Senior UX Researcher ID84743

📍 Job Overview

Job Title: Senior UX Researcher ID84743

Company: AgileEngine

Location: Barranquilla, Atlántico, Colombia

Job Type: Full time

Category: User Experience Research / Operations Technology

Date Posted: 2026-08-25

Experience Level: Senior (5+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive comprehensive UX research initiatives focused on IT and Operations employee experience portfolios, ensuring continuous improvement of AI-enabled self-service tools and enterprise solutions.

• Independently scope, execute, and synthesize mixed-method research studies to uncover actionable insights for critical enterprise tooling and AI skill concept evaluations.

• Champion and maintain a robust jobs-to-be-done (JTBD) framework, ensuring its application across multiple initiatives and its integration into the endorsed tool suite for informed decision-making.

• Collaborate closely with Product, Service, and Operations teams to validate tooling decisions and ensure successful adoption and impact before broader rollout.

• Translate complex research findings into clear, decision-ready recommendations and compelling stakeholder readouts that influence product strategy and operational efficiency.

📝 Enhancement Note: This role is positioned as a Senior UX Researcher, implying a high degree of autonomy and strategic influence within the IT and Operations domain. The emphasis on "enterprise tooling," "employee experience," and "operational teams" suggests a strong connection to Revenue Operations and Sales Operations enablement, as effective internal tools and processes directly impact GTM team efficiency and revenue generation. The requirement to maintain a JTBD framework further highlights the strategic nature of the role, focusing on understanding user needs to drive product and process improvements.

📈 Primary Responsibilities

• Plan and conduct comprehensive mixed-method (qualitative and quantitative) UX research studies for priority IT and Operations initiatives, from initial ambiguous questions to actionable recommendations.

• Design and moderate research to evaluate AI-enabled self-service experiences, aiming to enhance IT support and streamline user interactions.

• Execute studies for testing AI Skills concepts to identify key jobs-to-be-done, potential adoption barriers, and critical trust or validation needs prior to large-scale deployment.

• Synthesize research findings into clear, concise recommendations, detailed research artifacts, and impactful stakeholder readouts, documenting implications and suggesting strategic next steps.

• Develop, maintain, and extend the jobs-to-be-done (JTBD) framework to accurately represent jobs across the company and update JTBD artifacts to link new tool evaluations to the approved tool suite.

• Produce detailed research plans, participant recruitment strategies, and comprehensive study materials for all priority initiatives.

• Deliver decision-ready findings and recommendations that address AI-enabled self-service, AI skills, collaboration enhancements, and business-process optimization opportunities.

• Actively partner with Product, Service, and Operational teams to validate tooling decisions and ensure strategic alignment before scaling solutions.

📝 Enhancement Note: The responsibilities highlight a strong focus on internal tooling and employee experience within IT and Operations. This translates to a direct impact on the efficiency of GTM teams by ensuring they have the right tools and processes. The emphasis on "AI-enabled self-service" and "AI Skills concepts" points to a forward-thinking approach to operational efficiency and automation, critical for modern Revenue Operations and Sales Operations functions.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for senior-level UX research roles. Relevant certifications or a strong portfolio demonstrating equivalent experience may be considered.

Experience: Minimum of 5 years of hands-on UX research experience at a senior individual-contributor level, with a proven ability to independently scope, execute, and synthesize research studies.

Required Skills:

• 5+ years of hands-on UX research experience with demonstrated ability to independently scope, execute, and synthesize studies.

• Strong proficiency in qualitative and quantitative research methodologies, including selection, execution, and analysis.

• Experience researching enterprise internal tools, employee experience, or complex cross-functional workflows.

• Proven ability to translate research findings into clear, decision-ready recommendations for product and operational stakeholders.

• Demonstrated experience developing and applying a jobs-to-be-done (JTBD) or comparable strategic research framework across multiple initiatives, translating insights into product and operational decisions.

• Excellent collaborative stakeholder management skills across Product, Design, Engineering, Operations, and Service teams.

• Strong written and verbal communication skills, including concise research readouts and executive-ready storytelling.

• Proficiency with common research platforms for recruitment, moderated and unmoderated studies, surveys, and synthesis.

• Experience working within enterprise product, service, and operational workflows.

• Comfort using collaboration and documentation systems for maintaining traceable research artifacts, findings, and decisions.

• Upper-intermediate English level. Preferred Skills:

• Experience researching AI-enabled products, assistants, automation, or emerging technology adoption, with a focus on trust, validation behavior, user reliance, and rollout readiness.

• Experience with employee experience, IT service management, self-service support, or digital workplace tools.

• Experience applying or evolving a jobs-to-be-done framework across multiple product or service areas.

• Track record of shipping research that influenced enterprise tooling, AI adoption, or service experience decisions.

• Ability to connect individual studies to an ongoing strategic framework for cohesive insights.

• Proven ability to turn complex findings into actions that improve self-service, reduce confusion, or streamline workflows.

• Experience partnering through product launch and measurement, beyond just delivering initial studies.

📝 Enhancement Note: The "Must Haves" strongly align with operations-centric roles, particularly those focusing on internal tools and processes that enable GTM functions. The emphasis on JTBD frameworks and enterprise tooling indicates a need for a researcher who understands how to operationalize user insights into tangible improvements for business operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive case studies detailing the end-to-end UX research process for enterprise tooling or employee experience projects, demonstrating your ability to independently manage research lifecycles.

• Clearly articulate the research objectives, methodologies employed (qualitative and quantitative), and the rationale behind method selection for each case study.

• Present synthesized findings and actionable recommendations, explicitly linking them to business impact, improved operational efficiency, or enhanced employee experience within an enterprise context.

• Include examples of how you have applied or evolved a jobs-to-be-done (JTBD) framework or a similar strategic research framework to inform product and operational decisions.

• Demonstrate proficiency in creating decision-ready research artifacts, stakeholder readouts, and executive-ready presentations that effectively communicate complex insights. Process Documentation:

• Provide examples of research plans, participant recruitment strategies, and study materials developed for complex enterprise initiatives.

• Showcase how you document and maintain traceable research artifacts, findings, and decisions using collaboration and documentation systems.

• Illustrate your approach to synthesizing findings and translating them into clear, actionable recommendations for product, service, and operational teams.

📝 Enhancement Note: For a Senior UX Researcher role focused on enterprise tooling and operations, a portfolio that clearly demonstrates the ability to translate user needs into actionable product and process improvements is crucial. The emphasis on JTBD frameworks and enterprise context suggests a need for candidates who can connect research insights directly to operational efficiency and business outcomes, which is highly valued in Revenue Operations and Sales Operations.

💵 Compensation & Benefits

Salary Range: For a Senior UX Researcher role in Barranquilla, Colombia, with 5+ years of experience and a fully remote arrangement, the estimated annual salary range is typically between COP 70,000,000 and COP 120,000,000. This range can vary based on specific skills, the breadth of experience, and the company's compensation philosophy.

Benefits:

• Growth without limits: mentorship programs, internal TechTalks, challenging projects, and a dedicated annual learning budget to foster skill development.

• Competitive compensation: recognition that reflects skills and impact, with regular performance and compensation reviews.

• Flexibility: 100% remote work with flexible hours, supporting autonomy and a healthy work-life rhythm.

• Meaningful, modern projects: opportunity to build impactful products using modern technologies alongside global teams and leading brands.

• Collaborative culture: a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized.

• Well-being & support: access to local well-being programs and people-focused support tailored to the employee's location.

Working Hours: Standard full-time working hours (approximately 40 hours per week) with flexibility in scheduling to accommodate different time zones and personal needs, typical for a remote role.

📝 Enhancement Note: Salary estimation is based on research for senior UX Researcher roles in Colombia, considering cost of living, industry benchmarks for tech roles, and the specific requirements of the position. Benefits are directly pulled from the job description and are highlighted for their focus on professional development and work-life balance, which are attractive to operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development & IT Services, with a strong focus on creating award-winning software for Fortune 500 brands and startups across 17+ industries. AgileEngine is recognized for its expertise in application development and AI/ML.

Company Size: AgileEngine is an Inc. 5000 company, indicating significant growth and a substantial employee base, likely in the range of 500-1000+ employees, fostering a dynamic and resource-rich environment for operations professionals.

Founded: Founded in 2011, AgileEngine has a decade+ of experience in the software development landscape, building a reputation for quality and innovation.

Team Structure:

• The UX Research team is likely part of a larger Product or Engineering organization, working closely with Product Managers, Designers, and Engineers.

• As a Senior UX Researcher, you will operate as an individual contributor with significant autonomy, reporting to a UX Research Lead or a Director of Product/Design.

• Cross-functional collaboration is a core tenet, with extensive partnerships expected with IT, Operations, Service, and Product teams to ensure alignment and effective implementation of research insights. Methodology:

• Data Analysis & Insights: Emphasis on mixed-method research, synthesizing qualitative and quantitative data to derive actionable insights.

• Workflow Planning & Optimization: Focus on understanding and improving enterprise tooling and employee experiences through research, particularly for IT and Operations.

• Automation & Efficiency: Research into AI-enabled self-service and AI Skills concepts directly contributes to driving operational efficiency and automation within the organization.

Company Website: https://agileengine.com/

📝 Enhancement Note: AgileEngine's positioning as an Inc. 5000 company and its focus on Fortune 500 clients suggest a professional, process-driven environment. For operations roles, this means opportunities to work with established best practices and sophisticated systems, while also having the agility to innovate. The "people-first" culture and multiple Best Place to Work awards indicate a positive and supportive work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is at a Senior Individual Contributor level within UX Research, specializing in enterprise operations and employee experience. It demands a high degree of autonomy, strategic thinking, and the ability to lead research initiatives independently. The focus on IT and Operations tooling suggests a deep dive into the systems that power business functions, making it highly relevant to operational efficiency and GTM enablement.

Reporting Structure: As a Senior UX Researcher, you will likely report to a UX Research Manager, Director of Product, or a similar senior leadership role within the product or design organization. You will collaborate extensively with Product Managers, Designers, Engineers, and crucially, with IT and Operations teams.

Operations Impact: This role has a direct impact on operational efficiency by evaluating and improving the tools and self-service experiences used by internal teams, including those in GTM functions. By ensuring these tools are effective, intuitive, and meet user needs, the research directly contributes to increased productivity, reduced support costs, and improved employee satisfaction, all of which indirectly boost revenue generation.

Growth Opportunities:

• Specialization: Deepen expertise in researching AI-enabled technologies, employee experience, and enterprise operational tooling, becoming a subject matter expert.

• Leadership: Transition into a lead researcher role, mentoring junior researchers, or influencing broader product strategy and operational roadmaps.

• Skill Development: Leverage the annual learning budget for advanced training in specialized research methodologies, AI, or operational analytics.

• Cross-functional Influence: Gain experience driving significant changes in enterprise tooling and operational processes through impactful research findings.

📝 Enhancement Note: The "Senior" title and emphasis on independent scoping and synthesis indicate a role with significant responsibility and potential for leadership. For operations professionals, understanding how user research impacts internal tools is key to driving efficiency, which aligns with career growth in areas like Sales Operations or Revenue Operations management.

🌐 Work Environment

Office Type: This is a Fully Remote position, offering the flexibility to work from any location. AgileEngine emphasizes a remote-first culture with comprehensive support for remote employees.

Office Location(s): While the role is remote, the company has a presence in Barranquilla, Atlántico, Colombia, and operates globally with teams and clients in various regions. This indicates a distributed workforce model.

Workspace Context:

• Collaborative Environment: Despite being remote, the culture fosters collaboration through digital tools, regular virtual meetings, and team-building activities. Expectations include active participation in virtual discussions and knowledge sharing.

• Operations Tools & Technology: Access to and proficiency with a range of digital collaboration and research tools is expected. This includes platforms for communication, project management, documentation, and specialized UX research tools.

• Team Interaction: Opportunities for interaction with a global team of UX researchers, designers, product managers, and operational stakeholders, providing diverse perspectives and learning opportunities.

Work Schedule: Flexible working hours are provided, allowing employees to structure their workday to maximize productivity and maintain a healthy work-life balance, a significant perk for operations roles that often require focused analytical work.

📝 Enhancement Note: The fully remote nature and flexible hours are significant advantages for operations professionals who often require dedicated time for data analysis and process optimization. The emphasis on a collaborative remote culture suggests a well-established infrastructure for virtual teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, cultural fit, and understanding of the role.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on experience, research approach, and strategic thinking, particularly concerning enterprise tooling and JTBD frameworks.

• Portfolio Presentation: A dedicated session where candidates present 1-2 detailed case studies from their portfolio, showcasing their research process, insights, and impact. Expect questions on methodology, stakeholder management, and decision-making influence.

• Team/Peer Interview: Meeting with other UX researchers or cross-functional team members (e.g., Product Manager, Operations Lead) to assess collaboration skills, technical depth, and team synergy.

• Final Interview: Potentially with a senior leader to discuss long-term vision, career aspirations, and final alignment with company goals.

Portfolio Review Tips:

• Select Relevant Case Studies: Prioritize projects that demonstrate experience with enterprise tooling, employee experience, AI-enabled services, or complex workflows. Cases showing the application of JTBD frameworks are highly advantageous.

• Structure for Impact: For each case study, clearly outline the problem statement, your research approach, key findings, actionable recommendations, and the impact of your work (quantified where possible).

• Highlight Autonomy: As a senior role, emphasize instances where you independently scoped, executed, and drove research initiatives from start to finish.

• Showcase Synthesis & Storytelling: Demonstrate your ability to synthesize complex data into clear, concise, and compelling narratives that resonate with business stakeholders.

• Prepare for Questions: Be ready to discuss your rationale for methodological choices, how you handled challenging stakeholders, and how your research influenced decisions.

Challenge Preparation:

• Be prepared for a potential take-home assignment or a live case study exercise that simulates a real-world research problem related to enterprise tooling or AI adoption.

• Focus on demonstrating your problem-solving approach, research planning skills, and ability to generate actionable insights under time constraints.

• Practice articulating your thought process clearly and concisely, simulating stakeholder readouts.

📝 Enhancement Note: The emphasis on a portfolio presentation and case studies is critical for this role. Candidates should meticulously prepare examples that align with the "enterprise tooling," "employee experience," and "JTBD framework" requirements, demonstrating how their research directly influences operational decisions and efficiencies.

🛠 Tools & Technology Stack

Primary Tools:

• UX Research Platforms: Proficiency with common platforms for participant recruitment (e.g., UserTesting, Lookback, Respondent), moderated and unmoderated study execution, and survey tools (e.g., SurveyMonkey, Qualtrics).

• Collaboration & Documentation Systems: Experience with tools for maintaining traceable research artifacts, findings, and decisions (e.g., Confluence, Notion, Google Workspace, Miro). Specific platforms will be confirmed with the hiring manager.

• Synthesis & Analysis Tools: Familiarity with tools for qualitative data analysis (e.g., Dovetail, NVivo) and quantitative data analysis (e.g., Excel, R, SPSS, or similar statistical software).

• Design & Prototyping Tools (Familiarity): While not a design role, understanding tools like Figma, Sketch, or Adobe XD can be beneficial for interpreting prototypes and discussing user flows.

Analytics & Reporting:

• Data Visualization Tools: Experience with tools like Tableau, Power BI, or Looker for presenting quantitative findings and creating dashboards.

• Survey Analytics: Ability to analyze survey data for trends, correlations, and statistical significance.

CRM & Automation:

• CRM Systems (Awareness): Understanding of how CRM systems (e.g., Salesforce, HubSpot) function and how user experience research can impact their adoption and effectiveness within sales or customer success operations.

• Workflow Automation Concepts: Familiarity with how automation impacts user workflows, which is relevant to evaluating AI-enabled self-service experiences.

📝 Enhancement Note: The specific mention of "common research platforms" and "collaboration and documentation systems" along with the need to confirm exact platforms with the hiring manager suggests a need for adaptability and a solid understanding of foundational research tool categories rather than specific vendor lock-in. For operations roles, proficiency in data analysis and reporting tools is often a strong plus.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using research findings and data to inform product and operational decisions, ensuring strategies are grounded in user needs and evidence.

• User-Centricity: A commitment to understanding and advocating for the employee/user experience, ensuring that tools and processes are designed to be effective and intuitive.

• Collaboration & Partnership: A value placed on working effectively with cross-functional teams (Product, Engineering, Operations, Service) to achieve shared goals and ensure successful implementation of research insights.

• Impact & Efficiency: A focus on driving tangible improvements in operational efficiency, self-service capabilities, and overall employee productivity through research.

• Continuous Improvement: An ethos of ongoing learning and refinement, both in research methodologies and in the products and processes being researched.

Collaboration Style:

• Cross-functional Integration: Active participation in cross-functional team meetings and initiatives, ensuring research insights are integrated early and throughout the product development lifecycle.

• Process Review & Feedback: A culture that encourages open feedback and iterative refinement of research processes and findings to ensure maximum clarity and utility.

• Knowledge Sharing: Encouraging the sharing of research findings, best practices, and learnings across teams to foster a collective understanding and elevate the overall quality of work.

📝 Enhancement Note: The values emphasize a professional, data-driven, and collaborative environment, which is typical for tech companies working with enterprise clients. For operations professionals, alignment with these values means contributing to measurable improvements and working effectively across departments to optimize business processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Ambiguity in Research Questions: Navigating and defining research objectives from broad, ambiguous questions related to new technologies like AI-enabled self-service and skills.

• Cross-Functional Alignment: Ensuring buy-in and effective collaboration with diverse stakeholders across Product, Engineering, and Operations, who may have competing priorities.

• Synthesizing Complex Data: Effectively synthesizing findings from mixed-method studies involving complex enterprise workflows and emerging technologies into clear, actionable insights.

• Influencing Enterprise Tooling Decisions: Driving significant changes or adoption of new tools based on research, especially within established operational processes.

• Keeping Pace with AI Advancements: Staying current with the rapidly evolving landscape of AI and its implications for user experience and operational workflows.

Learning & Development Opportunities:

• Operations Skill Advancement: Gaining in-depth knowledge of enterprise IT and Operations workflows, which is highly valuable for roles in Revenue Operations, Sales Operations, and GTM strategy.

• AI Research Specialization: Developing expertise in researching AI-driven products and features, a growing and critical area in modern business operations.

• Mentorship & Leadership: Opportunities to learn from experienced researchers and leaders, potentially mentoring junior team members or taking on project leadership roles.

• Industry Conference & Certification: Utilizing the annual learning budget to attend relevant industry conferences or pursue certifications in UX research, AI, or related operational fields.

📝 Enhancement Note: The challenges highlight the strategic and complex nature of the role, requiring strong analytical, communication, and influencing skills. The growth opportunities directly address skill development relevant to operations, particularly in understanding and improving the technology that underpins business functions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you independently scoped and executed a complex UX research study for enterprise tooling. What was the outcome?" (Focus on autonomy, methodology, and impact.)

• "How would you approach evaluating the user experience and adoption potential of a new AI-enabled self-service portal for internal IT support?" (Demonstrate your research planning and strategic thinking for AI products.)

• "Explain your experience with the Jobs-to-Be-Done framework. How have you applied it to inform product or operational decisions?" (Highlight your understanding and practical application of JTBD.)

• "How do you translate complex research findings into clear, decision-ready recommendations for diverse stakeholders, including operations teams?" (Showcase your synthesis and communication skills.) Company & Culture Questions:

• "What interests you about AgileEngine and our focus on award-winning software for Fortune 500 brands?" (Research company values, mission, and recent projects.)

• "How do you approach collaboration with product, engineering, and operational teams, especially in a remote setting?" (Emphasize your partnership and communication skills.)

• "How do you stay updated on advancements in UX research, AI, and enterprise technology?" (Show your commitment to continuous learning.) Portfolio Presentation Strategy:

• Tell a Story: Structure each case study as a narrative: the challenge, your approach, the discoveries, the recommended solutions, and the impact.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your research (e.g., improved task completion rates, reduced support tickets, increased user satisfaction scores).

• Focus on JTBD: Clearly illustrate how your research uncovered user jobs and how those insights translated into product or operational improvements.

• Be Prepared for Deep Dives: Anticipate questions about your methodological choices, participant selection, data analysis, and how you managed stakeholder feedback.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, independent execution, and the ability to translate research into actionable improvements for operational efficiency, which is paramount for this role and highly valued in GTM operations.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided link on the AgileEngine careers portal.

• Customize Your Resume: Tailor your resume to highlight your 5+ years of hands-on UX research experience, emphasizing your proficiency in mixed-method research, enterprise tooling, employee experience, and the Jobs-to-Be-Done framework. Use keywords from the job description to ensure ATS compatibility.

• Prepare Your Portfolio: Curate 2-3 strong case studies that best showcase your ability to independently scope, execute, and synthesize research for enterprise tools or employee experience initiatives. Ensure these examples clearly demonstrate your JTBD application and impact.

• Practice Your Presentation: Rehearse your portfolio walkthrough, focusing on clear storytelling, articulating your research process, and demonstrating the impact of your work. Be ready to answer detailed questions about your methodology and decision-making.

• Research AgileEngine: Familiarize yourself with AgileEngine's mission, values, recent projects, and their approach to software development and client work. Understand their "people-first" culture and commitment to innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---