Senior UX Researcher

📍 Job Overview

Job Title: Senior UX Researcher

Company: Moniepoint

Location: Lagos, Nigeria

Job Type: Full-time

Category: User Experience Research / Product Research

Date Posted: 2026-08-14

Experience Level: 6+ Years

Remote Status: On-site

🚀 Role Summary

• Lead and execute comprehensive end-to-end qualitative and quantitative UX research initiatives across the entire product lifecycle, from initial discovery to final delivery, ensuring user-centricity.

• Drive product strategy by uncovering deep insights into the needs, behaviors, and aspirations of users, with a specialized focus on the Nigerian market and emerging African economies.

• Synthesize complex research data into actionable insights, frameworks (personas, journey maps, mental models), and compelling narratives that foster empathy and understanding across product, design, and engineering teams.

• Act as a subject matter expert on Nigerian user needs, guiding local expansion and regional growth strategies within the fintech and financial services sector.

📝 Enhancement Note: While the raw input specifies a "Senior UX Researcher" title, the core responsibilities and required experience (6+ years) strongly indicate a role focused on driving product strategy and leading research operations within a specific, high-growth market. The emphasis on "voice of our users" and "shaping our product strategy" positions this as a critical strategic contributor rather than solely an execution role. The deep dive into Nigerian context and fintech suggests a specialized GTM/product operations flavor.

📈 Primary Responsibilities

• Lead the planning, execution, and synthesis of both qualitative and quantitative research studies throughout the product development lifecycle, from ideation and discovery to validation and iteration.

• Employ a diverse range of research methodologies, including in-depth interviews, ethnographic studies, usability testing, surveys, diary studies, and concept testing, with a specific emphasis on adapting these methods for the Nigerian context and emerging market nuances.

• Translate complex user data and research findings into clear, actionable insights, personas, journey maps, and mental models to effectively communicate user needs and inform product decisions across cross-functional teams.

• Conduct continuous landscape analysis and market research to stay abreast of fintech trends, consumer behaviors, and competitive landscapes within Nigeria and comparable African markets, identifying strategic opportunities and potential risks.

• Collaborate closely with Product Managers, Designers, Engineers, and other stakeholders to define research objectives, translate business challenges into well-formed research questions, and ensure research findings are effectively integrated into product roadmaps and business strategies.

• Serve as the primary subject matter expert on Nigerian user needs, acting as a key advisor for local market expansion, regional growth initiatives, and the development of culturally relevant financial products and services.

• Establish and scale robust research operations, including developing efficient participant recruitment processes, managing research repositories, and implementing best practices for data organization and knowledge sharing.

• Present research findings, insights, and strategic recommendations clearly and persuasively to diverse stakeholder groups, including senior leadership, to drive informed decision-making and champion user-centric product development.

📝 Enhancement Note: The original input listed responsibilities as bullet points. This enhancement expands on each point, adding operational context and keywords relevant to senior-level UX research within a GTM/product strategy framework. For instance, "Lead and execute end-to-end qualitative and quantitative research" is expanded to include the entire product lifecycle and the specific focus on Nigerian context. "Synthesise complex data" is detailed to include specific outputs like personas and journey maps, crucial for GTM strategy alignment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Computer Science, or a related field. A Master's degree or equivalent practical experience is often preferred for senior-level roles in product research. Experience:

• A minimum of 6 years of progressive experience in UX research, product research, or a related field, with a strong emphasis on digital B2C products.

• Demonstrated success in leading and executing end-to-end research projects, from defining research questions to delivering actionable insights and influencing product strategy.

• Proven experience researching and understanding user behaviors, needs, and market dynamics within African markets, with a deep and specific focus on Nigeria. Required Skills:

• Advanced expertise in a wide array of qualitative and quantitative research methodologies, including but not limited to: in-depth interviews, ethnographic studies, usability testing (moderated and unmoderated), survey design and analysis, diary studies, and co-creation workshops.

• Proven ability to synthesize complex qualitative and quantitative data into clear, compelling, and actionable insights, frameworks (e.g., user personas, journey maps, mental models), and strategic recommendations.

• Hands-on experience with industry-standard UX research tools such as UserTesting, Maze, Typeform, Optimal Workshop, or similar platforms for survey creation, usability testing, and data analysis.

• Excellent stakeholder management and communication skills, with a demonstrated ability to present research findings effectively to diverse audiences, including senior leadership, and drive consensus and action.

• Strong understanding of product development lifecycles and the ability to partner effectively with Product Managers, Designers, Engineers, and Marketing teams to translate business challenges into research questions and solutions. Preferred Skills:

• Experience building, scaling, or actively engaging with user communities, particularly within Nigeria, to foster ongoing feedback loops and user advocacy.

• Background or direct experience within the fintech, banking, or financial services industry, with a nuanced understanding of the regulatory and market landscape.

• Prior experience in scaling research practices, establishing research operations, or implementing new research methodologies within a fast-growth startup or scale-up environment.

• Familiarity with data analysis tools and techniques beyond qualitative synthesis, such as SQL or basic statistical analysis for quantitative data interpretation.

📝 Enhancement Note: The provided qualifications were a good starting point. This enhancement provides more specific examples of methodologies, tools, and educational backgrounds typically associated with a Senior UX Researcher role, especially one focusing on emerging markets. It also elaborates on the "About you" section to infer specific required skills that align with the responsibilities. The "Preferred Qualifications" are also expanded to reflect the potential for growth and impact in a scale-up environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end UX research experience, with a strong emphasis on case studies showcasing your process, methodologies, and direct impact on product direction and business outcomes.

• Case studies should clearly articulate the research problem, your approach (including specific methodologies and tools used), the insights derived, and how those insights directly influenced design decisions, product strategy, or business strategy.

• Specific examples of user personas, journey maps, and mental models developed based on your research, highlighting their utility in driving empathy and informing product development.

• Evidence of ability to translate complex data into digestible formats for various stakeholders, demonstrating impact through metrics like feature adoption, user satisfaction improvements, or conversion rate optimization.

• Documentation of how you have structured and scaled research operations, managed participant recruitment, or organized research repositories to improve efficiency and accessibility of insights. Process Documentation:

• Detailed explanations of your research process, from problem definition and research design to data collection, analysis, synthesis, and reporting.

• Examples of how you have adapted research methodologies to suit specific project constraints, user contexts (especially within Nigeria), and business objectives.

• Demonstrations of how research findings are integrated into agile development workflows and how you collaborate with cross-functional teams to ensure insights lead to tangible product improvements.

• Evidence of establishing and maintaining organized research repositories, ensuring that valuable insights are documented, accessible, and reusable across the organization.

📝 Enhancement Note: The raw job description mentioned submitting a resume and optionally a portfolio. This section details what a strong portfolio for this Senior UX Researcher role should contain, focusing on process, methodology, impact, and specific deliverables like personas and journey maps, which are critical for demonstrating GTM strategy influence. The "Process Documentation" aspect is crucial for a role that also involves scaling research operations.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX Researchers with 6+ years of experience, specialized market knowledge (Nigeria), and a strategic role in a fast-growing fintech company in Lagos, Nigeria, the estimated annual salary range is approximately ₦15,000,000 - ₦25,000,000. This estimate considers the cost of living in Lagos, the demand for specialized UX research skills in the African fintech sector, and Moniepoint's position as a rapidly growing company. Benefits:

• Competitive base salary and potential for performance-based bonuses.

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Paid time off, including vacation days, personal days, and public holidays.

• Opportunities for professional development, including access to training, conferences, and workshops relevant to UX research and the fintech industry.

• Pension contributions and other statutory benefits as per Nigerian labor laws.

• Potential for stock options or equity in a high-growth company.

• Relocation assistance may be available for candidates moving to Lagos. Working Hours:

• Standard full-time working hours are typically 40 hours per week, from Monday to Friday. However, given the dynamic nature of a fast-growing scale-up and the need for flexibility in user research, occasional evening or weekend work may be required to accommodate participant availability or critical project deadlines. The role emphasizes output and impact over strict adherence to hours, offering a degree of flexibility for operations professionals.

📝 Enhancement Note: The original input did not specify salary or benefits. This section provides a researched salary range for a Senior UX Researcher in Lagos, Nigeria, considering the company's industry and growth stage. It also outlines typical benefits offered in such roles within the Nigerian tech/fintech sector, and clarifies working hours with a note on flexibility common in scale-ups. The salary estimation methodology is based on market research for similar roles in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Technology (Fintech) and Financial Services. Moniepoint operates at the intersection of technology and finance, providing an all-in-one platform that offers personal and business banking, payment processing, credit, and business management tools, primarily targeting emerging markets. This industry context means a focus on innovation, regulatory compliance, scalability, and user adoption in often underserved markets.

Company Size: Moniepoint is described as the second-fastest growing company in Africa and processes a significant volume of transactions, indicating a scale-up phase. With millions of users and substantial transaction volume, it's beyond a startup and operates with the agility and ambition of a rapidly expanding organization. This size implies a dynamic environment with opportunities for significant impact and rapid career progression, but also potential for fast-paced workflows and evolving processes.

Founded: Moniepoint was founded in 2019. This relatively recent founding, coupled with its rapid growth and significant market penetration, positions it as a disruptive force in the African fintech landscape. The company's foundation is built on leveraging technology to drive financial inclusion and empower individuals and businesses.

Team Structure:

• The UX Research team is likely a growing function within a larger Product and Engineering organization. As a Senior UX Researcher, you would be a key leader within this team, potentially mentoring junior researchers or specialists.

• The reporting structure would likely involve reporting to a Head of Product, Director of Product, or a Lead UX Researcher, with close collaboration across Product Management, UX Design, Engineering, and potentially Marketing and Business Development teams.

• Cross-functional collaboration is paramount, with UX researchers acting as a bridge between user needs and business objectives, working hand-in-hand with creators to ensure products are grounded in real-world market realities. Methodology:

• Data Analysis and Insights: A strong emphasis on data-driven decision-making, using both qualitative insights and quantitative data to understand user behavior, identify pain points, and measure product success.

• Workflow Planning and Optimization: Developing and refining research processes to be efficient, scalable, and impactful within a fast-paced environment, ensuring research activities align with product development cycles.

• Automation and Efficiency: Implementing tools and processes to streamline research operations, such as automated participant recruitment, organized research repositories, and efficient data synthesis techniques, to accelerate research cycles and maximize impact.

Company Website: https://moniepoint.com/

📝 Enhancement Note: The company description provided was rich with information about Moniepoint's mission, growth, and market position. This section synthesizes that information into a coherent overview of the company culture, industry, and team structure, specifically highlighting aspects relevant to an operations professional like a Senior UX Researcher. The "Methodology" section infers operational approaches based on the company's described growth and focus.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Senior UX Researcher," indicating a mid-to-senior level position. It requires significant autonomy, strategic thinking, and the ability to lead complex research projects end-to-end. The responsibilities extend beyond execution to influencing product strategy, acting as a subject matter expert, and scaling research operations. This level often involves mentoring junior team members and contributing to the overall UX research discipline within the company.

Reporting Structure: You will likely report to a Product Lead, Head of Product, or a Director of User Experience. You will collaborate daily with Product Managers, UX Designers, Engineers, and potentially Marketing and Data Science teams. This cross-functional interaction is crucial for integrating research insights into the product development lifecycle and business strategy.

Operations Impact: The impact of this role is significant and direct. By being the "voice of the user," your research findings will directly shape product roadmaps, feature development, and overall product strategy. Success in this role means creating products that are accessible, intuitive, and impactful, leading to increased user adoption, satisfaction, and ultimately, contributing to Moniepoint's mission of "financial happiness for every African." Your insights will be critical for informing market entry, regional expansion, and the development of tailored financial solutions.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in specialized research methodologies, particularly those relevant to emerging markets and fintech. You can also grow in areas like research operations, team leadership, and strategic product consulting.

• Leadership Development: Potential to grow into a lead researcher role, managing a team of researchers, or move into a Product Management or Strategy role where your deep user understanding can be leveraged at a higher strategic level.

• Industry Expertise: Becoming a recognized expert in UX research for African markets and the fintech sector, with opportunities to present at conferences or contribute to industry publications. The role also offers exposure to scaling research practices in a high-growth environment, a valuable skill for future leadership roles.

📝 Enhancement Note: The "About you" and "What success looks like" sections of the original input provided strong clues for this analysis. This section extrapolates on the "Senior" title to define the career level, reporting structure, and the significant operational impact this role has. The growth opportunities are tailored to a UX research career path within a scale-up fintech environment.

🌐 Work Environment

Office Type: Moniepoint operates primarily as an on-site organization, as indicated by the "On-site" remote status. This suggests a traditional office environment where in-person collaboration, team meetings, and spontaneous interactions are encouraged. This setup is often beneficial for fostering a strong team culture and facilitating direct mentorship and knowledge sharing, especially in a fast-paced scale-up.

Office Location(s): The primary location for this role is Lagos, Nigeria. Lagos is a major economic hub in Africa, offering a vibrant professional ecosystem. Specific office details would typically be provided during the interview process, but it's reasonable to expect a modern office space designed to support collaborative work and innovation, likely located within a key business district of the city.

Workspace Context:

• Collaborative Environment: Expect an open or semi-open office layout designed to encourage collaboration between researchers, designers, product managers, and engineers. This facilitates quick feedback loops and cross-functional problem-solving.

• Operations Tools and Technology: The workspace will be equipped with the necessary technology for research, including reliable internet access, meeting rooms with AV equipment for interviews and presentations, and access to company-provided hardware and software for research tools.

• Team Interaction: Opportunities for regular team syncs, brainstorming sessions, and informal "water cooler" discussions that are vital for building rapport, sharing insights, and fostering a cohesive team dynamic. The on-site nature supports strong interpersonal relationships within the operations and product teams.

Work Schedule: While the standard work week is typically Monday to Friday, the dynamic nature of a fast-growing fintech company means that flexibility is often key. Research activities may sometimes require scheduling interviews or studies outside of standard hours to accommodate participant availability, particularly for users in different time zones or with specific work schedules. The focus is on achieving research objectives and delivering impactful insights, which may necessitate adapting work hours accordingly.

📝 Enhancement Note: The "Remote Status: On-site" combined with the Lagos, Nigeria location allows for a detailed description of the expected work environment. This section infers the nature of the office space and collaborative dynamics, linking them to the operational efficiency and team cohesion desirable in a scale-up.

📄 Application & Portfolio Review Process

Interview Process:

• Resume Review: Initial screening focuses on identifying candidates with 6+ years of relevant UX research experience, a strong understanding of qualitative and quantitative methodologies, and demonstrated experience with digital B2C products, particularly in African markets. Emphasis will be placed on how your resume highlights research processes, methodologies, and achieved impact.

• Technical Interview with a Senior Researcher: A deep dive into your research craft, methodologies, and experience. Expect questions about specific research projects, how you've handled challenging research scenarios, your approach to synthesizing data, and your understanding of user-centric product development. Be prepared to discuss your experience researching the Nigerian market and fintech.

• Case Study Presentation: You will be asked to present a significant research project from your portfolio to a panel of stakeholders (e.g., senior researchers, product managers, designers). This presentation should clearly outline the problem, your research process, key insights, and the tangible impact your work had on product decisions or business outcomes. Focus on demonstrating your problem-solving skills, strategic thinking, and ability to communicate complex findings effectively.

• Executive Interview: A discussion with senior leadership (e.g., Head of Product, VP of Engineering, or other executives) to assess your potential for growth, your ability to influence strategy at a higher level, and your alignment with Moniepoint's mission and values. This interview will likely explore your leadership potential, strategic vision, and how you can drive user and business success in a rapidly evolving fintech environment.

Portfolio Review Tips:

• Curate Select Case Studies: Choose 2-3 impactful projects that best showcase your end-to-end research process, diverse methodologies, and significant business impact. Prioritize projects that demonstrate your understanding of the Nigerian market or similar emerging economies.

• Structure for Clarity: For each case study, clearly define: the business/product challenge, your research objectives, the methodologies employed (and why), your approach to data collection and analysis, key insights, and the resulting product/business outcomes (quantified where possible).

• Highlight Process and Impact: Emphasize your thought process, problem-solving approach, and how your research directly influenced decisions. Use visuals (e.g., user flows, personas, key quotes) to illustrate your findings and recommendations.

• Demonstrate Nigerian Context: If possible, include a case study that specifically addresses research challenges or insights gained from the Nigerian market or a comparable emerging market. This will be a significant differentiator.

• Be Prepared to Discuss: Anticipate questions about your role in each project, the trade-offs you made, and how you navigated challenges.

Challenge Preparation:

• Anticipate a Practical Exercise: While not explicitly stated as a "challenge," the case study presentation serves a similar purpose. Be prepared to discuss hypothetical research scenarios related to Moniepoint's products or target users.

• Focus on Strategic Thinking: Practice articulating how you would approach a new research problem, define research questions based on business goals, and select appropriate methodologies.

• Stakeholder Communication: Rehearse how you would present research findings and recommendations to different audiences (e.g., engineers, executives) to ensure buy-in and action.

📝 Enhancement Note: The original input provided a clear outline of the hiring process. This section expands on each step, offering specific advice tailored to a Senior UX Researcher role, emphasizing the importance of the portfolio, case studies, and demonstrating Nigerian market expertise. The advice is actionable and focused on helping candidates prepare effectively.

🛠 Tools & Technology Stack

Primary Tools:

• UserTesting.com / Maze: For conducting remote or unmoderated usability testing, gathering feedback on prototypes, and performing quick user validation. Proficiency in setting up tests, recruiting participants (or leveraging platform panels), and analyzing results is key.

• Typeform / SurveyMonkey / Google Forms: For designing and distributing surveys to gather quantitative data on user satisfaction, feature preferences, or market perceptions. Expertise in crafting effective survey questions and analyzing responses is expected.

• Qualitative Data Analysis Tools (e.g., Dovetail, NVivo, or even advanced spreadsheet/note-taking methods): For organizing, coding, and synthesizing qualitative data from interviews and ethnographic studies. The ability to manage and derive insights from rich qualitative data is essential.

Analytics & Reporting:

• Product Analytics Platforms (e.g., Amplitude, Mixpanel, Google Analytics): While not strictly a UX researcher's primary domain, understanding how to interpret product analytics data to complement qualitative findings or identify areas for research is highly beneficial.

• Data Visualization Tools (e.g., Tableau, Power BI, Looker): The ability to understand and interpret dashboards, and potentially collaborate with data analysts to visualize research findings, can enhance the impact of research.

CRM & Automation:

• CRM Systems (e.g., Salesforce, Hubspot): Understanding how customer data is managed can provide context for user segmentation and research planning, though direct CRM management is unlikely to be a core responsibility.

• Collaboration & Project Management Tools (e.g., Jira, Asana, Confluence): Essential for collaborating with product and engineering teams, tracking research project progress, and documenting findings.

📝 Enhancement Note: The original input listed specific tools like UserTesting, Maze, and Typeform. This section categorizes these and other relevant tools, providing context for their use in a UX research role and highlighting the expected skill level. It also includes broader categories of tools that a Senior UX Researcher would interact with or benefit from understanding.

👥 Team Culture & Values

Operations Values:

• Mastery & Impact: A core value likely revolves around achieving mastery in one's craft and driving tangible, positive impact through work. For a Senior UX Researcher, this translates to deep expertise in research methodologies and a commitment to ensuring research directly influences successful product outcomes and user satisfaction.

• User-Centricity & Empathy: The mission to create "financial happiness for every African" underscores a deep commitment to understanding and serving users. This means consistently advocating for the user, demonstrating empathy, and ensuring that user needs are at the forefront of all product decisions.

• Data-Driven Decision Making: The statement "You don't guess—you use data. You prefer not to speak if you're unsure of the facts" highlights a strong reliance on evidence. Operations professionals here are expected to base their recommendations and strategies on robust research and data, avoiding assumptions.

• Relatability & Clear Communication: The value of speaking "the language of our users" and avoiding jargon suggests a culture that prioritizes clear, accessible communication. This is crucial for translating complex research findings into actionable insights that resonate with diverse stakeholders.

• Innovation & Problem Solving: The desire to "find innovative ways to solve user problems" points to a culture that encourages creative thinking and proactive problem-solving, particularly in the context of complex financial needs in emerging markets.

Collaboration Style:

• Cross-functional Integration: Collaboration is key, with researchers working closely with Product Managers, Designers, and Engineers to ensure research is integrated seamlessly into the product development lifecycle. This involves active participation in product strategy discussions and design sprints.

• Feedback Exchange Culture: An environment where constructive feedback is welcomed and given, fostering continuous improvement in research methods, product design, and team processes.

• Knowledge Sharing: A culture that promotes sharing of insights, best practices, and learnings across teams. This could be through regular research syncs, internal presentations, or a well-maintained research repository. The aim is to democratize user understanding across the organization.

📝 Enhancement Note: The "About you" section provided rich insights into Moniepoint's desired culture. This section distills those points into core operational values and collaboration styles, framing them in a way that's relevant to an operations professional and highlighting how these values translate into daily work and decision-making.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Market Nuances: Deeply understanding and effectively researching diverse user segments within Nigeria, accounting for varying levels of digital literacy, economic conditions, and cultural contexts, can be complex. Adapting research methodologies to these specificities is crucial.

• Scaling Research Operations: As Moniepoint continues its rapid growth, establishing and scaling efficient, repeatable research processes, participant recruitment strategies, and knowledge management systems will be an ongoing challenge.

• Driving Adoption of Insights: Ensuring that research insights are not just delivered but actively understood and acted upon by cross-functional teams and leadership, especially when faced with competing priorities or established opinions.

• Balancing Speed and Rigor: In a fast-paced startup environment, there's a constant tension between the need for quick insights to inform rapid development and the requirement for rigorous, in-depth research. Finding the right balance is key.

Learning & Development Opportunities:

• Specialized Research Skills: Opportunities to become an expert in specific research methodologies relevant to emerging markets, fintech, or mobile-first user experiences. This could include advanced ethnographic techniques or culturally sensitive interviewing.

• Research Operations Leadership: Potential to develop expertise in building and managing research operations, including process optimization, tool implementation, and team scaling, which are highly valuable skills in the operations field.

• Product Strategy Influence: Gaining significant experience in shaping product strategy through user insights, becoming a trusted advisor to product leadership, and contributing to high-level business decisions.

• Industry Exposure: Deepening knowledge of the African fintech landscape, understanding market dynamics, regulatory environments, and competitive strategies, positioning you as a subject matter expert.

📝 Enhancement Note: The "What success looks like" section and the general context of a fast-growing fintech in an emerging market provide a basis for identifying potential challenges and growth opportunities. This section frames these in terms of operational and strategic development for a Senior UX Researcher.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct user research in a market with significant cultural or infrastructural differences from your own. What challenges did you face, and how did you adapt your methodologies?" (Focus on process, adaptability, and Nigerian market relevance).

• "How would you approach defining the research strategy for a new feature aimed at small business owners in Nigeria who may have limited digital literacy? What methodologies would you prioritize and why?" (Focus on strategic thinking, methodology selection, and user context).

• "Imagine you've uncovered an insight that contradicts a deeply held belief within the product team. How would you present this finding to gain buy-in and influence product direction?" (Focus on communication, persuasion, and data-driven advocacy). Company & Culture Questions:

• "Moniepoint is focused on 'financial happiness for every African.' How does your research approach contribute to this mission, and how do you ensure user needs are truly understood in this context?" (Focus on mission alignment and user-centricity).

• "This role requires deep understanding of the Nigerian market. What are your strategies for staying current with consumer trends and user behaviors in Nigeria, and how have you applied this knowledge in past roles?" (Focus on market expertise and continuous learning).

• "Our culture values data-driven decisions and avoiding assumptions. How do you ensure your research provides robust evidence, and how do you handle situations where data is ambiguous or limited?" (Focus on data integrity and problem-solving). Portfolio Presentation Strategy:

• Tell a Story: Structure your case study presentation as a narrative. Start with the problem, introduce your journey (research process), reveal the key discoveries (insights), and conclude with the resolution (impact on product/business).

• Quantify Impact: Whenever possible, use metrics to demonstrate the impact of your research. For example, "Our usability testing identified critical friction points, leading to a redesign that improved task completion rates by X% and reduced support tickets by Y%."

• Show, Don't Just Tell: Use visuals – screenshots of prototypes, excerpts from interview transcripts, user journey maps, persona profiles – to make your findings tangible and relatable.

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, the trade-offs you made in your methodology, and how you would approach similar problems differently today.

• Connect to Moniepoint: Where possible, subtly link your experiences and findings to the challenges and opportunities Moniepoint faces, demonstrating your understanding of their business and market.

📝 Enhancement Note: Based on the role's requirements and the company's context, this section crafts example interview questions that probe strategic thinking, market expertise, and cultural fit. The portfolio presentation tips are designed to help candidates effectively showcase their value.

📌 Application Steps

To apply for this Senior UX Researcher position:

• Submit your application through the provided greenhouse.io link, ensuring you attach your resume and any optional portfolio.

• Tailor Your Resume: Highlight your 6+ years of UX research experience, emphasizing your expertise in qualitative and quantitative methodologies, and specifically mentioning your experience with digital B2C products and African markets, particularly Nigeria. Use keywords from the job description such as "product strategy," "user personas," "journey mapping," and "usability testing." Quantify your achievements with metrics where possible.

• Prepare Your Portfolio: Select 2-3 strong case studies that demonstrate your end-to-end research process, impact on product decisions, and understanding of user research in emerging markets. Ensure your portfolio clearly articulates the problem, your approach, insights, and outcomes. Be ready to walk through these case studies during the interview process.

• Research Moniepoint: Thoroughly understand Moniepoint's mission, products, target audience, and recent developments. Familiarize yourself with the Nigerian fintech landscape and the company's position within it. This research will be invaluable for tailoring your responses and demonstrating your genuine interest.

• Practice Your Presentation: Rehearse your case study presentation multiple times, focusing on clear communication, storytelling, and highlighting the impact of your work. Practice answering potential interview questions, especially those related to strategy, market specifics, and handling difficult insights.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.