Senior UX Designer, Provider Experience

📍 Job Overview

Job Title: Senior UX Designer, Provider Experience

Company: Datavant

Location: Barcelona, Spain

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-08-18

Experience Level: 5+ years

Remote Status: Hybrid (2 days/week in office)

🚀 Role Summary

• Drive the end-to-end user experience strategy for Datavant's Provider Console, a critical B2B SaaS platform serving healthcare providers.

• Champion self-service capabilities, designing intuitive workflows that empower providers to manage requests, onboard, and access tools independently, thereby reducing reliance on support.

• Define and maintain the platform's information architecture and user journey across multiple interconnected products within the console.

• Conduct user research and analyze support data to identify friction points and opportunities for UX-driven improvements, ensuring a coherent and unified provider experience.

📝 Enhancement Note: This role focuses on a complex B2B SaaS platform within the healthcare sector, emphasizing platform thinking and self-service design. The ideal candidate will bridge strategic information architecture with detailed interaction design to create a seamless and efficient experience for healthcare providers.

📈 Primary Responsibilities

• Define and own the overarching experience architecture for Provider Console, ensuring seamless navigation and integration of new features.

• Lead the design of self-service workflows to significantly reduce provider reliance on customer support and account management teams.

• Design transparent, real-time status tracking for provider requests to enhance communication and reduce inquiry volume.

• Develop intuitive onboarding, setup, and credentialing flows that enable providers to self-configure their accounts and preferences.

• Conduct user research, including direct provider interviews and analysis of support ticket data, to inform design decisions and prioritize opportunities.

• Collaborate closely with Product Management, Engineering, Solutions Consulting, and Account Management teams to ensure design alignment and successful implementation.

• Maintain and contribute to a shared component library and pattern documentation, ensuring consistency with the broader design system.

• Design proactive notification and alert systems that deliver timely and relevant information to providers.

• Champion the voice of the provider throughout the product development lifecycle, advocating for user needs in roadmap and prioritization discussions.

• Ensure high-quality design deliverables, including detailed specifications, interactive prototypes, and pixel-perfect mockups.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on platform-level thinking, information architecture, and a strategic focus on reducing operational overhead through enhanced UX. The role requires a blend of user advocacy, system design, and cross-functional collaboration within a regulated industry.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, or a related field is often preferred for Senior UX roles. Equivalent practical experience will also be considered.

Experience: 5+ years of progressive UX design experience, with a proven track record of designing complex platforms and multi-product experiences.

Required Skills:

• Platform Thinking: Demonstrated experience designing cohesive experiences across multiple products or surfaces, with a strong understanding of information architecture and navigation patterns.

• Self-Service Design: Proven ability to design workflows that reduce the need for human intervention, particularly in complex B2B environments.

• User Research & Synthesis: Experience conducting qualitative and quantitative user research, including interviews, usability testing, and analyzing proxy data (e.g., support tickets, AM feedback).

• Interaction Design: Expertise in designing intuitive and efficient user interactions, with a focus on clarity and ease of use.

• Information Architecture: Strong skills in organizing content and functionality to create logical and navigable structures for complex platforms.

• Prototyping & Wireframing: Proficiency in creating low-fidelity wireframes and high-fidelity interactive prototypes to test and communicate design concepts.

• Collaboration: Ability to partner effectively with Product Managers, Engineers, and other stakeholders, articulating design decisions and rationale clearly.

• Communication: Excellent written and verbal communication skills, capable of presenting design strategy and rationale to diverse audiences.

• Design Tools: Proficiency with design and prototyping tools such as Figma and Figjam.

Preferred Skills:

• B2B SaaS Design: Experience designing for enterprise software, particularly in complex domains like healthcare, legal, or financial services.

• Healthcare Workflows: Familiarity with specific healthcare provider workflows such as credentialing, billing, prior authorization, or release of information (ROI).

• Notification Systems: Experience designing effective notification and alert systems that proactively inform users.

• Design Systems: Experience contributing to or working within established design systems and component libraries.

• Front-End Collaboration: Comfort working closely with engineers using component-based front-end frameworks.

📝 Enhancement Note: The emphasis on "platform thinking" and "self-service design" are critical keywords. The "Nice to Have" section points to domain expertise in healthcare B2B SaaS as a significant advantage, indicating the company values candidates who can quickly understand and address the nuances of their user base.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Platform Design Case Studies: Showcase at least 1-2 comprehensive case studies demonstrating your ability to design for complex platforms with interconnected features and user journeys. Highlight how you addressed consistency, navigation, and overall user flow.

• Self-Service Workflow Design: Include examples of projects where you successfully designed systems or features that enabled users to complete tasks independently, reducing the need for support. Quantify impact if possible (e.g., reduced support tickets, faster task completion).

• Information Architecture Examples: Present examples of how you've structured information for complex applications, including sitemaps, user flows, or navigation designs.

• User Research Integration: Clearly demonstrate how user research informed your design decisions within your case studies. Show your process for gathering insights, synthesizing findings, and translating them into design solutions.

• Visual & Interaction Design Craft: Display a high level of visual design polish and interaction design detail in your work.

Process Documentation:

• Problem Definition: Clearly articulate the user problem or business challenge your design aimed to solve.

• Design Process: Detail your approach, including research methodologies, ideation techniques, prototyping, and iteration based on feedback.

• Solution & Impact: Present the final design solution and, where possible, quantify its impact using relevant metrics (e.g., task success rate, time on task, user satisfaction, reduction in support volume).

📝 Enhancement Note: For a Senior UX role, the portfolio must go beyond individual feature design. It needs to demonstrate strategic thinking at a platform level, with a clear emphasis on user-centric problem-solving and measurable outcomes, particularly in the context of self-service and operational efficiency.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer in Barcelona, Spain with 5+ years of experience, a competitive annual salary range would typically fall between €55,000 and €75,000. This estimate considers the cost of living in Barcelona, the demand for experienced UX professionals in the tech sector, and the seniority of the role.

Benefits:

• Paid Time Off: 25 vacation days annually.

• Daily Lunch Stipend: Provided for in-office days, complemented by a fully stocked kitchen.

• Health Coverage: Comprehensive private health insurance with options for out-of-network reimbursements.

• Professional Development: Commitment to ongoing learning and growth opportunities.

• Flexible Remuneration: A flexible benefits scheme (Cobee) for restaurant, transportation, and nursery expenses.

• Recognition Programs: Peer and company-wide recognition initiatives.

• Learning Sessions: Monthly educational lunch & learns to foster knowledge sharing.

Working Hours: The role is structured around a standard 40-hour work week, with a hybrid model requiring 2 days per week in the Barcelona office. This allows for focused work time and opportunities for in-person collaboration.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for experienced UX designers in major European tech hubs like Barcelona. The benefits package is detailed, emphasizing work-life balance and professional growth, which are key attractors for senior talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (HealthTech), specifically focused on data collaboration and privacy. Datavant operates within a rapidly evolving and highly regulated sector where data security, accessibility, and ethical use are paramount.

Company Size: Datavant is a growing company, likely falling into the mid-to-large size category within the tech industry, suggesting a dynamic environment with established processes but still room for agility and individual impact.

Founded: Datavant was founded in 2017. This relatively recent founding means the company is likely in a growth phase, building out its infrastructure and culture, offering opportunities to shape processes and contribute significantly.

Team Structure: The Provider Console team likely consists of a Product Manager, a team of Engineers (front-end, back-end), and this Senior UX Designer. This role will also collaborate extensively with adjacent product teams (RM+, HealthForms, Provider Exchange) and client-facing teams (Solutions Consulting, Account Management).

Methodology: Datavant emphasizes a data-driven approach to product development, utilizing user research, analytics, and direct feedback to inform product strategy and execution. The focus on self-service implies a methodology centered on reducing operational friction and maximizing efficiency through user-centric design.

Company Website: https://www.datavant.com/

📝 Enhancement Note: Understanding Datavant's position in the HealthTech data collaboration space is crucial. The company's mission and the regulated nature of healthcare data will influence design decisions, requiring a focus on security, privacy, and compliance alongside user experience.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role, indicating a level of expertise and autonomy. It's a position where individuals are expected to lead design initiatives, mentor junior designers (if any), and significantly influence product strategy. The focus on platform architecture and end-to-end ownership suggests a path towards Principal or Lead UX Designer roles.

Reporting Structure: The Senior UX Designer will likely report to a Head of Design, Director of Product Design, or potentially a VP of Product. They will work closely with the Product Manager for Provider Console, forming a core product triad.

Operations Impact: The Senior UX Designer's work directly impacts operational efficiency by enabling provider self-service, thereby reducing the burden on support and account management teams. This leads to better economics for Datavant, faster scaling, and improved provider satisfaction, which is critical for retention and growth in a B2B SaaS model.

Growth Opportunities:

• Technical Skill Advancement: Deepen expertise in platform design, information architecture, and complex B2B SaaS user flows.

• Domain Expertise: Develop specialized knowledge in healthcare workflows, data privacy, and the unique needs of healthcare providers.

• Leadership & Mentorship: Opportunity to mentor junior designers, lead design strategy for major initiatives, and potentially grow into a team lead or principal designer role.

• Cross-functional Influence: Gain experience influencing product roadmaps and strategic decisions by leveraging user insights and design expertise.

📝 Enhancement Note: This role offers significant growth potential beyond individual contributor design. The emphasis on platform strategy and operational impact provides a clear path for career advancement within Datavant or the broader HealthTech industry.

🌐 Work Environment

Office Type: Datavant offers a hybrid work model, with 2 days per week expected in their Barcelona office. This suggests a collaborative office environment designed to foster teamwork, brainstorming, and cross-functional interaction, while still allowing for focused individual work at home.

Office Location(s): The office is located in Gracia, Barcelona, Spain. This is a vibrant and well-connected district, offering accessibility and a desirable urban workspace.

Workspace Context:

• Collaboration: The hybrid model encourages in-person collaboration sessions, design critiques, and team syncs, crucial for complex platform design.

• Tools & Technology: Expect access to standard design tools (Figma, Figjam) and collaboration platforms. The engineering team's use of component-based frameworks suggests close collaboration between design and development.

• Team Interaction: Opportunities to interact with Product Managers, Engineers, and potentially client-facing teams during office days, providing diverse perspectives.

Work Schedule: The role follows a standard 40-hour work week with flexibility inherent in the hybrid model. This structure supports balancing focused design work with collaborative team activities, accommodating the need for deep work required for complex UX challenges.

📝 Enhancement Note: The hybrid model in a desirable Barcelona location points to a company that values work-life balance and employee well-being, while still prioritizing in-person collaboration for effective product development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications and cultural fit.

• Hiring Manager Interview: Discussion with the hiring manager (likely a Design Lead or PM) focusing on experience, approach to platform design, and understanding of the role's challenges.

• Portfolio Presentation & Deep Dive: A dedicated session where you present 1-2 key case studies from your portfolio. Expect in-depth questions about your process, decision-making, user research, and impact. This is where platform thinking and self-service design examples will be scrutinized.

• Design Challenge/Exercise: You may be given a take-home exercise or an in-interview design problem related to the Provider Console's challenges. This assesses your problem-solving skills, design process, and ability to think systematically.

• Cross-functional Interviews: Meetings with key stakeholders, including Product Managers and Engineers from the Provider Console team, to assess collaboration skills and technical understanding.

• Final Interview: Potentially a conversation with a senior leader (e.g., Head of Product or Design) to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Focus on Platform Thinking: Explicitly highlight projects where you designed for systems, not just isolated features. Explain how you ensured consistency and coherence across different parts of a product.

• Showcase Self-Service Success: Present case studies that clearly demonstrate how your designs empowered users to self-serve, ideally with measurable outcomes like reduced support load or increased task completion rates.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs. This could include improvements in user satisfaction, efficiency gains, or reductions in operational costs.

• Articulate Your Process: Be prepared to walk through your design process for each case study, explaining your research methods, rationale behind key decisions, and how you iterated based on feedback.

• Tailor to Datavant: Research Datavant's mission and the Provider Console's purpose. Try to tailor your presentation to highlight relevant experience and demonstrate an understanding of their specific challenges in the healthcare B2B SaaS space.

Challenge Preparation:

• Understand the Context: If given a challenge, thoroughly understand the problem statement and the target user (healthcare providers).

• Prioritize & Scope: Focus on the most critical aspects of the problem and outline a realistic design approach within the given constraints.

• Communicate Your Thinking: Clearly articulate your assumptions, design choices, and the trade-offs you made. Explain why you designed something in a particular way.

• Consider Operational Impact: Think about how your design solution could impact support, onboarding, and overall operational efficiency for Datavant.

📝 Enhancement Note: The interview process is designed to evaluate not just design craft but also strategic thinking, problem-solving ability, and cross-functional collaboration. A strong portfolio showcasing platform design and self-service impact is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and collaboration.

• Figjam: Used for brainstorming, workshops, user flow mapping, and collaborative ideation.

• Prototyping Tools: In-depth knowledge of Figma's prototyping capabilities is essential.

Analytics & Reporting:

• While not explicitly listed as a direct responsibility for the designer, familiarity with how product analytics (e.g., Amplitude, Mixpanel) and support ticket data (e.g., Zendesk) are used to inform design decisions is beneficial. The designer will need to leverage this data. CRM & Automation:

• CRM (e.g., Salesforce): Understanding how provider data is managed and how CRM influences user experience in a B2B context.

• Automation Tools: Awareness of how automation impacts workflows and user interactions, particularly in the context of self-service and notifications.

📝 Enhancement Note: Proficiency in Figma and Figjam is a hard requirement. The role also benefits from an understanding of how data from analytics and support systems informs design, even if the designer isn't directly managing these tools.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of healthcare providers.

• Data-Driven Decisions: Relying on research, analytics, and feedback to guide product development and design choices.

• Efficiency & Scalability: Prioritizing designs that enable self-service, reduce operational overhead, and support company growth.

• Collaboration: Working effectively across product, engineering, and client-facing teams to achieve shared goals.

• Impact: Focusing on delivering tangible improvements that drive business value and enhance the provider experience.

Collaboration Style:

• Cross-functional Partnership: Working closely with Product Managers and Engineers in an agile environment, participating in regular stand-ups, sprint planning, and retrospectives.

• Feedback Culture: Openness to giving and receiving constructive feedback on designs and processes.

• Knowledge Sharing: Actively participating in design reviews, lunch & learns, and sharing insights to elevate the team's capabilities.

📝 Enhancement Note: Datavant's culture likely reflects a fast-paced, innovative environment common in HealthTech. The emphasis on collaboration, data, and user impact is key for success in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Platform Complexity: Integrating multiple distinct product experiences into a cohesive and intuitive platform requires significant strategic design effort.

• Healthcare Domain Nuances: Understanding and designing for the complex, often bureaucratic, workflows and regulatory requirements within the healthcare industry.

• Balancing Stakeholder Needs: Aligning the needs of providers with the business objectives of Datavant and the technical constraints of the engineering team.

• Driving Self-Service Adoption: Designing not just for self-service but also ensuring providers understand and adopt these new capabilities.

• Data Privacy & Security: Designing within stringent data privacy regulations (e.g., HIPAA) inherent in healthcare data.

Learning & Development Opportunities:

• Specialization in HealthTech UX: Becoming an expert in designing for the healthcare ecosystem.

• Platform Design Mastery: Developing advanced skills in information architecture and experience strategy for complex platforms.

• Leadership Development: Potential to mentor junior designers and take on lead roles in future projects.

• Cross-functional Acumen: Enhancing understanding of product management, engineering processes, and the intricacies of B2B client relationships.

📝 Enhancement Note: The role presents significant challenges related to complexity and domain specificity, which are also sources of substantial professional growth and learning for a UX designer.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a complex platform or system with interconnected features. What were the key challenges, and how did you ensure a consistent user experience?" (Focus on your platform thinking and IA skills.)

• "Walk me through a project where your design significantly improved a user's ability to self-serve. What was the problem, your solution, and the measurable impact?" (Highlight self-service design and impact quantification.)

• "How do you approach mapping user journeys across multiple products or touchpoints? Can you provide an example?" (Demonstrate your ability to think holistically.)

• "How would you balance the needs of different stakeholders (providers, internal teams, business goals) when making design decisions?" (Showcase collaboration and negotiation skills.) Company & Culture Questions:

• "What interests you about Datavant's mission in healthcare data collaboration?" (Research Datavant's mission and values.)

• "How do you stay updated on UX best practices and emerging trends, especially within B2B SaaS or HealthTech?" (Show your commitment to continuous learning.)

• "Describe your ideal collaboration dynamic with Product Managers and Engineers." (Align with Datavant's collaborative culture.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline: Problem -> Your Role -> Research -> Ideation -> Design Solutions -> Iteration -> Impact.

• Emphasize Decision-Making: Be ready to explain the why behind your design choices, linking them back to user research and business goals.

• Show, Don't Just Tell: Use visuals effectively. Show wireframes, user flows, prototypes, and final UI mockups.

• Quantify Impact: If possible, use data (even estimates) to demonstrate the success of your designs.

• Prepare for Q&A: Anticipate questions about trade-offs, challenges, and alternative solutions. Be confident and articulate.

📝 Enhancement Note: Prepare specific examples that directly address "platform thinking" and "self-service design." Demonstrating how you use data and research to drive decisions, and how you collaborate effectively, will be key to success.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the Datavant careers portal link provided.

• Curate Your Portfolio: Ensure your portfolio prominently features 1-2 detailed case studies demonstrating platform design, information architecture, and successful self-service workflow implementation. Tailor your case study selection to highlight relevant experience in B2B SaaS or complex enterprise environments.

• Optimize Your Resume: Highlight your 5+ years of UX experience, emphasizing your skills in platform thinking, information architecture, user research, and cross-functional collaboration. Use keywords from the job description.

• Prepare Your Presentation: Practice presenting your selected portfolio case studies, focusing on articulating your design process, strategic decisions, and measurable impact. Be ready to discuss how your work aligns with Datavant's mission and the Provider Console's goals.

• Research Datavant: Familiarize yourself with Datavant's products, mission, and the challenges within the healthcare data collaboration space. Understand the importance of the Provider Console and the strategic goal of self-service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.