Sr. Product Designer (UI/UX) - Docket

📍 Job Overview

Job Title: Sr. Product Designer (UI/UX) - Docket

Company: ServiceCore

Location: Denver, Colorado, United States

Job Type: Full-Time

Category: Product Design / UI/UX Operations

Date Posted: May 26, 2026

Experience Level: Mid-Senior Level (5+ years)

Remote Status: Hybrid

🚀 Role Summary

• This Senior Product Designer role is paramount in shaping the user experience and interface of ServiceCore's web and mobile applications, with a strong emphasis on an AI-first approach to product development and design collaboration.

• The position demands a proactive integration of AI tools into daily workflows for research synthesis, rapid prototyping, and design system maintenance, setting a precedent for the design team.

• The designer will lead research activities, including user interviews and usability testing, leveraging AI to enhance synthesis and pattern recognition.

• This role requires a strong understanding of B2B SaaS product design principles and the ability to translate customer needs and market insights into intuitive and compelling user experiences.

📝 Enhancement Note: While the title is "Sr. Product Designer (UI/UX)", the description heavily emphasizes operations-like responsibilities, particularly in process improvement through AI integration, research synthesis, and design system maintenance. This suggests the role bridges traditional product design with operational efficiency in the design process. The "AI-first approach" and expectation for proactive AI tool utilization position this as a forward-thinking role within the design function, akin to an operations role driving efficiency through new technologies.

📈 Primary Responsibilities

• Lead comprehensive customer, product, and market research initiatives, including user interviews and usability testing, by strategically employing AI tools to accelerate synthesis, identify patterns, and streamline documentation.

• Foster close collaboration with product managers and engineering teams to deliver high-quality products and exceptional user experiences within a dynamic, AI-first development environment.

• Proactively identify and anticipate evolving customer needs, translating them into innovative and effective design solutions.

• Leverage both qualitative and quantitative insights to drive informed and strategic design decision-making throughout the product lifecycle.

• Employ a rigorous user-centered design process, encompassing the creation of end-to-end user journeys, wireframes, prototypes, and high-fidelity designs, utilizing AI to expedite the transition from concept to functional prototype.

• Design and build user experiences that are not only intuitive and effortless to use but also compelling enough to foster sustained user adoption and engagement.

• Contribute to and maintain design system components by effectively using AI tools, ensuring the scalability, consistency, and comprehensive documentation of the design system.

• Champion and model best practices for AI-assisted design workflows, actively sharing learnings, advocating for emerging tools, and empowering the broader design team to enhance their productivity and capabilities.

📝 Enhancement Note: The responsibilities highlight a blend of core design tasks and operational efficiency improvements, particularly in research synthesis, prototyping, and design system management, driven by AI. This suggests a need for candidates who can not only design but also optimize the design process itself.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, UI/UX Design, Graphic Design, or a related field, or equivalent practical experience.

Experience: 5 or more years of hands-on experience as a product or UI/UX designer for a SaaS company, focusing on web and mobile platforms.

Required Skills:

• Demonstrated expertise in UI Design and UX Design principles and best practices.

• Proven ability to actively use AI tools within the design workflow for tasks such as research synthesis, documentation, rapid prototyping, and design system component generation.

• Proficiency in creating end-to-end user journeys, wireframes, prototypes, and high-fidelity designs.

• Experience in leading and conducting user research, including user interviews and usability testing.

• Strong understanding of product thinking, systems thinking, and storytelling principles as applied to design.

• Experience in developing and maintaining design systems or reusable design components, including thorough documentation.

• Expert-level proficiency with design tools such as Figma, Figma Make, Claude, and Adobe Creative Suite.

Preferred Skills:

• Experience in B2B SaaS product design and a deep understanding of business-to-business customer needs.

• Experience or interest in moderating customer interviews and usability sessions.

• Experience or interest in facilitating creative requirements sessions, such as Design Sprints.

• Familiarity with project management and collaboration tools like Jira, Confluence, Miro, and Slack.

• Understanding of inclusive design principles.

• Experience crafting visually compelling and usable interfaces.

📝 Enhancement Note: The emphasis on AI tool utilization and its demonstrated application in the design process is a critical, unique qualification for this role, distinguishing it from standard UI/UX positions. The requirement for a portfolio showcasing research-to-release projects underscores the need for end-to-end ownership.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a clear progression from initial research and ideation through to final design implementation and launch, demonstrating end-to-end project ownership.

• Include case studies that highlight how user insights and data (qualitative and quantitative) were synthesized and translated into design decisions.

• Present examples of how AI tools were leveraged to enhance efficiency, accelerate workflows, or improve design outcomes within specific projects.

Process Documentation:

• Provide examples of user journey mapping and workflow design, illustrating how complex user flows and edge cases were considered.

• Illustrate your approach to usability testing and how feedback was incorporated to iterate on designs, showing a commitment to continuous improvement.

• Detail your experience with agile development processes and how design integrates seamlessly with engineering sprints and product roadmaps.

• Showcase how design systems are documented and maintained to ensure scalability and consistency across multiple products or features.

📝 Enhancement Note: The portfolio requirements are heavily weighted towards demonstrating the practical application of AI in the design process and the ability to manage and scale design systems, reflecting an operational focus on efficiency and maintainability within the design function.

💵 Compensation & Benefits

Salary Range: $130,000 - $160,000 USD per year, based on experience.

Benefits:

• Unlimited Paid Time Off (PTO)

• Comprehensive Healthcare, Dental, and Vision Insurance

• 401K plan with company match

• 10 Paid Company Holidays

• Regular team lunches and a fully stocked kitchen (for Denver-based employees)

• Company-provided hardware of choice and configuration

• Bi-weekly meal service stipend for remote employees

• "Meet and eat" opportunities with other remote employees

• Bi-annual trips for company-wide meetings and social events

Working Hours: Standard full-time hours, likely around 40 hours per week, with flexibility implied by the hybrid and remote options.

📝 Enhancement Note: The salary range is explicitly provided. The benefits list is comprehensive, with specific provisions for both in-office and remote employees, indicating a well-rounded benefits package designed to support a distributed workforce. The salary is benchmarked against industry standards for Senior Product Designers in a major metropolitan area like Denver, considering the SaaS/B2B tech sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, specifically B2B SaaS for the portable sanitation industry, focusing on improving customer efficiency and revenue.

Company Size: While not explicitly stated, the description implies a growing company with established processes and a focus on innovation, likely in the mid-size to large-enterprise range given the need for specialized roles like Senior Product Designer and the mention of multiple agile teams.

Founded: Not explicitly stated, but the company's mission to transform the portable sanitation industry suggests a history of growth and development within this niche.

Team Structure:

• The Senior Product Designer will be part of a product and design team that collaborates closely with product management and engineering.

• The role is expected to lead design practices and influence product roadmaps, indicating a degree of autonomy and direct impact.

Methodology:

• The company emphasizes an "AI-first approach" to product development and collaboration, expecting designers to be early adopters and champions of AI tools.

• A strong commitment to user-centered design principles is evident, with a focus on research, data-driven decision-making, and iterative design.

• Agile development methodologies are central to the product development process, requiring designers to work efficiently within sprints and adapt to fast-paced environments.

Company Website: https://servicecore.com/

📝 Enhancement Note: The company culture values innovation, customer focus, and results, with a unique emphasis on leveraging AI to drive efficiency and improve product development processes. This "AI-first" mandate is a significant cultural differentiator.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a need for significant experience and the ability to operate with a high degree of autonomy. The role is expected to not only execute design tasks but also to lead, mentor, and establish best practices, particularly around AI integration and design systems.

Reporting Structure: While not explicitly detailed, a Senior Product Designer typically reports to a Design Lead, Head of Product, or Director of Product Design. The emphasis on influencing product roadmaps suggests direct interaction with product management and engineering leadership.

Operations Impact: The designer's work directly influences the efficiency and revenue of B2B customers by improving the usability and effectiveness of ServiceCore's SaaS platform. By leading with AI and optimizing design processes, this role contributes to faster product delivery, better user adoption, and ultimately, stronger customer outcomes.

Growth Opportunities:

• Opportunity to become a subject matter expert in AI-assisted design and influence the broader adoption of these tools within the company.

• Potential to lead design initiatives, mentor junior designers, and contribute to the strategic direction of the product roadmap.

• Advancement to Design Lead or Managerial roles, or specialization in areas like Design Systems or UX Research leadership.

• Continuous learning and development through exposure to cutting-edge AI tools and participation in a hyper-growth environment.

📝 Enhancement Note: The growth trajectory for this role is significant, offering not just design execution but also leadership in emerging technologies (AI) and process optimization within the design function. This is a key selling point for ambitious designers looking to make a strategic impact.

🌐 Work Environment

Office Type: The Denver office offers a casual, open-office environment designed to foster collaboration, with amenities like a fully stocked kitchen and regular company events.

Office Location(s): Denver, Colorado, with options for hybrid work.

Workspace Context:

• For in-office employees, the environment is collaborative and amenity-rich, supporting team interaction and a positive work experience.

• For remote employees, comprehensive equipment and stipends are provided to ensure a productive and comfortable home office setup, including optional ergonomic enhancements.

• Both environments facilitate interaction with colleagues, whether in person or virtually, supporting the company's emphasis on collaboration and team cohesion.

Work Schedule: The role is full-time, with flexibility offered through hybrid and remote work arrangements. This allows for a healthy work-life balance, accommodating personal needs while ensuring productivity and contribution to agile team cycles.

📝 Enhancement Note: The company offers distinct but equally supportive work environments for both in-office and remote employees, emphasizing flexibility and providing the necessary tools and resources for success in either setting. This caters to a modern workforce seeking work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review your application, focusing on experience, demonstrated AI tool usage, and portfolio relevance.

• Portfolio Review: Expect a deep dive into your portfolio with a hiring manager or design lead. Be prepared to articulate your design process, decision-making rationale, and specifically how you've utilized AI tools to achieve project goals and improve efficiency. Showcase end-to-end projects from research to release.

• Design Challenge/Exercise: A practical exercise may be given, potentially involving a design problem that requires you to demonstrate your approach to user research, problem-solving, and AI integration. This could be a take-home assignment or a live working session.

• Cross-functional Interviews: You may meet with product managers, engineers, and potentially other stakeholders to assess collaboration skills, communication, and alignment with the company's AI-first and user-centered approach.

• Final Interview: A discussion with senior leadership to assess strategic thinking, cultural fit, and overall potential for impact.

Portfolio Review Tips:

• Highlight AI Integration: Dedicate specific sections or call-outs within your case studies to demonstrate how AI tools were used, the problems they solved, and the impact they had on your workflow and outcomes. Quantify benefits where possible (e.g., "reduced research synthesis time by X%").

• Showcase Process & Impact: Clearly articulate your design process, from problem definition and research to iteration and final delivery. Focus on the "why" behind your decisions and the measurable impact of your designs on user behavior and business goals.

• Design Systems Expertise: Include examples of your work on design systems, demonstrating your understanding of component-based design, scalability, and documentation.

• Tell a Story: Structure your case studies as compelling narratives that highlight challenges, your unique contributions, and the successful resolution of problems.

Challenge Preparation:

• Embrace AI: If given a design challenge, consider how you would naturally incorporate AI tools into your process, even if not explicitly asked. Be ready to discuss this approach.

• Focus on User Needs: Ground your solutions in user research and a clear understanding of the problem you're trying to solve.

• Communicate Effectively: Practice articulating your thought process, design rationale, and any trade-offs you considered.

📝 Enhancement Note: The interview process is heavily geared towards evaluating the candidate's practical, real-world application of AI in design, their ability to manage design systems, and their overall strategic thinking and collaboration skills. A strong, AI-centric portfolio is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaboration. Proficiency in advanced features and potentially Figma Make for AI-assisted creation.

• Adobe Creative Suite: For graphic design, image editing, and potentially illustration or motion graphics needs.

• AI Design Tools: This is a critical category. Candidates are expected to be proficient with tools like Claude for AI-assisted content generation, research synthesis, and documentation, and potentially other emerging AI design platforms or plugins.

• Prototyping Tools: Beyond Figma's built-in capabilities, this could include tools like InVision or Axure if used for more complex interactive prototypes.

Analytics & Reporting:

• Jira: For project tracking, sprint management, and issue resolution within agile development cycles.

• Confluence: For documentation, knowledge sharing, and maintaining project information.

• Miro: For collaborative whiteboarding, brainstorming, user journey mapping, and design sprints.

CRM & Automation:

• Slack: Primary communication tool for team collaboration and quick information exchange.

• While not directly a design tool, understanding of how designs integrate with CRM systems (like Salesforce, though not specified here) could be beneficial for context in B2B SaaS.

📝 Enhancement Note: The explicit mention of Figma, Figma Make, Claude, and Adobe highlights the expected technical proficiency. The emphasis on AI tools like Claude for specific functions (research synthesis, documentation) is a key differentiator for this role's technology stack requirements.

👥 Team Culture & Values

Operations Values:

• Love Our Customers: Design decisions are driven by a deep understanding of customer needs and a commitment to improving their business operations and efficiency.

• Be Real: Encourages authenticity, transparency, and direct communication within the team and with stakeholders.

• Give a Shit: Fosters a culture of care and accountability for the product, the team, and the customer's success.

• Deliver Results: A strong focus on achieving tangible outcomes, improving efficiency, and driving revenue for customers through effective product design.

• Keep It Fun: Promotes a positive and engaging work environment where creativity and collaboration thrive.

Collaboration Style:

• AI-Augmented Collaboration: Actively uses AI tools to enhance collaboration, streamline communication, and accelerate shared workflows.

• Cross-Functional Integration: Works closely with product managers, engineers, customer success, marketing, and sales to ensure a unified product vision and seamless execution.

• Data-Driven & User-Centric: Employs a collaborative approach that relies on insights from user research, data analytics, and market feedback to inform design strategy and execution.

• Agile & Iterative: Embraces an agile mindset, valuing iterative development, continuous feedback, and adaptability in a fast-paced environment.

📝 Enhancement Note: The company's core values are deeply integrated into its operational philosophy, emphasizing customer success, accountability, and a forward-thinking approach to technology adoption (AI). The collaboration style is designed to be highly integrated and efficient, leveraging technology to achieve these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Pioneering AI in Design: Leading the charge in integrating and optimizing AI tools for design workflows, which may involve overcoming initial resistance, establishing best practices, and continuous learning as AI technology evolves rapidly.

• Balancing Innovation with Scalability: Developing cutting-edge user experiences while ensuring they are supported by a scalable and maintainable design system, especially within a growing SaaS product.

• Translating Complex B2B Needs: Designing intuitive interfaces for complex business processes in the B2B SaaS space, requiring a deep understanding of customer operations and industry-specific challenges.

• Cross-Functional Alignment: Effectively communicating design vision and strategy to diverse stakeholders (engineering, product, sales, marketing) and ensuring alignment across teams in a fast-paced environment.

Learning & Development Opportunities:

• AI Tool Mastery: Deepen expertise in current and emerging AI tools for design, potentially becoming a go-to resource for the team.

• Design Leadership: Develop leadership skills by mentoring junior designers, leading design initiatives, and influencing product strategy.

• Industry Expertise: Gain in-depth knowledge of the portable sanitation industry and B2B SaaS operations, enhancing your ability to design impactful solutions.

• Agile & Product Development: Further refine skills in agile methodologies, product thinking, and cross-functional collaboration within a high-growth tech company.

📝 Enhancement Note: This role presents a unique opportunity to be at the forefront of AI adoption in design, offering significant challenges and growth potential for individuals eager to innovate and lead.

💡 Interview Preparation

Strategy Questions:

• AI Integration Strategy: Be prepared to discuss your current AI tool usage, how you've leveraged AI to solve specific design problems, improve efficiency, or enhance user outcomes. Discuss how you stay updated on new AI tools and how you'd champion their adoption within a team.

• Design System Philosophy: Explain your approach to building and maintaining scalable design systems. Discuss the components of a robust design system and how you ensure its adoption and consistent use by development teams.

• User-Centered Design Process: Walk through a complex project from your portfolio, detailing your research methods, how you synthesized insights, how you iterated based on feedback, and how you ensured the final design met user needs and business objectives.

• AI in Research Synthesis: Describe how you would use AI tools to synthesize findings from user interviews or usability testing. Provide examples of patterns or insights you might expect AI to help uncover.

Company & Culture Questions:

• AI-First Approach: Discuss your understanding of and enthusiasm for an "AI-first" approach to product development and design. How do you see AI transforming the role of a product designer?

• B2B SaaS Experience: Articulate your experience in designing for B2B SaaS, focusing on how you understand and address the unique needs of business users and their operational workflows.

• Core Values Alignment: How do ServiceCore's core values (Love Our Customers, Be Real, Give a Shit, Deliver Results, Keep It Fun) resonate with your own work philosophy and experience? Provide examples.

Portfolio Presentation Strategy:

• Structure for Impact: Organize your portfolio to clearly highlight your AI tool usage, design process, and the measurable impact of your work. Use clear headings and concise descriptions for each case study.

• Quantify Achievements: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improvements in conversion rates, task completion times, user satisfaction scores).

• Tell the AI Story: For each relevant project, clearly articulate the specific AI tools used, the problem they helped solve, and the tangible benefits they brought to the design process or outcome.

• Focus on End-to-End Ownership: Ensure your case studies demonstrate your ability to take a project from initial research and conceptualization through to final implementation and post-launch analysis.

📝 Enhancement Note: The interview process places significant emphasis on practical application of AI in design and strategic thinking, requiring candidates to demonstrate not just design skills but also operational efficiency improvements driven by technology and a deep understanding of B2B SaaS customer needs.

📌 Application Steps

To apply for this operations-focused product design position:

• Submit your application through the provided link on the ServiceCore careers page.

• Portfolio Customization: Tailor your portfolio to prominently feature case studies that demonstrate your AI tool integration, your experience with design systems, and your ability to drive efficiency and deliver results in B2B SaaS environments.

• Resume Optimization: Ensure your resume clearly highlights your 5+ years of experience in product/UI/UX design for SaaS, specifically mentioning your proficiency with AI tools like Claude and Figma, and your experience in user research and design systems.

• Interview Preparation: Practice articulating your design process, your approach to AI-assisted workflows, and how you align with ServiceCore's core values. Be ready to discuss specific examples of how you've improved efficiency or solved complex problems through design.

• Company Research: Thoroughly research ServiceCore's mission, its product offerings in the portable sanitation industry, and its AI-first approach. Understand their customer base and business challenges to better tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.