Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: Remitly

Location: São Paulo, Brazil

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: 2026-05-13

Experience Level: 4-6 years

Remote Status: On-site

🚀 Role Summary

• This Senior UX Designer role focuses on owning and evolving the complete user journey across Remitly's products, features, and touchpoints, ensuring a seamless and impactful user experience from discovery to adoption.

• The position requires a strategic thinker who can translate complex user needs and business objectives into scalable, data-driven experience solutions, demonstrating a deep understanding of customer lifecycle management.

• This role operates with a significant degree of autonomy, driving user experience outcomes and acting as a key point of reference for journey-level decisions, balancing user needs, business goals, and technical feasibility.

• Collaboration is central, with close partnerships across Product, Technology, Research, and Business stakeholders to ideate, design, and iterate on user-centered solutions that enhance customer satisfaction, engagement, and retention.

📝 Enhancement Note: While the core job title is "Senior UX Designer," the description emphasizes "end-to-end user journey ownership" and "experience strategy," indicating a strategic, holistic approach to UX that extends beyond traditional screen design into business impact and customer lifecycle management. This suggests the role requires a strong understanding of business objectives and how UX contributes to them, aligning with GTM (Go-To-Market) operational excellence.

📈 Primary Responsibilities

• Own, maintain, and evolve comprehensive end-to-end user journey maps, ensuring a cohesive experience across all products, channels, and customer touchpoints.

• Proactively identify friction points, gaps, and opportunities within the entire customer lifecycle to drive continuous improvement and enhance user satisfaction.

• Ensure consistency and coherence of the user experience across various initiatives and cross-functional teams, acting as a UX authority for journey-level strategic decisions.

• Collaborate closely with UX Research to continuously understand customer behaviors, needs, motivations, and pain points, translating qualitative and quantitative insights into actionable experience opportunities.

• Develop and define UX concepts, interactions, and flows using methodologies such as journey maps, service blueprints, wireframes, prototypes, and process flow diagrams.

• Design scalable experiences that function effectively across multiple platforms (web, mobile) and diverse use cases, ensuring alignment with established design systems and accessibility standards.

• Define, track, and analyze user experience success metrics (e.g., task success rates, usability metrics, journey KPIs) to validate design decisions and demonstrate impact.

• Leverage analytics, research findings, and business data to inform design improvements and iterate on solutions based on evidence and user feedback.

• Facilitate collaborative workshops (e.g., journey mapping, ideation sessions) to drive alignment and foster a shared understanding of user needs and experience strategies.

• Influence roadmap and prioritization discussions by advocating for experience improvements and articulating the business value of user-centered design.

📝 Enhancement Note: The responsibilities highlight a strong focus on "end-to-end user journey ownership," "data-driven analysis & testing," and "collaboration, influence & governance." This indicates a need for the candidate to not only design but also strategize, measure, and influence, which are critical skills in operations roles focused on GTM strategy and customer lifecycle optimization.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Marketing, or a related field.

Language Requirement: Fluent English is required.

Experience: 4-6 years of experience in UX Design, Product Design, or closely related roles.

Required Skills:

• Proven experience in User Journey Mapping and understanding the entire Customer Lifecycle.

• Proficiency in creating Wireframes, Prototypes, and Process Flow Diagrams to visualize user interactions and system flows.

• Strong capability in defining and tracking User Experience Metrics and KPIs to measure success and impact.

• Demonstrated ability to leverage Data Analytics, User Research, and Usability Testing to inform design decisions and iterate on solutions.

• Experience in collaborating with Cross-functional Teams (Product, Engineering, Business, Research) in Agile or hybrid environments.

• A strong understanding of Accessibility Standards and their application in design.

• Excellent Communication and Persuasion skills to articulate design rationale and influence stakeholders.

Preferred Skills:

• Experience working across multiple products, platforms, or channels to ensure UX consistency.

• Demonstrated ability to influence product or experience decisions beyond individual features.

• Hands-on experience facilitating journey-level activities like journey mapping or service blueprinting.

• Familiarity with Design Systems and their application in maintaining brand and UX consistency.

• Experience in Experience Strategy development.

• Understanding of the organization’s technology stack and its impact on user experience.

📝 Enhancement Note: The required skills emphasize a blend of core UX competencies with strategic and analytical capabilities, such as "User Journey Mapping," "Data-Driven Design," and "Cross-functional Collaboration." The portfolio requirement specifically calls for "end-to-end user journey thinking," which is a critical component for operations roles focused on optimizing customer acquisition and retention funnels.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is required, specifically demonstrating end-to-end user journey thinking. This should showcase the candidate's ability to map, analyze, and design for the entire customer lifecycle, not just isolated features.

• Portfolio pieces should illustrate the process of identifying user pain points and business opportunities within a journey, and how design solutions were developed to address them.

• Demonstrate experience in translating qualitative and quantitative insights into tangible design outcomes and measurable improvements.

Process Documentation:

• Examples of journey maps and service blueprints that illustrate a holistic understanding of user interactions and service delivery.

• Clear documentation of the design process, including problem definition, ideation, wireframing, prototyping, user testing, and iteration based on data.

• Demonstrate how design decisions were informed by user research, analytics, and business objectives.

• Showcase the ability to define and track user experience success metrics and KPIs to measure the impact of design solutions.

📝 Enhancement Note: The explicit requirement for a portfolio demonstrating "end-to-end user journey thinking" is crucial. For operations professionals, this translates to showcasing an understanding of the customer lifecycle and how UX design can optimize conversion rates, retention, and overall customer lifetime value – key GTM operational metrics.

💵 Compensation & Benefits

Salary Range: As this is an international role in Brazil, salary benchmarks for Senior UX Designers with 4-6 years of experience in São Paulo, Brazil, typically range from R$ 8,000 to R$ 15,000 per month, depending on specific skills, company size, and negotiation.

Benefits:

• Country-specific benefits package tailored for employees in Brazil.

• Access to a global provider of information-based analytics and decision tools (RELX), suggesting robust corporate benefits.

• Opportunities for professional development and continuous learning in UX and business skills.

• Inclusive work environment committed to diversity and equal opportunity.

• Details on well-being and happiness initiatives are available via a provided link.

Working Hours: Expected to be a standard full-time workweek, likely around 40 hours per week, with potential for flexibility depending on local norms and team requirements.

📝 Enhancement Note: The salary range is estimated based on typical market rates for a Senior UX Designer in São Paulo, Brazil, considering the listed experience level. The benefits are inferred from the company's status as part of RELX and the mention of country-specific benefits. For operations roles, understanding the total compensation package, including potential bonuses or performance incentives, is critical.

🎯 Team & Company Context

🏢 Company Culture

Industry: Events and Exhibitions, Information-based Analytics and Decision Tools (via parent company RELX). RX aims to build businesses for individuals, communities, and organizations through industry expertise, data, and technology.

Company Size: RX operates in 25 countries with approximately 350 events annually, suggesting a large, global organization. RELX, the parent company, is a significant global player.

Founded: RX is a part of RELX. RELX was founded in 1977. This long history indicates stability and established market presence.

Team Structure:

• The UX Designer will be part of the broader UX team, working collaboratively within product development teams.

• Reporting structure likely involves a UX Lead or Head of Design, with direct collaboration with Product Managers, Engineers, UX Researchers, and Business Stakeholders.

Methodology:

• Data-Driven Design: A strong emphasis on using data, analytics, and research findings to inform and validate design decisions.

• Agile/Hybrid Environments: Experience working within agile or hybrid development methodologies is expected, requiring adaptability and iterative processes.

• User-Centricity: A commitment to understanding and advocating for user needs throughout the product lifecycle.

• Holistic Journey Ownership: Focus on the entire customer lifecycle rather than isolated features, promoting a comprehensive approach to experience strategy.

Company Website: www.rxglobal.com

📝 Enhancement Note: The company's focus on "data and technology" and "building businesses" aligns well with operations roles that leverage data for strategic decision-making and process optimization. The emphasis on a global presence and diverse industry sectors suggests an environment where operations professionals can tackle complex, international challenges.

📈 Career & Growth Analysis

Operations Career Level: This role is for a Senior UX Designer, indicating a mid-to-senior level position within the design function. In an operations context, this level typically involves owning significant aspects of a process or user journey, requiring strategic input, autonomous decision-making, and the ability to influence others.

Reporting Structure: The Senior UX Designer will likely report to a UX Manager or Head of Design, but will work closely with Product Managers, Engineering Leads, and Business stakeholders, forming a matrixed reporting or collaboration structure common in agile product development.

Operations Impact: While this is a UX role, its focus on "end-to-end user journey ownership" and "business impact" means the design decisions directly influence customer acquisition, engagement, retention, and satisfaction – all critical GTM operations metrics. The role's success will be measured by its contribution to business goals and user outcomes.

Growth Opportunities:

• Skill Advancement: Continuous development in UX, product design, and business acumen, as stated in the "Personal Capability & Growth" section.

• Leadership Potential: Opportunities to lead experience strategy for specific product lines or business areas, mentoring junior designers, and influencing design direction.

• Cross-functional Expertise: Deepening understanding of product development, business strategy, and data analytics through close collaboration.

• Industry Exposure: Working within a global leader in events and exhibitions, offering exposure to diverse industries and markets.

📝 Enhancement Note: The "Senior" title and emphasis on "owning" journeys suggest a role with significant responsibility and autonomy, similar to senior-level operations analysts or managers. The growth opportunities highlight a path towards strategic leadership in design and product, which often parallels career progression in operations management.

🌐 Work Environment

Office Type: The role is designated as "On-site" in São Paulo, Brazil. This suggests a traditional office setting that fosters in-person collaboration.

Office Location(s): São Paulo, Brazil - Bela Cintra. This location places the role in a major business hub in Brazil.

Workspace Context:

• The environment is expected to be collaborative, with frequent interaction with Product, Engineering, Research, and Business teams.

• Access to standard design and prototyping tools, as well as potentially analytics platforms, will be available.

• Opportunities for facilitating workshops and engaging in cross-functional alignment sessions will be common.

Work Schedule: Standard full-time hours (estimated 40 hours/week), with potential for flexibility depending on team and local practices. The on-site nature implies adherence to office hours.

📝 Enhancement Note: The "On-site" designation is important for candidates who prefer or require a dedicated office environment for collaboration. For operations roles that often involve deep work and data analysis, the office setting can facilitate focused work and spontaneous problem-solving sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Resume and portfolio review to assess experience, skills, and alignment with the role's requirements, particularly end-to-end journey thinking.

• Skills Assessment/Challenge: Candidates may be given a design challenge or asked to present a case study from their portfolio. This will likely focus on their approach to complex problems, user journey analysis, and data-driven decision-making.

• Stakeholder Interviews: Meetings with Product Managers, Engineering Leads, and potentially other UX team members to evaluate collaboration skills, communication style, and strategic thinking.

• Hiring Manager Interview: A final discussion with the hiring manager to assess overall fit, career aspirations, and understanding of the role's impact.

Portfolio Review Tips:

• Highlight Journey Ownership: Clearly showcase projects where you owned or significantly contributed to the end-to-end user journey. Explain your process from problem discovery to solution validation.

• Demonstrate Data-Driven Approach: For each project, explain how you used qualitative (research, interviews) and quantitative (analytics, testing) data to inform your design decisions and measure success.

• Showcase Problem-Solving: Present complex, ambiguous challenges and detail your structured approach to breaking them down and proposing solutions.

• Articulate Impact: Quantify the impact of your designs where possible, focusing on metrics related to user satisfaction, engagement, retention, or business goals.

• Tailor to the Role: Emphasize experience working across multiple products/platforms and collaborating with diverse stakeholders, as these are critical for this Senior role.

Challenge Preparation:

• Be prepared to discuss your process for creating journey maps, service blueprints, and wireframes.

• Practice articulating your design rationale, trade-offs, and recommendations persuasively.

• Anticipate questions about how you handle conflicting stakeholder priorities or ambiguous requirements.

• Be ready to discuss how you define and track UX success metrics.

📝 Enhancement Note: The emphasis on a portfolio demonstrating "end-to-end user journey thinking" is a key differentiator. Candidates should prepare to walk through their portfolio, explaining not just the final designs but the strategic thinking, problem-solving methodology, and data-driven iteration process that led to those outcomes. This aligns with the analytical and strategic requirements of operations roles.

🛠 Tools & Technology Stack

Primary Tools:

• Design Software: Intermediate to advanced proficiency expected in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision, Axure).

• Collaboration Tools: Experience with tools that facilitate cross-functional collaboration and project management (e.g., Jira, Confluence, Asana, Miro).

• User Research Platforms: Familiarity with tools for conducting user interviews, surveys, and usability testing.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to track user behavior and journey KPIs.

• Data Visualization: Ability to interpret data from dashboards and reports to inform design decisions.

CRM & Automation:

• While not explicitly mentioned, understanding how UX designs integrate with CRM systems and automation workflows can be beneficial, especially for GTM-focused operations.

📝 Enhancement Note: The mention of "data-driven analysis & testing" and "leveraging analytics" implies a need for familiarity with data interpretation tools. For operations roles, proficiency in CRM systems (like Salesforce, HubSpot), data visualization tools (Tableau, Power BI), and potentially marketing automation platforms is often essential. While this role is UX-focused, understanding these operational tools can be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value is deeply understanding and advocating for user needs and behaviors throughout their journey.

• Data-Driven Decision Making: Decisions are informed by evidence, analytics, and user research, not just intuition.

• Collaboration & Influence: Emphasis on building strong relationships, working effectively with diverse teams, and influencing decisions through clear communication and rationale.

• Continuous Improvement: A mindset of constantly seeking opportunities to enhance processes, user experiences, and personal skills.

• Innovation & Curiosity: Openness to experimenting with new methods, tools, and approaches to drive better outcomes.

Collaboration Style:

• Proactive Partnership: Actively engaging with Product, Engineering, Research, and Business stakeholders from the outset of initiatives.

• Facilitative Leadership: Leading workshops and sessions to align teams and foster shared understanding of user journeys and experience strategies.

• Constructive Dialogue: Practicing active listening and providing feedback in a way that promotes growth and shared ownership.

• Knowledge Sharing: Contributing to team learning by sharing insights, best practices, and learnings.

📝 Enhancement Note: The values highlight a culture that is analytical, collaborative, and focused on continuous improvement—characteristics highly valued in operations environments. The emphasis on data-driven decision-making and user-centricity directly supports GTM strategies that aim for customer satisfaction and measurable business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Navigating potentially conflicting priorities between user needs, business objectives, and technical constraints across various stakeholders.

• Owning Ambiguous Problems: Tackling complex, ill-defined challenges within the user journey and translating them into clear design solutions.

• Driving Holistic Change: Influencing and aligning multiple teams and products to ensure a consistent and cohesive end-to-end user experience.

• Quantifying UX Impact: Clearly demonstrating the business value and ROI of design initiatives through data and metrics.

Learning & Development Opportunities:

• Deepen UX & Product Skills: Continuous training and exposure to advanced UX methodologies, user research techniques, and product strategy.

• Expand Business Acumen: Gaining a deeper understanding of the events/exhibitions industry, business models, and how UX contributes to revenue growth and operational efficiency.

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and influence the product roadmap.

• Cross-functional Mastery: Developing expertise in working effectively with Product, Engineering, and Business teams, enhancing overall GTM collaboration skills.

📝 Enhancement Note: The challenges presented are common in senior roles and often mirror those faced by operations professionals, such as managing complex stakeholder landscapes and demonstrating ROI. The growth opportunities point towards a development path that enhances strategic thinking, leadership, and cross-functional expertise, aligning with career progression in operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned an end-to-end user journey. What was your process, what challenges did you face, and how did you measure success?" (Focus on journey mapping, problem definition, data utilization, and outcome articulation).

• "How do you balance user needs with business objectives and technical constraints when designing for a complex product line?" (Prepare to discuss trade-offs, negotiation skills, and data-informed decision-making).

• "Walk me through a project where your design decisions were heavily influenced by data or user research. What was the insight, and what was the impact?" (Prepare to present a case study from your portfolio, highlighting your analytical process).

Company & Culture Questions:

• "What do you know about RX Global and RELX, and how do you see your UX role contributing to their business objectives?" (Research the company's mission, values, and industry position).

• "How do you typically collaborate with Product Managers and Engineers in an agile environment?" (Highlight your experience in cross-functional collaboration and communication).

Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solution, and the outcomes/impact.

• Focus on Journey: Explicitly call out how your work addresses the end-to-end user journey. Use journey maps or similar artifacts to guide the audience.

• Data Emphasis: Quantify results whenever possible. Explain how data supported your decisions and measured your success.

• Storytelling: Frame your projects as narratives, highlighting your problem-solving skills, strategic thinking, and collaborative approach.

• Conciseness: Be prepared to present key projects within a limited timeframe, focusing on the most impactful aspects.

📝 Enhancement Note: The interview preparation focuses on the core responsibilities and required skills, particularly the emphasis on "end-to-end user journey ownership" and "data-driven" approaches. Candidates should prepare to articulate their process and impact using concrete examples, mirroring how operations professionals present their work and demonstrate ROI.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided link on the Workday job portal.

• Curate your portfolio: Ensure it prominently features projects demonstrating end-to-end user journey thinking. Select 2-3 strong case studies that showcase your problem-solving process, data utilization, and impact.

• Optimize your resume: Highlight keywords related to UX Design, Product Design, User Journey Mapping, data-driven design, cross-functional collaboration, and agile methodologies. Quantify achievements where possible.

• Prepare your portfolio presentation: Practice walking through your selected case studies, focusing on your strategic approach, data-informed decisions, and measurable outcomes. Be ready to articulate your role and the impact of your work.

• Research RX Global and RELX: Understand their business, industry, and values to tailor your responses and demonstrate genuine interest. Pay attention to how UX can support their mission of "building businesses."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Remitly (RX) during the application and interview process.