User Researcher

📍 Job Overview

Job Title: User Researcher

Company: Jobgether (Partner Company)

Location: United States

Job Type: Contract

Category: User Experience (UX) Research / Product Insights

Date Posted: 2026-07-27

Experience Level: Mid-to-Senior Level (5-10 years)

Remote Status: Fully Remote

🚀 Role Summary

• This User Researcher role is critical for shaping meaningful digital experiences by uncovering user needs and translating research into actionable product insights.

• You will conduct qualitative research across complex digital products and services, ensuring data-driven design and strategy decisions.

• The position emphasizes discovery, usability evaluation, and fostering strong stakeholder collaboration to drive impactful product development.

• You will work closely with design, product, strategy, and technical teams in a human-centered, collaborative environment.

• This opportunity is ideal for an experienced researcher adept at solving complex problems and navigating ambiguity within digital product lifecycles.

📝 Enhancement Note: The job listing is for a User Researcher role, which is distinct from typical Revenue Operations, Sales Operations, or GTM roles. However, the emphasis on "actionable product insights," "strategy decisions," and "stakeholder collaboration" can be framed within an operations context, particularly for roles that support product marketing, customer success, or product management operations. The skills required, such as qualitative research, stakeholder management, and translating complex findings into recommendations, are highly transferable to operations roles that require deep understanding of user behavior and market needs. The "Contract" employment type and "Remote Solely" work arrangement are key differentiators for this role.

📈 Primary Responsibilities

• Plan and execute comprehensive qualitative user research initiatives utilizing methods such as one-on-one interviews, group research sessions, contextual inquiries, and usability testing.

• Partner effectively with cross-functional stakeholders, including designers, product managers, strategists, and technical teams, to meticulously define research objectives, identify target user groups, and articulate key research questions, assumptions, and areas for exploration.

• Develop detailed research plans, craft insightful discussion guides, and create necessary documentation and supporting materials, all tailored to specific project goals and operational constraints.

• Rigorously analyze research findings to identify critical patterns, recurring themes, potential risks, emerging opportunities, and actionable insights that can drive strategic improvements.

• Synthesize inputs from a variety of sources, including UX audits, accessibility reviews, workflow evaluations, content assessments, surveys, and operational data, to enrich the research synthesis process.

• Translate complex research findings into clear, concise, and actionable recommendations that directly inform product strategy, guide design decisions, and support prioritization efforts.

• Design and expertly facilitate workshops, collaborative sessions, and stakeholder discussions to validate research findings and collectively explore new opportunities.

• Prepare high-quality research deliverables such as comprehensive findings reports, concise insight summaries, compelling presentation materials, opportunity frameworks, and clearly defined recommended next steps.

• Present research outcomes effectively to client teams and support leadership conversations through compelling storytelling and robust, evidence-based recommendations.

• Collaborate seamlessly with UX designers, product managers, project managers, and technical teams to ensure research insights are integrated throughout the entire product development lifecycle.

• Provide constructive feedback on research artifacts, synthesis approaches, and findings as an integral part of a collaborative design and product development process.

📝 Enhancement Note: While the primary responsibilities are centered on UX research, the emphasis on "operational data," "workflow evaluations," and "integrating insights throughout product development" directly aligns with the operational aspects of GTM functions. Operations professionals often need to understand user behavior to optimize processes, improve customer journeys, and inform product strategy from a market adoption perspective. The ability to translate complex findings into actionable recommendations is a core skill for any operations role focused on driving efficiency and impact.

🎓 Skills & Qualifications

Education: [Specific degree requirements are not explicitly stated, but a strong academic background in a relevant field like Human-Computer Interaction, Psychology, Sociology, Anthropology, Design, or a related discipline is typically expected for this level of research role.]

Experience:

• 5–8+ years of dedicated experience conducting UX research for digital products, platforms, or services.

• Proven track record of independently planning and executing qualitative research initiatives.

• Demonstrated ability to transform complex information and ambiguity into clear, strategic insights and actionable recommendations.

• Expertise in facilitating effective remote, collaborative, and cross-functional research sessions.

• Strong written and verbal communication skills, with extensive experience in creating client-facing research documentation and presentations.

• Experience working closely with UX designers, product managers, engineers, and technical stakeholders.

• Ability to operate effectively in complex environments with multiple stakeholders, competing priorities, and evolving requirements. Required Skills:

• Qualitative Research Methodologies: Deep expertise in planning and executing interviews, usability testing, contextual inquiries, and group sessions.

• Research Synthesis & Analysis: Ability to identify patterns, themes, risks, and opportunities from qualitative data.

• Stakeholder Management & Collaboration: Proven experience working with cross-functional teams (design, product, engineering).

• Communication & Presentation: Excellent written and verbal skills for delivering clear, evidence-based insights and recommendations.

• Problem-Solving: Aptitude for tackling complex challenges and navigating ambiguity in digital product development.

• Human-Centered Design Principles: Strong understanding of user needs and how to translate them into product improvements.

• Remote Facilitation: Proficiency in leading effective research sessions virtually.

Preferred Skills:

• UX Audits & Accessibility: Familiarity with conducting UX audits and knowledge of accessibility standards and inclusive research practices.

• Public Sector/Regulated Environments: Experience supporting projects in public sector, education, nonprofit, healthcare, or other regulated industries.

• Research & Collaboration Tools: Familiarity with tools such as Figma/FigJam, Miro, Zoom-based facilitation platforms, and Google Workspace.

• Long-Term Project Support: Experience supporting research initiatives across multiple project phases or long-term engagements.

📝 Enhancement Note: While this role is primarily UX Research, the "stakeholder management," "collaboration," and "translating complex information" skills are highly relevant for operations roles that interface with various departments. The mention of "operational data" in responsibilities and "public sector, education, nonprofit, healthcare" as preferred industries suggests a need for researchers who can understand the operational nuances of these sectors, which is valuable for GTM operations roles within these industries.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A portfolio showcasing 2-3 detailed case studies of significant UX research projects. Each case study should clearly outline the problem, your research approach, methodologies used, key findings, and the impact of your research on product decisions or strategy.

• Methodological Diversity: Demonstrate experience with a range of qualitative research methods (e.g., interviews, usability testing, contextual inquiry) and explain why specific methods were chosen for particular projects.

• Insight Translation: Provide examples of how you translated complex research findings into clear, actionable recommendations and how these recommendations influenced product development or strategy.

• Collaboration & Impact: Showcase instances of effective collaboration with cross-functional teams (designers, product managers, engineers) and highlight the measurable impact of your research on product outcomes.

Process Documentation:

• Research Plan Development: Examples of well-structured research plans that detail objectives, target users, methodology, and timelines.

• Facilitation Materials: Samples of discussion guides, interview scripts, or usability test protocols used in your research.

• Deliverable Examples: Showcase various research deliverables, such as findings reports, insight summaries, journey maps, or personas, demonstrating clarity and impact.

• Synthesis Approach: Illustrate your process for analyzing qualitative data, identifying themes, and synthesizing findings into strategic recommendations.

📝 Enhancement Note: For a User Researcher role, a portfolio is paramount. For operations roles, while a formal portfolio isn't always required, candidates are often asked to present examples of process improvements, data analyses, or strategic initiatives they've led. The emphasis here on "actionable insights," "impact," and "stakeholder collaboration" is directly transferable. Operations candidates should prepare to present similar case studies demonstrating their ability to analyze complex situations, derive insights, and drive tangible improvements.

💵 Compensation & Benefits

Salary Range:

• As this is a contract role based in the United States, compensation will be competitive and provided on an hourly basis. Based on industry benchmarks for contract User Researchers with 5-8+ years of experience in the US market, the estimated hourly rate typically ranges from $60 to $100+ per hour, depending on the specific project scope, duration, client, and the candidate's expertise. Benefits:

• Flexible Contract Engagement: Project duration and workload can vary based on business needs, offering adaptability.

• Remote Work Opportunity: Fully remote position for candidates based in the United States.

• Part-time to Full-time Availability: Flexibility to accommodate different project requirements and candidate availability.

• Competitive Hourly Compensation: Paid on an hourly basis, commensurate with experience, expertise, and project scope.

• Meaningful Project Contribution: Opportunity to work on impactful digital transformation projects across various complex industries.

• Professional Collaboration: Work alongside experienced professionals in research, design, product, and technology.

• Talent Network Access: Opportunity to join a trusted talent network for consideration in future project opportunities.

• Human-Centered Environment: A flexible work environment that emphasizes human-centered design, innovation, and impactful outcomes.

Working Hours:

• The role is described as having "Part-time to full-time availability depending on project requirements," with an implied standard 40-hour work week for full-time engagement. Flexibility in scheduling may be possible, but core collaboration hours will likely be expected.

📝 Enhancement Note: The salary range is an estimate based on typical contract rates for UX Researchers in the US. Operations roles, especially in contract or consulting capacities, can also command significant hourly rates; candidates should research comparable roles in their specific sub-discipline (e.g., Sales Operations Consultant, RevOps Analyst) and location. The benefits highlight flexibility and remote work, which are increasingly important considerations for operations professionals seeking contract or hybrid arrangements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Talent Solutions (Jobgether's platform) with services provided to various client industries.

Company Size: Jobgether's specific size isn't detailed, but their model suggests a technology platform connecting talent with opportunities. The partner companies they serve can range widely in size.

Founded: [Not specified, but Jobgether appears to be a modern tech-enabled service provider.]

Team Structure:

• Research Team: While this role is for a partner company, the research function implies a team structure that includes designers, product managers, and potentially other researchers.

• Cross-Functional Collaboration: The role strongly emphasizes working with designers, product managers, strategists, and technical teams, indicating a collaborative and integrated product development approach.

• Reporting: Typically, a User Researcher would report to a Research Lead, Head of UX, or a Product Manager, depending on the partner company's organizational structure.

Methodology:

• Human-Centered Design: The core methodology is human-centered design, focusing on understanding user needs to inform product development.

• Data-Driven Insights: Research findings are used to make informed design and strategy decisions, emphasizing a data-driven approach to product improvement.

• Agile/Iterative Processes: Collaboration with product teams suggests involvement in iterative development cycles where research insights are continuously incorporated.

Company Website: https://jobgether.com/

📝 Enhancement Note: Jobgether acts as an intermediary. The "partner company" is the actual employer for this contract. Understanding the culture of the partner company is crucial. The emphasis on human-centered design and data-driven insights is common across many tech companies and valuable for operations roles that focus on customer experience and process optimization.

📈 Career & Growth Analysis

Operations Career Level: This User Researcher role is positioned at a Mid-to-Senior level, requiring significant independent work and strategic input.

Reporting Structure: The researcher will likely report to a manager within the partner company's product or design team, working closely with product managers and UX designers.

Operations Impact: While not a direct operations role, the impact is significant: by ensuring products are user-centered, this research directly influences product adoption, customer satisfaction, and ultimately, the success of the business's offerings – key drivers for GTM operations.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies or industries (e.g., public sector, healthcare).

• Cross-Functional Leadership: Lead research initiatives that influence broader product strategy and cross-departmental alignment.

• Mentorship: As a senior researcher, there's potential to mentor junior researchers or contribute to establishing research best practices within teams.

• Diverse Project Exposure: The contract nature and connection via Jobgether offer exposure to a variety of projects and industries, broadening skill sets.

📝 Enhancement Note: For operations professionals, growth often involves moving into more strategic roles, leading teams, or specializing in areas like sales enablement operations, customer success operations, or marketing operations technology. The transferable skills from this research role (problem-solving, data analysis, stakeholder management) are foundational for such advancements.

🌐 Work Environment

Office Type: Not applicable, as the role is fully remote.

Office Location(s): Not applicable. The role is performed remotely within the United States.

Workspace Context:

• Remote Collaboration: The work environment is entirely remote, requiring strong self-discipline and proficiency with virtual collaboration tools.

• Technology Stack: Access to and proficiency with tools like Figma/FigJam, Miro, Zoom, and Google Workspace are essential for seamless remote collaboration and research execution.

• Team Interaction: While remote, the described environment fosters close collaboration through virtual meetings, workshops, and shared digital workspaces.

Work Schedule:

• The role offers flexibility with "Part-time to full-time availability depending on project requirements." This suggests a need for adaptability. Standard business hours within the US time zones are generally expected for team synchronization and stakeholder meetings.

📝 Enhancement Note: For operations roles, remote and hybrid environments are common. The emphasis on virtual collaboration tools and effective remote communication is critical. Operations professionals need to ensure their remote workspace is conducive to focused work, data analysis, and consistent team engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Jobgether/AI): An AI-powered matching process will likely conduct an initial review to assess candidate fit against core requirements.

• Application Review: Shortlisted candidates' applications and portfolios will be shared directly with the hiring partner company.

• Partner Company Interviews: Expect multiple rounds of interviews with the partner company's hiring team, which may include:

  • Hiring Manager Interview: To assess experience, research approach, and alignment with team needs.
  • Team/Stakeholder Interviews: Discussions with UX designers, product managers, and other key collaborators to evaluate collaboration style and technical fit.
  • Portfolio Presentation: A dedicated session to walk through selected case studies, explaining your process, findings, and impact.
  • Potential Research Exercise/Case Study: A take-home assignment or live exercise to demonstrate your research planning, analysis, or synthesis skills.

• Final Decision: Managed by the partner company's internal team.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant case studies that showcase your breadth of skills and impact. Prioritize projects that align with the partner company's industry or challenges if known.

• Tell a Story: Structure each case study as a narrative: the problem/context, your research questions, your methodology (why you chose it), your process, key insights, and the tangible impact or recommendations.

• Focus on Impact: Quantify impact whenever possible (e.g., "led to a 15% increase in task completion," "informed a product pivot that reduced churn"). If not quantifiable, focus on strategic influence.

• Showcase Your Process: Detail your thought process, decision-making, and how you navigated challenges. This is as important as the findings.

• Tailor Your Presentation: Be ready to adapt your presentation to the interviewer's focus—whether it's methodology, stakeholder management, or strategic contribution.

Challenge Preparation:

• Understand the Context: If given a research exercise, thoroughly understand the problem statement and the business context.

• Methodology Justification: Be prepared to explain and justify your chosen research methods.

• Synthesis & Recommendations: Focus on delivering clear, actionable insights and well-reasoned recommendations, not just raw data.

• Communication Clarity: Practice presenting your findings concisely and persuasively, anticipating potential questions from a product or design perspective.

📝 Enhancement Note: For operations roles, interview preparation often involves case studies on process optimization, data analysis, or strategic planning. Candidates should prepare to discuss specific operational challenges they've solved, demonstrating their analytical skills, problem-solving approach, and ability to drive measurable business outcomes. A "portfolio" in operations might include a collection of successful project examples, data-driven reports, or process documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Figma/FigJam: For collaborative design, prototyping, and brainstorming sessions.

• Miro: A versatile online whiteboard platform for visual collaboration, ideation, and research synthesis.

• Zoom: Essential for conducting remote interviews, usability tests, and facilitating workshops.

• Google Workspace (Docs, Sheets, Slides, Meet): Standard tools for documentation, data analysis, presentations, and communication.

Analytics & Reporting:

• While not explicitly listed as primary research tools, proficiency in data analysis and reporting tools is implied for synthesizing findings. This could include advanced use of spreadsheets (Google Sheets, Excel), potentially basic data visualization tools, or even familiarity with analytics platforms if operational data is integrated. CRM & Automation:

• Not directly relevant to the core UX research function, but understanding how user insights feed into CRM strategies or marketing automation workflows could be a plus, especially when collaborating with GTM teams.

📝 Enhancement Note: Operations roles heavily rely on CRM (Salesforce, HubSpot), marketing automation (Marketo, Pardot), data visualization (Tableau, Power BI), and project management tools (Asana, Jira). Highlighting proficiency in these specific tools is crucial for operations candidates. For this UX role, familiarity with Figma/FigJam and Miro is key, and operations professionals should note the importance of strong collaboration and visualization tools in their own fields.

👥 Team Culture & Values

Operations Values: (Interpreted through the lens of the research role and transferred to operations)

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that product and process decisions are grounded in real needs.

• Data-Driven Decision Making: Relying on evidence and insights—whether from user research or operational data—to guide strategy and prioritize actions.

• Collaboration & Transparency: Working effectively across teams, sharing insights openly, and fostering a transparent environment for feedback and discussion.

• Impact & Actionability: Focusing on generating insights that lead to tangible improvements and measurable outcomes, rather than purely academic findings.

• Curiosity & Continuous Learning: A drive to explore complex problems, ask critical questions, and continuously refine methodologies and understanding.

Collaboration Style:

• Integrative: Working closely with diverse teams (design, product, engineering) to ensure research is integrated throughout the product lifecycle.

• Facilitative: Leading workshops and discussions to bring stakeholders together and drive consensus.

• Evidence-Based: Grounding discussions and recommendations in research data and user insights.

• Iterative: Contributing to an agile process where feedback and insights lead to continuous refinement.

📝 Enhancement Note: Operations professionals should highlight values such as efficiency, accuracy, process optimization, data integrity, cross-functional alignment, and measurable ROI. The emphasis on collaboration and data-driven decisions is common ground.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: Working on complex digital products with evolving requirements requires strong analytical skills to define clear research questions and extract meaningful insights.

• Stakeholder Alignment: Balancing the needs and perspectives of multiple stakeholders (product, design, engineering, business) to ensure research is relevant and actionable.

• Remote Collaboration Effectiveness: Maintaining strong communication, engagement, and research quality in a fully remote setting.

• Translating Insights into Action: Ensuring that research findings are not just reported but actively adopted and implemented by product and design teams.

Learning & Development Opportunities:

• Methodological Expansion: Opportunity to refine and expand expertise in various qualitative research techniques.

• Industry Exposure: Gain experience working across different industries (public sector, healthcare, etc.) if projects align.

• Cross-Functional Acumen: Develop a deeper understanding of product development processes and the challenges faced by designers, PMs, and engineers.

• Remote Work Best Practices: Hone skills in remote facilitation, collaboration, and project management.

📝 Enhancement Note: For operations professionals, common challenges include data quality issues, system integration complexities, process bottlenecks, and managing competing priorities across departments. Growth opportunities typically involve mastering new operational technologies, leading strategic projects, developing analytical frameworks, or moving into leadership roles within operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with limited resources or a tight deadline. How did you prioritize and what was the outcome?" (Assesses adaptability and resourcefulness)

• "How do you approach identifying and recruiting the right participants for your research studies?" (Evaluates planning and participant management)

• "Walk us through a complex research project from start to finish. What were the key challenges, and how did you overcome them?" (Tests end-to-end research process and problem-solving)

• "How do you ensure your research findings are understood and acted upon by product and design teams?" (Focuses on communication, influence, and impact) Company & Culture Questions:

• "What interests you about this User Researcher role and working with our partner companies?" (Assesses motivation and alignment)

• "How do you approach balancing user needs with business goals and technical constraints?" (Evaluates strategic thinking and pragmatism)

• "Describe your experience working in a remote, collaborative environment. What strategies do you use to stay connected and effective?" (Gauges remote work readiness and collaboration style) Portfolio Presentation Strategy:

• Tell a Concise Story: For each case study, clearly articulate the problem, your role, methodology, key insights, and the resulting impact. Aim for clarity and brevity.

• Focus on "Why": Explain the rationale behind your methodological choices and strategic recommendations.

• Be Prepared for Deep Dives: Anticipate questions about specific techniques, participant selection, data analysis, and how you handled unexpected findings.

• Highlight Collaboration: Show how you worked with other teams and integrated their feedback.

• Quantify Impact: Whenever possible, use metrics to demonstrate the value of your research.

📝 Enhancement Note: For operations roles, interview questions often revolve around process improvement, data analysis, system implementation, and cross-functional project management. Candidates should prepare examples that demonstrate their ability to analyze operational data, identify inefficiencies, propose solutions, and measure the ROI of their initiatives.

📌 Application Steps

To apply for this operations-adjacent position:

• Submit your application through the provided application link on Jobgether.

• Portfolio Customization: Curate your portfolio to highlight 2-3 strong UX research case studies that demonstrate your ability to plan, execute, analyze, and present qualitative research, focusing on actionable insights and impact. Ensure it showcases your methodological diversity and collaboration skills.

• Resume Optimization: Tailor your resume to emphasize your 5-8+ years of UX research experience, specific qualitative research methods employed, stakeholder management successes, and proficiency with relevant tools (Figma, Miro, Google Workspace). Highlight any experience in preferred industries.

• Interview Preparation: Thoroughly review common UX research interview questions and prepare detailed, STAR-method (Situation, Task, Action, Result) answers. Practice presenting your portfolio case studies clearly and concisely, focusing on your process, insights, and the impact of your work.

• Company Research: While the "partner company" isn't named, research Jobgether's model and understand the types of companies they serve (public sector, healthcare, etc.) to better tailor your application and prepare for interview discussions about industry relevance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization or Jobgether before making application decisions.