Senior UX/UI Designer

📍 Job Overview

Job Title: Senior UX/UI Designer

Company: Fisher Investments Europe

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: Marketing Operations / Design Operations

Date Posted: 2026-08-14

Experience Level: Mid-Senior Level (8+ years)

Remote Status: Primarily On-site (with potential for hybrid)

🚀 Role Summary

• Drive the strategic direction and execution of digital experiences for global audiences within the Global Marketing Department.

• Lead UX discovery, problem framing, and customer journey mapping to identify needs and define opportunities for intuitive, digital-first solutions.

• Act as a senior design voice in cross-functional discussions, influencing decisions and translating complex requirements into clear experience strategies.

• Recommend and develop scalable experience solutions and visual systems that address immediate needs while supporting future campaigns and efficient downstream production.

• Leverage user research, experimentation results, and performance data to inform design decisions and optimize customer journeys across paid and owned channels.

📝 Enhancement Note: This role sits within the Global Marketing Department, specifically contributing to the in-house agency 'fishtank'. While primarily a design role, its emphasis on strategy, data-driven decision-making, and cross-functional collaboration strongly aligns with the operational aspects of Marketing Operations and Design Operations. The focus on scalability, efficiency, and process improvement is key for operations-minded candidates.

📈 Primary Responsibilities

• Lead UX discovery initiatives, utilizing user, business, and market insights to define problems and opportunities for digital experiences.

• Conduct customer journey mapping and information architecture analysis to design intuitive and engaging digital-first interactions across paid and owned channels.

• Collaborate with designers, copywriters, project managers, internal stakeholders, and external agencies to translate complex business and user needs into clear design briefs and experience strategies.

• Analyze user research findings, A/B testing outcomes, and performance data to validate design assumptions and identify areas for continuous optimization.

• Propose and develop scalable experience solutions and cohesive visual systems that can be effectively deployed across various campaigns and over 20 global markets.

• Balance conceptual exploration with production-ready execution, ensuring rigorous testing and refinement of design concepts before implementation.

• Employ rapid prototyping techniques using tools like Figma or Framer to visualize and iterate on user journeys and interactions, facilitating faster decision-making.

• Present experience strategies, design rationales, trade-offs, and recommended approaches to stakeholders, articulating the value proposition of proposed solutions.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on design execution, and cross-functional leadership. For an operations-focused candidate, emphasis should be placed on the "scalable experience solutions," "efficient downstream production," and "experimentation culture" aspects, as these directly relate to operational efficiency and process improvement within the marketing design function.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, or a related field is preferred, though extensive experience can substitute.

Experience: 8+ years of experience in UX/UI design, digital product design, or experience design within an in-house corporate setting, agency, or a similar environment.

Required Skills:

• Proven experience leading UX strategy, discovery phases, problem framing, and customer journey mapping.

• Demonstrated ability to translate user and business insights into scalable and effective design solutions.

• Expertise in acting as a senior design voice, influencing cross-functional stakeholders and navigating ambiguity to drive projects forward.

• Strong portfolio showcasing experience designing paid and owned digital experiences that meet customer needs and achieve business objectives, including conversion goals.

• Proficiency in design and prototyping tools, including Figma and Framer.

• Mastery of Adobe Creative Suite (Photoshop, InDesign, Illustrator) for visual asset creation and art direction.

• Excellent graphic design foundations with a keen eye for typography, layout, hierarchy, color, and composition.

• Experience leveraging user research, experimentation results, and performance data to inform and validate design decisions. Preferred Skills:

• Familiarity with lightweight front-end development principles or coding (e.g., HTML/CSS).

• Experience with AI-assisted design tools to enhance learning, efficiency, or creative quality.

• Background in performance marketing or understanding of its principles.

• Experience designing for global markets with diverse user bases.

📝 Enhancement Note: The required experience level and specific tool proficiencies (Figma, Framer, Adobe Suite) are critical. For operations professionals, the ability to demonstrate how they have used data and experimentation to drive efficiency and improve conversion rates will be highly valued. The preference for front-end familiarity and AI tools suggests a forward-thinking approach to design operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive case studies detailing the end-to-end design process for complex digital experiences, ideally from discovery to launch.

• Clearly articulate the problem statement, user research methodologies, design rationale, and key design decisions made throughout each project.

• Demonstrate the impact of your design solutions through measurable results, such as improvements in user engagement, conversion rates, task completion times, or operational efficiency.

• Include examples of how you have developed or utilized scalable design systems, visual frameworks, or style guides to ensure consistency and efficiency across multiple platforms or markets.

• Highlight experience with prototyping tools (Figma, Framer) and how they were used to facilitate collaboration and decision-making. Process Documentation:

• Provide evidence of contributions to establishing or refining UX/UI design processes, including discovery frameworks, user research protocols, and design review methodologies.

• Illustrate how you have used data analysis, A/B testing, and performance metrics to inform and iterate on design solutions, demonstrating a systematic approach to optimization.

• Showcase examples of how you have collaborated with technical teams or production teams to ensure efficient downstream production and implementation of design solutions.

• Detail instances where you have successfully influenced cross-functional teams to adopt new design best practices or user-centered methodologies.

📝 Enhancement Note: For this senior role, the portfolio should not just display finished products but also the strategic thinking and process behind them. Operations candidates should emphasize their ability to create efficient, repeatable design processes, demonstrate data-driven optimization, and showcase how they've contributed to scalable design systems that reduce production overhead.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Senior UX/UI Designer in London with 8+ years of experience and a strong portfolio, the estimated salary range is £65,000 - £90,000 per annum. This range can vary based on the candidate's specific skills, experience, and performance during the interview process.

Benefits:

• 100% paid premiums for top-tier supplemental medical, dental, and annual health screening plans for employees and their qualified dependents.

• 28 days of annual leave, with the option to purchase up to 3 additional days per year.

• Up to 8 paid public holidays.

• Enhanced maternity pay package: 16 weeks' top-up to full base pay for eligible employees.

• A fertility, hormonal health, and family-forming benefit of £10,000 (or local currency equivalent).

• Retirement pension plan with a 9% company contribution of base pay, plus an additional company match of up to 5% of base pay on personal contributions.

• Gym subsidy of up to £50 per month.

• Comprehensive Employee Assistance Program and other emotional wellbeing services.

• Ongoing training, educational support, and employee appreciation events.

• Potential for participation in a hybrid work-from-home program based on role, tenure, and performance eligibility.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. While the role is primarily in-office, there's potential for hybrid arrangements, indicating some flexibility.

📝 Enhancement Note: The salary estimate is based on research of similar Senior UX/UI Designer roles in London, factoring in the specified experience level and the reputable nature of Fisher Investments. The benefits package is comprehensive, offering strong support for employee wellbeing and long-term financial security, which are attractive to operations professionals seeking stability and a positive work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Investment Management). Fisher Investments operates in a highly regulated and competitive sector, emphasizing client-first principles and long-term investment strategies. This context requires a design approach that is trustworthy, clear, and compliant, while also being innovative and engaging.

Company Size: Fisher Investments is a large, global organization. This implies a structured environment with established processes, but also opportunities for significant impact and exposure to diverse projects and stakeholders.

Founded: Fisher Investments was founded in 1979. This long history suggests stability, a deep understanding of the financial markets, and a well-developed corporate culture.

Team Structure:

• The role reports to the Marketing Design Team Lead within the Global Marketing Department, which houses the in-house agency 'fishtank'.

• This team likely comprises other designers (UX/UI, graphic), copywriters, and project managers, fostering a collaborative creative environment.

• As a Senior Designer, you will be expected to collaborate closely with other senior creative professionals and internal stakeholders across various departments (e.g., marketing, product, technology).

• You will also partner with external agencies, indicating a need for strong vendor management and communication skills. Methodology:

• Data-Driven Design: Emphasis on using user research, experimentation results, and performance data to inform and validate design decisions.

• User-Centricity: Focus on understanding and meeting customer needs to create intuitive and engaging digital experiences.

• Scalability & Efficiency: Developing solutions that can be applied across multiple campaigns, channels, and global markets, optimizing for downstream production.

• Agile Collaboration: Working in cross-functional teams, potentially using agile methodologies, to define problems, shape strategies, and deliver solutions iteratively.

• Innovation: Exploration of emerging media and AI-assisted tools to improve learning, efficiency, and creative quality.

Company Website: https://www.fishercareers.com

📝 Enhancement Note: The financial services industry demands a high degree of professionalism, accuracy, and compliance. For a Senior UX/UI Designer, this translates to designing interfaces that are not only aesthetically pleasing and user-friendly but also convey trust and clarity. The "fishtank" agency structure suggests an in-house team that operates with agency-like agility and creativity, a dynamic that operations professionals can leverage.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior-level position, indicating a need for significant independent work, strategic contribution, and the ability to mentor junior team members. The role requires not just execution but also the shaping of design strategy and processes.

Reporting Structure: You will report to the Marketing Design Team Lead, placing you within a creative function under the broader Global Marketing umbrella. Your work will involve frequent collaboration with other senior designers, project managers, and stakeholders from various departments, requiring strong influence and communication skills.

Operations Impact: As a Senior UX/UI Designer, your impact will be measured by the effectiveness of digital experiences in driving user engagement, conversion rates, and ultimately contributing to Fisher Investments' business objectives. This includes improving client acquisition, retention, and overall brand perception through well-designed, user-friendly platforms. Your work will directly influence how clients and prospects interact with the brand digitally, impacting lead generation and client satisfaction.

Growth Opportunities:

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially step into team lead or management roles within the design or marketing operations functions.

• Strategic Influence: Deepen involvement in shaping overall digital experience strategy and contributing to the evolution of design best practices and operational efficiency within 'fishtank' and the Global Marketing department.

• Specialization: Develop expertise in specific areas such as global UX, AI-assisted design, or advanced experimentation and optimization techniques.

• Cross-Functional Exposure: Gain broader business acumen by working closely with various departments, potentially leading to opportunities in product management, marketing strategy, or operations management roles.

• Continuous Learning: Access to ongoing training, educational support, and industry conferences to stay abreast of the latest UX/UI trends, tools, and AI advancements.

📝 Enhancement Note: The "scalable experience solutions" and "experimentation culture" elements point towards opportunities for operationalizing design. A candidate with a strong operations mindset can grow by leading initiatives to improve design workflow efficiency, implement new design tools, or develop robust A/B testing frameworks that directly impact business outcomes.

🌐 Work Environment

Office Type: This is an in-office role, situated within Fisher Investments' corporate environment in London. The description mentions a "collaborative working environment," suggesting an office designed to facilitate teamwork and interaction.

Office Location(s): London, England. Specific office details beyond the city are not provided, but it's implied to be a professional corporate setting.

Workspace Context:

• Collaborative Environment: The office is designed to encourage interaction and teamwork among designers, copywriters, project managers, and other marketing professionals.

• Tools & Technology: Access to industry-standard design software (Figma, Framer, Adobe Suite) and potentially emerging AI-assisted tools will be available.

• Team Interaction: Regular opportunities for in-person discussions, brainstorming sessions, design critiques, and stakeholder meetings, fostering a dynamic and communicative work atmosphere.

• Professional Setting: A corporate environment that likely adheres to professional standards and provides a structured workspace.

Work Schedule: The role is full-time, with an expectation of working Monday through Friday in the office. While the primary arrangement is in-office, there is a mention of a potential hybrid work-from-home program based on role, tenure, and performance, suggesting some future flexibility may be possible.

📝 Enhancement Note: The emphasis on an "in-office role" and "collaborative working environment" suggests that in-person interaction and team synergy are highly valued. For operations professionals, this means understanding the importance of physical proximity for certain collaborative tasks and being comfortable with a structured work setting that prioritizes team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Design Challenge/Portfolio Review: Likely a session where candidates present their portfolio, discuss their design process, and potentially undertake a practical design exercise or case study related to Fisher Investments' business. This will assess problem-solving skills, design rationale, and communication abilities.

• Cross-Functional Interviews: Interviews with team leads, peers, and potentially stakeholders from other departments (e.g., marketing, product) to evaluate collaboration skills, strategic thinking, and cultural fit.

• Final Interview: A discussion with senior leadership to assess overall fit, leadership potential, and strategic alignment with the company's goals.

Portfolio Review Tips:

• Showcase Process, Not Just Pixels: Clearly articulate the problem you were solving, your research methods, the iterations you went through, and the rationale behind your design decisions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, improved user satisfaction, reduced task times, operational efficiencies gained).

• Tailor to Fisher Investments: Research Fisher Investments' brand, target audience, and current digital presence. Highlight projects that demonstrate your ability to design for financial services or similar regulated industries, emphasizing clarity, trust, and user-centricity.

• Highlight Seniority & Strategy: Emphasize your experience in leading UX strategy, influencing stakeholders, and developing scalable solutions. Showcase your ability to think beyond individual screens to the broader experience ecosystem.

• Demonstrate Tool Proficiency: Be prepared to discuss your experience with Figma, Framer, and other relevant tools, and how you leverage them for efficiency and collaboration.

Challenge Preparation:

• Understand the Business: Familiarize yourself with Fisher Investments' business model, services, target audience, and competitive landscape.

• Practice Problem Framing: Be ready to dissect a given problem, ask clarifying questions, and define clear objectives and constraints.

• Articulate Design Rationale: Clearly explain why you made specific design choices, connecting them back to user needs, business goals, and data insights.

• Prepare for Data Interpretation: Be ready to discuss how you would use or interpret data (user research, analytics, A/B tests) to inform design decisions.

• Communicate Trade-offs: Understand that design involves compromise. Be prepared to discuss the trade-offs you considered and why you prioritized certain solutions.

📝 Enhancement Note: The emphasis on a "portfolio review" and "design challenge" means candidates must be prepared to not only present their work but also defend their design decisions and demonstrate problem-solving skills relevant to Fisher Investments' context. Operations-minded candidates should highlight their ability to create efficient processes for design challenges and portfolio presentations.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborative design, wireframing, prototyping, and creating design systems. Proficiency is expected for all stages of the design process.

• Framer: Highly valued for rapid interaction prototyping, allowing for more dynamic and realistic user experience simulations.

• Adobe Creative Suite (Photoshop, InDesign, Illustrator): Crucial for high-fidelity visual design, asset creation, illustration, and potentially art direction.

Analytics & Reporting:

• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Qualtrics, SurveyMonkey).

• Web Analytics Tools: Familiarity with platforms like Google Analytics or similar for understanding user behavior on digital platforms and measuring performance.

• A/B Testing Tools: Experience with tools that facilitate experimentation (e.g., Optimizely, VWO) to validate design hypotheses.

CRM & Automation:

• While not directly a CRM role, understanding how UX/UI design impacts lead generation and customer journeys within a CRM context (e.g., Salesforce, Microsoft Dynamics) is beneficial.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing design tasks and collaborating with project managers.

📝 Enhancement Note: Proficiency in Figma and Framer is explicitly mentioned, making them critical. For an operations-focused candidate, demonstrating how you leverage these tools for efficiency, collaboration, and creating reusable components (design systems) will be key. Understanding how design outputs feed into analytics and CRM systems to drive business outcomes is also a strong plus.

👥 Team Culture & Values

Operations Values:

• Client-First: A core principle at Fisher Investments, meaning all design decisions should ultimately serve the client's best interests, ensuring clarity, trust, and ease of use.

• Integrity & Professionalism: Operating within the financial services industry demands a high standard of ethical conduct, accuracy, and professionalism in all communications and designs.

• Data-Driven Decision Making: Valuing insights derived from research, experimentation, and performance data to guide design strategy and execution.

• Efficiency & Scalability: A commitment to creating solutions that are not only effective but also efficient to produce and scalable across different markets and campaigns.

• Continuous Improvement: Fostering a culture of learning and refinement, actively seeking feedback and opportunities to enhance both individual skills and team processes.

Collaboration Style:

• Cross-Functional Integration: Encourages close collaboration between design, copywriting, project management, and other marketing functions, as well as with internal stakeholders from different departments.

• Constructive Feedback: A culture that values open and honest feedback within design critiques and team discussions to improve the quality of work.

• Knowledge Sharing: Fostering an environment where team members share best practices, insights, and learnings to elevate the collective expertise of the 'fishtank' agency.

• Partnership with External Agencies: Working effectively with outside vendors, providing clear direction and feedback to ensure alignment with project goals and brand standards.

📝 Enhancement Note: The emphasis on "client-first" and "integrity" in a financial services context means designs must be robust, trustworthy, and compliant. For operations professionals, this translates to building processes that ensure accuracy and maintain high standards consistently. The "efficiency & scalability" value directly aligns with operational goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global Needs: Designing for over 20 global markets requires navigating diverse cultural nuances, languages, and regulatory environments while maintaining brand consistency.

• Integrating AI Tools: Effectively incorporating emerging AI-assisted tools into the design workflow to improve efficiency and creativity without compromising quality or ethical standards.

• Data Interpretation & Application: Translating complex user research, A/B testing results, and performance data into actionable design improvements and strategic recommendations.

• Influencing Stakeholders: As a senior voice, effectively communicating design rationale and advocating for user-centered solutions to diverse stakeholders, some of whom may have different priorities.

• Rapid Iteration in a Corporate Setting: Balancing the need for rapid prototyping and experimentation with the structured processes and approval cycles common in a large financial institution.

Learning & Development Opportunities:

• Advanced UX/UI Specialization: Deepen expertise in areas like interaction design, UX research methodologies, or accessibility standards.

• Data Science & Analytics for Designers: Develop skills in interpreting complex data sets and utilizing advanced analytics to drive design strategy.

• AI in Design: Explore and master AI-powered design tools and workflows for enhanced productivity and creative output.

• Global Design Strategy: Gain experience in developing design frameworks and guidelines that cater to international markets and diverse user segments.

• Leadership and Mentorship: Develop skills in guiding junior designers, leading project teams, and contributing to strategic operational improvements within the design function.

📝 Enhancement Note: The challenges highlight the need for adaptability, strong analytical skills, and strategic thinking, all crucial for operations roles. Growth opportunities are geared towards enhancing both design craft and operational effectiveness, preparing individuals for leadership roles in design or related operations fields.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led UX discovery for a complex digital product. What was your process, and what were the key outcomes?" (Focus on problem framing, user insights, and scalable solutions.)

• "How do you approach balancing the needs of multiple global markets in your design solutions? Provide an example." (Assess understanding of localization, consistency, and scalability.)

• "Walk us through a situation where you used user research, A/B testing, or performance data to significantly improve a digital experience. What metrics did you track?" (Demonstrate data-driven decision-making and impact.)

• "How do you influence cross-functional stakeholders, especially when there are differing opinions on design direction?" (Evaluate communication, negotiation, and leadership skills.) Company & Culture Questions:

• "What attracts you to Fisher Investments and our approach to client service?" (Show research into the company's values and business model.)

• "How do you see your role contributing to our 'client-first' philosophy through design?" (Connect your skills to the company's core values.)

• "Describe your experience working within a corporate structure or in-house agency. How do you navigate internal processes?" (Assess adaptability to corporate environments and operational workflows.)

• "What are your thoughts on the role of AI in design, and how might you leverage it in this role?" (Gauge forward-thinking and efficiency-oriented approach.) Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of the project's goals and your role, then dive into the problem, your process (research, ideation, design), key decisions, and finally, the results and impact.

• Storytelling: Frame each case study as a narrative with a clear beginning (the problem), middle (your solution and process), and end (the outcome and learnings).

• Data Visualization: Present metrics clearly using charts and graphs. Explain what the data means and how it validated your design choices or informed future iterations.

• Focus on Scalability: For this role, explicitly point out elements in your portfolio that demonstrate how you created scalable solutions, reusable components, or efficient processes.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs considered, and alternative approaches you might have explored.

📝 Enhancement Note: Interview questions will likely probe your strategic thinking, ability to handle complexity, and your approach to operationalizing design. For operations candidates, highlighting efficiency gains, process improvements, and data-driven outcomes within your answers and portfolio will be critical.

📌 Application Steps

To apply for this Senior UX/UI Designer position:

• Submit your application through the Fisher Investments careers portal (https://www.fishercareers.com).

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your UX strategy, problem-solving, scalability, and impact. Ensure each case study clearly outlines the problem, your process, your role, and quantifiable results. Tailor your portfolio to highlight experience relevant to financial services or complex digital platforms.

• Optimize Your Resume: Highlight your 8+ years of experience, specific tool proficiencies (Figma, Framer), and accomplishments related to UX strategy, customer journey mapping, and data-driven design. Use keywords from the job description to ensure ATS compatibility.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear articulation of your design process, rationale, and the measurable impact of your work. Be ready to discuss how your work contributes to efficiency and scalability.

• Research Fisher Investments: Understand the company's mission, values, target audience, and its position in the financial services industry. Consider how your design philosophy aligns with their client-first approach and operational rigor.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.