Senior UX/UI Designer (Remote)

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: Govcio LLC

Location: United States (Remote)

Job Type: FULL_TIME

Category: UX/UI Design & Product Development

Date Posted: 2026-08-17

Experience Level: 8-10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• User-Centered Design Execution: Drive the practical application of Human-Centered Design (HCD) principles through hands-on execution of user validation activities, including usability sessions, User Acceptance Testing (UAT), and iterative design improvements.

• High-Fidelity Prototyping & UI Design: Create sophisticated UI designs and interactive, high-fidelity prototypes using industry-standard tools, ensuring alignment with user needs, clinical workflows, and best practices for usability.

• Cross-Functional Collaboration: Partner closely with Product Managers, UI Designers, Subject Matter Experts (SMEs), and the UX Lead to translate research insights and user feedback into tangible, testable design artifacts that enhance digital experiences.

• Agile Product Development Support: Contribute to an Agile product development environment by providing design expertise, participating in sprint cycles, and ensuring design solutions are integrated effectively within the development roadmap.

📝 Enhancement Note: While the job title is Senior UX/UI Designer, the responsibilities heavily emphasize execution and validation within an Agile framework, suggesting a focus on translating strategy into tangible design outcomes rather than pure strategic design leadership. The role requires a strong hands-on approach to user validation and iterative design.

📈 Primary Responsibilities

• UX Validation & Usability: Support UX execution for an assigned product portfolio by conducting and facilitating usability sessions, UAT, and other user-centered validation activities to gather feedback and inform iterative design improvements.

• UI Design & Prototyping: Partner with design teams and independently create detailed UI designs and high-fidelity, interactive prototypes using tools like Figma, Sketch, or Adobe XD, ensuring solutions meet veteran needs, clinical workflows, and usability standards.

• UAT Strategy & Execution: Develop task-based UAT scenarios and success criteria aligned with user workflows and release objectives, and support/facilitate UAT sessions from preparation to synthesizing findings and recommendations.

• Translating Insights to Design: Convert user insights, UX guidance, and feedback from UAT and HCD reviews into actionable product-specific flows, interactions, and design recommendations.

• Iterative Design & Improvement: Drive iterative improvements to digital products based on user feedback, UAT findings, HCD input, and stakeholder consensus, ensuring continuous enhancement of user experience quality.

• Telehealth & Virtual Care Workflow Optimization: Support UX and usability enhancements for telehealth and virtual care workflows, leveraging operational context and end-user feedback to improve adoption and efficacy.

• Risk Identification & Escalation: Proactively identify and escalate usability risks, emerging insights, and design opportunities to Product Managers and the UX Lead to ensure timely resolution and strategic alignment.

• Accessibility & Continuous Improvement: Participate in accessibility and usability forums, contributing to continuous product improvement initiatives and advocating for inclusive design practices.

• Product Recommendations: Contribute to product strategy by providing data-driven recommendations that enhance user adoption, workflow fit, and overall experience quality for digital platforms.

📝 Enhancement Note: The emphasis on UAT facilitation, iterative design based on feedback, and telehealth workflow optimization suggests this role is deeply embedded within the product development lifecycle, requiring a practical, execution-oriented mindset focused on continuous improvement and user validation within a government contracting context.

🎓 Skills & Qualifications

Education: Bachelor’s degree in a relevant discipline (e.g., Human-Computer Interaction, Graphic Design, Information Technology, Psychology) or equivalent practical experience.

Experience: 8-10 years of progressive experience in UX design, UI design, product design, usability, or related fields, with a proven track record of delivering user-centered solutions.

Required Skills:

• Human-Centered Design (HCD) Expertise: Demonstrated understanding and practical application of HCD principles throughout the product lifecycle, from research to iterative design.

• UI Design & Prototyping Tools: Proficiency in creating UI designs and high-fidelity, interactive prototypes using industry-standard tools such as Figma, Sketch, or Adobe XD.

• User Validation & Testing: Experience supporting or conducting usability evaluations, task-based testing, and other user-centered product validation activities.

• Cross-Functional Collaboration: Proven ability to collaborate effectively with Product Managers, UI Designers, Developers, SMEs, and stakeholders in a team-oriented environment.

• Agile Methodologies: Clear understanding and practical experience working within Agile development frameworks (e.g., Scrum, Kanban).

• Communication & Facilitation: Strong written, verbal, analytical, facilitation, and interpersonal communication skills, essential for stakeholder engagement and user feedback synthesis.

Preferred Skills:

• Government Digital Products: Experience supporting the design and development of digital products for government agencies, particularly the Department of Veterans Affairs (VA).

• UAT Planning & Facilitation: Prior experience in planning, developing scenarios for, or facilitating User Acceptance Testing (UAT) sessions.

• Accessibility & Inclusive Design: Familiarity with accessibility principles (e.g., WCAG) and inclusive design practices to ensure products are usable by all individuals.

• Agile Product Teams: Experience working as an integral part of Agile product teams, contributing design expertise within sprint cycles.

• Clinical Workflows & Healthcare Operations: Knowledge of clinical workflows and healthcare operational processes, with a strong preference for experience within VA Telehealth operations, workflows, and virtual care platforms.

• VA Systems Familiarity: Experience with or understanding of Department of Veterans Affairs (VA) systems and their operational context.

📝 Enhancement Note: The "8-10 years" requirement, combined with the need for hands-on prototyping and validation, strongly suggests this role is for a seasoned individual contributor who can operate independently and mentor junior team members. The emphasis on VA-specific experience and telehealth workflows indicates a specialized domain knowledge is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX/UI Process: Showcase a clear and repeatable UX/UI design process, from initial research and ideation through to high-fidelity prototyping and validation.

• Case Studies of Impact: Include detailed case studies that highlight specific user problems addressed, design solutions implemented, and measurable outcomes achieved (e.g., improved usability metrics, increased adoption rates, streamlined workflows).

• Prototyping Proficiency: Feature examples of interactive, high-fidelity prototypes created using tools like Figma, Sketch, or Adobe XD, demonstrating design functionality and user flow.

• User Validation Evidence: Provide evidence of how user research, usability testing, and UAT findings informed design decisions and led to product improvements.

Process Documentation:

• Workflow Design & Optimization: Illustrate experience in mapping, analyzing, and optimizing user workflows, particularly within complex environments like healthcare or government services.

• Implementation & Automation Methods: Demonstrate how designs were translated into development-ready specifications and how user feedback was incorporated for iterative development.

• Measurement & Performance Analysis: Show examples of how the success of design solutions was measured, including the use of analytics, user feedback synthesis, and performance metrics.

📝 Enhancement Note: Given the focus on UAT and iterative improvements, the portfolio should strongly emphasize case studies that detail the feedback loop – how user testing and validation directly led to design changes and improved product outcomes. For this specific role, showcasing experience with government digital products or healthcare systems would be highly beneficial.

💵 Compensation & Benefits

Salary Range: USD $120,000.00 - USD $135,000.00 /Year.

This range reflects the seniority of the role, the required specialized experience (8-10+ years), and the remote nature of the position within the United States. The specific salary offered will depend on the candidate's qualifications, experience, and alignment with the preferred skills, particularly those related to government digital products and healthcare workflows.

Benefits:

• Full-Time Employment Benefits: Comprehensive benefits package typically includes health, dental, and vision insurance.

• Retirement Savings Plan: Access to a 401(k) or similar retirement savings plan with potential company matching.

• Paid Time Off: Generous paid time off, including vacation, sick leave, and holidays, supporting work-life balance.

• Professional Development: Opportunities for continuous learning, training, and skill development relevant to UX/UI design, HCD, and government contracting.

• Remote Work Support: The position being fully remote offers flexibility and eliminates commuting costs, with potential for home office stipends.

Working Hours: 40 hours per week. While the role is fully remote, adherence to standard business hours within the United States time zones is expected to facilitate collaboration with cross-functional teams and stakeholders. Flexibility may be offered based on team needs and project deadlines.

📝 Enhancement Note: The provided salary range is competitive for a Senior UX/UI Designer role in the US, especially for a fully remote position. The benefits listed are standard for full-time roles and align with what operations professionals typically seek for comprehensive compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology & Government Contracting. GovCIO LLC specializes in providing IT solutions and services to government agencies, with a significant focus on the Department of Veterans Affairs (VA). This industry context means a strong emphasis on security, compliance, and user needs within public sector digital transformation initiatives.

Company Size: GovCIO is a mid-to-large sized company, part of the broader GovCIO family. This size typically offers the stability and resources of a larger organization while maintaining a degree of agility and direct impact potential for its employees.

Founded: GovCIO was founded in 2005, bringing over a decade of experience in serving federal government clients. This history suggests a mature understanding of government procurement, project lifecycles, and agency-specific challenges.

Team Structure:

• UX/Product Design Team: The Senior UX/UI Designer will be part of a dedicated UX/Product Design team, likely working under a UX Lead. This team collaborates closely with Product Managers and development teams.

• Cross-Functional Collaboration: Expect close partnerships with Product Managers, UI Designers, Subject Matter Experts (SMEs), developers, and potentially client stakeholders within VA digital experience projects.

• Agile Pods: The role likely operates within Agile product teams or "pods," which are typically cross-functional and self-organizing, focused on delivering specific product increments.

Methodology:

• Human-Centered Design (HCD): The core design methodology, emphasizing user research, empathy, and iterative validation to ensure solutions meet end-user needs effectively.

• Agile Development: Projects are managed using Agile principles, requiring adaptability, iterative feedback, and close collaboration within development sprints.

• Data-Driven Decisions: Design choices and improvements are informed by user research, usability testing, UAT feedback, and potentially product analytics.

Company Website: https://careers.govcio.com

📝 Enhancement Note: The company's focus on government contracts, particularly for the VA, implies a need for designers who understand the unique challenges and requirements of this sector, such as security protocols, accessibility standards, and the specific needs of diverse user groups (Veterans, clinical staff).

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is positioned as a senior individual contributor, responsible for executing complex design tasks and contributing significantly to product validation and improvement. It requires deep expertise in UX/UI design and HCD principles, with the ability to work autonomously and mentor others implicitly.

Reporting Structure: The Senior UX/UI Designer will likely report to a UX Lead or a Product Design Manager, and will work closely with Product Managers on specific product portfolios. The role is embedded within Agile product teams.

Operations Impact: The designer's work directly impacts the usability, adoption, and effectiveness of critical digital experiences for Veterans and clinical users within the VA. By improving workflows and user satisfaction, the role contributes to better healthcare delivery and operational efficiency for a major government agency.

Growth Opportunities:

• Specialization in Government UX: Deepen expertise in UX/UI design specifically for government digital services, a niche and in-demand skill set.

• Leadership in HCD: Potential to grow into a lead or management role within the UX/Product Design team, guiding strategy and mentoring junior designers.

• Domain Expertise Development: Expand knowledge in healthcare operations, telehealth, and VA systems, becoming a subject matter expert in these critical areas.

• Broader Project Involvement: Opportunity to work on a diverse portfolio of VA digital experiences, gaining exposure to various user needs and technical challenges.

📝 Enhancement Note: For a "Senior" role, growth often involves taking on more strategic design input, leading specific product initiatives, or mentoring junior designers. The government sector offers unique opportunities for long-term career stability and impact.

🌐 Work Environment

Office Type: Fully Remote. This role is designated as fully remote within the United States, offering significant flexibility and eliminating the need for physical office presence.

Office Location(s): United States. While the role is remote, candidates must be located within the United States to comply with employment regulations and potentially facilitate collaboration across US time zones.

Workspace Context:

• Home Office Environment: Candidates are expected to maintain a suitable home office environment conducive to focused work and virtual collaboration.

• Digital Collaboration Tools: Reliance on digital collaboration platforms (e.g., Slack, Microsoft Teams, Zoom) and design/prototyping tools (Figma, Sketch) for daily work and team interaction.

• Independent Work Focus: The role requires a high degree of self-discipline and autonomy to manage tasks, meet deadlines, and collaborate effectively in a virtual setting.

Work Schedule: Standard 40-hour work week. While fully remote, maintaining consistent availability during core business hours is crucial for team synchronization, client meetings, and Agile ceremonies. Some flexibility may be available, but responsiveness is key.

📝 Enhancement Note: The fully remote nature is a significant perk, but candidates should be prepared for a highly collaborative digital environment and the need for strong self-management. Understanding how to effectively communicate and collaborate remotely is critical.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will likely conduct an initial screening to assess basic qualifications, experience, and interest in the role and company.

• Hiring Manager/UX Lead Interview: A more in-depth interview with the hiring manager or UX Lead to evaluate technical skills, design process, HCD knowledge, and cultural fit. This may involve discussing portfolio examples.

• Design Challenge/Portfolio Review: Candidates may be asked to present their portfolio in detail, discussing specific case studies, design decisions, and the impact of their work. A practical design challenge or exercise related to VA digital experiences or telehealth workflows might also be included.

• Team/Stakeholder Interviews: Interviews with other team members (e.g., Product Managers, other designers) to assess collaboration style and fit within the broader product team.

• Final Interview/Offer: A final discussion, potentially with senior leadership, followed by an offer if successful.

Portfolio Review Tips:

• Showcase Your Process: Clearly articulate your design process for each case study, emphasizing how you moved from problem definition to solution.

• Highlight Impact & Metrics: Quantify the impact of your designs whenever possible. Use data from usability testing, UAT, or analytics to demonstrate success.

• Focus on HCD: Demonstrate your commitment to Human-Centered Design by explaining how user needs and research informed your decisions.

• Tailor to GovCIO/VA Context: If possible, include projects relevant to government services, healthcare, or complex enterprise systems to showcase domain understanding.

• Prototype Demonstrations: Be prepared to walk through interactive prototypes, explaining the user flows and interaction design choices.

Challenge Preparation:

• Understand the User: If a design challenge is given, focus on understanding the specific user group (Veterans, clinicians) and their unique needs and constraints.

• Apply HCD Principles: Structure your approach around HCD principles: research, ideate, prototype, test, iterate.

• Consider Constraints: Be mindful of potential constraints in government/healthcare contexts (e.g., security, accessibility, existing systems).

• Communicate Clearly: Articulate your thought process, design rationale, and any assumptions made during the challenge.

📝 Enhancement Note: The emphasis on UAT and iterative design means the portfolio review will likely scrutinize how candidates gather feedback and incorporate it into their designs. Candidates should be prepared to discuss specific instances of design iteration based on user input.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expected to be a primary tool for UI design, prototyping, and collaboration.

• Sketch: A strong alternative or complementary tool for UI design and prototyping.

• Adobe XD: Another potential tool for UI design and interactive prototyping.

• Prototyping Tools (General): Proficiency in creating high-fidelity, interactive prototypes is essential.

Analytics & Reporting:

• User Feedback Tools: Experience with tools for gathering and synthesizing user feedback (e.g., surveys, feedback forms).

• Analytics Platforms (e.g., Google Analytics, Adobe Analytics): Familiarity with how user behavior data is tracked and analyzed to inform design decisions, though direct analysis might not be the primary responsibility.

• Reporting Dashboards: Ability to interpret data presented in dashboards to understand user engagement and product performance.

CRM & Automation:

• While not a direct CRM/automation role, understanding how design integrates with these systems is beneficial. Experience with systems that manage user data or automate workflows within the VA context (e.g., EHR systems, patient portals) would be advantageous.

• Collaboration Platforms: Proficiency in tools like Slack, Microsoft Teams, Jira, Confluence for team communication, project tracking, and documentation.

📝 Enhancement Note: The core requirement is demonstrated proficiency in modern UI/UX design and prototyping tools like Figma, Sketch, or Adobe XD. Experience with government-specific platforms or healthcare IT systems is a strong plus.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the end-user, particularly Veterans and clinical staff, ensuring their needs are at the forefront of design decisions.

• Collaboration & Teamwork: A strong emphasis on working effectively with cross-functional teams, valuing diverse perspectives, and contributing to a shared product vision.

• Data-Driven Improvement: A belief in using research, testing, and feedback to drive iterative design improvements and measure the impact of design solutions.

• Excellence & Quality: A dedication to producing high-quality, usable, and accessible digital experiences that meet stringent government standards.

• Adaptability & Agility: Embracing Agile methodologies and remaining flexible to adapt to changing project requirements and user feedback.

Collaboration Style:

• Integrated within Agile Teams: Designers are expected to be embedded within Agile product teams, participating actively in ceremonies and collaborating daily with developers, PMs, and SMEs.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and knowledge sharing among team members.

• Iterative Feedback Loops: A process that values continuous feedback, both internally and from users, to refine designs and ensure product-market fit.

📝 Enhancement Note: The culture likely balances the structured, compliance-driven nature of government contracting with the dynamic, iterative approach of Agile development and HCD. Expect a professional environment focused on delivering impactful solutions for a critical user base.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Government Bureaucracy & Requirements: Working within the complex regulatory and procurement environment of government agencies, adhering to strict security, accessibility, and compliance standards.

• Balancing Diverse User Needs: Designing for a wide range of users with varying technical proficiencies, including Veterans with potential disabilities and healthcare professionals with specific clinical workflows.

• Integrating with Legacy Systems: Potentially needing to design solutions that integrate with or complement existing, sometimes outdated, government IT systems.

• Remote Collaboration Effectiveness: Maintaining strong communication, collaboration, and team cohesion in a fully remote environment, especially across different time zones.

Learning & Development Opportunities:

• Advanced HCD & UX Research: Opportunities to deepen expertise in advanced HCD methodologies, user research techniques, and usability testing strategies.

• Government Digital Transformation: Gaining in-depth knowledge of digital transformation initiatives within the public sector, particularly for the VA.

• Healthcare IT & Telehealth Specialization: Developing specialized skills and knowledge in healthcare technology, clinical workflows, and telehealth platforms.

• Leadership and Mentorship: Potential to grow into leadership roles, mentoring junior designers, and contributing to the strategic direction of UX at GovCIO.

📝 Enhancement Note: The challenges are typical for roles in government contracting, requiring resilience and a problem-solving mindset. The growth opportunities are substantial for those looking to specialize in high-impact sectors like government healthcare technology.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a complex enterprise application, focusing on how you incorporate user feedback and validation." (Focus on HCD, UAT, iterative design).

• "How do you balance the needs of diverse user groups, such as Veterans with varying technical skills and clinical staff with specific operational demands?" (Discuss user research, personas, empathy mapping).

• "Walk us through a challenging design project where you had to integrate with existing systems or overcome significant technical constraints. What was your approach?" (Highlight problem-solving, adaptability, collaboration). Company & Culture Questions:

• "What interests you about working with the Department of Veterans Affairs and improving digital experiences for Veterans?" (Research VA's mission, GovCIO's role).

• "How do you contribute to a collaborative team environment, especially in a remote setting?" (Discuss communication tools, proactive engagement, feedback).

• "How do you ensure your designs are accessible and inclusive?" (Discuss WCAG, inclusive design principles, testing with diverse users). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process, the solution, and the impact.

• Highlight Collaboration: Emphasize how you worked with PMs, developers, and SMEs.

• Show, Don't Just Tell: Use visuals, wireframes, prototypes, and user flow diagrams to illustrate your work.

• Quantify Impact: Present metrics and data that demonstrate the success of your design solutions.

• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, trade-offs, and the rationale behind your choices.

📝 Enhancement Note: Expect interviewers to probe deeply into your practical application of HCD, your ability to execute user validation (especially UAT), and your experience with government or healthcare domains. A strong portfolio showcasing these aspects is critical.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through the GovCIO careers portal at https://careers.govcio.com.

• Tailor Your Resume: Highlight your 8-10+ years of relevant UX/UI experience, proficiency with Figma/Sketch/Adobe XD, experience with HCD principles, and any background in government, healthcare, or telehealth. Use keywords from the job description.

• Curate Your Portfolio: Ensure your portfolio prominently features case studies demonstrating your design process, high-fidelity prototypes, user validation efforts (especially UAT), and measurable impact. Prioritize projects relevant to complex systems or user groups similar to Veterans and clinicians.

• Prepare for Portfolio Presentation: Be ready to articulate your design decisions, process, and the outcomes of your work during an interview. Practice discussing your case studies concisely and effectively.

• Research GovCIO and the VA: Understand GovCIO's mission, their work with the VA, and the importance of digital experiences in serving Veterans. This will help you articulate your motivation and align with the company's values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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