline required in many RevOps and SalesOps functions.

👥 Team Culture & Values

Operations Values (Inferred):

• User-Centricity: A deep commitment to understanding and serving user needs through clear, effective communication.

• Precision & Accuracy: An unwavering focus on detail, consistency, and correctness in content, especially critical in regulated environments.

• Collaboration: A proactive and communicative approach to working with diverse cross-functional teams to achieve shared goals.

• Adaptability & Agility: Willingness to embrace iterative development, respond to feedback, and navigate changing project requirements.

• Compliance & Governance: Adherence to established standards, regulations, and processes to ensure quality and mitigate risk.

Collaboration Style:

• Highly collaborative, working closely with UX researchers, designers, product managers, and legal/compliance teams.

• Expected to facilitate discussions, gain alignment, and present content strategies and recommendations effectively.

• Operates within an Agile framework, requiring active participation in team ceremonies and iterative feedback loops.

📝 Enhancement Note: The inferred values strongly echo those found in successful operations teams: precision, adherence to process, user/customer focus, and strong cross-functional collaboration. Candidates should highlight experiences that demonstrate these qualities.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Managing projects with evolving requirements and unclear directions, common in product development.

• Balancing User Needs with Business/Regulatory Constraints: Finding solutions that satisfy users while adhering to strict compliance and brand guidelines.

• Cross-Functional Alignment: Gaining consensus and buy-in from diverse stakeholders with potentially competing priorities.

• Maintaining Consistency at Scale: Ensuring a unified brand voice and user experience across numerous digital touchpoints and products.

• Remote Collaboration: Effectively contributing and communicating within a fully remote, cross-functional team environment.

Learning & Development Opportunities:

• Deepen Industry Expertise: Gain in-depth knowledge of the financial services or regulated industry landscape, including its specific user needs and regulatory nuances.

• Master UX Operations: Refine skills in content governance, design system contribution, and Agile content workflows.

• Enhance Stakeholder Management: Develop advanced skills in influencing and managing expectations across senior leadership and various departments.

• Expand Tool Proficiency: Potentially gain experience with specific CMS, analytics, or specialized content tools used by the client.

📝 Enhancement Note: The challenges presented are typical for strategic roles within complex organizations and mirror those faced by operations professionals who must balance efficiency with compliance and stakeholder needs. Growth opportunities lie in mastering these complexities and becoming an expert in specialized domains.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a content strategy for a new digital product feature. How do you ensure it aligns with user needs and business objectives?" (Focus on your structured approach, research integration, and strategic alignment).

• "How do you handle conflicting feedback from different stakeholders (e.g., Legal vs. Product vs. UX) on content decisions?" (Emphasize your negotiation, rationale-based decision-making, and ability to find common ground).

• "Walk me through a time you had to translate a complex technical or regulatory concept into simple, user-friendly language." (Use the STAR method, highlighting the complexity, your translation process, and the outcome). Company & Culture Questions:

• "What do you know about TEKsystems and the industry of our client [if disclosed]?" (Research TEKsystems and any known client industry, demonstrating genuine interest).

• "How do you approach working in a fully remote, cross-functional Agile team?" (Discuss your communication strategies, self-management skills, and proactive engagement).

• "How do you ensure your content remains compliant with industry regulations while still being user-friendly?" (Highlight your understanding of regulatory impact and your methods for balancing these requirements). Portfolio Presentation Strategy:

• Select Strongest Examples: Choose 2-3 projects that best showcase your UX writing, content strategy, and problem-solving skills, ideally from regulated industries if possible.

• Structure for Clarity: For each project, clearly articulate the problem, your role, your process (research, strategy, execution), the tools you used, the challenges you overcame, and the measurable results achieved.

• Focus on Impact: Quantify outcomes wherever possible (e.g., improved conversion, reduced error rates, increased task completion).

• Be Ready for Deep Dives: Anticipate detailed questions about your decision-making, your collaboration with other roles, and how you handled specific content challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, data-informed, and collaborative approach, mirroring the expectations of operations roles. The portfolio presentation is the prime opportunity to showcase this operational mindset.

📌 Application Steps

To apply for this UX Content Strategist position:

• Submit your application directly through the TEKsystems careers portal using the provided link.

• Customize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, such as "UX Writing," "Content Strategy," "Agile," "Financial Services," "Regulatory Compliance," and "User-Centered Design." Quantify achievements where possible.

• Prepare Your Portfolio: Ensure your portfolio is polished, easily accessible (e.g., via a professional website or cloud storage link), and clearly demonstrates your UX writing and content strategy expertise with at least 2-3 robust work samples.

• Research TEKsystems and the Potential Client Industry: Understand TEKsystems' role as a service provider and research the financial services industry or any other relevant sector to grasp the context and challenges.

• Practice Your Presentation: Rehearse presenting your portfolio projects, focusing on articulating your process, decision-making, and the impact of your work, as this will be a key component of the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.