Senior UX-Writing-Spezialist (m/w/d) - Digital Banking (30%) (Ref.Nr.: 47011)

📍 Job Overview

Job Title: Senior UX-Writing-Spezialist (m/w/d) - Digital Banking (30%)

Company: Wavestone Germany AG

Location: Zürich, Switzerland

Job Type: CONTRACTOR

Category: UX Writing / Content Strategy (with Digital Banking focus)

Date Posted: 2026-06-11

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on strategic UX Writing within the Digital Banking sector, requiring a deep understanding of user-centered design principles and financial services.

• The specialist will be responsible for crafting and optimizing content across various digital customer touchpoints, ensuring a seamless and intuitive user experience.

• A key aspect involves collaborating with Corporate Writing and Branding teams to maintain brand consistency and voice across all communications.

• This position is part-time (30%), ideal for an experienced professional seeking to contribute to significant projects with a focused commitment.

📝 Enhancement Note: While the title is "UX-Writing-Spezialist," the description's emphasis on "strategically relevant Vorhaben" (strategically relevant initiatives) and collaboration with "Corporate Writing and Branding" suggests a role that bridges pure UX writing with broader content strategy and brand guardianship within a digital banking context. The "30%" allocation indicates a project-based contribution rather than a full-time operational role.

📈 Primary Responsibilities

• Lead the UX Writing efforts for strategically important initiatives within the Digital Banking domain, ensuring clarity, conciseness, and user-centricity.

• Develop and meticulously optimize content for all digital customer touchpoints, including but not limited to mobile apps, web platforms, and customer portals.

• Conduct thorough alignment sessions with Corporate Writing and Branding departments to guarantee adherence to brand guidelines, tone of voice, and overall brand consistency.

• Actively participate in broad UX project environments, contributing expertise in content design and information architecture as it pertains to written communication.

• Translate complex banking concepts and product features into easily understandable and engaging language for diverse customer segments.

📝 Enhancement Note: The responsibilities highlight a senior-level contribution, emphasizing strategic involvement and cross-functional collaboration, which is typical for operations-adjacent roles that influence product and customer experience.

🎓 Skills & Qualifications

Education:

• Must possess a completed UX Writing education, such as a CAS (Certificate of Advanced Studies) or an equivalent qualification. Experience:

• A minimum of 5-8 years of professional experience as a Senior UX Writing Specialist.

• Previous experience within the banking or financial services sector is highly preferred.

• At least 3 years of dedicated experience in UX Writing, with a proven track record in strategically significant projects. Required Skills:

• UX Writing Expertise: Demonstrated ability to create clear, concise, and user-friendly microcopy and longer-form content for digital interfaces.

• Digital Banking Domain Knowledge: Understanding of the financial services landscape, common user needs, and regulatory considerations within digital banking.

• Content Optimization: Skills in refining and enhancing existing content for better user engagement, conversion, and comprehension.

• Brand Consistency Management: Experience in aligning content with established brand guidelines, tone of voice, and corporate messaging.

• German Language Proficiency: Fluent command of German, both written and spoken, is essential for communication and content creation.

• Communication & Collaboration: An open, communicative personality with a quick grasp of complex information and the ability to work effectively with various stakeholders.

Preferred Skills:

• Experience in coordination and alignment with Corporate Writing and Brand Management teams.

• Familiarity with agile development methodologies and cross-functional team collaboration.

📝 Enhancement Note: The requirement for a "CAS or comparable" UX Writing education alongside 5-8 years of experience suggests a role that values formal training alongside practical, senior-level application. The preference for banking experience is a critical differentiator for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 distinct UX Writing projects that demonstrate your ability to handle strategically relevant initiatives within the digital banking or a similar complex industry.

• For each project, provide clear examples of the content created, the UX challenges addressed, and the specific user goals achieved.

• Detail your process for content creation, including research, drafting, iteration, and collaboration with designers and product managers.

• Quantify the impact of your work where possible, using metrics such as improved user task completion rates, reduced support queries, or enhanced customer satisfaction scores.

• Include examples of how you ensured brand consistency and adherence to corporate writing standards within your UX writing projects. Process Documentation:

• Be prepared to discuss your methodology for conducting content audits and developing content strategies for digital products.

• Detail your approach to creating style guides or content guidelines for UX writing within a larger brand framework.

• Explain how you collaborate with UX designers, product owners, and engineers to integrate content seamlessly into the user interface.

• Describe your methods for testing content effectiveness and incorporating user feedback into iterative improvements.

📝 Enhancement Note: For a Senior UX Writing Specialist, a portfolio is crucial. The emphasis on "strategically relevant Vorhaben" and "Digital Banking" means portfolios should highlight projects with significant business impact and within regulated environments. Demonstrating collaboration with branding is key.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Writing Specialists in Zürich, Switzerland, with a 30% workload and 5-8 years of experience, a gross annual salary equivalent for a full-time role would typically range from CHF 100,000 to CHF 130,000.

• For a 30% contract role, this translates to an approximate gross hourly rate of CHF 65 - CHF 85.

• Note: This is an estimate; actual compensation will depend on Wavestone Germany AG's internal rates, the candidate's specific experience, and negotiation.

Benefits:

• Project-Based Contract: This is a contractor role, typically offering flexibility and project-specific engagement.

• Professional Development: Access to challenging projects within a leading consulting firm and exposure to the Digital Banking sector.

• Networking Opportunities: The chance to collaborate with experienced professionals at Wavestone and their clients.

• Potential for Extension: The contract duration is 12 months with an option for extension, providing potential for continued engagement.

Working Hours:

• The role requires a 30% workload, equating to approximately 12-13 hours per week.

• Specific working days and times are negotiable, allowing for flexibility to align with project needs and personal schedules, provided key meetings and deadlines are met.

📝 Enhancement Note: As this is a contractor role, benefits are typically different from full-time employment. The salary estimate is based on typical Swiss rates for specialized consulting roles with a part-time commitment. The "30%" workload is a critical factor in determining the effective compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Management and IT Consulting, with a strong focus on Digital Transformation and Strategic Advisory. Wavestone works across various sectors, including Banking, Insurance, Public Sector, Industry, and Services.

Company Size: Wavestone employs over 3,500 professionals globally, indicating a large, established consulting firm with significant resources and a broad client base.

Founded: Wavestone was formed through the merger of Soluware and Kurt Salmon (part of Accenture) in 2014, with a history tracing back further through its predecessor companies. This suggests a blend of established expertise and modern consulting approaches.

Team Structure:

• The role is project-based, implying collaboration within a dedicated project team comprising UX designers, product managers, business analysts, and potentially other consultants.

• As a specialist, you will report to the project lead or a senior manager within Wavestone overseeing the Digital Banking initiative.

• Cross-functional collaboration is inherent to consulting projects, requiring close interaction with client-side stakeholders from IT, business, and compliance departments. Methodology:

• Wavestone emphasizes a "360° portfolio" of consulting services, suggesting a holistic approach to problem-solving that integrates strategy, technology, and people.

• They advocate for interdisciplinary work and thinking outside the box to deliver comprehensive solutions.

• Data analysis and strategic planning are core to their consulting engagements, driving client outcomes.

Company Website: https://www.wavestone.com/de/

📝 Enhancement Note: Wavestone's positioning as a strategic transformation consultancy implies a fast-paced, client-focused environment where results and expertise are highly valued. The "30%" nature of this contract role means integration into the broader Wavestone culture might be less intense than for a full-time employee, but professional conduct and alignment with client project goals are paramount.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Senior Specialist level within UX Writing. It requires significant autonomy, strategic input, and the ability to guide content decisions for critical digital banking initiatives. It's not a typical "operations" role in the sense of managing systems or processes, but rather an operational aspect of product development and customer experience.

Reporting Structure: You will likely report to a Project Manager or Engagement Lead at Wavestone, who in turn reports to senior leadership. Within the client's organization, you will collaborate with various stakeholders, potentially including Heads of Digital, Product Owners, and Brand Managers.

Operations Impact: The impact of this role is directly tied to enhancing the user experience within digital banking. Effective UX writing can lead to increased customer engagement, higher conversion rates for banking products, reduced customer service inquiries, and improved brand perception. This contributes significantly to the client's business objectives and Wavestone's project success metrics.

Growth Opportunities:

• Specialized Expertise: Deepen your expertise in UX Writing specifically within the highly regulated and complex Digital Banking sector, making you a valuable asset for future projects.

• Consulting Acumen: Gain exposure to high-level strategic consulting, project management methodologies, and client relationship management.

• Portfolio Expansion: Add significant, high-profile projects within the financial services industry to your professional portfolio.

• Networking: Build professional connections with key individuals at Wavestone and their client organizations, which can lead to future contract opportunities.

📝 Enhancement Note: While not a traditional Revenue or Sales Operations role, this position offers growth in UX writing specialization within a critical industry. The "operations" aspect comes from managing the flow of information and user interaction within digital products, impacting operational efficiency and customer experience.

🌐 Work Environment

Office Type: This is an on-site role in Zürich, Switzerland. Given Wavestone's nature as a consulting firm, the primary work environment will be at the client's premises for the duration of the project.

Office Location(s): Zürich, Switzerland. This is a major financial hub, offering excellent connectivity and a dynamic professional atmosphere.

Workspace Context:

• You will likely work within the client's digital banking division, integrated into their project teams.

• Expect a collaborative office environment where you will interact daily with designers, product managers, and other project stakeholders.

• Access to client-specific tools and systems will be provided as necessary for your role.

• The environment is expected to be professional, fast-paced, and focused on delivering client objectives.

Work Schedule: The role is contracted for 30% of a standard full-time week. This means approximately 12-13 hours per week. While on-site, the specific days and times can be negotiated to fit project requirements and personal availability, but consistent availability during core project hours will be expected.

📝 Enhancement Note: The on-site requirement in Zürich, combined with a 30% contract, suggests a need for local candidates or those willing to commute. The integration into the client's workspace is typical for consulting engagements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess alignment with the core requirements, especially UX Writing experience in banking.

• First Interview: Likely with a Wavestone recruiter or hiring manager to discuss your background, motivation, and understanding of the role. Be prepared to elaborate on your UX Writing experience and specific achievements.

• Second Interview: Potentially with the project lead or client stakeholders. This stage will focus on your technical skills, problem-solving abilities, and how you would approach specific challenges within the Digital Banking context.

• Portfolio Presentation: You will likely be asked to present selected case studies from your portfolio, explaining your process, rationale, and the impact of your work.

• Final Assessment: May involve a brief technical task or discussion to gauge your German language proficiency and communication style.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 high-impact projects that best represent your experience in UX Writing for complex digital products, ideally within finance or a regulated industry.

• Quantify Impact: For each project, clearly articulate the problem, your solution (the UX writing), and the measurable results (e.g., increased conversion, reduced errors, improved NPS). Use data where possible.

• Showcase Process: Explain your thought process, research methods, collaboration techniques, and how you iterated on content based on feedback and testing.

• Highlight Brand Alignment: Demonstrate how you successfully integrated brand voice and consistency into your UX writing.

• Prepare for Questions: Be ready to discuss your role in each project, challenges faced, and lessons learned.

Challenge Preparation:

• Content Strategy: Be prepared to discuss how you would approach developing a content strategy for a new digital banking feature.

• Problem Solving: Anticipate questions about how you would handle conflicting feedback from different stakeholders (e.g., marketing vs. compliance vs. product).

• Brand Voice: Consider how you would adapt a corporate brand voice for different user segments or product types within digital banking.

📝 Enhancement Note: The emphasis on "strategically relevant Vorhaben" and "Digital Banking" means interviewers will be looking for candidates who can think beyond just writing words, and instead, contribute to business outcomes through content. A strong, targeted portfolio is non-negotiable.

🛠 Tools & Technology Stack

Primary Tools:

• UX Writing/Content Design Tools: Figma, Sketch, Adobe XD (for reviewing designs and integrating copy), specialized content management systems (CMS) if applicable to the client's workflow.

• Collaboration Platforms: Microsoft Teams, Slack, Jira, Confluence (for project management, documentation, and team communication).

• Documentation Tools: Google Workspace (Docs, Sheets), Microsoft Office Suite (Word, Excel) for creating and managing content guidelines, briefs, and reports.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (to understand user behavior and content performance).

• User Feedback Tools: SurveyMonkey, Typeform, Hotjar (for gathering qualitative and quantitative user feedback on content).

• A/B Testing Platforms: Optimizely, VWO (if involved in testing different copy variations).

CRM & Automation:

• While not directly managing CRM systems, understanding how UX writing impacts customer journeys within a CRM context is beneficial. Awareness of marketing automation platforms that leverage content can also be an advantage.

📝 Enhancement Note: While the job description doesn't specify tools, a Senior UX Writer in Digital Banking would be expected to be proficient with common design tools (Figma, Sketch) for collaboration and potentially analytics platforms to understand content performance. Proficiency in German collaboration tools is also implied.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A primary focus on the end-user's needs and experience in all content decisions.

• Clarity & Precision: Commitment to clear, concise, and accurate communication, especially crucial in the financial sector.

• Brand Integrity: Upholding the company's brand voice and ensuring consistency across all digital touchpoints.

• Collaboration: Valuing teamwork and open communication with designers, product managers, and other stakeholders.

• Data-Driven Improvement: Using analytics and feedback to inform and refine content strategies.

Collaboration Style:

• Cross-functional Integration: Seamlessly working within multidisciplinary project teams, bridging the gap between design, product, and brand.

• Constructive Feedback: Actively seeking and providing constructive feedback to enhance content quality and project outcomes.

• Agile Mindset: Adapting to evolving project requirements and embracing iterative development processes.

• Stakeholder Management: Effectively communicating content strategies and decisions to various internal and external stakeholders.

📝 Enhancement Note: The values and collaboration style reflect a modern, agile approach to product development where content is seen as a critical component of the user experience and brand strategy, not an afterthought.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating differing requirements and priorities from various departments (e.g., marketing, compliance, product development) to create cohesive content.

• Regulatory Compliance: Ensuring all content adheres to strict financial regulations and legal requirements while remaining user-friendly.

• Technical Complexity: Translating intricate banking products and processes into simple, accessible language.

• Part-Time Integration: Effectively contributing to and staying updated on project progress with a 30% workload.

Learning & Development Opportunities:

• Deep Dive into Digital Banking: Gain specialized knowledge in the nuances of UX Writing within the financial services industry.

• Strategic Project Exposure: Work on high-impact initiatives that shape the digital customer experience for a significant client.

• Consulting Best Practices: Learn from experienced consultants at Wavestone and apply best practices in project delivery and client engagement.

• Portfolio Enhancement: Build a strong track record of successful projects in a competitive and high-demand field.

📝 Enhancement Note: The challenges highlight the unique demands of working in a regulated industry like banking, emphasizing the need for both creative communication skills and meticulous attention to detail. The growth opportunities focus on specialization and professional development within a consulting framework.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting requirements from marketing and compliance for a piece of UX copy. How did you resolve it?" (Assesses stakeholder management and problem-solving).

• "How would you approach defining the tone of voice for a new digital banking feature aimed at young professionals?" (Tests strategic thinking and brand application).

• "Walk us through your process for creating user-centric copy for a complex financial product. What steps do you take, and how do you ensure clarity?" (Evaluates UX writing methodology and clarity). Company & Culture Questions:

• "What interests you about Wavestone and this specific project in Digital Banking?" (Assesses motivation and research).

• "How do you ensure brand consistency when working with different project teams and stakeholders?" (Probes understanding of brand guardianship).

• "How do you adapt your UX writing style for different user segments or digital touchpoints?" (Evaluates flexibility and user empathy). Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as narratives: the challenge, your role and approach, the solution (your copy), and the results.

• Visuals: Use screenshots, mockups, or before/after comparisons to illustrate your work effectively.

• Metrics First: Start with the business/user problem and the desired outcome, then show how your UX writing contributed to achieving it.

• Conciseness: Given the 30% role, demonstrate your ability to be impactful and efficient. Be prepared to present key points succinctly.

📝 Enhancement Note: Interview questions will likely probe your ability to handle the specific challenges of digital banking UX writing – balancing user needs with strict regulations and corporate brand identity. A clear, results-oriented portfolio presentation is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on join.com.

• Portfolio Customization: Tailor your CV and portfolio to prominently feature your UX Writing experience, specifically highlighting any work within the Digital Banking or financial services sector. Emphasize your experience with strategic initiatives and brand consistency.

• Resume Optimization: Ensure your resume clearly outlines your years of experience, relevant certifications (CAS), and key skills such as content optimization, brand alignment, and German language proficiency. Use keywords from the job description.

• Interview Preparation: Practice articulating your UX Writing process, showcasing specific project examples from your portfolio, and preparing answers for strategic and situational interview questions. Be ready to discuss your approach to balancing user needs with business and regulatory requirements.

• Company Research: Familiarize yourself with Wavestone's consulting approach, their work in the digital transformation space, and their focus areas. Understand the client's potential goals for a Digital Banking initiative to better align your responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.