SUBGERENTE DISEÑADOR UX

📍 Job Overview

Job Title: SUBGERENTE DISEÑADOR UX

Company: Banco Popular Dominicano

Location: SANTO DOMINGO, Dominican Republic

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-07-31

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the conceptualization and design of user interactions for digital products and services, ensuring intuitive, intelligent, and easily accessible interfaces.

• Collaborate on defining user experience strategies that align with business objectives and enhance customer satisfaction across digital platforms.

• Conduct user research and data analysis to understand customer needs and behaviors, informing design decisions and interaction strategies.

• Develop and validate user interface designs through prototyping and usability testing to ensure alignment with user expectations and business goals.

• Support the continuous improvement of digital channels by incorporating user feedback and identifying opportunities for new features and enhancements.

📝 Enhancement Note: The role title "SUBGERENTE DISEÑADOR UX" translates to "Assistant Manager UX Designer" or "Deputy UX Designer." Given the provided description focuses on collaboration and support in design processes rather than direct management of a team, it suggests a role with significant individual contribution and influence, potentially leading specific design initiatives or a sub-team within a larger UX department, rather than a full managerial capacity. The emphasis on collaboration and supporting strategic definitions points to a mid-level to senior individual contributor role with leadership potential or a specialized team lead function.

📈 Primary Responsibilities

• Collaborate in the research of customer needs, behaviors, and expectations for the institution's digital channels.

• Support the analysis of gathered data to define customer behavior variables for interaction design strategy.

• Partner in defining person-system interaction design strategies to ensure products and services are perceived optimally by users.

• Assist in defining objectives and metrics for measuring customer experience during digital channel interactions.

• Collaborate in developing the information architecture (structure) for various digital products and channels.

• Ensure the implementation of strategies for identifying customer and employee needs related to digital channel improvements and new features.

• Support the definition of functional specifications for digital channels from a user perspective and ensure content meets user needs.

• Collaborate in determining flexible search criteria to enable users to find information efficiently.

• Contribute to identifying new methodologies or trends for practical concept and interaction design.

• Participate in the creation of prototypes for usability testing with end-users to validate design comprehension.

📝 Enhancement Note: The responsibilities highlight a strong focus on the foundational aspects of UX design, including research, strategy, information architecture, and prototyping. The role involves close collaboration with various teams to ensure user-centricity is embedded throughout the digital product development lifecycle within a banking context. The "Subgerente" title implies a level of responsibility for overseeing specific UX design processes or projects, ensuring adherence to institutional standards and best practices.

🎓 Skills & Qualifications

Education:

• University degree in Graphic Design, Computer Science, Business Administration, Marketing, Advertising, or related fields.

• Preference for degrees in Graphic Design or Computer Science. Experience:

• Demonstrable technical capabilities and/or work experience in UX management.

• Experience in the banking sector, particularly with digital channels like Telebanco, Internet Banking, and Mobile Banking, is highly beneficial. Required Skills:

• Proficiency in graphic design software.

• Expertise in diagramming and/or animation software.

• Comprehensive operational knowledge of electronic channels (e.g., Telebanco, Internet Banking, Mobile Banking).

• Knowledge of website design and content management.

• Strong understanding of UX principles and methodologies.

• Excellent analytical skills for interpreting user data and behavior.

• Proficiency in English language. Preferred Skills:

• Experience with user research methodologies (e.g., surveys, interviews, usability testing).

• Ability to define interaction strategies and information architecture.

• Skill in creating interactive prototypes.

• Familiarity with agile development methodologies.

• Understanding of accessibility standards in digital design.

• Experience with analytics tools to measure user engagement and satisfaction.

📝 Enhancement Note: The requirement for "Amplio conocimiento operacional y de funcionamiento de los canales electrónicos" (Extensive operational knowledge and functionality of electronic channels) is critical for a banking UX role. This suggests that understanding the intricacies of how banking services are delivered digitally is as important as the design skills themselves. The "NA" for experience in the raw data is superseded by the explicit requirements for demonstrable UX experience and knowledge of digital banking platforms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of UX design projects, highlighting the process from research to final design.

• Examples of user research conducted, including methodologies and key findings.

• Prototypes demonstrating interaction design and user flow, showcasing problem-solving for intuitive interfaces.

• Case studies detailing information architecture development and organization strategies for digital products.

• Evidence of collaboration with cross-functional teams (developers, product managers) in delivering user-centered solutions. Process Documentation:

• Ability to document user journeys, wireframes, and user flows clearly.

• Experience in creating and maintaining design specifications for development teams.

• Documentation of usability testing plans, execution, and findings.

• Process for incorporating feedback from stakeholders and end-users into design iterations.

📝 Enhancement Note: While not explicitly stated, a strong portfolio is implicitly required for a UX Designer role. The emphasis on research, strategy, and prototyping suggests that candidates should be prepared to present detailed case studies demonstrating their ability to translate user needs into effective digital experiences within a regulated industry like banking. The "Prototipos" (Prototypes) requirement is key.

💵 Compensation & Benefits

Salary Range:

• Given the location (Santo Domingo, Dominican Republic), the mid-level experience (2-5 years), and the specialized nature of UX design within a major financial institution, a competitive salary range is expected. Based on industry benchmarks for similar roles in the Dominican Republic, a range of RD$60,000 - RD$100,000+ per month is a reasonable estimate, depending on specific experience and qualifications. Benefits:

• Comprehensive health insurance plan.

• Life insurance.

• Opportunities for professional development and training in UX and digital technologies.

• Access to the institution's banking products and services with preferential rates.

• Paid time off and holidays.

• Potential for performance-based bonuses.

• Retirement savings plan contributions. Working Hours:

• Standard full-time work week, likely 40 hours.

• Specific daily schedule to be confirmed, but typically Monday to Friday.

• Potential for some flexibility, though on-site presence is required.

📝 Enhancement Note: Salary is estimated based on typical compensation for mid-level UX Designers in Santo Domingo, Dominican Republic, considering the employer's profile as a leading financial institution. Benefits are standard for large corporations in the region and for roles requiring specialized technical skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. Banco Popular Dominicano is a leading financial institution in the Dominican Republic, known for its innovation and customer service.

Company Size: Large enterprise (implied by "Banco Popular Dominicano" and its market position). This typically means established processes, a structured environment, and opportunities for career advancement within a large organization.

Founded: Banco Popular Dominicano was founded in 1962. This long history signifies stability and deep market understanding.

Team Structure:

• The UX Designer will likely be part of a Digital Transformation, IT, or Product Development department.

• The team may consist of other UX/UI designers, product managers, business analysts, developers, and QA testers.

• Collaboration is expected to be cross-functional, bridging business needs with technical execution.

• The "SUBGERENTE" title suggests potential leadership or coordination responsibilities within a specific UX domain or project. Methodology:

• The company likely follows a structured approach to digital product development, potentially incorporating elements of Agile methodologies (Scrum, Kanban) alongside traditional project management.

• Emphasis on user-centric design, data-driven decision-making, and continuous improvement.

• Focus on security, compliance, and regulatory requirements inherent in the banking sector.

Company Website: https://www.bpd.com.do/

📝 Enhancement Note: Operating within a major bank means that UX initiatives must balance innovation and user experience with stringent security, compliance, and regulatory requirements. The culture likely values stability, trust, and a forward-thinking approach to digital services.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level to Senior Individual Contributor / Team Lead. This role offers the opportunity to significantly influence the user experience of key digital banking products. It’s a step beyond a junior designer, requiring strategic input and project execution.

Reporting Structure: Likely reports to a Head of UX, Digital Product Lead, or IT Director. The "Subgerente" title may involve guiding junior designers or leading specific project workstreams.

Operations Impact: Direct impact on customer acquisition, retention, satisfaction, and operational efficiency through intuitive and user-friendly digital platforms. The UX design directly influences how customers interact with the bank, impacting transaction volumes, service adoption, and overall brand perception.

Growth Opportunities:

• Progression to a Senior UX Designer, UX Lead, or Managerial role within the UX or Digital Product teams.

• Specialization in areas like User Research, Interaction Design, or Information Architecture.

• Opportunity to lead larger, more complex digital transformation projects.

• Development of leadership and strategic planning skills.

• Potential to move into Product Management roles.

📝 Enhancement Note: The "Subgerente" title suggests a path towards leadership, either through managing a small team or taking on more strategic project ownership. Growth within a large institution like Banco Popular Dominicano often involves demonstrating expertise, leadership potential, and a strong understanding of the business context.

🌐 Work Environment

Office Type: Corporate office environment within Banco Popular Dominicano's headquarters or a dedicated digital innovation hub.

Office Location(s): Santo Domingo, Dominican Republic. Specific office details would be provided upon interview.

Workspace Context:

• A collaborative environment where designers work closely with product managers, developers, and business stakeholders.

• Access to modern design tools and technologies.

• An environment that encourages innovation and problem-solving within established corporate guidelines.

• Opportunities for knowledge sharing and cross-functional team collaboration. Work Schedule:

• Standard on-site working hours, typically Monday to Friday.

• A 40-hour work week is expected.

• While the role is on-site, the nature of digital product development may involve some degree of project-driven intensity.

📝 Enhancement Note: The on-site requirement is crucial for this role, emphasizing the need for direct collaboration, team integration, and potentially hands-on work within the company's infrastructure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter to assess basic qualifications, experience, and cultural fit.

• Technical Interview: Discussion with hiring manager or senior UX team members to evaluate UX knowledge, design process, and problem-solving skills. This may involve discussing past projects.

• Portfolio Review: A dedicated session to present and walk through selected UX projects. Expect detailed questions about your role, process, challenges, and outcomes.

• Case Study/Design Challenge: A practical exercise to assess design thinking, problem-solving abilities, and how you approach a specific UX challenge relevant to banking.

• Final Interview: Meeting with senior leadership to discuss strategic alignment, leadership potential, and overall fit with the company culture.

Portfolio Review Tips:

• Curate Select Projects: Choose 3-4 projects that best showcase your skills in user research, interaction design, information architecture, and prototyping, ideally related to financial services or complex digital platforms.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the challenges faced, and the measurable outcomes or impact.

• Highlight Collaboration: Showcase how you worked with cross-functional teams (developers, product managers, business analysts) and stakeholders.

• Focus on Impact: Quantify results whenever possible (e.g., increased conversion rates, reduced support calls, improved task completion times).

• Prepare for Questions: Be ready to discuss your design decisions, trade-offs, and how you handled feedback.

Challenge Preparation:

• Familiarize yourself with common UX challenges in the banking sector (e.g., simplifying complex financial tasks, enhancing security features, improving onboarding, personalizing customer experiences).

• Practice outlining your problem-solving approach: Understand the problem, define user needs, brainstorm solutions, create wireframes/prototypes, and plan for testing.

• Be prepared to articulate your thought process clearly and concisely under time constraints.

📝 Enhancement Note: The portfolio review is a critical stage for UX roles. Candidates should be prepared to demonstrate not just aesthetic design skills but a deep understanding of user-centered design methodology, problem-solving, and business impact. The banking context adds a layer of complexity requiring an understanding of security and regulatory considerations.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design Software: Figma, Sketch, Adobe XD, InVision (for prototyping and collaboration).

• Prototyping Tools: Axure RP, Proto.io, Marvel.

• Wireframing Tools: Balsamiq, Miro (for ideation and basic wireframes).

• Graphic Design Software: Adobe Creative Suite (Photoshop, Illustrator).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on digital platforms).

• User Feedback Tools: SurveyMonkey, Typeform, Hotjar (for gathering qualitative data).

CRM & Automation:

• Familiarity with how CRM systems and customer data inform UX strategies.

• Understanding of content management systems (CMS) for digital platforms.

📝 Enhancement Note: Proficiency in industry-standard UX design and prototyping tools is essential. Experience with analytics tools to measure the impact of UX designs is also highly valued, especially in a data-driven organization like a bank.

👥 Team Culture & Values

Operations Values:

• Customer Orientation: A strong focus on understanding and meeting customer needs through intuitive and helpful digital experiences.

• Innovation & Agility: Embracing new ideas and methodologies to continuously improve digital offerings and adapt to market changes.

• Excellence & Quality: Commitment to delivering high-quality, reliable, and user-friendly digital products.

• Collaboration & Teamwork: Working effectively with diverse teams to achieve common goals.

• Analytical Thinking: Using data and insights to drive informed design decisions.

• Diversity & Inclusion: Valuing diverse perspectives to create inclusive experiences for all users.

Collaboration Style:

• Cross-functional collaboration is key, working closely with product managers, developers, business analysts, and marketing teams.

• Open communication and feedback exchange are encouraged to ensure alignment and address challenges collaboratively.

• A proactive approach to problem-solving and a willingness to share knowledge and best practices.

📝 Enhancement Note: The listed "Competencias Conductuales" (Behavioral Competencies) directly inform the team culture. Autogestión (Self-management), Valor de la diversidad (Value of diversity), Agilidad de aprendizaje (Learning agility), Orientación al cliente (Customer orientation), Agilidad e innovación (Agility and innovation), Orientación a la excelencia (Orientation to excellence), and Capacidad Analítica (Analytical capacity) are core pillars of how the team operates and expects its members to behave.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing user needs with complex banking regulations and security requirements.

• Integrating new technologies and features while maintaining a cohesive and intuitive user experience.

• Driving adoption of new digital features among a diverse customer base.

• Working within established corporate structures and processes while pushing for innovative design solutions.

• Effectively communicating UX insights and recommendations to stakeholders with varying levels of technical understanding. Learning & Development Opportunities:

• Access to internal training programs on financial products, digital banking trends, and UX best practices.

• Opportunities to attend industry conferences, workshops, and webinars related to UX design and digital transformation.

• Mentorship from senior UX professionals or leaders within the organization.

• Potential for certifications in UX design or related fields.

📝 Enhancement Note: The primary challenge will be navigating the intersection of user experience and the highly regulated financial industry. Growth will come from mastering this balance and demonstrating impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a challenging UX project you worked on. What was the problem, your approach, and the outcome?" (Prepare a detailed case study focusing on your process and impact).

• "How do you balance user needs with business requirements and technical constraints?" (Focus on your negotiation and compromise skills, and how you prioritize).

• "How do you stay updated with the latest UX trends and technologies?" (Highlight continuous learning and proactive research).

• "How would you approach designing a new feature for our mobile banking app, considering security and ease of use?" (Outline your research, ideation, and prototyping process). Company & Culture Questions:

• "Why are you interested in working for Banco Popular Dominicano?" (Research the bank's recent digital initiatives, values, and market position).

• "How do you contribute to a collaborative team environment?" (Provide examples of your teamwork and communication skills).

• "What are your thoughts on the current state of digital banking UX?" (Showcase your industry awareness and critical thinking). Portfolio Presentation Strategy:

• Structure: Problem -> Your Role -> Process -> Solution -> Impact.

• Visuals: Use high-fidelity mockups, interactive prototypes, and clear diagrams.

• Narrative: Tell a compelling story about each project, emphasizing your critical thinking and problem-solving.

• Engagement: Be prepared to answer in-depth questions about your decisions and trade-offs.

📝 Enhancement Note: Interviewers will be looking for a blend of technical UX skills, strategic thinking, and an understanding of the financial services context. Be ready to articulate your value proposition clearly and demonstrate how you can contribute to the bank's digital success.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Banco Popular Dominicano careers portal.

• Resume Optimization: Tailor your resume to highlight specific UX design skills, project experience, and knowledge of digital channels relevant to the banking industry. Use keywords from the job description.

• Portfolio Preparation: Ensure your portfolio is up-to-date, showcases relevant projects, and is easily accessible. Prepare a concise narrative for each project.

• Research: Thoroughly research Banco Popular Dominicano, its digital offerings, and its mission to understand its context and values.

• Interview Practice: Practice answering common UX interview questions and rehearsing your portfolio presentation to ensure a confident and articulate delivery.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.