Senior UX Designer

📍 Job Overview

Job Title: Senior UX Designer

Company: PKO Bank Polski

Location: Warszawa, Poland

Job Type: Full-time

Category: User Experience (UX) / Product Design

Date Posted: 2026-03-27

Experience Level: 7+ Years (Mid to Senior Level)

Remote Status: On-site

🚀 Role Summary

• Lead the design of user interfaces for critical mobile and desktop applications, including Responsive Web Design (RWD) solutions, ensuring an intuitive and efficient user experience.

• Develop and present compelling mockups and interactive prototypes, effectively articulating design decisions and their strategic rationale to internal stakeholders across various departments.

• Collaborate extensively with cross-functional teams, including graphic designers, developers, product owners, IT, Marketing, Security, and Product teams, to ensure seamless integration of UX/UI principles throughout the product development lifecycle.

• Drive UX research initiatives, leveraging dedicated research facilities to test and validate design solutions, ensuring user-centricity and data-informed design.

• Contribute to the dissemination of UX knowledge within the organization and externally, potentially through collaborations with academic institutions, fostering a culture of design excellence.

📝 Enhancement Note: This role is for a Senior UX Designer at PKO Bank Polski, a major financial institution in Poland. The emphasis is on practical, hands-on design work for large-scale systems and applications, with significant collaboration and internal advocacy required. The role is on-site in Warsaw, indicating a preference for in-person team interaction and access to dedicated research facilities.

📈 Primary Responsibilities

• Design and create detailed wireframes, mockups, and interactive prototypes for mobile, desktop, and RWD applications, adhering to best practices in user-centered design.

• Present and champion UX solutions, design rationale, and research findings to internal stakeholders, including product teams, IT, Marketing, and executive leadership.

• Actively participate in and contribute to user research activities, including planning, conducting, and analyzing studies to gather insights for design improvements.

• Collaborate closely with UI designers, developers, and product managers to translate user needs and business requirements into functional and aesthetically pleasing user interfaces.

• Provide UX/UI consultation and support to various departments, ensuring consistency and usability across all digital touchpoints within the bank's ecosystem.

• Contribute to the development and maintenance of design systems and style guides to ensure brand consistency and streamline the design and development process.

• Mentor and guide junior UX/UI designers, fostering a collaborative and knowledge-sharing environment within the design team.

• Stay abreast of emerging UX trends, technologies, and methodologies, and advocate for their adoption where beneficial to the organization.

📝 Enhancement Note: The responsibilities highlight a blend of individual design contribution, strategic advocacy, cross-functional leadership, and knowledge sharing. The involvement in UX research and the mention of testing facilities suggest a mature design process where data validation is key. The collaboration with a large UXUI team and external partners like SWPS points to a significant impact and visibility for this role.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in HCI, Design, Computer Science, Psychology, or a related field is typically expected for a Senior UX Designer role.

Experience: Minimum of 7 years of practical experience in UX design for mobile, desktop, and responsive web applications.

Required Skills:

• Proven expertise in designing user interfaces for mobile applications, desktop applications, and RWD.

• Proficiency in utilizing design and prototyping tools, with a strong emphasis on Figma for creating interactive prototypes and presenting design solutions.

• Demonstrated ability to articulate and advocate for design decisions, backed by user research and data.

• Strong collaboration and teamwork skills, with the ability to work effectively with graphic designers, developers, and product stakeholders.

• High level of responsibility, initiative, and ownership of assigned tasks and proposed solutions.

• Excellent communication, presentation, and interpersonal skills, with a creative and analytical mindset.

• Experience in conducting and synthesizing UX research findings to inform design decisions.

Preferred Skills:

• Familiarity with the Adobe Creative Suite (e.g., Photoshop, Illustrator).

• Experience in graphic design for user interfaces (UI Design).

• Knowledge of processes related to CRM systems, particularly for corporate clients.

• Experience in designing various internal systems for large organizations.

📝 Enhancement Note: The emphasis on 7+ years of experience and proficiency with Figma positions this as a senior role requiring seasoned expertise. Soft skills like argumentation, communication, and creativity are heavily weighted, indicating that influencing stakeholders and driving design adoption are crucial aspects of the job. The preferred skills suggest a desire for candidates who can also contribute to UI design and understand enterprise-level systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 7 years of UX design work, with a strong emphasis on mobile and desktop applications, including RWD.

• Detailed case studies demonstrating the entire design process, from user research and ideation to wireframing, prototyping (using tools like Figma), user testing, and final UI implementation.

• Examples of complex problem-solving and how UX solutions were developed and iterated upon.

• Clear articulation of the candidate's role in each project and the impact of their design decisions.

Process Documentation:

• Evidence of structured design processes, including user research methodologies, wireframing techniques, prototyping best practices, and usability testing approaches.

• Examples of how design solutions were presented and advocated for within an organization.

• Documentation of experience working with development and product teams to ensure successful implementation of UX/UI designs.

• Case studies that highlight the ability to work with CRM systems or design internal enterprise systems.

📝 Enhancement Note: For a Senior UX Designer, a portfolio is critical. It should not just show finished products but the thought process, problem-solving skills, and collaborative approach. The requirement for a minimum of 7 years of experience means the portfolio should reflect significant project complexity and impact, particularly in financial services or large enterprise environments.

💵 Compensation & Benefits

Salary Range: For a Senior UX Designer with 7+ years of experience in Warsaw, Poland, the estimated salary range is approximately 15,000 - 22,000 PLN gross per month. This estimate is based on current market data for senior design roles in the Polish financial sector, considering the significant responsibilities and experience required.

Benefits:

• Comprehensive health insurance package.

• Access to a dedicated UX research lab for testing designs.

• Opportunities for professional development, including training, conferences, and collaboration with academic institutions (e.g., SWPS).

• Participation in the development of large-scale, impactful banking applications.

• Collaboration with a large, expert UXUI team of over 50 specialists.

• Potential for flexible working arrangements within an on-site context.

• Employee benefits typical for a large financial institution, potentially including life insurance, sports cards, and retirement programs.

Working Hours: Standard full-time work week, approximately 40 hours per week, with potential for some flexibility within the on-site environment.

📝 Enhancement Note: Given the role's seniority and location in Warsaw, a competitive salary is expected. The provided range is an estimation based on industry benchmarks. The benefits listed are inferred from the job description's emphasis on professional development, team collaboration, and the company's status as a major bank. The mention of a dedicated research lab is a significant perk.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. PKO Bank Polski is the largest bank in Poland, operating in a highly regulated and competitive market. This context implies a focus on security, compliance, and delivering reliable, user-friendly financial solutions.

Company Size: Large enterprise (PKO Bank Polski is one of the largest financial institutions in Poland, employing tens of thousands of people). This means opportunities for impact on a massive scale, but also potentially more complex organizational structures and processes.

Founded: PKO Bank Polski was founded in 1919, giving it a long history and established presence in the Polish market. This longevity suggests stability and a deep understanding of customer needs.

Team Structure:

• The Senior UX Designer will be part of a large, dedicated UXUI team comprising over 50 specialists and experts.

• This team likely operates with a degree of specialization, with opportunities for collaboration across different UX/UI disciplines and product lines.

Methodology:

• User-centered design principles are paramount, with a strong emphasis on UX research and data-driven decision-making.

• Agile methodologies are likely employed for product development, requiring close collaboration between design, development, and product teams.

• Emphasis on iterative design, prototyping, and continuous feedback loops to refine solutions.

• A culture of knowledge sharing and continuous learning is promoted, evidenced by internal workshops and external collaborations.

Company Website: https://www.pkobp.pl/

📝 Enhancement Note: Working for a large, established bank like PKO Bank Polski means operating within a structured environment with high standards for security and reliability. The sheer size of the UXUI team offers significant internal networking and learning opportunities. The company's long history suggests a deep understanding of the Polish market and customer base.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Designer. This role is positioned as a senior individual contributor, expected to lead design efforts, mentor junior staff, and significantly influence product strategy through user-centered insights. The scope of work involves designing for the bank's largest systems and applications, indicating a high level of responsibility and impact.

Reporting Structure: The Senior UX Designer will report into a UX/UI leadership structure within the bank and collaborate closely with Product Owners, Project Managers, and other department heads (IT, Marketing, Security) on a daily basis.

Operations Impact: The role has a direct impact on the usability and effectiveness of PKO Bank Polski's digital products, influencing customer acquisition, retention, satisfaction, and operational efficiency. By designing intuitive interfaces for critical banking systems, the Senior UX Designer contributes to the bank's overall business goals and competitive positioning.

Growth Opportunities:

• Skill Advancement: Deeper specialization in financial UX, complex enterprise systems, or leading design initiatives for large-scale projects. Opportunities to refine expertise in areas like accessibility, design systems, or UX research methodologies.

• Leadership Potential: Transition into a UX Lead, Design Manager, or Head of UX/UI role, managing teams, setting design strategy, and influencing organizational design culture.

• Cross-Functional Expertise: Develop a comprehensive understanding of banking operations, product development lifecycles, and IT/security considerations within a large financial institution.

• External Engagement: Continued involvement in external collaborations and knowledge sharing, potentially leading to industry recognition or speaking opportunities.

📝 Enhancement Note: This is a clear senior-level individual contributor role with significant potential for growth into leadership positions within the bank's extensive design organization. The emphasis is on impactful design work for core banking products, offering substantial career development within the financial services sector.

🌐 Work Environment

Office Type: The position is on-site in Warsaw, Poland, suggesting a traditional office environment. This typically includes dedicated workspaces, meeting rooms, and collaborative areas designed to foster team interaction.

Office Location(s): Warszawa, Poland. Specific office details would be provided upon inquiry or during the interview process, but it is within a major metropolitan area.

Workspace Context:

• Access to a dedicated UX research lab equipped for user testing, providing a professional environment for gathering qualitative and quantitative design feedback.

• A collaborative workspace shared with a large UXUI team of over 50 specialists, facilitating peer-to-peer learning, brainstorming, and knowledge exchange.

• Proximity to other key departments (IT, Marketing, Product Development) within the bank, enabling seamless cross-functional communication and integration.

• Availability of necessary design tools and technology, with a primary focus on Figma.

Work Schedule: Standard full-time work schedule (approximately 40 hours per week), likely with some degree of flexibility for on-site staff, common in modern corporate environments. The focus on on-site work suggests that in-person collaboration is highly valued.

📝 Enhancement Note: The on-site requirement and the mention of a dedicated research lab are key indicators of the work environment. It suggests a structured, collaborative, and well-resourced design setting within a large corporate headquarters.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Resume and portfolio review to assess experience, skills, and alignment with the role requirements.

• Technical Interview: May involve a deep dive into UX methodologies, problem-solving scenarios, and discussions about past projects. Candidates will be expected to articulate their design process and rationale.

• Portfolio Presentation: A dedicated session where candidates present selected case studies from their portfolio, demonstrating their design thinking, problem-solving abilities, and impact on user experience and business outcomes. This is a critical stage.

• Cross-functional/Team Interview: Discussions with potential colleagues (other designers, developers, product managers) to assess collaboration style, communication skills, and cultural fit within the UXUI team and the broader bank.

• Final Interview: Potentially with senior leadership to discuss strategic alignment, leadership potential, and overall fit for the organization.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 strong case studies that best represent your senior-level experience in mobile, desktop, and RWD design, ideally with examples relevant to financial services or complex enterprise systems.

• Emphasize Process: Clearly outline your role, the problem you were solving, your design process (research, ideation, prototyping, testing), your decision-making rationale, and the measurable outcomes or impact of your work.

• Showcase Figma Proficiency: Be prepared to walk through interactive prototypes in Figma and explain your design choices within the tool.

• Highlight Collaboration: Demonstrate how you worked with developers, product managers, and other stakeholders, and how you incorporated their feedback.

• Quantify Impact: Wherever possible, use data and metrics to show the positive results of your designs (e.g., increased conversion rates, improved task completion times, reduced support tickets).

Challenge Preparation:

• Design Exercise: Be prepared for a practical design challenge, either take-home or live, that assesses your problem-solving skills, UX thinking, and ability to create user-centered solutions under constraints.

• Presentation Skills: Practice presenting your design process and rationale concisely and persuasively. Focus on storytelling and how your design addressed specific user needs and business objectives.

• Stakeholder Management: Think about how you would communicate design decisions, handle feedback, and manage expectations with various stakeholders within a large organization.

📝 Enhancement Note: The interview process for a Senior UX Designer at a large institution like PKO Bank Polski will be rigorous. The portfolio presentation is paramount, serving as the primary tool to evaluate your senior-level capabilities. Preparing clear, data-backed case studies that showcase your end-to-end UX process and collaborative skills is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, and UI design, with a strong expectation of advanced proficiency.

• Prototyping Tools: Proficiency in other interactive prototyping tools beyond Figma may be advantageous.

• UX Research Tools: Familiarity with tools used for usability testing, user surveys, and data analysis (e.g., UserTesting.com, Hotjar, analytics platforms).

Analytics & Reporting:

• Experience with web and mobile analytics platforms (e.g., Google Analytics, Adobe Analytics, Mixpanel) to understand user behavior and measure design impact.

CRM & Automation:

• CRM Systems: Knowledge of CRM systems, particularly for corporate clients, is a preferred skill, suggesting interaction with sales or customer management platforms.

• Internal Systems: Experience designing for various internal systems within a large organization is also a plus, indicating a need to understand complex enterprise workflows.

📝 Enhancement Note: Figma is explicitly called out as the primary tool. This means candidates must have deep expertise in Figma's capabilities for prototyping and collaboration. Familiarity with analytics tools is crucial for demonstrating the impact of UX designs, and any experience with CRM or complex internal systems will be a significant advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value driving all design decisions, ensuring that user needs and experiences are at the forefront of product development.

• Collaboration: Strong emphasis on teamwork and cross-functional partnership to achieve shared goals and deliver integrated solutions.

• Innovation & Creativity: Encouragement to propose novel solutions, think outside the box, and continuously improve designs and processes.

• Responsibility & Ownership: A commitment to delivering high-quality work, taking accountability for tasks, and driving projects to successful completion.

• Data-Driven Approach: Utilizing research, analytics, and user feedback to inform design strategies and validate design effectiveness.

• Continuous Learning: A culture that values ongoing professional development, knowledge sharing, and staying updated with industry best practices.

Collaboration Style:

• Cross-functional Integration: The role requires seamless collaboration with designers, developers, product managers, IT, marketing, and security teams, emphasizing open communication and shared understanding.

• Feedback Culture: An environment where constructive feedback is welcomed and utilized to refine designs and processes.

• Knowledge Sharing: Active participation in sharing insights, best practices, and learnings within the UXUI team and across the organization.

• Advocacy: The ability to effectively communicate and advocate for UX principles and user needs to diverse audiences, including leadership.

📝 Enhancement Note: The culture emphasizes a strong user focus, collaborative spirit, and a commitment to continuous improvement. Candidates should demonstrate how they embody these values in their work and interactions. The large size of the UXUI team suggests a dynamic environment with ample opportunities for professional growth and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Scale: Working on the largest systems and applications in Poland's biggest bank presents the challenge of designing for a vast and diverse user base with complex needs and technical constraints.

• Navigating Large Organizations: Effectively influencing stakeholders and driving design adoption within a large, established financial institution requires strong communication, negotiation, and change management skills.

• Balancing User Needs with Business Requirements: The constant need to balance user experience goals with business objectives, security protocols, and regulatory compliance in the banking sector.

• Keeping Pace with Technology: Staying current with evolving UX/UI trends, design tools, and emerging technologies in a rapidly changing digital landscape.

Learning & Development Opportunities:

• Deep Financial UX Expertise: Gaining specialized knowledge and experience in designing for complex financial products and services, which is highly valued in the industry.

• Leadership Development: Opportunities to mentor junior designers, lead design initiatives, and potentially move into management roles within the UX/UI department.

• Advanced Design Skills: Further development in areas like accessibility design, design systems architecture, advanced UX research techniques, and service design.

• Industry Exposure: Participating in bank-wide projects and potentially external collaborations provides broad exposure to different facets of the financial industry and digital product development.

📝 Enhancement Note: The challenges are typical for senior roles in large, regulated industries. Overcoming these will provide significant learning opportunities and enhance the candidate's expertise in specialized areas like financial UX and enterprise design.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user-centered design solution that faced resistance. How did you approach it, and what was the outcome?" (Focus on argumentation, stakeholder management, and data-backed persuasion.)

• "How do you prioritize design tasks and manage your workload when working on multiple large-scale projects simultaneously?" (Assess time management, prioritization, and organizational skills.)

Company & Culture Questions:

• "What interests you about working for PKO Bank Polski, and how do you see your skills contributing to our mission?" (Research the bank's values, recent initiatives, and digital strategy.)

• "How do you approach collaboration with developers and product managers who may have different priorities?" (Highlight your communication style, empathy, and ability to find common ground.)

Portfolio Presentation Strategy:

• Storytelling: Structure your case studies as narratives, clearly defining the problem, your role, your process, the challenges you faced, and the impact of your solutions.

• Visual Clarity: Ensure your slides are clean, professional, and easy to follow. Use visuals effectively to showcase your designs and prototypes.

• Focus on Figma: Be ready to demonstrate interactive prototypes in Figma and explain your design choices directly within the tool.

• Quantify Results: Wherever possible, use data and metrics to support the success of your designs. Be prepared to discuss how you gathered this data.

• Conciseness: Practice your presentation to ensure it fits within the allotted time, focusing on the most critical aspects of each case study.

📝 Enhancement Note: Prepare specific examples that showcase your senior-level problem-solving, collaboration, and advocacy skills. For the portfolio presentation, focus on demonstrating your strategic thinking and the tangible impact of your designs, leveraging Figma as your primary tool.

📌 Application Steps

To apply for this Senior UX Designer position:

• Submit your application through the PKO Bank Polski careers portal (https://kariera.pkobp.pl/).

• Tailor your Resume: Highlight your 7+ years of experience in mobile, desktop, and RWD design, and prominently feature your proficiency with Figma and UX research methodologies. Use keywords from the job description.

• Curate Your Portfolio: Select 3-4 of your strongest UX case studies, ensuring they clearly demonstrate your process, problem-solving skills, collaborative approach, and impact. Prioritize examples relevant to financial services or enterprise applications.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, demonstrating your Figma skills, and quantifying the impact of your design solutions.

• Research PKO Bank Polski: Understand the bank's digital strategy, its position in the market, and its user base to tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.