UX Consultant

📍 Job Overview

Job Title: UX Consultant

Company: 3P NV

Location: Kontich, Flanders, Belgium

Job Type: Full-time

Category: User Experience (UX) / Product Design Operations

Date Posted: May 08, 2026

Experience Level: Mid-Senior (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic enhancement of user interfaces and user experience (UX) for complex software solutions within the public sector.

• Drive user-centered design principles and methodologies, including design thinking and user journey mapping, to elevate product usability and innovation.

• Collaborate closely with product owners, business analysts, developers, and QA teams to ensure seamless integration of intuitive and scalable user interfaces.

• Champion UX consistency across a diverse portfolio of software products and modules, ensuring a cohesive and high-quality user experience.

• Facilitate and lead workshops, design sprints, and user testing sessions to gather insights and validate design decisions.

📝 Enhancement Note: This role is framed as a "UX Consultant" but the responsibilities and requirements strongly indicate a "UX Lead" or "Senior UX Designer" position, focusing on strategic direction and team facilitation within an operations context. The emphasis on embedding design thinking and user-centered design structurally suggests a role that influences process and methodology beyond individual design tasks.

📈 Primary Responsibilities

• Design and continuously improve user interfaces, prioritizing usability, accessibility, and overall user satisfaction for complex web-based software.

• Develop and maintain essential UX artifacts, including detailed personas, comprehensive user journeys, and strategic service blueprints, to guide product development.

• Lead and facilitate design thinking workshops, analysis sessions, and rapid design sprints to foster innovation and collaborative problem-solving.

• Create high-fidelity wireframes and interactive prototypes using Figma, effectively communicating design concepts and user flows.

• Validate design effectiveness through rigorous user testing, feedback sessions, and usability studies, iterating based on actionable insights.

• Partner with development and QA teams throughout the implementation lifecycle to ensure accurate and high-quality translation of designs into functional software.

• Oversee and enforce UX consistency across all products and modules, establishing and maintaining design system standards.

• Contribute to the strategic roadmap of product development by advocating for user needs and best-in-class UX practices.

📝 Enhancement Note: The responsibilities align with a senior or lead UX role, emphasizing strategic oversight, process facilitation, and cross-functional leadership rather than purely execution. The mention of "leading the UX process" and "structurally anchoring design thinking" points to a role with significant influence on team operations and methodology.

🎓 Skills & Qualifications

Education: Bachelor's or Master's degree in UX, Interaction Design, Product Design, Human-Computer Interaction (HCI), or a related field.

Experience: Demonstrable experience (5-10 years suggested by AI) in UX/UI design for complex software web environments, with a strong preference for Software-as-a-Service (SaaS) platforms. Proven ability to lead design initiatives and influence product strategy.

Required Skills:

• Expert proficiency in Figma or similar interface design software (e.g., Sketch, Adobe XD) for creating wireframes, interactive prototypes, and design systems.

• Solid understanding and practical experience with design thinking methodologies, design sprints, and facilitating workshops.

• Strong analytical skills to interpret user research, feedback, and data, translating insights into effective UX solutions.

• Excellent communication and interpersonal skills, capable of collaborating effectively with both business stakeholders and technical teams.

• Proven ability to design for usability and accessibility in complex software applications.

• Experience in developing and utilizing personas, user journeys, and service blueprints.

Preferred Skills:

• Experience with UX/UI design specifically within the public sector or government technology.

• Familiarity with agile development methodologies and working within cross-functional, multi-disciplinary teams.

• Knowledge of front-end development principles to inform design decisions.

• Experience with various user research techniques beyond usability testing.

📝 Enhancement Note: The AI's experience level estimation of 5-10 years is highly appropriate given the "lead" and "consultant" aspects of the role, requiring strategic thinking and process ownership. The emphasis on facilitating workshops and embedding design thinking suggests a need for seasoned professionals who can guide others.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing a range of UX/UI design projects, with a focus on complex web applications and SaaS products.

• Include case studies that highlight your process from problem identification through to solution implementation, emphasizing user research, ideation, prototyping, and testing.

• Showcase proficiency in Figma or equivalent design tools, detailing your approach to creating wireframes, interactive prototypes, and design systems.

• Present examples of how you've applied design thinking, user journey mapping, and service blueprinting to solve complex user problems.

Process Documentation:

• Provide examples of how you have documented UX processes, from initial user research and requirements gathering to design validation and handoff.

• Illustrate your approach to maintaining design consistency across multiple products or features, potentially through the use of style guides or design system documentation.

• Showcase experience in iterating on designs based on user feedback and testing results, demonstrating a data-informed design approach.

📝 Enhancement Note: For a UX Consultant/Lead role, a robust portfolio is paramount. It should not only display design output but also articulate the strategic thinking, process, and problem-solving methodologies employed. Highlighting experience with complex systems and the ability to influence processes is key.

💵 Compensation & Benefits

Salary Range: Based on the location (Kontich, Belgium), experience level (Mid-Senior, 5-10 years), and the nature of the role (UX Consultant in a successful tech company), a competitive salary range would likely fall between €55,000 and €80,000 annually. This estimate considers the strong market demand for experienced UX professionals in Belgium, the company's success and market share, and the strategic importance of the role.

Benefits:

• Company Car or Mobility Budget: Offering flexibility and support for commuting or personal travel needs.

• Full Equipment: Provision of a high-performance laptop and smartphone essential for design work and communication.

• Telework Budget: Financial support for setting up an effective remote workspace.

• Comprehensive Health & Retirement: Hospitalization insurance and a pension plan for long-term security.

• Additional Perks: Meal vouchers and eco vouchers for daily expenses and sustainable choices.

• Team Engagement: Numerous team moments and team-building activities to foster a strong company culture and camaraderie.

• Professional Development: Opportunities for career advancement and skill enhancement.

Working Hours: The AI indicates 40 hours per week. While the role is hybrid with 2 days in the office, the company emphasizes flexible working conditions, suggesting a degree of autonomy in managing work hours to balance project needs and personal life.

📝 Enhancement Note: Salary estimation is based on research for experienced UX professionals in Belgium, factoring in the company's established success and the strategic nature of the role. The listed benefits are comprehensive and aligned with industry standards for tech roles in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, specifically focused on the public sector. 3P NV has a dominant market share in Belgium and is active in France, indicating a robust and stable business model. This sector often values reliability, security, and long-term impact.

Company Size: Over 2000 customers, with a growing team. This suggests a mature organization with established processes but still retaining a dynamic, growth-oriented culture. The "200+ employees" from LinkedIn data reinforces this.

Founded: Over 20 years ago, indicating a long-standing presence and deep expertise in their niche.

Team Structure:

• The UX team is likely part of a larger product or technology department, working in multi-functional teams.

• Reporting structure will involve a direct manager (e.g., Head of Product, Head of Design, or CTO) with significant collaboration across Product Owners, Business Analysts, Developers, and QA.

Methodology:

• Data-driven decision-making, with a strong emphasis on user research and testing to inform design.

• Agile and Lean principles are likely employed, particularly in product development cycles.

• Design Thinking and User-Centered Design are actively promoted as core methodologies for innovation and problem-solving.

Company Website: https://www.3p.eu/

📝 Enhancement Note: The company's success in the public sector software market suggests a culture that values precision, reliability, and long-term client relationships. The emphasis on growth and talent acquisition indicates an environment that is both stable and forward-looking.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior to Lead level, requiring not just design execution but also strategic input, process facilitation, and mentorship. The "Consultant" title implies an advisory and influential capacity.

Reporting Structure: The UX Consultant will likely report to a Head of Product, Head of Design, or a senior management role overseeing product development. They will work collaboratively within multi-functional teams, reporting progress and insights to various stakeholders.

Operations Impact: The UX Consultant's work directly impacts the usability, efficiency, and adoption of 3P NV's software solutions within the public sector. By improving user experience, they contribute to increased customer satisfaction, reduced support costs, enhanced operational efficiency for government agencies, and ultimately, the company's market leadership and reputation.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as accessibility, user research, or design systems.

• Leadership: Progress into a UX Lead or Design Manager role, overseeing a team of designers and shaping the UX strategy for the entire product suite.

• Process Improvement: Take ownership of refining and implementing UX processes across the organization, becoming a go-to expert for design methodologies.

• Cross-functional Mobility: Move into related roles like Product Management or Business Analysis, leveraging their deep understanding of user needs and product development.

📝 Enhancement Note: The growth opportunities highlight a path for professionals who want to influence not just individual projects but also the broader operational and strategic direction of UX within the company.

🌐 Work Environment

Office Type: The role is hybrid, requiring a minimum of 2 days per week in the Kontich office. This suggests a modern office environment designed to facilitate collaboration, innovation, and team interaction.

Office Location(s): Kontich, Flanders, Belgium. This location provides access to talent from the Flanders region and is likely well-connected by public transport and road networks.

Workspace Context:

• The office environment is expected to foster collaboration, with dedicated spaces for workshops, brainstorming, and team meetings.

• Access to essential design tools and technology, including high-performance workstations and software licenses (Figma, etc.).

• Opportunities for informal interaction with colleagues from various departments, promoting knowledge sharing and a strong team spirit.

Work Schedule: A standard 40-hour work week is indicated, with flexibility offered in managing hours due to the hybrid nature of the role. This allows for effective time management to meet project deadlines while maintaining work-life balance.

📝 Enhancement Note: The hybrid model with a specific office presence indicates a company that values in-person collaboration and team cohesion, while also recognizing the benefits of remote work flexibility for productivity and employee well-being.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience. Be prepared to articulate your key projects and contributions.

• Technical Interview/Workshop: This may involve a practical design exercise or a deep dive into your portfolio. Expect to discuss your design process, problem-solving approach, and how you use tools like Figma. The focus will be on your ability to think critically and apply user-centered design principles.

• Team/Stakeholder Interviews: Meetings with Product Owners, Developers, and potentially other team members to assess cultural fit, collaboration style, and communication skills. Be ready to discuss how you work with different personalities and technical backgrounds.

• Final Interview: With senior leadership to discuss strategic alignment, career aspirations, and overall fit with the company's vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your most relevant and impactful projects. For this role, prioritize projects involving complex software, SaaS, or public sector applications.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the challenges you faced, and the outcomes (quantifiable if possible).

• Showcase Process, Not Just Pixels: Detail your methodologies, such as design thinking, user journey mapping, and usability testing. Explain why you made certain design decisions.

• Highlight Figma Proficiency: Demonstrate your skills in Figma, including your use of components, prototyping features, and potentially design system management.

• Tailor to 3P NV: Research 3P NV's products and target audience. If possible, subtly tailor your presentation to address their specific industry or challenges.

Challenge Preparation:

• Design Exercise: If a take-home or live design challenge is given, focus on understanding the problem statement thoroughly. Prioritize user needs and justify your design choices with logical reasoning. Aim for a well-reasoned solution, not necessarily a fully polished UI.

• Process Presentation: Be prepared to walk through a complex project from your portfolio, explaining your thought process, decision-making, and collaboration with stakeholders.

• Behavioral Questions: Prepare examples of how you've handled challenging team dynamics, managed conflicting priorities, or championed user needs.

📝 Enhancement Note: The interview process for a UX Consultant role will heavily emphasize portfolio review and practical application of design thinking. Candidates should be prepared to articulate their strategic contributions and process expertise.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and design system development. Expect to demonstrate advanced proficiency.

• Prototyping Tools: Beyond Figma, any experience with tools like InVision, Axure, or similar for interactive prototypes is valuable.

• Design System Management: Experience creating, maintaining, and scaling design systems.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Mixpanel, or Amplitude to understand user behavior and measure design impact.

• Usability Testing Platforms: Experience with tools like UserTesting.com, Lookback, or Maze for conducting remote or in-person user tests.

CRM & Automation:

• While not directly a UX tool, understanding how UX integrates with CRM (e.g., Salesforce, HubSpot) and marketing automation platforms can be beneficial for a holistic view of the customer journey.

• Project Management Tools: Proficiency in tools like Jira, Asana, or Trello for collaborating with development teams and tracking tasks.

📝 Enhancement Note: The core requirement is mastery of Figma. Understanding how UX data feeds into broader analytics and project management systems is crucial for a consultant role that bridges design and development operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs in all design decisions.

• Collaboration: A belief in the power of teamwork and cross-functional cooperation to achieve the best outcomes.

• Innovation: Encouraging new ideas and approaches to solve complex problems and push the boundaries of user experience.

• Impact: A focus on delivering tangible value and making a meaningful contribution to the public sector through technology.

• Continuous Improvement: A dedication to learning, adapting, and refining processes and designs based on feedback and new insights.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Owners, Business Analysts, Developers, and QA to ensure alignment and seamless execution.

• Open Communication: Fostering an environment where ideas are shared freely, feedback is constructive, and challenges are addressed proactively.

• Process-Oriented: A systematic approach to design and development, utilizing established methodologies while remaining adaptable.

• Knowledge Sharing: Actively participating in sharing best practices, insights, and learnings within the team and across departments.

📝 Enhancement Note: The company's emphasis on teamwork, innovation, and impact suggests a culture that values proactive individuals who can contribute to both the product's success and the team's collaborative spirit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical Constraints: Navigating the complexities of integrating advanced UX designs into existing, potentially legacy, public sector software systems.

• Ensuring Consistency Across a Large Product Suite: Maintaining a unified and intuitive user experience across numerous products and modules with diverse functionalities.

• Driving Adoption of New Methodologies: Embedding design thinking and user-centered design principles deeply within teams that may have established workflows.

• Measuring ROI of UX Initiatives: Quantifying the impact of UX improvements in a way that resonates with public sector stakeholders and demonstrates clear value.

Learning & Development Opportunities:

• Advanced UX Specializations: Opportunities to attend workshops, conferences, or pursue certifications in areas like UX research, accessibility, or service design.

• Leadership Development: Training and mentorship to hone skills in team leadership, strategic planning, and stakeholder management.

• Industry Exposure: Gaining deeper insights into the public sector's unique technology challenges and user needs.

• Mentorship Programs: Access to senior leaders within 3P NV for guidance and career development advice.

📝 Enhancement Note: The challenges are typical for a senior UX role in a well-established company with a broad product portfolio. The growth opportunities focus on both technical mastery and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve this?" (Focus on your process for negotiation, user advocacy, and finding common ground.)

• "How would you approach designing a new feature for a public sector application where user technical proficiency varies widely?" (Highlight your approach to inclusive design, user research, and iterative testing.)

Company & Culture Questions:

• "What do you know about 3P NV and our mission in the public sector?" (Research their website, products, and recent news. Show genuine interest.)

• "How do you approach collaboration with development teams? What are common friction points and how do you address them?" (Discuss your understanding of agile, your communication style, and your empathy for technical challenges.)

Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly define the problem, your specific role, your process, the challenges, your solutions, and the results.

• Focus on "Why": Explain the rationale behind your design decisions, referencing user research, heuristics, or business goals.

• Demonstrate Figma Mastery: Be prepared to show specific examples of your work within Figma, such as interactive prototypes, component usage, or auto-layout.

• Engage Your Audience: Make it a conversation. Ask questions, invite feedback, and show enthusiasm for your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, process ownership, and strong collaboration skills, in addition to core UX design capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on Workable.

• Customize Your Resume: Tailor your resume to highlight experience with complex software, SaaS environments, Figma proficiency, and experience facilitating design thinking workshops. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases your best work relevant to this role, and clearly articulates your process and impact. Be ready to present it confidently.

• Research 3P NV: Understand their mission, products, and their role in the public sector. This will help you tailor your application and interview responses.

• Practice Your Pitch: Be ready to articulate your experience and passion for UX design, especially in the context of improving public services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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