Senior UX Designer (Remote)

📍 Job Overview

Job Title: Senior UX Designer

Company: ShipHero

Location: Buenos Aires, Argentina (Remote with mandatory on-site collaboration and US travel)

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-08-14

Experience Level: 5+ Years

Remote Status: Remote-first with mandatory hybrid collaboration in Buenos Aires and potential US travel.

🚀 Role Summary

• Spearhead end-to-end workflow design for warehouse operations software, collaborating closely with Product and Engineering teams.

• Conduct immersive user research in live warehouse environments to inform design decisions and validate solutions.

• Design dynamic, context-aware user interfaces across various platforms including mobile scanners, desktop, and emerging hardware-integrated surfaces.

• Drive the evolution of the company's design system to ensure scalability and consistency across all product touchpoints.

• Integrate and leverage AI tools to enhance user experience and operational efficiency within the warehouse environment.

📝 Enhancement Note: While the role is "remote-first," the explicit requirement for on-site sketching, arguing, and prototyping in Buenos Aires, along with mandatory US customer visits, indicates a hybrid work model with significant in-person collaboration expectations. This is crucial for candidates to understand regarding their daily work setup and travel requirements.

📈 Primary Responsibilities

• Own the complete product design lifecycle from initial ideation and feasibility assessment to post-launch measurement and iteration.

• Directly engage with warehouse workers in their operational environment to gain deep insights into their workflows, challenges, and tool usage.

• Develop intuitive and efficient user flows for mobile scanners, considering real-world constraints like one-handed operation and time pressures.

• Design user interfaces for desktop applications and explore innovative solutions for hardware-integrated surfaces within warehouse settings.

• Contribute to and advance the company's design system, ensuring its adaptability and scalability for future product expansions.

• Proactively explore and implement AI-driven features, critically evaluating their genuine utility versus potential overhead for warehouse staff.

• Collaborate with product managers and engineers to translate user needs and business requirements into functional and compelling design solutions.

• Utilize data analytics and success metrics to inform design decisions and measure the impact of implemented features.

📝 Enhancement Note: The emphasis on "going to warehouses to watch people work" and the need to "come back with a different opinion than the one you left with" strongly suggests a requirement for ethnographic research skills and a high degree of adaptability and open-mindedness in design approach. This is a core differentiator for this role compared to standard UX positions.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in Design principles, HCI, or a related field is implied.

Experience: Minimum of 5 years of professional experience in digital product design, with a proven track record of shipping successful products.

Required Skills:

• UX Design Expertise: Deep understanding of user-centered design principles, interaction design, and information architecture.

• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, and high-fidelity design.

• Workflow Simplification: Demonstrated ability to simplify complex workflows and data-heavy interfaces, particularly in operational or industrial contexts.

• User Research: Proven experience conducting user research, including in-situ observation and qualitative data gathering in challenging environments.

• Prototyping: Ability to create interactive prototypes to test design concepts and gather user feedback.

• Design Systems: Experience contributing to or managing design systems for consistency and scalability.

• AI Integration: Familiarity with integrating AI-driven features into digital products and understanding their practical applications.

• Data Literacy: Comfort with analyzing data, understanding success metrics, and making evidence-based design decisions.

• Agile Mindset: Ability to work effectively in a fast-paced, iterative environment without requiring pixel-perfect specifications upfront.

• Communication: Excellent verbal and written communication skills, with the ability to articulate design decisions clearly.

Preferred Skills:

• Experience designing for mobile scanners or other handheld industrial devices.

• Familiarity with hardware-integrated surfaces and IoT in an operational context.

• Experience with AI tools and platforms relevant to design and product development.

• Understanding of logistics, warehouse operations, or supply chain software.

• Experience with A/B testing and other experimentation methodologies.

📝 Enhancement Note: The requirement for "5+ years designing digital products" is a baseline. The emphasis on simplifying "complicated workflows and data-heavy interfaces" and the user profile (warehouse workers measured on speed) suggests a need for experience in enterprise SaaS, industrial applications, or similarly complex B2B environments, rather than purely consumer-facing apps.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 complex projects that demonstrate your ability to solve challenging workflow problems.

• Highlight projects involving data-heavy interfaces and explain how you made them more usable and efficient.

• Include examples of your work with mobile interfaces, specifically those designed for active or task-oriented users.

• Demonstrate your understanding of design systems and how you've contributed to or utilized them.

• Present case studies that clearly articulate the problem, your design process, the solutions you implemented, and the measurable impact. Process Documentation:

• Detail your approach to user research, emphasizing how you gather insights from users in their native environments.

• Explain your methodology for designing context-aware and dynamic user flows across different device types.

• Showcase your process for iterating on designs based on user feedback and performance data.

• Illustrate how you have integrated AI or other advanced technologies into your design solutions.

• Provide examples of how you measure the success of your designs using analytics and key performance indicators.

📝 Enhancement Note: The job description explicitly states, "You don't need a pixel-perfect spec to start working. We move fast and iterate," and "We don't do unpaid design challenges, since we'd rather talk through real work you've already done." This strongly implies that the portfolio review will focus on the candidate's process, adaptability, and ability to demonstrate impact from past work, rather than theoretical exercises. The portfolio should reflect a pragmatic and iterative approach.

💵 Compensation & Benefits

Salary Range: As an independent contractor paid monthly in USD, the salary will be competitive and commensurate with a Senior UX Designer role with 5+ years of experience, based in Buenos Aires, and requiring specialized skills in workflow optimization and AI integration. Based on industry benchmarks for senior remote UX designers in major Latin American cities and considering the specific technical requirements, a range of USD $4,000 - $6,500 per month is estimated. This range accounts for the senior-level expertise, the remote-first but hybrid collaboration model, and the need for specific domain knowledge.

Benefits:

• Equipment Provision: Necessary equipment to perform the job effectively will be provided by the company.

• Paid Time Off (PTO): Standard PTO will be offered, details to be confirmed.

• Holidays: Company-recognized holidays will be observed.

• Work-Life Balance: Emphasis on maintaining a healthy work-life balance, with "mandatory fun time" integrated into the company culture.

• USD Payment: Monthly payments in US Dollars, providing currency stability.

Working Hours: The role is full-time, implying approximately 40 hours per week. Given the remote-first nature and international team, flexibility may be expected, but core hours for collaboration with the Buenos Aires lab and potentially US-based teams will be necessary.

📝 Enhancement Note: The salary estimate is based on research for senior remote UX/Product Designer roles in major Latin American tech hubs (e.g., Buenos Aires, Mexico City, São Paulo) and adjusted for the specific requirements of ShipHero's niche (warehouse software, AI integration, hybrid collaboration). The USD payment is a significant factor in the compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, Logistics Technology, Warehouse Management Systems. ShipHero operates at the intersection of software development and the physical world of warehouse operations, providing critical infrastructure for e-commerce and logistics companies.

Company Size: While not explicitly stated, ShipHero is described as running software for "more than 5,000 warehouses" and handling "over 100 million shipments a year," indicating a significant and rapidly growing enterprise-level company.

Founded: ShipHero was founded to address the complexities of warehouse management with technology. The company's ethos is built around innovation and solving real-world operational challenges.

Team Structure:

• The design team operates within a "lab" in Buenos Aires, suggesting a focused, experimental, and collaborative environment for design and product development.

• This role requires close collaboration with Product Managers and Engineers, indicating a cross-functional team structure common in agile software development.

• The company emphasizes a remote-first approach but acknowledges the value of in-person interaction for ideation and prototyping. Methodology:

• Data-Driven Design: Decisions are heavily influenced by analytics, success metrics, and evidence gathered from user behavior.

• Iterative Development: The team embraces rapid iteration and values practical experience over rigid specifications, moving fast to deliver value.

• User-Centricity: A strong focus on understanding and designing for the end-user, particularly in challenging operational environments.

• AI Exploration: Proactive integration and evaluation of AI tools to enhance product capabilities and user experience.

Company Website: https://shiphero.com/

📝 Enhancement Note: ShipHero's focus on physical warehouse operations means their software designers must grapple with unique constraints: physical movement, time pressure, one-handed operation, and environments where technology adoption can be challenging. This requires a pragmatic, hands-on approach to design.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a position of significant responsibility. It requires not just execution but also strategic input, ownership of workflows, and the ability to influence product direction. The role is expected to drive innovation within the product's user experience.

Reporting Structure: The Senior UX Designer will report to a design lead or product management lead within the Buenos Aires lab or the broader ShipHero product organization. Collaboration will be with Product Managers and Engineers.

Operations Impact: The designer's work will directly impact the efficiency, speed, and accuracy of warehouse operations for thousands of businesses. Successful designs can lead to significant cost savings, increased throughput, and improved worker satisfaction, directly contributing to ShipHero's value proposition and customer retention.

Growth Opportunities:

• Leadership in Design: Opportunity to shape the future of UX at ShipHero, influence design strategy, and potentially mentor junior designers as the team grows.

• Specialization: Deepen expertise in designing for complex operational environments, AI integration, and hardware-software interfaces.

• Cross-functional Influence: Gain experience working closely with engineering and product teams, understanding the full product development lifecycle, and contributing to business strategy.

• Industry Exposure: Develop a unique understanding of the logistics and warehouse technology sector, a critical and evolving industry.

📝 Enhancement Note: The emphasis on "pushing our design system forward" and "using AI tools to raise the bar" suggests opportunities for growth into specialized areas like design system architecture or AI UX strategy, beyond general UX design.

🌐 Work Environment

Office Type: The company operates on a "remote-first" model but maintains a physical "lab" in Buenos Aires where sketching, arguing, and prototyping occur. This implies a hybrid setup where remote work is the norm, but regular in-person collaboration is mandatory and expected.

Office Location(s): The primary on-site collaboration hub is in Buenos Aires, Argentina. The role also requires potential travel to customer warehouses in the US for research and validation.

Workspace Context:

• Collaborative Hub: The Buenos Aires lab serves as a center for intensive design sprints, brainstorming, and hands-on prototyping, fostering a dynamic and interactive work environment.

• Tools & Technology: Access to necessary company-provided equipment and likely a robust digital toolset for design, prototyping, and collaboration.

• Cross-functional Interaction: Frequent opportunities to interact with product managers, engineers, and potentially customer success teams to ensure designs meet user needs and business objectives.

Work Schedule: Full-time, approximately 40 hours per week. While remote, the need for collaboration with teams in different time zones (Argentina and potentially US) may require some flexibility. The emphasis on "work-life balance in spades" suggests a culture that respects personal time.

📝 Enhancement Note: The "mandatory fun time" is a unique cultural element that suggests a company that values team cohesion and employee well-being, even within a demanding operational context. Candidates should be prepared for structured social activities.

📄 Application & Portfolio Review Process

Interview Process:

• Portfolio Conversation: An initial discussion to review your portfolio, focusing on your past projects, design process, and ability to handle complex problems. Be ready to walk through specific case studies.

• Problem-Solving Conversation: A session to assess your critical thinking and design approach. This might involve discussing hypothetical scenarios or challenges relevant to warehouse operations.

• Session with Product and Engineering: An interaction with key stakeholders from Product and Engineering to evaluate your collaborative skills, technical understanding, and ability to integrate designs into the development pipeline.

• Final Conversation: A concluding discussion, likely with a senior leader, to assess cultural fit, strategic thinking, and overall suitability for the role.

Portfolio Review Tips:

• Focus on Process & Impact: Highlight your end-to-end design process, emphasizing how you gathered insights, iterated, and the measurable impact of your solutions (e.g., efficiency gains, time savings).

• Showcase Complexity: Present projects that demonstrate your ability to tackle complicated workflows and data-heavy interfaces, explaining the challenges and your strategic approach.

• Contextualize Warehouse Work: If possible, include examples of designing for mobile devices, operational tools, or environments with similar constraints to warehouse settings.

• Demonstrate AI Integration: Clearly explain your role in integrating AI features, the problem they solved, and the outcomes.

• Be Ready to Discuss: Prepare to talk in detail about your design choices, the rationale behind them, and how you handled feedback or disagreements.

Challenge Preparation:

• Think Operationally: Consider the unique constraints of warehouse workers: mobility, time sensitivity, one-handed operation, and potential for error.

• Prepare for Data-Heavy Scenarios: Anticipate questions about how you would design interfaces that present large amounts of data clearly and actionable.

• Articulate AI's Role: Be ready to discuss how AI can genuinely improve operational efficiency versus being a gimmick.

• Emphasize Collaboration: Prepare to discuss how you work with engineers and product managers, especially in an iterative, fast-paced environment.

📝 Enhancement Note: The explicit mention of "we'd rather talk through real work you've already done" means candidates should curate their portfolio to showcase their most relevant and impactful projects, with detailed case studies that align with ShipHero's operational context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for all design and prototyping activities. Deep proficiency is a must.

• Prototyping Tools: Beyond Figma, experience with other advanced prototyping tools may be beneficial for complex interactions.

• Design System Management Tools: Familiarity with tools or processes for managing and scaling design systems.

Analytics & Reporting:

• Analytics Platforms: Experience with tools like Google Analytics, Mixpanel, Amplitude, or similar for tracking user behavior and feature adoption.

• Data Visualization Tools: Ability to interpret and potentially create dashboards using tools like Tableau, Power BI, or custom reporting solutions.

CRM & Automation:

• While not directly a UX tool, understanding how CRM and automation platforms (e.g., Salesforce, HubSpot, Zapier) integrate with user-facing applications can be advantageous for grasping the broader business context.

📝 Enhancement Note: The emphasis on data and evidence-based decisions means familiarity with analytics tools is crucial. The specific tools may vary, but the ability to interpret data and use it to drive design is key. The integration of AI tools is also a highlighted area.

👥 Team Culture & Values

Operations Values:

• Do the Right Thing: Uphold integrity, honesty, and accountability in all design decisions and team interactions.

• Tenacity: Demonstrate a relentless drive to solve problems, obsess over user needs, and achieve results, especially in challenging operational contexts.

• Have Fun & Be Bold: Embrace authenticity, support work-life balance, and be courageous in proposing innovative solutions.

• Scrappiness: Be resourceful, determined, and efficient in delivering high-quality design work, often with limited resources or tight timelines.

Collaboration Style:

• Cross-functional Integration: Work closely with Product and Engineering, fostering a collaborative environment where ideas are shared and refined collectively.

• Iterative Feedback: Embrace a culture of continuous feedback, both giving and receiving, to drive design improvements.

• Pragmatic Innovation: Balance bold ideas with practical execution, focusing on solutions that genuinely benefit warehouse workers and the business.

• In-Person Ideation: Value face-to-face collaboration for brainstorming, sketching, and rapid prototyping in the Buenos Aires lab.

📝 Enhancement Note: The core values emphasize a strong work ethic, resilience, and a positive, bold attitude, which are essential for tackling the demanding nature of warehouse operations design and the fast-paced ShipHero environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Extreme Constraints: Creating intuitive interfaces for users who are physically active, time-pressured, and often using devices one-handed.

• Bridging Physical and Digital: Designing for hardware-integrated surfaces and ensuring seamless interaction between physical actions and digital feedback.

• Validating Designs in Real-World Settings: Overcoming the limitations of remote testing by conducting effective on-site research and validation.

• Integrating AI Effectively: Identifying genuine opportunities for AI to enhance efficiency without adding complexity or friction for users.

• Evolving Design Systems: Scaling a design system to accommodate diverse interfaces, including mobile scanners, desktop, and hardware.

Learning & Development Opportunities:

• Deep Domain Expertise: Become a leading expert in UX for logistics and warehouse management software.

• AI UX Specialization: Develop cutting-edge skills in designing AI-powered user experiences for operational environments.

• System Design Leadership: Contribute significantly to the evolution and architecture of ShipHero's design system.

• Cross-functional Mastery: Gain a comprehensive understanding of product development from concept to deployment in a high-growth tech company.

• Mentorship: Potential to mentor other designers as the team expands.

📝 Enhancement Note: The role presents unique challenges that are highly valuable for career development, pushing designers beyond typical screen-based interactions into a more integrated, operational context.

💡 Interview Preparation

Strategy Questions:

• Workflow Optimization: "Describe a complex workflow you simplified. What were the key challenges, your design process, and the quantifiable impact?" (Focus on process, data, and results).

• User Research in Difficult Environments: "How would you approach understanding the needs of a warehouse worker who has only one hand free and is measured on speed?" (Highlight your ethnographic and observational skills).

• AI Integration Strategy: "Where do you see AI genuinely improving the experience of a warehouse worker, and what are the potential pitfalls to avoid?" (Show critical thinking about AI applications).

• Design System Evolution: "How would you ensure a design system scales effectively across mobile scanners, desktop applications, and potentially hardware interfaces?" (Demonstrate systemic thinking).

Company & Culture Questions:

• ShipHero's Mission: Research ShipHero's impact on the logistics industry and how your design skills can contribute to their mission.

• Warehouse Worker Empathy: Be prepared to discuss your understanding of the target user and their daily challenges.

• Remote vs. Hybrid: Discuss your experience and preferences for remote-first work that includes mandatory in-person collaboration.

• Core Values: Consider how you embody ShipHero's values (Tenacity, Scrappiness, etc.) in your work.

Portfolio Presentation Strategy:

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the solution, and the outcome.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design decisions.

• Focus on Impact Metrics: Quantify the success of your projects whenever possible (e.g., "reduced task completion time by 15%," "decreased error rate by 10%").

• Highlight Adaptability: Showcase instances where you adapted your designs based on feedback or changing requirements.

• Prepare for Live Walkthroughs: Be ready to navigate your Figma files or prototypes during the interview.

📝 Enhancement Note: The interview process emphasizes practical experience and problem-solving over theoretical knowledge. Candidates should prepare to deeply discuss their portfolio projects and demonstrate how their skills align with ShipHero's specific operational context and values.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on ShipHero's Breezy HR portal.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best showcase your ability to simplify complex workflows, design for data-heavy interfaces, and ideally, demonstrate experience with mobile or operational tools. Ensure each project includes a clear narrative of the problem, your process, solution, and measurable outcomes.

• Tailor Your Resume: Highlight your 5+ years of digital product design experience, specific skills in Figma, user research, workflow optimization, AI integration, and any experience relevant to logistics or enterprise software. Use keywords from the job description.

• Prepare for Portfolio Review: Practice walking through your portfolio, focusing on your process, rationale, and the impact of your work. Be ready to discuss how you'd approach ShipHero's specific design challenges.

• Research ShipHero: Understand their product, their target market (warehouses), and their core values to articulate your alignment during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.