Sr UX or CX Designer - Agentic Search - Chennai, Bangalore, Hyderabad, Gurgaon, Noida, Pune

📍 Job Overview

Job Title: Sr UX or CX Designer - Agentic Search

Company: UnitedHealth Group

Location: Bangalore, Karnataka, India; Hyderabad, Telangana, India; Gurgaon, Haryana, India; Noida, Uttar Pradesh, India; Pune, Maharashtra, India

Job Type: Full-time

Category: User Experience (UX) / Customer Experience (CX) Design

Date Posted: 2026-08-27

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the design and delivery of cutting-edge search experiences, encompassing traditional, conversational, and agentic AI models, for a global healthcare organization.

• Craft intuitive user interfaces, interaction patterns, and flows that integrate AI capabilities seamlessly into user journeys, enhancing discoverability and impact across digital platforms.

• Drive the end-to-end design process for search interfaces, from initial query input and AI-generated outputs to the presentation of complex structured and unstructured data, ensuring graceful handling of refinements, disambiguation, and edge cases.

• Collaborate closely with product managers, engineers, researchers, and brand partners to translate complex AI functionalities into transparent, controllable, and trustworthy user actions within agentic search experiences like Avery Search and Optum Assistant Search.

📝 Enhancement Note: This role is specifically focused on the evolving landscape of "Agentic Search," which implies designing user experiences where AI agents actively assist users, going beyond simple information retrieval to performing actions or providing synthesized insights based on user intent. This requires a deep understanding of AI interaction patterns and user trust mechanisms.

📈 Primary Responsibilities

• Design and deliver end-to-end search experiences across the full spectrum, from traditional search models (search bars, autocomplete, filtering, faceted navigation, results pages) to conversational search and agentic search, including companion-based agentic search experiences like Avery Search and Optum Assistant Search.

• Design how search results and AI-generated outputs are displayed and consumed, including results layouts, cards, tables, summaries, source citations, and visualizations of structured and unstructured data.

• Create interaction models for agentic search behaviors that translate complex AI capabilities into transparent, controllable, and trustworthy user actions, including query understanding and refinement, AI-generated summaries with source attribution, suggested follow-ups, reasoning cues, and confirmation moments where the agent acts on the user’s behalf.

• Design conversational search patterns such as multi-turn refinement, context carry-over, and blended search-and-chat surfaces that guide users from a query to an answer.

• Address complex UI states and edge cases, including zero-results, low-confidence responses, streaming/loading states, disambiguation, error handling, and escalation to human support.

• Build, maintain, and share component-based design files and high-fidelity prototypes in Figma, exemplifying collaborative best practices (shared libraries, branching, variables, and Dev Mode handoff) across a distributed team.

• Partner with design systems and standards teams to develop, document, and systematize search and conversational UI components (e.g., search inputs, results cards, filters, inline loaders, message formatting).

• Ensure search experiences excel in accessibility, supporting screen readers, keyboard navigation, adaptive text sizes, and dynamic, real-time interface needs.

• Collaborate closely with product managers and engineers to define how search and AI responses are structured, rendered, and integrated, ensuring designs are feasible, performant, and scalable across web and mobile platforms.

• Validate concepts through prototyping, usability testing, and metrics-driven iteration, with a focus on findability, clarity, error recovery, and satisfaction.

• Define and track search success metrics (e.g., task completion, zero-result rates, refinement rates, engagement, satisfaction) in partnership with analytics and research teams.

• Present and defend design rationale to stakeholders, aligning decisions with user needs and business outcomes.

• Contribute to design culture and practices while mentoring junior designers.

• Work effectively within a matrixed environment, supporting multiple product domains and balancing competing priorities.

📝 Enhancement Note: The emphasis on "agentic search behaviors" and "companion-based agentic search experiences" indicates a need for designers who can conceptualize and visualize how AI agents will proactively assist users. This goes beyond typical UI design and requires an understanding of AI's role in decision-making and task execution, with a strong focus on building user trust and transparency in AI interactions.

🎓 Skills & Qualifications

Education:

• Graduate degree or equivalent experience.

• Preferred: Bachelor’s degree (or higher) in Graphic Design, Visual Communication, UI/UX, Interaction Design, or a related discipline. Experience:

• 6+ years of experience in UX, product, or interaction design, with demonstrated expertise designing search, conversational, or AI-powered experiences.

• Experience designing the display of complex data within search results and AI outputs (e.g., cards, tables, summaries, citations, inline visualizations).

• Experience contributing to design systems and UI kits with search or conversational components.

• Experience partnering with engineering to shape how search and AI outputs are structured and integrated into user interfaces.

• Experience working in matrixed organizations, partnering across product, engineering, and research teams.

• Demonstrated ability to design scalable and accessible UIs across web, native mobile, and tablet platforms. Required Skills:

• Deep understanding of accessibility, inclusive design practices, and usability in dynamic, real-time interfaces.

• Expert-level proficiency and collaboration in Figma, including components, variables, shared libraries, branching, advanced prototyping, and Dev Mode handoff with engineering.

• Solid portfolio highlighting search interface work, including results presentation, data display, filtering and refinement, and conversational or AI-driven patterns.

• Demonstrated solid communication, storytelling, and facilitation skills, with the ability to present complex interaction challenges to diverse stakeholders. Preferred Skills:

• Experience designing agentic or companion AI experiences, including agent transparency, autonomy boundaries, and user trust.

• Experience using AI-assisted design and prototyping tools to accelerate exploration and delivery.

• Working familiarity with search and AI concepts (e.g., relevance, federated search, retrieval-augmented generation, AI summarization) sufficient to partner credibly with engineering and data science.

• Familiarity with search and conversational analytics as they pertain to UI success (engagement, completion, error recovery, satisfaction).

• Exposure to healthcare, financial services, or other complex consumer domains.

• Awareness of ethical and trust considerations in designing AI-enabled interfaces.

📝 Enhancement Note: The requirement for "expert-level proficiency and collaboration in Figma" is critical. Candidates should be prepared to showcase their mastery of Figma's advanced features, including its use in collaborative environments with distributed teams, and how they leverage Dev Mode for seamless handoff to engineering. The portfolio should explicitly demonstrate experience with search interfaces and AI-driven patterns.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies focusing on search, conversational, or AI-powered user experiences.

• Clearly articulate the problem statement, your design process, key decisions, and the rationale behind them for each case study.

• Demonstrate the end-to-end design journey, from initial concept and wireframing to high-fidelity prototypes and UI design.

• Highlight specific challenges encountered in designing for complex data display, filtering, refinement, and AI-generated outputs.

• Include examples of how you've designed for accessibility and inclusive design principles within your search interfaces.

• Present how you've collaborated with product managers and engineers, detailing the integration of designs into development workflows.

• For each case study, provide clear examples of UI components, interaction patterns, and how complex information was structured for clarity. Process Documentation:

• Demonstrate experience in designing and documenting user flows and interaction models for complex systems, particularly those involving AI and agentic behaviors.

• Illustrate how you've used prototyping tools (specifically Figma) to validate design concepts, including creating interactive prototypes for usability testing and stakeholder presentations.

• Show evidence of contributing to or leveraging design systems and UI kits, with a focus on search or conversational components.

• Detail your approach to defining and tracking design success metrics in partnership with analytics and research teams, using data to drive iterative improvements.

📝 Enhancement Note: The portfolio should not just be a collection of final designs but a narrative of problem-solving. For this role, specific emphasis should be placed on case studies that showcase the design of AI-driven interactions, agentic behaviors, and the presentation of complex search results. Demonstrating an understanding of how to build user trust in AI is paramount.

💵 Compensation & Benefits

Salary Range:

Given the Sr. UX/CX Designer role with 6+ years of experience in a specialized area like Agentic Search, and considering the locations in major Indian metropolitan areas (Bangalore, Hyderabad, Gurgaon, Noida, Pune) which are tech hubs, a competitive salary range is estimated. For a Senior UX Designer with this experience level in India, the typical range can be between ₹15,00,000 to ₹30,00,000 per annum, depending on the specific city, company compensation bands, and the candidate's proven expertise and negotiation skills. This estimate is based on industry benchmarks for senior design roles in India, considering the demand for specialized AI and search design skills within the technology and healthcare sectors.

Benefits:

• Comprehensive benefits package, typical for a large enterprise like UnitedHealth Group, which may include:

  • Health insurance (medical, dental, vision)
  • Life insurance
  • Retirement savings plans (e.g., Provident Fund)
  • Paid time off (vacation, sick leave, holidays)
  • Parental leave
  • Employee assistance programs (EAP)
  • Opportunities for professional development and training.

• Career development opportunities, including potential for growth into lead design roles, management, or specialization in advanced AI/UX fields.

• Access to cutting-edge design tools and technologies.

• Potential for performance-based bonuses or incentives. Working Hours:

• Standard full-time work week, typically 40 hours per week.

• While the role is listed as on-site, there may be some flexibility in daily start/end times, subject to team and business needs. Collaboration with global teams might necessitate occasional work outside standard hours.

📝 Enhancement Note: Salary estimations are based on general market data for Senior UX/CX Designers in India. Specific compensation will be determined by UnitedHealth Group's internal compensation structure, the candidate's qualifications, and the precise location within India. The benefits listed are typical for large corporations and should be confirmed during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Health Services. UnitedHealth Group is a diversified healthcare company, with its Optum segment focused on technology, data, and services that optimize health care delivery and outcomes. This role is within the Enterprise Digital Product (EDP) team at Optum, which focuses on advancing a digital-first approach for UHC and Optum.

Company Size: UnitedHealth Group is a very large, publicly traded company with hundreds of thousands of employees globally. This scale offers stability, extensive resources, and a broad impact.

Founded: UnitedHealth Group was founded in 1977. Optum was formed in 2011 as a distinct business segment. This history signifies a well-established organization with deep roots in healthcare and a forward-looking approach to digital transformation.

Team Structure:

• The role is within the Enterprise Digital Product (EDP) team, which focuses on consumer-centric digital experiences and products.

• The Sr. UX Designer will collaborate closely with Product Managers, Engineers, Researchers, Brand Partners, and Design Systems teams.

• The team operates in a matrixed environment, requiring collaboration across multiple product domains within UHC, Optum Health, Optum Rx, and Optum Finance.

• This role also involves mentoring junior designers, suggesting a potential for informal team leadership. Methodology:

• Data-Driven Design: Emphasis on validating concepts through prototyping, usability testing, and metrics-driven iteration. Defining and tracking search success metrics is key.

• User-Centered Design: Focus on consumer-centric experiences and improving the consumer's interaction with the healthcare system.

• Agile/Iterative Development: The collaboration with engineering and the emphasis on feasibility, performance, and scalability suggest an agile or iterative product development process.

• Design Systems & Standards: Close partnership with design systems teams to ensure consistency, reusability, and scalability of UI components.

Company Website: https://www.unitedhealthgroup.com/ and https://www.optum.com/

📝 Enhancement Note: UnitedHealth Group's mission, "helping people live healthier lives and helping make the health care system work better for everyone," is a strong guiding principle. Candidates should align their approach to design with this mission, focusing on creating impactful and accessible digital solutions within the complex healthcare ecosystem. The EDP team's focus on digital-first experiences highlights the company's commitment to innovation and leveraging technology.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level individual contributor role (Sr. UX or CX Designer). It signifies a significant level of experience and autonomy, with expectations for leadership in design execution, strategic thinking, and mentorship. The focus on specialized areas like "Agentic Search" and AI implies a path towards deepening expertise in cutting-edge digital product design.

Reporting Structure: The UX Designer will likely report to a Design Lead, UX Manager, or Director within the Enterprise Digital Product (EDP) team. They will work collaboratively within a matrixed structure, reporting functionally to design leadership while partnering operationally with product and engineering teams for specific projects.

Operations Impact: The work directly impacts how millions of users interact with the healthcare system. By designing intuitive and effective search experiences, this role will:

• Improve user access to critical health information and services.

• Enhance user satisfaction and trust in digital healthcare tools.

• Drive adoption of digital self-service capabilities, reducing friction and operational costs.

• Contribute to better health outcomes by making information more discoverable and actionable.

• Influence the direction of digital product development within a leading healthcare organization. Growth Opportunities:

• Specialization: Deepen expertise in AI-driven user experiences, agentic design, conversational interfaces, and search technologies within the healthcare domain.

• Leadership: Progress to Lead UX Designer, Design Manager, or Principal Designer roles, potentially managing teams or leading design strategy for larger initiatives.

• Cross-functional Exposure: Gain extensive experience collaborating across diverse business units (UHC, Optum Health, Rx, Finance) and with advanced technology teams.

• Mentorship: Develop leadership and mentoring skills by guiding junior designers, contributing to the growth of the design practice.

• Industry Impact: Contribute to shaping the future of digital healthcare experiences and influencing how technology makes healthcare more accessible and efficient.

📝 Enhancement Note: The role offers a unique opportunity to be at the forefront of AI integration in user experience within the healthcare sector. Growth potential lies in becoming a subject matter expert in agentic search and AI-driven design, a highly sought-after skill set.

🌐 Work Environment

Office Type: The role is designated as "On-site," meaning it requires regular presence in one of the specified UnitedHealth Group office locations in India. This indicates a preference for in-person collaboration, team synergy, and access to office-based resources.

Office Location(s):

• Bangalore, Karnataka, India

• Hyderabad, Telangana, India

• Gurgaon, Haryana, India

• Noida, Uttar Pradesh, India

• Pune, Maharashtra, India

These are major metropolitan areas and established technology and business hubs in India, offering good infrastructure, connectivity, and access to talent.

Workspace Context:

• Collaborative Environment: Expect a dynamic, collaborative workspace designed to foster teamwork among UX designers, product managers, engineers, and researchers. The emphasis on Figma and collaborative best practices highlights this.

• Technology & Tools: Access to industry-standard design and prototyping tools, likely including advanced Figma capabilities, and potentially AI-assisted design tools. The company's focus on digital products means a strong investment in technology infrastructure.

• Cross-functional Interaction: Ample opportunities to interact with diverse teams across different business units, providing broad exposure to the company's operations and strategic initiatives. The matrixed environment encourages frequent communication and shared problem-solving.

Work Schedule:

• Standard full-time working hours (approx. 40 hours/week) are expected.

• While on-site, there might be some flexibility in daily start/end times, subject to team needs and local office policies.

• Due to the global nature of the organization and collaboration with teams in different time zones, occasional work outside standard hours may be required for critical meetings or project deadlines.

📝 Enhancement Note: As an on-site role in major Indian tech hubs, candidates can expect a professional office environment with modern amenities. The collaborative nature of the team and the cross-functional interactions are key aspects of the daily work experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, interest, and salary expectations.

• Portfolio Review & Design Challenge: A critical stage where candidates present their portfolio, focusing on relevant case studies for search, AI, and conversational design. This may be followed by a design exercise or challenge, either take-home or in-person/virtual, to assess problem-solving skills and design approach.

• Hiring Manager Interview: In-depth discussion with the hiring manager to evaluate design philosophy, experience, leadership potential, and cultural fit.

• Team/Cross-functional Interviews: Meetings with potential peers (other designers, PMs, engineers) to assess collaboration style, technical understanding, and ability to work within a matrixed environment.

• Final Round: Possibly an executive interview or a final review with senior design leadership.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest case studies that directly relate to search, AI interfaces, conversational design, or complex data visualization. Prioritize projects where you led the end-to-end design process.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the key decisions you made and why, and the measurable outcomes. Use visuals effectively to illustrate your journey.

• Highlight AI & Agentic Design: Explicitly showcase any experience designing for AI-powered features, agentic behaviors, or conversational interfaces. Detail how you approached user trust, transparency, and control in these contexts.

• Demonstrate Figma Mastery: Be prepared to walk through your Figma files, demonstrating your proficiency with components, variables, shared libraries, prototyping, and Dev Mode handoff.

• Address Accessibility & Inclusivity: Clearly explain how accessibility and inclusive design principles were integrated into your designs.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs (e.g., improved task completion rates, reduced zero-result rates, increased user satisfaction).

Challenge Preparation:

• Understand the Domain: Familiarize yourself with current trends in AI, agentic search, conversational UI, and user experience design in the healthcare sector.

• Practice Problem-Solving: Be ready to tackle design challenges that involve complex information architecture, user flows for AI interactions, and the presentation of diverse data types.

• Articulate Your Process: Practice explaining your design decisions clearly and concisely, justifying them with user needs, business goals, and design principles.

• Consider Edge Cases: Think about how to handle scenarios like zero results, ambiguous queries, AI errors, and the transition from AI to human support.

📝 Enhancement Note: The interview process will heavily weigh your portfolio's relevance to search and AI. Be ready to discuss your thought process behind designing for AI's nuances, such as transparency, explainability, and user trust, which are critical for agentic search applications.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the cornerstone tool for this role. Expect to use it extensively for wireframing, high-fidelity design, prototyping, component creation, collaboration (shared libraries, branching, variables), and Dev Mode handoff. Expert-level proficiency is a must.

• Prototyping Tools (within Figma or others): For creating interactive prototypes to test user flows and validate design concepts.

Analytics & Reporting:

• While not directly responsible for analytics implementation, the designer must understand and utilize data to inform design decisions. Familiarity with tools used for tracking search performance metrics (e.g., task completion, zero-result rates, engagement, satisfaction) will be beneficial. This may involve collaborating with teams using tools like Google Analytics, Adobe Analytics, or custom internal dashboards. CRM & Automation:

• Not directly specified for this design role, but understanding how user interactions with search and AI might feed into CRM systems or trigger automated workflows could be an advantage, especially in a large enterprise like UHG.

📝 Enhancement Note: Figma is the primary tool; candidates should be prepared to demonstrate advanced skills in its collaborative features and Dev Mode. Familiarity with how design choices impact analytics and user behavior tracking is also important for this data-informed role.

👥 Team Culture & Values

Operations Values:

• Caring. Connecting. Growing together: This is the overarching ethos of Optum, emphasizing empathy, collaboration, and continuous improvement.

• User-Centricity: A strong focus on designing for the consumer's needs, making healthcare more accessible and understandable.

• Data-Driven Decision Making: Designs are validated through research, testing, and performance metrics, ensuring effectiveness and impact.

• Innovation: A commitment to leveraging technology, including AI, to transform healthcare experiences.

• Collaboration & Inclusion: Working effectively across diverse teams and backgrounds to achieve shared goals.

• Excellence & Quality: Maintaining high standards in design execution, accessibility, and user experience.

Collaboration Style:

• Matrixed Environment: Requires strong interpersonal skills and the ability to navigate and influence across different teams and priorities without direct authority.

• Partnership: Close collaboration with Product Management, Engineering, Research, Brand, and Design Systems teams is essential for successful product development.

• Open Communication: Emphasis on clear communication, presenting design rationale, and defending design decisions effectively to various stakeholders.

• Mentorship & Knowledge Sharing: A culture that encourages sharing best practices, mentoring junior designers, and collectively elevating the design practice.

📝 Enhancement Note: Candidates should demonstrate how their personal work style and values align with Optum's mission and collaborative approach. A proactive, communicative, and team-oriented mindset is crucial for success in this matrixed environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for AI Trust and Transparency: Creating intuitive interfaces for agentic search that users can understand, control, and trust, especially in a sensitive domain like healthcare.

• Balancing Complexity and Simplicity: Translating complex AI capabilities and vast amounts of data into simple, actionable, and user-friendly experiences.

• Navigating a Large, Matrixed Organization: Effectively collaborating and influencing across multiple product domains and stakeholder groups with potentially competing priorities.

• Ensuring Accessibility and Inclusivity: Designing dynamic, real-time interfaces that are usable by everyone, regardless of ability or technical proficiency, within strict accessibility standards.

• Keeping Pace with AI Advancements: Continuously learning and adapting design strategies as AI technology evolves rapidly.

Learning & Development Opportunities:

• Specialized AI/UX Training: Opportunities to deepen knowledge in AI interaction design, agentic systems, and the ethical considerations of AI in user interfaces.

• Industry Conferences & Workshops: Potential to attend relevant design and AI conferences (e.g., CHI, UX India, AI/ML summits) to stay abreast of industry trends.

• Mentorship Programs: Formal or informal mentorship from senior design leaders within UnitedHealth Group.

• Cross-functional Exposure: Gaining insights into various facets of the healthcare industry, from patient care to pharmacy benefits and financial services.

• Contribution to Design Systems: Playing a key role in evolving and expanding the company's design system for search and AI components.

📝 Enhancement Note: This role presents a significant opportunity to gain specialized expertise in designing for AI and agentic systems within the critical healthcare sector, a field with immense growth potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed an AI-powered feature or an agentic interaction. What were the key challenges, and how did you address user trust and transparency?"

• "How would you approach designing a search experience for a user who is unfamiliar with healthcare terminology but needs to find specific treatment information?"

• "Imagine we want to design an agentic search feature that helps users understand their health insurance benefits. What are the critical UX considerations, and how would you ensure the agent acts responsibly and transparently?"

• "How do you balance the need for rich, detailed search results with the need for a clean, simple user interface, especially when dealing with structured and unstructured data?" Company & Culture Questions:

• "How does UnitedHealth Group's mission to 'help people live healthier lives' influence your approach to designing digital products?"

• "Describe your experience working in a matrixed organization. How do you manage competing priorities and collaborate effectively with diverse stakeholders?"

• "What are your thoughts on the role of AI in healthcare, and what ethical considerations do you believe are most important for designers in this space?"

• "How do you contribute to fostering a positive and inclusive design culture within a team?" Portfolio Presentation Strategy:

• Focus on Relevance: Dedicate the majority of your presentation time to case studies directly related to search, AI, conversational design, or complex data visualization.

• Structure Your Narrative: For each case study, clearly outline: 1) The Problem, 2) Your Role & Process, 3) Key Design Decisions & Rationale, 4) Challenges & Solutions, 5) Outcomes & Learnings.

• Showcase Figma Expertise: Be prepared to dive into your Figma files to demonstrate your understanding of components, variables, prototyping, and Dev Mode handoff. Explain how you use these features for efficient and collaborative design.

• Highlight AI/Agentic Design Nuances: Specifically address how you handled user trust, transparency, control, and the presentation of AI-generated outputs.

• Quantify Impact: Use data and metrics to support the success of your designs. If metrics aren't available, discuss how you would define and measure success for such features.

• Engage Your Audience: Be ready to answer questions about your design choices and engage in a discussion about potential improvements or alternative approaches.

📝 Enhancement Note: Be prepared to articulate your design philosophy, especially concerning AI and sensitive domains like healthcare. Your ability to demonstrate practical application of Figma for collaborative workflows and to present a compelling narrative around your search/AI design work will be key.

📌 Application Steps

To apply for this Sr. UX/CX Designer position:

• Submit your application: Navigate to the UnitedHealth Group careers portal via the provided URL and submit your application.

• Tailor your Resume: Ensure your resume highlights your 6+ years of relevant UX/CX design experience, with a strong emphasis on search, conversational UI, AI-powered experiences, and Figma proficiency. Use keywords from the job description.

• Curate Your Portfolio: Select your most relevant case studies showcasing search interfaces, AI-driven interactions, complex data display, and your Figma workflow. Ensure it's easily accessible (e.g., a personal website or a well-organized PDF).

• Prepare Your Presentation: Practice walking through your portfolio, focusing on clear storytelling, design rationale, and how you address AI-specific challenges like trust and transparency. Be ready to demonstrate your Figma skills.

• Research UnitedHealth Group & Optum: Understand their mission, values, and the specific challenges in the healthcare technology space. This will help you tailor your responses and demonstrate genuine interest.

• Prepare for Design Challenges: Familiarize yourself with common UX problem-solving scenarios and be ready to articulate your approach to designing for AI and complex data within the healthcare context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.