Senior UX Designer till myndighet i Göteborg

📍 Job Overview

Job Title: Senior UX Designer till myndighet i Göteborg

Company: Sway Sourcing

Location: Göteborg, Sweden

Job Type: FULL_TIME

Category: User Experience (UX) Design / Operations

Date Posted: 2026-09-03

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• This role is for a Senior UX Designer focusing on the end-to-end user experience lifecycle for digital services within a government agency.

• The position requires a strong emphasis on user-centered design principles, agile development methodologies, and stakeholder collaboration.

• Key responsibilities include conducting needs analysis, requirement gathering, prototyping, user testing, and continuous improvement of digital service quality.

• The role involves working within a secure and potentially sensitive operational environment, requiring a high degree of professionalism and adherence to protocols.

📝 Enhancement Note: While the primary title is UX Designer, the emphasis on digital services within a government agency, coupled with process-driven responsibilities like needs analysis, requirement gathering, and continuous improvement, positions this role within the broader GTM (Go-To-Market) operations or Digital Operations landscape. The focus on process and efficiency in delivering digital services aligns with operational objectives.

📈 Primary Responsibilities

• Lead the planning, coordination, and structuring of UX work within development projects, ensuring alignment with project goals and user needs.

• Conduct user-centered needs and business analyses to deeply understand user requirements and operational contexts.

• Translate identified user needs into concrete requirements, user stories, and actionable design solutions.

• Develop, test, and evaluate prototypes, user flows, and other design artifacts to validate design concepts and gather feedback.

• Plan and facilitate workshops and design sprints to foster collaboration, gather insights, and accelerate the design process.

• Collaborate effectively with business stakeholders, clients, developers, and other relevant competencies to ensure cohesive product development.

• Document and communicate findings, analyses, design proposals, and recommendations through clear specifications, user stories, and prototypes.

• Present and champion analyses, design proposals, and recommendations to diverse stakeholder groups to ensure buy-in and alignment.

• Identify areas for improvement and drive initiatives that enhance user experience, digital accessibility, and the overall quality of digital services.

📝 Enhancement Note: The responsibilities listed are highly process-oriented and directly contribute to the operational efficiency and effectiveness of digital service delivery. The emphasis on requirements gathering, testing, documentation, and stakeholder communication are core operational functions within a GTM or Digital Operations context.

🎓 Skills & Qualifications

Education: Not specified, but a degree in Human-Computer Interaction, Design, Psychology, or a related field is typically expected for UX roles.

Experience:

• Minimum of 2 years of documented experience as a UX Designer, acquired within the last 3 years.

• Minimum of 2 years of practical experience working in agile development teams. Required Skills:

• UX Design: Proven ability to apply user-centered design principles throughout the product development lifecycle.

• User Research & Analysis: Demonstrated experience in planning and conducting user-centered needs analyses and requirement gathering.

• Prototyping & Testing: Experience in developing, testing, and evaluating prototypes based on user needs.

• Workshop Facilitation: Experience in planning and leading workshops with diverse stakeholders.

• Cross-functional Collaboration: Proven ability to collaborate and communicate effectively with business stakeholders, clients, developers, and other technical and non-technical teams.

• Agile Methodologies: Practical experience working within agile development frameworks (e.g., Scrum, Kanban).

• Swedish Language Proficiency: Excellent command of Swedish, both written and spoken, for effective communication and documentation.

Preferred Skills:

• UX for Security-Sensitive Environments: Experience in UX work within security-sensitive or classified government operations.

• Public Sector UX: Experience in UX design specifically within the public sector or government agencies.

• Prototyping & Design Tools: Proficiency with industry-standard prototyping and design tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Digital Accessibility (WCAG): Good knowledge of WCAG guidelines and experience applying digital accessibility requirements in e-services or other digital products.

📝 Enhancement Note: The "2 years documented experience within the last 3 years" implies a need for recent and relevant practical application of UX design skills. The emphasis on Swedish language proficiency is a critical requirement for this specific role within a Swedish public sector context, impacting communication and documentation processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 detailed case studies demonstrating your UX design process from problem identification to solution implementation. Each case study should highlight your role, the challenges faced, the methodologies used (e.g., user research, wireframing, prototyping, testing), and the impact of your design decisions.

• Process Documentation: Include examples of how you document user flows, wireframes, prototypes, and user testing results. This demonstrates your ability to communicate design intent and findings clearly.

• Systemic Thinking: Examples that illustrate your understanding of how UX design integrates with broader development processes and operational workflows.

• Impact & Metrics: Where possible, showcase how your designs have led to measurable improvements, such as increased user satisfaction, reduced task completion times, or improved conversion rates.

Process Documentation:

• Workflow Design: Provide examples of how you have mapped out user journeys and designed efficient workflows for digital services.

• System Implementation Standards: Showcase how you ensure designs are feasible for development and align with technical constraints and operational realities.

• Measurement and Analysis: Demonstrate how you use data and user feedback to iterate on designs and measure the success of UX interventions.

📝 Enhancement Note: For operations roles, a portfolio is crucial. It should not only showcase design output but also the process behind it. This includes how you gather requirements, manage stakeholder input, conduct research, iterate based on feedback, and ensure designs are implemented effectively within development and operational frameworks. Demonstrating an understanding of the full lifecycle, including post-launch analysis, is key.

💵 Compensation & Benefits

Salary Range: Given the "Senior" title, 2 years of experience, and the location in Göteborg, Sweden, a competitive salary range for a UX Designer in this region would typically fall between 45,000 SEK to 65,000 SEK per month, depending on the specific agency's pay scales for contractors/employees and the exact scope of responsibilities. This estimate is based on industry benchmarks for senior UX roles in major Swedish cities and the typical contracting rates for specialized IT and design professionals.

Benefits:

• Contractual Opportunity: This is presented as a long-term assignment (initially until Feb 2028 with extension options), offering stability and the chance to immerse in a significant project.

• Professional Development: Opportunity to gain specialized experience in UX for security-sensitive and public sector environments, enhancing your skillset.

• Impactful Work: Contribute to the development of critical digital services for a government agency, directly impacting public users.

• Collaborative Environment: Work within agile teams, fostering a dynamic and team-oriented atmosphere.

• Potential for Extension: The option for extension provides potential for continued engagement and project continuity.

Working Hours: The role is listed as 50% of full-time. Assuming a standard full-time workweek of approximately 40 hours, this translates to 20 hours per week. The specific days and times will likely be negotiated but will require on-site presence.

📝 Enhancement Note: The salary estimate is a critical component for operations professionals. This range is derived from general knowledge of the Swedish tech and design job market, considering the seniority and specialized nature of the role. It’s important to note that this is an estimate, and actual compensation will depend on the hiring organization's budget and the candidate's negotiation. The 50% scope is unusual for a "Senior" role and might indicate a specific project need or a part-time contractor engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government / Public Sector, Security & Safety, Technology, Art & Design. This blend signifies a regulated environment with a strong focus on user needs, security protocols, and efficient digital service delivery.

Company Size: Sway Sourcing's description indicates they work with "many of Sweden's largest companies" and have a presence in Sweden and Spain, suggesting a medium-to-large client base and a significant operational reach. The client is a government agency, which often implies a structured, process-oriented culture with a strong emphasis on public service and compliance.

Founded: Sway Sourcing is described as a "relatively new player" but has built trust, suggesting agility and rapid growth. The government agency's founding date is not specified but would typically imply a long-standing institution with established operational procedures.

Team Structure:

• UX Team: Likely a dedicated UX team or individual UX professionals embedded within larger development teams. The role requires collaboration with various stakeholders, suggesting a matrixed or project-based team structure.

• Reporting: The UX Designer will report to a project lead or a manager within the agency's digital development department.

• Cross-functional Collaboration: Strong emphasis on working with business owners, clients (procurement/policy leads), developers, and potentially other specialists like content strategists or accessibility experts.

Methodology:

• Data Analysis: The role demands an analytical approach to understand user needs and operational requirements.

• Workflow Planning: A core responsibility is to plan and structure UX work, implying a focus on efficient and repeatable processes.

• Agile Practices: The role explicitly requires experience in agile development teams, indicating a dynamic and iterative approach to project execution.

Company Website: https://www.swaysourcing.com

📝 Enhancement Note: Understanding the client's industry (public sector, security-sensitive) is crucial for operations roles. It implies a need for meticulous documentation, adherence to strict protocols, and a focus on long-term serviceability and accessibility, which are all operational considerations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Designer. This level typically signifies an individual who can work autonomously, lead design initiatives, mentor junior team members, and contribute strategically to project direction. In an operations context, this means taking ownership of the UX process, identifying systemic improvements, and influencing how digital services are designed and delivered efficiently.

Reporting Structure: The Senior UX Designer will likely report to a Head of Digital Development, a Project Manager, or a Lead UX/Product Manager within the government agency. They will also work closely with Scrum Masters or Agile Coaches within their development teams.

Operations Impact: The UX Designer's work directly impacts the usability, accessibility, and efficiency of digital services provided by the government agency. This influences public satisfaction, operational cost reduction (through reduced support needs and efficient user journeys), and the agency's overall effectiveness in serving its citizens.

Growth Opportunities:

• Specialization: Deepen expertise in UX for public sector and security-sensitive environments, becoming a sought-after specialist.

• Leadership: Potentially move into a Lead UX Designer role, a UX Manager position, or a Product Owner role, guiding product strategy and team direction.

• Process Improvement: Contribute to the refinement and optimization of the agency's digital development and UX processes.

• Cross-functional Expertise: Develop a strong understanding of government procurement, security protocols, and public service delivery, broadening operational knowledge.

📝 Enhancement Note: For operations-focused candidates, understanding how a Senior UX role contributes to operational efficiency and GTM strategy is key. This involves not just design execution but also process improvement, stakeholder management, and strategic input into service delivery.

🌐 Work Environment

Office Type: The role is strictly "On-site" in Göteborg, Sweden, within a government agency. This implies a formal, potentially bureaucratic, but well-resourced work environment.

Office Location(s): Drottninggatan, Göteborg, 411 10, Sweden. This central location in Göteborg is likely accessible via public transport.

Workspace Context:

• Collaborative Environment: The role requires active participation in agile teams and workshops, indicating a collaborative and interactive workspace.

• Operations Tools & Technology: Access to standard design and prototyping tools, as well as the agency's internal systems and development environments. Given the security context, specific tool restrictions or approved lists may apply.

• Team Interaction: Regular interaction with diverse internal teams (business, development, security) and potentially external stakeholders.

Work Schedule: This is a part-time (50%) role, meaning approximately 20 hours per week. The specific schedule will need to be agreed upon but will require consistent on-site presence. This flexibility might allow for integration with other professional commitments but requires strong time management and prioritization skills to ensure operational tasks are completed effectively.

📝 Enhancement Note: The "On-site" requirement and the 50% scope are significant factors for operations professionals to consider in terms of logistical planning and time management. The security-sensitive nature of the environment will also shape the daily workspace and interaction protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess qualifications and experience against the mandatory requirements.

• Technical Interview: Likely includes a deeper dive into your UX process, methodologies, and problem-solving approach. Expect to discuss how you handle user research, prototyping, testing, and collaboration.

• Portfolio Presentation: A dedicated session where you will present selected case studies from your portfolio, detailing your process, decisions, and outcomes. This is a critical step for evaluating your practical skills and communication ability.

• On-site/In-person Interview: To assess cultural fit, collaboration style, and ability to work within the agency's specific operational context. You may meet with the hiring manager, potential team members, and key stakeholders.

• Security Clearance: Due to the nature of the work, a thorough security vetting process will be required, potentially including background checks and a security agreement.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your UX process for each case study. Show how you arrived at your solutions, not just the final designs.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the positive impact of your designs on user behavior, efficiency, or business goals.

• Tailor to Role: Highlight projects that involved similar challenges to those faced by government agencies or in security-sensitive environments (if applicable). Emphasize your experience with agile methodologies and cross-functional collaboration.

• Swedish Context: Be prepared to discuss your experience working within Swedish business culture or public sector norms.

• Accessibility: If you have experience with WCAG or digital accessibility, ensure this is prominently featured.

Challenge Preparation:

• Scenario-Based Questions: Be ready to discuss how you would approach specific UX challenges common in government digital services (e.g., designing for diverse user demographics, ensuring accessibility, balancing user needs with policy requirements).

• Agile Integration: Prepare to discuss how you integrate UX activities into agile sprints and collaborate with developers on a daily basis.

• Stakeholder Management: Practice articulating how you manage conflicting stakeholder requirements and advocate for the user.

📝 Enhancement Note: For operations roles, the interview and portfolio review are about demonstrating not just design prowess but also the ability to execute within a defined operational framework, manage processes, and deliver tangible results. The security vetting is a significant operational step.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design Tools: While not explicitly named, expect proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or InVision. The agency might have a preferred toolset.

• User Research Tools: Tools for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, SurveyMonkey, Google Forms).

• Collaboration Tools: Platforms like Jira, Confluence, Slack, or Microsoft Teams for agile project management, documentation, and team communication.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior on digital services.

• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., heatmaps, session recordings, feedback widgets).

CRM & Automation: While less direct for a UX Designer, understanding how CRM systems (e.g., Salesforce) and automation platforms influence user journeys can be beneficial. The primary focus will be on the front-end user experience and the systems that support digital service delivery.

📝 Enhancement Note: For operations roles, understanding the technology stack is crucial for assessing efficiency and integration capabilities. For a UX Designer, this means understanding how their designs will be implemented and supported by the existing technology infrastructure, and how data from these systems can inform their design process.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring all design decisions prioritize the needs and experiences of the end-users.

• Efficiency & Optimization: A drive to create streamlined, intuitive digital services that reduce user friction and operational overhead.

• Collaboration & Communication: Valuing teamwork, open communication, and the ability to work effectively across different departments and with various stakeholders.

• Data-Driven Decision Making: Using research, testing, and analytics to inform design choices and measure impact.

• Accessibility & Inclusivity: A commitment to designing services that are usable by everyone, regardless of ability or background.

Collaboration Style:

• Agile & Iterative: Working within agile frameworks means a collaborative, iterative approach to design and development, with continuous feedback loops.

• Cross-functional Integration: The role requires close integration with business stakeholders, developers, and potentially policy advisors to ensure designs meet both user needs and organizational objectives.

• Transparent Communication: Openly sharing progress, challenges, and insights to foster trust and alignment within the team and with stakeholders.

📝 Enhancement Note: Understanding the core values and collaboration style is essential for operations professionals to gauge cultural fit and predict how effectively they can implement processes and drive initiatives within the organization. The emphasis on user-centricity, efficiency, and data-driven approaches aligns directly with operations principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Needs: Navigating the complexities of balancing user needs, strict government regulations, security requirements, and technical constraints.

• Stakeholder Alignment: Managing diverse stakeholder expectations and potentially conflicting priorities within a large organization.

• Legacy Systems: Potentially working with or integrating with older systems that may limit design flexibility.

• Security Protocols: Adhering to stringent security protocols and procedures which can impact design workflows and tool choices.

• Part-time Scope: Effectively managing a 50% workload to deliver senior-level contributions and meet project deadlines.

Learning & Development Opportunities:

• Specialized UX Expertise: Gaining deep experience in UX for the public sector and security-sensitive environments.

• Government Digital Services: Understanding the unique challenges and opportunities of designing for public services.

• Agile Leadership: Developing skills in leading UX efforts within agile teams and potentially mentoring junior designers.

• Process Refinement: Contributing to the improvement of the agency's digital service design and development processes.

📝 Enhancement Note: Identifying potential challenges and corresponding growth opportunities is a key aspect of strategic career planning for operations professionals. This role offers a unique chance to develop specialized skills in a critical sector.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting user research and translating findings into actionable design requirements for a government digital service." (Focus on structured methodology, user segmentation, and stakeholder communication.)

• "How would you approach designing a secure digital service while ensuring optimal user experience and accessibility, especially for a diverse public audience?" (Highlight your understanding of WCAG, security best practices, and user empathy.)

• "Walk us through a complex UX project where you had to manage conflicting stakeholder requirements. How did you reach a consensus and ensure a successful outcome?" (Prepare a case study that demonstrates negotiation, compromise, and user advocacy.) Company & Culture Questions:

• "What interests you about working for a government agency, particularly in a security-sensitive environment?" (Research the agency's mission and public service goals. Emphasize your commitment to impactful work and security.)

• "How do you see your role contributing to the operational efficiency and user satisfaction of our digital services?" (Connect your UX skills to measurable operational outcomes like reduced support calls, improved task completion rates, or increased adoption.)

• "Describe your experience working in agile teams and how you collaborate with developers and product owners." (Prepare examples of your contributions to sprints, backlog refinement, and cross-functional problem-solving.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your approach, the solutions, and the results. Use a consistent structure.

• Highlight Process & Tools: Showcase your workflow, the tools you used (e.g., Figma for wireframing, UsabilityHub for testing), and how you iterated based on feedback.

• Quantify Impact: If possible, present metrics that demonstrate the success of your designs. If not, articulate the qualitative benefits and potential impact.

• Address Security/Public Sector Context: If you have relevant experience, explicitly link your case studies to the challenges of working in regulated or public sector environments.

📝 Enhancement Note: Interview preparation for operations roles, including UX design, should focus on demonstrating not just technical skill but also strategic thinking, process adherence, and the ability to drive measurable operational outcomes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Sway Sourcing portal via the provided link.

• Portfolio Customization: Curate your portfolio to prominently feature case studies that demonstrate your UX process, user research capabilities, prototyping skills, and experience with agile methodologies. Prioritize examples relevant to public sector or security-sensitive projects if available.

• Resume Optimization: Tailor your resume to highlight your 2+ years of UX design experience within the last 3 years, your agile development team experience, and your proficiency in Swedish. Use keywords from the job description such as "UX Designer," "user-centered analysis," "prototypes," "agile," and "WCAG."

• Interview Preparation: Practice articulating your UX process and design decisions clearly, using specific examples from your portfolio. Be prepared to discuss how you would approach challenges unique to a government agency context.

• Company Research: Gain a thorough understanding of Sway Sourcing and the specific government agency (if identifiable) you would be working for. Research their digital services, mission, and any public statements regarding their digital transformation efforts. Understand the importance of security and public service in their operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.