Sr. Manager, Enterprise UX Design Architect

TransUnion
Full-timeUlloa, Costa Rica

📍 Job Overview

Job Title: Sr. Manager, Enterprise UX Design Architect

Company: TransUnion

Location: Lagunilla de Heredia, Costa Rica

Job Type: Full time

Category: User Experience (UX) Design / Product Design Operations

Date Posted: 2026-07-24

Experience Level: 10+ years

Remote Status: Hybrid (minimum 2 days/week in office)

🚀 Role Summary

  • Lead the UX Design practice for the OneTru Platform, establishing end-to-end experience architecture to ensure intuitive, scalable, and consistent user experiences across multiple products and personas.

  • Define and govern platform-level workflow structures, task flows, navigation models, interaction patterns, and reusable design frameworks supporting enterprise-scale solutions.

  • Translate complex user journeys and operational requirements into scalable workflows and experience models that drive efficiency and business outcomes.

  • Partner closely with UX Research to translate user insights and research findings into actionable experience strategies and design decisions.

  • Manage and mentor a distributed UX design team across Costa Rica and India, setting design standards, quality reviews, and critique processes.

📝 Enhancement Note: This role is critical for standardizing the user experience across TransUnion's enterprise platform, impacting how users interact with data, analytics, identity, and decisioning solutions. The focus on "experience architecture" and "platform-level workflow structures" indicates a strategic role requiring a deep understanding of complex systems and user needs within an enterprise software context. The emphasis on leading a distributed team and influencing stakeholders highlights the need for strong leadership and communication skills.

📈 Primary Responsibilities

  • Lead the UX Design practice for the OneTru Platform, defining the end-to-end experience architecture that enables intuitive, scalable, and consistent user experiences across multiple products and personas.

  • Establish and govern platform-level workflow structures, task flows, navigation models, interaction patterns, and reusable design frameworks that support enterprise-scale solutions.

  • Translate complex user journeys and operational requirements into scalable workflows and experience models that drive efficiency and business outcomes.

  • Partner closely with UX Research to transform user insights, workflow observations, and research findings into actionable experience strategies and design decisions.

  • Define, evolve, and govern shared UX pattern libraries and design systems while collaborating with engineering teams to ensure adoption and implementation consistency.

  • Lead conceptual design activities including service blueprinting, experience mapping, workflow design, architecture modeling, and interactive prototyping.

  • Review and guide detailed wireframes, design specifications, and user interface deliverables to ensure usability, accessibility, consistency, and implementation readiness.

  • Manage and mentor UX designers across Costa Rica and India, establishing design standards, quality reviews, documentation practices, and critique processes.

  • Coordinate design execution across distributed teams and time zones, ensuring efficient delivery, clear communication, and alignment with platform objectives.

  • Influence Product, Engineering, and Architecture leaders by advocating for user-centered design principles and driving alignment around a unified platform experience.

📝 Enhancement Note: The responsibilities emphasize a strategic and leadership-oriented approach to UX design, focusing on establishing scalable frameworks and processes for an enterprise platform. The role requires not just design execution but also governance, team management, and cross-functional influence to ensure a cohesive and effective user experience across diverse products and user groups.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), UX Design, Industrial Design, Computer Science, or a related field is typically expected for senior-level positions in this domain.

Experience: 10+ years of experience in UX Design, Interaction Design, Service Design, Experience Architecture, or related disciplines, with a strong focus on enterprise software platforms and complex workflows.

Required Skills:

  • Demonstrated expertise designing end-to-end user journeys, workflow architectures, and operational systems that support multiple user personas and business contexts.

  • Proven ability to translate user research findings into scalable platform-level experience frameworks, workflow models, and design standards.

  • Experience leading, mentoring, and developing UX teams while driving design excellence across geographically distributed organizations.

  • Strong understanding of human-centered design methodologies, service design principles, design systems, and enterprise product development practices to deliver measurable business and user outcomes.

  • Advanced proficiency with Figma and modern UX prototyping tools to create workflows, prototypes, design specifications, and reusable design components.

  • Experience creating, scaling, and governing enterprise design systems, UX pattern libraries, and component frameworks.

  • Strong knowledge of UX architecture, workflow modeling, service blueprinting, information architecture, and interaction design methodologies.

  • Ability to collaborate effectively with engineering teams to deliver implementation-ready designs that align with technical constraints and delivery milestones.

  • Experience working within enterprise technology environments involving analytics platforms, data-driven applications, and complex operational systems. Preferred Skills:

  • Experience supporting AI/ML (Artificial Intelligence/Machine Learning) driven products, workflow automation platforms, or advanced analytics solutions.

  • Familiarity with enterprise SaaS platform design and large-scale digital transformation initiatives.

  • Experience facilitating executive-level workshops, design thinking sessions, and cross-functional alignment activities.

  • Knowledge of accessibility standards, inclusive design practices, and usability evaluation techniques.

  • Experience building and scaling global UX organizations across multiple regions and time zones.

📝 Enhancement Note: The qualifications emphasize a blend of deep UX expertise, leadership capabilities, and technical proficiency. The requirement for 10+ years of experience and specific tool proficiencies like Figma, coupled with experience in enterprise design systems and workflow architecture, points to a senior role focused on strategic impact rather than just execution. The preferred skills suggest an interest in forward-looking technologies and advanced facilitation techniques.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

  • A robust portfolio demonstrating a minimum of 10 years of experience in UX Design, Interaction Design, Service Design, or Experience Architecture, with a clear emphasis on enterprise software platforms and complex operational systems.

  • Showcase end-to-end user journeys, detailed workflow architectures, and operational systems designed for multiple user personas and diverse business contexts.

  • Include case studies that clearly articulate how user research findings were translated into scalable platform-level experience frameworks, workflow models, and design standards.

  • Highlight experience in creating, scaling, and governing enterprise design systems, UX pattern libraries, and reusable component frameworks.

  • Provide examples of conceptual design activities such as service blueprinting, experience mapping, workflow design, and interactive prototyping.

  • Demonstrate advanced proficiency with Figma or similar modern UX prototyping tools, including examples of workflows, prototypes, design specifications, and reusable design components.

  • Present evidence of collaboration with engineering teams and successful delivery of implementation-ready designs.

  • Include documentation of your experience working within enterprise technology environments, particularly with analytics platforms, data-driven applications, and complex operational systems. Process Documentation:

  • Case studies should detail the process of defining and governing platform-level workflow structures, task flows, navigation models, and interaction patterns.

  • Document your approach to translating complex user journeys and operational requirements into scalable workflows and experience models, emphasizing efficiency and business outcomes.

  • Showcase how you partnered with UX Research, detailing the process of transforming user insights into actionable experience strategies and design decisions.

  • Provide examples of how you defined, evolved, and governed shared UX pattern libraries and design systems, including collaboration with engineering on adoption and implementation.

  • Illustrate your methodology for leading conceptual design activities, including service blueprinting, experience mapping, workflow design, architecture modeling, and interactive prototyping.

  • Detail your process for reviewing and guiding detailed wireframes, design specifications, and UI deliverables, ensuring usability, accessibility, consistency, and implementation readiness.

📝 Enhancement Note: For a Sr. Manager role focused on Enterprise UX Design Architecture, the portfolio is paramount. It needs to demonstrate not just design output but also strategic thinking, process governance, leadership of distributed teams, and the ability to influence cross-functional stakeholders. The emphasis on "platform-level" and "enterprise-scale" solutions is critical, requiring candidates to showcase projects with significant scope and impact.

💵 Compensation & Benefits

Salary Range: Given the Sr. Manager title, 10+ years of experience, a hybrid work arrangement, and the location in Costa Rica (a hub for tech talent with a competitive cost of living compared to major US cities), a competitive salary range can be estimated.

  • Estimated Salary Range: $80,000 - $120,000 USD annually.

  • Explanation: This estimate is based on prevailing market rates for senior UX Design Architects in Latin America, considering TransUnion's status as a large, established enterprise. The range accounts for variations in specific experience, negotiation, and the potential for a higher compensation package if the candidate brings highly sought-after specialized skills (e.g., AI/ML product design, global UX organization scaling). Salary research for similar roles in Costa Rica and other tech hubs in Latin America was considered, alongside industry benchmarks for senior-level design leadership roles in global organizations.

Benefits:

  • Comprehensive health, dental, and vision insurance.

  • Retirement savings plan with company matching.

  • Paid time off, including vacation days, sick leave, and public holidays.

  • Parental leave policies.

  • Professional development opportunities, including training, conferences, and certifications.

  • Hybrid work model flexibility.

  • Potential for performance-based bonuses.

  • Employee assistance programs.

  • Opportunities for international collaboration and exposure. Working Hours:

  • Standard 40-hour work week.

  • Hybrid work arrangement requires a minimum of two days per week in the Lagunilla de Heredia office.

  • Flexibility may be offered based on team and project needs, but core business hours and collaboration across time zones (US, Costa Rica, India) will be a key consideration.

📝 Enhancement Note: Salary estimation for international roles requires careful consideration of local market rates, cost of living, and the company's compensation philosophy. This range is a benchmark based on available data for senior tech roles in Costa Rica and industry standards for similar positions at multinational corporations. Benefits are typical for a company of TransUnion's size and scope.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Credit Bureau / Data & Analytics. TransUnion operates in a highly regulated and data-intensive industry, requiring a strong emphasis on security, compliance, and data integrity. This context shapes the design and development of its platforms.

Company Size: Large Enterprise (TransUnion is a global leader with tens of thousands of employees worldwide). This size implies established processes, a complex organizational structure, and opportunities for large-scale impact.

Founded: 1968. With a long history, TransUnion has evolved significantly, adapting to technological advancements and market changes. This longevity suggests stability and a deep understanding of its core markets.

Team Structure:

  • The OneTru Platform team is responsible for a unified experience across data, analytics, identity, and decisioning solutions.

  • This role leads the UX Design practice from the Costa Rica hub, collaborating with distributed teams across the U.S., Costa Rica, and India.

  • The position reports to the Sr. Director, Product Management, indicating a close alignment with product strategy and development.

  • Close partnerships are maintained with Product, Engineering, Research, and Architecture stakeholders globally. Methodology:

  • Data-Driven Design: Emphasizes using user insights, research findings, and analytics to inform design decisions and measure impact.

  • User-Centered Design: Core to the UX practice, focusing on understanding and meeting user needs through human-centered methodologies.

  • Platform-Level Standardization: A key objective is to drive consistency, usability, and scalability across the enterprise platform through shared design frameworks, patterns, and systems.

  • Agile/Hybrid Development: While not explicitly stated, enterprise software development often employs agile or hybrid methodologies, requiring designers to be adaptable and collaborative within iterative development cycles.

Company Website: https://www.transunion.com/

📝 Enhancement Note: Understanding TransUnion's industry and size is crucial for appreciating the scale and complexity of the OneTru Platform and the UX challenges involved. The emphasis on a "unified experience" and "enterprise-scale solutions" highlights the strategic importance of this role in ensuring consistency and efficiency across a broad suite of products. The distributed team structure is a key operational consideration for this role.

📈 Career & Growth Analysis

Operations Career Level: This is a Sr. Manager, Enterprise UX Design Architect role, placing it at a senior leadership level within the UX discipline. It signifies responsibility for a significant portion of the company's user experience strategy and execution for a core platform. The role requires not only design expertise but also the ability to manage, mentor, and lead teams, influence strategy, and drive large-scale initiatives.

Reporting Structure: The role reports to the Sr. Director, Product Management. This reporting line suggests a direct influence on product strategy and roadmap from a UX perspective, requiring close collaboration with product leadership. The manager will also lead a team of UX designers located in Costa Rica and India.

Operations Impact: The UX Design Architect's impact is measured by the usability, scalability, and consistency of the OneTru Platform. Success means enabling more intuitive user journeys, driving efficiency in operational workflows, improving user adoption and satisfaction, and ultimately contributing to TransUnion's ability to deliver its data, analytics, identity, and decisioning solutions effectively to its clients. This directly impacts client retention, product innovation velocity, and operational efficiency for internal users of the platform.

Growth Opportunities:

  • Leadership Expansion: Potential to grow into a Director or VP-level role overseeing broader UX or Product Design functions within TransUnion, managing larger teams and more strategic initiatives.

  • Specialization in Emerging Tech: Opportunities to deepen expertise in designing for AI/ML, workflow automation, and advanced analytics platforms, aligning with industry trends and TransUnion's product roadmap.

  • Global UX Organization Building: If successful in scaling the UX function across regions, there's potential to lead the development and implementation of global UX strategies and organizational structures.

  • Cross-Functional Leadership: Developing skills in influencing executive stakeholders, driving large-scale digital transformation initiatives, and fostering design thinking across the organization.

  • Mentorship & Skill Development: Continued opportunity to mentor and develop junior and mid-level designers, fostering a strong design culture and talent pipeline.

📝 Enhancement Note: This role is positioned at a critical intersection of product strategy, design leadership, and technical execution. Growth opportunities are likely tied to demonstrating strategic impact, successful team leadership, and the ability to drive user experience excellence across complex enterprise systems.

🌐 Work Environment

Office Type: Hybrid. This role requires a minimum of two days per week at TransUnion's office in Lagunilla de Heredia, Costa Rica. The remaining days can be worked remotely. This model aims to balance the benefits of in-person collaboration with the flexibility of remote work.

Office Location(s): Lagunilla de Heredia, Costa Rica. This location serves as a hub for the UX Design practice, suggesting a dedicated workspace with resources and facilities to support design activities and team collaboration.

Workspace Context:

  • Collaborative Environment: The hybrid model and distributed team structure necessitate a collaborative workspace where in-person interactions can be maximized for brainstorming, design critiques, and team alignment.

  • Tools and Technology: Access to modern UX tools (e.g., Figma, prototyping software) and enterprise-level technology infrastructure will be available.

  • Team Interaction: Opportunities to interact with local and global UX designers, researchers, product managers, engineers, and architects. The role will involve facilitating design reviews, workshops, and knowledge-sharing sessions.

Work Schedule:

  • The role is full-time, typically aligning with a standard 40-hour work week.

  • Core hours will need to accommodate collaboration with teams in different time zones (U.S. time zones and India). This may require some flexibility in start/end times.

  • The hybrid requirement means employees will be expected to be present in the office on designated days.

📝 Enhancement Note: The hybrid work arrangement is a key aspect of this role's environment. Candidates should be comfortable with a blend of remote and in-office work and adept at collaborating effectively across distances and time zones. The Lagunilla de Heredia office will be the primary physical hub.

📄 Application & Portfolio Review Process

Interview Process:

  • Application Submission: Submit resume and portfolio via the TransUnion careers portal.

  • Initial Screening: HR or a recruiter will review applications, assessing for minimum qualifications and cultural fit. A preliminary call may occur.

  • Hiring Manager Interview: A conversation with the Sr. Director, Product Management (hiring manager) to discuss experience, leadership philosophy, strategic approach to UX, and alignment with team goals.

  • Design/Portfolio Review: A dedicated session where candidates present their portfolio, showcasing specific case studies that demonstrate expertise in enterprise UX design architecture, workflow modeling, design systems, and team leadership. This is likely to involve detailed discussion of their process, decision-making, and impact.

  • Team/Stakeholder Interviews: Interviews with other UX designers, UX researchers, Product Managers, Engineering leads, and potentially Architecture stakeholders. These will assess collaboration skills, technical understanding, and ability to influence.

  • Final Interview/Executive Review: Potentially a final interview with a more senior leader to discuss overall fit, strategic vision, and long-term contributions.

Portfolio Review Tips:

  • Focus on Enterprise Scale: Prioritize case studies that clearly demonstrate experience with complex enterprise software, large-scale platforms, and operational workflows. Highlight projects with significant scope and impact.

  • Process & Strategy: Clearly articulate your design process, from research and ideation to execution and governance. Emphasize strategic thinking, problem-solving methodologies, and how you translated insights into actionable design solutions.

  • Leadership & Mentorship: Include examples of how you've led design teams, mentored designers, established design standards, and driven design excellence across distributed or cross-functional groups.

  • Figma & Design Systems: Showcase your proficiency with Figma and your experience in creating, scaling, and governing enterprise-level design systems and pattern libraries.

  • Impact & Metrics: Quantify the impact of your designs whenever possible. Use metrics related to usability, efficiency, adoption, user satisfaction, or business outcomes.

  • Storytelling: Frame your case studies as compelling narratives. Start with the problem, explain your approach and role, detail your solutions, and conclude with the results and lessons learned.

Challenge Preparation:

  • Be prepared for a potential design challenge or a deep dive into a specific case study. This might involve analyzing a complex workflow, proposing a solution for a design problem, or outlining how you would approach building an enterprise design system.

  • Practice articulating your thought process clearly and concisely.

  • Be ready to discuss how you would handle conflicting stakeholder requirements or technical constraints.

  • Prepare questions about the OneTru Platform, team dynamics, design challenges, and TransUnion's approach to UX.

📝 Enhancement Note: The interview process for a senior leadership role in UX Design Architecture will be rigorous, focusing on strategic thinking, leadership, and the ability to execute at an enterprise scale. A well-curated portfolio that clearly demonstrates these capabilities is essential.

🛠 Tools & Technology Stack

Primary Tools:

  • Figma: Advanced proficiency required for creating workflows, prototypes, design specifications, and reusable design components. This is a core tool for the role.

  • Modern UX Prototyping Tools: Experience with tools beyond Figma for creating interactive prototypes and communicating design concepts.

  • Enterprise Design System Tools: Familiarity with platforms or methodologies for building, managing, and scaling design systems and component libraries.

Analytics & Reporting:

  • While not explicitly listed as a primary tool requirement for the UX designer, an understanding of how to work with analytics platforms and data-driven applications is crucial. Experience with tools that track user behavior, performance metrics, and conversion rates will be beneficial for demonstrating the impact of UX designs. CRM & Automation:

  • The role involves designing for operational systems and platforms that likely interact with or are supported by enterprise CRM and automation tools. Understanding how UX fits into these broader system architectures is important. The "OneTru Platform" itself likely integrates various data, analytics, and decisioning capabilities.

📝 Enhancement Note: Figma is explicitly called out as a requirement, indicating its central role in the design workflow. The emphasis on design systems and enterprise platforms suggests a need for tools and methodologies that support scalability, consistency, and collaboration across a large organization.

👥 Team Culture & Values

Operations Values:

  • User-Centered Design: A fundamental value, ensuring that user needs and experiences are at the forefront of all design decisions.

  • Collaboration & Partnership: Emphasis on working closely with Product, Engineering, Research, and Architecture stakeholders globally, fostering a unified approach to platform development.

  • Data-Driven Decision Making: Using user insights, research, and analytics to inform design strategies and measure impact.

  • Scalability & Consistency: A commitment to building reusable frameworks, design systems, and patterns that ensure a consistent and scalable user experience across the enterprise.

  • Excellence & Quality: Striving for high standards in UX design, from conceptualization to implementation, ensuring usability, accessibility, and effectiveness.

Collaboration Style:

  • Cross-Functional Integration: The role demands strong collaboration with Product Management (reporting line), Engineering (for implementation), and UX Research (for insights).

  • Distributed Team Leadership: Requires effective communication, empathy, and clear processes to manage and mentor a UX team spread across different continents and time zones.

  • Influential Advocacy: A proactive approach to advocating for user-centered design principles and influencing product and engineering leaders to align on a unified platform experience.

  • Design Critique & Governance: Establishing regular design reviews and critique processes to maintain quality, consistency, and adherence to design standards.

📝 Enhancement Note: The culture values a blend of user advocacy, strategic thinking, and collaborative execution. Leading a distributed team will require intentional efforts to foster connection and shared understanding across different locations and cultural contexts.

⚡ Challenges & Growth Opportunities

Challenges:

  • Designing for Enterprise Scale: Ensuring a consistent, intuitive, and scalable user experience across a complex platform with diverse products, personas, and use cases.

  • Managing Distributed Teams: Effectively leading, mentoring, and coordinating UX designers across different time zones and cultural backgrounds to maintain design quality and alignment.

  • Influencing Stakeholders: Advocating for user-centered design and driving consensus among Product, Engineering, and Architecture leaders, who may have competing priorities.

  • Balancing Standardization with Innovation: Establishing strong design systems and patterns while allowing for product-specific innovation and adaptation.

  • Integrating New Technologies: Designing for emerging areas like AI/ML and workflow automation within an established enterprise context.

Learning & Development Opportunities:

  • Advanced UX Architecture: Deepening expertise in complex experience architecture, service design, and platform design strategies.

  • Leadership Development: Opportunities to hone skills in managing, mentoring, and developing design teams, as well as executive communication and influencing.

  • Industry Trends: Staying abreast of advancements in AI/ML-driven products, workflow automation, and advanced analytics, and applying these insights to platform design.

  • Global Operations: Gaining experience in building and scaling design organizations across multiple international regions.

  • Product Strategy Influence: Developing a stronger understanding of product management and influencing strategic roadmaps from a UX perspective.

📝 Enhancement Note: The challenges are typical for senior leadership roles in complex enterprise environments. The growth opportunities are aligned with expanding leadership responsibilities, specializing in cutting-edge technologies, and contributing to global organizational development.

💡 Interview Preparation

Strategy Questions:

  • "Describe your approach to defining an enterprise-level experience architecture for a platform serving multiple product lines and user personas." (Focus on methodology, governance, and scalability.)

  • "How would you establish and scale an enterprise design system and pattern library across geographically distributed teams? What are the key governance mechanisms?" (Highlight your experience with design systems, collaboration, and adoption.)

  • "Walk us through a complex enterprise workflow you designed, explaining the challenges, your process, and the measurable business or user outcomes achieved." (Be ready to present a detailed case study from your portfolio, emphasizing problem-solving and impact.)

  • "How do you balance the need for design consistency across a platform with the need for product-specific differentiation and innovation?" (Demonstrate strategic thinking and understanding of trade-offs.) Company & Culture Questions:

  • "What interests you about TransUnion and the OneTru Platform specifically?" (Research TransUnion's mission, values, and the purpose of the OneTru Platform.)

  • "How do you foster a strong UX culture and drive user-centered design principles within engineering and product teams?" (Showcase your influencing and advocacy skills.)

  • "Describe your experience managing and mentoring UX designers, especially in a distributed or remote setting." (Provide examples of your leadership style, feedback mechanisms, and team development strategies.)

  • "How would you ensure effective collaboration and communication between UX teams in Costa Rica, India, and the US?" (Discuss strategies for overcoming time zone and cultural differences.) Portfolio Presentation Strategy:

  • Structure Your Presentation: Begin with an overview of your role and the project's objectives. Clearly articulate the problem statement and your specific contributions.

  • Showcase Process: Dedicate significant time to explaining your design process, the research that informed your decisions, and the strategic thinking behind your solutions. Use diagrams, workflow maps, and wireframes to illustrate.

  • Highlight Key Deliverables: Present key artifacts like user journey maps, service blueprints, wireframes, interactive prototypes, and design system components.

  • Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., improved task completion rates, reduced error rates, increased user satisfaction scores, efficiency gains).

  • Address Challenges: Be transparent about challenges faced and how you overcame them. This demonstrates resilience and problem-solving skills.

  • Tailor to the Role: Emphasize projects that align with enterprise UX, platform design, workflow architecture, and design system governance.

Challenge Preparation:

  • Be ready to discuss how you would approach a hypothetical design problem related to enterprise software, data analytics, or workflow automation.

  • Practice articulating your design decisions and rationale clearly and concisely.

  • Consider how you would gather requirements, explore solutions, and gain buy-in for your proposed design.

📝 Enhancement Note: The interview preparation should focus on demonstrating strategic leadership, a deep understanding of enterprise UX principles, and the ability to manage and influence at a senior level. A well-prepared portfolio presentation is critical.

📌 Application Steps

To apply for this Sr. Manager, Enterprise UX Design Architect position:

  • Submit your application through the TransUnion careers portal, ensuring your resume and portfolio are up-to-date and tailored to the role's requirements.

  • Customize Your Resume: Highlight your 10+ years of experience in enterprise UX design, specifically mentioning experience with complex workflows, platform architecture, design systems, and team leadership. Use keywords from the job description such as "Enterprise UX Design Architect," "Figma," "Design Systems," "Workflow Modeling," and "User Journeys."

  • Curate Your Portfolio: Select 3-5 of your strongest case studies that best demonstrate your expertise in enterprise software, platform design, workflow architecture, and leadership of distributed teams. Ensure each case study clearly outlines the problem, your process, your role, the solutions, and the impact/results.

  • Prepare Your Portfolio Presentation: Practice presenting your chosen case studies, focusing on your strategic thinking, design process, leadership contributions, and ability to deliver scalable, user-centered solutions. Be ready to discuss your experience with Figma and design systems in detail.

  • Research TransUnion: Understand the company's mission, values, industry, and the purpose of the OneTru Platform. This will help you tailor your responses and ask insightful questions.

  • Anticipate Interview Questions: Prepare for behavioral questions about leadership, collaboration, problem-solving, and strategic design thinking, as well as technical questions about your UX process and tools.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Requires 10+ years of experience in UX, Interaction, or Service Design with a focus on complex enterprise software platforms. Must be proficient in Figma and experienced in creating and governing enterprise design systems and workflow architectures.