Senior UX/UI Designer (Remote)

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: Govcio LLC

Location: United States (Remote)

Job Type: Full-time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: August 17, 2026

Experience Level: 8-10+ years

Remote Status: Fully Remote

🚀 Role Summary

• This role focuses on executing user-centered design and validation activities to enhance digital experiences for Veterans and clinical users within the VA portfolio, emphasizing workflow alignment and usability.

• The Senior UX/UI Designer will be responsible for creating high-fidelity prototypes and UI designs grounded in Human-Centered Design (HCD) principles, translating user insights into tangible design artifacts.

• A key aspect of this position involves supporting and facilitating User Acceptance Testing (UAT) sessions, developing test scenarios, and synthesizing findings to inform iterative design improvements.

• The role requires strong collaboration with Product Managers, UI Designers, Subject Matter Experts (SMEs), and the UX Lead to ensure design solutions meet user needs and operational contexts, particularly within telehealth and virtual care environments.

📝 Enhancement Note: While the original job title is Senior UX/UI Designer, this role has significant operational implications, particularly in how user experience directly impacts workflow efficiency, adoption rates, and the effectiveness of digital solutions within a complex governmental and healthcare context. The emphasis on UAT, workflow alignment, and operational context suggests a strong connection to the practical application and continuous improvement of systems, aligning it with a broader operational GTM strategy.

📈 Primary Responsibilities

• Execute UX and UI design for an assigned product portfolio, working closely with Product Managers, UI Designers, SMEs, and stakeholders to deliver user-centric solutions.

• Develop high-fidelity, interactive prototypes and UI designs based on Human-Centered Design (HCD) principles, ensuring alignment with veteran needs, clinical workflows, and established usability best practices.

• Create task-based UAT scenarios and define success criteria that directly correlate with user workflows and product release objectives.

• Facilitate and support UAT sessions, including comprehensive preparation, diligent observation, synthesis of user feedback and findings, and formulation of actionable design recommendations.

• Conduct or assist in lightweight user validation activities such as usability sessions, feedback reviews, and iterative design validation cycles.

• Translate synthesized user insights and UX guidance into detailed product-specific flows, interactions, and strategic recommendations for product enhancements.

• Drive iterative improvements to digital products based on user feedback, UAT findings, HCD principles, and stakeholder input, ensuring continuous optimization.

• Support UX and usability enhancements for telehealth and virtual care workflows, leveraging operational context and end-user feedback to inform design decisions.

• Proactively identify and escalate usability risks, critical insights, and design opportunities to Product Managers and the UX Lead to ensure timely resolution and strategic alignment.

• Contribute actively to accessibility and usability forums, promoting a culture of continuous product improvement and adherence to industry standards.

• Develop product recommendations that demonstrably improve user adoption, enhance workflow fit, and elevate overall user experience quality.

📝 Enhancement Note: The responsibilities highlight a strong focus on the practical application of design principles within an operational framework. The emphasis on UAT, workflow alignment, and iterative improvements based on feedback indicates a process-driven approach to design, crucial for successful GTM strategies that rely on user adoption and operational efficiency.

🎓 Skills & Qualifications

Education: Bachelor’s degree in a relevant discipline (e.g., Human-Computer Interaction, Graphic Design, Psychology, Computer Science) or equivalent practical experience.

Experience: 8-10 years of progressive experience in UX design, UI design, usability evaluation, product design, or closely related fields, with a proven track record of delivering user-centered digital solutions.

Required Skills:

• Demonstrated proficiency in creating UI designs and high-fidelity, interactive prototypes using industry-standard tools such as Figma, Sketch, or Adobe XD.

• Deep understanding and practical application of Human-Centered Design (HCD) principles, informed by user research to support iterative, evidence-based product development.

• Experience supporting or conducting usability evaluations, task-based testing, and other user-centered product validation methodologies.

• Proven ability to collaborate effectively with cross-functional teams, including Product Managers, UI Designers, developers, and Subject Matter Experts (SMEs).

• Clear understanding and practical experience working within Agile development methodologies and workflows.

• Exceptional written, verbal, analytical, facilitation, and overall communication skills, essential for stakeholder engagement and design articulation. Preferred Skills:

• Prior experience supporting digital products within government agencies, particularly the Department of Veterans Affairs (VA).

• Experience in planning or facilitating User Acceptance Testing (UAT) sessions.

• Familiarity with accessibility principles (e.g., WCAG) and inclusive design practices to ensure equitable user experiences.

• Experience working within cross-functional Agile product teams, contributing to sprint planning and execution.

• Knowledge of clinical workflows and healthcare operational processes, particularly within the VA system.

• Direct experience supporting the Department of Veterans Affairs or familiarity with VA systems and data protocols.

• Experience with VA Telehealth operations, workflows, and associated tools, including virtual care platforms, is strongly desired.

📝 Enhancement Note: The experience requirement of 8-10 years, coupled with a Bachelor's degree or equivalent, positions this as a senior-level role. The emphasis on specific tools like Figma, Sketch, and Adobe XD, along with HCD, UAT, and Agile methodologies, are critical keywords for ATS optimization and candidate targeting within the UX/UI and operations domains. The preferred skills strongly signal a need for domain expertise relevant to government health IT and operational workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 3-5 complex UX/UI design projects, with a strong emphasis on demonstrating the application of HCD principles from research through to final design.

• Projects should highlight your ability to translate user research, usability findings, and UAT feedback into tangible design solutions that address specific user needs and workflow challenges.

• Include examples of high-fidelity interactive prototypes created with tools such as Figma, Sketch, or Adobe XD, demonstrating your technical proficiency and design execution capabilities.

• Showcase your process for iterative design and how you incorporated feedback from stakeholders, users, and testing phases to refine designs and improve outcomes.

• Projects demonstrating experience with government digital products, healthcare workflows, or telehealth applications will be highly advantageous. Process Documentation:

• Provide clear documentation of your design process, including how you approach user research, ideation, prototyping, and validation.

• Detail your experience with UAT planning and execution, including how you develop test scenarios, facilitate sessions, and synthesize findings into actionable design recommendations.

• Illustrate your approach to collaborating within Agile teams, outlining how you integrate UX/UI design activities into sprint cycles and product development roadmaps.

• Demonstrate how you ensure accessibility and inclusive design principles are integrated throughout your design process and artifacts.

📝 Enhancement Note: For a Senior UX/UI role, a portfolio is critical. The emphasis here is not just on aesthetics but on process, validation, and demonstrable impact, aligning with operational requirements for measurable improvements and well-documented workflows. This section guides candidates on what specific elements of their work to highlight to resonate with an operations-minded hiring team.

💵 Compensation & Benefits

Salary Range: USD $120,000.00 - USD $135,000.00 /Year. (This range is based on the provided salary information and is typical for a Senior UX/UI Designer role in the US market, considering the specified experience level and remote nature of the position. Salary can vary based on specific location within the US, candidate qualifications, and further negotiation.)

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401k).

• Paid time off, including vacation, sick leave, and holidays.

• Professional development opportunities, including training, conferences, and certifications.

• Fully remote work environment, offering flexibility and work-life balance.

• Potential for performance-based bonuses or incentives.

Working Hours: 40 hours per week. While the role is remote, candidates should be prepared to align with standard US business hours for collaboration with teams and stakeholders across different time zones, particularly those within the America/Chicago timezone.

📝 Enhancement Note: The provided salary range is specific and valuable. The benefits listed are standard for full-time roles in the US tech/government contracting sector, and it's important for operations candidates to understand how benefits contribute to overall compensation and work-life balance, which can impact productivity and retention. The note on working hours is crucial for a remote role to manage expectations regarding availability for cross-time-zone collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government Technology Services / IT Consulting. GovCIO LLC specializes in providing IT solutions and services to government agencies, with a significant focus on the Department of Veterans Affairs (VA). This context means a deep understanding of government procurement, security, and operational requirements is essential.

Company Size: While not explicitly stated, GovCIO is a significant player in the government contracting space, typically indicating a mid-to-large enterprise size (hundreds to thousands of employees), which allows for specialized teams and structured processes.

Founded: Founded in 2005, GovCIO has established a strong presence and reputation within the federal IT sector, indicating a mature organization with established operational frameworks and a long-term vision for serving its clients.

Team Structure:

• The UX/UI team is likely part of a larger product or digital services division, working in close partnership with Product Management, Engineering, and Business Analysts.

• Reporting structure will likely involve a direct line to a UX Lead or Director of UX/Design, with functional alignment to specific product teams or project initiatives.

• Cross-functional collaboration is paramount, with designers expected to work closely with Product Managers for requirements, UI Developers for implementation, SMEs for domain expertise, and stakeholders for feedback and alignment. Methodology:

• A strong emphasis on Human-Centered Design (HCD) and Agile methodologies is evident, suggesting a structured yet adaptive approach to product development.

• Data analysis and user feedback are key drivers for design decisions, with a focus on iterative improvements based on validation activities like usability sessions and UAT.

• Workflow optimization is a core objective, aiming to improve efficiency, adoption, and user satisfaction for critical government and healthcare applications.

Company Website: https://careers.govcio.com

📝 Enhancement Note: Understanding GovCIO's focus on the VA and government sector is critical. This implies a need for candidates to be comfortable with government contracting processes, security clearances, and the unique operational challenges of serving public sector clients, especially in healthcare. The company's history suggests stability and a mature operational approach.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX/UI Designer position, indicating a lead contributor role. It requires not just design execution but also strategic input, mentorship potential, and the ability to influence design direction and best practices within product teams. The role is pivotal in ensuring the operational effectiveness of digital products through superior user experience.

Reporting Structure: The Senior UX/UI Designer will report to a UX Lead or Director, and will work closely with Product Managers on specific product lines. This structure allows for both strategic guidance and focused project execution, common in operations-focused environments where clear lines of responsibility are maintained.

Operations Impact: The role's impact is directly tied to the usability, adoption, and efficiency of digital experiences for Veterans and clinical users. By improving workflows and user satisfaction, this role contributes to operational efficiency, reduced training needs, enhanced service delivery, and ultimately, better outcomes for VA users. This aligns directly with GTM strategies that prioritize user adoption and operational success.

Growth Opportunities:

• Specialization: Deepen expertise in government UX, healthcare UX, or specific VA systems and telehealth operations.

• Leadership: Progress to a UX Lead, Design Manager, or Principal UX Designer role, taking on more strategic responsibilities and team mentorship.

• Skill Development: Opportunities to lead design initiatives, contribute to UX strategy, and gain exposure to broader product lifecycle management within the government IT sector.

• Cross-functional Roles: Potential to move into Product Management or UX Research roles, leveraging a strong understanding of user needs and operational contexts.

📝 Enhancement Note: This analysis frames the Senior UX/UI role not just as a design function but as a critical component of operational success. The growth opportunities emphasize how specialized UX skills contribute to broader career paths within the government contracting and operations space.

🌐 Work Environment

Office Type: Fully Remote. This offers maximum flexibility for employees located anywhere within the United States.

Office Location(s): While the role is remote, the company is headquartered in the United States, and candidates must reside within the US. Specific time zones for collaboration are important, with a noted alignment towards America/Chicago.

Workspace Context:

• Collaborative Environment: Expect frequent virtual collaboration using tools like Slack, Microsoft Teams, Zoom, and project management platforms. Active participation in virtual meetings, design critiques, and team syncs is essential.

• Tools & Technology: Access to necessary design software (Figma, Sketch, Adobe XD), collaboration tools, and potentially secure government-approved systems will be provided or expected. The company likely utilizes a standardized tech stack for remote operations.

• Team Interaction: Regular interaction with Product Managers, fellow designers, developers, and stakeholders through various digital communication channels. This fosters a connected remote work experience despite physical distance.

Work Schedule: Standard 40-hour work week. While remote, maintaining consistent availability during core business hours for team collaboration and client engagement is expected, with flexibility often available outside of critical meeting times.

📝 Enhancement Note: For a remote role, understanding the virtual workspace and collaboration tools is key. The emphasis on aligning with specific time zones (America/Chicago) is an important operational detail for remote teams, impacting scheduling and communication efficiency.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience, with a focus on HCD, UAT, and relevant design tools.

• Technical Interview: A discussion with UX/UI team members or the UX Lead to delve into your design process, problem-solving skills, and experience with specific tools and methodologies. Expect questions about your approach to user research, prototyping, and validation.

• Portfolio Presentation: A dedicated session where you will walk through selected projects from your portfolio, explaining your role, process, challenges, and the impact of your design decisions. This is a critical opportunity to showcase your operational understanding.

• Behavioral/Cultural Fit Interview: Discussions with hiring managers and potential team members to assess your collaboration style, communication skills, ability to work in an Agile environment, and cultural alignment with GovCIO's values and mission.

• Final Interview: May involve senior leadership or key stakeholders to discuss strategic fit and long-term contributions.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best demonstrate your experience in HCD, UAT support, and the application of design tools like Figma, Sketch, or Adobe XD. Prioritize projects relevant to government, healthcare, or telehealth if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, design, validation), the challenges faced, your solutions, and the measurable outcomes or impact. Focus on how your design decisions led to operational improvements or better user experiences.

• Highlight Process: Emphasize your step-by-step approach, especially how you incorporated user feedback and UAT findings into iterative design improvements. Showcase your ability to translate complex requirements into intuitive user interfaces.

• Showcase Tools: Be prepared to discuss your proficiency with specific design and prototyping tools and how you leverage them to create effective user experiences.

• Address VA Context: If you have experience with VA systems or telehealth, be ready to discuss it in detail, explaining your understanding of the operational nuances.

Challenge Preparation:

• Be ready for potential design exercises or case studies that test your ability to solve UX problems within specific constraints, similar to those encountered in government projects.

• Practice articulating your design rationale clearly and concisely, anticipating questions about trade-offs, accessibility, and user adoption.

• Prepare to discuss how your design work contributes to broader organizational goals and operational efficiency.

📝 Enhancement Note: This section provides actionable advice for candidates to prepare for the interview process, with a specific focus on how to present their work in a way that resonates with an operations-focused hiring team. The emphasis on portfolio presentation and case studies is crucial for roles where demonstrable process and impact are key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD. Proficiency in at least one is essential, with experience in multiple being highly advantageous. These tools are critical for creating high-fidelity mockups and interactive prototypes.

• Collaboration: Slack, Microsoft Teams, Zoom for daily communication, virtual meetings, and team syncs.

• Project Management: Jira, Confluence, or similar tools for managing Agile workflows, tracking tasks, and documenting project progress.

Analytics & Reporting:

• While not a primary focus for this role, understanding how user behavior data (e.g., from analytics platforms) informs design decisions is beneficial. Familiarity with tools like Google Analytics or specific product analytics platforms can be a plus. CRM & Automation:

• Not directly applicable to this UX/UI role, but understanding how user feedback captured via CRM or support systems can inform design improvements is relevant.

📝 Enhancement Note: The explicit mention of Figma, Sketch, and Adobe XD is critical for candidates to know what tools are expected. Understanding the collaboration and project management tools is also key for remote work efficiency and integration into operational workflows.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of Veterans and clinical users, ensuring that design decisions prioritize user experience and impact.

• Excellence & Quality: Striving for high-quality design and execution, with a focus on usability, accessibility, and adherence to best practices in digital product development.

• Collaboration & Teamwork: Fostering a supportive and communicative team environment where ideas are shared, feedback is welcomed, and collective problem-solving is encouraged.

• Integrity & Accountability: Upholding ethical standards in design and development, taking ownership of work, and delivering on commitments with reliability and transparency.

• Innovation & Continuous Improvement: Embracing new ideas, technologies, and methodologies to continuously enhance user experiences and operational effectiveness.

Collaboration Style:

• Cross-functional Integration: Active participation in cross-functional teams, ensuring seamless communication and alignment between design, product management, engineering, and stakeholders.

• Feedback-Driven: An open culture for constructive feedback, where design critiques are seen as opportunities for growth and improvement for both individuals and products.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and lessons learned across teams to foster collective learning and elevate the overall UX/UI competency within the organization.

📝 Enhancement Note: Highlighting these values provides insight into the expected professional conduct and team dynamics. For operations roles, emphasis on collaboration, accountability, and continuous improvement is paramount for driving efficiency and achieving GTM objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Government Sector Complexity: Navigating the unique requirements, regulations, and stakeholder landscapes of government contracts, particularly within the VA.

• Balancing User Needs with Technical/Operational Constraints: Designing effective solutions that meet user needs while adhering to strict technical specifications, security protocols, and operational limitations inherent in government IT projects.

• Remote Collaboration Dynamics: Maintaining high levels of collaboration, communication, and team cohesion in a fully remote work environment.

• Iterative Design in Agile Environments: Effectively managing design iterations within fast-paced Agile sprints, ensuring timely delivery of design assets while maintaining quality and user focus.

Learning & Development Opportunities:

• Specialized Training: Access to training programs focused on government UX best practices, accessibility standards (WCAG), and specific VA systems or telehealth technologies.

• Industry Engagement: Opportunities to attend relevant conferences, workshops, and webinars to stay abreast of the latest trends in UX/UI design, HCD, and government IT.

• Mentorship Programs: Potential for mentorship from senior design leaders within GovCIO, offering guidance on career progression and skill development.

• Exposure to Diverse Projects: Working on a variety of VA digital experiences, providing exposure to different user groups and operational challenges, fostering broad skill development.

📝 Enhancement Note: Identifying potential challenges and corresponding growth opportunities helps candidates understand the role's demands and development potential. For operations-focused roles, challenges often revolve around process integration, stakeholder management, and adapting to complex environments, making these insights valuable.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with strict technical or operational constraints. How did you approach it, and what was the outcome?" (Focus on your process for negotiation and compromise, highlighting how you maintained user advocacy while respecting operational realities.)

• "How do you incorporate feedback from UAT or usability sessions into your design iterations? Provide a specific example." (Prepare a case study demonstrating your iterative design process and how user validation directly influenced your design decisions.)

• "Walk us through your process for creating a high-fidelity prototype for a complex workflow. What tools do you use, and what are your key considerations?" (Be ready to discuss your workflow, tool choices, and how you ensure the prototype effectively communicates the intended user experience.) Company & Culture Questions:

• "What interests you about working with the Department of Veterans Affairs and supporting their digital initiatives?" (Research GovCIO's mission, their work with the VA, and articulate how your skills align with serving this population.)

• "How do you contribute to a collaborative remote work environment?" (Share examples of how you proactively communicate, share information, and build rapport with remote colleagues.)

• "Describe your understanding of Human-Centered Design and how you apply it in practice." (Be prepared to discuss HCD principles and provide concrete examples of their application in your past projects.) Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly outline the problem, your role, your process, the solution, and the impact. Use visual aids effectively.

• Quantify Impact: Whenever possible, use data or metrics to demonstrate the success of your designs (e.g., improved task completion rates, reduced error rates, increased user satisfaction scores). This speaks directly to operational value.

• Focus on Process: Don't just show the final screens; explain why you made certain design decisions. Highlight how you used research, testing, and feedback to arrive at your solutions.

• Tailor to the Role: Emphasize projects that showcase your ability to work with complex systems, adhere to guidelines, and improve operational workflows, especially if they relate to government or healthcare.

📝 Enhancement Note: Providing specific example questions and preparation strategies helps candidates anticipate interview expectations. For operations-related roles, interviewers often probe for process, problem-solving under constraints, and demonstrable impact, making these tips highly relevant.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through the GovCIO careers portal using the provided link.

• Curate Your Portfolio: Select 3-5 of your strongest UX/UI projects that best demonstrate your experience with Human-Centered Design, UAT support, and proficiency in Figma, Sketch, or Adobe XD. Ensure your portfolio highlights your ability to translate user needs into practical, efficient digital solutions.

• Tailor Your Resume: Optimize your resume to highlight keywords such as "UX/UI Design," "Human-Centered Design," "Figma," "Sketch," "Adobe XD," "Usability Testing," "UAT," "Agile," and any relevant experience with government or healthcare sectors. Quantify your achievements with metrics where possible.

• Prepare Your Presentation: Practice walking through your selected portfolio projects, focusing on explaining your process, the challenges you overcame, and the operational impact of your design solutions. Be ready to discuss your experience with remote collaboration and Agile methodologies.

• Research GovCIO: Familiarize yourself with GovCIO's mission, their work with the VA, and their commitment to serving Veterans. Understand their values and how your approach to design aligns with their operational objectives and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.