Sr. UX Designer

📍 Job Overview

Job Title: Sr. UX Designer

Company: Comcast

Location: Philadelphia, PA, United States

Job Type: Full time

Category: Design Operations / User Experience

Date Posted: 2026-07-28

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Lead the strategic direction and execution of user experience (UX) design for Comcast's digital platforms, ensuring a cohesive and engaging customer journey.

• Drive innovation in digital communications and website experiences through a deep understanding of user needs, content strategy, and cutting-edge design principles.

• Oversee and guide user-centered design and development projects, from initial research and prototyping to the enhancement of web and mobile user interfaces.

• Act as a key subject matter expert and mentor for UX design, influencing product positioning and setting standards for user interaction across diverse digital channels.

📝 Enhancement Note: This role is positioned as a Senior UX Designer, indicating a need for significant independent judgment, strategic thinking, and the ability to influence cross-functional teams. The emphasis on "directing user experience strategy" and "mentoring colleagues" suggests a leadership component beyond individual contribution, aligning with operations-focused GTM roles that require process oversight and team enablement.

📈 Primary Responsibilities

• Spearhead the experience design strategy for digital communications and websites, seamlessly integrating user research findings and robust content strategy.

• Lead user-centered design and development initiatives, encompassing the creation of prototypes, wireframes, and the continuous enhancement of web and mobile user experiences.

• Manage the strategic expansion of digital delivery channels to optimize user interaction with Comcast's extensive range of communications and services.

• Conduct thorough assessments of product positioning within the company's digital ecosystem, ensuring alignment with overarching site strategy and evolving user needs.

• Author detailed interaction and functional specifications to provide clear guidance for development teams, ensuring the accurate implementation of user-centric digital solutions.

• Perform competitive analysis on rival products to identify market trends and advocate for design solutions that create a distinct competitive advantage for Comcast's offerings.

• Drive innovation through rigorous user research and usability testing to develop and implement leading-edge design solutions that significantly advance the overall user experience.

• Serve as a primary point of contact and subject matter expert for UX design and strategy, actively mentoring junior colleagues and establishing priorities within the user experience domain.

• Exercise independent judgment and discretion in all significant matters related to UX strategy and execution.

• Maintain consistent, punctual attendance, with the flexibility to work variable schedules, including nights and weekends, as required by project demands.

📝 Enhancement Note: The responsibilities listed emphasize strategic leadership, cross-functional collaboration, and a deep understanding of the entire design lifecycle, from research to implementation and ongoing optimization. This aligns with the expectations for senior operations roles that focus on process improvement, system integration, and driving business impact through enhanced user journeys.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Design, Human-Computer Interaction, Psychology, Computer Science, or a related field.

• While a stated degree is preferred, Comcast may consider applicants with a combination of relevant coursework and extensive professional experience. Experience:

• 5-7 years of progressive experience in User Experience (UX) design, with a strong portfolio showcasing successful digital product development.

• Proven track record of leading user-centered design projects from concept to launch. Required Skills:

• Customer Experience (CX): Deep understanding of customer journey mapping, user needs analysis, and creating seamless, positive customer interactions across digital touchpoints.

• Experience Design: Expertise in crafting intuitive, effective, and engaging user experiences for web and mobile applications.

• Figma: Proficiency in using Figma for wireframing, prototyping, and collaborative design workflows.

• User Experience (UX): Comprehensive knowledge of UX principles, methodologies, and best practices.

• User Experience (UX) Strategies: Ability to develop and articulate long-term UX vision and strategic roadmaps aligned with business objectives.

• User Interaction: Skill in designing intuitive and efficient user flows and interaction patterns.

• User Research: Experience conducting various forms of user research (e.g., interviews, surveys, usability testing) to gather insights and inform design decisions.

• Prototyping: Advanced skills in creating interactive prototypes to test and communicate design concepts.

• Content Strategy: Understanding of how content supports user experience and business goals.

• Interaction Design: Ability to define and design how users interact with a system.

• Functional Specifications: Capability to translate design concepts into detailed technical specifications for development teams.

• Product Positioning: Understanding of how design contributes to a product's market position.

• Cross-functional Leadership: Proven ability to lead and collaborate effectively with product managers, engineers, marketers, and other stakeholders.

• Mentoring: Experience guiding and developing junior designers and team members.

Preferred Skills:

• Experience within the media and technology industry.

• Familiarity with Agile development methodologies.

• Strong understanding of accessibility standards (WCAG).

• Experience with A/B testing and data analysis to refine designs.

📝 Enhancement Note: The extensive list of required skills, particularly those related to strategy, leadership, and cross-functional collaboration, underscores the senior nature of this role. For operations professionals, this translates to a need to demonstrate not just design proficiency but also an ability to manage processes, influence stakeholders, and contribute to strategic GTM planning through user-centric insights.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 5-7 years of professional UX design work, with a strong emphasis on strategic contributions and measurable impact.

• Case studies that clearly articulate the problem, your role, the design process, the solutions implemented, and the quantifiable outcomes (e.g., improved conversion rates, reduced customer support inquiries, increased user engagement).

• Demonstrations of your ability to lead user-centered design and development projects, including examples of user research, prototyping, and iterative design improvements.

• Evidence of your proficiency with design and prototyping tools, such as Figma, and how you leverage them to drive collaboration and efficiency.

• Examples of how you have integrated content strategy and user interaction principles to enhance digital communication and website experiences. Process Documentation:

• Showcase examples of detailed interaction and functional specifications you have authored to guide development teams, demonstrating clarity and completeness.

• Include documentation or case studies that illustrate your approach to assessing product positioning and aligning UX strategy with overall site objectives.

• Provide examples of how you have conducted competitive analysis and translated those insights into actionable design recommendations that differentiate offerings.

• Present documentation that highlights your process for conducting user research and usability testing, and how these insights were used to iterate and improve designs.

📝 Enhancement Note: For a Senior UX Designer role, the portfolio is critical. It needs to go beyond aesthetics to demonstrate strategic thinking, process management, and the ability to drive tangible business results through design. This is directly analogous to the process portfolio requirements for operations roles, where demonstrating efficiency gains, process optimization, and ROI through documented projects is paramount.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Senior UX Designer role in Philadelphia, PA, with 5-7 years of experience, the estimated annual base salary range is $110,000 - $150,000. This range accounts for the cost of living in Philadelphia and the specialized skills required for this senior-level position within a large technology and media company like Comcast. Benefits:

• Comprehensive Health, Dental, and Vision Insurance: Offering robust coverage options to support employee well-being.

• 401(k) Retirement Plan: With company matching contributions to help employees save for the future.

• Paid Time Off (PTO): Including vacation days, sick leave, and paid holidays, designed to promote work-life balance.

• Employee Discounts: On Comcast services like internet, cable TV, and mobile.

• Professional Development: Opportunities for training, workshops, conferences, and tuition reimbursement to support continuous learning and career growth.

• Parental Leave: Generous paid leave for new parents.

• Life and Disability Insurance: Providing financial security for employees and their families.

• Employee Assistance Program (EAP): Offering confidential counseling and support services.

Working Hours:

• Standard full-time hours are typically 40 hours per week.

• The role requires flexibility, with the potential for variable schedules, including nights and weekends, as dictated by project deadlines and business needs.

📝 Enhancement Note: The salary estimate is based on data from reputable compensation resources for similar roles in major metropolitan areas like Philadelphia, considering the experience level and industry. The benefits listed are typical for large corporations like Comcast and are designed to attract and retain top talent, reflecting a commitment to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Media and Technology. Comcast is a Fortune 50 leader, operating at the intersection of content, connectivity, and technology, driving innovation in entertainment and online experiences. This dynamic environment requires adaptability and a forward-thinking approach to design and user engagement.

Company Size: Large enterprise (over 10,000 employees). This scale means established processes, significant resources, and a wide array of opportunities for specialization and advancement, but also requires navigating complex organizational structures.

Founded: 1963. With a long history, Comcast has evolved significantly, demonstrating a capacity for adaptation and growth, which is reflected in its current innovative business ventures.

Team Structure:

• Operations Team: While not explicitly detailed, a Sr. UX Designer would likely be part of a larger Product, Design, or Digital Experience team. This team would encompass various roles such as UX researchers, UI designers, content strategists, and potentially UX writers.

• Reporting Structure: The role likely reports to a Director or VP of UX/Product Design, who oversees the strategic direction of user experience across multiple product lines or platforms.

• Cross-functional Collaboration: The Sr. UX Designer will work closely with Product Managers, Engineering teams (front-end and back-end developers), Marketing, Content teams, and potentially Research and Development departments to ensure a unified and effective digital product strategy.

Methodology:

• Data Analysis and Insights: Leveraging user research, analytics, and A/B testing to inform design decisions and measure their impact on key performance indicators (KPIs).

• Workflow Planning and Optimization: Developing and refining design processes to ensure efficiency, quality, and timely delivery of design assets and strategies.

• Automation and Efficiency Practices: Exploring and implementing tools and methods that streamline design workflows and improve team productivity.

Company Website: https://www.comcast.com/

📝 Enhancement Note: Understanding Comcast's industry position and size is crucial. For operations professionals, this means recognizing the potential for large-scale process implementation, the need for robust documentation, and the importance of aligning with established corporate strategies and guidelines.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Emerging Leader. This role represents a significant step beyond junior or mid-level design positions. It implies a high degree of autonomy, strategic influence, and the responsibility for guiding complex projects and mentoring others. In an operations context, this is akin to a Senior Analyst or Manager role focused on process improvement and team enablement.

Reporting Structure: Typically reports to a Director or VP of Design/Product. This placement indicates a strategic level of involvement, influencing departmental goals and contributing to broader organizational objectives.

Operations Impact: The Sr. UX Designer's work directly impacts customer acquisition, retention, satisfaction, and ultimately, revenue through enhanced digital product usability and engagement. By optimizing user experiences, this role contributes to reducing churn, increasing conversion rates, and driving adoption of Comcast's services and platforms.

Growth Opportunities:

• Operations Skill Advancement: Potential to move into a UX Lead or Managerial role, overseeing a team of designers and strategists, or specializing in a specific area like UX Research, Interaction Design, or Design Systems.

• Industry-Specific Learning: Opportunities to deepen expertise in media, telecommunications, and technology sectors, understanding the unique user needs and market dynamics. Comcast often provides access to industry conferences, workshops, and advanced training programs.

• Leadership Potential: Development of leadership skills through project ownership, cross-functional team guidance, and contributing to strategic planning. This can lead to opportunities in product leadership or broader organizational strategy roles.

📝 Enhancement Note: The senior level of this UX role offers substantial growth potential, mirroring senior operations positions. Candidates should focus on demonstrating their strategic thinking, leadership capabilities, and ability to drive significant business outcomes, which are key differentiators for advancement.

🌐 Work Environment

Office Type: Primarily on-site, with potential for hybrid arrangements depending on team and company policies. The description emphasizes "Consistent exercise of independent judgment and discretion" and "Regular, consistent and punctual attendance," suggesting a need for physical presence and engagement within the office environment.

Office Location(s): Philadelphia, PA, with a specific address at 1800 Arch St. This location is a major Comcast hub, likely offering state-of-the-art facilities and a collaborative atmosphere.

Workspace Context:

• Collaborative Environment: The role necessitates close collaboration with diverse teams (Product, Engineering, Marketing). The Philadelphia office likely features open-plan workspaces, meeting rooms, and common areas designed to foster interaction and idea exchange.

• Operations Tools and Technology: Access to industry-standard design software (Figma), collaboration tools (e.g., Slack, Jira, Confluence), and potentially internal Comcast platforms for user research and analytics.

• Team Interaction Opportunities: Regular team meetings, design critiques, brainstorming sessions, and cross-functional project reviews are integral to the work.

Work Schedule:

• Standard full-time, 40 hours per week.

• Requires flexibility for variable schedules, including nights and weekends, to meet project deadlines. This is common in fast-paced tech environments where product launches or critical updates may require extended work periods.

📝 Enhancement Note: The emphasis on on-site work and variable hours is typical for large tech companies requiring close collaboration and rapid response. Operations professionals should be prepared to articulate how they manage their time effectively and contribute to team goals within such an environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Deep dive into your experience, leadership style, and understanding of UX strategy.

• Portfolio Presentation: A critical stage where you present 2-3 key case studies from your portfolio, detailing your process, contributions, and impact. Be prepared to discuss your design decisions, challenges, and solutions.

• Skills Assessment / Design Challenge: May involve a practical exercise, such as a design critique, a take-home challenge, or a live whiteboarding session to evaluate your problem-solving skills and design thinking.

• Cross-functional Interviews: Meetings with potential peers and stakeholders from Product, Engineering, and Marketing to assess collaboration skills and alignment.

• Final Round: Often with senior leadership to confirm strategic fit and overall suitability for the role.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best represent your senior-level experience, strategic thinking, and impact on business objectives. Prioritize projects with measurable results.

• Tell a Story: Structure each case study as a narrative: problem definition, your role and responsibilities, the process (research, ideation, iteration), the solution, and the measurable outcomes (quantify impact whenever possible).

• Highlight Strategic Input: Emphasize how you influenced the overall UX strategy, not just the execution of design tasks. Discuss how you aligned design with business goals and user needs.

• Showcase Collaboration: Be ready to discuss how you worked with cross-functional teams, managed feedback, and navigated differing opinions.

• Tool Proficiency: Be prepared to discuss your proficiency with tools like Figma and how they contribute to your workflow and collaboration.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly understand the brief and the target audience.

• Focus on Process: Demonstrate your design process, even in a condensed format. Explain your assumptions and rationale.

• Prioritize and Scope: For live challenges, focus on the most critical aspects of the problem and clearly articulate your approach and trade-offs.

• Communicate Clearly: Practice articulating your thoughts and design decisions concisely and effectively.

📝 Enhancement Note: The interview process for a senior role emphasizes strategic thinking, leadership, and the ability to demonstrate impact. For operations candidates, this translates to preparing to discuss process improvements, efficiency gains, and how their work contributes to broader business objectives, using case studies from their own experience.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborative design, wireframing, prototyping, and creating design systems. Proficiency is a core requirement.

• Prototyping Tools: While Figma is primary, familiarity with other tools like InVision, Axure, or Adobe XD may be beneficial.

• User Research Tools: Experience with platforms for surveys (e.g., SurveyMonkey, Qualtrics), user testing (e.g., UserTesting.com, Maze), and potentially qualitative data analysis tools.

• Collaboration & Project Management Tools: Proficiency with Jira, Confluence, Asana, or Trello for task tracking, workflow management, and documentation.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or internal Comcast analytics platforms to track user behavior and measure design impact.

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or even advanced Excel for presenting data insights to stakeholders.

• A/B Testing Tools: Understanding of platforms and methodologies for conducting A/B tests to optimize user experiences.

CRM & Automation:

• While not directly managing CRM systems, understanding how UX design impacts CRM data capture and user journeys within CRM-integrated applications is valuable.

• Familiarity with automation concepts in design workflows (e.g., design system components, scripting) can be advantageous.

📝 Enhancement Note: A deep understanding of the UX/UI toolchain is critical. For operations professionals, this translates to being proficient in the specific CRM, marketing automation, analytics, and project management tools that are standard in their field, and understanding how to leverage them for process optimization and data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value at Comcast, emphasizing a relentless focus on understanding and meeting customer needs through exceptional digital experiences. This translates to data-driven design decisions that prioritize user satisfaction and loyalty.

• Innovation: Encouraging exploration of new technologies, design approaches, and creative solutions to solve complex problems and stay ahead in the rapidly evolving media and technology landscape.

• Collaboration: Fostering a team-oriented environment where open communication, idea sharing, and constructive feedback are encouraged across all departments.

• Excellence & Accountability: Driving for high-quality outcomes, taking ownership of projects, and consistently delivering impactful results that align with business objectives.

• Inclusion: Promoting a diverse and inclusive workplace where all voices are valued, contributing to richer perspectives and more equitable design solutions.

Collaboration Style:

• Cross-functional Integration: A highly collaborative approach, working closely with Product Management, Engineering, Marketing, and other stakeholders to ensure that user experience considerations are integrated into all stages of product development and strategy.

• Process Review & Feedback: Open to design critiques and feedback sessions, viewing them as opportunities for continuous improvement and collective problem-solving.

• Knowledge Sharing: Encouraging the sharing of best practices, research insights, and design patterns across teams to elevate the overall standard of UX within the organization.

📝 Enhancement Note: Comcast's stated values, particularly customer-centricity and innovation, are directly reflected in the UX Designer role. For operations candidates, understanding how these values translate into day-to-day work, decision-making processes, and performance expectations is key to demonstrating cultural alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Large-Scale Complexity: Working within a large organization like Comcast presents challenges in aligning diverse stakeholder needs, adhering to established brand guidelines, and integrating UX solutions across multiple product lines and platforms.

• Keeping Pace with Technology: The rapid evolution of digital technologies and user expectations requires continuous learning and adaptation to ensure designs remain cutting-edge and relevant.

• Balancing User Needs with Business Objectives: Finding the optimal balance between delivering exceptional user experiences and meeting critical business goals (e.g., revenue targets, customer acquisition, operational efficiency) is an ongoing challenge.

• Driving Design Adoption: Effectively championing design-led solutions and influencing product roadmaps within a matrixed organization can be challenging, requiring strong communication and persuasion skills.

Learning & Development Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in UX strategy, design systems, accessibility, and emerging design technologies through internal training, workshops, and potentially external certifications.

• Industry Exposure: Access to Comcast's extensive resources, including internal research, industry conferences (e.g., UXPA, Nielsen Norman Group events), and cross-departmental learning initiatives.

• Leadership Development: Potential for growth into leadership roles, managing teams, or taking on strategic initiatives that impact product direction and business outcomes. Mentorship programs may also be available.

📝 Enhancement Note: Identifying potential challenges and framing them as opportunities for growth and learning is a key aspect of senior-level interviews. For operations professionals, this means demonstrating foresight regarding process bottlenecks, stakeholder alignment issues, and technology adoption hurdles, along with proposed solutions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence stakeholders with differing opinions on a design direction. How did you approach it, and what was the outcome?" (Focus on your communication, negotiation, and data-driven advocacy skills.)

• "How do you prioritize competing design requests when working on multiple projects with tight deadlines?" (Highlight your project management, prioritization frameworks, and ability to manage scope.)

• "Walk us through your process for conducting user research. How do you ensure your findings translate into actionable design improvements?" (Emphasize your systematic approach and ability to connect research to tangible outcomes.) Company & Culture Questions:

• "What excites you about Comcast's mission and its position in the media and technology industry?" (Research Comcast's recent initiatives, products, and strategic goals.)

• "How do you see your UX philosophy aligning with Comcast's customer-centric operating principles?" (Connect your approach to their stated values and customer focus.)

• "Describe your experience mentoring junior designers or contributing to team knowledge sharing." (Provide specific examples of how you've helped others grow.) Portfolio Presentation Strategy:

• Quantify Impact: For each case study, clearly state the problem, your role, the solution, and the measurable results (e.g., "increased conversion by 15%", "reduced task completion time by 20%", "improved customer satisfaction scores by X points").

• Focus on Strategy: Explain why you made certain design decisions, linking them to user needs and business objectives. Discuss how you contributed to the overall strategic direction.

• Demonstrate Process: Clearly articulate your design process, including research methods, ideation techniques, prototyping, testing, and iteration cycles.

• Be Prepared for Deep Dives: Anticipate detailed questions about your choices, challenges encountered, and how you overcame them. Be ready to discuss alternative solutions you considered.

📝 Enhancement Note: Preparing for this interview involves showcasing not just design skills but also strategic thinking, leadership potential, and a data-driven approach to problem-solving, mirroring the expectations for senior operations roles.

📌 Application Steps

To apply for this Sr. UX Designer position:

• Submit your application through the Comcast Careers portal link provided.

• Tailor Your Resume: Highlight relevant experience (5-7 years), specific skills (Figma, UX Strategy, User Research, Prototyping), and quantifiable achievements that align with the job description's responsibilities and requirements. Use keywords from the listing.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that demonstrate strategic impact, end-to-end UX process, and quantifiable results. Ensure your portfolio is easily accessible (e.g., via a link on your resume or application).

• Prepare Your Narrative: Practice articulating your experience and portfolio case studies, focusing on your strategic contributions, problem-solving approach, and leadership potential. Be ready to discuss how you align with Comcast's values.

• Research Comcast: Understand their current products, services, recent news, and stated operating principles to demonstrate genuine interest and cultural fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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