Senior UX / UI Product Designer - SaaS and AI

📍 Job Overview

Job Title: Senior UX / UI Product Designer - SaaS and AI

Company: Fortinet

Location: London, United Kingdom

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: 2026-06-17

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead the complete product design lifecycle for sophisticated SaaS and AI-driven cybersecurity solutions, focusing on user experience and interface design.

• Translate complex user insights and business requirements into intuitive workflows, wireframes, and high-fidelity prototypes for cybersecurity professionals.

• Champion user-centered design principles and contribute to the expansion of design systems, standards, and research best practices within the product and engineering organisation.

• Collaborate closely with cross-functional teams, including product management, engineering, and customer success, to advocate for users and drive evidence-based decision-making throughout product development.

📝 Enhancement Note: This role specifically targets the intersection of UX/UI design with SaaS and AI technologies within the cybersecurity domain. The emphasis on "Shadow AI governance" and "data security team" suggests a focus on protecting sensitive information and managing risks associated with AI technologies, requiring designers to understand complex security concepts and user needs within this specialized field.

📈 Primary Responsibilities

• Drive the end-to-end design process, encompassing discovery research, problem framing, ideation, co-creation, and comprehensive usability testing across all fidelity levels, from initial concepts to high-fidelity prototypes.

• Conduct rigorous user research and validation activities utilizing both generative and evaluative methods to support evidence-based decision-making and inform design directions.

• Synthesize research findings into clear, actionable insights and effectively communicate these to stakeholders through detailed reports, journey maps, and opportunity frameworks.

• Act as a strong advocate for users in cross-functional discussions, guiding product managers and engineers toward evidence-based decisions and fostering alignment across teams.

• Partner strategically with product management and engineering teams to translate product initiatives into user-centered solutions, proactively identifying user needs, potential risks, and emerging opportunities throughout the entire product development lifecycle.

• Foster consistency, usability, and a user-centered approach across multiple product teams, actively contributing to and expanding the existing design library and system.

• Define and refine research best practices for the design team, ensuring a high standard of user understanding and validation.

• Manage multiple design initiatives concurrently, adapting research depth to specific time and resource constraints, and making informed decisions on the appropriate level of investigation for each project.

📝 Enhancement Note: The responsibilities highlight a senior-level individual contributor role with significant leadership in design strategy and execution. The emphasis on "advocating for users," "driving alignment," and "shaping the design practice" indicates a need for strong influencing skills and a proactive approach to improving design processes and standards within Fortinet's cybersecurity product development.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Computer Science, or a closely related field. Experience:

• Proven experience leading design projects of varying scale and complexity, demonstrating a strong capability to navigate ambiguity and drive user-centered design initiatives forward.

• A minimum of 5-10 years of professional experience in UX/UI design, with a significant portion focused on SaaS products. Required Skills:

• Exceptional interaction and visual design skills, evidenced by a robust portfolio showcasing end-to-end design projects.

• Fluency in both generative (e.g., user interviews, surveys) and evaluative (e.g., usability testing, heuristic analysis) research methods.

• Proficiency in scoping research activities appropriately to available time and resources, and maintaining a comprehensive research repository.

• Excellent communication and presentation skills, with the ability to actively listen, address feedback constructively, and effectively represent and advocate for user needs within a technology-focused organisation.

• Demonstrated ability to collaborate effectively with multidisciplinary teams, including product management, engineering, customer success, and end-users.

• Strong focus on understanding and designing for customer and end-user personas, leveraging data to inform design decisions.

• Hands-on experience with industry-standard UX design tools such as Figma, Sketch, or Framer.

• Experience with product analytics tools like Pendo or Amplitude to support data-driven design strategies. Preferred Skills:

• Experience with Storybook for design system documentation and component management.

• Familiarity with cybersecurity concepts, data loss prevention, insider risk management, or AI governance.

• Experience contributing to or expanding established design libraries and systems.

• Knowledge of information architecture principles and journey mapping techniques.

• Familiarity with agile development methodologies and cross-functional team collaboration in such environments.

📝 Enhancement Note: The requirements emphasize a blend of strong foundational design skills, advanced research methodologies, and practical experience with specific design and analytics tools. The preference for candidates with cybersecurity domain knowledge and experience with design systems is a key differentiator for this role, indicating the complexity and specialized nature of the products.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 end-to-end design projects, ideally within the SaaS or enterprise software space.

• Demonstration of the full design process, from initial problem definition and user research through to final UI design, prototyping, and validation.

• Clear articulation of the user problems addressed and the business objectives met by each project.

• Examples of how data (user research findings, product analytics) was used to inform design decisions and iterate on solutions.

• Inclusion of wireframes, user flows, interactive prototypes, and high-fidelity mockups that highlight interaction and visual design skills. Process Documentation:

• Evidence of experience in defining and documenting design processes, including research methodologies, usability testing protocols, and design system contribution guidelines.

• Examples of how you have synthesized user research into actionable insights and communicated them effectively to product and engineering teams.

• Demonstration of how you have contributed to or expanded design libraries and systems, showcasing an understanding of consistency and scalability.

• Case studies that clearly outline the challenges, your design approach, the solutions implemented, and the measurable impact of your work.

📝 Enhancement Note: For a Senior UX/UI role, the portfolio is paramount. It should not just showcase finished products but the designer's thought process, problem-solving abilities, and understanding of the entire design lifecycle. The emphasis on "end-to-end projects" and "data to inform design" suggests that candidates need to present a narrative that connects user needs, design solutions, and business outcomes.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX/UI Product Designers in London with 5-10 years of experience, specializing in SaaS and AI within the technology sector, the estimated annual salary range is £65,000 - £90,000. This estimate accounts for the specific skill set, location, and the senior nature of the role. Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Generous paid time off (PTO), including vacation, sick leave, and public holidays.

• Pension scheme contributions.

• Professional development opportunities, including training, conferences, and certifications.

• Employee assistance program (EAP) for well-being support.

• Potential for performance-based bonuses or stock options.

• Hybrid work model with 4 days in the office and 1 flexible day, promoting work-life balance. Working Hours:

• Standard full-time working hours are approximately 40 hours per week. The hybrid model offers flexibility, with 4 days required in the Moorgate, London office and one day of flexible work.

📝 Enhancement Note: The salary range is an estimate based on typical compensation for senior UX/UI designers in London. The hybrid work arrangement with a specified number of office days is a significant benefit that should be highlighted, as it balances the need for in-person collaboration with employee flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity and Network Security. Fortinet is a global leader in broad, integrated, and automated cybersecurity solutions, providing a unified approach to threat management.

Company Size: Fortinet is a large enterprise, employing over 10,000 people globally. This size offers stability, extensive resources, and opportunities for large-scale impact.

Founded: Fortinet was founded in 2000, giving it a long history and deep expertise in the cybersecurity landscape.

Team Structure:

• The UX team is embedded within the product and engineering organisation, indicating close collaboration with development and product management.

• This role sits within the "data security team," suggesting a specialized focus on products related to data protection, insider threats, and AI governance.

• The team structure likely involves a mix of senior and mid-level designers, researchers, and potentially UX writers, working on different product areas. Methodology:

• Emphasis on user-centered design, translating user insights into efficient workflows and intuitive interfaces.

• A strong reliance on both qualitative (generative/evaluative research) and quantitative (product analytics) data to inform design decisions.

• Collaborative approach, working closely with product managers and engineers to ensure design solutions align with business requirements and technical feasibility.

• Contribution to and expansion of design systems and libraries to ensure consistency and scalability across products.

Company Website: https://www.fortinet.com/

📝 Enhancement Note: Fortinet's position as a large, established cybersecurity leader means the design team operates within a context of complex enterprise solutions. The "Security Fabric" integration implies a need for designers to think holistically about how different security products work together, maintaining consistency and usability across a broad ecosystem.

📈 Career & Growth Analysis

Operations Career Level: Senior Product Designer. This level typically implies ownership of significant product areas, mentorship of junior designers, and a strong influence on design strategy and practice. The role is expected to be a key contributor and potentially a thought leader within the design team.

Reporting Structure: The UX team plays a crucial role within the product and engineering organisation. This Senior Designer will likely report to a Head of UX, Design Lead, or Director of Product Management, working closely with Product Managers and Engineering Leads on specific product initiatives.

Operations Impact: The Senior UX/UI Product Designer has a direct impact on the usability and effectiveness of Fortinet's cybersecurity products. By creating intuitive interfaces and efficient workflows for cybersecurity professionals, the designer contributes to improved security posture, reduced risk of data breaches, and increased operational efficiency for Fortinet's global customer base. Their work directly influences customer adoption, satisfaction, and retention.

Growth Opportunities:

• Design Leadership: Potential to grow into a Lead UX Designer, Design Manager, or Principal Designer role, taking on more strategic responsibilities, managing teams, and influencing the overall design vision.

• Specialization: Deepen expertise in specific areas like AI/ML product design, enterprise security UX, or advanced research methodologies, becoming a subject matter expert.

• Process Improvement: Lead initiatives to refine and build out design standards, systems, and research foundations, shaping the design practice at Fortinet.

• Cross-Functional Advancement: Opportunity to move into Product Management roles by leveraging deep user understanding and product strategy experience.

📝 Enhancement Note: As a "Senior" role within a large tech company like Fortinet, the growth trajectory is typically well-defined. The emphasis on shaping the design practice itself suggests opportunities for individuals who are not only skilled designers but also proactive process improvers and potential mentors.

🌐 Work Environment

Office Type: The role is office-based in Moorgate, London, with a hybrid work model requiring 4 days per week in the office. This indicates a preference for in-person collaboration and team synergy.

Office Location(s): Moorgate, London, United Kingdom. This central London location offers excellent transport links and access to a vibrant business district.

Workspace Context:

• The workspace is designed to foster collaboration, with teams working closely together in a hybrid model. The office environment likely provides dedicated spaces for design work, team meetings, and cross-functional discussions.

• Access to standard UX design and product analytics tools (Figma, Sketch, Pendo, Amplitude) is integral to the daily workflow, ensuring designers have the necessary technology to perform their roles effectively.

• Opportunities for direct interaction with product managers, engineers, and potentially customer success teams will be frequent, facilitating a cohesive product development process. Work Schedule:

• Flexible hybrid work schedule with 4 days in the office and 1 flexible day. This structure allows for dedicated focus time while maintaining team connectivity and collaborative opportunities.

📝 Enhancement Note: The hybrid model (4 days in office) is a key aspect of the work environment. It suggests Fortinet values in-person collaboration for brainstorming, design reviews, and team building, while still offering a degree of flexibility that is attractive to modern professionals.

📄 Application & Portfolio Review Process

Interview Process:

• Application & Initial Screening: Review of resume and portfolio for relevant experience and skills.

• Hiring Manager Interview: Discussion about your background, experience, and motivation for the role, focusing on your approach to design challenges.

• Portfolio Presentation & Design Challenge: A session where you present your portfolio, showcasing 2-3 key projects. This may be followed by a design challenge (e.g., a take-home assignment or an on-the-spot problem-solving exercise) focused on a relevant cybersecurity or SaaS problem.

• Team/Cross-functional Interviews: Meetings with potential peers (other designers, researchers) and stakeholders (product managers, engineers) to assess collaboration style, communication, and cultural fit.

• Final Interview: Likely with a senior leader (e.g., Director of Product, Head of Design) to discuss strategic thinking, leadership potential, and overall alignment with Fortinet's vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 projects that best demonstrate your end-to-end design process, problem-solving skills, and impact, particularly those relevant to enterprise SaaS or complex technical domains.

• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, the process you followed (research, ideation, design, testing), the decisions you made, and the outcomes/impact. Quantify results where possible (e.g., "improved task completion rate by X%," "reduced support tickets by Y%").

• Showcase Process: Include artifacts like user flows, wireframes, research summaries, usability test findings, and high-fidelity mockups to illustrate your thought process and the evolution of your designs.

• Highlight Collaboration: Mention how you worked with product managers, engineers, and other stakeholders, and how you incorporated their feedback.

• Be Prepared for Questions: Anticipate questions about your design choices, how you handle feedback, your experience with specific tools, and your understanding of cybersecurity user needs.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research Fortinet's products, especially within the data security domain. Understand the target users (cybersecurity professionals) and their typical pain points.

• Focus on Process: Even with limited time, demonstrate your design process. Think about problem framing, user needs, potential solutions, and how you would validate them.

• Communicate Clearly: Be prepared to articulate your thinking process, assumptions, and rationale behind your design decisions.

• Embrace Constraints: Acknowledge any time or information constraints and explain how you would address them in a real-world scenario.

📝 Enhancement Note: The interview process for a senior design role at a company like Fortinet will likely be rigorous, focusing heavily on portfolio quality and the ability to articulate a user-centered design process within a complex technical domain. Candidates should be prepared to demonstrate strategic thinking and impact, not just visual design execution.

🛠 Tools & Technology Stack

Primary Tools:

• UX Design: Figma, Sketch, Framer are explicitly mentioned. Proficiency in at least one is essential, with familiarity across multiple being advantageous.

• Prototyping: Tools integrated within Figma/Sketch or dedicated prototyping software (e.g., InVision, ProtoPie) are expected for creating interactive user experiences.

• Design Systems: Experience contributing to or utilizing design systems, potentially managed via tools like Storybook, is highly valued for ensuring consistency across Fortinet's product suite.

Analytics & Reporting:

• Product Analytics: Pendo and Amplitude are specifically listed. Experience in using these tools to understand user behavior, track feature adoption, and inform design iterations is crucial.

• User Research Platforms: While not explicitly listed, familiarity with tools for conducting remote usability testing, surveys, and user interviews (e.g., UserTesting.com, SurveyMonkey, Lookback) is beneficial.

CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (like Salesforce) and marketing automation platforms integrate with user-facing applications can provide valuable context for enterprise SaaS design.

📝 Enhancement Note: The emphasis on specific tools like Figma, Pendo, and Amplitude indicates Fortinet's current technology stack. Candidates should be prepared to discuss their proficiency and experience with these specific platforms, highlighting how they leverage them to drive design decisions and measure impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that product design directly addresses their needs and challenges.

• Collaboration: A strong emphasis on working effectively with cross-functional teams (Product Management, Engineering, Customer Success) to achieve shared goals and deliver cohesive solutions.

• Data-Driven Decision Making: Utilizing user research, product analytics, and other data sources to inform design choices and validate hypotheses.

• Innovation & Continuous Improvement: A drive to explore new design approaches, technologies (like AI), and to constantly refine processes and standards for the design team.

• Integrity & Security: Given the cybersecurity domain, a strong sense of responsibility towards data protection, privacy, and building secure, trustworthy products is paramount.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be active participants in product development squads, working closely with engineering and product management from ideation through to release.

• Open Feedback Culture: A willingness to give and receive constructive feedback on designs and processes, fostering an environment of continuous learning and improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns within the UX team and across the wider organisation to elevate the overall design quality and efficiency.

📝 Enhancement Note: The company culture values a blend of user advocacy, data-informed strategy, and strong collaborative partnerships. For a cybersecurity company, an underlying value of integrity and security will permeate all aspects of product development, including design.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Cybersecurity Domain: Designing for cybersecurity professionals requires understanding intricate technical concepts, sophisticated workflows, and high-stakes decision-making environments. Users are often highly technical and have specific, demanding needs.

• Balancing User Needs with Business/Technical Constraints: As a senior designer, you'll need to effectively balance user experience goals with product roadmaps, technical feasibility, and business objectives within a large enterprise structure.

• Driving Design Standards in a Large Organization: Championing and expanding design systems and research best practices across multiple teams requires strong advocacy, clear communication, and consistent execution.

• Adopting New Technologies (AI): Integrating AI features into cybersecurity products presents unique design challenges related to transparency, explainability, and user trust.

Learning & Development Opportunities:

• Deep Dive into Cybersecurity UX: Gain specialized knowledge in designing for complex enterprise security software, understanding the unique needs and workflows of security analysts and administrators.

• AI/ML Product Design: Develop expertise in designing user experiences for AI-driven features, focusing on areas like explainable AI, risk management, and intelligent automation.

• Design System Growth: Contribute significantly to the evolution and adoption of Fortinet's design system, potentially leading efforts in specific component areas or design principles.

• Mentorship and Leadership: Opportunities to mentor junior designers, lead design initiatives, and contribute to the strategic direction of the UX team.

• Industry Conferences & Certifications: Access to industry events and training to stay abreast of the latest trends in UX, SaaS design, AI, and cybersecurity.

📝 Enhancement Note: The challenges presented are inherent to working in a cutting-edge, complex field like cybersecurity and AI. The growth opportunities are significant for a senior designer looking to specialize and influence a mature design practice within a leading technology company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly technical audience. What were the unique challenges, and how did you approach them?" (Preparation: Focus on your process for understanding expert users, your research methods, and how you translated complex information into usable interfaces.)

• "How do you balance user needs with business requirements and technical constraints when designing a new feature or product?" (Preparation: Prepare a case study that illustrates this balance, highlighting your negotiation skills and ability to find optimal solutions.)

• "Walk us through your process for creating and evolving a design system. What are the key components, and how do you ensure adoption?" (Preparation: Be ready to discuss your philosophy on design systems, your experience with tools like Storybook, and how you've driven consistency.)

• "How do you leverage product analytics (like Pendo or Amplitude) and user research to inform your design decisions?" (Preparation: Provide specific examples of how data has influenced your design iterations and outcomes.) Company & Culture Questions:

• "What interests you about Fortinet and our work in cybersecurity?" (Preparation: Research Fortinet's mission, products, and recent news. Connect your passion for design and technology to their specific domain.)

• "How do you envision contributing to our design practice and standards?" (Preparation: Refer to the job description's emphasis on shaping the design practice and discuss your ideas for improving processes, research, or system development.)

• "Describe your experience collaborating with product managers and engineers. How do you handle disagreements or differing opinions?" (Preparation: Highlight your communication style, your ability to build consensus, and your approach to constructive conflict resolution.) Portfolio Presentation Strategy:

• Focus on Impact: For each project, clearly articulate the problem, your role, your solution, and the measurable impact. Use data and metrics whenever possible.

• Showcase Your Process: Don't just show final screens. Include wireframes, user flows, research insights, and testing results to demonstrate your thinking.

• Tailor to the Role: Emphasize projects that are most relevant to enterprise SaaS, AI, or complex technical products.

• Be Concise and Engaging: Aim for a presentation that is clear, well-paced, and keeps the audience engaged. Practice your storytelling.

• Prepare for Deep Dives: Be ready to answer detailed questions about any aspect of your projects, your design decisions, and your technical skills.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating not only strong design skills but also strategic thinking, a deep understanding of the user in a complex domain, and the ability to collaborate effectively within a large, technical organization. The portfolio presentation is a critical component, requiring a narrative that links design process to tangible business outcomes.

📌 Application Steps

To apply for this Senior UX / UI Product Designer position at Fortinet:

• Submit your application through the Fortinet careers portal via the provided link.

• Portfolio Customization: Ensure your portfolio is easily accessible and tailored to showcase projects demonstrating end-to-end design process, particularly in enterprise SaaS, AI, or complex technical domains. Highlight your research methodologies and data-informed design decisions.

• Resume Optimization: Update your resume to clearly articulate your years of experience, specific skills (Figma, Amplitude, user research methods), and quantifiable achievements in previous roles, aligning keywords with the job description.

• Interview Preparation: Practice your portfolio presentation, focusing on telling compelling stories about your projects and their impact. Prepare for behavioral questions related to collaboration, problem-solving, and adapting to technical challenges.

• Company Research: Thoroughly research Fortinet's cybersecurity solutions, particularly their data security offerings, and understand their market position and company culture. Be prepared to discuss how your design philosophy aligns with their mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.