UI Adjudicator - Benefits and Eligibility Specialist - Onsite

📍 Job Overview

Job Title: UI Adjudicator - Benefits and Eligibility Specialist

Company: S R INTERNATIONAL INC

Location: Phoenix, AZ 85007, United States

Job Type: FULL_TIME

Category: Government & Public Sector / Customer Service & Support / Social Services / Administrative

Date Posted: 2026-08-24

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role is critical for ensuring the accurate and efficient processing of public assistance applications, requiring meticulous attention to detail in eligibility determination and data verification.

• The position involves direct interaction with applicants through interviewing and fact-gathering to confirm information and ensure compliance with program requirements.

• Successful candidates will be adept at managing application workflows, identifying discrepancies, and initiating follow-ups to secure complete and accurate documentation.

• This is a full-time, on-site role with a mandatory in-person training period, emphasizing the need for strong communication and problem-solving skills in a structured environment.

📝 Enhancement Note: This role is framed as an "Adjudicator" and "Specialist" within the public assistance sector, indicating a focus on compliance, policy interpretation, and detailed case management. The emphasis on "interactive interviewing and fact gathering" suggests a need for strong interpersonal skills alongside analytical capabilities.

📈 Primary Responsibilities

• Conduct thorough reviews of applications for various public assistance programs to determine applicant and recipient eligibility.

• Perform interactive interviews with applicants to gather necessary information, clarify details, and assess eligibility criteria.

• Verify the accuracy and completeness of all submitted application forms and supporting documentation.

• Follow up with applicants multiple times as needed to obtain missing information or resolve discrepancies.

• Maintain organized and accurate case files, documenting all interactions, findings, and decisions in accordance with program guidelines.

• Ensure compliance with all relevant federal, state, and local regulations governing public assistance programs.

• Collaborate with internal teams and external agencies to resolve complex eligibility cases.

• Utilize available resources and systems to research applicant information and verify data points.

📝 Enhancement Note: The responsibilities highlight a blend of direct client interaction, meticulous data review, and adherence to regulatory frameworks, which are core to public sector operations and eligibility determination. The "follow up multiple times" indicates a proactive approach to case resolution.

🎓 Skills & Qualifications

Education: High School Diploma required.

Experience: Minimum of 2 years of customer service experience. Experience in performing eligibility reviews or as an insurance adjudicator is preferred.

Required Skills:

• Customer Service Excellence: Proven ability to provide empathetic and effective support to diverse applicant populations.

• Eligibility Determination: Strong understanding of eligibility criteria and the ability to apply them consistently.

• Interviewing & Fact Gathering: Skillful in conducting interviews to elicit accurate information and verify facts.

• Data Verification: Meticulous attention to detail for checking the accuracy of information on application forms.

• Written Communication: Ability to document case notes, follow-ups, and decisions clearly and concisely.

• Verbal Communication: Excellent interpersonal skills for effective communication with applicants and internal teams.

• On-site Work Capability: Must be able to work 100% on-site in Phoenix, AZ, with reliable transportation.

Preferred Skills:

• Eligibility Review Experience: Prior hands-on experience in reviewing applications for public assistance or similar programs.

• Insurance Adjudicator Experience: Familiarity with adjudication processes, claims review, and policy interpretation.

• Application Processing Systems: Experience with systems used for managing and processing applications.

• Regulatory Compliance: Knowledge of relevant laws and regulations pertaining to public assistance programs.

📝 Enhancement Note: The required skills emphasize direct interaction and data accuracy, while preferred skills point towards specialized experience in adjudication and eligibility review, suggesting a progression pathway within the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Management Examples: Demonstrations of how you have managed individual cases from intake to resolution, highlighting efficiency and accuracy.

• Eligibility Determination Scenarios: Case studies or examples illustrating your process for assessing eligibility based on provided criteria and documentation.

• Data Verification Workflows: Documentation of your systematic approach to verifying applicant information and identifying potential discrepancies.

• Communication Logs: Samples of follow-up communication strategies used to obtain necessary information from applicants, showcasing persistence and clarity.

Process Documentation:

• Application Review Workflow: A clear outline of the steps you take when reviewing an application, from initial receipt to final decision.

• Interview Protocol: Documentation of your approach to conducting applicant interviews, including key questions and information-gathering techniques.

• Discrepancy Resolution Process: Your methodology for identifying, documenting, and resolving inconsistencies or missing information in applications.

• Documentation Standards: How you ensure all case notes and decisions are documented accurately and compliantly.

📝 Enhancement Note: Given the nature of eligibility determination, a portfolio showcasing structured processes for case management, data verification, and clear documentation of decisions would be highly beneficial. This demonstrates a candidate's ability to handle complex information systematically.

💵 Compensation & Benefits

Salary Range: The posted salary is $18.00 per hour. Based on the required 40-hour work week, this equates to an annual salary of approximately $37,440. This is within the typical range for an entry-level to mid-level Eligibility Specialist or Adjudicator role in Phoenix, Arizona, considering the experience requirements.

Benefits:

• Full-Time Employment: Access to full-time employment benefits as per company policy.

• Training Provided: Comprehensive 7-week in-person training program covering all aspects of the role.

• Potential for Conversion: Opportunity to transition to a Full-Time Employee (FTE) position after the contract period, with a capped conversion fee.

• Standard Employment Benefits: (Details would typically be provided by the employer, but may include health insurance, paid time off, retirement plans, etc., if converted to FTE).

Working Hours: This is a full-time position, typically requiring 40 hours per week. The role is strictly on-site, with no remote work option. Specific daily schedules will be confirmed during the onboarding process.

📝 Enhancement Note: The salary is specified as hourly. Benefits are contingent on conversion to FTE, so candidates should clarify what benefits are available during the contract period. The "expedited onboarding" and fixed start date of 9/21/2026 are critical logistical details.

🎯 Team & Company Context

🏢 Company Culture

Industry: S R INTERNATIONAL INC operates within the Human Resources and Staffing industry, specializing in providing staffing solutions and potentially administrative support services. The role itself is within the Government & Public Sector domain, specifically related to social services and eligibility determination.

Company Size: Information on the exact size of S R INTERNATIONAL INC is not provided, but as a staffing and HR solutions provider, they likely manage a diverse pool of contractors and clients.

Founded: The company was founded in 1991, indicating a long-standing presence and experience in the staffing industry.

Team Structure:

• Operations Team Context: This role will likely be part of a larger team of adjudicators and specialists managed by S R INTERNATIONAL INC, serving a specific government agency client.

• Reporting Structure: The specialist will report to a Team Lead or Manager within the operations department, overseeing day-to-day performance and adherence to client requirements.

• Cross-functional Collaboration: While the primary focus is on individual case adjudication, collaboration with other eligibility specialists, supervisors, and potentially client agency representatives may be necessary to resolve complex cases or improve processes.

Methodology:

• Data-Driven Decision Making: Eligibility determination is inherently data-driven, requiring adherence to established rules and verification of applicant-provided information.

• Process Adherence: The emphasis on a structured training program and specific responsibilities suggests a culture that values following established workflows and compliance protocols.

• Efficiency and Accuracy: The need for timely processing of applications while maintaining high accuracy rates is paramount in public assistance programs.

Company Website: https://www.sriiusa.com

📝 Enhancement Note: The company is a staffing agency, meaning the role is likely a contract position with a government client. Understanding this dynamic is crucial for expectations regarding client-specific processes and potential conversion opportunities.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to mid-level within the operations and customer support domain, specifically focused on eligibility adjudication. It requires a foundational understanding of customer service and procedural compliance.

Reporting Structure: The UI Adjudicator will report to a direct supervisor or team lead responsible for managing the performance and workflow of the adjudication team. This structure ensures oversight and guidance for eligibility determination processes.

Operations Impact: This role directly impacts the lives of individuals seeking public assistance by ensuring they receive the benefits they are entitled to, while also safeguarding public resources through accurate eligibility verification. The efficiency and accuracy of the adjudicator contribute to the overall effectiveness and integrity of the public assistance program.

Growth Opportunities:

• Internal Advancement: Potential to move into more senior adjudicator roles, team lead positions, or supervisory roles within the client agency or S R INTERNATIONAL INC.

• Skill Specialization: Opportunity to gain deep expertise in specific public assistance programs, becoming a subject matter expert.

• Cross-Training: Possibility of cross-training in other administrative or customer support functions within the staffing agency or client.

• Conversion to FTE: A significant growth opportunity is the potential conversion to a full-time employee position with the client agency, offering greater stability and comprehensive benefits.

📝 Enhancement Note: The primary growth path for this role is likely within the public sector agency itself or through becoming a permanent employee of S R INTERNATIONAL INC, depending on the contract terms and client needs.

🌐 Work Environment

Office Type: The position is 100% on-site, requiring the candidate to work from a physical office location in Phoenix, AZ.

Office Location(s): Phoenix, Arizona, specifically within the 85007 zip code, indicating a central or accessible urban location.

Workspace Context:

• Structured Environment: The on-site nature and specific training suggest a structured work environment with established protocols and performance expectations.

• Technology Access: Employees will have access to the necessary computer systems, software, and communication tools required for application processing, interviewing, and data verification.

• Team Interaction: The role involves working alongside other adjudicators and administrative staff, fostering a collaborative environment for sharing information and best practices.

Work Schedule: This is a full-time role, typically 40 hours per week. While the exact daily schedule is not specified, it will be a standard business hours arrangement, with potential for variations based on client needs. The emphasis on "in person" training for 7 weeks highlights the commitment to a physical presence.

📝 Enhancement Note: The on-site requirement is emphasized, and candidates should be prepared for a traditional office work setting. This also implies a need for reliable transportation to the specified Phoenix location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess minimum qualifications (customer service experience, education).

• Phone/Video Interview: A preliminary interview to gauge communication skills, understanding of the role, and basic qualifications.

• In-Person Interview: Likely a final interview conducted on-site, potentially involving a skills assessment or scenario-based questions related to customer service and problem-solving.

• Skills Assessment: May include a written exercise to evaluate communication clarity or a role-playing scenario to assess interviewing and fact-gathering abilities.

Portfolio Review Tips:

• Focus on Relevance: Highlight customer service achievements, any experience with data verification, application processing, or eligibility determination.

• Quantify Achievements: Wherever possible, use numbers to demonstrate the impact of your work (e.g., "handled X customer inquiries per day," "reduced processing errors by Y%").

• Showcase Process: If you have examples of workflow improvements or systematic approaches to tasks, present them clearly.

• Demonstrate Communication: Include examples of how you've handled difficult customer interactions or explained complex information clearly.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions that present hypothetical situations related to applicant interactions, data discrepancies, or policy interpretation.

• Customer Service Scenarios: Practice how you would handle frustrated applicants, explain eligibility rules, or follow up on incomplete applications.

• Process Explanation: Be ready to articulate your systematic approach to reviewing applications and verifying information.

📝 Enhancement Note: While a formal portfolio might not be explicitly requested for this specific role, candidates should be prepared to discuss their experience using STAR method (Situation, Task, Action, Result) examples that highlight relevant skills like customer service, data accuracy, and problem-solving.

🛠 Tools & Technology Stack

Primary Tools:

• Customer Relationship Management (CRM) Systems: While not explicitly mentioned, CRM-like systems are often used for tracking applicant interactions and case status.

• Data Verification Tools: Internal databases or public records access systems used to verify applicant information.

• Application Processing Software: Specialized software for managing and adjudicating public assistance applications.

Analytics & Reporting:

• Internal Reporting Tools: Systems used to track personal performance metrics (e.g., number of applications processed, accuracy rates).

• Spreadsheet Software (e.g., Microsoft Excel): For basic data analysis, tracking, and reporting of case information.

CRM & Automation:

• Internal Case Management Systems: Proprietary or standard software for managing the lifecycle of an application.

• Communication Platforms: Email, internal messaging systems, and potentially phone systems for applicant interaction and internal collaboration.

📝 Enhancement Note: While specific tools are not listed, the role implies proficiency with standard office software and a willingness to learn proprietary systems for application processing and case management. Familiarity with data entry and verification processes is key.

👥 Team Culture & Values

Operations Values:

• Integrity & Accuracy: Upholding the highest standards of accuracy in eligibility determination and data verification is critical.

• Empathy & Respect: Treating all applicants with dignity and respect, especially those seeking essential public assistance.

• Efficiency & Timeliness: Striving to process applications promptly while maintaining thoroughness.

• Compliance & Fairness: Adhering strictly to program rules and ensuring fair and equitable treatment for all applicants.

Collaboration Style:

• Team-Oriented: Working effectively within a team of adjudicators, sharing knowledge, and supporting colleagues.

• Client-Focused: Understanding and meeting the operational requirements of the government agency client.

• Process-Driven: Following established workflows and contributing to process improvements where appropriate.

📝 Enhancement Note: The culture likely emphasizes adherence to regulations and a commitment to public service. Candidates who value structured processes and accurate data handling will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume Caseloads: Managing a significant number of applications while maintaining accuracy and timeliness.

• Complex Eligibility Rules: Navigating intricate and sometimes changing regulations for various public assistance programs.

• Applicant Communication: Dealing with applicants who may be under stress, have language barriers, or provide incomplete information.

• Data Discrepancies: Resolving inconsistencies in applicant-provided data and external verification sources.

Learning & Development Opportunities:

• Program-Specific Training: In-depth knowledge acquisition of various public assistance program guidelines.

• Process Improvement: Opportunities to identify and suggest enhancements to application processing workflows.

• Customer Service Skills: Continuous development of interviewing, active listening, and conflict resolution skills.

• Career Progression: Potential to advance within the client agency or through S R INTERNATIONAL INC's staffing network.

📝 Enhancement Note: The role presents opportunities to develop specialized knowledge in public sector administration and hone crucial customer service and analytical skills within a regulated environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to verify complex information from multiple sources. How did you ensure accuracy?" (Assesses data verification skills and attention to detail.)

• "How do you handle situations where an applicant is unable to provide all necessary documentation?" (Evaluates problem-solving and applicant communication strategies.)

• "Walk me through your process for reviewing an application for eligibility." (Tests understanding of procedural workflows and analytical approach.) Company & Culture Questions:

• "Why are you interested in working with public assistance programs?" (Assesses motivation and alignment with public service values.)

• "How do you stay organized when managing a high volume of tasks and information?" (Evaluates time management and organizational skills.)

• "What does 'compliance' mean to you in the context of this role?" (Tests understanding of regulatory adherence.) Portfolio Presentation Strategy:

• Highlight Customer Service Impact: Use examples to show how your customer service skills have positively affected outcomes for individuals or organizations.

• Demonstrate Process Rigor: Clearly articulate the steps you take to ensure accuracy and completeness in your work, especially when dealing with sensitive data.

• Showcase Problem-Solving: Present a case where you identified an issue and effectively resolved it, emphasizing the process and result.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, meticulous attention to detail, and the ability to follow structured processes within a regulated environment. Emphasize past experiences that align with the core responsibilities of eligibility determination.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the S R INTERNATIONAL INC career portal.

• Resume Optimization: Tailor your resume to highlight at least 2 years of customer service experience, any experience with data verification, application processing, or eligibility reviews. Use keywords from the job description such as "eligibility," "adjudicator," "customer service," "data verification," and "application processing."

• Prepare Case Examples: Be ready to discuss specific instances where you demonstrated strong communication, problem-solving, and data accuracy skills. Think about situations where you had to follow up with individuals to gather information or resolve discrepancies.

• Understand the Role: Research S R INTERNATIONAL INC and the general nature of public assistance programs to demonstrate your understanding and interest.

• Confirm Availability: Be prepared to confirm your ability to start on 9/21/2026 and work 100% on-site in Phoenix, AZ.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.