UX Content Strategist - 100% REMOTE

📍 Job Overview

Job Title: UX Content Strategist

Company: TEKsystems

Location: Atlanta, Georgia, United States (100% REMOTE)

Job Type: CONTRACTOR

Category: UX/Content Strategy & Operations

Date Posted: 2026-08-12

Experience Level: Expert Level (8-10 years)

Remote Status: 100% REMOTE

🚀 Role Summary

• Design and deliver user-centered digital experiences, focusing on content strategy and UX writing to enhance user journeys for employees, advisors, and clients.

• Collaborate extensively with cross-functional teams, including UX researchers, designers, product managers, and legal/compliance specialists, to ensure cohesive and effective digital solutions.

• Develop and implement content strategies that align user needs, business objectives, brand standards, and regulatory requirements within a highly regulated industry context.

• Manage content lifecycle from creation and auditing to governance and adherence to accessibility standards, ensuring consistency and clarity across all digital touchpoints.

📝 Enhancement Note: This role is positioned as an "Expert Level" and requires a strong foundation in UX content strategy and writing, particularly within regulated industries like financial services. The emphasis on collaboration, content governance, and adherence to strict standards suggests a need for a candidate who can operate autonomously while also integrating seamlessly into Agile product development teams. The remote nature of the position requires excellent self-management and communication skills.

📈 Primary Responsibilities

• Develop, write, and edit clear, concise, and user-centric content for various digital product elements, including UI microcopy, support documentation, knowledge base articles, and product communications.

• Create and execute comprehensive content strategies that map user needs, business goals, brand voice, and regulatory compliance requirements, ensuring a unified and impactful user experience.

• Conduct thorough content audits, maintain content inventories, and manage change histories to ensure accuracy, consistency, and adherence to established content standards and design systems.

• Partner closely with UX Researchers, Designers, Product Managers, and Accessibility Specialists to leverage user insights, research findings, and analytics to inform and refine content decisions.

• Ensure all digital content strictly adheres to accessibility standards (e.g., WCAG), legal requirements, and industry regulations, working with legal and compliance teams to secure approvals.

• Actively participate in Agile development cycles, contributing to iterative product development through content strategy and UX writing expertise.

• Facilitate productive discussions and build consensus among cross-functional stakeholders, including product, UX, legal, and business teams, to gain alignment on content decisions and strategies.

• Present content strategies, recommendations, and project outcomes effectively to various audiences, including stakeholders, leadership, and cross-functional teams.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic content planning and tactical execution of UX writing. The emphasis on "highly regulated industries" and "legal, compliance" indicates a need for meticulous attention to detail and an understanding of risk mitigation through clear communication. The expectation to "manage multiple projects and navigate ambiguity" points to a need for strong organizational and problem-solving skills.

🎓 Skills & Qualifications

Education: Bachelor's degree in Communications, Journalism, Marketing, Advertising, English, or a related field.

Experience: 8-10 years of demonstrated experience in digital content creation, with a specialized focus on UX content strategy and UX writing. Proven success in leading content strategy initiatives from discovery to delivery.

Required Skills:

• UX Writing & Content Strategy: Deep expertise in crafting clear, concise, and user-focused copy for digital interfaces and content that aligns with user needs and business objectives.

• User-Centered Design (UCD) Methodologies: Proficient understanding and application of UCD principles, including personas, task analysis, user journeys, task flows, content audits, and user testing.

• Cross-Functional Collaboration: Proven ability to work effectively with UX researchers, designers, product managers, legal, compliance, and business stakeholders to achieve common goals.

• Agile Environment Experience: Familiarity and comfort working within Agile methodologies and contributing to iterative product development cycles.

• Content Governance & Standards: Experience with design systems, content governance frameworks, and adherence to established content standards and brand voice.

• Accessibility Best Practices: Knowledge of accessibility standards (e.g., WCAG) and ability to apply them to digital content.

• Communication & Presentation Skills: Exceptional editing, proofreading, and written/verbal communication skills, with the ability to present strategies and outcomes to diverse audiences.

• Project Management & Ambiguity Navigation: Demonstrated ability to manage multiple projects simultaneously, prioritize effectively, and navigate complex or ambiguous situations.

• Records Management & Jira: Consistent adherence to established records management processes and proficiency with Jira for intake and workflow management.

Preferred Skills:

• Content Management Systems (CMS): Experience utilizing various CMS platforms for content creation, management, and deployment.

• Information Architecture (IA) & Interaction Design (IxD): Understanding of IA principles and interaction design to create intuitive user flows and information structures.

• Microsoft Office Suite: Proficiency in Word, Excel, and PowerPoint for documentation, analysis, and presentations.

• Digital Collaboration Tools: Experience with tools such as Slack, Microsoft Teams, or similar platforms for team communication and project coordination.

• Financial Services/Regulated Industries: Prior experience working within financial services or other highly regulated sectors, understanding the associated compliance and communication nuances.

📝 Enhancement Note: The "Expert Level" designation combined with the 8-10 year experience requirement strongly suggests that candidates should be prepared to showcase strategic thinking and leadership in their portfolio and interview responses. The preference for financial services experience indicates a need to understand complex compliance and risk communication.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Writing Samples: At least 2-3 high-quality work samples demonstrating expertise in UI microcopy, error messages, tooltips, button labels, and other interface elements. Focus on clarity, conciseness, and user task completion.

• Content Strategy Case Studies: Examples of developed content strategies for digital products, showcasing the process from research and audit to planning, implementation, and measurement of impact.

• Process Improvement Documentation: Evidence of how your content strategies or UX writing improved user task success rates, reduced support inquiries, or enhanced user satisfaction. Quantifiable results are highly valued.

• System Integration Examples: If applicable, showcase how your content work integrated with design systems, CMS, or other content management workflows.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping existing content workflows, identifying inefficiencies, and proposing optimized processes for content creation, review, and publication.

• Implementation & Automation: Provide examples of how you have implemented content strategies or facilitated content updates, potentially leveraging CMS features or automated processes.

• Measurement & Analysis: Showcase how you track and analyze content performance using metrics such as user engagement, task completion rates, conversion rates, and user feedback, and how this data informs iteration.

📝 Enhancement Note: Given the "Expert Level" and the emphasis on regulated industries, the portfolio should clearly articulate the candidate's ability to balance user needs with strict compliance and brand guidelines. Quantifiable results demonstrating efficiency gains or improved user outcomes are critical.

💵 Compensation & Benefits

Salary Range: $60.00 - $65.00 per hour.

Benefits: Eligibility requirements apply and may depend on job classification and length of employment. Available benefits for this temporary role may include:

• Medical, Dental & Vision insurance

• Critical Illness, Accident, and Hospital coverage

• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions)

• Voluntary Life Insurance & AD&D for employee and dependents

• Short and Long-Term Disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program (EAP)

• Paid Time Off (PTO), Vacation, or Sick Leave

Working Hours: Standard full-time hours, estimated at 40 hours per week.

📝 Enhancement Note: The salary is provided on an hourly basis for a contractor role. The benefits listed are typical for temporary positions, with specific eligibility criteria noted. The role is full-time, estimated at 40 hours per week, aligning with standard professional expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Services & Staffing (TEKsystems is a major player in IT staffing and services, often working with clients in various sectors including finance, healthcare, and manufacturing).

Company Size: 80,000+ employees globally. This large scale indicates a well-established infrastructure, diverse client base, and a wide range of internal career opportunities. For operations professionals, it suggests exposure to complex organizational structures and large-scale project environments.

Founded: TEKsystems was founded in 1983. This long history implies stability, deep industry knowledge, and a proven track record in the IT services market.

Team Structure:

• Operations Team: While this specific role is a UX Content Strategist, it operates within the broader context of TEKsystems' client project delivery teams. These teams are typically cross-functional, comprising individuals from various disciplines required for client solutions.

• Reporting: The UX Content Strategist will likely report to a Project Manager or a Lead UX/Product Manager within the client's organization, or to a TEKsystems account manager overseeing the contractor engagement.

• Collaboration: Expect close collaboration with UX Researchers, UX Designers, Product Managers, Developers, QA Testers, and client-side stakeholders (including legal and compliance if the client is in a regulated industry).

Methodology:

• Agile Frameworks: TEKsystems often deploys resources into client environments that utilize Agile methodologies (Scrum, Kanban) for product development and project management.

• Data-Driven Decisions: Emphasis on leveraging user research, analytics, and testing to inform content and design decisions.

• Process Optimization: Focus on improving efficiency and effectiveness in project delivery and client solutions.

Company Website: https://careers.teksystems.com/us/en

📝 Enhancement Note: Working for TEKsystems as a contractor means being embedded in client organizations. Therefore, the team structure and methodology will largely depend on the specific client project this role is assigned to. The company's large size and long history suggest a robust operational framework and a broad reach across industries.

📈 Career & Growth Analysis

Operations Career Level: Expert Level. This signifies a senior individual contributor role, expected to operate with a high degree of autonomy, provide strategic direction, and mentor less experienced team members. The focus is on deep specialization in UX content strategy and writing.

Reporting Structure: The role will likely report to a Project Lead, Program Manager, or a Senior UX/Product Manager within the client organization. There may also be a functional reporting line to a TEKsystems account manager for contractor oversight.

Operations Impact: This role directly impacts the user experience of digital products, influencing user satisfaction, task completion rates, and potentially client acquisition/retention. By ensuring clear, accessible, and compliant content, the UX Content Strategist plays a crucial role in mitigating risk and enhancing brand perception for the client.

Growth Opportunities:

• Specialization: Deepen expertise in UX content strategy for specific industries (e.g., financial services, healthcare).

• Leadership: Transition into lead content strategist roles, managing content for larger product suites or leading content teams on complex projects.

• Cross-Functional Skill Development: Gain exposure to broader product management, UX research, or information architecture principles through project work.

• Client Engagement: Develop strong client relationship management skills and a deeper understanding of client business objectives.

📝 Enhancement Note: As a contractor role, "growth" is often measured by the complexity and scope of projects undertaken, the depth of expertise gained, and the opportunity to build a strong professional network. Long-term career progression might involve moving into full-time roles with the client or taking on more senior/leadership positions within TEKsystems' contractor network.

🌐 Work Environment

Office Type: Fully Remote. This position offers the flexibility to work from any location within the United States, eliminating the need for daily commute or relocation.

Office Location(s): While the listed location is Atlanta, Georgia, the role is 100% remote, meaning the physical office location is not a primary factor for day-to-day work. However, candidates may need to be based in the United States for payroll and legal purposes.

Workspace Context:

• Home Office Setup: Candidates are expected to have a suitable home office environment conducive to focused work, reliable internet connectivity, and the ability to participate in virtual meetings.

• Digital Collaboration: The work environment is heavily reliant on digital collaboration tools (e.g., Slack, Teams, Zoom, Jira) for communication, project management, and content review.

• Team Interaction: Regular virtual team meetings, stand-ups, and collaborative working sessions will be part of the daily routine, requiring active participation and engagement.

Work Schedule: The role is expected to adhere to standard business hours, likely aligning with the time zone of the client's primary operations or the TEKsystems account team (e.g., Eastern Time Zone). Flexibility may be possible depending on client needs and project demands, but consistent availability during core working hours is essential.

📝 Enhancement Note: The fully remote nature requires a high degree of self-discipline, proactive communication, and comfort with digital collaboration tools. Candidates should ensure they have a dedicated workspace and reliable technology to support remote work effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter from TEKsystems will likely conduct an initial screening to assess basic qualifications, experience, and alignment with the role's requirements.

• Hiring Manager/Client Interview: This stage will involve interviews with the direct hiring manager and/or key stakeholders from the client organization. Expect questions focused on your UX content strategy expertise, writing samples, collaboration skills, and experience with Agile and regulated industries.

• Portfolio Review: Candidates will be required to submit a portfolio. This will be a critical part of the evaluation, where your work samples will be reviewed for quality, strategy, and impact. Be prepared to walk through specific projects and explain your process, decisions, and outcomes.

• Skills Assessment/Case Study: A practical exercise or case study might be assigned to assess your ability to apply UX content strategy principles to a given problem or scenario. This could involve reviewing content, drafting copy, or outlining a content strategy.

• Final Interview: Potentially a final interview with senior leadership or a broader team to assess cultural fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest projects that best showcase your UX writing and content strategy expertise, particularly those relevant to regulated industries or complex digital products.

• Highlight Process & Impact: For each project, clearly articulate the problem you were solving, your strategic approach, the methodologies you employed (research, audits, user testing), your specific contributions, and the measurable outcomes or impact achieved. Use metrics wherever possible.

• Showcase Versatility: Demonstrate your ability to adapt your writing style and strategy to different user types, product features, and regulatory constraints.

• Organize Clearly: Present your portfolio in a professional, easy-to-navigate format (e.g., a personal website, a well-organized PDF). Ensure all links are functional and samples are easily accessible.

• Prepare Your Narrative: Be ready to discuss each piece of your portfolio in detail, explaining your thought process, challenges faced, and how you collaborated with teams.

Challenge Preparation:

• Anticipate Scenarios: Prepare for potential case studies that involve improving existing digital product content, creating microcopy for a new feature, or developing a content strategy for a specific user journey.

• Focus on Clarity & Compliance: For any written exercises, prioritize clear, concise, and user-friendly language while ensuring it adheres to potential (even hypothetical) regulatory or brand guidelines.

• Demonstrate Strategic Thinking: Show how you would approach content problems systematically, starting with understanding user needs and business goals before jumping into writing.

📝 Enhancement Note: The requirement for a portfolio is paramount. Candidates should view this as an opportunity to demonstrate their strategic thinking, problem-solving skills, and the tangible impact of their work, rather than just presenting a collection of writings.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing Platforms: Proficiency with tools used for crafting and managing UI text, such as Figma (for design collaboration), Sketch, Adobe XD, or specialized content authoring tools.

• Content Management Systems (CMS): Experience with various CMS platforms (e.g., WordPress, Drupal, custom enterprise systems) for content creation, editing, and publishing.

• Project Management Software: Essential for tracking tasks, workflows, and progress. Jira is specifically mentioned as a required tool for intake workflows. Other common tools include Asana, Trello, or Monday.com.

Analytics & Reporting:

• Web Analytics Tools: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and content performance.

• User Feedback Tools: Experience with tools that gather user sentiment, such as Hotjar, SurveyMonkey, or in-app feedback mechanisms.

• Data Visualization: Ability to interpret and present data from analytics tools, potentially using tools like Tableau or Power BI if required by the client.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how content impacts CRM data and user journeys within a CRM context (e.g., Salesforce) can be beneficial.

• Collaboration Suites: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and digital collaboration platforms like Microsoft Teams, Slack, or Google Workspace.

📝 Enhancement Note: The explicit mention of Jira for intake workflows is a key indicator of the operational processes involved. Proficiency in design collaboration tools like Figma is also highly relevant for UX-focused roles. Candidates should be prepared to discuss their experience with these specific tools.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through clear, intuitive, and accessible content. Decisions are driven by user research and testing.

• Collaboration & Partnership: Valuing teamwork and open communication across disciplines (UX, Product, Engineering, Legal, Compliance) to achieve shared goals and deliver cohesive experiences.

• Clarity & Precision: An unwavering focus on crafting content that is accurate, unambiguous, and easy for users to understand, especially critical in regulated environments.

• Efficiency & Optimization: Striving for streamlined content processes, effective information architecture, and content that directly supports user tasks and business objectives.

• Adaptability & Continuous Improvement: Embracing iterative development, learning from data and feedback, and adapting strategies as user needs and business priorities evolve.

Collaboration Style:

• Cross-Functional Integration: Actively participating in cross-functional team meetings, design critiques, and product reviews to ensure content is integrated seamlessly from the outset.

• Feedback-Driven: Open to constructive criticism and actively seeking feedback on content from peers, stakeholders, and users to refine and improve.

• Knowledge Sharing: Willingness to share insights, best practices, and documentation to elevate the team's overall content capabilities and understanding.

📝 Enhancement Note: The emphasis on "clarity & precision" and "collaboration" with "legal, compliance" is crucial. Candidates should highlight their ability to work effectively within structured environments and communicate complex information in an easily digestible manner, while always being mindful of regulatory constraints.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulated Industries: Balancing user-friendly content with strict legal, compliance, and regulatory requirements can be challenging, requiring careful wording and stakeholder alignment.

• Cross-Functional Alignment: Gaining consensus on content decisions across diverse teams with potentially competing priorities (e.g., product vs. legal vs. marketing).

• Managing Ambiguity: Working in fast-paced, evolving project environments where requirements may change, demanding flexibility and proactive problem-solving.

• Maintaining Consistency at Scale: Ensuring a consistent tone, voice, and terminology across a large digital ecosystem, especially as products and content evolve.

Learning & Development Opportunities:

• Industry Best Practices: Staying current with evolving UX content strategy trends, accessibility standards, and content governance frameworks through industry resources and continuous learning.

• Specialized Domain Knowledge: Deepening understanding of the financial services industry or other regulated sectors to better inform content strategies and compliance needs.

• Advanced UX Methodologies: Expanding knowledge in areas like information architecture, interaction design, and advanced user research techniques.

• Leadership & Mentorship: Opportunities to guide junior team members, lead content initiatives on projects, and contribute to the development of content standards and processes.

📝 Enhancement Note: The challenges presented are inherent to expert-level roles in complex industries. Candidates should be prepared to discuss how they have successfully navigated these challenges in past roles, demonstrating their problem-solving skills and strategic thinking.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with strict regulatory requirements in your content. How did you approach it, and what was the outcome?" (Focus on process, stakeholder management, and risk mitigation.)

• "Walk me through your process for developing a content strategy for a new digital product feature. What key steps do you take, and how do you ensure alignment with business goals and user needs?" (Highlight your strategic framework, research methods, and iterative approach.)

• "How do you ensure consistency in tone, voice, and terminology across multiple digital products or channels, especially in a large organization?" (Discuss content governance, style guides, and collaboration tools.) Company & Culture Questions:

• "What interests you about working with TEKsystems and potentially on a project within the financial services industry?" (Research TEKsystems' values and the client's sector.)

• "How do you approach collaboration with UX designers, product managers, and legal teams? Describe a situation where you had to influence a stakeholder on a content decision." (Focus on communication, negotiation, and influencing skills.)

• "How do you measure the success of your UX content? What metrics do you track, and how do you use that data to iterate?" (Demonstrate analytical thinking and a data-driven approach.) Portfolio Presentation Strategy:

• Structure for Impact: For each portfolio piece, start with the "why" (the problem/goal), then the "how" (your strategy and process), and finally the "what" (your deliverables and results).

• Quantify Success: Use data and metrics to demonstrate the impact of your work whenever possible (e.g., "Reduced support tickets by X%", "Improved task completion rate by Y%," "Achieved Z% positive sentiment in user feedback").

• Showcase Collaboration: Briefly mention how you collaborated with other team members and stakeholders on the project.

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, design choices, content rationale, and any challenges you encountered.

📝 Enhancement Note: The interview will likely focus heavily on practical application of skills, strategic thinking, and ability to navigate complex stakeholder environments. Candidates should prepare specific examples that highlight their expertise in UX content strategy, writing, and collaboration, especially within regulated contexts.

📌 Application Steps

To apply for this operations position:

• Submit your application through the TEKsystems careers portal link provided.

• Portfolio Customization: Ensure your submitted portfolio is tailored to highlight UX writing and content strategy work, with a focus on clarity, user-centricity, and measurable impact. Prioritize samples from regulated industries if available.

• Resume Optimization: Update your resume to clearly articulate your 8-10 years of experience, emphasizing skills in UX content strategy, UX writing, Agile methodologies, and cross-functional collaboration. Use keywords from the job description.

• Interview Preparation: Practice articulating your thought process for content strategy and UX writing challenges. Prepare specific examples for behavioral questions related to collaboration, problem-solving, and navigating ambiguity.

• Company Research: Familiarize yourself with TEKsystems' services and values, and if possible, research the likely client industry (e.g., financial services) to understand its unique communication and regulatory landscape.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.