Staff Nurse - UI Health Care Tiffin Family Medicine 100%25

📍 Job Overview

Job Title: Staff Nurse - UI Health Care Tiffin Family Medicine

Company: University of Iowa

Location: Iowa City, Iowa, United States

Job Type: Full-time

Category: Healthcare / Nursing Operations

Date Posted: 2026-08-13T21:16:35

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This 100% Staff Nurse position is primarily based at the Tiffin Family Medicine Clinic, with potential to float to other patient specialties and clinic locations as needed.

• The role involves direct patient care, including phone triage, laboratory support, and managing prior authorizations, crucial for efficient clinic operations.

• Successful candidates will apply nursing theory to patient assessment, diagnosis, treatment, and evaluation, ensuring comprehensive care delivery within the UI Health Care system.

• This position requires strong interpersonal and communication skills to collaborate effectively with patients, families, and the multidisciplinary healthcare team.

📝 Enhancement Note: While the input data does not explicitly mention "Revenue Operations," "Sales Operations," or "GTM," the core responsibilities of a Staff Nurse in a clinic setting, particularly those involving patient flow, resource management (like prior authorizations), and patient communication, directly impact operational efficiency and patient throughput, which are foundational to revenue generation and overall healthcare operations. This role can be framed as a critical component of the "Healthcare Operations" ecosystem.

📈 Primary Responsibilities

• Provide direct patient care by assessing patient condition, developing patient care plans based on individual needs, and implementing nursing interventions according to established protocols.

• Conduct phone triage to assess patient needs, provide guidance, and determine appropriate next steps for care, ensuring timely and effective patient support.

• Offer laboratory support, including specimen collection and processing, and assist with prior authorizations to ensure patients receive necessary treatments and medications efficiently.

• Collaborate with patients, families, and the multidisciplinary team to coordinate the continuum of care, develop patient care plans, and facilitate seamless transfer/discharge planning.

• Maintain accurate and comprehensive patient documentation, including interventions, patient responses, and care plan updates, adhering to universal precautions and department policies.

• Assist with nurse visits during downtime, optimizing clinic capacity and patient access to care.

• Maintain current knowledge of nursing theory, best practices, and hospital policies to ensure safe and effective patient care delivery.

• Ensure compliance with UI Fleet Safety Standards if operating a university vehicle.

📝 Enhancement Note: The responsibilities listed are directly extracted and organized from the provided description. The emphasis on patient care planning, coordination of care, and documentation aligns with the operational aspects of managing patient flow and ensuring continuity of care, which are critical for clinic efficiency and patient satisfaction.

🎓 Skills & Qualifications

Education:

• An Associate’s Degree in Nursing (ADN), Diploma in Nursing, Baccalaureate Degree in Nursing (BSN), Professional Master’s of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader, or a Master’s Degree in Nursing (MSN, MA) is required.

• Active enrollment in a BSN program is desirable if a Baccalaureate degree is not yet obtained. Experience:

• 0-2 years of experience in a nursing role is anticipated given the "Staff Nurse" title and the provided experience level.

• Previous experience fostering a welcoming and respectful work environment is highly desirable.

• Previous experience working autonomously is highly desirable.

• Previous experience adapting quickly to different clinical environments and patient populations is crucial.

• Availability to support other clinical locations based on clinical need/hours is a key requirement. Required Skills:

• Current license to practice as a Registered Nurse in the state of Iowa by the time of hire.

• Current Basic Life Support (BLS) for Healthcare Provider certification from the American Heart Association.

• Excellent written and verbal communication skills, essential for clear patient and team interactions.

• Demonstrated excellent interpersonal skills with patients, families, nursing staff, and interdisciplinary team members.

• General computer proficiency for electronic health record (EHR) and other system navigation.

• Valid Driver's License and the ability to meet UI Fleet Safety Standards. Preferred Skills:

• Familiarity with UI Health Care and ambulatory clinic workflows.

• Previous experience in family medicine.

• Previous experience with phone triage using platforms like Outlook.

• Previous experience managing Epic inboxes (messages, phone calls, results, faxes).

• Previous experience processing prior authorizations for medications and treatments.

• Previous experience with Obstetric (OB) care.

• Experience assisting with nurse visits during periods of low patient volume.

• Previous phlebotomy experience.

📝 Enhancement Note: The "Highly Desirable Qualifications" and "Desirable Qualifications" sections have been consolidated and re-categorized under "Preferred Skills" for clarity and to align with standard job description structures. The emphasis on specific system experience (Epic) and operational tasks (prior authorizations, phone triage) highlights the blend of clinical and operational responsibilities in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal "Process & Systems Portfolio" is not explicitly requested, candidates are strongly encouraged to prepare examples demonstrating their ability to manage clinic workflows and patient care processes.

• Showcase instances where you have optimized patient flow, improved communication efficiency, or managed administrative tasks like prior authorizations effectively.

• Highlight experiences with Electronic Health Records (EHRs), particularly Epic, demonstrating proficiency in navigating patient data and managing communication queues.

• Prepare to discuss how your nursing skills contribute to the overall operational efficiency and patient experience within a clinic setting. Process Documentation:

• Be prepared to discuss your approach to patient assessment, care planning, and documentation, emphasizing adherence to protocols and continuous improvement.

• Articulate your understanding of the triage process, including assessing urgency, providing appropriate advice, and escalating care when necessary.

• Discuss your experience with managing administrative tasks that support clinical operations, such as prior authorizations, laboratory coordination, and patient follow-up.

📝 Enhancement Note: The original job description does not explicitly request a portfolio. This section infers the value of preparing such materials based on the operational nature of the role and the emphasis on specific skills and system usage. Candidates should focus on demonstrating practical application of their skills in a clinic operations context.

💵 Compensation & Benefits

Salary Range:

• This position is classified under Pay Grade 52. The salary will be determined based on years of relevant experience, aligning with the University of Iowa's SEIU pay plan.

• For the most accurate and up-to-date salary information, candidates are directed to the University of Iowa's HR website: https://hr.uiowa.edu/pay/plans and https://hr.uiowa.edu/pay/pay-plans/seiu-pay-plan.

• Based on typical Staff Nurse roles in Iowa City and the University of Iowa's pay structure, an estimated annual salary range could be between $55,000 - $75,000, depending on experience. Benefits:

• Comprehensive benefits package offered by the University of Iowa.

• Generous employer contributions into retirement plans.

• Paid vacation leave.

• Paid sick leave.

• Free on-site parking at the clinic location.

• Health insurance (details typically available through the University HR portal). Working Hours:

• This is a 100% (40 hours per week) full-time position.

• Working hours are Monday through Friday, with variable shifts ranging between 7:30 AM and 6:00 PM.

• No weekends, holidays, or on-call shifts are required for this role.

📝 Enhancement Note: The salary range is an estimate based on industry standards for a Staff Nurse in Iowa City with 0-2 years of experience, and the provided pay grade. The University of Iowa's SEIU pay plan typically provides salary schedules that can be referenced for more precise figures. All benefits mentioned are directly from the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare - Academic Medical Center & Community Clinics. The University of Iowa Health Care is a comprehensive academic medical center and a regional referral center, emphasizing patient-centered care, research, and education.

Company Size: Over 12,000 employees, students, and volunteers, indicating a large, established organization with diverse opportunities.

Founded: The University of Iowa has a long history, with UI Health Care focusing on patient health and wellness for over 100 years. This longevity suggests a stable and experienced organization.

Team Structure:

• The role is within the University of Iowa Community Clinics (UICC), specifically supporting the Tiffin Family Medicine Clinic.

• As a Staff Nurse, you will be part of the clinical care team, working closely with physicians, other nurses, medical assistants, and administrative staff.

• Collaboration with other UI Health Care specialists is a key aspect of patient care coordination. Methodology:

• The clinic emphasizes a patient-centered approach, building relationships and monitoring care history for personalized care.

• A multidisciplinary approach is utilized, connecting patients with specialists within UI Health Care when needed.

• The organization operates under the WECARE Core Values: Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26004640&lang=en (Job Posting Link)

📝 Enhancement Note: The company culture and team structure are inferred from the provided description of UI Health Care and its mission. The WECARE Core Values are explicitly stated and are central to understanding the expected professional conduct and team dynamics.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to early-career nursing position within a healthcare operations setting. It focuses on providing direct patient care while also engaging in operational tasks like triage and prior authorizations, serving as a foundational role for understanding clinic workflow.

Reporting Structure: The Staff Nurse will report to the clinic manager or a designated nursing supervisor within the Tiffin Family Medicine Clinic. This structure allows for direct oversight and support in daily operations and patient care.

Operations Impact: This role directly impacts clinic operations by ensuring efficient patient flow, managing communication channels, facilitating access to care through prior authorizations, and providing essential direct patient services. Effective performance in this role contributes to patient satisfaction, operational efficiency, and the overall revenue cycle of the clinic.

Growth Opportunities:

• Skill Development: Opportunities to enhance clinical skills in family medicine, phone triage, and laboratory support. Potential to gain experience with EHR systems like Epic and administrative processes like prior authorizations.

• Career Advancement: Potential to move into specialized nursing roles, charge nurse positions, or pursue further education (e.g., BSN completion) for advancement within UI Health Care.

• Cross-Functional Exposure: Opportunity to learn about various aspects of clinic operations and collaborate with different healthcare professionals and departments within UI Health Care.

📝 Enhancement Note: The growth opportunities are projected based on typical career paths for registered nurses within large healthcare systems and the specific responsibilities outlined in the job description. The role serves as a stepping stone for nurses interested in clinical practice and healthcare operations.

🌐 Work Environment

Office Type: This is an on-site role within a busy family medicine clinic setting. The environment is dynamic, fast-paced, and requires constant interaction with patients and colleagues.

Office Location(s): Primarily based at the Tiffin Family Medicine Clinic in Tiffin, IA, with the possibility of floating to other patient specialties or clinic locations within the UI Health Care network as needed.

Workspace Context:

• The workspace involves direct patient contact in exam rooms, consultation areas, and potentially laboratory spaces.

• Access to necessary medical equipment, supplies, and technology, including an Electronic Health Record (EHR) system (Epic), is provided.

• The environment fosters collaboration among the clinical team, including physicians, other nurses, and support staff, to ensure coordinated patient care.

Work Schedule: The schedule is Monday to Friday, with flexible hours between 7:30 AM and 6:00 PM. This provides a predictable work week without weekend or holiday commitments, offering a good work-life balance within a demanding healthcare field.

📝 Enhancement Note: The description focuses on the practical aspects of the work environment, highlighting the need for adaptability and the collaborative nature of the clinic setting. The mention of "floating to other patient specialties/clinic locations" emphasizes the need for flexibility and broad clinical competence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed for minimum qualifications. Candidates are required to upload a resume and cover letter addressing qualifications.

• Phone/Video Interview: A preliminary interview may be conducted by the hiring manager (Shaye Short) to discuss experience, skills, and suitability for the role.

• On-Site Interview: Candidates may be invited for an on-site interview at the Tiffin Clinic or another UI Health Care facility. This will likely involve meeting with the hiring manager, potential team members, and possibly a clinic supervisor.

• Skills Assessment: While not explicitly stated, expect questions that assess clinical judgment, problem-solving skills, and understanding of clinic operations.

• Final Selection: Based on overall assessment of qualifications, experience, and cultural fit.

Portfolio Review Tips:

• Resume and Cover Letter: Ensure these documents clearly articulate your experience with phone triage, prior authorizations, lab support, and patient care planning. Quantify achievements where possible (e.g., "managed daily inbox of X prior authorizations," "handled Y patient calls per shift").

• Case Studies (Verbal): Prepare to discuss specific examples of how you've handled challenging patient interactions, managed complex care coordination, or improved a process within a clinic setting. Focus on the STAR method (Situation, Task, Action, Result).

• System Proficiency: Be ready to discuss your experience with EHR systems, especially Epic, and any other relevant healthcare technology.

• Values Alignment: Be prepared to discuss how your professional values align with UI Health Care's WECARE Core Values.

Challenge Preparation:

• Scenario-Based Questions: Anticipate questions about how you would handle specific patient scenarios (e.g., a patient calling with urgent symptoms, a complex prior authorization request, coordinating care for a patient with multiple providers).

• Operational Focus: Be ready to discuss your understanding of clinic workflow, patient flow, and the importance of efficiency in healthcare delivery.

• Teamwork and Communication: Prepare examples demonstrating your ability to work effectively within a multidisciplinary team and communicate clearly with diverse patient populations.

📝 Enhancement Note: While the original description does not detail a multi-stage interview process or portfolio requirements, this section extrapolates based on standard hiring practices for nursing roles in large healthcare organizations. The emphasis is on preparing concrete examples that showcase both clinical competence and operational awareness.

🛠 Tools & Technology Stack

Primary Tools:

• Electronic Health Record (EHR): Epic is a highly desirable qualification and will be a primary tool for patient charting, scheduling, communication, and managing tasks. Proficiency with EHR systems is essential.

• Communication Platforms: Microsoft Outlook is mentioned for phone triage, suggesting its use for managing patient communications, scheduling, and potentially coordinating tasks.

• Laboratory Information Systems (LIS): While not explicitly named, nurses will likely interact with LIS for ordering tests, accessing results, and managing specimen logistics.

• Telephony Systems: Standard clinic phone systems for patient calls and internal communication.

Analytics & Reporting:

• While not a primary focus for this role, nurses contribute data that feeds into clinic performance metrics. Understanding basic data entry accuracy and its impact on reporting is important.

• Access to patient results and care summaries within Epic will be critical for informed decision-making. CRM & Automation:

• Epic often has CRM-like functionalities for patient relationship management and communication tracking.

• Processes like prior authorizations may involve automated workflows or specific software, though direct experience is listed as desirable rather than required.

📝 Enhancement Note: The primary focus here is on Epic, as it's a widely used EHR in large healthcare systems and explicitly mentioned. Other tools are inferred based on standard clinic operations. Emphasizing Epic proficiency is crucial for candidates.

👥 Team Culture & Values

Operations Values:

• Welcoming: Create an environment where everyone feels heard, respected, and able to thrive, promoting dignity for patients, trainees, and employees.

• Excellence: Strive for personal and collective bests in delivering quality, accessible healthcare, education, and research.

• Collaboration: Encourage teamwork with other healthcare systems, providers, and within the UI community, guided by compassion.

• Accountability: Act with integrity, take responsibility for actions, and respond ethically to errors.

• Respect: Foster an environment where every individual feels safe, valued, and respected, supporting community well-being.

• Empowerment: Ensure fair access to research, healthcare, and education, and provide opportunities for personal and professional growth.

Collaboration Style:

• Patient-Centered Teamwork: The emphasis is on a collaborative approach to patient care, involving patients and families in their care plans and coordinating efforts across different healthcare providers and departments.

• Cross-Functional Integration: Nurses will work closely with physicians, medical assistants, lab technicians, and administrative staff, requiring strong communication and mutual respect.

• Feedback and Continuous Improvement: The culture encourages a proactive approach to improving processes and patient outcomes, reflecting the values of excellence and empowerment.

📝 Enhancement Note: The WECARE Core Values are central to the team culture and provide a clear framework for expected behavior and professional interaction within the University of Iowa Health Care system.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to Diverse Needs: The role requires flexibility to float to different clinics and support various patient populations, demanding quick adaptation and broad clinical knowledge.

• Managing High Volume: Clinic settings can be fast-paced, with phone triage and administrative tasks demanding efficient multitasking and time management.

• Navigating Complex Systems: Proficiency with Epic and understanding the intricacies of prior authorization processes can be challenging initially.

• Balancing Clinical and Administrative Duties: Effectively managing both direct patient care and operational tasks like prior authorizations requires strong organizational skills.

Learning & Development Opportunities:

• Clinical Specialization: Opportunity to deepen expertise in family medicine and gain exposure to other specialties through floating.

• Operational Skill Enhancement: Develop strong skills in phone triage, EHR management (Epic), and administrative processes crucial for clinic operations.

• Formal Education Support: Encouragement to pursue a BSN if not already obtained, with potential for tuition assistance or professional development programs.

• Mentorship: Access to experienced nursing staff and supervisors within a large academic medical center for guidance and professional development.

📝 Enhancement Note: This section translates the job requirements into potential challenges and highlights how overcoming them leads to growth and skill development within a supportive academic healthcare environment.

💡 Interview Preparation

Strategy Questions:

• Clinical Scenarios: Be prepared to discuss how you would handle common patient inquiries via phone triage (e.g., fever, rash, medication questions). How would you prioritize these based on urgency?

• Operational Process Questions: Describe your experience with prior authorizations. What steps do you take to ensure a smooth process? How do you handle denials or appeals?

• System Proficiency: Discuss your experience with Epic or other EHR systems. How do you use it for patient communication, documentation, and task management?

• Teamwork & Collaboration: Provide an example of a time you effectively collaborated with a physician or another healthcare professional to manage a patient's care. How do you handle disagreements within a team?

Company & Culture Questions:

• Why are you interested in working for the University of Iowa Health Care and specifically at the Tiffin Family Medicine Clinic?

• How do your personal values align with UI Health Care's WECARE Core Values (Welcoming, Excellence, Collaboration, Accountability, Respect, Empowerment)?

• Describe a time you contributed to a positive and welcoming work environment. Portfolio Presentation Strategy:

• Resume and Cover Letter Focus: Highlight specific achievements related to patient triage, prior authorizations, lab support, and patient care planning. Use action verbs and quantifiable results.

• Behavioral Examples: Prepare concise stories using the STAR method to illustrate your skills in communication, problem-solving, adaptability, and teamwork.

• System Knowledge: Clearly state your proficiency with Epic and any other relevant healthcare software.

• Adaptability: Be ready to discuss your comfort level with floating to different clinics and adapting to new environments.

📝 Enhancement Note: Interview preparation is tailored to the specific responsibilities and requirements of a Staff Nurse in a clinic setting, emphasizing both clinical skills and operational awareness, as well as alignment with the organization's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the University of Iowa's Taleo career portal: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26004640&lang=en

• Resume and Cover Letter Customization: Tailor your resume and cover letter to specifically highlight experience with phone triage, prior authorizations, laboratory support, and direct patient care in a clinic setting. Use keywords from the job description, such as "Epic," "patient assessment," and "care planning."

• Experience Articulation: Prepare concrete examples using the STAR method to demonstrate your skills in patient care, communication, problem-solving, and adaptability, especially in relation to the "Highly Desirable" and "Desirable" qualifications.

• Interview Preparation: Practice answering behavioral and situational questions related to nursing practice, clinic operations, and your alignment with UI Health Care's WECARE values. Be ready to discuss your experience with Epic and prior authorization processes.

• Company Research: Familiarize yourself with the University of Iowa Health Care's mission, values, and the specific services offered at the Tiffin Family Medicine Clinic to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.