Staff Product Designer - Growth

📍 Job Overview

Job Title: Staff Product Designer - Growth

Company: Jane

Location: Canada

Job Type: FULL_TIME

Category: Product Design / Growth Operations

Date Posted: September 01, 2026

Experience Level: 10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Spearhead the design and execution of growth initiatives focused on clinic activation and long-term retention within a high-growth SaaS environment.

• Drive product strategy for the initial customer experience, from sign-up through the first 90 days, ensuring seamless onboarding and rapid value realization.

• Leverage user research and behavioral data to deeply understand customer needs, identify friction points, and inform data-driven design decisions.

• Own and optimize key activation and retention metrics through iterative design, experimentation, and a strong analytical mindset.

• Act as a design leader, aligning stakeholders, championing user needs, and driving impactful product outcomes through compelling storytelling and collaboration.

📝 Enhancement Note: While the title is "Staff Product Designer - Growth," the responsibilities and requirements strongly indicate a role that intersects with "Growth Operations" by focusing on the operationalization of growth strategies through product design. The emphasis on data, metrics, experimentation, and cross-functional collaboration aligns with core GTM operations principles.

📈 Primary Responsibilities

• Design and advocate for user-centric solutions that enhance the clinic activation journey, from initial discovery and sign-up to successful onboarding and data integration.

• Conduct in-depth user research, qualitative analysis, and leverage behavioral data to identify critical pain points and opportunities for improving the early customer experience.

• Develop and iterate on design concepts for conversion funnels, onboarding flows, and initial product engagement features to reduce friction and increase user adoption.

• Own and drive key growth metrics such as activation rate, time-to-value, and early-stage retention by designing, testing, and deploying data-informed product improvements.

• Collaborate closely with Product Management, Engineering, Data Science, and Marketing teams to ensure a cohesive and scalable growth strategy across the product organization.

• Lead design initiatives by aligning stakeholders, presenting clear design rationales supported by data, and facilitating consensus on strategic product direction.

• Design and oversee A/B tests and other experiments to validate hypotheses and continuously optimize the activation and onboarding experience.

• Champion the use of AI tools to accelerate prototyping, enhance research analysis, and uncover new patterns in user behavior and product data.

📝 Enhancement Note: The role requires a blend of strategic design leadership and hands-on execution, with a strong emphasis on measurable outcomes and data analysis. The responsibilities highlight a deep involvement in the full customer lifecycle from acquisition to early retention, necessitating a strong understanding of conversion optimization and user engagement strategies.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio and demonstrated experience in product design, UX/UI, and growth strategies are paramount. A background in Human-Computer Interaction, Design, or a related field is often beneficial.

Experience: 8+ years of progressive product design experience within a SaaS or similarly complex technical environment, with a significant focus on growth-related product areas.

Required Skills:

• Proven expertise in designing for growth, specifically within activation, onboarding, and conversion funnels, with a clear understanding of key metrics and drivers.

• Demonstrated ability to conduct user research, analyze behavioral data, and translate insights into actionable design strategies that improve product outcomes.

• Experience in designing and executing product experiments (e.g., A/B testing), interpreting results, and iterating on designs based on empirical evidence.

• Fluency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite) and a collaborative, iterative design process.

• Strong collaboration skills with cross-functional teams including Product Managers, Engineers, Data Analysts, and Marketing specialists.

• Excellent storytelling and communication abilities to articulate design vision, align stakeholders, and drive consensus.

• Proficiency in leveraging AI tools for design acceleration, research, and data analysis.

• Deep understanding of SaaS product lifecycles and the unique challenges of user activation and retention in a subscription-based model. Preferred Skills:

• Experience working in a high-growth, fast-paced startup environment.

• Familiarity with clinic management software or similar B2B healthcare technology.

• Experience with advanced analytics platforms and data visualization tools.

• A proactive approach to identifying and solving complex design problems with a focus on business impact.

📝 Enhancement Note: The "10+ years" experience level derived from AI analysis suggests that candidates with extensive experience in complex SaaS growth environments will be highly competitive. The emphasis on AI tools indicates a forward-thinking approach, and candidates who can demonstrate innovative use of AI in their design process will stand out.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of case studies demonstrating your impact on growth metrics, specifically focusing on activation, onboarding, and conversion optimization.

• Detailed explanations of your design process, including user research methodologies, data analysis techniques, and experimentation frameworks used.

• Examples of how you've collaborated with cross-functional teams to bring growth initiatives from concept to launch.

• Showcase of your ability to translate complex data into clear, user-centric design solutions.

• Evidence of your leadership in driving design strategy and influencing product direction, particularly in growth-focused areas. Process Documentation:

• Documented examples of your approach to identifying user pain points and opportunities for growth through research and data analysis.

• Case studies detailing the design and implementation of onboarding flows or activation pathways, highlighting the problem, your solution, and the measurable impact.

• Examples of how you've designed and analyzed experiments to validate design hypotheses and drive continuous improvement in activation metrics.

• Demonstrations of your iterative design process, showing how feedback and data informed subsequent design iterations.

📝 Enhancement Note: For a Staff-level role with a focus on growth, the portfolio is critical. It must clearly articulate not just design craft but also strategic thinking, data-driven decision-making, and measurable business impact. Candidates should be prepared to walk through their process and defend their design choices with data and user insights.

💵 Compensation & Benefits

Salary Range: $144,000 to $225,000 USD annually.

• Estimated Starting Salary: $180,000 USD annually for an "accomplished" stage candidate.

• Salary Band Rationale: The wide range is intentional, reflecting the full growth journey of an individual in the role, from developing skills to achieving excellence. Most new hires are expected to start at the "accomplished" stage. Compensation will increase with experience, impact, and contribution.

Benefits:

• Comprehensive benefits package, details available via provided PDF link.

• High degree of flexibility, including the ability to work from Brazil for a month annually (as mentioned by the hiring manager).

• Opportunities for professional development and career advancement, with regular compensation reviews tied to growth and impact.

• Emphasis on work-life balance and supporting employees' personal lives alongside ambitious work.

Working Hours: Standard 40 hours per week, with flexibility expected in a remote, growth-oriented environment. The company culture emphasizes delivering results and embracing ambiguity, suggesting that hours may fluctuate based on project needs and deadlines.

📝 Enhancement Note: The compensation structure is transparent and explicitly tied to performance and growth within the role. The stated salary range is competitive for a Staff Product Designer role in Canada, especially considering the remote nature and the company's SaaS focus. The explanation of the salary band provides valuable insight into Jane's compensation philosophy.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Healthcare Technology (Clinic Management Software)

Company Size: 700+ employees, founder-led, high-growth SaaS company. This size indicates a mature yet agile organization with established processes but still room for innovation and individual impact. For operations professionals, this means potential for structured career paths alongside the opportunity to influence and shape evolving processes.

Founded: Born in North Vancouver, British Columbia. This origin story suggests a grounding in community and a deep understanding of the customer base.

Team Structure:

• The hiring manager leads teams responsible for early customer experiences, including activation and onboarding. This Staff Growth Designer role will be part of a new "Activation team."

• The role requires close collaboration across the entire product organization, including Product Management, Engineering, Data Partners, and other Designers.

• The structure is likely agile, with cross-functional teams working on specific product areas and growth initiatives. Methodology:

• Data-driven decision-making is a core principle, with a strong emphasis on understanding behavioural data and using it to guide product development.

• Experimentation is a key part of the process, with a focus on designing and running tests to validate hypotheses and optimize outcomes.

• A culture of continuous learning and adaptation is evident, with an acknowledgment of unknowns and a willingness to listen, learn, and adjust.

• Embracing AI for efficiency and innovation is a stated priority.

Company Website: https://jane.app/

📝 Enhancement Note: The company culture emphasizes impact, care for customers ("helpers"), and continuous improvement. For operations roles, this translates to a focus on efficiency, data integrity, and a collaborative approach to problem-solving. The growth trajectory suggests opportunities for process refinement and system optimization.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer - Growth. This is a senior individual contributor role, indicating a high level of autonomy, strategic influence, and expertise. It signifies a leadership position within the design domain, expected to mentor others, drive complex initiatives, and contribute significantly to business objectives.

Reporting Structure: The role reports into Product Design leadership (the hiring manager is a Product Design Manager and Group Lead). The day-to-day work involves deep collaboration with Product Managers, Engineers, and Data Partners, forming a core product team.

Operations Impact: This role has a direct and significant impact on the company's revenue and growth trajectory by improving customer activation, reducing churn, and driving long-term retention. The focus on key activation metrics means success is directly tied to business performance and customer lifetime value.

Growth Opportunities:

• Skill Advancement: Deepen expertise in growth design, experimentation, user research, and AI-driven design. Opportunity to become a recognized expert in these areas within the company.

• Leadership Development: Step into leadership moments by mentoring junior designers, leading cross-functional initiatives, and influencing product strategy at a senior level.

• Career Progression: Potential to move into Principal Product Designer roles, or explore leadership tracks within Product Design or Product Management, depending on career aspirations and demonstrated capabilities. The "paying for growth" philosophy suggests clear pathways for advancement and compensation increases.

📝 Enhancement Note: The "Staff" title implies a high degree of influence and expected contribution. Candidates should be prepared to demonstrate leadership potential and a strategic mindset, not just execution skills. The growth opportunities are framed around both skill development and leadership, catering to diverse career aspirations within the operations and product design fields.

🌐 Work Environment

Office Type: Fully Remote. This offers significant flexibility for employees across Canada, the US, and the UK.

Office Location(s): While the company originated in North Vancouver, BC, this role is remote and open to candidates in Canada. The hiring manager also mentions working from Brazil, highlighting a global perspective and flexibility.

Workspace Context:

• Collaborative Environment: The remote setup necessitates strong communication and collaboration tools. Expect a culture that values open communication, asynchronous work where appropriate, and synchronous collaboration for key decision-making and brainstorming sessions.

• Tools & Technology: Access to modern design tools, collaboration platforms, and likely robust analytics and data infrastructure to support data-driven decision-making.

• Team Interaction: Regular virtual meetings, design critiques, and cross-functional syncs will be key for interaction and knowledge sharing within the operations and product teams.

Work Schedule: While a standard 40-hour week is implied, the remote and growth-focused nature of Jane suggests a results-oriented culture where flexibility is valued. This means employees are empowered to manage their schedules to meet objectives, with an emphasis on clear communication about availability and deliverables.

📝 Enhancement Note: The fully remote nature requires strong self-discipline and proactive communication. Candidates should be comfortable working independently while actively engaging with remote teams. The emphasis on flexibility and global perspective is a significant perk for operations professionals seeking work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your resume and portfolio by a recruiter or hiring manager to assess foundational qualifications and growth design experience.

• Portfolio Presentation & Design Deep Dive: A session where you'll present 1-2 key case studies from your portfolio, focusing on your process, impact, and strategic thinking in growth-related projects. Expect in-depth questions about your decision-making.

• Cross-functional Collaboration Interview: An interview with a Product Manager, Engineer, or Data Partner to assess your ability to collaborate effectively, communicate complex ideas, and work within a team environment.

• Hiring Manager Interview: A discussion with Lais Celem, the Product Design Manager, focusing on your leadership potential, alignment with company values, and how you approach ambiguous challenges.

• Final Round: Potentially a final interview with senior leadership or a broader team to ensure cultural fit and strategic alignment.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the problem, your solution, and the measurable impact on key growth metrics (activation, retention, conversion). Use percentages, numbers, and ROI where possible.

• Showcase Process: Detail your end-to-end design process, including user research methods, data analysis, hypothesis generation, experimentation design, and iterative improvements.

• Highlight Leadership: Demonstrate how you've influenced stakeholders, led initiatives, and driven consensus, especially in ambiguous or challenging growth scenarios.

• Tailor to Growth: Ensure your portfolio directly addresses the requirements of this role – growth, activation, onboarding, and data-driven decision-making.

• AI Integration: If possible, showcase instances where you've leveraged AI tools to enhance your design process or outcomes.

Challenge Preparation:

• Be prepared for a design challenge that might involve analyzing a growth scenario, proposing solutions, and outlining an experimentation plan.

• Practice articulating your thought process clearly and concisely, focusing on how you would approach problem-solving in a growth context.

• Understand Jane's mission and target audience ("helpers") and how your design approach aligns with their needs.

📝 Enhancement Note: The interview process is designed to assess not only design craft but also strategic thinking, data fluency, and collaborative leadership. A strong portfolio that clearly demonstrates quantifiable impact on growth metrics is essential for success. Candidates should prepare to discuss their experience with experimentation and AI tools.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Fluency in modern design tools is essential. Expect to use platforms like Figma, Sketch, or similar industry-standard tools for UI design, wireframing, and interactive prototyping.

• Collaboration & Communication: Tools such as Slack, Zoom, Google Workspace, and potentially project management software like Jira or Asana will be critical for team interaction and workflow management.

• AI Tools: A genuine curiosity and habit of using AI tools for prototyping faster, making sense of research, finding patterns in data, and other design-related tasks are explicitly required.

Analytics & Reporting:

• Data Analysis Platforms: Proficiency in analyzing behavioral data is key. This could involve using tools like Amplitude, Mixpanel, Google Analytics, or internal data visualization dashboards.

• Experimentation Platforms: Experience with A/B testing tools (e.g., Optimizely, VWO, or in-house solutions) to design, run, and analyze experiments.

CRM & Automation:

• While not explicitly a CRM role, understanding how design impacts CRM data and user journeys within a SaaS context is beneficial. Experience with marketing automation or customer engagement platforms could be a plus, but the primary focus is on the product interface.

• Integration Tools: Awareness of how design integrates with backend systems and data pipelines to ensure seamless user experiences.

📝 Enhancement Note: The explicit mention of AI tools is a significant differentiator. Candidates should be prepared to discuss specific AI applications they've used in their design workflow. A strong understanding of data analytics and experimentation platforms is crucial for this growth-focused role.

👥 Team Culture & Values

Operations Values:

• Help the Helpers: A core mission to support clinics in their work, emphasizing empathy, care, and a deep understanding of customer needs.

• Data-Driven: Decisions are grounded in thoughtful user research and real behavioral data, driving a scientific approach to product development.

• Quality & Care: A high bar for craft and care in all aspects of work, from design execution to customer interactions.

• Adaptability & Learning Agility: Embracing ambiguity, moving quickly, listening, learning, and adjusting as the company grows and evolves.

• Impact-Oriented: Focused on delivering delight and solving real problems together, with a clear understanding of how work contributes to business objectives.

Collaboration Style:

• Cross-functional Integration: Close collaboration across Product, Engineering, Data, and Marketing is fundamental to designing cohesive and impactful experiences.

• Open Communication: A culture that values open dialogue, transparency, and sharing knowledge.

• Iterative & Experimental: Willingness to try new things, learn from failures, and continuously improve through experimentation.

• Storytelling: Using narratives to align teams and stakeholders, bringing the user and the product vision to life.

📝 Enhancement Note: The company's values are deeply customer-centric and growth-oriented. Operations professionals who can demonstrate empathy, a data-first mindset, and a proactive, collaborative approach will thrive. The emphasis on "helping the helpers" suggests a mission-driven environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: As part of a new "Activation team" in a high-growth company, there will be inherent ambiguity. Candidates need to be comfortable defining problems and solutions in evolving landscapes.

• Balancing Innovation & Execution: Driving rapid growth requires both bold experimentation and efficient execution. Designing for activation means quickly iterating on features that have a direct impact on metrics.

• Data Interpretation Complexity: Translating complex user data and experiment results into clear, actionable design strategies requires strong analytical and critical thinking skills.

• Cross-Functional Alignment: Ensuring all stakeholders are aligned on the vision and priorities for activation and growth can be challenging in a large, fast-moving organization.

Learning & Development Opportunities:

• Deep Specialization: Become a subject matter expert in growth design, user activation strategies, and data-driven product development within the SaaS/healthcare tech domain.

• Leadership Exposure: Opportunities to lead significant product initiatives, mentor other designers, and influence product strategy at a senior level.

• AI Integration Mastery: Gain hands-on experience and leadership in applying AI tools to product design, becoming an early adopter and evangelist within the company.

• Industry Trends: Stay at the forefront of growth hacking, product-led growth, and AI in design through company-sponsored learning, conferences, and internal knowledge sharing.

📝 Enhancement Note: The challenges presented are typical for senior roles in growth-focused SaaS companies. Candidates should be prepared to discuss how they've overcome similar obstacles and how they leverage learning opportunities to grow. The AI aspect presents a unique opportunity for skill development and innovation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed for activation or onboarding. What was the problem, your approach, and the measurable outcome?" (Focus on data, experimentation, and user insights.)

• "How do you approach turning ambiguous user data or research findings into concrete design actions?" (Highlight your process for hypothesis generation and validation.)

• "Walk me through an experiment you designed and ran. What did you learn, and how did it impact your subsequent design decisions?" (Emphasize data analysis and iterative design.)

• "How do you influence stakeholders who may have different priorities or perspectives on growth initiatives?" (Showcase your communication, storytelling, and consensus-building skills.) Company & Culture Questions:

• "What excites you about Jane's mission to 'help the helpers' and how does that influence your design philosophy?" (Connect your values to the company's mission.)

• "How do you see AI impacting the future of product design, and how have you incorporated it into your workflow?" (Demonstrate your curiosity and practical application of AI.)

• "Describe your ideal collaboration style with Product Managers, Engineers, and Data Partners." (Highlight your cross-functional teamwork approach.) Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives: the problem, your role, your process, the solution, and the impact.

• Quantify Everything: Clearly present metrics and data that demonstrate the success of your design interventions.

• Focus on "Why": Be prepared to explain the rationale behind your design decisions, linking them back to user needs, data, and business objectives.

• Showcase Leadership: Highlight instances where you took initiative, led discussions, or influenced the direction of a project.

• Practice AI Integration: If you have examples of using AI, be ready to discuss them confidently and explain the benefits.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strategic thinking, data fluency, design craft, and leadership. Candidates should be ready to articulate their growth expertise with specific, quantifiable examples and show how they leverage modern tools, including AI, to drive impact.

📌 Application Steps

To apply for this operations-aligned product design position:

• Submit your application through the provided link on Ashby.

• Tailor your Resume: Highlight your 8+ years of SaaS product design experience, specifically emphasizing achievements in growth, activation, onboarding, and conversion funnels. Use keywords from the job description and integrate metrics wherever possible.

• Curate Your Portfolio: Select 2-3 strong case studies that best showcase your impact on growth metrics. Ensure each case study clearly outlines the problem, your process (research, data analysis, experimentation), your solution, and quantifiable results. Be ready to discuss your use of AI tools.

• Prepare Your Narrative: Practice articulating your experience and design philosophy, focusing on how you drive user activation and retention through data-driven design and collaboration. Be ready to discuss your approach to leadership and stakeholder management.

• Research Jane: Understand their mission, product, and customer base ("helpers"). Familiarize yourself with their approach to culture, growth, and technology, especially their embrace of AI.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.