Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: RELX

Location: São Paulo, Brazil

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design

Date Posted: May 13, 2026

Experience Level: 4-6 years (Mid to Senior level)

Remote Status: On-site

🚀 Role Summary

• Owns and evolves the end-to-end user journey across products, features, and touchpoints, ensuring a holistic user experience from discovery to adoption.

• Collaborates closely with Product, Technology, Research, and Business stakeholders to translate user needs and business goals into scalable, data-driven experience solutions.

• Acts as a key point of reference for journey-level UX decisions, balancing user needs, business objectives, and technical constraints with a high degree of autonomy.

• Drives the definition of UX concepts, interactions, and flows, utilizing tools like journey maps, service blueprints, wireframes, and prototypes to ensure consistency aligned with design systems and accessibility standards.

• Leverages data analytics, research findings, and user testing to validate assumptions, inform design decisions, and measure the success of user experience initiatives.

📝 Enhancement Note: This role focuses on strategic, end-to-end UX ownership rather than just feature-level design. The emphasis on "journey-level decisions" and "owning the user journey" indicates a need for a candidate who can think holistically about the entire customer lifecycle and influence product strategy beyond individual screens. The requirement for a portfolio demonstrating "end-to-end user journey thinking" further supports this.

📈 Primary Responsibilities

• Maintain and evolve comprehensive end-to-end user journey maps, identifying friction points, gaps, and opportunities across the entire customer lifecycle.

• Ensure consistency and coherence of user experience across various products, channels, and touchpoints, acting as a UX authority for journey-level decisions.

• Translate qualitative and quantitative insights from user research and analytics into clear, actionable experience opportunities and future-state visions.

• Design scalable UX concepts, interactions, and flows for multiple platforms (web, mobile) and use cases, adhering to design systems and accessibility standards.

• Define and track key user experience success metrics (e.g., task success, usability metrics, journey KPIs) and iterate on solutions based on data and testing outcomes.

• Partner proactively with Product, Engineering, Data, and Business stakeholders to ideate and shape experience-led solutions, influencing roadmap and prioritization discussions for experience improvements.

• Facilitate collaborative workshops (e.g., journey mapping, ideation, alignment sessions) to foster shared ownership of user outcomes and align cross-functional efforts.

• Advocate for user-centered decision-making throughout the product lifecycle, introducing and evolving design patterns, guidelines, and standards with a journey-level perspective.

• Conduct and leverage usability and concept testing across different stages of the user journey to gather insights and refine solutions.

• Stay informed about market trends, competitive movements, and industry best practices to continuously enhance the user journey.

📝 Enhancement Note: The responsibilities highlight a strategic and collaborative approach to UX design, emphasizing ownership of the entire user lifecycle and cross-functional influence. The role requires not just design execution but also strategic thinking, data analysis, and facilitation skills within an agile or hybrid environment.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Marketing, or a related field.

Experience: 4–6 years in UX Design, Product Design, or related roles, with a proven track record of working across multiple phases of the product lifecycle and influencing experience decisions beyond individual features.

Required Skills:

• End-to-End User Journey Ownership: Proven experience owning or co-owning end-to-end user journeys, from problem discovery through solution validation and iteration.

• Product & Interaction Design: Proficiency in defining UX concepts, interactions, and flows using tools such as journey maps, service blueprints, wireframes, and prototypes.

• Data-Driven Analysis & Testing: Ability to define and track UX success metrics, leverage analytics, and conduct/iterate on usability and concept testing.

• Cross-functional Collaboration: Demonstrated ability to influence product or experience decisions and collaborate effectively with Product, Engineering, Research, and Business stakeholders in agile or hybrid environments.

• Communication & Persuasion: Clear, confident, and persuasive communication skills, with the ability to articulate design rationale, trade-offs, and recommendations to diverse stakeholders.

• Problem-Solving: Ability to break down complex, ambiguous problems into actionable insights and synthesize inputs from multiple sources.

• Design Systems & Standards: Understanding of and ability to design in alignment with design systems, accessibility standards, and established UX principles.

• Fluent English: Required for effective communication within the global RELX organization.

Preferred Skills:

• Experience facilitating or contributing to journey-level activities such as journey mapping, service blueprinting, or cross-team alignment workshops.

• Experience working across multiple products, platforms, or channels, ensuring consistency in user experience.

• Curiosity, openness to change, and a proactive approach to experimenting with new methods and tools.

• Demonstrates self-awareness of strengths and development areas, with a commitment to continuous learning and skill development.

📝 Enhancement Note: The emphasis on "end-to-end user journey thinking" and "influencing experience decisions beyond individual features" clearly positions this as a mid-to-senior level role. The required skills reflect a need for strategic thinking, data utilization, and strong stakeholder management in addition to core design competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end user journey thinking is required. This should showcase your ability to map, analyze, and design for the entire customer lifecycle.

• The portfolio should include examples of how you have identified friction points and opportunities across multiple touchpoints and platforms.

• Showcase your process for translating user needs and business goals into tangible UX solutions, illustrating the impact of your design decisions.

• Include case studies that highlight your data-driven approach, demonstrating how you used research, analytics, and testing to inform and validate your designs.

Process Documentation:

• Examples of detailed journey maps, service blueprints, or process flow diagrams that illustrate complex user flows and system interactions.

• Documentation of your approach to defining and measuring user experience success metrics (UX KPIs) and how these informed iterative improvements.

• Case studies detailing the planning, execution, and iteration of usability testing and concept validation.

• Demonstrations of how you applied design systems, accessibility standards, and UX principles consistently across different platforms and use cases.

📝 Enhancement Note: The explicit requirement for a portfolio demonstrating "end-to-end user journey thinking" is critical. Candidates must prepare to showcase their ability to see the big picture, connect disparate user touchpoints, and articulate the strategic impact of their design work on the entire customer lifecycle.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Senior UX Designer with 4-6 years of experience in São Paulo, Brazil, the estimated annual salary range is R$ 120,000 - R$ 180,000 (Brazilian Real). This range accounts for the cost of living in São Paulo, the specific experience level, and the responsibilities outlined for this role within a global organization like RELX.

Benefits:

• Country-specific benefits package, detailed on the RELX careers site.

• Access to global information-based analytics and decision tools provider benefits.

• Opportunities for professional development and continuous learning.

• Inclusive and supportive work environment.

• Potential for exposure to diverse industry sectors and global markets through RELX's event portfolio.

• Health and wellness programs aligned with local regulations and company policy.

Working Hours: Standard full-time work hours, estimated at 40 hours per week, with potential for flexibility depending on project needs and team agreements.

📝 Enhancement Note: The salary estimate is based on market research for Senior UX Designers in São Paulo, Brazil, considering the experience level (4-6 years) and the global nature of RELX. Benefits are generalized based on typical corporate offerings and the company's stated commitment to employee well-being, with a note to refer to the provided link for location-specific details.

🎯 Team & Company Context

🏢 Company Culture

Industry: RX (part of RELX) operates in the Events and Exhibitions industry, leveraging industry expertise, data, and technology to build businesses. RELX itself is a global provider of information-based analytics and decision tools for professional and business customers. This dual context means the UX Designer will work within an organization that understands the value of data-driven insights and technology to serve its clients.

Company Size: RELX is a large, global organization. RX, as a division, manages approximately 350 events annually across 25 countries. This implies a robust corporate structure with established processes and a significant market presence, offering stability and opportunities for scale.

Founded: RELX was founded in 1970, indicating a long-standing history and deep industry experience. RX has evolved into a major player in the global exhibitions market.

Team Structure:

• The UX team likely includes other UX Designers, UX Researchers, and potentially UX Writers, working collaboratively to support various product lines and business areas.

• This Senior UX Designer will operate with a high degree of autonomy but will be expected to align closely with cross-functional partners, including Product Managers, Engineers, Data Analysts, and Business Stakeholders.

Methodology:

• Data-Driven Decision Making: The company's foundation in information-based analytics and RX's focus on leveraging data and technology means a strong emphasis on data-driven approaches in design, with UX success metrics being crucial.

• Agile/Hybrid Environments: The mention of "agile or hybrid environments" in the critical experiences suggests that UX processes will be integrated within iterative development cycles, requiring flexibility and close collaboration with development teams.

• User-Centered Design: The core responsibilities emphasize understanding customer behaviors, needs, and pain points, translating these into user-centered solutions and advocating for user needs throughout the product lifecycle.

Company Website: www.rxglobal.com / www.relx.com

📝 Enhancement Note: The description of RELX and RX highlights a company deeply invested in data, technology, and global reach. This context is crucial for a UX Designer, indicating that their work will be data-informed and aimed at enhancing business outcomes through improved user experiences within a large, established corporate framework.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Designer role. It signifies a level of expertise where individuals are expected to take ownership of significant parts of the user experience, influence product strategy, and mentor junior team members. The focus is on "end-to-end user journey ownership" and influencing decisions beyond individual features, indicating a move towards strategic design leadership.

Reporting Structure: While the direct reporting line isn't specified, the role emphasizes close collaboration and acting as a "bridge between teams impacting the same user journey." This suggests reporting into a UX Lead, Head of Design, or potentially a Product leadership role, with strong dotted-line relationships to Product Management and Engineering leads.

Operations Impact: The UX Designer's impact is measured by improvements in user satisfaction, engagement, retention, and ultimately, business outcomes. By optimizing user journeys and ensuring usability, they directly contribute to the success of RX's events and RELX's information products, influencing adoption rates, customer loyalty, and revenue.

Growth Opportunities:

• Specialization: Potential to specialize in specific product lines, user segments, or UX disciplines (e.g., research, strategy, accessibility).

• Leadership: Advancement to Lead UX Designer, UX Manager, or Head of Design roles, managing teams and setting design vision.

• Cross-Functional Mobility: Opportunities to move into Product Management or similar strategic roles due to a deep understanding of user needs and product development.

• Skill Development: Continuous learning in emerging UX methodologies, technologies, and industry best practices, supported by the company's commitment to professional development.

• Global Exposure: Working with global teams and understanding diverse user needs across different markets.

📝 Enhancement Note: The Senior UX Designer role is positioned as a crucial strategic partner, not just an executor. Growth opportunities are aligned with typical career paths in design, emphasizing both deepening expertise and expanding into leadership or product strategy.

🌐 Work Environment

Office Type: The role is designated as "On-site" in São Paulo, Brazil. This suggests a traditional office environment where in-person collaboration, team meetings, and access to office resources are expected.

Office Location(s): São Paulo, Brazil (BRA - Bela Cintra - Sao Paulo). This is a major business hub, implying a professional office setting within a well-established commercial area.

Workspace Context:

• Collaborative Environment: The emphasis on cross-functional collaboration and facilitation suggests an office designed to support teamwork, workshops, and open communication.

• Tools and Technology: As a Senior UX Designer, access to standard design and prototyping software (e.g., Figma, Sketch, Adobe Creative Suite, prototyping tools) is expected. The company's tech stack will influence specific tool integrations.

• Team Interaction: Regular interaction with UX colleagues, Product Managers, Engineers, Researchers, and Business Stakeholders is a key part of the daily workflow.

Work Schedule: The standard work schedule is estimated at 40 hours per week. While on-site, there may be opportunities for some flexibility in daily hours, depending on team agreements and project demands, but the primary expectation is presence in the office.

📝 Enhancement Note: The "On-site" designation in São Paulo is a key factor. It suggests a preference for in-person collaboration and team cohesion, which is common for roles requiring significant cross-functional workshops and direct mentorship.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with HR or a recruiter to assess basic qualifications, role understanding, and salary expectations.

• Portfolio Review & Design Challenge: A dedicated session where candidates present their portfolio, focusing on end-to-end user journey thinking. This may be followed by a design exercise or case study presentation related to a UX problem relevant to RX/RELX's business.

• Cross-functional Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers or researchers to assess collaboration style, technical understanding, and strategic thinking.

• Stakeholder/Leadership Interview: A final interview with a senior leader (e.g., Head of Design, VP of Product) to evaluate strategic alignment, leadership potential, and cultural fit.

Portfolio Review Tips:

• Highlight Journey Thinking: Explicitly structure case studies to demonstrate your process for mapping, analyzing, and improving end-to-end user journeys.

• Showcase Impact: Quantify the results of your design work whenever possible (e.g., improvements in conversion rates, task completion, user satisfaction).

• Detail Your Process: Clearly articulate your methodology, including research synthesis, ideation, prototyping, testing, and iteration. Explain why you made certain decisions.

• Demonstrate Collaboration: Include examples of how you worked with cross-functional teams, managed feedback, and influenced outcomes.

• Tailor to the Role: Emphasize projects that align with the responsibilities of owning user journeys and strategic experience design, rather than just UI execution.

Challenge Preparation:

• Understand the Business: Research RELX and RX's business model, target markets, and recent product developments. Consider the typical user journeys for event attendees, exhibitors, or information product users.

• UX Problem-Solving: Be prepared to tackle ambiguous UX problems. Practice breaking down complex issues, identifying user needs, and proposing innovative, data-informed solutions.

• Journey Mapping Practice: Familiarize yourself with creating and presenting comprehensive user journey maps and service blueprints.

• Communication Clarity: Practice articulating your design rationale, trade-offs, and recommendations clearly and concisely to both design and non-design audiences.

📝 Enhancement Note: The interview process is geared towards assessing strategic thinking and end-to-end journey ownership. Candidates should prepare to showcase their portfolio not just as a collection of work, but as evidence of their strategic UX capabilities and collaborative approach.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency with industry-standard tools such as Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure, or similar for wireframing, prototyping, and visual design.

• Journey Mapping & Collaboration: Familiarity with tools for creating journey maps, service blueprints, and process flow diagrams (e.g., Miro, Mural, Lucidchart, or specialized UX software).

• User Research & Testing: Experience with platforms for user surveys, usability testing, and remote research (e.g., UserTesting.com, Lookback, Maze).

Analytics & Reporting:

• Experience utilizing analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and track UX metrics.

• Ability to interpret data from A/B tests and other experimentation platforms to inform design decisions.

CRM & Automation:

• While not explicitly a CRM role, understanding how UX design impacts customer lifecycle management within CRM systems and marketing automation platforms is beneficial.

• Awareness of how design decisions can affect data capture and user segmentation.

📝 Enhancement Note: The technology stack emphasizes primary UX design and collaboration tools. While direct CRM/automation experience isn't listed as core, an understanding of how UX impacts these systems is implied by the role's focus on the entire customer lifecycle and data-driven outcomes.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs as the primary driver for design decisions.

• Data-Driven Approach: Valuing insights from research, analytics, and testing to inform strategy and validate solutions.

• Collaboration & Partnership: Fostering strong working relationships with cross-functional teams to achieve shared goals and ensure consistent user experiences.

• Continuous Improvement: A culture of learning, experimentation, and iteration to enhance existing processes and user journeys.

• Business Impact: Focusing on how design contributes to tangible business outcomes such as customer engagement, retention, and growth.

Collaboration Style:

• Bridge-Building: Proactively connecting different teams and disciplines to ensure alignment on user experience across products and touchpoints.

• Facilitation: Leading workshops and collaborative sessions to drive consensus and shared understanding.

• Constructive Dialogue: Engaging in active listening and providing persuasive, well-reasoned arguments to advocate for user-centered solutions.

• Knowledge Sharing: Contributing to team learning by sharing insights, best practices, and lessons learned.

📝 Enhancement Note: The culture emphasizes a blend of user advocacy, data-driven strategy, and strong collaborative partnerships, all geared towards achieving measurable business impact through excellent user experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Stakeholder Needs: Navigating the priorities and perspectives of Product, Engineering, Business, and Research teams to create cohesive user journeys.

• Driving Adoption of UX Best Practices: Influencing teams and stakeholders to consistently apply user-centered design principles and invest in experience improvements.

• Measuring Impact Across Complex Journeys: Defining and accurately tracking KPIs for long, multi-touchpoint user journeys can be complex.

• Adapting to Evolving Technologies: Keeping pace with new design tools, platforms, and user behavior trends in the digital landscape.

Learning & Development Opportunities:

• Advanced UX Strategy: Deepening expertise in experience strategy, journey mapping, and service design methodologies.

• Data Analytics for UX: Enhancing skills in interpreting complex data sets and leveraging them for design insights and validation.

• Leadership & Mentorship: Developing leadership capabilities through mentoring junior designers and leading strategic initiatives.

• Industry Trends: Staying abreast of innovations in the events industry, information services, and UX design through conferences, workshops, and continuous learning.

📝 Enhancement Note: The challenges are typical for a senior role focused on strategic impact and cross-functional influence. Growth opportunities are aligned with advancing UX expertise, leadership, and strategic thinking within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you owned an end-to-end user journey. What were the key touchpoints, challenges, and how did you ensure consistency and usability?"

• "How do you translate complex user needs and business goals into actionable experience strategies? Can you provide an example?"

• "Walk us through a project where you used data and user research to significantly influence product decisions or improve a user journey. What were the metrics?"

Company & Culture Questions:

• "What interests you about RELX/RX and our approach to building businesses through events and data?"

• "How would you foster a user-centered design culture within a cross-functional team?"

• "Describe your experience working with design systems and ensuring brand consistency across multiple platforms."

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role and process, the solutions you designed, and the impact/outcomes.

• Emphasize Journey Mapping: Dedicate time to explaining how you mapped and analyzed the end-to-end journey, highlighting key insights and interventions.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, journey maps) to illustrate your design process and final solutions effectively.

• Quantify Impact: Whenever possible, present metrics and data that demonstrate the value of your work.

• Articulate Trade-offs: Be prepared to discuss the design decisions you made, the trade-offs involved, and how you balanced user needs with business and technical constraints.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating strategic UX thinking, end-to-end journey ownership, data literacy, and strong collaborative skills. The portfolio presentation is a critical component for showcasing these capabilities.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the provided Workday link.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your end-to-end user journey thinking, strategic problem-solving, and impact. Ensure it clearly demonstrates your process from discovery to validation.

• Tailor Your Resume: Highlight experience and skills directly relevant to this role, using keywords from the job description such as "user journey mapping," "experience strategy," "data-driven design," and "cross-functional collaboration." Quantify achievements where possible.

• Prepare Your Portfolio Presentation: Practice walking through your chosen case studies, focusing on your strategic approach, collaborative process, and the measurable outcomes of your work. Be ready to discuss your design rationale and trade-offs.

• Research RELX and RX: Understand their business, market position, and the types of digital experiences they offer. Consider how your UX expertise can contribute to their goals in the events and information services sectors.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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