UI-UX Designer - Hitachi Payment Services Pvt. Ltd.

📍 Job Overview

Job Title: UI/UX Designer

Company: Hitachi Payment Services Pvt. Ltd. (Hitachi)

Location: Mumbai, Maharashtra, India & Delhi, India

Job Type: Full time

Category: UI/UX Design, Product Design, Digital Experience Design

Date Posted: July 27, 2026

Experience Level: 3-5 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead the design of intuitive, user-centric digital experiences across mobile and web platforms, directly impacting customer engagement and product usability in the dynamic fintech sector.

• Develop and maintain scalable design systems, ensuring consistency and efficiency in UI components and patterns across a suite of payment solutions.

• Collaborate closely with cross-functional teams, including product managers, engineers, and business stakeholders, to translate complex business requirements into seamless and visually compelling user interfaces.

• Drive innovation in user experience by staying abreast of emerging design trends, tools, and technologies, contributing to the continuous improvement of Hitachi Payment Services' digital offerings.

• Create detailed wireframes, high-fidelity mock-ups, and interactive prototypes to effectively communicate design concepts and validate user interactions before development.

📝 Enhancement Note: While the provided job description is for a UI/UX Designer, the prompt requests enhancement for Revenue Operations, Sales Operations, or GTM roles. This enhancement will be structured to highlight transferable skills and operational aspects relevant to these fields, assuming the candidate possesses a strong analytical and process-oriented mindset, even though the primary role is design-focused. The focus will be on how design thinking, user-centricity, and system design can be applied to operational efficiency and GTM strategy.

📈 Primary Responsibilities

• Design and develop user-centric interfaces for mobile and web applications, ensuring a seamless and engaging user journey for payment solutions.

• Create wireframes, user flows, high-fidelity mock-ups, and interactive prototypes to visualize and validate design concepts, aligning with business objectives and user needs.

• Contribute to the development and maintenance of design systems, establishing reusable UI components and patterns to ensure brand consistency and design scalability across products.

• Collaborate with product managers and engineering teams to ensure accurate implementation of designs, providing clear design specifications and conducting design reviews.

• Conduct user research and usability testing to gather feedback and iterate on designs, driving improvements in user experience and product adoption.

• Stay current with industry trends in UI/UX design, fintech, and digital transformation to identify opportunities for innovation and enhance product offerings.

• Ensure all designs adhere to accessibility standards and best practices, promoting inclusivity and usability for a diverse user base.

📝 Enhancement Note: The original responsibilities are design-centric. To align with operations, these have been reframed to emphasize the process and systemic aspects of design, which are highly relevant to operations roles. For instance, "designing intuitive experiences" is linked to "improving user adoption and reducing friction," which are key operational metrics. "Design systems" are framed as "scalable frameworks," a concept central to operations.

🎓 Skills & Qualifications

Education: Graduate Degree in any discipline from a recognized university.

Experience: 3–5 years of experience in UI/UX Design, Product Design, or Digital Experience Design, with a proven track record of designing for mobile and web applications. Experience working in Agile or fast-paced product development environments is essential.

Required Skills:

• Strong understanding of User Experience (UX) principles, interaction design, and user-centered design methodologies.

• Excellent UI design skills with a keen eye for detail, aesthetics, typography, color theory, layout, visual hierarchy, and composition.

• Ability to develop intuitive and engaging user journeys, translating user needs and business requirements into effective design solutions.

• Advanced proficiency in design and prototyping tools: Figma, Adobe Creative Suite (Photoshop, Illustrator, XD, etc.), Lottie Animations, and Rive.

• Familiarity with AI-powered design and productivity tools such as Claude AI and ChatGPT.

• Strong communication, presentation, and interpersonal skills for effective cross-functional collaboration.

• Excellent problem-solving and critical-thinking abilities to address design challenges and optimize user flows.

• Adaptability and resilience to thrive in a dynamic, fast-paced fintech environment. Preferred Skills:

• Prior experience in Fintech, Banking, Payments, or Financial Services domains, providing domain-specific design insights.

• Exposure to accessibility standards (e.g., WCAG) and responsive design frameworks.

• Understanding of design handoff processes and effective collaboration with engineering teams for smooth implementation.

• Experience contributing to or managing enterprise-scale design systems, fostering consistency and efficiency.

📝 Enhancement Note: The required skills have been enhanced to highlight transferable operational competencies. For example, "user-centered design methodologies" are linked to understanding customer needs, which is critical in GTM. "Advanced proficiency in design tools" is framed as technical aptitude applicable to operations software. "Problem-solving and critical-thinking" are core operations skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing relevant UI/UX projects, demonstrating a clear design process from research to final execution.

• Case studies detailing problem statements, design challenges, user insights, design decisions, and the resulting impact on user experience and business metrics.

• Visual examples of wireframes, user flows, high-fidelity mock-ups, and interactive prototypes, highlighting complexity and user interaction design.

• Evidence of contribution to design systems, including examples of reusable components, pattern libraries, and style guides that promote consistency and efficiency.

• Projects that illustrate an understanding of responsive design principles and cross-platform compatibility, showcasing adaptability across various devices and screen sizes. Process Documentation:

• Demonstrated ability to document design processes, user flows, and interaction specifications clearly and comprehensively for development teams.

• Experience in creating and maintaining style guides, component libraries, and design system documentation to ensure organizational consistency and facilitate collaboration.

• Documentation of user research findings, usability test results, and iteration cycles, providing a transparent record of design evolution.

• Examples of process improvements or workflow optimizations initiated through design thinking and user-centric approaches.

📝 Enhancement Note: This section is crucial for bridging the gap between design and operations. The "Portfolio Essentials" and "Process Documentation" have been rephrased to emphasize the systematic and documented nature of design work, directly mirroring the requirements for operations roles. Concepts like "design systems" are presented as "scalable frameworks" and "process documentation" as "workflow optimization," aligning with operations terminology.

💵 Compensation & Benefits

Salary Range: As per Industry Standards in India for a Senior Executive - Product & Digital Transformation with 3-5 years of experience in UI/UX Design. Based on industry benchmarks for similar roles in Mumbai and Delhi, a competitive salary range is estimated between ₹8,00,000 to ₹15,00,000 per annum, depending on experience, qualifications, and specific skill alignment.

Benefits:

• Competitive salary package aligned with industry standards and role seniority.

• Opportunity to work with a leading payment solutions provider in a rapidly growing fintech market.

• Exposure to cutting-edge payment technologies and digital transformation initiatives.

• Professional development and learning opportunities in a dynamic and innovative environment.

• Contribution to a company that drives financial empowerment and social change through technology.

• Standard employment benefits as per Indian labor laws, which may include health insurance, provident fund, and paid time off.

Working Hours: Full time, typically 40 hours per week, with potential for flexibility based on project needs and company policy. Standard working hours are likely to be during business days, Monday to Friday, with specific timings to be confirmed.

📝 Enhancement Note: The salary range is estimated based on the role's experience level (3-5 years), designation (Senior Executive), industry (Fintech/IT), and location (Mumbai/Delhi). This estimation uses typical compensation data for skilled professionals in India's tech and finance sectors. Benefits are tailored to what is common for full-time roles in reputable organizations in India.

🎯 Team & Company Context

🏢 Company Culture

Industry: Payments, Fintech, Financial Services, Information Technology. Hitachi Payment Services operates at the intersection of these sectors, providing technology-led cash and digital payment solutions.

Company Size: Hitachi is a large, global conglomerate. Hitachi Payment Services India, while a significant player in its domain, is part of this larger structure, suggesting a blend of established corporate processes and agile operational units.

Founded: Hitachi, Ltd. was founded in 1910. Hitachi Payment Services India (HPayS) is a key subsidiary, implying a strong foundation in Japanese business principles and a long-term strategic vision.

Team Structure:

• The role is within the Product & Digital Transformation team, reporting to a higher designation such as Product Manager or Head of Design.

• The immediate team likely includes fellow UI/UX designers, product managers, and business analysts, fostering a collaborative design environment.

• Cross-functional collaboration is expected with software development teams, marketing, and business units to ensure integrated product development. Methodology:

• Emphasis on user-centered design methodologies to create intuitive and effective payment solutions.

• Agile development practices are likely employed, requiring designers to be adaptable and responsive to iterative feedback.

• Data-driven decision-making, leveraging user analytics and market insights to inform design choices and product strategy.

• A focus on innovation and continuous improvement, driven by the fast-paced nature of the fintech industry.

Company Website: https://www.hitachi-payments.co.in/

📝 Enhancement Note: The company culture and team structure have been elaborated to provide context relevant to operations professionals. The emphasis on "user-centered design" is linked to "customer adoption," and "Agile practices" to "iterative process improvement," both operational concepts. The global nature of Hitachi is highlighted for its implications on standardization and process maturity.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior Executive - Product & Digital Transformation," indicating an intermediate to senior level within the design function. In an operations context, this translates to a role with significant responsibility for process design, system implementation, and driving efficiency improvements within the GTM or product development lifecycle. The focus is on translating user needs and business requirements into tangible, scalable solutions.

Reporting Structure: The UI/UX Designer typically reports to a Product Manager, Design Lead, or similar role within the Product or Digital Transformation department. This provides exposure to strategic product planning and cross-functional team leadership, valuable for operations roles aiming for broader GTM influence.

Operations Impact: While directly a design role, the impact on operations is significant:

• Customer Adoption & Retention: Well-designed, intuitive interfaces reduce user friction, leading to higher adoption rates and improved customer retention – key metrics for GTM and revenue operations.

• Process Efficiency: Streamlined user flows and intuitive system designs can reduce the need for customer support, decrease training time for internal users (if applicable), and minimize errors, thereby enhancing operational efficiency.

• Scalability: Contribution to design systems and scalable UI patterns directly supports the creation of platforms that can grow with the business, a core tenet of robust operations.

• Product-Market Fit: Effective UX design ensures products meet market needs and user expectations, directly impacting GTM success and revenue generation.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like payment UX, accessibility design, or design system management.

• Leadership: Transition into roles like Lead UI/UX Designer, Product Design Manager, or potentially move into Product Management or GTM Strategy roles where user-centric thinking is paramount.

• Operations Alignment: Develop skills in translating design principles into operational processes, focusing on user journey mapping for sales funnels, customer onboarding efficiency, or GTM technology adoption.

• Fintech Domain Expertise: Become a specialist in the rapidly evolving fintech landscape, a valuable asset for any operations role within the sector.

📝 Enhancement Note: This section reinterprets the UI/UX role through an operations lens. "Operations Career Level" is mapped to operational responsibilities. "Operations Impact" explicitly links design outcomes to key operational metrics like customer adoption, process efficiency, and GTM success. Growth opportunities are framed to include a path towards operations or GTM-related roles.

🌐 Work Environment

Office Type: The role is on-site in Vikhroli, Mumbai, indicating a traditional office-based work environment. This setting typically fosters strong team collaboration, spontaneous idea exchange, and direct mentorship opportunities.

Office Location(s): Vikhroli, Mumbai, Maharashtra, India. This location is a well-established business hub, offering access to talent and resources.

Workspace Context:

• Collaborative Environment: The on-site nature allows for direct interaction with cross-functional teams, facilitating rapid feedback loops and shared understanding of project goals. This is crucial for aligning design with operational realities and GTM strategies.

• Tools & Technology: Access to standard office infrastructure and design software (Figma, Adobe Suite) is expected. The company's focus on payment solutions implies a robust IT infrastructure.

• Team Interaction: Regular team meetings, design reviews, and brainstorming sessions will be part of the daily routine, promoting a shared sense of purpose and driving collective problem-solving.

Work Schedule: Full-time, likely Monday to Friday. The fintech industry, however, can sometimes require flexibility to meet project deadlines or address critical issues, which is common in fast-paced operational environments.

📝 Enhancement Note: The work environment description is enhanced to emphasize aspects relevant to operations professionals, such as the value of on-site collaboration for cross-functional alignment and the potential for dynamic work schedules common in operational roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR/Recruiter will review applications, focusing on experience, qualifications, and the presence of a portfolio link.

• Technical/Design Assessment: Candidates may undergo a design challenge or portfolio presentation to evaluate UI/UX skills, design thinking, and problem-solving abilities. This is where operations-minded candidates can showcase their structured approach.

• Hiring Manager Interview: Discussion with the Design Lead or Product Manager to assess technical fit, team collaboration, and understanding of product strategy.

• Cross-Functional Interview: Potential interviews with Product Managers, Developers, or Business Stakeholders to gauge collaboration and communication skills.

• Final Round: May involve senior leadership to discuss cultural fit and strategic alignment.

Portfolio Review Tips:

• Structure for Operations: For operations-minded candidates, structure your portfolio case studies to clearly articulate:
  • The Problem: Define the business or user problem with quantifiable impact where possible.
  • The Process: Detail your systematic approach, including research