Sr. Manager, Software Engineering - Logging UI

📍 Job Overview

Job Title: Sr. Manager, Software Engineering - Logging UI

Company: New Relic

Location: Portland, Oregon, USA

Job Type: Full-Time

Category: Engineering Management / Software Development

Date Posted: 2026-05-27

Experience Level: 10+ Years

Remote Status: Remote OK (Hybrid or Fully Remote options available, with primary office in Portland, OR)

🚀 Role Summary

• Lead and mentor a talented team of software engineers responsible for developing and maintaining the user interface for New Relic's critical Logging product, a key component of their observability platform.

• Drive the technical and product strategy for the Logging UI, acting as a crucial bridge between high-level business objectives and seamless technical execution to ensure maximum user and business value.

• Oversee the entire software development lifecycle (SDLC), ensuring the timely delivery of high-quality features, bug fixes, and continuous improvements to a complex, data-intensive web application.

• Champion engineering excellence by promoting best practices in software engineering, architectural decision-making, and fostering a culture of innovation, quality, and high performance within the team.

📝 Enhancement Note: This role is positioned within the Engineering Management track, focusing on leading a specialized team responsible for a core user-facing component of an observability platform. The emphasis on "data-intensive web applications" and "observability" suggests a need for candidates with experience in handling large datasets and understanding the nuances of monitoring and logging technologies. The mention of "AI-first world" and "AI-driven SDLC" indicates a forward-looking approach to software development.

📈 Primary Responsibilities

• Manage, mentor, and develop a team of software engineers, including conducting regular 1:1s, providing coaching, and facilitating performance management to foster career growth and team cohesion.

• Drive the execution of the product roadmap for the Logging UI, effectively managing the backlog of features and bug fixes to ensure timely and high-quality delivery.

• Collaborate closely with Product Management, Design, and other engineering leaders to define and refine the vision, strategy, and roadmap for the Logging UI.

• Define and execute the long-term technical vision for the team, making critical architectural decisions and fostering an environment conducive to innovation, experimentation, and continuous learning.

• Champion and implement continuous improvements in engineering practices, processes, and overall quality, promoting best practices in software engineering and ensuring the creation of scalable, maintainable, and performant solutions.

• Foster a positive, inclusive, and high-performance team culture where engineers feel empowered, motivated, and valued, contributing to a healthy work environment.

📝 Enhancement Note: The responsibilities clearly outline a blend of people management, technical leadership, and strategic product input. The emphasis on "balancing and prioritizing incoming requests with limited capacity" signifies a need for strong resource management and prioritization skills within the technical strategy domain.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Computer Science, Engineering, or a related field is typically expected for this level of management role in the tech industry.

Experience:

• 10+ years of progressive experience in software engineering.

• A minimum of 5 years in a people management role, leading and developing software engineering teams.

• Proven experience leading the development of complex, data-intensive web applications.

Required Skills:

• People Management & Leadership: Proven ability to lead, mentor, and grow engineering teams, including performance management and career development.

• Software Engineering Expertise: Deep understanding of software development principles, best practices, and the full software development lifecycle (SDLC).

• Technical Strategy & Architecture: Experience defining and executing technical roadmaps, making sound architectural decisions, and driving innovation.

• Product Collaboration: Excellent communication and interpersonal skills for effective collaboration with Product Management, Design, and other cross-functional stakeholders.

• Agile & DevOps: Strong understanding of Agile development methodologies (Scrum/Kanban) and modern DevOps practices.

• Web Application Development: Hands-on experience with complex, data-intensive web applications.

Preferred Skills:

• Experience in the observability, monitoring, or logging space.

• Experience with spec-driven development and transitioning teams to an AI-driven SDLC.

• Familiarity with modern front-end technologies and frameworks (e.g., React, TypeScript, GraphQL).

• Experience with data visualization libraries.

• Experience working in a remote or distributed team environment.

📝 Enhancement Note: The "10+ years of experience" combined with "5 years in a people management role" clearly defines this as a senior leadership position. The preferred skills, particularly in front-end technologies and observability, suggest a strategic advantage for candidates with domain-specific knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Leadership Case Studies: Examples demonstrating successful team leadership, including team growth, performance improvement initiatives, and fostering a positive engineering culture.

• Technical Strategy & Execution: Documentation or case studies showcasing the development and implementation of a technical strategy for a complex web application, including architectural decisions and their impact.

• Product Roadmap Management: Evidence of managing product roadmaps, prioritizing features, and delivering against defined objectives, potentially including examples of balancing competing priorities.

• Process Improvement Initiatives: Examples of identifying and implementing improvements in engineering processes, SDLC, or DevOps practices to enhance efficiency, quality, and scalability.

Process Documentation:

• Workflow Design and Optimization: Showcase experience in designing, optimizing, and documenting software development workflows, from ideation to deployment.

• Implementation and Automation: Demonstrate experience in implementing new processes or automating parts of the SDLC, such as CI/CD pipelines, testing frameworks, or release management.

• Measurement and Performance Analysis: Evidence of establishing metrics to track team performance, project delivery, and system quality, and using this data to drive further improvements.

📝 Enhancement Note: For a management role, the portfolio should emphasize leadership impact, strategic thinking, and process improvement rather than individual code contributions. The focus should be on how the candidate has enabled teams to deliver value and improve their processes.

💵 Compensation & Benefits

Salary Range: $207,000 - $280,000 USD per year.

Benefits:

• Comprehensive healthcare, dental, and vision insurance plans.

• Robust parental leave and planning support.

• Mental health benefits to support employee well-being.

• 401(k) plan with a company match to aid retirement savings.

• Flexible time-off (Flex PTO) policy.

• 11 paid holidays per year.

• Volunteer time-off to support community engagement.

• Eligibility for a corporate bonus plan.

• Other competitive benefits designed to enhance employee lives.

Working Hours: Standard full-time work hours are implied (approximately 40 hours per week), with flexibility offered through the Flex Time-Off policy and the option for remote work.

📝 Enhancement Note: The provided salary range is a strong indicator for a Senior Manager role in a tech company like New Relic, located in a major tech hub like Portland. The benefits package is comprehensive, aligning with industry standards for senior positions in the tech sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Technology (Observability, AI-first platform). New Relic operates in the competitive SaaS market, providing a crucial platform for businesses to monitor and understand their digital operations, especially in the context of increasing complexity and AI adoption. This means the company values innovation, data-driven decision-making, and customer success.

Company Size: New Relic is a well-established, publicly traded company, likely falling into the large enterprise category (often 1,000+ employees). This typically means structured processes, defined career paths, significant resources, and a global presence, but also a need for agility and clear communication to maintain efficiency.

Founded: New Relic was founded in 2008. This provides a history of innovation and market presence, suggesting a mature but still evolving company culture that values experience and forward-thinking.

Team Structure:

• The Logging UI team is a specialized engineering unit within New Relic's broader engineering organization. It likely consists of software engineers (frontend, possibly full-stack), a dedicated manager (this role), and may interact closely with product managers, designers, and QA engineers.

• The reporting structure will place this Sr. Manager under a Director or VP of Engineering, with direct reports being the individual engineers on the team.

Methodology:

• Data Analysis and Insights: Given New Relic's core business, a strong emphasis on data-driven decision-making, performance analysis, and leveraging insights from user behavior and system metrics is expected.

• Workflow Planning and Optimization: The role demands strategic planning of development workflows, focusing on efficiency, scalability, and continuous improvement of the SDLC.

• Automation and Efficiency: Embracing modern DevOps practices and potentially AI-driven development to automate processes, streamline deployments, and enhance overall team productivity.

Company Website: https://newrelic.com/

📝 Enhancement Note: New Relic's focus on observability and an AI-first world suggests a culture that values technical depth, data-driven insights, and a proactive approach to technological advancement. As a large company, established processes are likely in place, but leadership roles are expected to drive innovation and team performance.

📈 Career & Growth Analysis

Operations Career Level: This role is at the Senior Manager level within Software Engineering. It signifies a transition from individual contribution or team lead to a dedicated people management and technical leadership role. The scope includes managing a critical product component, influencing technical strategy, and developing engineering talent. This is a key leadership position within the engineering organization.

Reporting Structure: The Sr. Manager will report to a Director or VP of Engineering, overseeing a team of individual contributor software engineers. This position requires strong collaboration with Product Management, Design, and potentially other engineering leadership roles.

Operations Impact: The Logging UI is a fundamental part of New Relic's observability platform, directly impacting millions of developers. The Sr. Manager's leadership directly influences the usability, performance, and feature set of this critical user-facing component, thereby impacting customer satisfaction, retention, and New Relic's competitive standing in the market. Success in this role contributes directly to revenue enablement through a superior product experience.

Growth Opportunities:

• Leadership Advancement: Potential to advance to Director or VP of Engineering roles, managing larger teams or broader product areas within New Relic.

• Technical Specialization: Opportunity to deepen expertise in observability, complex web applications, data visualization, or AI-driven development methodologies.

• Cross-Functional Leadership: Potential to move into broader product leadership or strategic initiatives within the company, leveraging a strong understanding of engineering and product development.

• Mentorship and Coaching: Continued development as a leader through mentoring opportunities and formal leadership training programs offered by New Relic.

📝 Enhancement Note: This is a strategic leadership role, not an operations role in the traditional sense of RevOps or Sales Ops. However, it shares the core tenets of driving efficiency, optimizing processes, and enabling business outcomes through effective team management and technical direction. The growth path clearly leads towards higher levels of engineering leadership.

🌐 Work Environment

Office Type: New Relic operates with a flexible workforce model, supporting fully office-based, fully remote, or hybrid arrangements. The primary office location for this role is Portland, Oregon. This means candidates can choose the work arrangement that best suits them, with the expectation of collaboration regardless of location.

Office Location(s): The primary office is in Portland, Oregon, USA. New Relic also has a global presence, but for this specific role, Portland is highlighted.

Workspace Context:

• Collaborative Environment: Regardless of the chosen work arrangement (remote, hybrid, office), the culture emphasizes collaboration. This role will involve frequent interaction with team members, product managers, designers, and other engineering leaders.

• Tools and Technology: Access to modern development tools, collaboration platforms (e.g., Slack, Zoom, etc.), and New Relic's own observability platform will be standard. The team will utilize modern front-end technologies and frameworks.

• Team Interaction: Opportunities for team meetings, virtual coffee chats, and structured collaborative sessions to ensure effective communication and team building, especially for remote and hybrid team members.

Work Schedule: While a standard 40-hour work week is typical, the "Flex Time-Off" policy suggests a focus on results and autonomy rather than strict adherence to hours. This allows for work-life balance and the ability to manage personal commitments, provided team responsibilities and deadlines are met.

📝 Enhancement Note: The flexible workforce model is a significant aspect of the work environment. Candidates should be comfortable with a remote-first or hybrid approach and possess strong self-management and communication skills to thrive.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications to assess alignment with core requirements. Candidates may be asked to provide initial information or complete a brief questionnaire.

• Hiring Manager Interview: A discussion with the hiring manager focusing on leadership experience, people management philosophy, technical background, and strategic thinking. This is where initial portfolio discussion might occur.

• Technical/Team Interviews: Interviews with senior engineers or peers on the team, potentially including a deep dive into technical strategy, architectural decision-making, and problem-solving. This may involve whiteboard exercises or system design discussions.

• Cross-Functional Interview: An interview with a Product Manager or Design lead to assess collaboration skills, product sense, and ability to work effectively with other departments.

• Executive/Director Interview: A final interview with a senior leader (Director/VP) to evaluate overall leadership potential, cultural fit, and strategic alignment with New Relic's mission.

Portfolio Review Tips:

• Focus on Impact: For a management role, emphasize the impact of your leadership and strategic decisions on team performance, product delivery, and business outcomes. Quantify achievements whenever possible.

• Process Improvement Case Studies: Detail specific instances where you identified process inefficiencies (e.g., in SDLC, team workflows, communication) and implemented solutions that led to measurable improvements in speed, quality, or team morale.

• Technical Strategy Articulation: Be prepared to walk through how you've developed and executed technical strategies, including how you've made architectural decisions, balanced competing priorities, and fostered innovation.

• People Management Examples: Use specific examples to illustrate your approach to mentoring, performance management, conflict resolution, and building high-performing, inclusive teams.

• Company Alignment: Research New Relic's mission, values, and current challenges (e.g., AI adoption, observability market trends) and tailor your portfolio examples to demonstrate how your experience aligns with their strategic goals.

Challenge Preparation:

• System Design/Architecture: Be prepared for challenges related to designing scalable, data-intensive web applications or specific components of an observability platform. Focus on trade-offs, performance, and maintainability.

• Leadership Scenarios: Anticipate questions about managing difficult team members, resolving conflicts, prioritizing conflicting requests, or driving change within an engineering team.

• Product Strategy: Be ready to discuss how you would approach defining the technical strategy for a product like the Logging UI, considering user needs, business objectives, and technical feasibility.

📝 Enhancement Note: The interview process is designed to assess leadership, technical acumen, and collaborative capabilities. A strong portfolio demonstrating past successes in managing teams and driving technical strategy will be critical for this role.

🛠 Tools & Technology Stack

Primary Tools:

• Version Control: Git (likely via GitHub, GitLab, or Bitbucket).

• Project Management: Tools like Jira or similar for backlog management, sprint planning, and tracking.

• CI/CD: Experience with continuous integration and continuous deployment pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).

• Cloud Platforms: Familiarity with cloud environments such as AWS, Azure, or GCP, as New Relic's platform is cloud-native.

Analytics & Reporting:

• New Relic Platform: Deep understanding of how to leverage New Relic's own observability platform for monitoring, logging analysis, and performance troubleshooting is a significant advantage.

• Data Visualization Tools: Experience with libraries like D3.js, Chart.js, or similar for building effective data visualizations within the UI.

• Analytics Frameworks: Potentially using internal analytics tools or standard JavaScript analytics libraries for tracking user engagement within the UI.

CRM & Automation:

• CRM: While not directly managing CRM, understanding how front-end applications integrate with backend services that might interact with CRM data is beneficial.

• Automation Tools: Experience with automated testing frameworks (e.g., Jest, Cypress, Selenium) for front-end applications.

• Integration Tools: Understanding of APIs (REST, GraphQL) and how the Logging UI interacts with other services within New Relic's platform.

📝 Enhancement Note: The emphasis on "modern front-end technologies and frameworks (e.g., React, TypeScript, GraphQL)" and "data visualization libraries" is crucial. Candidates should be prepared to discuss their experience with these technologies and how they've used them to build complex, data-rich user interfaces. Familiarity with observability tools, especially New Relic's own platform, would be a significant plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong dedication to understanding and serving the needs of millions of developers who rely on the Logging UI for critical insights.

• Innovation & Curiosity: Encouraging exploration of new technologies and approaches, especially in the context of an "AI-first world" and evolving observability landscape.

• Excellence & Quality: A commitment to delivering high-quality, scalable, and performant software through rigorous engineering practices and continuous improvement.

• Collaboration & Inclusivity: Fostering a supportive team environment where diverse perspectives are valued, and engineers feel empowered to contribute their best work.

• Data-Driven Decision Making: Utilizing data and metrics to guide strategy, measure impact, and drive informed decisions in both product development and team management.

Collaboration Style:

• Cross-functional Integration: Active collaboration with Product Management, Design, and other engineering teams to ensure alignment and deliver cohesive solutions.

• Open Communication & Feedback: Encouraging a culture where feedback is regularly exchanged, and constructive dialogue is welcomed to improve processes and products.

• Knowledge Sharing: Promoting practices where team members share expertise, best practices, and lessons learned, fostering collective growth and efficiency.

📝 Enhancement Note: New Relic's stated values emphasize a customer-centric approach, technical excellence, and a forward-thinking mindset. For this role, demonstrating how you embody these values through your leadership and team management style will be key.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Technical Vision with Business Needs: Effectively translating high-level business strategy into actionable technical plans while managing team capacity and priorities.

• Driving Innovation in a Mature Product: Continuing to innovate and evolve a critical, established component of a large platform, potentially against established architectures or technical debt.

• Managing Distributed Teams: Leading and fostering a cohesive, high-performing team that may be geographically dispersed, ensuring effective communication and collaboration.

• Staying Ahead of Evolving Technologies: Adapting to rapid changes in front-end technologies, observability trends, and the increasing integration of AI into software development workflows.

Learning & Development Opportunities:

• Leadership Development Programs: Access to New Relic's internal leadership training, coaching, and mentorship programs.

• Industry Conferences & Certifications: Opportunities to attend relevant conferences (e.g., related to front-end development, observability, AI, or engineering leadership) and pursue certifications.

• Mentorship: Guidance from senior engineering leaders within New Relic and opportunities to mentor junior engineers and managers.

• Advanced Technology Exposure: Working with cutting-edge front-end frameworks, data visualization techniques, and potentially exploring AI-driven development methodologies.

📝 Enhancement Note: This role presents opportunities to tackle complex technical and leadership challenges within a dynamic industry. Proactively addressing these challenges and leveraging the provided growth opportunities will be crucial for success and career advancement.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing priorities from Product Management, Engineering, and other stakeholders. How did you align your team's roadmap and manage expectations?" (Focus on prioritization frameworks, communication, and stakeholder management.)

• "How do you define and drive the technical strategy for a product or team? Provide an example of a significant architectural decision you championed and its outcome." (Highlight strategic thinking, technical judgment, and impact assessment.)

Company & Culture Questions:

• "What interests you about New Relic's mission and the observability space, particularly in an AI-first world?" (Research New Relic's mission, values, and recent developments.)

• "How would you foster a culture of innovation and continuous improvement within your team, especially when working with a mature product like the Logging UI?" (Connect to New Relic's values and industry trends.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each example, use the STAR method (Situation, Task, Action, Result) or a similar framework to clearly articulate the context and your contributions.

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your leadership and technical decisions (e.g., "improved team velocity by X%", "reduced bug count by Y%", "increased user engagement by Z%").

• Focus on Leadership: Highlight your role in enabling your team, guiding technical direction, and improving processes, rather than just individual technical contributions.

• Technical Depth: Be prepared to discuss the technical details and trade-offs involved in your case studies, especially regarding web applications, data handling, and architectural decisions.

• Conciseness and Clarity: Present your portfolio in a clear, organized manner, focusing on the most relevant and impactful examples for a Sr. Manager role.

📝 Enhancement Note: Candidates should prepare specific, quantifiable examples that showcase their leadership, strategic thinking, and ability to drive results through a team. Understanding New Relic's business and culture will be key to tailoring responses effectively.

📌 Application Steps

To apply for this Sr. Manager, Software Engineering position:

• Submit your application through the New Relic careers portal via the provided link.

• Tailor Your Resume: Highlight your experience in people management, leading complex web applications, technical strategy development, and Agile/DevOps practices. Quantify achievements where possible.

• Prepare Your Portfolio: Curate examples of successful team leadership, technical strategy implementation, and process improvements. Focus on quantifiable results and your role in enabling your team.

• Research New Relic: Understand their mission, products (especially observability and logging), company values, and recent news. Prepare to discuss how your experience aligns with their goals, particularly in an AI-first context.

• Practice Interview Responses: Rehearse answers to common leadership, technical strategy, and behavioral questions. Be ready to articulate your management philosophy and collaborative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.