Technical UX Optimization Lead - TS/SCI w/Poly

📍 Job Overview

Job Title: Technical UX Optimization Lead - TS/SCI w/Poly

Company: General Dynamics Information Technology (GDIT)

Location: Annapolis Junction, Maryland, United States

Job Type: Full-time

Category: Operations - IT Infrastructure & Operations / User Experience Optimization

Date Posted: August 18, 2026

Experience Level: 8+ Years

Remote Status: On-site

🚀 Role Summary

• Drive service enhancements and user experience (UX) improvements across the GREENWAY program through rigorous data analysis and strategic implementation.

• Pinpoint UX bottlenecks and develop innovative technical solutions, exploring diverse technologies and product offerings to elevate customer satisfaction and overall efficiency.

• Collaborate with various technical teams to guide the integration of UX improvements, ensuring seamless user journeys and alignment with enterprise-wide systems.

• Establish and refine robust metrics and measurement frameworks to track the impact of UX optimizations and iterate on data-driven insights for continuous improvement.

• Leverage a deep understanding of the enterprise ecosystem, including service interdependencies, to inform optimization strategies and troubleshoot cross-service impacts on UX.

📝 Enhancement Note: This role focuses on the critical intersection of IT operations, user experience, and data analysis within a government contracting environment. The "Technical UX Optimization Lead" title implies a strong emphasis on technical solutions and process improvements rather than purely design-centric UX roles. The TS/SCI w/Poly clearance is a significant requirement, indicating work within sensitive government or intelligence community programs.

📈 Primary Responsibilities

• Analyze service performance metrics and user feedback data to identify root causes of UX issues within applications and services, considering the broader enterprise architecture and interdependencies.

• Develop and propose multiple technical solutions and implementation plans for service optimization, prioritizing customer needs, overall experience enhancements, and alignment with enterprise-wide systems.

• Research, evaluate, and recommend current and emerging technologies to address UX challenges, focusing on technical integrations and solutions that improve usability, efficiency, and customer satisfaction.

• Define, implement, and monitor key metrics and measurement frameworks to quantitatively evaluate the success of UX optimizations and drive iterative improvements based on data-driven insights.

• Leverage in-depth knowledge of enterprise technologies and operational workflows to deploy technical solutions, inform optimization strategies, and proactively troubleshoot cross-service impacts on the user experience.

• Lead cross-functional technical teams to implement and integrate UX improvements, ensuring consistent application of best practices and effective communication of project status and outcomes.

• Develop and maintain comprehensive documentation for implemented UX optimizations, including technical specifications, process flows, and performance reports.

• Act as a subject matter expert on UX optimization within the enterprise IT infrastructure, providing guidance and support to other technical teams and stakeholders.

📝 Enhancement Note: The responsibilities highlight a blend of analytical, strategic, and technical leadership. The emphasis on "multiple technical solutions" and "enterprise systems" suggests a need for a pragmatic and adaptable approach to problem-solving, often requiring trade-offs and prioritization based on technical feasibility and program objectives.

🎓 Skills & Qualifications

Education:

• Bachelor of Arts or Bachelor of Science degree required. Experience:

• A minimum of 8 years of progressive experience in IT infrastructure, operations, or a related technical field with a focus on optimization and user experience. Required Skills:

• Data Analysis: Proven expertise in analyzing complex datasets, performance metrics, and user feedback to derive actionable insights and identify root causes of issues. Proficiency with data analysis tools is essential.

• Enterprise Systems: Deep understanding of enterprise IT ecosystems, including service interdependencies, architecture, and how various components interact to impact user experience.

• Scripting Proficiency: Strong command of scripting languages, particularly PowerShell, for automation, data extraction, and system configuration tasks.

• Technical Leadership: Demonstrated leadership abilities in guiding technical teams, initiatives, and projects to successful outcomes, fostering collaboration and driving consensus.

• UX Optimization Principles: Practical experience in applying UX optimization strategies and methodologies within an enterprise IT context.

• Metrics & KPIs: Familiarity with defining, tracking, and reporting on key performance indicators (KPIs) and metrics relevant to service performance and user satisfaction.

• Troubleshooting & Problem-Solving: Ability to effectively troubleshoot complex technical issues, particularly those impacting cross-service integrations and user experience.

• System Deployment: Experience in deploying technical solutions and understanding the implications for enterprise systems and user workflows.

• Security Clearance: Must possess a Top Secret SCI clearance with Polygraph (TS/SCI w/Poly).

• US Citizenship: Required for this position.

• IAT Level II Certification: Required.

Preferred Skills:

• Experience with specific UX optimization tools and platforms.

• Familiarity with agile development methodologies and their application in IT operations.

• Knowledge of specific technologies relevant to the GREENWAY program (if known).

• Experience in government contracting or intelligence community environments.

📝 Enhancement Note: The explicit mention of PowerShell, enterprise systems, and IAT Level II certification points towards a role deeply embedded in the technical infrastructure and security requirements of government IT projects. The "Technical UX Optimization Lead" title implies a blend of technical acumen and a user-centric mindset, making candidates with experience in both areas highly desirable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Process Improvement Case Studies: Showcase at least 2-3 detailed case studies demonstrating your ability to analyze a problem, develop a technical solution, implement it, and measure its impact on user experience or operational efficiency.

• Data Analysis Examples: Include examples of how you've used data analysis to identify issues, inform decisions, and track progress. This could involve dashboards, reports, or summaries of analytical findings.

• System Integration Scenarios: Provide evidence of your understanding of how different enterprise systems interconnect and how you've managed or optimized integrations to improve user workflows.

• Technical Solution Proposals: Examples of technical solutions you've proposed or implemented, highlighting the rationale, technical details, and expected outcomes.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping existing workflows, identifying inefficiencies, and designing optimized processes that incorporate technical solutions.

• Implementation & Automation: Provide examples of how you've implemented technical solutions, including any automation scripts (e.g., PowerShell) or deployment strategies used.

• Measurement & Performance Analysis: Show how you've established metrics for tracking the success of process changes and analyzed performance data to demonstrate ROI or impact.

📝 Enhancement Note: For a role like this, a portfolio should emphasize tangible results and a systematic approach to problem-solving. Demonstrating the ability to translate complex technical challenges into actionable plans and measurable outcomes is crucial. Focus on projects where you led the initiative or significantly contributed to its success.

💵 Compensation & Benefits

Salary Range:

• The provided salary range is $153,000 - $207,000 USD per year.

• 📝 Enhancement Note: This estimate is based on the provided information and industry benchmarks for similar roles in the Annapolis Junction, MD area, considering the required experience level (8+ years), specialized skills, and the critical TS/SCI w/Poly clearance. Factors such as specific contractual requirements, negotiation, and individual experience can influence the final compensation. Researching comparable roles in government contracting within the Maryland region and specifically for cleared professionals will provide further context.

Benefits:

• Comprehensive Health Coverage: Includes a variety of medical plan options, some with Health Savings Accounts (HSAs), dental plan options, and a vision plan.

• Retirement Savings: A 401(k) plan with a company match, allowing pre and post-tax contributions up to IRS limits.

• Paid Time Off: Generous plans including vacation, sick, and personal time, plus observed holidays.

• Extended Leave: Paid parental leave, military leave, bereavement leave, and jury duty leave.

• Income Protection: Short-term and long-term disability benefits, life insurance, accidental death and dismemberment insurance, critical illness insurance, and business travel and accident insurance.

• Career Development: Access to an AI-powered career tool for identifying growth steps and learning opportunities.

• Internal Mobility Support: A dedicated team focused on career advancement within GDIT.

• Work-Life Balance: Potential for full flex work weeks where possible.

Working Hours:

• Standard 40 hours per week.

• 📝 Enhancement Note: While the standard is 40 hours, the mention of "full flex work weeks where possible" suggests potential for some flexibility in daily scheduling, which can be beneficial for deep work and data analysis.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Government Contracting. GDIT operates across defense, intelligence, and civilian sectors, providing critical technology solutions and mission services.

Company Size: Large Enterprise (GDIT is a subsidiary of General Dynamics, a major defense contractor, employing tens of thousands globally). This size offers stability, extensive resources, and diverse project opportunities.

Founded: GDIT was formed through various mergers and acquisitions, with a long history of serving government clients. Its parent company, General Dynamics, was founded in 1900.

Team Structure:

• Operations Focus: The role falls under "IT Infrastructure and Operations," suggesting a team dedicated to maintaining and enhancing the foundational technology services that support broader programs like GREENWAY.

• Cross-Functional Collaboration: Expected to collaborate closely with various technical teams (development, systems engineering, cybersecurity, etc.) and potentially program managers and end-user representatives.

• Reporting: Likely reports into a management structure within the IT Operations or Engineering division, with direct oversight of UX optimization initiatives.

Methodology:

• Data-Driven Decision Making: Emphasis on analyzing performance metrics and user feedback to inform strategic decisions and technical implementations.

• Service-Oriented Approach: Focus on optimizing services and applications within the broader enterprise ecosystem.

• Technological Innovation: Encouragement to research and propose new technologies to solve UX challenges.

• Security Compliance: Strict adherence to security protocols and clearance requirements is paramount, given the TS/SCI w/Poly.

Company Website: https://www.gdit.com/

📝 Enhancement Note: GDIT's focus on government and defense sectors means a culture that values mission success, security, and technical excellence. The "meaningful work" aspect is likely tied to supporting critical national security objectives.

📈 Career & Growth Analysis

Operations Career Level: This is a lead-level position, indicating a senior individual contributor role with significant responsibility for strategy, technical direction, and team guidance in a specialized area (UX Optimization). It requires a blend of deep technical expertise and leadership capabilities.

Reporting Structure: The role likely reports to an IT Operations Manager, Director of Engineering, or a Program Manager overseeing the GREENWAY program. You would be expected to guide technical teams and initiatives related to UX optimization.

Operations Impact: Your work directly impacts the effectiveness and efficiency of government programs by improving user experience, which can lead to increased productivity, reduced training time, enhanced mission effectiveness, and greater user adoption of critical systems. This role is crucial for ensuring that complex technical systems are usable and accessible to those who rely on them for national security missions.

Growth Opportunities:

• Specialization: Deepen expertise in UX optimization, data analytics for IT operations, and specific government technologies.

• Technical Leadership: Progress into broader technical leadership roles, managing larger teams or more complex technical programs within GDIT.

• Program Management: Transition into program management roles, leveraging your understanding of technical operations and user needs to oversee larger projects.

• Cross-Program Exposure: Potential to apply your skills to other GDIT programs requiring similar UX optimization and technical expertise.

• Professional Development: GDIT offers an AI-powered career tool and internal mobility support, fostering continuous learning and skill development relevant to operations and IT leadership.

📝 Enhancement Note: The TS/SCI w/Poly clearance is a significant asset that opens doors to highly specialized and critical projects within the intelligence community and defense sectors, often associated with higher compensation and greater responsibility.

🌐 Work Environment

Office Type: On-site in Annapolis Junction, MD. This is a typical setup for government contracting roles requiring high-level security clearances, ensuring secure handling of sensitive information and direct collaboration.

Office Location(s): 2711 Technology Dr, Annapolis Junction, MD. This location is within a hub for government and defense contractors in Maryland.

Workspace Context:

• Secure Environment: The workspace will be within a secure facility, necessitating adherence to strict security protocols.

• Collaborative Spaces: Likely includes access to meeting rooms and collaborative areas for team discussions, technical reviews, and cross-functional meetings.

• Technical Resources: Access to necessary IT infrastructure, specialized software, and tools required for data analysis, scripting, and system interaction.

• Team Interaction: Opportunities for direct, in-person interaction with colleagues from various technical disciplines, fostering a strong sense of teamwork and shared mission.

Work Schedule:

• Standard 40-hour work week, with potential for "full flex work weeks where possible" suggesting some flexibility in daily hours, though the on-site nature and clearance requirements may influence this.

📝 Enhancement Note: The on-site requirement and high-level clearance are indicative of a role supporting sensitive government operations where direct oversight, secure environments, and immediate collaboration are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a recruiter call to assess basic qualifications, clearance status, and interest.

• Technical Interview(s): Expect in-depth discussions focusing on your technical skills (data analysis, PowerShell, enterprise systems), UX optimization strategies, and leadership experience. You may be asked to walk through specific projects from your portfolio.

• Portfolio Review: A dedicated session where you will present 1-2 key projects from your portfolio, detailing the problem, your approach, the technical solution, implementation, and measurable results. Be prepared to discuss challenges and lessons learned.

• Leadership/Behavioral Interview: Assess your leadership style, ability to collaborate, problem-solving approach, and how you handle complex situations and team dynamics.

• Security & Clearance Verification: Thorough verification of your TS/SCI w/Poly clearance and background.

Portfolio Review Tips:

• Quantify Everything: For each project, clearly state the metrics used, the baseline, the implemented changes, and the resulting improvements (e.g., "Reduced task completion time by 20%," "Increased user adoption by 15%," "Decreased support tickets by 10%").

• Focus on Technical Solutions: Since this is a Technical UX Optimization Lead role, emphasize the technical aspects of your solutions, the specific tools and scripts used (PowerShell examples are key), and how you integrated them into the enterprise environment.

• Structure Your Narrative: Use the STAR method (Situation, Task, Action, Result) for behavioral questions and a clear problem-solution-impact structure for your portfolio presentations.

• Highlight Collaboration: Provide examples of how you worked with different technical teams, managed stakeholder expectations, and communicated complex technical information effectively.

• Tailor to GDIT: Research GDIT's mission, values, and recent projects. Understand the GREENWAY program if possible and tailor your examples to demonstrate relevance.

Challenge Preparation:

• Data Analysis Scenario: Be prepared for a hypothetical scenario where you're given a set of performance data and asked to identify UX issues and propose solutions.

• Technical Problem-Solving: Expect questions about troubleshooting complex integration issues or optimizing a specific workflow using scripting or enterprise tools.

• Leadership/Strategy: Questions about how you would lead a team through a challenging optimization project or how you would prioritize competing UX improvement requests.

📝 Enhancement Note: The emphasis on a TS/SCI w/Poly clearance suggests that the interview process will be rigorous and thorough, with a strong focus on security protocols and trust. Candidates should be prepared for detailed background checks and potentially multiple rounds of interviews with different stakeholders, including security personnel.

🛠 Tools & Technology Stack

Primary Tools:

• Data Analysis Tools: Proficiency with tools for data extraction, manipulation, and analysis (e.g., SQL, Python/Pandas, R, Excel advanced features, specialized analytics platforms).

• Scripting Languages: Expert-level proficiency in PowerShell is explicitly required for automation, system management, and data retrieval. Familiarity with other scripting languages (e.g., Python) is beneficial.

• Enterprise Systems: Deep understanding of enterprise IT environments, potentially including cloud platforms (AWS, Azure, GCP), virtualization technologies, and various application suites.

• Operating Systems: Strong knowledge of Windows Server environments is implied due to PowerShell requirement, with familiarity in Linux being a plus.

Analytics & Reporting:

• BI & Visualization Tools: Experience with tools for creating dashboards and reports (e.g., Tableau, Power BI, Grafana) to present performance metrics and UX insights effectively.

• Monitoring Tools: Familiarity with system and application performance monitoring tools (e.g., SolarWinds, Splunk, Dynatrace) used to gather data for analysis.

CRM & Automation:

• Workflow Automation: Experience with tools or methodologies for automating IT processes and workflows to improve efficiency.

• IT Service Management (ITSM) Tools: Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management) for managing incidents, requests, and changes, which are crucial for tracking UX-related issues.

• Configuration Management: Knowledge of tools or practices for managing system configurations and deployments.

📝 Enhancement Note: The explicit mention of PowerShell and enterprise systems, combined with the need for data analysis and metrics, points to a role that is hands-on with the underlying infrastructure and operational processes. Candidates should be ready to discuss their experience with these technologies in detail.

👥 Team Culture & Values

Operations Values:

• Mission Focus: A strong commitment to supporting the mission objectives of government clients, understanding that operational efficiency directly impacts national security.

• Technical Excellence: Dedication to high-quality technical solutions, robust processes, and continuous improvement through data-driven insights.

• Integrity & Security: Unwavering commitment to ethical conduct, data security, and adherence to all clearance and compliance requirements.

• Collaboration & Teamwork: Valuing collective effort, open communication, and mutual support to achieve shared goals within a secure and demanding environment.

• Innovation & Adaptability: Encouraging the exploration of new technologies and methodologies to solve complex challenges and adapt to evolving requirements.

Collaboration Style:

• Cross-Functional Integration: Actively working with development teams, cybersecurity specialists, systems administrators, and program managers to ensure UX improvements are technically feasible, secure, and aligned with broader program goals.

• Data-Driven Dialogue: Engaging in discussions based on empirical evidence and performance metrics to justify proposals and track progress.

• Proactive Communication: Maintaining clear and consistent communication channels with stakeholders to manage expectations, report on progress, and address concerns promptly.

• Knowledge Sharing: Willingness to share expertise and best practices in UX optimization and technical solutions with team members and other departments.

📝 Enhancement Note: The culture at GDIT, especially for cleared roles, is likely to be highly professional, security-conscious, and mission-oriented. Expect a structured environment where collaboration is essential for success but always conducted within established security protocols.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Enterprise Environments: Integrating UX improvements across diverse, interconnected enterprise systems with legacy components and strict security constraints.

• Balancing Technical Constraints with User Needs: Finding innovative technical solutions that meet user experience goals while adhering to stringent security requirements, budget limitations, and program timelines.

• Data Interpretation & Actionability: Effectively translating large volumes of performance and user data into actionable, prioritized optimization strategies.

• Cross-Team Alignment: Gaining buy-in and coordinating efforts across multiple technical teams with potentially different priorities and technical stacks.

• Maintaining Security & Compliance: Ensuring all optimization efforts comply with government regulations, security protocols, and the TS/SCI w/Poly clearance requirements.

Learning & Development Opportunities:

• Advanced Analytics & Scripting: Opportunities to deepen expertise in advanced data analysis techniques and expand scripting capabilities beyond PowerShell.

• Emerging Technologies: Exposure to and potential for researching and implementing cutting-edge technologies relevant to government IT and UX.

• Leadership Development: Formal and informal opportunities to hone leadership skills, project management, and strategic planning.

• Industry Certifications: Potential to pursue certifications relevant to IT operations, cybersecurity (e.g., CISSP if applicable to IAT Level II), or project management.

• Mentorship: Access to experienced leaders within GDIT who can provide guidance on career progression and technical development.

📝 Enhancement Note: The challenges presented are common in large-scale government IT projects. The growth opportunities are geared towards developing a highly skilled and valuable professional within the defense and intelligence IT sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used data analysis to identify a significant UX issue in an enterprise system. What was your process, and what was the outcome?" (Focus on data sources, analytical methods, specific findings, and measurable results).

• "Walk us through a technical solution you designed and implemented to improve user experience. What technologies did you use, especially scripting, and how did you ensure it integrated with existing enterprise systems?" (Highlight your PowerShell expertise, system integration knowledge, and problem-solving approach).

• "How would you approach defining and tracking KPIs for UX optimization initiatives within a government program like GREENWAY? What metrics would you prioritize?" (Demonstrate understanding of relevant metrics and measurement frameworks).

• "Imagine you've identified a critical UX bottleneck that requires significant changes to a core enterprise service. How would you gain buy-in from different technical teams and stakeholders, especially those with competing priorities?" (Focus on communication, negotiation, and collaboration strategies). Company & Culture Questions:

• "What do you know about GDIT and our mission, particularly in supporting government and defense sectors?" (Research GDIT's website, recent news, and its role in technology solutions).

• "How do you see your role as a Technical UX Optimization Lead contributing to the success of the GREENWAY program and GDIT's overall mission?" (Connect your skills and experience to GDIT's objectives and the specific program).

• "Describe your experience working in a highly secure environment with strict clearance requirements. How do you ensure compliance in your daily work?" (Emphasize your understanding of security protocols and your commitment to compliance). Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your data analysis, technical problem-solving, scripting (PowerShell), and UX optimization skills. Prioritize projects with quantifiable results.

• Clear Problem/Solution/Impact Structure: For each project, clearly articulate the initial problem, your technical approach and solution, the implementation process, and the measurable impact/results.

• Technical Deep Dive: Be ready to explain the technical details of your solutions, the specific tools and scripts used, and any challenges encountered during implementation and how you overcame them.

• Visual Aids: If possible, use slides or visual aids to illustrate your points, dashboards, or process flows.

• Conciseness: Practice presenting your projects within a given time limit (e.g., 10-15 minutes per project).

📝 Enhancement Note: Given the clearance level, expect questions that probe your discretion, reliability, and understanding of handling sensitive information. Be prepared to discuss your background and experiences openly and honestly.

📌 Application Steps

To apply for this operations position:

• Submit your application through the GDIT career portal using the provided link.

• Resume Optimization: Tailor your resume to highlight your 8+ years of experience in IT operations, data analysis, enterprise systems, and UX optimization. Explicitly mention your proficiency with PowerShell and any experience with government contracting or security clearance environments. Use keywords from the job description.

• Portfolio Preparation: Curate your portfolio to include detailed case studies that showcase your technical problem-solving, data analysis, and UX optimization achievements. Ensure your PowerShell scripting examples and quantifiable results are prominent.

• Interview Practice: Prepare for technical questions focusing on data analysis, enterprise systems, and scripting, as well as behavioral questions related to leadership and collaboration. Practice presenting your portfolio projects clearly and concisely.

• Company Research: Thoroughly research GDIT, its mission, and its work within the government and defense sectors. Understand the importance of the GREENWAY program and how your role contributes to its success. Familiarize yourself with GDIT's values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions. The TS/SCI w/Poly clearance is a critical requirement and must be active and current.