Staff Product Designer

📍 Job Overview

Job Title: Staff Product Designer

Company: Chartis

Location: United States

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: September 01, 2026

Experience Level: 7+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Design end-to-end user experiences for internal tools and platforms supporting Chartis' consulting teams and their clients, with a strong emphasis on AI-assisted workflows.

• Translate complex, real-world workflows and data into clear, efficient, and trustworthy interfaces, demanding a high level of analytical rigor and attention to detail.

• Contribute to and evolve a scalable design system that supports multiple products and adapts to changing product landscapes, ensuring consistency and efficiency across the organization.

• Drive product strategy and roadmap decisions by providing a clear, evidence-based user perspective, advocating for design excellence and user needs throughout the product lifecycle.

📝 Enhancement Note: This role is positioned as a "Staff" level designer within a brand-new product team, indicating a significant opportunity for impact, ownership, and the establishment of new standards. The focus on AI-assisted workflows and complex domains (healthcare, professional services) suggests a need for advanced problem-solving skills and the ability to design for sophisticated users.

📈 Primary Responsibilities

• Design and iterate on products and features from concept through launch and ongoing improvement, directly impacting the productivity and effectiveness of Chartis’ consulting engagements.

• Transform intricate, real-world workflows and data into intuitive, navigable, and trustworthy interfaces, even when underlying systems are complex.

• Architect user experiences for AI-assisted workflows, including interfaces for interpreting model outputs, reviewing recommendations, and facilitating collaboration between users and AI.

• Conduct user research with internal stakeholders and subject matter experts to deeply understand work contexts and ground design decisions in practical needs.

• Collaborate closely with product managers and engineers to understand AI model behavior, limitations, and evaluation metrics, translating this knowledge into designs that set appropriate user expectations and build trust.

• Partner with engineering teams to ensure design intent is accurately implemented, advocating for user experience quality when faced with technical tradeoffs.

• Contribute to the development, maintenance, and documentation of a design system, ensuring its scalability and adaptability across diverse product needs.

• Lead design reviews, clearly document decisions, and champion best practices to elevate the overall product and user experience quality.

• Drive clarity on design needs and problem framing, working with product management to ensure a thorough understanding of user needs before solution ideation.

• Influence product strategy and roadmap by providing data-driven user insights and advocating for user-centric priorities.

• Translate research findings, prototypes, and design rationale into compelling narratives and visuals for non-design stakeholders, securing buy-in for design initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution, strategic thinking, and leadership in establishing design best practices. The emphasis on AI, complex domains, and user research suggests a need for a designer who can operate autonomously and influence product direction.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Design, Human-Computer Interaction, or a related field is typically expected for this level.

Experience: 7+ years of professional product design experience, with a significant portion focused on complex domains such as enterprise software, B2B platforms, professional services, or healthcare.

Required Skills:

• Proven expertise in designing end-to-end user experiences for web and/or mobile products.

• Demonstrated ability to translate complex, real-world workflows into clear, efficient, and trustworthy interfaces.

• Hands-on experience designing and shipping at least one AI-powered feature, with a strong understanding of user interaction with AI outputs and recommendations.

• Proficiency in designing for AI-assisted workflows, including user interpretation of model outputs and collaborative AI/human task completion.

• Strong portfolio showcasing high visual and interaction craft, with examples of designing for complex information environments and achieving measurable business outcomes.

• Experience in building, contributing to, and documenting design systems for scalable components, patterns, and interaction models.

• Technical fluency to engage in meaningful conversations with product managers and engineers about AI systems, their limitations, and evaluation methods.

• Instincts for user research, including experience planning and conducting exploratory research and usability testing in fast-paced environments.

• Excellent communication and collaboration skills, with the ability to articulate design rationale, provide constructive feedback, and build consensus across teams.

• Demonstrated ability to take ownership of ambiguous problems, drive clarity, and make progress without explicit direction, from problem framing through launch and iteration.

• Comfort with AI tools in personal design workflows and experience building interactive prototypes. Preferred Skills:

• Experience in early-stage startups or small, agile product teams.

• Proven experience in data visualization, designing dashboards, analytical tools, or reporting interfaces for data-literate users.

• Experience building entire design systems and component libraries from scratch.

• Knowledge of WCAG accessibility standards, inclusive design practices, and regulatory/compliance considerations (e.g., HIPAA) relevant to regulated industries.

📝 Enhancement Note: The emphasis on "ownership of ambiguity" and "technical fluency" with AI suggests the ideal candidate is proactive, deeply analytical, and comfortable navigating uncharted territory. The "Staff" title implies a senior individual contributor role with potential for mentorship.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a strong track record of designing end-to-end product experiences, particularly within complex domains like enterprise software, professional services, or healthcare.

• Include case studies that demonstrate measurable outcomes, detailing how you identified opportunities, tested hypotheses, navigated constraints, and improved business results, not just aesthetic quality.

• Highlight your experience designing and shipping AI-powered features, explaining key decisions, tradeoffs, and the user experience considerations for AI interactions.

• Demonstrate your ability to translate messy, real-world workflows into clear, efficient, and trustworthy interfaces.

• Showcase your contributions to or creation of design systems, including examples of scalable components, patterns, and documentation. Process Documentation:

• Provide examples of how you've documented design decisions, research findings, and technical considerations to ensure alignment and knowledge transfer across teams.

• Illustrate your process for conducting user research, from planning and execution to synthesizing findings and integrating them into the design process.

• Detail your approach to collaborating with product managers and engineers, illustrating how you drive clarity on problems and ensure design intent is carried through to implementation.

• Present examples of how you've used prototyping to test ideas and gather feedback, especially in the context of complex systems or AI-driven features.

📝 Enhancement Note: The portfolio requirements emphasize not just the final visual output but the entire design process, including strategic thinking, problem-solving, collaboration, and measurable impact. The specific mention of AI and complex domains indicates a need for deep dives into these areas within case studies.

💵 Compensation & Benefits

Salary Range: $155,000 - $220,000 annually.

Explanation of Range: This range is determined by considering various factors including skills, experience, training, licensure, practice area, and business needs. As a "Staff" level Product Designer in the United States, this compensation reflects a senior individual contributor role with significant responsibilities in a specialized and high-impact area.

Benefits:

• Comprehensive Medical, Dental, and Vision insurance plans.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Disability insurance and Life insurance coverage.

• 401(k) plan with a company match.

• Generous Paid Time Off (PTO) policy.

• Wellness stipend to support employee well-being.

• Additional voluntary benefits are available.

Working Hours: The standard full-time work week is 40 hours. The fully remote nature of this role offers flexibility in scheduling, though collaboration with teams across different time zones will be a factor.

📝 Enhancement Note: The salary range is competitive for a Staff Product Designer role in the US, especially considering the fully remote nature and the specialized domain (healthcare consulting, AI). The benefits package is robust and typical for a professional services firm.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Consulting & Professional Services. Chartis operates within the complex and highly regulated US healthcare sector, providing strategic, operational, and technology-focused solutions to providers, payers, technology innovators, and investors.

Company Size: Over 1,450 professionals. This indicates a substantial, established firm with a significant market presence, capable of undertaking large-scale projects and offering diverse career paths.

Founded: Chartis was founded with a mission to improve US healthcare. The company's long-standing commitment to transforming healthcare is reflected in its family of brands (Chartis, Jarrard, Greeley, HealthScape Advisors), all focused on this singular goal.

Team Structure:

• The Product team is described as "brand new," suggesting an opportunity to shape its structure, processes, and culture from the ground up.

• The Staff Product Designer reports to the Design Manager, indicating a clear reporting line within a growing design function.

• Close collaboration is expected with Product Managers, Engineers, subject matter experts, and consulting teams across Chartis. Methodology:

• Chartis employs a data-driven and strategic approach to healthcare transformation, leveraging deep industry expertise and analytical rigor.

• The company emphasizes developing and activating transformative strategies, operating models, and organizational enterprises.

• The Product team will likely adopt agile methodologies, focusing on iterative development, user feedback, and continuous improvement of internal tools.

Company Website: https://www.chartis.com/

📝 Enhancement Note: The "brand new product team" aspect is crucial; it means the Staff Product Designer will be instrumental in shaping product development practices, design standards, and team culture, offering a unique opportunity for early-stage impact. The company's focus on healthcare transformation and its established reputation provide a stable yet dynamic environment.

📈 Career & Growth Analysis

Operations Career Level: Staff Product Designer. This is a senior individual contributor role, signifying deep expertise, significant autonomy, and the ability to influence product direction and design standards. It's a position for someone who can operate independently, mentor others, and drive complex initiatives.

Reporting Structure: The role reports to the Design Manager. This provides a clear line of guidance and support, while the "Staff" level implies significant autonomy in day-to-day work and project execution. Collaboration will be extensive with Product Managers and Engineering leads.

Operations Impact: The work directly impacts the efficiency, effectiveness, and client outcomes of Chartis' consulting teams. By designing better internal tools, especially those leveraging AI, this role can tangibly improve how consulting engagements are executed, leading to better client solutions and potentially increased revenue for the firm. Designing for AI-assisted workflows also positions the company at the forefront of innovation in professional services.

Growth Opportunities:

• Leadership in Design Systems: Opportunity to lead the development and evolution of a crucial design system for a new product suite, establishing best practices and scalability.

• AI Design Specialization: Deepen expertise in designing for AI-powered features and human-AI collaboration, a rapidly growing and highly valued skill set.

• Product Strategy Influence: Contribute significantly to product strategy and roadmap decisions, gaining exposure to business-level decision-making and shaping the future of Chartis' internal technology.

• Mentorship: As a senior member of a new team, there will be opportunities to mentor junior designers and influence the overall design culture.

• Cross-functional Expertise: Gain in-depth understanding of healthcare consulting workflows and client needs, broadening expertise beyond pure design.

📝 Enhancement Note: The "Staff" title suggests a career path that either leads to Principal Designer, Design Lead, or management roles, depending on individual aspirations and team growth. The emphasis on AI and complex domains offers strong specialization for future career moves.

🌐 Work Environment

Office Type: Fully Remote. This role is designated as "TELECOMMUTE" with remote work allowed within the United States. Chartis does have physical offices in Boston, Chicago, New York, and Nashville, which may serve as occasional collaboration hubs or centers for optional in-person events.

Office Location(s): While the role is remote, Chartis has offices in Boston, Chicago, New York, and Nashville. These locations might offer optional co-working spaces or serve as hubs for occasional team gatherings or client meetings.

Workspace Context:

• The work environment is highly collaborative, requiring close interaction with product managers, engineers, and subject matter experts across various consulting teams.

• Access to modern design tools and technology is expected, including platforms for prototyping, user research, and design system management.

• The emphasis on a "brand new product team" suggests an environment that is agile, fast-paced, and open to experimentation and establishing new processes.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected, with flexibility inherent in a remote role. However, effective collaboration across time zones will necessitate proactive communication and potentially some overlap with core business hours of colleagues.

📝 Enhancement Note: The fully remote aspect offers significant flexibility, but the success of a new product team often relies on strong asynchronous communication and intentional synchronous collaboration sessions. Candidates should be comfortable with remote work best practices.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or hiring manager call to assess basic qualifications, experience alignment, and cultural fit.

• Portfolio Presentation: A key stage where candidates present their portfolio, focusing on 2-3 in-depth case studies that demonstrate their design process, problem-solving skills, impact, and experience with complex domains or AI.

• Design Challenge/Workshop: May involve a take-home assignment or a live design exercise to assess practical design skills, problem-solving abilities, and thought process for a specific problem relevant to Chartis' internal tools.

• Stakeholder Interviews: Meetings with Product Managers, Engineers, and potentially other designers or subject matter experts to evaluate collaboration style, technical fluency, and strategic thinking.

• Final Round: Typically with senior leadership, focusing on strategic contributions, leadership potential, and overall fit within the growing product team.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the problem, your role, the process, the solutions, and most importantly, the measurable outcomes and business impact of your work. Quantify wherever possible (e.g., "reduced task completion time by X%", "increased user adoption by Y%").

• Showcase Your Process: Detail your design thinking, research methodologies, iteration loops, and how you navigated constraints and ambiguity.

• Highlight AI & Complexity: Dedicate significant attention to any case studies involving AI-powered features or complex enterprise/healthcare domains. Explain your design decisions in the context of these specific challenges.

• Design System Contribution: If applicable, showcase your experience building or contributing to design systems, explaining your approach to scalability, documentation, and cross-functional adoption.

• Tell a Story: Structure your presentations as compelling narratives that draw the interviewer into the problem and your solution.

Challenge Preparation:

• Understand the Domain: Research Chartis, its mission in healthcare consulting, and the types of internal tools that might support their consultants (e.g., data analysis, project management, client reporting, AI assistants).

• AI Design Principles: Be prepared to discuss how you would approach designing for AI, considering trust, transparency, error handling, and user control.

• Complex Workflows: Practice breaking down complex, multi-step processes into user-friendly interfaces.

• Communication: Be ready to articulate your design rationale clearly and concisely, and defend your decisions with evidence and user-centric reasoning.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should prepare to defend their design decisions rigorously, especially concerning AI and complex domains, and demonstrate how their work drives tangible business outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma is highly probable given its industry prevalence for collaborative design and prototyping. Other tools like Sketch, Adobe XD, or InVision might be mentioned.

• Design Systems: Tools for managing and documenting design systems, likely integrated with Figma or a dedicated platform.

• User Research: Tools for conducting and synthesizing user research (e.g., UserTesting.com, Maze, Dovetail, Miro for synthesis).

• Collaboration: Slack, Microsoft Teams, Jira, Confluence for team communication and project management.

Analytics & Reporting:

• While not explicitly a data analyst role, understanding how to integrate with analytics tools to measure design impact is key. Tools like Amplitude, Mixpanel, or Google Analytics might be used by product teams.

• Data visualization tools could be relevant if the role involves designing dashboards or reporting interfaces. CRM & Automation:

• While Chartis is a consulting firm, internal CRM systems for client management or project tracking might exist. The focus here is more on internal productivity tools rather than traditional sales CRM.

• Automation tools might be relevant for workflow optimization within the product development process itself.

📝 Enhancement Note: The "brand new product team" implies that the exact stack might still be evolving, but proficiency in industry-standard design and collaboration tools is a given. Experience with AI tools for design assistance is also a plus.

👥 Team Culture & Values

Operations Values:

• Belief in Better: This is Chartis' overarching slogan and company value, emphasizing a commitment to continuous improvement and positive transformation within healthcare.

• Data-Driven Insights: Operations and product development will likely rely heavily on data and analytics to inform decisions, measure impact, and drive strategy.

• User-Centricity: A strong focus on understanding and serving the needs of sophisticated internal users (consultants) and external clients.

• Rigorous Analytical Approach: Reflecting the nature of consulting, expect a culture that values deep analysis, attention to detail, and evidence-based decision-making.

• Collaboration and Trust: Essential for a remote team and for working across different business units and with external clients.

Collaboration Style:

• Cross-functional Integration: Close partnership between design, product management, engineering, and subject matter experts.

• Asynchronous Communication: Given the remote nature, strong asynchronous communication skills will be vital, supplemented by intentional synchronous meetings.

• Feedback Culture: An environment where constructive feedback is welcomed and utilized to improve designs and processes.

• Process Establishment: As a new team, there will be an ongoing effort to define and refine collaborative workflows and best practices.

📝 Enhancement Note: The company culture is rooted in its mission to improve healthcare, emphasizing professionalism, analytical rigor, and a forward-thinking approach. The "brand new product team" aspect suggests an agile, entrepreneurial spirit within a larger, established organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Ambiguity and Complexity: Navigating the intricate workflows of healthcare consulting and the evolving landscape of AI requires significant problem-solving and adaptability.

• Establishing New Standards: As part of a new product team, there's a challenge in defining and implementing new design processes, systems, and best practices from scratch.

• Balancing Innovation with Trust: Designing AI-assisted features requires balancing cutting-edge capabilities with the need for user trust, transparency, and reliability in a high-stakes environment.

• Remote Collaboration: Ensuring effective communication, alignment, and team cohesion in a fully remote setting, especially for a new team.

• Technical Constraints of AI: Understanding and designing within the practical limitations and behaviors of AI models.

Learning & Development Opportunities:

• Advanced AI Design: Deepen expertise in designing for AI, including prompt engineering, managing AI outputs, and building human-AI collaborative interfaces.

• Design Systems Leadership: Opportunity to architect and lead the growth of a critical design system, impacting multiple product lines.

• Healthcare Technology Domain: Gain specialized knowledge in the intersection of healthcare, consulting, and technology.

• Product Strategy & Roadmapping: Contribute directly to strategic decisions, developing a broader understanding of business drivers and product vision.

• Mentorship and Team Building: Play a key role in shaping the culture and practices of a new product and design team.

📝 Enhancement Note: The challenges are significant but also present prime opportunities for growth and skill development, particularly in the rapidly evolving fields of AI and specialized enterprise software design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly complex or ambiguous problem. How did you approach it, and what was the outcome?" (Focus on your process, research, and impact.)

• "How would you approach designing an AI-assisted workflow for healthcare consultants? What are the key considerations for trust and usability?" (Assess your AI design thinking and domain awareness.)

• "Tell me about your experience building or contributing to a design system. How do you ensure scalability and adoption across multiple products?" (Evaluate your systems thinking and collaboration skills.)

• "How do you balance user needs with technical constraints or business priorities when making design decisions?" (Gauge your pragmatism and negotiation skills.)

• "Describe a situation where you had to influence product strategy or roadmap decisions. What was your approach and the result?" (Assess your strategic contribution and communication effectiveness.) Company & Culture Questions:

• "Why are you interested in Chartis and our mission to improve healthcare?" (Showcase your alignment with the company's purpose.)

• "What do you look for in a high-performing product team, especially one that is newly formed?" (Demonstrate your understanding of team dynamics and proactive contribution.)

• "How do you handle receiving constructive criticism on your designs?" (Assess your receptiveness to feedback and collaborative spirit.)

• "What are your thoughts on designing for regulated industries like healthcare, considering aspects like accessibility and compliance (e.g., HIPAA)?" (Test your awareness of industry-specific considerations.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your specific role and responsibilities, your design process (research, ideation, prototyping, testing, iteration), the solutions, and the measurable impact.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., efficiency gains, user satisfaction improvements, adoption rates).

• Highlight AI & Complexity: Emphasize your work on AI-assisted features or complex domain challenges. Explain the unique considerations and your approach to solving them.

• Showcase Design Systems: If you have relevant experience, dedicate time to explaining your contributions to design systems and how they enable scalability and consistency.

• Prepare for Deep Dives: Be ready to answer detailed questions about your design decisions, trade-offs, and the rationale behind your choices.

📝 Enhancement Note: Interview preparation should focus on demonstrating senior-level strategic thinking, deep understanding of complex domains, and practical experience with AI design, all while showcasing a collaborative and proactive approach suitable for a growing team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Ashby application link.

• Portfolio Customization: Tailor your portfolio to highlight 2-3 key projects that best demonstrate your experience with complex domains (enterprise software, healthcare, professional services), AI-assisted workflows, and design systems. Ensure each case study clearly articulates the problem, your process, your solutions, and quantifiable outcomes.

• Resume Optimization: Update your resume to prominently feature your 7+ years of product design experience, emphasizing achievements related to user experience, interaction design, AI features, and design system contributions. Use keywords found in the job description.

• Interview Preparation: Practice articulating your design process, strategic thinking, and experience with AI and complex systems. Prepare to present your portfolio confidently and answer behavioral and situational questions.

• Company Research: Thoroughly research Chartis, its mission in healthcare consulting, and its values. Understand the challenges facing the healthcare industry and how Chartis aims to address them. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.